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All Episodes

On The Drive — 81 episodes

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Title
1

Maybe That Crazy Ole Lady Wasn’t Crazy After All

2

Welcome to On The Drive and 2026 - Go Volunteer - The Life You Save May Be Your Own.

3

Paying for Lot Damage: What We Did, What You Think We Did, and What We Didn’t

4

Mastering Meaningful Connections with Linda Barnette

5

Eddie Has Left the Building — The Story Isn't Over… It Just Got Interesting. Drop the Mic.

6

Ep. 75 - Shifting Gears with Linda Barnette: From the Door to the Deal

7

Ep. 74 - The Clickable Service Drive: Digital Fast Signs, QR Cards & the ServiceAdvisor.com Launch

8

Ep. 73 - Road Hazard vs. Insurance: What’s Really Covered?

9

Ep. 72 - Key West Sunsets & Poolside Conversations with Bob Shaw

10

Ep. 71 - Reaching the Unreachable: How Linda Barnette Turns Cold Introductions into Lifelong Partnerships and Dealership Success

11

Ep. 70 - Get Out of My Way, I Need a Drink (and a Technician)

12

Ep. 69 - Bertha Benz: The First Road Trip Warrior & First Woman in the Automotive Hall of Fame.

13

Ep. 68 - Is it Live or is it Memorex? Featuring Thuy from MIA on the Rise of Conversational AI in Automotive

14

Ep. 67 - Reaching the Unreachable: Building Bonds and Dealerships with Linda Barnette

15

Ep. 66 - DISC-Overing What Drives People: Personality Behind the Wheel

16

Ep. 65 - Chasing Metrics: The Fine Line Between Goals and Growth

17

Ep. 64 - From Fate To Ferrari: Christy Cartaya’s Drive Into Luxury Automotive

18

Ep. 63 - Warranty Goodwill: The Art Of The Assist (with Dave Rogers)

19

Ep. 62 - The Good, The Bad, And The Gangster — How I Was Saved By A Pineapple

20

Ep. 61 - Twenty Cars, Two Neighbors & One Pigeon: On The Drive with Carolina Rush

21

Ep. 60 - Sooner, Not Later: The Road To The Million Mile Club with Dave Rogers

22

Ep. 59 - Grit, Giggles & Balls The Size Of Texas: Selling DMS Trailblazer with Cate Ojala At Tekion

23

Ep. 58 - Hard Truth About Soft Skills:  Being The Heart At Work

24

Ep. 57 - From Sidekick to Center Stage: The Pass or Fail Philosophy with Steve Shaw

25

Ep. 56 - Breaking The Mold: Women Thriving In Automotive – Do You Work Here?

26

Ep. 55 - From Sunglasses To Sales Success: Katy Wolda On Owning The Process

27

Ep. 54 - Searching for a Service Drive Sidekick: Guest Wanted, Stories Guaranteed

28

Ep. 53 - Revisiting a Fan Favorite: Tread Wisely – The Essential Guide to Tire Safety and Lease Turn-Ins

29

Ep. 52 - Got Crack?  How, When and Why we Get Stressed and Cracked

30

Ep. 51 - Grace, Grit & Gears: Building Success In Life And The Automotive Industry

31

Ep. 50 - Driving Safety Forward: The Power Of Recalls & Customer Trust with Erica Bruno

32

Ep. 49 - From The Service Lane To The Fast Lane: How Jordan Hughes Drives Success!

33

Ep. 48 - The $3 Bumper Sticker That Changed Everything

34

Ep. 47 - Telling Ain’t Training: How To Make Learning Stick & Get Managers Engaged

35

Ep. 46 - From Super Advisor To Incredible Leader: Building A Shop Overflowing With Great Attitudes And Service Excellence At CMA Colonial Subaru

36

Ep. 45 - The Wild Ride Of Special Orders: From Backordered To Discontinued!

37

Ep. 44 - Driving Culture Forward: Beth From Carter Myers Automotive— On Careers, Customer Advocacy, And Moving Lives Forward

38

Ep. 43 - Popcorn, Pedicures & Putt-Putts: The Wild World of Dealership Amenities

39

Ep. 42 - Revving Up Transparency: The Power Of Video MPI In Automotive Care

40

Ep. 41 - From Paper Trails To Video Tales: Unlocking Trust In Automotive Inspections

41

Ep. 40 - The Accidental Buyer Of A Performance Car

42

Ep. 39 - Driving Solutions: Revolutionizing The Service Lane with Cindy & Ann

43

Ep. 38 - Warranty Wars: The Good, The Bad, And The Squirrely

44

Ep. 37 - Warranties, Goodwill & Good Vibes: A Service Advisor Bootcamp with Cindy & Ann

45

Ep. 36 - Under The Hood: Secrets, Stories, And Service Tips From The Drive

46

Ep. 35 - You Can't Make This Stuff Up! Tales From The Service Drive

47

Ep. 34 - Masters Of Rebuild: The Family Legacy Behind RMT (Part 2)

48

Ep. 33 - Solutions For Backordered, Discontinued And Costly Suspension Parts

49

Ep. 32 - Revitalize Your Ride: Clearing Carbon Buildup with Wynn’s Fuel System Treatments

50

Ep. 31 - Warranty 101: Secrets To Saving Big At The Dealership

51

Ep. 30 - This Is My Customer!

52

Ep. 29 - Milkshakes, Pickles, And The Secret To Winning Customers For Life

53

Ep. 28 - Torque Talk: Mastering Proper Torquing For Safe And Secure Wheel Mounting

54

Ep. 27 - Survey Says: Your Opinion Drives Us!

55

Ep. 26 - Fix It Right the First Time: The Devil Is In The Details!

56

Ep. 25 - Loaner Car Chronicles: The Hidden Cost of Convenience

57

Ep. 24 - Service Adventures with Mr. Ever Since and Other Car Service Shenanigans

58

Ep. 23 - Wheels of Change: Enhancing Your Ride with RIMFX's Julian

59

Ep. 22 - Mr. White. Common Name. Unforgettable Man. You Never Know Who is Standing Before You.

60

Ep. 21 - Rising Waters, Rising Risks: Navigating Safely Through Flood Waters

61

Ep. 20 - Rotate Your Ride: The Secret to Tire Longevity and Safety

62

Ep. 19 - Camber, Caster, Toe – Alignment Angels You Auto Know

63

Ep. 18 - Tire Talk: It’s All About the Pressure – Your Money and Your Ride Matter!

64

Ep. 17 - Let’s Talk Tires: It’s Time to Get a GRIP

65

Ep. 16 - Old Wife’s Tail – Best Tires in the FRONT!

66

Ep. 15 - Steering Through the Recall Maze: Understanding Vehicle Recalls and Technical Service Bulletins (TSBs) for Your Safety and Wallet

67

Ep. 14 - Revving Up the Mercedes Experience: A Joyride Through Auto Sales and Service

68

Ep. 13 - Factory vs. Aftermarket – Specifically Made or Generally Speaking – It's MORE Than Just Money, Its Performance!

69

Ep. 12 - Don't Forget To Wipe After You Wash

70

Ep. 11 - Keys, Keys, the Florida Keys!

71

Ep. 10 - Wrenches, Wit, and Wisdom on the Luxury Auto Service Frontline

72

Ep. 9 - Revving Up Relationships: The Heart of the Service Drive with Cindy Sarver

73

Ep. 8 - Navigating the Warranty Waters with Mercedes-Benz and Easy Care Wisdom

74

Ep. 7 - From Circus to Cars The Unexpected Paths to Auto Industry Success

75

Ep. 6 - Revving Up Auto Care with Creative Life Hacks

76

Ep. 5 - Revving Up Vehicle Longevity: Which Oil Would You Like to Change?

77

Ep. 4 - Just Sign Here: Mastering the Art of Legal Documents with Tonya Lake

78

Ep. 3 - Car maintenance – navigating time and mileage service and the difference between normal and severe driving conditions

79

Ep. 2 - The Car Owner's Compass for Parts, Service, and Protection Plans

80

Ep. 1 - Revving Up Careers & Savoring Tex-Mex Tastes: Stories of Automotive Service and Culinary Quests

81

Welcome to On The Drive