All Episodes

Hilton Honors Strategy: Loyalty, Growth,& the Guest Experience at a Global Scale (#771)

Best of the Back Catalogue | Luxury Loyalty Redefined: Inside Chalhoub Group’s MUSE Programme (#770)

Miele Loyalty: Building Long-Term Value Through Seamless Customer Experiences (#769)

Best of the Back Catalogue | 5 Loyalty Lessons from Flybuys Australia (#768)

Understanding Loyalty in Europe 4.0: One Region, Many Realities (#767)

Best of the Back Catalogue | Skywards: Emirates & Flydubai Loyalty – Dr Nejib Ben Khedher (#766)

Scene+ is Rewriting the Rules of Everyday Loyalty (#765)

Best of the Back Catalogue | British Gas Rewards: Building Loyalty with Simplicity & Impact (#764)

The World’s Largest Loyalty Programs™ – Global Brands Redefining Customer Loyalty (763)

Best of the Back Catalogue | The Truth About Customer Loyalty with KPMG (#762)

Qantas Loyalty: Redefining Member Rewards & Recognition (#761)

Best of the Back Catalogue | The British Airways Club (#760)

Flying Tiger Copenhagen: Loyalty, Omnichannel & Building the Flying Tiger Club (#759)

Best of the Back Catalogue | An Award-Winning Loyalty Story with AS Roma (#758)

Flight Centre’s World360 Rewards: Loyalty and Profitability Insights with James Kavanagh (#757)

Best of the Back Catalogue | Loyalty at 7-Eleven Denmark (#756)

My RYOBI: Building Loyalty That Lasts with Data, Personalisation & Progress Over Perfection (#755)

Pausing Spanish Episodes – Listen to Today’s Episode with Alex! (#754)

Best of the Back Catalogue | Loyalty Strategy with Evert de Boer (#753)

Best of the Back Catalogue | Award-Winning Loyalty with Three Ireland (#752)

Behavioral Science, AI & Innovation in Loyalty — A Collinson Perspective (#751)

Best of the Back Catalogue | Raymond Rewards and Beyond (#750)

bp Southern Africa Demonstrates How Loyalty can be an Enabler of Business Growth (#749)

Leading Telco Loyalty: TELUS Rewards is Redefining Customer Value (#748)

Hornby Hobbies: Turning Collectibles into Loyalty Leadership (#747)

How Beer Culture, Category, and Loyalty Evolved a Decade After SABMiller (#746)

Scaling Loyalty with TenX (#745)

PetSmart Treats Rewards: Behavior, Belonging & Benefits (#744)

Club Yogi Rewards: Loyalty Lessons from the Great Outdoors (#743)

Fidelización en Brasil: Estrategias y Tendencias en un Mercado de Vanguardia | Spanish Episode (#742)

A.P. Moller - Maersk: Storytelling at Scale — Building Trust and Loyalty in Global Logistics (#741)

Cannabis Loyalty Unlocked: Marketing and Innovation with Embarc (#740)

Reimagining Cinema Loyalty: Polly Jones on Digital, Data & the Future of ODEON (#739)

Understanding The Power of WHY to Dig Deeper into The WHAT From Transactional Data (#738)

Bakers Delight - Winner of Best Loyalty Program Launch (Archive Episode) (#737)

Doters: Democratizando la lealtad en el aire y en la tierra con Pablo Sordo (#736)

Fueling Loyalty: Insights from Shell’s Go+ Team on Engagement, Strategy & the Future of Loyalty (#735)

Instant Loyalty: How Cashpoints is Revolutionizing Real-Time Rewards in 2026 (#734)

We’re Taking a Short Festive Break (See You Soon!) (#733)

Virgin Active Rewards: Turning Wellness into Lasting Habits (#732)

Loyalty Beyond Points: Designing Experiences That Truly Connect (#731)

Now Built the Way People Travel – Choice Hotels’ Choice Privileges has Changed! (#730)

30 years of Award-Winning Loyalty Leadership in Health & Beauty Retail (#729)

The Art of Loyalty: Insights from Nectar (#728)

DLF Mall Rewards: Blending Human and Digital to Delight Customers (#727)

How Landmark Reimagined Loyalty: The Shukran Program Story (#726)

Global Loyalty at Shell: Insights, Strategy & Impact (#725)

Connecting Consumers and SMBs: Insights on Loyalty Programs with Kate Booth (#724)

Loyalty Innovation in Global FMCG and Telecommunication Brands with MSET (#723)

Australian Loyalty Insights Report 2025 (#722)

Brand Before Business: How Tekla Turns Experience into Loyalty (#721)

How Carnival Cruise Line is Redefining Customer Experience with Carnival Rewards (#720)

Enterprise Plus: la estrategia de lealtad de Enterprise Mobility (Spanish Episode) (#719)

Paula's Final Episode (#718)

Emirates Skywards Silver Jubilee - 25 Years Celebrating Emirates Loyalty Success (#717)

ACCOR Plus Innovates Again as a Leading Lifestyle Subscription (#716)

SHEIKE Society & the Art of Customer-Centric Loyalty with Mel Grafton (#715)

Host Announcement - Nyeleti Nkuna Joins Let's Talk Loyalty & Loyalty TV (#714)

BILT Rewards Surges Forward | Archive episode (#713)

Crafting Loyalty with a Luxury Touch: Inside Lalit Suri Hospitality Group (#712)

10 Standout Episodes: Live Reflections from International Loyalty Leaders Summit (#711)

Inside Maxol: A CEO’s Vision for Customer Loyalty (#710)

From Data Chaos to Loyalty Success: Insights with HEMOdata (#709)

PAYBACK (Germany) Shares Its Latest World Class Successes | Archive episode (#708)

Walmart Mexico: Loyalty Through Trust, Not Points (#707)

Panel: Loyalty no es marketing; es EBITDA (#706)

Nedbank Greenbacks delights its clients through bank-wide loyalty (#705)

From Best Kept Secret to Industry Movement: Loyalty Methods Powering 7-Eleven, MGM, BP, and More (Ep 704)

Marriott Bonvoy Leads the Way in Global Hospitality Loyalty (#703)

SAS Group in Scandinavia - Global Alliance Strategy and an Award-Winning Campaign (#702)

Inside Travelex Plus: Chris Frost on Personalisation and Customer Experience (#701)

How Metcash is Redefining Loyalty with the Relaunched IGA Rewards Program (#700)

Visa’s Andy Chalcroft: Co-Brands, Loyalty Programs, and Engaging the Next Generation (#699)

Fidelización a escala global en hotelería: el caso MeliáRewards (Spanish Episode) #698

Amtrak’s Embarking on its New Ambition (#697)

Loyalty Lessons ex Starbucks USA – Joy Das Gupta (#696)

Head of Myer One Shows Why It’s the World’s Best Loyalty Programme (#695)

Lisa Brightwell from Bright Insights Consulting Joins the LTL / LTV Hosting Team (694)

Loyalty That Saves Lives: How Blood Donation Programs Transform Communities (#693)

Forjando Lealtad Duradera: Estrategia y Gestión (Spanish Episode) (#692)

Accelerating AI Adoption for Customer Loyalty - Insights with Salesforce and IBM (#691)

Sandals Resorts: Redefining Loyalty Through Experience and Community with Peter Menges (#690)

Flying Blue Loyalty Program Going from Strength to Strength (Archive Episode) (#689)

The Ford Motor Company Celebrates 120 Years of Loyal Customers! (Archive Episode) (#688)

American Airlines C-Suite Insights: Loyalty & Experience with CCO Heather Garboden (#687)

eBucks Rewards Celebrates 25 Years as a World Leader Driving Banking Loyalty (#686)

Fueling Loyalty: How ADNOC Is Redefining Convenience Retail (#685)

Developing a game changing, zero liability points program to the Australian hospitality market (#684)

Cadillac Fairview Is A Curator Of Mall Moments That Matter (#683)

The Four Dimensions of Loyalty: Insights from Ogilvy One’s Dayoán Daumont (#682)

Scooter’s Coffee: Brewing Success in the US Coffee Business (#681)

Puntos Palacio: una estrategia holística de lealtad (#680)

Flying High with Kris+: Growing Singapore Airlines’ Loyalty in Australia (#679)

From Treats to Trust: Insights from Pets at Home (#678)

Azul Airlines (Brazil) - Global Innovations in Airline Loyalty (Ep #677)

Circle K's Pokémon Go Partnership - An Award-Winning Game Driving Footfall (Archive Episode) (#676)

Inside Decathlon Membership: Loyalty Insights with Pablo Sardina (#675)

Paula Thomas, Oprah of Loyalty wins The 2025 International Loyalty Personality of the Year (#674)

ENOC (UAE Fuel Programme) Grows With Travel, Subscriptions and Co-Brand Propositions (#673)

Hadie Perkas: Connecting the Loyalty Industry Through Vision and Community – see what ’ s next!!! (#672)

Launching Shoppers Drug Mart's Optimum: Learnings from a Loyalty Operations Lens (#671)

Pasaporte, el programa de lealtad de Despegar (#670)

Bank of America's Preferred Rewards Program (#669)

Loyalty KPI's with Brierley PLUS Capillary's Latest Acquisition Announced (#668)

How to Build Loyalty That Works? Global Lessons in Personalization, Culture, and Trust with Comarch (#667)

Host Announcement - Former President of AAdvantage - Bridget Blaise-Shamai (#666)

Porsche, Latam Airlines and La Quinta Hotels Driving Customer Engagement Using Gamification (#665)

Monetizando tu programa de lealtad: Retail Media (#664)

Unlocking Insights: The Latest in European Loyalty Trends with Mando Connect (#663)

Crafting Loyalty for Superfans: Martina Lipp on Revamping Disney's Global Program (662)

Rethinking Membership Loyalty: Strategies for Scale with Steve Allmen, CAA (#661)

Inside South Africa’s Loyalty Landscape: A Conversation with Amanda Cromhout (#660)

Earning Loyalty at New Heights: WestJet’s Upgraded Rewards Program (#659)

Poundland Perks: Loyalty Made Simple with Emma Collins (#658)

IndiGo: Launching a loyalty programme at scale in the world’s 5th largest economy (#657)

Experience with programs: The Star Entertainment Group, David Jones, NewsCorp, Qantas, Global Red, Brierley & Partners, Coca Cola(#656)

Getting to know Voyage Loyalty, The Loyalty Programme for Seafarers (#655)

Will Points-based Currency Potentially Usurp Cash as King? (654)

The World's LARGEST Loyalty Programs? (#653)

Santander Unique Rewards #(652)

The Three ‘F’s of Loyalty at Air New Zealand (#651)

Winning Over the Fickle Customer: Marigold CMO Ashley Deibert shares insights from the 2025 Consumer Trends Index (#650)

Customer Advocacy and Emotional Loyalty Driven by Value-Based Alignment (#649)

Profitability in Loyalty Programmes - Powered by Collinson (Ep 648)

#647:Loyalty in the Age of the Emotional Consumer – Insights from Kate Wheaton, Ogilvy One

#646: Bridging Academia and Industry: Exploring the Future of Loyalty with Darron Kirkley

Mothercare, Adidas & Liverpool FC - Capturing Brand Loyalty in Indonesia (Ep #645)

#644: LATAM Pass– La evolución constante de un Programa de Lealtad (Spanish Episode)

#643: Wiser Loyalty in 2025: Real-World Strategies from C-Suite Leaders

#642: Managing 5 loyalty programmes into a new era of hyper personalisation in India: Arvind Fashions Ltd.

#641: NASCAR Nurtures Auto-Racing Excitement with Fans at Home or at the Track

#640: Comarch Shares Its Customer Loyalty Predictions 2025 Report

#639: C-Suite Guest - Blue Rewards from Al Futtaim Group Shares Loyalty Success Stories and Evolution

#638: United Airlines Industry-Leading Loyalty Program MileagePlus (Archive Episode)

#637: Antavo's 2025 Global Customer Loyalty Report

#636:- Fundamentos para gestionar estrategias de lealtad exitosas

#635: A Future Look at Loyalty Technologies with Tim Murphy

#634: Mastering Loyalty Commerce: Insights from Valuedynamx

#633: A disruptive mindset creates 60% market share and 92% loyalty member penetration for retail banking in South Africa – Capitec Live Better Rewards

#632: Behind the Scenes of Australia’s Favourite Loyalty Program… Plus a Special Edition

#631: Let's Talk Loyalty and Loyalty TV in 2025 - NEWS and Updates

#630: SAS Group in Scandinavia - Global Alliance Strategy and an Award-Winning Campaign

#629: Driving Loyalty Forward: Inside Arnold Clark Rewards with Emily Walker and Hema Kukadia

#628: The Wiser Loyalty Series - 2024 Review and Exciting News for 2025

#627: Loyalty As an Inspiring and Energising Lever for Digital Transformation in MOL Group

#626: Serviclub, el programa de lealtad de YPF en Argentina (Spanish Episode)

#625: The Choice is Yours to Give Loyalty

#624: Dell's Global Strategy Lead Shares Insights on the Evolution of Loyalty

#623: Crafting Loyalty with Thermomix: Insights from Kristy Elsworth

#622: Sustainability in Loyalty – Three Shades of Green

#621: MyAutogrill - A Leading Loyalty Programme for Travellers in Italy

#620: Gamification driving sustainable behavioural change

#619: A Future Look at Loyalty Technologies

#618: Adore Society Shares Personalisation, AI and AB Testing Strategies for Loyalty Success

#617: Building Loyalty with Benefit Loves: Insights from Rachel Mercer, Loyalty Operations Manager at Benefit Cosmetics

#616: Aiming to Understand the Customer: Tech to take a 360 Degree View

#615: Accor Plus - The Subscription Loyalty Proposition Leading the Global Hotel Industry

#614: Stix: el punto de las grandes marcas

#613: Technology of AI is Changing the Way Marketers Work

#612: TrueBlue from JetBlue - Airline Loyalty Driving Passenger Loyalty

#611: Building Loyalty: Bupa Global's Life Rewards with Rob Harker

#610: What’s Trending in Loyalty Tech?

#609: Ahold USA Shares Loyalty Insights (Largest Grocery Retail Group on the East Coast)

#608: Global customer transformation via B2B loyalty with the Largest Brewer in the World.

#607: Mixing it Up with Analytics-Driven Market Examples

#606: India's Largest Footwear Retailer Metro Brands Shares Loyalty Approach and Insights

#605: LEAL - La plataforma de gestión de relaciones con el cliente(Spanish Episode)

#604: A Topline on Analytical Approaches

#603: Alshaya Shares Insights as Winner of the 2024 International Loyalty Award (Retail)

#602: Mastercard's Kyle Clark Shares Ideas and Insights from the Holiday Spend Forecast Report

#601: If You Want to [Zero] Paaarrrty, Then Check This Out

#600: BILT Rewards Continues Dramatic Growth Amidst $3.25 Billion Valuation

#599: Understanding Loyalty: Learnings from global and U.S. brands like PepsiCo, McDonald’s and many others

#598: Data Sources – How much is enough and when it is too much?

#597: KFC (USA) Focuses on Fun and Fandom to Drive Frequency

#596: AI Use Cases for Loyalty Manager's with Comarch's Maria Wróblewska

#595: Time Out for a Terminology Twist

#594: Trust and Taylor Swift - Loyalty Insights from London Business School's Alex Brown

#593: Loyalty Insights for the French Market with the Collinson Group

#592: Perhaps It’s In the Mail for Some?

#591: Latest APAC Consumer Insights Revealed with Collinson International’s 2024 Travel Benefits and Customer Engagement Report

#590: Club Cinepolis, un programa de lealtad en transformación

589: Match Point – Advantage to Loyalty Communications

#588: Lego Nurtures Lifelong Loyalty through Membership & Community

#587: Transforming Healthcare Loyalty -HCF’s Thank You

#586: How Artificial Should Your Communications Be?

#594: Lego Nurtures Lifelong Loyalty through Membership & Community.

#585: Bakers Delight - Winner of Best Loyalty Program Launch (Asia Pacific Loyalty Awards)

#584: You Can’t Avoid Loyalty Fraud, But You Can Attempt to Manage It

#583:The Case for Consistent, Clear Communication

#582: Livelo's Award-Winning Proposition Goes from Strength to Strength

#581: Premia Juntos +: El programa de lealtad de Coca Cola FEMSA para tenderos(Spanish Episode)

#580: Member Care Goes Where?

#579: Let's Talk Loyalty turns FIVE Today! Announcing Partnership with Capillary Technologies.

#578: Audacious Success: Dr. Nceba Hene's Rewarding Journey with AfricanBank

#577: Take Care of Business – T&C’s, Privacy, Compliance, and Risk

576: PAYBACK (Germany) Shares Its Latest World Class Successes

#575: Building Loyalty Globally: Inside IKEA Family's Success with Kirsty Chalk

#574:With Top Ops Nothing Drops

#573: Global Hotel Loyalty Insights with GHA Discovery

#572:Journey with Genesis and the PowerShout Program

#571: You’re [almost] Half Way There!

#570: Pizza Hut Shares Insights as It Grows Customer Loyalty Globally from Dubai

#569: Meli+, el modelo de suscripción de Mercado Libre y Mercado Pago(Spanish Language Episode)

#568 – CVPs in Market: The Good, the Bad and the Ugly!

#567: Etihad Guest Celebrates 10 Million Members and a New Era

#566: International Leaders in Loyalty Conference - South Africa

#565 - What's the Role of CX in your CVP?

#564: Australian Retail Loyalty Insights Report Highlights

#563: How to Scale a Telco Loyalty Platform into a Technology Platform Across Multiple Countries?

#562 - What's the most valuable loyalty currency today? No, it's not points!

#561: IHG One Rewards from IHG Hotels and Resorts

#560: Exploring Club Eurostar: Insights from Loyalty Manager Sophia Laban

#559:The Value Exchange - Mercenaries are not US

#558: Insights on Emotional Loyalty with Comarch's Jessica Lavigne

#557: Accor Live Limitless: Emotional Connections and Memorable Experiences

#556: Creating Winning Value Propositions - Know Your Customer First

#555: Marigold's Top Ten Tips to Drive Lifelong Relationships and Greater Returns

#554 : Puntos Colombia: Más Que un Programa de Lealtad (Spanish Language Episode)

#553: Adventures in Loyalty Financials – Sharing some good, bad and ugly

#552: Meeting Dr Anna Pruska (CEO) and Piotr Kozlowski of Comarch at CUG

#551: What We Thought We Knew About Retention and Customer Lifetime Value

#550: Practice Checking for Sanity to Sustain Your Program

#549: WestJet's Loyalty Transformation & Evolution

#548: Inside the Relaunched Carter’s Rewards Program with Kevin Severs

#547: Winning the CFO’s Heart in Loyalty Finance

#546: Loyalty TV LIVE with Mastercard - Influencing and Winning Loyalty in an Age of Choice

#545: Loyalty Simplified: Beyond Metrics and Into Meaningful Engagement

#544: Setting Strong Loyalty Financial Foundations

#543: Langham Hospitality Group Launches "Brilliant by Langham".

#542: Global Loyalty Marketing and Travel Trends with Mastercard

#541: Reward Experiences Made Memorable for Members

#540: Canadian Automobile Association Shares the Power of Membership Mindset

#539: Exploring Loyalty: Insights from David Slavick of Ascendant Loyalty Marketing

#538: Are Micro-redemptions All that and a Bag of Chips?

#537: Singapore Airlines Launches Kris+ in Australia

#536:Gen-Z Loyalty Unveiled: Exploring VOXI Drop

#535: Attainable Rewards Leads to Retainable Customers

#534: Meet adjoe - Exciting Adtech that Rewards Gaming for Programs and Members Alike

#533: Culture Drives Innovation - Dan Murphys

#532: A List That is Rather ‘Rewarding’ for Your Members

#531: Finnair Launches Finnair Plus

#530: Let's Talk Loyalty - in SPANISH!

#529: Some Say it’s [Loyalty] at the Top and That It Helps

#528: Royal Automobile Club Victoria Shares Strategies to Drive Member Engagement and Retention

#527: Understanding Loyalty in Europe 2.0

#526: Creating Consistent Digital-led and Human-led Moments Matters

#525: The Bonus Awards Celebrate Loyalty Excellence in Germany and Beyond

#524: Unlocking Loyalty: Inside Canon Club's Journey with Beth Simpson

#523: Speed of Success by Way of Velocity of Earn

#522: Under Armour Shares UA Rewards

#521: Unveiling Loyalty Insights with Amanda Cromhout, CEO & Founder of Truth

#520: Avoid Tears by Properly Utilizing Program Tiers

#519: Loyalty Lessons ex Starbucks USA – Joy Das Gupta

#518: Rewarding Financial Wellness: The Evolution of Old Mutual Rewards

#517: The First Key to Success is the Making of Members

#516: Meliá Rewards Celebrates It's 30th Anniversary

#515: 2024 Consumer Trends Index with Marigold's Wendy Werve

#514: A New World Order to Categorize Loyalty Business Models

#513: Cathay Pacific Airways Updates Its Loyalty Positioning and Proposition

#512: What Brits want from Loyalty Programmes 4.0

#510: Epsilon UK Launches the Epsilon Loyalty Index Research Report

#510: Epsilon UK Launches the Epsilon Loyalty Index Research Report

#509 : Strategic Partnerships & Loyalty Manager ANZ Bank

#508: Loyalty Business Models with Control as the Key Criterion

#507: International Women's Day - WiiN Webinar with LTL Hosts

#506: Understanding Loyalty in Europe – Getting to know the Red By Dufry Loyalty Programme

#505: The Foundations of Loyalty -What the OG’s Had To Say and How That Has Changed

#504: Moët Hennessy, part of LVMH Shares Clos19 Loyalty Insights

#503: Disrupting and Innovating in Airline and Energy Loyalty Programs in New Zealand

#502: Don't Mind the "Say-Do" Gap, Emotion it

#501: MGM Resorts International - Leveraging Loyalty to Win Hearts and Minds

#500: THANK YOU for this Incredible Milestone - Episode 500 - Audience Feedback

#499:Endowed Progress Effect: Perception [of progress] is Reality

#498: Loyalty Connect Global - Join this Loyalty Industry Flagship Event in Dubai

#497: Grill'd Australia Shares Insights from the Relish Rewards Programme

#496: Get "the Skinny" on Skinner and Operant Conditioning

#495: Starbucks Rewards Shares MENA Success (Starbucks is Our Guests FAVORITE Loyalty Program)

#494 : Exploring Loyalty: The Co-Op's Membership Program with Dean Harris

#493: A Loyalty "Minded" Month Kicks Off with a Little Self Determination

#492: Driving Member Engagement for the Super Retail Group in Australia

#491: On a Mission to be the World’s Best Loyalty Company: Ellipsis & Co

#490: Visa Shares Advice and Insights for Successful Co-Brand Card Programs and Partnerships

#489: Omni Hotels and Resorts - Loyalty Insights from a Luxury Brand

#488: Award-Winning Loyalty for Cinema Lovers with Club Pathé

#487: Loyalty Research and Insights from Brazil

Expert Loyalty Insights for 2024 with Bright Insights Consulting (#Ep 486)

#485: The Paddock Unveiled: Exploring Oracle Red Bull Racing's Digital Loyalty Program

#484: Let's Talk Loyalty Launches the Wiser Loyalty Podcast Partnership

#483: Flying Blue Going from Strength to Strength

#482: Out of Adversity Comes the Release of Two Loyalty Books, and Both Deserve a Place on Every Desk

#481: Co-Brand Cards - Commercial and Complex but Critical to Success

#480: yuu Rewards (Hong Kong) Shares Success with Digital Stamps and Gamification Strategies

#479: Breaking News: Announcing Our Latest Guest Host, Carly Neubauer

#478: Welcome to 2024 - Announcing Exciting Plans for Let's Talk Loyalty in 2024.

#477: Loyalty Insights from the GCC and MENA Regions

#476: ExxonMobil Egypt Drives Loyalty Market in Downstream Business

#475: Reviewing the Award Winning "MySchool MyVillage MyPlanet" program that connects Transactional and Emotional Loyalty (Short Summary Show)

#474: Loyalty in Russia, Russian Loyalty Awards and UAE Loyalty Conference

#473: Leading B2B Loyalty Program from Galderma - Supporting Dermatology Professionals in the Growing Aesthetic Market.

#472: Crypto-Based Rewards - Insights and Inspiration for Travel and Hospitality (Short Summary Show)

#471: Vietnam Airlines Shares Lotusmiles Loyalty Insights

#470: Diving into the World of Caffè Nero's Loyalty Program

#469: HEMA's Heritage and Values Drive Customer Loyalty : (Short Summary Show)

#468: The North Face - Driving Loyalty for the World's Premier Exploration Company

#467:Virgin Active launches Virgin Active Rewards in its move to a Social Wellness Brand

#466 : Investigating the Pro Premier Rewards Program by Floor & Decor (Short Summary Show)

#465: The Ford Motor Company Celebrates 120 Years of Loyal Customers!

#464: Driving Relevant Rewards in the Global Travel Loyalty Market with Valuedynamx

#463: "Sleep Number" Leverages Loyalty to Drive Advocacy (Short Summary Show)

#462: Loyalty in the Philippines - Telecom Giant Shares its Globe Rewards Successes

#461:Understanding Loyalty in Europe - Getting to know the Greek Market and the OPAP Loyalty Programmes

#460:New Models Driving Loyalty: Sharing Data, Ownership & Renting Fashion (Short Summary Show)

#459: United Airline's "Mileage Plus" - Luc Bondar Shares Loyalty Learnings and Success.

#458: IAG Loyalty shares Strategy, Innovation and Insights

#457: Understanding the Innovative Bilt Rewards Program (Short Summary Show)

#456: Casey's Digital Transformation (and Pizza's) Driving Customer Loyalty and Retail Success

#455: Kik Textiles - Winner of the 2023 “Best Loyalty Launch” Award at the International Loyalty Awards in London.

#454: Understanding Web 3.0, Crypto-currencies, Metaverse and NFT's (Short Summary Show)

#453: Loyalty Methods - A Unique Approach Powering Iconic Brands

#452: The 7 Essential Components for Cultivating Customer Loyalty Marigold

#451: Investigating Airline Loyalty Programs (Short Summary Show)

#450: REI - (Recreational Equipment Incorporated) - Showcases the Principles Creating Customer Loyalty as a Co-Operative

#449: Celebrating Phaedon - ICF Next's new Brand Identity

#448: Investigating Railway Loyalty Innovation (Short Summary Show)

#447: The Asia Pacific Loyalty Awards

#446: Understanding Loyalty in Ireland & The European Loyalty White Paper

#445:How the Irish Times, Wins Customer Loyalty through Innovations (Short Summary Show)

#444: Circle K's Pokémon Go Partnership - An Award-Winning Game Driving Footfall

#443: South African Loyalty Awards Showcases The Best of the Best

#442:How Sandman Hotel Group delivered Digital Transformation with RSVP Rewards (Short Summary Show)

#441: Loyalty TV Launch - Announcement

#440: Learn How Quests, Checkpoints, Experiments and Rewards are Creating Trust with Gamers

#439:UAE Telecoms Giant "Etisalat" Leverages Customer Loyalty for Growth (Short Summary Show)

#438: Blind Loyalty - 101 Loyalty Concepts - Simplified

#437: Expedia Partnership Enhances Valuedynamx Proposition

#436: Verizon Up, an Experiential Masterclass from Telecoms Giant Verizon (Short Summary Show)

#435: Driving Ancillary Revenue in Travel Loyalty Programs with Points and Plusgrade

#434: Travel Loyalty Insights with Collinson and Salesforce

#433: Learn How Tupperware are Building Loyalty in Mexico (Short Summary Show)

#432: Skyjoy from Vietnam - A Fascinating Coalition featuring Vietjet and HD Bank from Sovico Group Vietnam

#431:Understanding Loyalty in Netherlands& Key Take-Outs from The European White Paper

#430: How Can Loyalty Marketers Support Sustainability Goals? (Short Summary Show)

#429: How Roblox and Web 3.0 Technologies are Inspiring Next Generation Loyalty Programs

#428: Building a customer-centric organisation through multi-faceted digital transformation

#427: Hong Kong's Leading Loyalty & Lifestyle Platform - Yuu Rewards (Short Summary Show)

#426: Virgin's Velocity - the loyalty program from Virgin Australia - Rewarding Customer Loyalty Super Fast!

#425: Create Customers Obsessed with Your Brand by Obsessing about Your Customers

#424 : Del Yeah Rewards: Del Taco's Key Component for Business Growth ( Short Summary Show)

#423: AB InBev in Mexico - Leading Loyalty for Beer Brands Including Budweiser®, Corona® and Stella Artois®

#422: Understanding Loyalty in Europe - Getting to know VeryMe Rewards from Vodafone

#421 : David’s Bridal - The World's First "Crowdsourced " Loyalty Program ( Short Summary Show)

#420: Loyalty Academy Announces FOUR Scholarship Prizes for Aspiring CLMP's

#419: The Trust Crisis - Australian Research Insights on Consumer Concerns

#418 : Driving Loyalty in Convenience Retail with Sheetz USA (Short Summary Show)

#417: Viva Aerobus Launches Compelling Loyalty Concept in Mexico

#416: South Africa’s FNB eBucks Rewards is the biggest winner at The International Awards

#415: Etihad Guest - Powerful Propositions Building Emotional Loyalty (Short Summary Show)

#414: PetSmart Treats - Ranked One of America’s Best Loyalty Programs by Newsweek

#413: Top 30 Under 40 Loyalty Royalty - Joe Doran from Capillary Technologies

#412: Building Your Program's Profitability - Loyalty's Hidden Potential (Short Summary Show)

#411: McDonald's Rewards - Global Loyalty Insights

#410: Sam's Club Shows Success with Subscriptions

#409: The Boots Iconic "Advantage" Programme Implements New Strategies (Short Summary Show)

#408: Emirates Launches "Skywards Everyday" and shares its Latest Success Driving Loyalty

#407: Understanding Loyalty in Italy & Key Take-Outs from The European White Paper

#406: The Methods and Importance Of Measuring The Value of Loyalty Marketing Investment ( Short Summary Show)

#405: Emarat Launches Emcan - A Loyalty Leader in the UAE's Fuel and Convenience Sector

#404: AAdvantage from American Airlines - Insight-led Innovation & Industry Leadership

#403: Loyalty Leads the Transformation of Albertsons (Short Summary Show)

#402: Giant Food Celebrates Its Award-Winning Loyalty Strategy

#401: Paula Thomas is in the Hot Seat, Sharing the Power of Content Marketing in Loyalty

#400: "For Love or Money" - Australian Consumer's Loyalty Perspectives For 2022 (Short Summary Show)

#399: Dubai Golf Shares * Viya* - A Lifestyle Platform Driving Loyalty for Golf, Dining & Entertainment

#398: The Loyalty Report 2023

#397: Leveraging the GHA "Discovery" Program To Drive Customer Loyalty for Independent Hotel Brands (Short Summary Show)

#396: Lakeshore Learning Materials - Rewarding Loyalty for Teachers and Parents

#395: Understanding Loyalty in Czech Republic & Key Take-Outs from The European White Paper

#394: Everyday Loyalty - Connecting Customers, Members and Merchants (Short Summary Show)

#393: Loyalty and Awards - Travel Loyalty Conference and Connecting in Brazil

#392: Leading Retail Loyalty Brand, TFG Delivers Real Personalisation

#391: Loyalty Insights from Asia - Speak Like a CEO (Short Summary Show)

#390: The Barbeque Legends Club - Helping Aussie's Barbeque Better

#389: Loyalty in Indonesia with GoTo Group - The Largest Digital Ecosystem in Indonesia.

#388: Relaunching The Shangri-La Hotel Rewards Program (Short Summary Show)

#387: Meet Mastercard - One of the World's Largest Loyalty Services Providers

#386: Partnerships and Personalising for Airline Loyalty Profitability

#385: Circle K's Award-Winning "PLAY or PARK" Programme in Ireland (Short Summary Show)

#384: Global Leaders Maintain Focus on Customers and Stakeholders

#383: TGI Fridays’ Strategic Focus On Loyalty: Fridays Rewards

#382: Loyalty Lessons from USA Convenience Chain Yesway (Short Summary Show)

#381: "Share" - The Multi Award-Winning Loyalty Programme from Majid Al Futtaim Group UAE

#380: Understanding Loyalty in Europe - Getting to know Samsung Members

#379: Mando-connect and YouGov Research on What Brits Want From Loyalty (Short Summary Show)

#378: Loyalty Strategy Insights for 2023 with Epsilon's Shannon Ottinger

#377: Loyalty Program Principles for Success and the Role of Loyalty Program Communications.

#376: Leveraging Known Customer Data to Acquire New Members (Short Summary Show)

#375: Loyalty Trends from the International Loyalty Award Finalists

#374: ASDA Rewards Delights UK Consumers with Its "Pounds Not Points" Proposition

#373: Circle K Subscription Loyalty for Car Wash (Short Summary Show)

#372: Epsilon Celebrates Recognition as a Leader in The Forrester Wave (tm) Loyalty Technology Solutions for Q1 2023

#371: Customer-Led Innovation and Entrepreneurship

#370: Loyalty Insights from Poland (Short Summary Show)

#369: Sally Beauty Shares A Focus on NPS and Diversity to Drive Customer Loyalty

#368: Coalition Loyalty - Dotz Brazil Celebrates 50 Million Members

#367: Virgin Red - The Red Thread Connecting the Virgin Brand Globally (Short Summary Show)

#366: How Enriching Your Data Can Transform Your Customer Loyalty with Cheetah Digital.

#365: Understanding Loyalty in Germany & Key Take-Outs from The European White Paper

#364: Air Canada’s Award-Winning Aeroplan Program (Short Summary Show)

#363: Leading Loyalty Insights from the USA

#362: Discovery Vitality: Behavioural Change Programme is resulting in Healthier Lifestyle through Generous Rewards

#361: Cathay Pacific’s Lifestyle & Wellness Innovations (Short Summary Show)

#360: Understanding Loyalty in Europe - The European Loyalty White Paper

#359: Live Limitless with ALL from Accor - Industry Leading Loyalty Insights from Mehdi Hemici

#358: Microsoft Rewards - Insights and Ideas (Short Summary Show)

#357: H & M - Driving Loyalty Both Globally & Locally for 150 Million Fashion Lovers

#356: Global Loyalty Insights with Comarch's Wojciech Kempny

#355: Points for Good - A Programme Enabling Points Exchange For Charitable Donations (Short Summary Show)

#354: Epsilon's Loyalty Index - Consumer Insights for the UAE

#353: Using Enterprise-Wide Data To Change The Business Of Retailing

#352: Denmark's Salling Group - Highly Successful Customer Loyalty Program (Short Summary Show)

#351: Loyalty and The Magic of Marketing with Rory Sutherland

#350: Airline Loyalty Program Valuations with Evert de Boer

#349: Are Subscription based programs the future for loyalty ? (Short Summary Show)

#348: The Points Guy Highlights Customer's Loyalty Expectations and Needs

#347: From Fans to Fanatics with Doug Glazer of Fanatics

#346: Why FNB’s eBucks Program in South Africa is One of the Best Programs In The World? (Short Summary Show)

#345: Loyalty and Customer Engagement Insights in APAC with Collinson Group

#344: Retail Loyalty, Coalition Loyalty and Banking Loyalty Trends with Comarch's Piotr Kozlowski

#343: Ideas for Airline Loyalty Professionals from Steve Hui, CEO, iFLYflat (Short Summary Show)

#342: Helping Customers Choose Better - SAQ Shares Powerful Results Selling Wines, Beers and Spirits in Canada

#341: Matahari Rewards, Indonesia’s Biggest Retail Loyalty Programme Reinvents Itself

#340: Loyalty Insights from Italy, featuring Cristina Ziliani, Professor of Loyalty Marketing and CRM at the University of Parma (Short Summary Show)

#339: Unlocking Irrational Loyalty

#338 : Covid’s Aftermath, Customer Health and Customer-Based Forecasting with Daniel McCarthy of Emory University

#337: Panera Bread Shares Subscription Insights - Its Powerful, Disruptive Approach to Customer Loyalty (Short Summary Show)

#336: United States Soccer Federation Share the "Insiders’ Program" for Soccer Fans

#335: Guest Host Announcement - Phil Rubin - USA Loyalty Industry Leader

#334: Fred Reichheld - Loyalty Industry Legend Launches "Winning On Purpose - the Unbeatable Strategy of Loving Customers" (Short Summary Show)

#333: Building Customer-Centric Brands, Sustainability and Loyalty in the UAE

#332: The 2023 Consumer Trends Index from Cheetah Digital

#331: Loyalty Trends, Gamification and Subscription with Epsilon's Vice President of Loyalty Strategy (Short Summary Show)

#330: Star Alliance Goes from Strength to Strength

#329: Dominos Pizza in Indonesia - A Truly Global Voice of Loyalty

#328: Accor Hotels Live Limitless with Isabelle Birem (Short Summary Show)

#327: Costco Wholesale - Secrets of Success from this Multi-Billion-Dollar Retailer

#326: South Africa’s Most Used Loyalty Programme, Clicks ClubCard Raises the Loyalty Game - Hosted by Amanda Cromhout

#325: 7-Eleven with Raghu Mahadevan (Short Summary Show)

#324: International Loyalty Awards - Success Tips to Win

#323: Ikea Family - Beloved Retailer Shares Its Latest Loyalty Innovations

#322: Guest Host Announcement for 2023 - The Loyalty People

#321: Falling in Love with Emirates - the "Skywards Freak" - a Platinum Passenger's Perspective.

#320: GiveAMile - Funding Free Flights for Final Goodbyes

#319: Arsenal Football Club's Loyalty Program (Short Summary Show)

#318: Maxol Shares Loyalty Insights as European Convenience Retailer of the Year

#317: Canada's Leading Lifestyle Rewards Program - Scene+

#316: Lessons in Loyalty from L'Oreal Luxe and Others (Short Show Summary)

#315: Loyalty Insights from Air France - KLM's Flying Blue Program

#314: Loyalty in Luxury Hospitality with Iconic Dubai Brand - Jumeirah Group

#313: Emirates Airline - Driving Skywards Success (Short Summary Show)

#312: "KFC Rewards Arcade" - A Fun-Based Loyalty Strategy for Diners in the UK & Ireland

#311: Loyalty Leadership In a Crisis

#310: Lessons from New Zealand's Phil Devlin - Loyalty Expert (Short Summary Show)

#309: The Future of Crypto Rewards - Research from the Loyalty Academy and Bakkt

#308: Rewards - Monetary or Non-Monetary? Insights from the Loyalty Science Lab

#307: Data Capture and Trust - Cheetah Digital's Approach

#306: Canada's Changing Loyalty Market & Canadian Automobile Association Insights

#305: Changing Customer Loyalty - Insights Post Pandemic from Kobie Marketing

#304: Airline Loyalty Evolution with Comarch (Short Summary Show)

#303: Loyalty Insights from South Africa - 2022 Truth & Brandmapp Loyalty Whitepaper

#302: BLAND Loyalty - Bridging the Gap between Brand and Loyalty Marketing

#301: Loyalty Partnerships - KLM and Air France Flying Blue Program (Short Summary Show)

#300: Air Asia Rewards Super App - Loyalty Insights from the World's Best Low-Cost Airline

#299: At The End of Every Data Point is a Human

#298: South African Loyalty Insights 2021 - Short Summary Show

#297: The Epsilon Loyalty Index - Consumer Loyalty Insights for Australian Brands

#296: The Role of Community, Social Consciousness and Neurodiversity in Loyalty.

#295: Secrets of Success for Subscription Loyalty (Short Summary Show)

#294: East v West - Fascinating Loyalty Program Insights from Asia - Courtesy of Comarch

#293: Reducing Churn in the Home Energy Sector with Genesis New Zealand

#292: AA Smartfuel New Zealand (Short Summary Show)

#291: My FedEx Rewards - A Powerful Differentiator in an Extremely Competitive Industry

#290: South African Loyalty Awards - Judges Share Insights and Best in Class KPI's

#289: Privacy, Data & GDPR Insights (Short Summary Show)

#288: Global Perspectives on Customer Loyalty with Capillary Technologies

#287: Crushing Churn & Creating Loyalty by Connecting with Customers

#286: Bilt Rewards: Rewarding Home Renters (Short Summary Show)

#285: Optimising Email Campaigns with AI and Machine Learning Insights

#284: Fuel Rewards from Shell - Award-Winning Loyalty Celebrates 10 Years Delighting Customers

#283: Livelo - The Leading Loyalty Program in Brazil - Short Show Summary

#282: Ultamate Rewards from Ulta Beauty - A Key Differentiator in a Competitive Sector

#281: Sweatcoin Rewards Walking - Driving Health and Wealth Through Loyalty

#280: Shopping Mall Loyalty with Galerija Belgrade (Short Summary Show)

#279: Loyalty Insights, Successes and Trends with Epsilon

#278: MOL Group's Digital Transformation across Europe - Led by Loyalty

#277: Young Warriors Use Loyalty Levers for Maximum Impact (Short Summary Show)

#276: Childcare Saver Leverages Partners to Help Reduce the Cost of Childcare

#275: Gamification Guru Explains Psychological Drivers of Engagement

#274: The Loyalty Report 2021 (Short Summary Show)

#273: eCommerce Leader Leverages Loyalty to Drive Commercial Success

#272: Award Winning "MySchool MyVillage MyPlanet" Connects Transactional and Emotional Loyalty.

#271: The Role of Communications to Drive Loyalty - Short Summary Show

#270: Crypto-Based Rewards - Insights and Inspiration for Travel and Hospitality

#269: HEMA's Heritage and Values Drive Customer Loyalty

#268: Lessons from the Loyalty Science Lab - Short Summary Show

#267: Floor & Decor Shares the "Pro Premier Rewards" Program

#266: "Sleep Number" Leverages Loyalty to Drive Advocacy

#265: Greenbacks Loyalty Programme from Nedbank (Short Summary Show)

#264: Let's Talk Loyalty is 3 Years Old - Birthday NEWS Announcement

#263: Sharing Data, Sharing Ownership & Renting Fashion - New Models Driving Loyalty

#262: A Reality Check for Your Loyalty Program (Short Summary Show)

#261: Building Bilt Rewards from Strength to Strength

#260: Short Summary Show of Bart Demczuk Interview from Comarch Middle East

#259: eCommerce Excellence with Adore Beauty and Adore Society (Short Summary Show)

#258: Web 3.0, Crypto-currencies, Metaverse and NFT's - Loyalty Insights

#257: Airline Loyalty Programs - their Role, Positioning and Potential for Even Greater Profits

#256: Loyalty Innovation in Financial Services - Old Mutual Earns Loyalty by Educating

#255: The Loyalty Report 2022 - Essential Insights and Innovations for Loyalty Professionals

#254: Loyalty Innovation in the Railway Industry

#253: Human Psychology and It's Role in Loyalty Programmes

#252: The Irish Times, an Iconic Irish Brand, Wins Customer Loyalty through Innovation

#251: Digital Transformation with RSVP Rewards from the Sandman Hotel Group

#250: Star Alliance - Short Summary Show

#249: UAE Telecoms Giant "Etisalat" Leverages Customer Loyalty for Growth

#248: Leading Loyalty for Telecoms Giant Verizon

#247: Whatsapp and Card-Linking - Innovative Ideas for Loyalty Professionals (Short Summary Show)

#246: Getting Loyalty Unstuck in 2022

#245: Tupperware Leveraging Loyalty in Mexico

#244: IAG Loyalty - Powerful Propositions in Turbulent Times (Short Summary Show)

#243: How Can Loyalty Marketers Support Sustainability Goals?

#242: Driving Direct & Indirect Revenue from Loyalty Marketing - Insights from Epsilon’s Loyalty Labs

#241: Payback Germany - A World Famous Coalition Program (Short Summary Show)

#240: Collinson's Daniel Cantorna Shares Loyalty Insights and Innovation from the Asia Pacific Region

#239: Hong Kong's Leading Loyalty & Lifestyle Platform - Yuu Rewards

#238: Cookies Causing Chaos - with Epsilon's Elliott Clayton (Short Summary Show)

#237: Del Yeah Rewards: Del Taco's Key Component for Business Growth

#236: David’s Bridal - The World's First "Crowdsourced " Loyalty Program

#235: Subscriptions Driving Restaurant Loyalty in South Africa

#234: Driving Loyalty in Convenience Retail with Sheetz USA

#233: Etihad Guest - Powerful Propositions Building Emotional Loyalty

#232: Innovation in China with Lagardère Travel Retail (Short Summary Show)

#231: Building Your Program's Profitability - Loyalty's Hidden Potential

#230: The Boots Iconic "Advantage" Programme in the UK Celebrates Its 25th Birthday

#229: Coalition Loyalty in Colombia (Short Summary Show)

#228: Loyalty Insights from IAG Loyalty

#227: Measuring the Value of Loyalty Marketing Investment with Epsilon

#226: Virgin Red - Where Customers Genuinely Come First (Short Summary Show)

#225: Insights from the "2022 Global Report on Loyalty Marketing & Rewards Programs"

#224: Celebrating the Freddie Awards - The "Oscars" of Travel Loyalty

#223: Announcing - The Winner of the Loyalty Academy Scholarship is ...

#222: Loyalty Leads the Transformation of Albertsons

#221: What We've Learned About Loyalty

#220: Aviation Loyalty Program Insights with Evert de Boer (Short Summary Show)

#219: "For Love or Money" - Australian Consumer's Loyalty Perspectives For 2022

#218: Anantara, Avani, Kempinski - Leveraging the GHA "Discovery" Program To Drive Customer Loyalty for Independent Hotel Brands

#217: Insights on Loyalty Innovation with Epsilon (Short Summary Show)

#216: Everyday Loyalty - Connecting Customers, Members and Merchants

#215: Loyalty Insights from Asia - Speak Like a CEO

#214: ENOC's Successful Loyalty Program in the UAE (Short Summary Show)

#213: Relaunching The Shangri-La Hotel Rewards Program

#212: Circle K's Award-Winning "PLAY or PARK" Programme in Ireland

#211: Loyalty Programme Liability Modeling (Short Summary Show)

#210: Digital Consumer Trends for 2022

#209: Loyalty & Awards Conference News for Travel Loyalty Professionals

#208: Keeping Customers Happy and Engaged (Short Summary Show)

#207: The "Australian Loyalty Association" Expands and Partners with "Let's Talk Loyalty"

#206: Global Loyalty Academy Workshops in 2022 and FREE Competition to Win

#205: Loyalty Insights from the IKEA Family Club (Short Summary Show)

#204: Loyalty Lessons from "USA Convenience Chain of the Year" - Yesway

#203: Groundbreaking Research on What Brits Want From Loyalty

#202: Loyalty Insights from Scandinavia (Short Summary Show)

#201: Leveraging Known Customer Data to Acquire New Members

#200: Circle K's Subscription Car Wash Loyalty Programme

#199: Loyalty Ideas for Small Companies by Creating Customer Connections (Short Summary Show)

#198: Driving Loyalty Beyond Cookies with Loyalty Expert Billy Loizou

#197: Loyalty Insights from Poland

#196: Loyalty Statistics and KPI's for Success (Short Summary Show)

#195: Virgin Red - The Red Thread Connecting the Virgin Brand Globally

#194: Air Canada’s Award-Winning Aeroplan Program

#193: Asia Miles Insights from Cathay Pacific Airways (Short Summary Show)

#192: Talking Loyalty with Tom Peace of The Loyalty People

#191: Let's Talk Loyalty Bonus Episode - Show Update

#190: Customer-Based Corporate Valuation with Professor Daniel McCarthy (Short Summary Show)

#189: Cathay Pacific Airways Launches Lifestyle & Wellness Innovations

#188: VodaBucks: Loyalty Programme of South Africa’s Vodacom Group (Short Summary Show)

#187: Microsoft Rewards - Insights and Ideas

#186: Loyalty Programmes as Media Owners (Short Summary Show)

#185: Create Emotional Loyalty With Points For Good

#184: Hong Kong's Groundbreaking Yuu Rewards, A Hong Kong Coalition Loyalty Program (Short Summary Show)

#183: Denmark's Salling Group Customer Program's Highly Successful Launch

#182: BP Fueling Customer Loyalty Around the World (Short Summary Show)

#181: International Loyalty Awards 2022

#180: Loyalty Partner Insights from Epsilon’s Tamara Oliverio and Julie Smith (Short Summary Show)

#179: Irish Loyalty Summit and Awards 2022

#178: Loyalty Partner Insights from Comarch’s Sidney Dunn (Short Summary Show)

#177: Subscription Programmes as a Must-Have Tool for Brand Success

#176: Award-Winning Coalition Loyalty Program in Mauritius (Short Summary Show)

#175: eBucks South Africa Wins Best Loyalty Programme of the Year 2021 AGAIN!

#174: UK Travel Loyalty Expert Insights from "Head for Points" (Short Summary Show)

#173: Education and Inspiration - Ideas for Airline Loyalty Professionals

#172: Vodafone's Very Me Programme - Partnerships Loyalty Strategy (Short Show Summary)

#171: Loyalty Insights from Italy

170: The Role of Simplicity Driving Success & Advocacy (short summary show)

#169: Panera Bread Shares Subscription Insights - its Powerful, Disruptive Approach to Customer Loyalty.

#168: Shell Shares Key Insights for it's award-winning UK & China Programmes (Show Summary)

#167: Fred Reichheld - Loyalty Industry Legend - Launches "Winning On Purpose - the Unbeatable Strategy of Loving Customers"

#166: Community, Connection and Neuro-Diversity - Loyalty-led Marketing with Dr Chris Arnold (Short Summary Show)

#165: 2022 Loyalty Trends, Gamification and Subscription with Epsilon's Vice President of Loyalty Strategy

#164: Loyalty Magazine Awards - now the International Loyalty Awards (Short Show Summary)

#163: Accor's Live Limitless Programme Focuses on Passion and Partnerships

#162: KPMG Consumer Research Post-Covid Priorities (Short Summary Show)

#161: 7-Eleven Shares Secrets to Success & Driving Loyalty with 7REWARDS.

#160: Let's Talk Loyalty's First Birthday Episode (Short Show Summary)

#159: Sports Loyalty - Innovation with UK Premier League Football Club Launch of "My Arsenal Rewards"

#158: Effortless and Emotional Loyalty Concepts from Etihad Guest (Short Show Summary)

#157: L'Oreal, Wyndham Hotels and Toys R Us - Loyalty Insights with Alyssa Callahan

#156: Kimpton Hotels Loyalty Insights with Shirley King (Short Summary Show)

#155: Emirates Skywards - Driving Success Through Personalisation, Partners & New Propositions

#154: Dell's Advantage Loyalty Program (Short Summary Show)

#153: New Zealand Loyalty Expert Shares Exciting Airline & Grocery Loyalty Insights

#152: Expert Insights from a Loyalty Leader in India (Short Summary Show)

#151: Connecting with Customers through Compelling Content & Experiences

#150: Subscription Loyalty - Lessons and Insights (Short Summary Show)

#149: Creative Airline Loyalty Concepts from Comarch - Prepaid, Subscription or Unlimited Travel?

#148: B2B Loyalty and Case Studies (Short Show Summary)

#147: Flying Blue from Air France KLM Group - Loyalty & Partnerships Insights

#146: Loyalty Leadership with Bain & Company's Rob Markey (Short Show Summary)

#145: South African Consumer Loyalty Insights 2021

#144: Bryan Pearson of LoyaltyOne Former CEO - Short Summary Show

#143: Subscription (Paid) Loyalty in Hotels, Coffee Chains and Airlines - What's Working?

#142: An Innovative Loyalty Model from Wharton's Professor of Marketing, Peter Fader (Short Summary Show)

#141: Loyalty Excellence and Innovation with AA Smartfuel New Zealand

#140: Sky VIP Loyalty Programme in the UK (Short Show Summary)

#139: Data Laws and Data and Privacy Health Checks for Loyalty Professionals

#138: ebookers.com - Online Travel Agency Loyalty (Short Summary Show)

#137: TWO YEAR ANNIVERSARY - Let's Talk Loyalty Celebrates with The Wise Marketer and Loyalty Academy

#136: Return on Loyalty (Short Summary Show)

#135: Loyalty Industry Innovation - RENT Should Be Rewarding

#134: Rakuten Rewards (Short Show Summary)

#133: Livelo's Loyalty Leadership in Brazil

#132: What the Brits Want from Loyalty (Short Summary Show)

#131: Luxury Shopping Centre Loyalty Launch - Galerija Belgrade (Serbia)

#130: 119 Loyalty Ideas to Beat Covid - 19 (Short Summary)

#129: Leveraging Loyalty Levers to Support COVID Education and Action in India

#128: American Airlines & AAdvantage Loyalty Insights (Short Summary Show)

#127: "The Loyalty Report 2021" with Bond Brand Loyalty

#126: Loyalty Insights from Epsilon (Short Show Summary)

#125: The Power of Podcasting to Drive Loyalty

#124: Bringing Global Loyalty Innovation to Australia (Summary Show)

#123: Bonus Episode - Epsilon Personalive Podcast

#122: Loyalty Science Lab Insights

#121: Five UK Consumer Trends to Watch (Short Summary Show)

#120: Innovative Ideas Driving Banking Loyalty in South Africa

#119: Loyalty in the Luxury Sector (Short Summary Show)

#118: Secrets to Loyalty Success with Collinson's Priyanka Lakhani

#117: Covid Drives Digital Transformation (Short Summary Show)

#116: Leveraging Loyalty to Build Your Brand with Epsilon's Paul Davies

#115: Loyalty Research and Insights from South Africa

#114 - Does Your Loyalty Programme Need a Reality Check?

#113: Flybuys - Loyalty Lessons from Australia's Most Popular Loyalty Programme

#112: Loyalty Challenges and Trends with Comarch's Bart Demczuk

#111: Skywards Insights - Expansion and Inspiration Pre-Covid

#110: For Love or Money? Australian Loyalty Perspectives 2021 with Adam Posner

#109: Let's Talk Loyalty Partners with The Wise Marketer

#108: Australian eCommerce Loyalty with Adore Beauty

#107: Using Loyalty Levers for a Higher Purpose

#106: Intense Competition Driving Loyalty Innovation by South Africa's Old Mutual

#105: Creating Customer Loyalty Through CX Excellence

#104: Australian Loyalty Expertise with Sarah Richardson, Founder of the Australian Loyalty Association

#103: Movies, Music and Sport - Passion Points to Drive Loyalty

#102: The Science & Psychology of Human Engagement for Customer Loyalty

#101: How You Can Leverage Independent Loyalty Experts for Your Loyalty Programme

#100: Star Alliance's Latest Loyalty Insights, Ideas and Innovation

#99: Paula's Predictions for Loyalty Marketing in 2020 - Summary Show

#98: Innovative Technology Driving Loyalty - Whatsapp, Voice Marketing & Payment-led Loyalty

#97: South African Loyalty Insights with Loyalty Expert - Deon Olivier

#96: IAG Loyalty Shares New Trends including eStore, new Banking Propositions and Employee Loyalty

#95: British Gas Rewards - Summary of Insights from this Award-Winning Loyalty Programme

#94: Global Coalition Loyalty Insights with Payback's CEO Bernhard Brugger

#93: KPMG and The Truth About Customer Loyalt‪y‬

#92: The Increasing Importance of Loyalty in a Changing Media Landscape with Epsilon

#91: British Airways - Summary of Insights from Loyalty Manager Niall Rooney

#90: Subscription Innovation Driving Restaurant Loyalty in South Africa

#89: Introduction to Earth Rewards - A Loyalty Solution for the Environmen‪t‬ (Summary Show)

#88: Loyalty Innovation in China with Lagardère Travel Retail

#87: Roma Football Club Connects with Loyal Fans (Short Sumary Show)

#86: Coalition Loyalty in Colombia with Puntos Colombia

#85: Why Loyalty Programs Fail - Summary Episode

#84: Virgin Red Loyalty Programme Launches in the UK

#83: Summary of Loyalty in 7-Eleven Denmark with Managing Director Jesper Østergaard

#82: Global Airline Loyalty Programme Insights with Evert de Boer

#81: Let's Talk a LITTLE Loyalty - Summary of Interview with Loyalty Expert: Leanne Papaioannou

#80: Loyalty Trends in APAC by Epsilon's Ashish Sinha

#79: Let's Talk a LITTLE Loyalty - Summary of Loyalty Success and Storytelling in South Afric‪a‬

#78: Yes Rewards from ENOC - Fuel, Food & Convenience Loyalty in UAE

#77 - Let's Talk a LITTLE Loyalty - Award-winning Loyalty Insights from the Middle East

#76: Loyalty Programme Liability Management - Len Llaguno, Founder of Kyros Insights

#75: Let's Talk a LITTLE Loyalty - Summary of Interview with Mike Atkin - The Loyalty Guru

#74: Australian Consumer Loyalty Research - Mark James CEO Customology

#73: Let's Talk a LITTLE Loyalty - Summary of 3Plus Telecom Loyalty Programme in Ireland

#72: Global Predictions for Loyalty Marketing in 2021

#71: Let's Talk a Little Loyalty - Raymond Rewards India

#70: Ikea Family Club with Aaron Mitchell - Global VP Loyalty

#69: Let's Talk A Little Loyalty - Introduction

#68: Mindful Marketing & Loyalty Insights from Scandinavia.

#67: Loyalty for Small Companies - Driving Lucrative Loyalty

#66: Loyalty Statistics & Loyalty Programme Performance in India - What Does Success Look Like

#65: Paul Smitton talks Asia Miles, Innovative Ideas in Airline Loyalty and Preparing for Travel's Inevitable Rebound

#64: Customer Based Corporate Valuation - Daniel McCarthy of Emory University

#63: Vodacom South Africa Launches Vodabucks

#62: The Value of Loyalty Members as a Media Asset

#61: Yuu Rewards, Hong Kong's New Coalition Programme

#60: BP Discusses Driving Loyalty in Fuel & Convenience Globally

#59: Epsilon Talks 121 Loyalty, Contactless Loyalty and Emotional Loyalty

#58: Global Loyalty Insights from Comarch's Sidney Dunn

#57: Award-winning loyalty programme in Mauritius - Wiiv Rewards

#56: Head for Points - Interview with the UK's leading website for frequent flyers

#55: Vodafone UK's Loyalty Programme - Very Me Rewards with Camilo Courtenay

#54: The Role of Simplicity in Driving Customer Loyalty - B2B Marketer of the Year - Margaret Molloy

#53: Driving Loyalty in Shell worldwide - Pavel Los shares insights on his award-winning loyalty programmes

#52: Connecting with Community for Local Loyalty - with Dr Chris Arnold

#51: The Loyalty Magazine Awards

#50: KPMG Customer Research - Connecting with The New Customer

#49: ONE YEAR BIRTHDAY - Let's Talk Loyalty - Loyalty Academy Competition

#48: Etihad Guest - Loyalty Insights from Etihad Airways

#47: Shirley King - Loyalty Program Manager, IHG Rewards Club & Kimpton Inner Circle

#46: Dell's Global Loyalty Lead - Exploring Gamification

#45: Loyalty Insights from India - Customer Strategy Network - Kunal Mohiuddin

#44: Leveraging Subscriptions to Create the Ultimate Loyalty

#43: Loyalty Marketing in B2B & Concepts Post-Covid - Dr David Cox

#42: Loyalty Leadership using NPS and Customer Lifetime Value - with Rob Markey, Bain & Company

#41: Bryan Pearson - Loyalty Personality of the Year and LoyaltyOne former CEO

#40: Loyalty Lessons From Wharton School's Professor of Marketing

#39: Sky VIP UK with Head of Customer Loyalty, Rob Chandler

#38: ebookers Bonus+ Rewards Programme

#37: A Compelling Concept - Return on Loyalty

#36: Rakuten Rewards

#35: What the Brits Want From Loyalty

#34: 119 Customer Loyalty Ideas to beat COVID-19

#33: Loyalty Insights from Epsilon

#32: AAdvantage - Caring for Loyal Customers through Challenging Times.

#31: Innovative Ideas and Emerging Tech in Loyalty

#30: (Before Covid 19) Five UK Trends for 2020

#29: Rewarding Loyalty with Luxury Experiences.

#28: Corona Virus Challenges - Solutions for Convenience Retailers

#27: Customer Loyalty and Landscape Research - South African Insights

#26: Australia’s Favourite Loyalty Programme - flybuys – 5 Lessons Learned in 25 Years

#25: Skywards - Loyalty Programme for Emirates and Fly Dubai - Interview with Dr Nejib Ben Khedher

#24: Loyalty Academy and The Wise Marketer - Partnership Announcement

#23: Dan Gipple on Leveraging Loyalty Psychology to Drive Social Change.

#22: Driving Loyalty Using CX or "Customer Experience" Mindset

#21: Loyalty Lessons from Australia

#20: Leveraging customer passions for your loyalty programme.

#19: Loyalty Experts Worldwide - An Interview with the "Customer Strategy Network"

#18: Trends in Loyalty - My Predictions for 2020

#17: Deon Olivier Discusses Fuel Loyalty, Health Insurance Loyalty and Propositions for Financial Services Loyalty

#16: British Gas Rewards - Award Winning Loyalty Programme

#15: KPMG Global Report - The Truth About Customer Loyalty

#14: British Airways Executive Club - Airline Loyalty Insights

#13: Earth Rewards - A Loyalty Solution for the Environment

#12: Award-winning Loyalty in Italy - AS Roma and Advice Group

#11: Why Loyalty Programs Fail - FREE Report

#10: Loyalty in 7-Eleven Denmark with Managing Director Jesper Østergaard

#9: 7 Lessons from 7 Loyalty Experts

#8: Lessons from a Loyalty Expert: Leanne Papaioannou

#7: Award-winning Loyalty Success and Storytelling in South Africa

#6: Driving Loyalty Through Charity

#5: Award-winning Loyalty - Insights from the Middle East

#4: The Loyalty Guru - An Interview with Mike Atkin

#3: Award-Winning Loyalty in Ireland

#2: Award-winning Insights from India - Sanjeev Nichani, Raymond Rewards

#1: Let's Talk Loyalty