All episodes
Is the overconfidence effect sabotaging your communication?
An effortless way to discern others’ emotions
How to backpedal after saying the wrong thing
Can this key ingredient protect your marriage from relationship conflict?
The communication method that makes disagreements worse
The Picasso trick for better problem solving
When it seems trivial, pay close attention
You make me so angry!
4 quick techniques to help you think straight in an argument
The question that brings hamster wheel debates to a standstill
Future-proof an agreement with a premortem
Anxiety about a difficult conversation? Try this.
The space between
Why you should make a habit of repeating this question
A good way to overcome resistance
Fear is the enemy of apology
A surprisingly effective way to handle behavior problems
When negotiations get stuck, be sure you do this
Walking a mile in their shoes may not be such a good idea after all
A simple little technique for turning criticism into constructive feedback
5 counter-intuitive conflict resolution habits worth developing
How category errors make conflict harder to resolve
A super simple method for regaining self-control
When the win-win solution is obscure
Sweeping conflict under the rug
A remarkable tool for neutralizing the ravages of marital conflict
We could all use a Russell in our lives
De-escalate anger with this straightforward invitation
One intriguing reason blame feels hard to take
How to say no persuasively
2 smart principles for resolving everyday disagreements
Think with your hands for better problem solving
How to show you’re really listening without interrupting
Weaving the narrative of a conflict
Want someone to calm down? Don’t do this
How to ask questions like a pro
Want more self-control during conflict? Try appealing to your future self
How totalizing makes conflict more grueling
Kintsugi and the art of mending relationship conflict
5 impactful phrases to interrupt habitual yelling
When conflict is real but not true
Friction with a colleague? Ask for a favor
The key to handling arguments about respect
You want this mental device in your relationship conflict toolbox
The real message anger is trying to deliver
Be a better listener with these 3 everyday practices
30 seconds to better conflict resolution
The art of dealing with insults
How to navigate the “not my problem” problem
A quick little phrase to stop bickering in its tracks
5 uncomplicated ways to gain psychological distance during conflict (and why you should)
How starting a difficult conversation is like opening Fibber McGee’s closet
How to confront someone without being confrontational
A good rule of thumb when responding to difficult behavior
How to deal with difficult people
The secret to de-escalating loud, angry conflict
Conflict resolution terms defined
9 ways to defeat cognitive overload during conflict resolution
How “being with” is a powerful way to help
Learning from Maori tradition: Whakawhanaungatanga
Making peace with the conflict groan zone
The key ingredients of an effective apology
A loving letter to my mediation clients
When tension continues after conflict seems resolved
Overcoming resistance: Work with people, not on them
Want to influence behavior? Stop telling and ask this type of question instead
Overcoming an “empathy deficit” in conflict
One powerful way to help ease the suffering in conflict
Before you start solving a problem, be sure you do this
Keeping yourself (and others) out of conflict corners
Your memory about what happened is probably wrong
Quick to blame but slower to give credit? Beware of this thinking error
How to email someone after a falling out
Conflict resolution activities: A mental trick for getting out of our own way
One ridiculously simple way to be more persuasive