All Episodes
Garage Grit Podcast — 113 episodes
"You Need to Buy the Shop or I'm Selling It" — Mike Gallup | GGP #114
Scaling Fast: Strategies from Leading Auto Shop Owners
A"Trust Is the First Step to Shop Growth" — Mike Kost | GGP #112
"I Can Teach Cars—I Can't Teach Showing Up" — Jarred Mason | GGP #111
"Yes, I Can Help You With That" — Salesmax Plus | GGP #110
"The Work Will Always Come—Finding Good Help Is the Problem" — Peter Khory | GGP #109
“Everything We Do Attracts a Customer” — Ryan Hoover | GGP #108
“Most Shops Ignore This Until It Breaks” — Call Inbound | GGP #107
“I Replaced My Advertising Budget With People” — Christopher Fuller | GGP #106
“You’ve Got To Be Creative Now With Marketing” — Eric Winn | GGP #105
“You Gotta Set Yourself Apart From Your Competitors” — Quintin Hankla | GGP #104
From Check Engine to Checkmate: The Art of Auto Shop Communication
“I’m Not Trying to Be the Cheapest—I Want to Be the Best” — Travis Vreeland | GGP #102
"We Need to Be the One-Stop Solution" — Alex Kacsh | GGP #101
“Communication Is The Key To Good Business” — Kirk Dye | GGP #100
"Most shops are using AI wrong—and it’s costing them revenue" — BoxPlot | GGP #099
“You Have to Do Something Visually Catching” — Josh Brooks | GGP #98
"You Have to Build Trust Before You Sell Anything" — Kyle Northrop | GGP #097
"You’re Losing Techs Before You Even Talk to Them" — Technician Find | GGP #096
"You’ve got to be creative now with marketing" — Tom Sciortino | GGP 95
"I’m Not Trying to Be the Cheapest—I Want to Be the Best" — Reggie Smith | GGP #094
Who's Running the Shop: Navigating Challenges and Changes in Auto Repair Management GGP #093
Who's Running the Shop: Navigating Challenges and Changes in Auto Repair Management
"It was all word of mouth then." — Mike Dent | GGP #092
“Customer trust starts before the repair begins.” — Chris Whited | GGP #091
"Trust starts before the car hits the bay" — Josh Westendorp | GGP #90
“We had to change how customers experienced us.” — Joshua Wahlstrom | GGP #087
"I want something decent, not elevator music" — Chris Hamann | GGP #86
"AI Is Changing How Customers Choose Shops" — Shop Owners Panel | GGP #85
"I want you to talk to me" — Nick Yannessa | GGP #84
"I want them to know we’re a family-run business" — Jonathon Grable | GGP 83
“It's terribly hard to drive a customer into the door” — Corey Mitrovic | GGP #82
“You Can Do A Lot Of Business Not Knowing What You’re Doing.” — John Starkey | GGP #81
“You Can’t Just Say Integrity—You Have to Be About It” — Michael Mole | GGP #80
"We're trying to get awareness in the neighborhood that we're here." — Rusty Smith | GGP #79
“People Don’t Like Confrontation — They Just Leave Reviews” — Tyler Mead | GGP #078
The Double-Edged Sword of Online Reviews in Automotive Services
“I’m Not Making Money Off One Customer” — Ed Hajjar | GGP #076
"People Started Saying, Go See Daniel" — Daniel Jenkins | GGP #75
"It's a service that we offer and it's a service that we provide." — Joe Arnold | GGP #074
“People Think You’re Qualified—Until They See You Work” — Drew Camp | GGP #73
“Customers trusted us before our marketing existed” — Jennifer Hazeltine | GGP #072
“Consistency beats panic marketing every time” — Tim Shaffer | GGP #071
“Customers trust clarity in how we communicate” — Brandan & Kelsey Lancaster | GGP #070
Creative Marketing Strategies for Auto Shops
"I like it to be a comfortable place that they can enjoy being in." - Kelly Michel | GGP #068
"I Look For The Person First, The Resume Second." Matt Bozarth | GGP #067
"If You Want Trust, You Have to Ask Better Questions" | Julio De Brigard | GGP #066
“It’s About Speed, Quality, and Being Known” — Tad Benda | GGP #065
“You Can’t Market Trust If The Front Desk Breaks It” – Jarrod Michalak | GGP #064
"The majority of your people still call your phone" – Rena Rennebohm | GGP #063
"I want them to come find us." - Dale Donovan | GGP #062
Innovations and Challenges: The Evolving Role of Service Advisors
"If it needs to be done, it's going to be done" — Kory Rozema | GGP #060
"You'll have no choice but to be successful" — Tom Palermo | GGP #059
"We're trying to build a shop culture" — Kevin Reichelt | GGP #058
“Women Love Seeing Another Woman at the Counter” — Kristy & Frank Sponaugle | GGP #057
“It’s Not A Race To The Bottom” — Jeremy McQueen | GGP #056
“People Want to Support Local—Not Big Brands” — Renton Garrett | GGP #055
Auto Shop Insights: Documenting Processes for Success | GGP #054
“If You Google Us for Mini, We’re #1 — and Top 3 for BMW & Mercedes” — Sean Beardsley | GGP #053
"Marketing Helps Us Keep in Touch With Our People" — Steve Finzel | GGP #052
“Your Front Desk Is the Face of Your Shop” — Josiah Martin | GGP #051
“From EPA Fines to $7M Growth—How CDT Automotive Rebuilt Its Legacy” — Thomas Andrews | GGP #050
“Stop Doing Everything—Lead Your Team Like Pros” — Lou Cannata | GGP #049
“Stop Working in It—Start Building It” — Tim Schaefer | GGP #047
“Speed Up by Slowing Down: Announce the DVI” — Alex Skander | GGP #047
“Stop Turning Wrenches—Build a Bench and Lead” — Roger Kaufman | GGP #046
“You don’t need every customer—value your time” — Scott Blair | GGP #045
#044 Shadows of Bureaucracy: When Expansion Meets Resistance
“Raise Your Hours Per Ticket, Not Your Bays” — Kathleen Callahan | GGP #043
“Three Coaches Laughed When I Opened My Detail Shop” — Kyle Davis | GGP #042
“How I Bought Out My Dad and Rebuilt the Shop” — Erik Scheidt | GGP #041
“Everything before 1998 is ‘classic.’ After that, it’s ‘modern.’” — Tyson Fisher | GGP #040
“We fix what actually needs to be done” — Alan & Shanley Austin | GGP #039
“Dual pricing isn’t the same as surcharging” — Rob Davis & David Nacion | GGP #038
Dual Pricing • Shop Fees • Customer Trust — Cannata, Millevoi & Sapuppo | GGP #037
“Customers don’t trust shops—they trust people” — Max Blatt | GGP #036
“DVI is the best thing since front pockets” — Mike Scaglione | GGP #035
“Dealership alternative? Not without loaners.” — Laura Tierney | GGP #034
“Growth Without Systems Will Break Your Shop” | Philip Korbel & Brian Teberg | GGP #033
#032 Building Legacy: Succession Planning for Auto Repair Shops
“The 3 Jobs of a Shop Owner” – Kevin Bird of JM Auto Service | GGP #031
From Queens Streets to Shop Success: How Bill Vallely Built Tru-Fix AutoWorks on Truth
The Dual Dynamics of Managing Collision and Mechanical Shops
Tire Tech to AUTO EMPIRE: Bahaa Elabbasi’s JAW-DROPPING Journey, REBRANDS & TOWING Secrets! GGP #028
“From Janitor to Owner” - Jeremy Bucy SHARES His Journey, DEFENDS Personalized Service & REVEALS Vintage Car Secrets | GGP #027 O/I
#026 Origin & Impact: Paul Marquardt of Clintonville Automotive Repair
#025 Origin & Impact: Renan Souza of BR Auto Repair and Collision
#024 Origin & Impact: David Light of Lighthouse Automotive
#023 Balancing the Wrenches: Achieving Work-Life Harmony in Auto Repair
#022 Origin & Impact: Kelli Weatherby of Accurate Automotive
#021 Guided Growth: Navigating Auto Shop Challenges with Coaches
#020 Origin & Impact: Kevin Millevoi of Millevoi's Tire & Automotive
#019 Origin & Impact: Chris Whited of Community Auto Inc.
#018 Origin & Impact: Kevin Bickford's Auto Journey
#017 From Interviews to Integration: Building Strong Teams in Auto Repair
#016 Reimagining Profit: Innovative Revenue Streams for Auto Shops
#015 Debunking the 10,000 Mile Myth: Rebuilding Trust with Customers
#014 Community Connections: Building Trust Beyond the Shop
#013 Rides and Rentals: Navigating Transportation Solutions in Auto Shops
#012 Beyond the Wrench: Evolving Shop Culture
#011 Mastering Auto Repair: Transparency, Pricing, and Customer Trust Strategies
#010 Streamlining Shop Operations with CRM: Real Talk with Industry Leaders
#009 Shop Owners Discuss Industry Conferences and Business Growth
#008 Family Succession in Auto Repair Shops: Passing the Torch Smoothly
#007 Training for Success: Building Stronger Teams and Better Shops
#006 Recruiting Top Talent: Strategies for Building a Strong Team
#005 Working on Your Shop Instead of in Your Shop for Auto Repair Shops
#004 Retaining Top Talent: Strategies for Building a Strong Shop Culture
#003 Time Management for Auto Shop Owners & Team Culture
#002 Handling Bad Reviews: Insights from Shop Owners and CRM Expert
#001 Auto repair shop owners discuss credit card processing and dual pay options