All Episodes

Episode 128: 3-Part Recruit & Retain Series Part 3 Disciplinary Process

Episode 127: 3-Part Recruit & Retain Series Part 2 Retaining Rockstars

Episode 126: 3-Part Recruit & Retain Series Part 1 Recruiting Rockstars

Episode 125: Pawfee Talk: Saying the Quiet Part Out Loud with Sam Albright

Episode 124: Mobile Grooming: Smart Expansion or Risky Trend?

Episode 123: Your Brand is Not Your Logo

Episode 122: Live Global Pet Expo 2026 Recap — Sherry's in Orlando, Carly's in Her Pajamas, and We Have Thoughts

Episode 121: The Senior Shift: Smarter Support for Aging Pets

Episode 120: The Best Buyers Do These 5 Things: An Interview with Dan Jablons

Episode 119: The Step Most Groomers Skip — And Pay for Later

Episode 118: Gettin' Ready for Global

Episode 117: How to Build a Revenue Engine With Weekly Emails

Welcome to the Pet Shop Girls Podcast (New to the pod? Start here!)

Episode 116: How to Be Your Customer's Hero: An Interview with Maria Ringo

Episode 115: Trendspotting 2026: What’s Hot, What’s Not

Episode 114: Coaching Young Managers to Actually Succeed: The Leadership System

Episode 113: Google Doesn't Hate You, It Just Doesn't Know You Yet

Episode 112: Smile Smarter — Holistic Dental Hacks for Retail Pros (with Dr. Katie Kangas)

Episode 111: Viva Las Valentine’s: Pet-Centric Ideas for the Sweetest Season

Episode 110: The Limits That Hold Back Pet Stores & Brands

Episode 109: Good Riddance and Great Energy for 2026

Episode 108: These Are a Few of Our Favorite Things

Episode 107: Finesse Your Finances with Erin Caleval

Episode 106: Trust, Betrayal & Business: Pawfee Talk with Nancy Guinn

Episode 105: Event Fatigue for Pet Pros & Customers

Episode 104: 50 Ways to Train Your Team

Episode 103: Clean Up, Cash In, and Clock Out: Year-End Pet Biz Survival Guide

Episode 102: Distribution Playbook: Secrets for Retailers and Brands

Episode 101: Holiday Hoopla with Sherry & Carly: Pause, Breathe, Repeat

Episode 100 - Beyond the Sale: Rodney Habib on Turning Nutrition Into Your Indie Advantage

Episode 99 - The 99 Effect: Indie Retail Psychology Hacks You Can Use Today

Episode 98 - Last Minute Holiday Hacks with Bob Negen

Episode 97 - Cash Flow Secrets Made Easy with Dan Jablons

Episode 96 - Cat Section Makeover with the Two Crazy Cat Ladies

Episode 95 - The Nutrition Myths Killing Your Sales

Episode 94 - Once Upon a Time: The Tail of Two Pet Pros

Episode 93 - Secrets from SUPERZOO 2025

Episode 92 - Neighborhood Pet Store Day: How Indies Are Beating Black Friday

Episode 91 - Paws, Priorities, and Pet Parents: Where the Pet Industry Is Headed in 2025

Episode 90 - Live from SUPERZOO

Episode 89 - When Good Promos Go Bad

Episode 88 - Level Up Your Advertising Game

Episode 87 - SUPERZOO Survival Guide

Episode 86 - 30 Events in 30 Minutes

Episode 85 - Unfriendly CX - If Your Policies Are Unfriendly, You're Losing Customers

Episode 84 - Addressing Performance - Richard Phillips

Episode 83 - Work Smarter Not Harder Leveraging AI with Josh

Episode 82 - Raving Reviews & Relevant Responses

Episode 81 - Executing Exceptional Events

Episode 80 - Ways to Have a Super Summer with Bob Negen

Episode 79 - Distribution Done Differently with Phil Klaassen CEO of Pan Pacific Pet

Episode 78 - Sizing Up Supplements with Krysta Fox

Episode 77 - Your Anti-Social Media is Showing

Episode 76 - Hey Brands, Let's get real here

Episode 75 - Breaking Up with Bad Apples

Episode 74 - Chomping into Pet Dental Month with Dr. Conor Brady

Episode 73 - Perfect Pricing for Profit

Episode 72 - Positioning Premium Pet Food with Billy Hoekman from Green Juju

Episode 71 - Things I Wish I Knew When I Was New

Episode 70 - Spring Break Y'all! See You in the Fall!

Episode 69 - Your Guide to Ethical Breeders and Reputable Rescues

Episode 68 - 🎙️ Riding the Waves of Change – A Pet Entrepreneur’s Reality Check

Episode 67 - Paws, Click, Convert: Email Marketing Tips for Pet Pros

Episode 66 - The Dirty Secrets of Pet Food: What They Don’t Want You to Know

Episode 65 - Getting Back to Global - Replay from 2024

Episode 64 - Fur-ever Fans: How to Keep Customers Coming Back

Episode 63 - Fur Is in the Air: Love Your Pet Valentine’s Day

Episode 62 - Why Private Labeling Isn't Just For the Big Dogs

Episode 61 - What Makes Your Employees Want to Stay (Or Want to Leave)

Episode 60 - Managing the Generations

Episode 59 - SOS for Your POS

Episode 58 - Hey Brands, Let's get real here

Episode 57 - Reflect, Celebrate, Elevate: Entering the New Year with Confidence

Episode 56 - The Art of Being Copied

Episode 55 - Think You Know Everything Astro Has to Offer? You Bet Your Astro You Don't!

Episode 54 - The Value of Staff Feeding Programs for Brands

Episode 53 - Paws, Connect, Thrive: Networking Secrets for Pet Store Owners

Episode 52 - Pet Shop Girls Rewind - Celebrating Some of Our Favorite Highlights

Episode 51 - Proven Formula for Short Form Videos

Episode 50 - The Successful Mindset of a Retailer Over the Holidays

Episode 49 - When Good Promos Go Bad

Episode 48 - Creating with Canva

Episode 47 - Reach for the Sales Goals - Setting & Achieving Sales Targets

Episode 46 - Finding & Fostering Your Rockstar Team

Episode 45 - Employee Exit Stage Left

Episode 44 - Top 10 things you should know if you're new to retail

Episode 43 - Based on a True Story: Super Scaling with Nancy Guinn

Episode 42 - When Good Deeds Go Bad: Your Guide to Partnering with Rescue and Charity events

Episode 41 - Unfriendly CX - If Your Policies Are Unfriendly, You're Losing Customers

Episode 40 - Christmas Prep

Episode 39 - Level Up Your Advertising Game

Episode 38 - SUPERZOO Recap

Episode 37 - Developing Stars Providing the Right Tools - Angela LaVelle

Episode 36 - Having Coaching Conversations - Tammy Bond

Episode 35 - Building Loyalty Among Your Team - Jennifer Lymer

Episode 34 - Addressing Performance - Richard Phillips

Episode 33 - SUPERZOO Survival Guide

Episode 32 - Holistic Healing with Lisa Tully

Episode 31 - Work Smarter Not Harder Leveraging AI with Josh

Episode 30 - 30 Events in 30 Minutes

Episode 29 - Honing Your Pet Success

Episode 28 - Capturing Your Customer's Heart

Episode 27 - The Art of Negotiation

Episode 26 - Raving Reviews & Relevant Responses

Episode 25 - Live Podcast Party from Connect, Canada's Pet Expo

Episode 24 - Behind the Mic: Content Strategy You Didn't Know You Needed

Episode 23 - Executing Exceptional Events

Episode 22 - Ways to Have a Super Summer with Bob Negen

Episode 21 - Distribution Done Differently with Phil Klaassen CEO of Pan Pacific Pet

Episode 20 - Connect Pet Expo - Canada's Newest Pet Trade Show

Episode 19 - Dr. Alexrod, I presume? The Founder of the Pet Industry

Episode 18 - Recapping a Great Global

Episode 17 - Separation Anxiety - Breaking Up With Brands

Episode 16 - Sizing Up Supplements with Krysta Fox

Episode 15 - Your Anti-Social Media is Showing

Episode 14 - Get Yer Giddy Up on for Global

Episode 13 - Barking Up the Right Tech Tree: ChatGPT Strategies for Pet Pros

Episode 12 - Time to Talk TikTok

Episode 11 - Breaking Up with Bad Apples

Episode 10 - Building Brand Bonds with BC Henschen

Episode 09 - Workflow Wonders: Unleash the Power of Organized Chaos

Episode 08 - Chomping into Pet Dental Month with Dr. Conor Brady

Episode 07 - Perfect Pricing for Profit

Episode 06 - Positioning Premium Pet Food with Billy Hoekman from Green Juju

Episode 05 - Things I Wish I Knew When I Was New

Episode 04 - NYE Top Tip Countdown

Episode 03: Inventory Made Awesome

Episode 02: New Year: New Marketing

Episode 01: Stop Procrastinating and Have Yourself a Profitable Little Christmas