All Episodes
Fixed Ops Focus — 89 episodes
Episode 96 - He Went From Technician to GM — Now He's Changing the Service Business
Episode 95 - Should AI Be Booking Your Service Appointments? | Stephen Jeffries
Episode 94 - Stop Managing Your Service Department by Email
Episode 93 - AI Is Coming to Your Dealership — Here’s What Actually Matters
Episode 92 - He Started in a Call Center — Now He Runs Fixed Ops | Marcello Gloria
Episode 91 - Whatever Happened to GREAT Customer Service?
Episode 90 - Stop Calling Them “Just a Tech” | Carm Capriotto
Episode 89 - Your Advisors Aren’t Selling Maintenance — Here’s Why
Episode 88 - Real Men of Genius: Mr 10:06 On A Saturday Night Thank You Call
Episode 86 - Stop Doing Annual Employee Reviews — They Don’t Work
Episode 85 - Want Customers for Life? Give Them a Warranty for Life
Episode 84 - He Built His Own AI Scheduling Tool — And Gross Profit Took Off
Episode 83 - Why Are We So Afraid to Ask for the Sale?
Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem
Episode 81 - "No, I Can’t Do It” — The Excuse That’s Killing Your Service
Episode 80 - We Learned the Car Business the Hard Way
Episode 79 - “I’ll Pay It — But I Won’t Be Back”: How Fees Kill Customer Retention
Episode 78 - Why Your Dealership Departments Can't Work Together
Episode 77 - Why Used Cars and Service Are Always Fighting
Episode 76 - Want to Sell More Cars? You're Fixing the Wrong Problem
Episode 75 - How Chrissie Bifulco Turned a Sleepy Store Into a Powerhouse
Episode 74 - If You Don't Care You're in the Wrong Business
Episode 72 - STOP Wasting Money on Training
Episode 71 - Interview with Joshua Taylor
Episode 70 - The Truth About Vendor Fatigue (Why They Won't Leave You Alone)
Episode 69 - The Future of Parts Departments
Episode 67 -Inside the Parts Department with Jon Rondolone
Episode 66 - Every Dealership Says They Care Until THIS Happens
Episode 65 - The 3 Hours a Day Nobody Pays You For Ep#65
Episode 64 - Steve & Dave Take On Vermont - ft. Michael Wright
Episode 63 - The Breakeven Mistake Costing Dealerships Millions
Episode 62 - The Repair Order Trick Every Top Advisor Uses Pt 2
Episode 61 - The Repair Order Trick Every Top Advisor Uses
Episode 60 - Your New Hire Is Already Failing... Here's Why
Episode 59 - The Growth Playbook for Your Dealership Service Drive — Including AI Tools
Episode 58 - Your Employees Aren't Failing. Your Coaching Is
Episode 51 - The BIGGEST Firing Stories You'll EVER Hear
Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix
Episode 51 - A Facebook Post Turned Into THIS?!
Episode 53 - From 4 Techs to $1.5 Million a Month: A Fixed Ops Climb
Episode 52 - When the Customer Drops the F Bomb: Where's YOUR Line in the Sand?
Episode 51 - The Extended Oil Change Lie
Episode 50 - The Great Debate: Leader or Manager in the Service Drive?
Episode 49 - The CSI Retention Paradox
Episode 48 - Why Real Training Pays Back 10X
Episode 47 - The Great Technician Exodus: Why Your Best Tech is About to Quit
Episode 46 - From the Service of Our Country to the Service Drive: A Conversation with Armen Mansouri
Episode 45 - Dave Rogers Just AMBUSHED Steve Shaw with ChatGPT — You Won't Believe What Happened
Episode 44 - The $100K Career Nobody Tells High Schoolers About (And It's at Your Local Dealership)
Episode 43 - Why Your CDJR Dealership Will NEVER Be a Luxury Brand (Until You Fix This One Thing)
Episode 42 - AI vs 30 Year Fixed Ops Expert: The Results Will SHOCK You
Episode 41 - Service Writing Fundamentals with Tyler Smit
Episode 40 - Watched a Dealership Lose $50K Because They Skipped ONE Step
Episode 39 - Used Car Reconditioning – Profit Center or Expense?
Episode 38 - Warranty Expert Reveals: The #1 Mistake Dealers Make
Episode 37 - The 30 Second MPI: Why TikTok Is Schooling Your Service Drive
Episode 36- Exposing the Fundamentals
Episode 35 - It's Called Work
Episode 34 - Fixed Ops Profit Secrets Nobody Is Talking About
Episode 33 - Coaching Like the Pros
Episode 31 - Dealer Maintenance Fails
Episode 30 - Ban Diagnostics. Watch Revenue Explode.
Episode 29 - Interview with Dave Anderson CEO & Founder of EvenFlow AI
Episode 27 - Customer Retention
Episode 25 - Aftermarket vs OEM: The Truth Manufacturers Won’t Tell You
Episode 24 - Appointments Vs Walk Ins
Episode 23 - The Customer Retention Lie in the Auto Industry (No One Talks About This)
Episode 22 - Interview with Damon Egan
Episode 21 - Expense Control
Episode 20 -Fixed Ops War Stories
Episode 19 - The Repair Order
Episode 18 - Going old School
Episode 17 - Promise Times Are Non-Negotiable
Episode 16 - Process Improvement Fails
Episode 15 - Interview with Jeff Ridgway
Episode 14 – NADA Wrap Up – The Good Bad and Ugly
Episode 13 - Interview with Brad Moyer of Pottstown Honda
Episode 12 - Dave Talks Factory Maintenance
Episode 11 - NADA Stories Part 2
Episode 10 - A Fresh Look at NADA Pt 1
Episode 9 - The Pre-Paid Problem
Episode 8 - Return to Selling
Episode 7 - Express Department
Episode 6 - Pros & Cons of Flat Rate Pay
Episode 5 - Back to the Basics
Episode 4 - Now is the Best Time
Episode 3 - CSI: Crime Scene Investigation
Episode 2 - Service Advisor Standards
Episode 1- Setting Technician Objectives