All Episodes

Episode 39 - Used Car Reconditioning – Profit Center or Expense?

Episode 38 - Warranty Expert Reveals: The #1 Mistake Dealers Make

Episode 37 - The 30 Second MPI: Why TikTok Is Schooling Your Service Drive

Episode 36- Exposing the Fundamentals

Episode 35 - It's Called Work

Episode 34 - Fixed Ops Profit Secrets Nobody Is Talking About

Episode 33 - Coaching Like the Pros

Episode 31 - Dealer Maintenance Fails

Episode 30 - Ban Diagnostics. Watch Revenue Explode.

Episode 29 - Interview with Dave Anderson CEO & Founder of EvenFlow AI

Episode 27 - Customer Retention

Episode 25 - Aftermarket vs OEM: The Truth Manufacturers Won’t Tell You

Episode 24 - Appointments Vs Walk Ins

Episode 23 - The Customer Retention Lie in the Auto Industry (No One Talks About This)

Episode 22 - Interview with Damon Egan

Episode 21 - Expense Control

Episode 20 -Fixed Ops War Stories

Episode 19 - The Repair Order

Episode 18 - Going old School

Episode 17 - Promise Times Are Non-Negotiable

Episode 16 - Process Improvement Fails

Episode 15 - Interview with Jeff Ridgway

Episode 14 – NADA Wrap Up – The Good Bad and Ugly

Episode 13 - Interview with Brad Moyer of Pottstown Honda

Episode 12 - Dave Talks Factory Maintenance

Episode 11 - NADA Stories Part 2

Episode 10 - A Fresh Look at NADA Pt 1

Episode 9 - The Pre-Paid Problem

Episode 8 - Return to Selling

Episode 7 - Express Department

Episode 6 - Pros & Cons of Flat Rate Pay

Episode 5 - Back to the Basics

Episode 4 - Now is the Best Time

Episode 3 - CSI: Crime Scene Investigation

Episode 2 - Service Advisor Standards

Episode 1- Setting Technician Objectives