All Episodes

Best Practices (We Stole from Other Industries)

The Million-Dollar Conversation: What Surgeons Should Say When Patients Ask About Price

Take it Easy: How to "Effortlessly" Build Customer Loyalty

Designing Patient Education Seminars That Truly Work Pt. 2

Designing Patient Education Seminars That Truly Work - Pt. 1

Making Up for Declining Reimbursements in 2026

Is LASIK Dead? Pt. 2

Is LASIK Dead? Pt. 1

Respect Your Weaknesses, Follow Your Strengths

Keep Your Eye Out: Futurecasting for Practice Success

Napa Valley Know How: What Healthcare Practices Can Learn from Wine Country

Do What I’d Do: Increasing Premium Adoption in Cataract Surgery

Conversations That Click: Create Meaningful Connections with Your Patients.

Practice Development That Works: Building Strategic Partnerships

Change Hurts, Then It Works: Hard-Won Wisdom from the Trenches

First Sight, Lasting Impression: The Michelin Guide to Vision Care

The Currency of Curiosity: Leading Innovation in Healthcare

‘Good Morning’ to Great Results: How Your Team's First Interactions Shape Success

The Power of Morning Rituals: Habits That Transform Your Work

What a Cup of Coffee Reveals About Patient Experience

A Clear Vision: 20+ Years of Building a World-Class Practice