All Episodes
Lean Blog Audio: Practical Lean Thinking, Psychological Safety, and Continuous Improvement — 471 episodes
We Thought We Solved That: The Art and Judgment Calls in the PDSA Cycle
A Bending Column, a Bad Answer, and the Real Test of a Speak-Up Culture
Still Learning: A Live Event with Elisabeth Swan on May 7
Watch the Lean Hospitals Coach in Action -- Live, Unscripted, With Your Questions
What a Brandi Carlile Concert Teaches About Practicing Continuous Improvement
What Deming and Fujio Cho Agreed On: Stop Demotivating People
Create Your Own Lean System — But Don’t Lose Sight of These Three Things
Building an AI Chat Assistant From My Lean Hospitals Book
Inside the 1987 NUMMI Management Practices Executive Summary: Why Leadership Mattered More Than Lean Tools
Safety First Isn't a Slogan: What GE Aerospace's CEO Gets Right About Respect for People
When a CEO Talks About the Work: Larry Culp, GE Aerospace, and Real Lean Leadership
Psychological Safety, Learning from Mistakes, and Continuous Improvement
What Ford and the UAW Really Learned from Japan: Listening, Respect, and a Better System
“Toyota Culture” 20 Years Later: Why Liker’s Lessons Still Matter in 2026
AI as a Thought Partner in Kaizen: Small PDSA Tests and Real Learning
You Can’t Cherry-Pick Lean: Why Pull, Heijunka, and CI Don’t Stick
Unlearning Old Habits: What a Pickleball Mistake Taught Me About Feedback and Learning
Five NUMMI Tour Lessons That Still Define Lean Thinking
‘The Rock’ Says Getting Lean is Something Anybody Can Do… If You Work At It
5 Big Lean Questions with Mark Graban: Purpose, Misconceptions, and the Path Forward
Lean Without Layoffs: The Commitment That Makes Continuous Improvement Work
Stop Forcing Change: Use These Motivational Interviewing Questions Instead
GE’s Larry Culp: Why Lean Thinking Starts with Safety and Respect for People
Fred Noe of Jim Beam: Leadership Lessons on Mistakes, Innovation, and Long-Term Thinking
The Biggest Lean Six Sigma Myth: "Lean Is Just About Speed"
I’m Still Dreaming About My Meal at Sukiyabashi Jiro’s Sushi in Tokyo
Fear and Futility: Two Barriers to Improvement (and How Leaders Can Remove Them)
Leadership, Laughter, and Lean: How a CEO’s Shaved Head Symbolized $7 Million in Improvement
Ghosts, Zombies, and Frankenstein Processes: A Lean Halloween Reflection
Leader Standard Work Is About Behavior, Not Just Your Calendar
Coaching vs. Berating: Lessons from Football for Better Leadership
Plan, Do, Check, Act… or Plan, Do, Cover Your A**? Leadership Makes the Difference
A Look Back at Continuous Improvement at the Bedside: Allina Health Case Study
Leader Standard Work Is About Behavior, Not Just Your Calendar
From Know-It-All to Learn-It-All: Leadership Lessons from Mistakes
Gaming the System: What a USPS Smiley Face Teaches Us About Bad Metrics
Why "You're Being Safe" Should Be the Norm in Every Operating Room
95% of Enterprise AI Pilots “Fail”–Just Like Lean? Not So Fast
Jim Womack on the Origins of ‘Lean’ and Why It’s Often Misunderstood
Lean Lessons from Japan: Mindsets, Culture, and the Challenge of Speaking Up
Your Current Estimated Alarm Response Time Is... 13 Hours?
Avoiding the Dunning-Kruger Trap in Lean: Lessons from Early Mistakes
How a Vineyard “Improvement” Nearly Destroyed European Wine — and What We Can Learn from It
Kaizen Alone Isn’t Enough: Why Leaders Must Fix the System for Real Improvement
Einstein’s Favorite Mistake — and What It Teaches Us About Lean Thinking
Join Me at AME St. Louis 2025 for an Interactive Workshop on Better Metrics and Better Management
Beyond Tools: Why Lean Healthcare Depends on Respect and Continuous Improvement
Three Ways Pressure Warps Performance Metrics–and What Leaders Must Do Instead
Almost 17 Years Later: Reflections on Lean Hospitals and the Journey of Improvement
Kakorrhaphiophobia: How Fear of Failure Sabotages Continuous Improvement and Innovation
Kaiteki: The Japanese Philosophy Behind Motivated Employees and Lean Success
How Safe is it to Admit a Mistake at Work? [Poll]
Excited to Facilitate a Workshop at AME 2025: Deming, Red Beads & Process Behavior Charts
A Free Resource for Leaders: The Mistake-Smart Leader's Checklist
40 Years Ago: Just for the Mistake of It… New Coke!
Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)
Psychological Safety: You get your say, not always your way.
Join Me in Japan: A Lean Healthcare Accelerator Experience This October
Leadership by Fear Doesn’t Work — And Never Really Did
How Psychological Safety Drives Digital Transformation and the Toyota Production System (or Lean)
'The Mistakes That Make Us' Receives the Shingo Publication Award!
My Upcoming Webinar on Mistake-Proofing Across Industries
An Aussie Backpacker’s Workplace Frustration: The Universal Need for Better Leadership
Safety First: GE Aerospace’s Lynn Facility Demonstrates True Lean Leadership
Leadership Gone Wrong: The Cost of Prioritizing a CEO’s Ego Over Effectiveness
Starting the New Year with Global Leadership Resolutions: Building a Foundation of Psychological Safety
Lost My iPhone in Tokyo: A Lesson in Japanese Kindness and Culture on My Japan Study Trip
Ten Years Ago -- In the News Visiting a Japanese Lean Hospital
Surveying the Lean Global Connection Audience on Barriers to Speaking Up
Just Call it “5S Six Sigma” Instead of “Lean Sigma” Please
Lean Failure Explained: When Command-and-Control Leadership Sabotages Success
Whoa! A.I. Podcast Hosts Discuss “The Mistakes That Make Us”
Why Labeling Mistakes as 'Stupid' Is the Real Mistake: Turning Errors into Growth
Leadership Failure: How Refusing to Be Wrong Hurts Teams and Innovation
Why Kindness in Leadership Matters: Lessons from 'The Mistakes That Make Us'
Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality Concerns
We’ve Stopped Punishing People for Mistakes. Now What?
A Monthly Bonus for Zero Injuries in the Factory — What Could Go Wrong?
The Power of Learning from Mistakes: Insights from ‘Lean Hospitals’ and ‘The Executive Guide to Healthcare Kaizen’
The 5 Most Controversial Ideas in The Mistakes That Make Us
From Football to Your Workplace: Why a Lone Wolf Can’t Transform An Organization
Understanding Slow Decisions: How "Motivational Interviewing" Can Help at Work
Executive Summary on Cultivating Psychological Safety and Continuous Improvement
Why Two Data Points Don't Show Trends: Understanding the Importance of Comprehensive Data Analysis in Workplaces and News
The Suggestion Box is Dead, with a New Obituary
Demystifying Toyota’s Andon System: How It Works and Common Misconceptions
I’ll Be Speaking, Learning, and Facilitating at the Global Lean Summit
Don't Digitize the Suggestion Box -- Improve a Better Way with Kaizen and KaiNexus
Psychological Safety: Ensuring Every Voice is Heard, Not Necessarily Followed
Join Me on Friday for The Mistakes That Make Us: A Book Birthday Event
Join Me at the Michigan Lean Consortium Annual Conference in August!
Mistakes and Errors: A Circular Definition; Leadership Matters
Upcoming Shingo Webinar on Learning From Mistakes and Psychological Safety
The Pitfalls of Safety Bonuses in Lean Factories: A True Story
Psychological Safety vs. Psychological Comfort: Understanding the Distinction
Preventing Surgical Errors: Effective Strategies Over Warning Signs in Operating Rooms
Celebrating 100 Years of Shewhart’s Control Charts: A Century of Quality Management
LinkedIn Poll on Barriers to Speaking Up: Fear and Futility
My New Mistake-Proofing Course for TKMG Academy: Available Now!
Do We Need Another Share in the See, Solve, Share Model of Continuous Improvement?
LinkedIn Poll on Barriers to Speaking Up: Fear and Futility
Uncovering Root Causes: Beyond the Conference Room – The Lean Approach to Problem Solving
Rewriting the Management Gospel: Lessons from Hayes, Abernathy, and the Frontlines of Industry
Navigating Hospital Processes (or a Lack Thereof): Systemic Issues in Outpatient Surgery
Don Petersen, Ford CEO Who Learned from Dr. Deming, Passes Away at 97
Transforming Leadership: How to Shift from Blame to Systemic Improvement
Bring Mark Graban to Speak at Your Health System’s Quarterly Leadership Forum
Embracing Challenges for Success: Lessons in Toyota Culture and Kaizen from Nate Furuta
GE Aerospace CEO Larry Culp on a Finger-Pointing Culture and a Better Alternative
Turning Bad News into Building Blocks: Cultivating a Culture Where Mistakes Fuel Growth (Larry Culp and GE)
The Problem (737 MAX and Beyond) at Boeing Isn't "Idiots." It's Far More Complex Than That... But Fixable
Cultivating a Culture of Candor: Transforming Workplace Communication for Better Outcomes
A Better Question Than "Do You Have Any Questions?"
Instead of Urging Your Employees to Be Brave, Help Them Feel Safe Speaking Up
Shigeo Shingo & Norman Bodek on Learning From Mistakes, Including Shingo’s
ChatGPT Summarizes the Chapters in My Book, Measures of Success
Come to Japan With Me and Katie Anderson in November to Study Lean!
Mistakes are Proof that You’re Trying? A Situational Analysis
What Will a “Quality Stand Down” Day Accomplish at Boeing?
Chef Gordon Ramsay on Never Making the Same Mistake Twice
Closing Boeing’s “Shadow Factory” is Harder Than it Sounds
Lean Leadership in Action: CEO Larry Culp's Journey to Revitalize GE at the Gemba
Mastering Mistake-Proofing: Insights from Toyota's Poka Yoke Approach
Psychological Safety in Manufacturing: How Silence in Aerospace Factories Can Turn Deadly
Congrats to Four Podcast Guests Who Were Named to the “Thinkers50” List
Cyber Monday / Week Deal: “Measures of Success” Signed Copies
World Kindness Day, The Mistakes That Make Us, and Help From Karyn Ross
Gemba vs. Genba -- Different Spellings or Different Words and Meanings?
From Punishment to Improvement: Transforming Workplace Culture
The Power of Small Acts: How 60 Cents Became Something Priceless
Boeing 767 Emergency Slide Mistakenly Deployed — Is This the Flight Attendant’s Fault?
Stop Spending Money on Problem-Solving Training; Focus on psychological safety instead
An Exciting Live-Streamed Event on September 6: The Lean Mindset with GE and Many Special Guests
Remembering and Honoring Chris Burnham, a Colleague and Friend
When Life Tests You: My Attempt to Donate a Couch Was Blocked by Bureaucracy
Speaking Up Isn’t a Matter of Character or Courage–It’s Driven by Culture
Lean Blog Audio: Trailer
Story: When Firing an Employee Doesn’t Prevent the Repeat of the Mistake
A Workplace Culture Where "FAIL" Means First Attempt in Learning
In Memoriam: Masaaki Imai, "The Father of KAIZEN™" (1930-2023)
A Near Miss with Amazon's Publishing Platform - Save Draft or Publish
Why Keep Asking, “What’s Your Favorite Mistake?”
Organizations Cannot Solve Problems Unless Leaders Admit Them and Help Others Feel Safe Speaking Up
Kindle Pre-Orders Open for “The Mistakes That Make Us” — Enter to Win Signed Paperback
Reader Question: Why Did I Get Into Lean Healthcare?
“The Mistakes That Make Us” — My Manuscript is Done! Some Backstory and What Comes Next
Measures of Success (Paperback Version) Turns Four Years Old
Learning from Small Mistakes to Avoid Big Mistakes, Operating Rooms and Patient Harm
GE's Larry Culp on Making it Safe for Bad News to Flow to the CEO (or Other Leaders)
Highlights from GE CEO Larry Culp's Remarks at the AME Conference in Dallas
Toyota Was Helped, not Hampered, by TPS During the Pandemic
Does Learning From Mistakes Mean It's OK to Try Any "Dumb Thing" - For Elon Musk or Any of Us?
Psychological Safety as a Pre-Condition for Lean
Isn't It Ironic? Mistakes That Interrupted My Webinar About Mistakes
This WSJ Article About Lean Isn't Terrible (via GE and Larry Culp)
Dolphins Are Also Smart Enough to Game the System to Get More
What Does Kaizen Suggest About How to Incentivize People to Submit Ideas?
Free Webinar: Applications of Lean Leadership Methods in Home-Based Care
Improvements to the Covid Vaccination Process -- Small and Large (and Hockey Hubs)
What Does Lean Mean to Healthcare Professionals? What Should it Mean?
Being Logical and Kind When a Mistake is Made
Will "Kaizen" Get the Buffalo Bills to Next Year's Super Bowl?
Blaming “Human Error” Isn’t an Excuse for Wasting 500 Doses of Covid Vaccine
Announcing a New Podcast Series: “My Favorite Mistake: Reflections From Business Leaders”
Why I'm "Handing Over" My Blog for the Week to #RootCauseRacism
Great Piece: "Health Care Workers Protect Us. It's Time to Protect Them."
The “Practicing Lean” Audiobook is Available Through Audible
Standard Work for Being as Safe as Possible When Refueling Your Vehicle
Remembering a Great Leader, Paul O'Neill (1935-2020)
What my Book "Lean Hospitals" Says About Inventory Planning
Thoughts From Lean Thinkers on Coping with the Coronavirus Crisis
See? Lean is About Flexibility, Not Low Inventory
One Doctor's Troubling Experiences in the Emergency Department [Covid-19]
Covid-19: Don't Blame Toyota or "Just in Time" for Your Risky Supply Chain Strategy
For Covid-19 Preparedness, Hospitals Need More Than Written Protocols
Jumping to Solutions: A Hard Habit to Break
My “Measures of Success” Workshop at the Shingo Conference 2020 in Orlando
GE's CEO Larry Culp Goes to the Gemba, Looks to Understand the Real Reality
When Should We Lower a Target and When Should We Try Harder to Figure Out How to Reach It?
Our Toyota Tour Guide's Kaizen
A Japanese Hospital CEO on Kaizen, Innovation & Breakthrough
Jess Orr on What She Learned by Leaving Toyota
Maybe "Just Do Its" Should be Called "Just PDSA Its"?
When Problems are Hidden in Kudos: From Celebrations to Root Cause Countermeasures
Previewing Mark Valenti's Webinar on "Motivational Interviewing" for the Workplace
General Jim Mattis on Leadership, Mistakes, and Defining Problems
Third Time's the Charm for the Iced Tea -- On Errors, Blame, and Process
Mark Graban Interviewed by KOGO Radio, San Diego
Embracing and Helping Surgeons Accept Change -- Instead of Blaming & Labeling Them
What Chefs and Restauranteurs Say About Learning From Failures & Mistakes
Bob Lutz on Tesla, Threats, & Communication About Quality - and Implications for Healthcare
Lean: A Combination of "Why?" and "Why Not?"
When Having a Process Improvement Idea Means You're Weak?
Come See a Culture of Continuous Improvement at Franciscan Health This October!
Inside Toyota's Takaoka #2 Line - Flexibility and Kaizen
Toyota, Respect for People (or "Humanity") and Lean
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives & Key Results)
My Talk: When Being Right is the Wrong Strategy for Change
When Old Habits and Old Science No Longer Make Sense - Evidence vs. Habit in Medicine and #Lean
Family Guy Skewers Marie Kondo (and 5S and Lean too?)
A Hospital CEO Who Wants Other CEOs to “Give a Damn” About Their People
On Boeing, GM, and Hospitals… and Epic Battles Between Reality and Spokespeople?
On Podcast Server Downtime, Scars from General Motors, and Taking Ownership of My Situation
Is "Kaizen" a Slogan or a Methodology for the Seattle Marine
The CEO Leading the Culture Change at ZSFGH
A Lean Guy Reads "Health Leaders" on Nursing Retention
WSJ News Flash: Developing Better Leaders Makes a Difference
Lean Should be Solution to Hospital Overwork or Understaffing
Toyota as a "People Development Company"
Value is Defined by the Customer...
For Big Leaps With New Year’s Resolutions, Start With
LinkedIn Post: The Carrot and The Stick “On Steroids”
React Less and Improve More by Using SPC More Effectively
#Lean Shouldn't be a Reason for Nurses to Strike
“ER wait times down, but only slightly” ??
The Catch-22 of #Lean & Kaizen: You Get More ROI by NOT...
Leaders & Lean: We Need to Better Support Doctors and
My Talk in Vegas: Leadership Lessons from Statistics and Psych
Elon Musk, Safety, and Leadership at Tesla
What's Going on at Whole Foods? It Doesn't Sound Like Lean...
Tour Preview: The Japanese Health Care System at a High Level
The WSJ Overgeneralizes about The "Japanese Model," Not...
#Lean Can Be Very Fragile, Especially With Executive Changes
Employee Complaints About Lean in Healthcare, Even at...
Somebody *Did* Get Unjustly Fired in Hawaii, But System...
"What would you say... you do here?" -- 2018 Edition
My Thoughts on Standardized Work and #Lean
What We're Looking Forward to Learning at Toyota
What the Book "Lean Thinking" Said About Healthcare...
The Response to the Hawaii False Alarm...
Did Toyota's Mindset Really Leave the (Now) Tesla...
A Powerful Message from Toyota's President
Should #Lean Conferences Add a "Code of Conduct" for S
#ChangeChampions at Franciscan St. Francis Health
Highlights from a Great Book: "The Leader's Handbook"
Looking for “Champions of Change” in Healthcare Supply
Of Course Doctors Hate Being "Excluded" From Attempts
Healthcare People: Study Lean and Kaizen in Japan
Toyota Helps a Young Inventor; Look at His Dad's Toyota...
#Lean Enterprise Institute Announces New CEO
"Our Hospitals Are Killing Us“ (1966)
Free Webinar Today on #Lean Collaboration Across Companies
Texas Hospital Saves Money Occasionally With Lean Six Sigma
This Organization Chose Not to "Deploy #Lean" Because...
Toyota Helps Children's Health Dallas Reduce Some CLABSIs
Variation in Definitions of #Lean (The Good, the Bad...
"Practicing Lean" Audiobook is Released! And a New Essay
How NOT to Improve Patient Flow: Laws, Targets, Blame,
Aim for "Effectiveness" in Your Gemba Walks, Not "Effi
Monday's #SolarEclipse: Supply Chain Challenges and Eye
Highlights of "Boss Level Podcast" - Gen. Stan McChrystal
My Webinar: Standardize What Makes Sense...
Does Being Giddy With Knowledge About Wine or Lean Cau
Dr. Don Berwick on Respect and Change at the Front Lines
Change: Desire, Ability, Reason, Need, and Commitment
The Conundrum that is Dr. Deming on Metrics, Measures,
Lean Healthcare Featured in Sunday's NY Times Business
Is This a 5S Problem or a Broader Healthcare Leadership Issue?
The Power of "How Might We?"
Is it a "Lean Transformation" or a "Lean Metamorphosis"?
Imitation as a Path to Innovation... If You Know What..
Do Words Matter on a Kaizen Card?
Easier, Better, Faster, Cheaper... What's Missing There?
A Prototype For My "Two-Bin Hand Sanitizer" Concept
A Lesson From Toyota: Thanking Employees for Pointing
3 Recent Audience Questions on Kaizen & Continuous Improvement
Reader Question: A Lone Wolf in #Lean Facilitator's Clothing
Thoughts on "Good" vs. "Better" from My College Marching Band
The Good and the Bad of the United CEO's Follow Up to
"Practicing Lean" as an Audio Book - First Half Now Available
My LinkedIn Article: Supply Chain Matters - at the Oscars
Don't Have Time for Meditation or Improvement? You Should...
Reader Question: How Many People & How Much Time for...
Is Calling People "Concrete Heads" the Most Effective...
What are the "Quick Wins?" Ask the People Doing the...
The United Flight 3411 Mess, Holding Individuals Accountable
My Article on Changing How We Think About Change
The Patient Pays Less, Yet the Surgeon's Paid More
Why You Shouldn't Call Yourself "Sensei" Or Make Other
Measures, Incentives, Heart Attack Mortality, Driving
Coming Soon– 4th Revised Ed. of “Lean Hospitals” (April Fool)
Sad Bloomberg BusinessWeek Article on Auto Supplier Safety
10 Years of "L.A.M.E."
New Whitepaper: "#Lean for Doctors"
#TBT: Don't Blame the Kicker, Don't Blame...
Personal Kaizen: How I Reduced Effort...
Learning & Emulating Without Copying Blindly from...
I Was Asked to Share "Pet Peeves" About Lean (and Lean Sigma)
If a Surgeon or Hospital Puts Quantity over Quality...
The Advice about #Lean That Your Hospital CEO Should Be Getting
Registration is Open! "Kaizen Live!" at Franciscan
Lessons Ford & the UAW Learned in Japan in 1981 Still Apply
#TBT: My Reflections on Dr. Deming's Notes...
The Heroism of Incremental CarIe & Incremental Improvement
Lean as Redesign and Continuous Improvement,
Improving Safety & Quality Matters, but...
You Don't Build a Culture of Continuous Improvement by...
2nd Post for the Deming Institute Blog
Lean is Not Just Process Improvement
Contest: Win a Set of #Lean & Patient Safety Books
Marie Osmond and The Excuses for Not Getting Lean
Better Metrics & "Understanding Variation"
My Post for the Deming Institute Blog:
What the World's Best Organizations...
My Visit to Cleveland Clinic
Food for Thought on Mistakes and Perfection
Examples of Corporate Speak Masking Reality
Bringing Me Problems is OK, We'll Find Solutions Together
#TBT: What CFO Magazine Wrote About #Lean in 2009
Human Nature Around Incentives & Rewards
"The reign of the king-leader is gone" at GM?
Lean People Don't Say Things Like "Idiot Proofing"
In My Global Lean Healthcare Travels,
ThedaCare CEO Dean Gruner to Retire; What's Next for ThedaCare?
Good News: UCSF to Teach #Lean to Residents
This Time, the NEJM Publishes Something Positive About #Lean
Part 3 of Day 1: #Lean Healthcare Trip to China
Lean Healthcare Trip to China, Day 1, Part 2
Mark Graban Interviewed on "Quality Digest Live"
"Lean Is About Quality, Not Just Speed or Efficiency...
Lean Healthcare Trip to China, Day 1, Part 1:
Free Excerpt from "Lean Hospitals" and "Practicing Lean"
Be Careful With "No Waiting Rooms" Just Like "Zero Inventories"
GM's CEO Roger Smith Thought Toyota Had Magic,
From 1994, But Relevant Today: "Why TQM Fails"
his Doctor is Upset About Something,
The Need for Standardized Work When Ordering Whiskey
My LinkedIn Post on Bad Toast & Bad Management
If Your Hospital Wants to "Implement #Lean,"
NEJM Authors Double Down on Their Claim That Lean = Taylorism
Stuff I'm Reading May 2016: Bad Patient Experiences...
Congratulations on Reducing Waiting Times,
Lean Hospitals: Thoughts from a Health System C.O.O.
J.C. Penney's CEO on Listening to Front-Line Employees
Free Chapter - Upcoming 3rd Edition of "#Lean Hospitals"
Updates: NICU Innovation, Labs, MLB Netting, VA Waiting
Why It's OK That This Suggestion Box Was Full of Cobwebs
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
A Post-Mortem on a Different Hospital Lean Journey
Why Would a New Healthcare CEO Kill a Lean Program?
More on "Motivational Interviewing" as a Method for
From a Patient Safety Tragedy to Lean & Baldrige
There's a Yuuuge Problem with Donald Trump's
Early Days of Lean in Veterinary Medicine?
What Virginia Mason's CEO Dr. Gary Kaplan Warns Against
Announced "Workplace Principles" for NHS Wales Staff
What We Can Learn About Teamwork and Culture
#Lean: The Toyota Production System is Mainly
#Lean Would Be a Solution for What These Nurses Complain About
Engaging Staff in Improvement is Actually the Toyota Way, Too
Toyota's Japan Shutdown Lessons for Hospitals (and Others)
Is This The One Question That Determines If You're
Kaizen Live! 2016 - See a Culture of Continuous Improvement
How Failed Lean Implementations Are Like a Bad
HBR Article on Avoiding the Futility of Suggestion Systems
Doctors Bash "Taylorism" and "Toyota Lean"
Wise Words from Mark Twain on Continuous Improvement
Where Do Hospitals Get the Idea that Lean is Only
Dr. Don Berwick is "Stunned" By How Few
"If the Employees are Upset, it's Not Really Lean"
Throwback Thursday: Humility is a Rare & Powerful Trait
Simple Mixups & How Blaming Workers
You Can't Force Anyone to Change Their Minds or Actions
You Got Them to Do What? Getting a Hospital to Dedicate
Maybe We Should Call it "The Many Whys"
You Just Have to Ask Why Five Times?
The First Ever Instance of "Lean Doesn't Apply to Us?"
It's Not #Lean to Have Dysfunctional Efficiency Targets
Fighting Against "The Way We've Always Done It"
Automakers & Car Dealers Should Survey Customers
Confusion over #Lean Manufacturing, Lean Healthcare,
How Kaizen & Continuous Improvement are Key to
Donald Trump's Red Hat (and Other Politicians' Hats)
"Learning to be Lean"
This Hospital CEO Was Never Going to Get Lean
Better Change Leadership as a Countermeasure
5S: The Good, the Bad, and the Extreme in Japanese Hospitals
In Tribute to and in Memory of Dr. Michel Tétreault
Are Millennials the Only Ones Who Need to Understand Why?
Stuff I'm Reading Sept 2015: Urgency, Problems, and Lemmings
Football, Holistic Systems, and Challenging the
Another Conversation About L.A.M.E. and Lean
Inc. Writes About Dr. Deming in 1987
Updating "Lean Hospitals" and a New eBook, "Practicing Lean"
So-Called "Just in Time" Retail Staff Scheduling is not #Lean
Using Lean to Organize Hospital Closets...
A Hospital Manager Makes Time for Kaizen
When Warnings Aren't Given or Heeded,
"Practice? We're Talking About Practice?" Yes, Practicing Lean
Let's Play Match Game '15 - Suggestion Box Edition
How My Blog Rant Helped Keep an Office 5S
Moving from "Visuals" to "Visual Management"
Why This Sushi Company Policy Letter
How These Credit Card Websites Illustrate Lean Mistake Proofing
A Lean Guy Listens to NPR: NICU Waste,
Key Points About Kaizen from Japanese Hospitals,
Model Lines and Model Cells as a Lean Transformation Strategy
Parody: Keith Olber-Lean and the
"Lean Won't Work Here... We're Different"
The Kaizen Approach to Getting Others Comfortable with Sushi
"This American Life" on NUMMI Lessons,
Fear, Lies, Failure, and Success (and Laughs)
Healthcare Headlines in the UK are Mostly Similar to the US
Reader Question from an MD:
Visual Management for an International Flight,
Kaizen Hints from Heloise, or, If Kaizen is Common Sense,
Would the WSJ Blame "Just in Time" for the Stanley Cup
How Would You Respond to This Kaizen Idea?
I'm Moderating a #LeanStartup Webcast Today:
Visiting MIT, Learning about "The Good Jobs Strategy"
A Lean Guy Reads the Boston Papers: Facts, Respect,
First Look: "Management on the Mend" by Dr. John Toussaint
A Tale of Two Clinics - What I Wish My Primary Care Could Be
Jack Dorsey: It's an "Organizational Failure" if the CEO
The Leadership Mantras of Don Davis
Lean: Hit or Myth? Layoffs, Patient-Centered Care, and More
The Joy of (Waste Reduction and) Cooking
10 Key Lean Mindsets for Factories, Hospitals, Startups,
Gemba in the NICU: More Notes from our "Kaizen Live"
U.S. Hospitals Have the Best E.R. Care for Kids,
Another Experiment That Works in Healthcare: Safety Huddles
An Experiment That Works in Healthcare: Pioneer ACOs
Are Hospitalists Ready to Get Serious About Reducing Waste
Some Highlights from Last Week's "Kaizen Live" Event
Throwback Thursday: Dr. Deming's Last Interview
The Scripps Health CEO is Right About No-Layoffs Policies
Why is the Hawthorne Effect Nothing to Brag About or Hope For?
Why Would These Workplace Slogans Be Offensive to Employees?
Rhode Island's Governor Announces Lean Initiative,
Throwback Thursday: 23 Tweets I Might Have Sent in 2002
What's Interesting About This Toyota Executive
An Invention to Prevent Empty Gel or Foam Sanitizer
10 More Reasons to Come See Kaizen at Franciscan
We Can't Ignore "Lean Horror Stories" or That Cheeseburger
Jim Womack on the Term "Lean" & Eric Ries on "Lean Startup"
Lean Factories and Lean Hospitals Are Safer and
Throwback Thursday: Creating the New American Hospital
Please Help with Research Topics
ThrowbackThursday: #Lean Manufacturing Training from 2002
It's Patient Safety Awareness Week and I Was Surprised
10 Ways that Lean Respects & Supports Healthcare Staff
Womack, Sweatshops, Hospitals, and Surveys
A Call for Partners to Measure Improvement Results
Why Kaizen is an Important Differentiator for Japanese Whisky
Kaizen: Giving Seven Days' Grace on a New Idea
The One Thing Google Should Show When You Search for a Hospital
A Story About a Hospital Putting Safety First
"Safety is always our top priority" -
"Accountability" Shouldn't Mean Blaming People
Paying Attention to Small Details
Who Ever Asks "Let's Plus/Delta That Visit / Stay"?
When Will The Federal Government&VA Learn?
Upcoming Kaizen Workshops in Boston and Indy
Why don't we do what we know we're supposed to do? Why don't I?
The "Productivity Paradox" of Healthcare IT and
What Does ThedaCare CEO Dean Gruner, MD Say About Safety?
The Patriots, Coach Belichick, Aspects of Lean Thinking,
Audio Parody - "Lean Serial"
"Lean Sigma" is Still Pretty Often Wrong on Lean
Looking back at the Toyota Tsutsumi plant tour, part 2
Looking back at the Toyota Tsutsumi plant tour, part 1
Putting Up Signs and Shooting Down Ideas
Parallels Between Personal Training and Lean Coaching
The Original Intent of My GM Standup Meeting
Strategy Deployment as a Series of Hypotheses - Pt 1
Fear of speaking up is a broader problem,
Lessons from the Football Coaching and Leadership
GM Got Gamed (Or, How to Fudge Your Production Numbers)
Throwback Thursday: Presenting Lean to Senior
"Four Days With Dr. Deming"
The Little Difference That Turned "No Ideas"