All Episodes

#77 Leading from the middle: Sally Foley-Lewis on empowering CX Leaders to drive change

#76 How to turn every presentation into a CX Leadership Moment

#75 What it really takes to win four International CX Awards | CX leadership insights with Irene van Hoorn, CCXP

#74 The Secret to Leading in CX (and yes, it has everything to do with you)

#73 Where should YOU focus as a CX Leader? The CX leadership energy matrix

#72 Imposter syndrome in CX: The five hidden patterns to beat

#71 The CX Leader as message architect

#70 Making CX technology work: Insights from James O'Connor on strategy and leadership

#69 CX leadership in 2026. Are you ready for the next level?

#68 Envisioning your brilliant 2026: Your guided strategic CX planning session

#67 Reflection guide for CX leaders: Lessons, wins, and growth from 2025

#66 The future of relationships: Redesigning Customer Experience for lasting impact

#65 Are leaders really as Customer Centric as they think?

#64 Lead your leaders: From judging to joining in CX

#63 What if CX leadership was more about heart than KPIs? Five fun CX lessons from Ted Lasso

#62 The FIVE safe zones every cx leader should break out of

#61 Thin Slicing: How small moments reveal BIG truths in CX and leadership

#60 Staying relevant in CX: Life Trends 2025 by Bart Verouden CCXP

#59 Why every CX Leader needs a CX Strategy on a page

#58 CX Micro-Missions: Scale is overrated. Start small. Start now.

#57 Zichtbaar, slim en strategisch – zonder jezelf te verliezen

#56 Becoming the Lovable Star: The warmth & competence advantage in CX Leadership

#55 Talking B2B CX with Adam Dorrell from CustomerGauge

#54 The CX Boomerang: How to make customers come back for more

#53 AI stole my book (and turned it into a podcast)

#52 Why every CX leader needs a mentor (Yes, even YOU!)

# 51 Seeing the whole: Rethinking CX through systems thinking with Sarah van der Wiel

#50: What Harvard professors, Zappos, Minnie Mouse & a terrible course taught me (that you can use to grow as a CX leader)

#49 Stop being the Best-Kept secret in your company - Make your CX Story stick

#48 Stop reinventing the wheel: Why you only need ONE CX Story

#47 How to get your organization to feel the urgency of CX

#46 Communicate CX concepts with impact, using the CLEAR method

#45 Levi9: Gamechangers in tech, driven by Customer Focus

#44 The Dunning–Kruger effect: The blind spot holding your CX strategy back

#43 The CX playbook for governments: Lessons from Robert Vels

#42 AI for CX Leaders: Practical strategies you can’t ignore.

# 41 Set yourself up for success as a CX leader - A guided practice to envision a brilliant 2025

#40 Reflections for the CX Leader – A Self-Audit of 2024

#39 Understanding budget dynamics for CX leaders

#38 Personalized Customer Experience: The power of handwritten notes in a digital world

#37 Why a call to action drives true change beyond words in CX

#36 Crafting impactful CX Stories: Four types of personal narratives

#35 From CX Story Blueprint to impact: Crafting your CX leadership change narrative

#34 Discover why becoming the CRO is essential for your CX story's success

#33 The do’s and don’ts of Journey Orchestration with Cemantica’s CEO Eytan Hattem

#32 Nine powerful and practical ideas to celebrate and engage the organization on Global CX Day

#31 From Gratitude to Trust: Nurturing genuine connections and delight in Customer Experience with Avi Liran

#30 World-Class CX Transformation: Navigate these 6 key elements for success with Roxie Strohmenger

#29 All about the newest book for Advanced CX Leaders ‘Expierence Rules’ with Diane Magers

#28 Elevating Customer Experiences: how IT-business alignment transforms customer interactions

#27 Stop engaging employees, start making work more human

#26 How to build your CX leadership knowledge and grow in authority, with Olga Potaptseva

#25 Four ways to organize CX in the most effective ways, with Jim Tincher

#24 6 Customer Feedback Strategies to engage every level of your organization with Medallia’s Judy Bloch

#23 Exclusive Insights: 7 Key Learnings from CX Leaders Advance 2024 with Nienke Bloem

#22 Game On! Spice up your CX Workshops with gamification – and everything you want to know about the Customer Experience Game with Babs Asselbergs

#21 Everything you always wanted to know about the International Customer Experience Awards, with Vuk Vukanovic

#20 Three ways to put System 2 Thinking into practical use for CX Leadership

#19 Nine tips for driving impact through Closing the Loop

#18 Pioneering CX in pensions: Martijn van den Berg's blueprint for success

#17 Crafting CX careers: Trends, traits, and triumphs with Jo van Riemsdijk, CX Recruitment Specialist

#16 Navigating the CX landscape: Strategies for successful leaders with CXPA’s CEO Greg Melia, CAE

#15 Powering CX with AI: Robbert Dijkstra's insights on leading the change

#14 Entrepreneurial CX Leadership: A Conversation with Jeannie Walters

#13 Avoid these 5 mistakes in your CX Storytelling journey

#12 The CX Visionary: Bill Staikos on Redefining Experience Management

#11 The Data-Driven CX Revolution: all Insights for you as a CX leader from Barry Wildhagen

#10 Navigating the Year of the Wood Dragon: Education, Growth, and CX Leadership Choices

#9 CX Culture Reimagined - Learnings from ’Diamond in the Rough’

#8 Elevating Business Impact: The Magic of CX Leadership and Design-Centric Approaches

#7 The huge opportunities of Leadership Events for you as a CX professional

#6 Ian Golding: The Role of CX Leadership in Today’s World

#5 How to make moments EPIC in CX: the best insights from the book ”The Power of Moments”

#4 Edwin Koot, Allianz Benelux : Leadership Lessons: Stepping out of Your Comfort Zone for CX Success

#3 Seven strategies to boost your CX Leadership Authority and lead with success

#2 Why your customer experience program will fail - fab insights with Aleksandra Pilniak and Friederike Niehoff

#1 The three A’s of CX Leadership - The introduction of the Podcast CX Leadership Talks