All Episodes
Service Management Leadership Podcast — 1000 episodes
Service Management Leadership - Do These Two Things If You Need Transformation Speed
Service Management Leadership - Innovation or Operational Excellence ... or Both?
Service Management Leadership - Your CMDB Needs Help, Whether You Realize It Or Not
Service Management Leadership - Increase Your Standard Changes
Service Management Leadership - The Safest Time During A Flight
Service Management Leadership - Anchoring Conversations
Service Management Leadership - Why the US Will Never Compete in Men's Soccer Globally
Service Management Leadership - Hardware Asset Management
Service Management Leadership - Problem Management
Service Management Leadership - How Much Has Your Technology Changed?
Service Management Leadership - Why Transformations Fail
Service Management Leadership - Past, Present, & Future of Technology
Service Management Leadership - Green Is Not Always Great
Service Management Leadership - Sticky Metrics
Service Management Leadership - Great AI and CMDB Demands Great Data
Service Management Leadership - Why Industry Experience is Overrated
Service Management Leadership - Agile Transformation
Service Management Leadership - Transformations are NOT Projects
Service Management Leadership - Celebrate
Service Management Leadership - Finite Resources
Service Management Leadership - Ted Williams Mindset
Service Management Leadership - A Story
Service Management Leadership - Increasing Complexity
Service Management Leadership - OCM
Service Management Leadership - Define What Good Looks Like
Service Management Leadership - Culture
Service Management Leadership - Metrics
Service Management Leadership - The Need For Speed
Service Management Leadership - A Parable
Service Management Leadership - A Story About Asset Management
Service Management Leadership - Beekeepers' Discovery
Service Management Leadership - What is transformation?
Service Management Leadership - A Day To Remember
Service Management Leadership - A Lesson From Volvo
Service Management Leadership - 1 Thing To Improve How Stakeholders View Service Management
Service Management Leadership - GIGO
Service Management Leadership - Ownership and RACIs
Service Management Leadership - The Power of Small Improvements
Service Management Leadership - Solving Yesterday's Problems
Service Management Leadership - The Most Important Part
Service Management Leadership - Alice and the Cheshire Cat
Service Management Leadership - The Producer Switch
Service Management Leadership - AI Regulatory Governance
Service Management Leadership - Theater of IT
Service Management Leadership - Mental Models
Service Management Leadership - Technical Debt
Service Management Leadership - Everything We Do Must Satisfy 1 of 2 Things
Service Management Leadership - Doing Change Mgmt Better
Service Management Leadership - Managed Services
Service Management Leadership - Value of the CMDB
Service Management Leadership - We Need More Knowledge
Service Management Leadership - Three Things To Know About Modernization Projects
Service Management Leadership - Stakeholder Management
Service Management Leadership - Should We Rethink Our Support Models?
Service Management Leadership - Security is Risk Acceptance
Service Management Leadership - Leaders Must Take Ownership in Decision-Making
Service Management Leadership - How to Implement a Tool Correctly the First Time
Service Management Leadership - Four Ingredients for An Awesome CMDB
Service Management Leadership - The Difference Between An Asset and A Configuration item
Service Management Leadership - AI Governance
Service Management Leadership - Two CSFs Required For Every New Project
Service Management Leadership - Helping Your Service Management Program Become Relevant Again
Service Management Leadership - Do Not Treat AI Initiatives Like Other Tech Projects
Service Management Leadership - Assessment
Service Management Leadership - Adoption
Service Management Leadership - SMO Part 2
Service Management Leadership - Data-Based Decisions
Service Management Leadership - SMO Part 1
Service Management Leadership - Service Delivery
Service Management Leadership - Improving Your CMDB
Service Management Leadership - Evaluating Competing Initiatives
Service Management Leadership - You Must Get Closer to Understand
Service Management Leadership - Data
Service Management Leadership - Incorporating AI
Service Management Leadership - Acknowledging Our Reliance on Technology
Service Management Leadership - Merry Christmas and Happy Holidays
Service Management Leadership - Delivery Should Match the Maturity
Service Management Leadership - Value of Expertise
Service Management Leadership - Doing the Small Things Well
Service Management Leadership - Should Service Management Be Centralized or Decentralized?
Service Management Leadership - Are You a Chef or a Baker
Service Management Leadership - Knowledge Management
Ep 69: “People First: Reality Check” – James Finister, Part 3
Service Management Leadership - What Behaviors Are You Incentivizing?
“Talk to People. That’s Where the Real Learning Happens.” – Rina Brahmbhatt and Ramy Shehata
Service Management Leadership - Omelets, Not Eggs
Service Management Leadership - AI Governance
“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata
Service Management Leadership - Service Management Office (SMO)
Ep 68: “Beyond Technical Skills Alone” – James Finister, Part 2
Service Management Leadership - Before You Implement a Tool
“Wrong Data In, Wrong Decisions Out: The Human Edge in an AI World” – Rina Brahmbhatt and Ramy Shehata
Service Management Leadership - CMDB Part 5
Ep 67: “Human Intelligence Remains Irreplaceable” – James Finister, Part 1
Service Management Leadership - Two Unspoken CSFs
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Service Management Leadership - CMDB Part 4
Service Management Leadership - Accepting Risk
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata
Service Management Leadership - CMDB Part 3
Ep 66: “Ethics Meets Economic Reality” – Andrew Davis, Part 2
Service Management Leadership - Making Decisions With Imperfect Data
“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata
Service Management Leadership - CMDB Part 2
Service Management Leadership - Do Not Try To Solve Every Edge Case
“In 2027, AI Will Run Without Oversight. That’s What Scares Me.” – Final Thought with Rina Brahmbhatt and Prof. Ahmed Banafa
Service Management Leadership - CMDB Part 1
Ep 65: “Beyond Tools To Transformation” – Andrew Davis
Service Management Leadership - A Story
“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa
Service Management Leadership - The Who and How Matter More Than The What
Service Management Leadership - ServiceNow Best Practices, Part 3
“The Minute You Think You’ve Learned Enough, It’s Time to Go Down” — Rina Brahmbhatt and Prof. Ahmed Banafa
Service Management Leadership - ITIL Best Practices For User Experience
Service Management Leadership - ServiceNow Best Practices, Part 2
“If You Can’t Explain It Simply, You Don’t Understand It” – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Management Leadership - Why Many Organizations Choose Not To Adopt ITIL4
Service Management Leadership - ServiceNow Best Practices, Part 1
“Not Everyone Needs to Code — But Everyone Needs to Understand” – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Management Leadership - Why Service Management Is More Than Tools
Service Management Leadership - Having A Clear Vision
“AI Won’t Replace You, But Someone Using AI Might” – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Management Leadership - Do Not Be Like Pilots
Service Management Leadership - Target Operating Models
“You’re the Pilot, AI Is Just the Copilot” – How to Stay Relevant in the Age of AI – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Management Leadership - Goose That Laid the Golden Egg
Service Management Leadership - Why Transformations Fail
"AI Feels Like the Internet All Over Again—Just in Fast Forward" – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Management Leadership - Three Changes In ITIL4
Ep 64: “Business-First Security Strategy” – Jeffrey Wheatman
Service Management Leadership - Kyndryl People Readiness Report, Part 4
"One Phone Call Can Change Your Life, and the Internet Changed Everything" – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Management Leadership - Impact of AI on ITSM/ITIL4
Ep 63: “Mitigating AI Risk Through Learning” – Jeffrey Wheatman
Service Management Leadership - Kyndryl People Readiness Report, Part 3
“People Remember How You Made Them Feel, Not Just What You Built” – Rina Brahmbhatt and Hind Diouani
Service Management Leadership - Technical Support Encouragement
Service Management Leadership - Kyndryl People Readiness Report, Part 2
"Technology Evolves, But It’s People Who Define Its Purpose" – Rina Brahmbhatt and Hind Diouani
Service Management Leadership - State of XLA, Part 2
Ep 62: “Breaking Down Organizational Silos” – Jeffrey Wheatman
Service Management Leadership - Kyndryl People Readiness Report, Part 1
"Learning to Learn Is the Real Skill – and It Never Ends" – Rina Brahmbhatt and Hind Diouani
Service Management Leadership - State of XLA, Part 1
Service Management Leadership - Part 5 of Series on IT Experience
"No One Will Build Your Career for You — Take Ownership, Seek Clarity, Show Up" – Rina Brahmbhatt and Hind Diouani
Service Management Leadership - ITIL4 Guiding Principles
Ep 61: “Moving Organizations From Reactive To Proactive Thinking” – Jon Hansen, Part 2
Service Management Leadership - Part 4 of Series on IT Experience
“You Don’t Have to Build It to Lead It: The Power of Support Roles in Tech” – Rina Brahmbhatt and Hind Diouani
Service Management Leadership - ITIL4 4 Dimensions
Service Management Leadership - Part 3 of Series on IT Experience
Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch
Service Management Leadership - Is it Innovation or Improvement?
Ep 60: "On Collaboration and Communication" - Jon Hansen
Service Management Leadership - Part 2 of Series on IT Experience
Service Management Leadership - ITSM Assessments
Service Management Leadership - Part 1 of Series on IT Experience
Service Management Leadership - You're Doing It Even If Not Called By the Same Name
Service Management Leadership - Part 2 - Building a Business Continuity Program
Service Management Leadership - ITIL4 Practices
Ep 59: “Getting Beyond Fear” – David Flesh, Part 3
Service Management Leadership - Part 1 - Building a Business Continuity Program
Service Management Leadership - User Experience
Ep. 58: “Crafting Practical Responses” – David Flesh, Part 2
Service Management Leadership - Part 4 of Series on Digital Experience
Service Management Leadership - Improvement Projects
Ep 57: “Navigating Economic Storms” – David Flesh, Part 1
Service Management Leadership - Part 3 of Series on Digital Experience
Service Notes - Rina Brahmbhatt and Karen Brush Episode 2
Service Management Leadership - Service Management Best Practices, Part 4 , Leadership in Service Management
Ep 56: The Rising Cost of Higher Education - A Vanishing American Promise
Service Management Leadership - Part 2 of Series on Digital Experience
ServiceNotes - Rina Brahmbhatt and Karen Brusch
Service Management Leadership - Service Management Best Practices, Part 3 , Service Request Management
Ep 55: “AI: Getting Philosophical” – James Finister, Part 4
Service Management Leadership - Part 1 of Series on Digital Experience
Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
Service Management Leadership - Service Management Best Practices, Part 2 , Incident Management
Ep 54: "AI: Risky Business?" James Finister, Part 3
Service Management Leadership - Service Delivery Changes Coming In The Next Five Years
Rina Brahmbhatt and Priyanka Sharma - Final Episode
Service Management Leadership - Service Management Best Practices, Part 1 , Change Management
Ep 53: "Emulated Empathy" - James Finister, Part 2
Service Management Leadership - Measuring Service Delivery Success
Rina Brahmbhatt and Priyanka Sharma - Episode 4
Service Management Leadership - How to Calculate Service Costing According to Gen AI
Ep 52: "The Ethics of AI" - James Finister, Part 1
Service Management Leadership - Mapping Dependencies
Rina Brahmbhatt and Priyanka Sharma - Episode 3
Service Management Leadership - Service Management Metrics According to Gen AI
Ep 51: "The Wrap Up" - Tracy Berry, Part 3
Service Management Leadership - How Best To Operationalize Projects
Service Management Leadership - How to Perform Root-Cause Analysis According to Gen AI
Service Management Leadership - Prioritizing Service Delivery Projects
Rina Brahmbhatt and Priyanka Sharma - Episode 1
Ep 50: “Getting Started with CI” – Tracy Berry, Part 2
Service Management Leadership - Reasons Why Modernization Projects Fail
Rina Brahmbhatt and David Cannon - Full Episode
Service Management Leadership - How to Transition to ITIL4 According to Gen AI
Ep 49: "Competitive Intelligence" - Tracy Berry
Service Management Leadership - Forgotten Aspect of Modernization Efforts
David Cannon and Rina Brambhatt - ServiceNotes Episode 6
Service Management Leadership - Knowledge Management
Ep 48: Framework Lifecycle Assessment Model
Service Management Leadership - Goldman Sachs AI Use Case
Rina Brarhmbhatt and David Cannon - Episode 5
Service Management Leadership - The Difficulty of a Quality CMDB
Ep 47: "AI Literacy" — Bruce Daley, Part 2
Service Management Leadership - Modernization Initiatives Success Criteria
David Cannon and Rina Brahmbhatt - Episode 4
Service Management Leadership - Jeffrey's Lessons Learned
Ep 46: “AI: If You Build It, Will They Come?” – Bruce Daley
Service Management Leadership - BC-DR Alignment
David Cannon and Rina Brahmbhatt - Episode 3
Service Management Leadership - Service Management Success
Ep 45: "AR Meets AI" -- Leonard Goffe [UPDATED]
Service Management Leadership - Jevons Paradox
Rina Brahmbhatt and David Cannon - Episode 2
Service Management Leadership - State of AI in IT, Part 4
Ep 44: Kairos Learning: Driving Proactive Skill Development
Service Management Leadership - Operational Resilience, Part 4
David Cannon and Rina - Service Notes Episode 1
Service Management Leadership - State of AI in IT, Part 3
Ep 43: “Legal Stuff and Deepfakes, Oh my!” – Matt Stamper, Part 3
Service Management Leadership - Operational Resilience, Part 3
Service Management Leadership - State of AI in IT, Part 2
Ep 42: "Digital Exhaust" - Matt Stamper, Part 2
Service Management Leadership - Operational Resilience, Part 2
Bonus Full Episode - Ken & Rina
Service Management Leadership - State of AI in IT, Part 1
Ep 41: "The Tick Tock on TikTok" - Matt Stamper
Service Management Leadership - Operational Resilience, Part 1
Service Management Leadership - Total Cost of Ownership
Service Management Leadership - Goodhart's Law
Rina and Ken - Final Wrap Up
Service Management Leadership - Expertise and its Value
Service Management Leadership - Brooks' Law
Rina and Ken - AI, Plane without a pilot and importance of ITIL Certification Episode 2
Service Management Leadership - Ozempic and Service Management
Service Management Leadership - Building a Framework
Rina and Ken - Career journey and valuable lessons in IT Service Management Episode 1
Service Management Leadership - Building A Service Organization
Ep 40: “On XLAs” – Alan Nance, Part 2
Service Management Leadership - The Cost of Rework
Service Management Leadership - ITIL's Information Security Management Practice
Service Management Leadership - Empathy
Service Management Leadership - Configure The Tool For The Organization's Needs
ServiceNotes Wrap 2024 with Jeffrey, Sherrina and Kengon
Service Management Leadership - Warning Against Taking A Tool-Centric View
Ep 39 — "On XLAs…" — Alan Nance
Service Management Leadership - A Different Decision-Making Method
ServiceNotes: What is ITIL?
Service Management Leadership - The Golden Triangle Needs Vertical and Horizontal
Service Management Leadership - OCM Take Less Time
ServiceNotes. - Full Episode with Jeffrey Tefertiller - Career Advise, AI and Ice Tea!
Service Management Leadership - Does Having The Best Camera Ensure Great Photos?
Service Management Leadership - A Story From Home Building
ServiceNotes - Get to konw Jeffrey and his favourite things beside Service Management
Ep 38: "To RTO or not RTO..."
Service Management Leadership - Using Recipes
Season 3 - Episode 4 with Jeffrey Tefertiller Service Management and AI
Service Management Leadership - You Can Outsource The Work, Not The Accountability
Ep 37: "Being Of Service" - John McArthur, Part 2
Service Management Leadership - Like Mowed Grass
ServiceNotes Episode 3 with Jeffrey Tefertiller how to start career in Service Management
Service Management Leadership - Putting A Bandage Over A Gaping Hole
Ep 36: “And now for something completely different…” – John McArthur
Service Management Leadership - Solving The Wrong Problem
ServiceNotes Season 3 - Episode 2 with Jeffrey Tefertiller
Service Management Leadership - Wisdom From Socrates
Ep 35 - "Form Frames Function" - Greg Sanker, Part 2
Service Management Leadership - Enterprise Service Delivery
Season 3 - Episode 1 ServiceNotes Interview with Jeffrey Teffertiller
Service Management Leadership - Hard Times
Ep 34: "AI: Govern This!" -- Greg Sanker
Service Management Leadership - AI Business Cases
Full Guest Interview with Sherrina Job - Season 2 Episode 6
Service Management Leadership - AI Capabilities
Ep 33: “Up, Down, and All Around” – Doland White, Part 2
Service Management Leadership - Hiring Better
ServiceNotes Season 2 Guest Interview with Sherrina Job - Episode 5
Service Management Leadership - Needing Context
Ep 32: “Leading In Turbulent Times” - Doland White
Service Management Leadership - Having True Enterprise Service Delivery
ServiceNotes with Sherrina Job - Season 2 Episode 4
Service Management Leadership - AI Advice
Ep 31: “How To Fail At Leadership While Actually Trying”
Service Management Leadership - Discussing AI
Service Notes Season 2 - Episode 3 with Sherrina Job
Service Management Leadership - Assessing Risk
Service Management Leadership - Discussing the Flexera State of ITAM, Part 2
Service Notes - Season 2 Episode 1 with Sherrina Job
Service Management Leadership - The Golden Triangle of Service Management
Ep 30: “Career Management in Uncertain Times” - Shane Carlson, Part 2
Service Management Leadership - Discussing the Flexera State of ITAM, Part 1
Service Notes - Season 2 Episode 1 with Sherrina Job
Service Management Leadership - Growth
Ep 29: "Career Management in Uncertain Times” - Shane Carlson
Service Management Leadership - With Bryan Finster, Part 3
Season Finale: Personal Insights with Rhonda Downing
Service Management Leadership - Service Delivery
Ep 28: “AI Risk?? What Risk?!”
Service Management Leadership - With Bryan Finster, Part 2
Service Notes Episode - Rhonda Downing's Part 5 Did we miss the mark?
Service Management Leadership - Digital Transformation
Service Management Leadership - With Bryan Finster, Part 1
Service Notes Episode Final - Rhonda Downing's Part 4 Words of Wisdom for newcomers
Service Management Leadership - With Guest Patrick Benoit, Part 3
Service Management Leadership - With Guest Dr. Jordan Thurston, Part 3
Service Notes Episode 3 - Rhonda Downing's Part 3 Staying focused, challenges and lessons (including cats)
Service Management Leadership - With Guest Patrick Benoit, Part 2
Ep 27: "Confessions Of A Serial Entrepreneur" - Tolga Tarhan
Service Management Leadership - With Guest Dr. Jordan Thurston, Part 2
Service Notes - Rhonda Downing Part 2
Service Management Leadership - With Guest Patrick Benoit, Part 1
Ep 26 - “Thingify At Your Own Risk” - Andrew Davis, Part 2
Service Management Leadership - With Guest Dr. Jordan Thurston, Part 1
Service Notes - Rhonda Downing Part 1
Service Management Leadership - With Guest Barclay Rae, Part 2
Ep 25: “Get Into The Flow” - Andrew Davis
Service Management Leadership - With Guest Tom Sweet, Part 2
ServiceNotes - Coming Soon!
Service Management Leadership - With Guest Barclay Rae, Part 1
Ep 24 - “Prepare To Launch” - Engaging Potential Sponsors
Service Management Leadership - With Guest Tom Sweet, Part 1
Service Management Leadership - Bots, Bots, Bots
Ep 23: “In It to Win It!” — Setting Things Up for Success
Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"
Service Management Leadership - Buying Guides
Ep 22 - “Back to Reality” - Another Take on Simulations
Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"
Service Management Leadership - Rethinking Transformation Skillsets
Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"
Service Management Leadership - Guest Host Luigi Ferri Talking About Project Concept
Service Management Leadership - Celebration!
Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"
Service Management Leadership - Guest Host Luigi Ferri Talking About Issue Register
Service Management Leadership - Service Delivery
Ep 21 - "What Do You Think?" - Curating A Point Of View
Service Management Leadership - Service Delivery Issues
Service Management Leadership - Guest Host Luigi Ferri Talking About Management by Objectives
Service Management Leadership - Think Like a Coin Counter
Ep 20: “Make It Real” – Crafting Meaningful Stories
Service Management Leadership - Understanding Risk
Global ITAM Summit - Starring Alexander Golev Discussing Microsoft Software Licensing
Ep 19: “Stu, Tell Me A Story?” – How Simulations Are Built
Service Management Leadership - Someone Has To Tunnel
Service Management Leadership - Guest Host Luigi Ferri Talking About Management by Exception
Global ITAM Summit - Starring Piaras MacDonnell Discussing IBM Software Licensing
Ep 18 – “Play It Again, Stu!” – Developing Competencies Through Simulations
Service Management Leadership - Taking Your Time
Service Management Leadership - Guest Host Luigi Ferri Talking About Scrum and Agile
Global ITAM Summit - Starring Jeffrey Tefertiller Discussing the Need For Strong ITAM Program Leadership
Ep 17 - "Data, Data, Everyhwere!" - Dr. Mauricio Corona, Part 3
Service Management Leadership - Is It Ever Acceptable To Put a Ticket Into Pending to Make the SLA
Global ITAM Summit - Starring Rory Canavan Discussing Machine Learning and Software Asset Management
Ep 16: “Elementary, Dear Data!” – Dr. Mauricio Corona, Part 2
Service Management Leadership - With Guest Stephen Taylor - Part 3
Global ITAM Summit - Starring Pamela Fulmer Discussing the Legal Aspects of Software Asset Management
Ep. 15 - "Let The Robot Do It" - Dr. Mauricio Corona, Part 1
Service Management Leadership - With Guest Stephen Taylor - Part 2
Global ITAM Summit - Starring Craig Guarente Discussing Oracle Software Optimization
Ep 14 - Mental Health in IT
Service Management Leadership - With Guest Stephen Taylor - Part 1
Global ITAM Summit - All Six Sessions
Ep 13 - Cultural Factors and Collaboration
Service Management Leadership - Striking The Balance
Service Management Leadership - Guest Host Luigi Ferri Talking Advanced Persistent Threats
Service Management Leadership - Brooks Law
Ep. 12 - SFIA, Part 2
Service Management Leadership - The Impact of AI, Part 3
Service Management Leadership - Guest Host Luigi Ferri Talking About Anomaly Detection versus Behavior Detection
Service Management Leadership - Hardware Asset Management
Episode 11 - SFIA, Part 1
Service Management Leadership - The Impact of AI, Part 2
Service Management Leadership - Guest Host Luigi Ferri Talking About Active Attack
Service Management Leadership - Technology Capabilities
Episode 10 - Design Thinking
Value Streams - change the way you manage major incidents
Service Management Leadership - The Impact of AI
Service Management Leadership - Guest Host Luigi Ferri Talking About Access Control Policy
Service Management Leadership - Conformance
Episode 09 - "You Are What You Eat..."
ITIL 4: Value Streams and Change Enablement
Service Management Leadership - Too Many Outages
Service Management Leadership - Guest Host Luigi Ferri Talking About Exploitation
Service Management Leadership - TCO
Ep 08 - Standards, Frameworks, and Conformance – Oh my!
Service Management Leadership - The Value Of Expertise
Service Management Leadership - Guest Host Luigi Ferri Talking About Horizon Scanning
Service Management Leadership - The Changing Locale Of Workloads
Ep 07 - Thinking Like An Analyst
Service Management Leadership - Your CMDB Needs A Well-Rounded Approach
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Retention
Service Management Leadership - Transparency
Improve service mapping with Value Streams
Ep 06 - To Train or Not To Train, Part 2
Service Management Leadership - Artificial Intelligence and ITSM
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Tolerance Line
Service Management Leadership - Importance of ITAM Processes
Ep. 005 - "To Train or Not To Train, Part 1"
David and Malek talk Value Streams
Service Management Leadership - The AT&T Outage and ITSM
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk
Service Management Leadership - ITAM Importance
Episode 4 - "Technostress, Part 2"
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Cybersecurity
Service Management Leadership - The Importance of ITIL/ITSM
Service Management Leadership - Guest Host Luigi Ferri Talking About Business Case
Service Management Leadership - Technical Debt
Episode 003 - Technostress, Part 1
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Attract People
Service Management Leadership - The Broad ITSM World
Service Management Leadership - Guest Host Luigi Ferri Talking About Warranty
Service Management Leadership - Asset Lifecycle Management
Episode 2 - “I See What You’re Saying” – The Power of Visual Communication
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Helping Innovation
Service Management Leadership - Measure Twice, Cut Once
Service Management Leadership - Guest Host Luigi Ferri Talking About Utility
Service Management Leadership - Asset Management Opportunities
Episode 01 - Hats Off To You
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Operational Stability
Service Management Leadership - Schrodinger's Cat and ITSM
Service Management Leadership - Guest Host Luigi Ferri Talking About Service Relationship
Service Management Leadership - Viewing Our Asset Management Programs Differently
Esoteric Curiosities - The Beginning
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Cost Savings
Service Management Leadership - Understanding the Potential Outcomes
Service Management Leadership - Guest Host Luigi Ferri Talking About Service Level Agreements
Service Management Leadership - A Gartner Article On Technical Debt
David Cannon Discusses The Future Of IT Service Management
Service Management Leadership - One View of The Future Of ITSM
Service Management Leadership - Guest Host Luigi Ferri Talking About Service Consumption
Service Management Leadership - Is Data An Asset?
David Cannon Discusses The Vision For ITIL In The Americas
Service Management Leadership - A Retread Service Management Program
Service Management Leadership - Guest Host Luigi Ferri Talking About Organizational Velocity
Service Management Leadership - Transforming An Asset Management Program
David Cannon Discusses The Broad PeopleCert Portfolio
Service Management Leadership - The Lens For Service Management
Service Management Leadership - Guest Host Luigi Ferri Talking About Organizational Resilience
Service Management Leadership - Why Hardware Asset Management is Important
David Cannon Discusses His New Role At PeopleCert
Service Management Leadership - What's New In 2024
Service Management Leadership - Guest Host Luigi Ferri Talking About Service Architecture
Service Management Leadership - The New Year Ahead
Service Management Leadership - Service Governance
Service Management Leadership - Incentivizing Behaviors
Service Management Leadership - Changes Are Coming
Service Management Leadership - Guest Host Luigi Ferri Talking About RTO
Service Management Leadership - 7 Sins of Digital Transformation, Part 4
Service Management Leadership - 7 Sins of Digital Transformation, Part 3
Service Management Leadership - 7 Sins of Digital Transformation, Part 2
Service Management Leadership - 7 Sins of Digital Transformation, Part 1
Service Management Leadership - Guest Host Luigi Ferri Talking About RPO
Service Management Leadership - Saying Yes To The Right Things
Service Management Leadership - Automation
Service Management Leadership - ITIL4
Service Management Leadership - Are Certifications Enough?
Service Management Leadership - Guest Host Luigi Ferri Talking About MVP & ITSM
Service Management Leadership - Atrophy
Service Management Leadership - Driving Down the Highway
Service Management Leadership - Unlocking Value
Service Management Leadership - Experience Expectations
Service Management Leadership - Guest Host Luigi Ferri Talking About Incident Management
Service Management Leadership - Seeing The Unseen
Service Management Leadership - Life Jacket
Service Management Leadership - Data
Service Management Leadership - Strategy
Service Management Leadership - Guest Host Luigi Ferri Talking About The Service Catalogue
Service Management Leadership - Thinking Digitally
Service Management Leadership - Experience Is More Than Just A Number
Service Management Leadership - The Importance of Processes
Service Management Leadership - Questioning The Nature Of Transformation
Service Management Leadership - Guest Host Luigi Ferri Talking About Problem Management
Service Management Leadership - Speed To Delivery Equals Value
Service Management Leadership - Helping Stakeholders Get The Cheese
Service Management Leadership - One Angle Of Digital Transformation
Service Management Leadership - Guest Host Luigi Ferri Talking About Change Management
Service Management Leadership - Alignment
Service Management Leadership - Digital Strategy Viability
Service Management Leadership - The Role of Internal Expertise When Moving to ITIL4
Service Management Leadership - Moving to ITIL4
Service Management Leadership - Frameworks
Service Management Leadership - The Concept of Value
Service Management Leadership - Automation
Service Management Leadership - Why We Need Great Service Management
Service Management Leadership - Assumptions
Service Management Leadership - Maturity Assessment
Service Management Leadership - You Get What You Incentivize
Service Management Leadership - Digital Friction
Service Management Leadership - Leadership
Service Management Leadership - Taking a Modular Perspective
Service Management Leadership - Automating Better
Service Management Leadership - Becoming a Hunter
Service Management Leadership - Better Reporting
Service Management Leadership - Licensing
Service Management Leadership - 2 Things Every Transformation Needs
Service Management Leadership - IT Service Delivery
Service Management Leadership - Guest Host Luigi Ferri Talking About The IT Certification Debate
Service Management Leadership - Chasing Maturity
Service Management Leadership - Atrophy
Service Management Leadership - SLAs
Service Management Leadership - Transformation
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Management
Service Management Leadership - We Require Deeper Knowledge For The Future
Service Management Leadership - Enterprise Service Management
Service Management Leadership - How To Get Started Moving To ITIL4
Service Management Leadership - Uniqueness
Service Management Leadership - Guest Host Luigi Ferri Talking About Definitions
Service Management Leadership - Experience
Service Management Leadership - XLAs
Service Management Leadership - ITIL and ITSM Platforms
Service Management Leadership - App or Tools Rationalization
Service Management Leadership - Guest Host Luigi Ferri Talking About Portfolio Management
Service Management Leadership - ITIL4
Service Management Leadership - Top Performers
Service Management Leadership - Quick Diagnoses
Service Management Leadership - Total Cost of Ownership
Service Management Leadership - Every Organization is The Same, Yet Unique
Service Management Leadership - CMDB Accuracy
Service Management Leadership - There Is No Blueprint
Service Management Leadership - The Need For Speed
Service Management Leadership - Guest Host Luigi Ferri Talking About Deployment Management
Service Management Leadership - Navigating Turbulence
Service Management Leadership - Understanding Our Stakeholders
Service Management Leadership - Think About How To Measure Better
Service Management Leadership - Ice Cubes In Water
Service Management Leadership - Guest Host Luigi Ferri Talking About ITIL Business Analysis
Service Management Leadership - Something I Learned This Week
Service Management Leadership - Problem Management
Service Management Leadership - A PSA About The Service Desk
Service Management Leadership - Moving to ITIL4
Service Management Leadership - Guest Host Luigi Ferri Talking About ITIL & FinOps
Service Management Leadership - Having A Retread Service Management Program
Service Management Leadership - The Future of Enterprise Service Management
Service Management Leadership - Sustainability
Service Management Leadership - Incident Management
Service Management Leadership - Guest Host Luigi Ferri Talking About ITSM & IT Security
Jeff Jensen joins Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - The Future of Change Management
Service Management Leadership - Vendor Management
Service Management Leadership - Data Quality
Service Management Leadership - Guest Host Luigi Ferri Talking About Change Management
Jeff Jensen joins Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Improving Our Lifecycle Management
Service Management Leadership - Leveraging Your ITSM Tool For Change Management
Service Management Leadership - Hardware Asset Management
Service Management Leadership - It's The Small Things That Determine ITSM Success
Service Management Leadership - Guest Host Luigi Ferri Talking About The Role of Service Design
Service Management Leadership - You Must Be Willing To Act
Service Management Leadership - Having A Focus On Improvement
Service Management Leadership - Automation
Service Management Leadership - Improving Outcomes Means Improving The Process
Service Management Leadership - Guest Host Luigi Ferri Talking CMDB
Service Management Leadership - Losing Weight and Technical Debt
Service Management Leadership - ITSM Platforms and Toolsets
Service Management Leadership - The Future Of Change Management
Service Management Leadership - Automation
Service Management Leadership - Guest Host Luigi Ferri Talking ITIL
Service Management Leadership - Organizational Change Management (OCM)
Service Management Leadership - Alignment During Transformation
Service Management Leadership - Purpose-Driven Asset Management
Service Management Leadership - Optimization
Service Management Leadership - Leading and Lagging Indicators
Service Management Leadership - Solving the Business Problem
Service Management Leadership - Bringing Stakeholders Along
Service Management Leadership - Service Design and the Warranty Processes
Service Management Leadership - Thank you!
Service Management Leadership - Change Management
Service Management Leadership - Improve Before You Outsource
Service Management Leadership - Experience Management
Service Management Leadership - Incident Commuications
Service Management Leadership - The Right Way
Service Management Leadership - Having A Service Provider Mindset
Service Management Leadership - Knowledge
Service Management Leadership - Expertise Is Underrated
Service Management Leadership - Unhappy Stakeholders
Service Management Leadership - Harnessing Capabilities
Service Management Leadership - Noise
Service Management Leadership - Doing Metrics Better
Service Management Leadership - Monday-Morning Quarterback
Service Management Leadership - Frameworks
Service Management Leadership - Be a Flashlight
Service Management Leadership - The Expansion of Asset Management
Service Management Leadership - Why Asset Management is Important
Service Management Leadership - Opportunity Cost
Service Management Leadership - The First Step to Improvement
Service Management Leadership - Blind Change How We Look At Metrics
Service Management Leadership - Metrics
Service Management Leadership - Operating Model
Service Management Leadership - Baselines
Service Management Leadership - Hopeful About The Future
Service Management Leadership - Undoing The Damage
Service Management Leadership - Blind Spots
Service Management Leadership - Purpose
Service Management Leadership -Time To Adjust Our Sails
Service Management Leadership - Complexity
Service Management Leadership - Data
Service Management Leadership - It Is Never Too Late To Turn Around
Service Management Leadership - Cars Are Not Meant To Stay In The Garage
David Cannon joins Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Change Management is Evolving
Service Management Leadership - The Goalposts Are Moving
Service Management Leadership - Improving the SMO
David Cannon joins Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Taking A New Look At Vendor Metrics
Service Management Leadership - Looking In The Wrong Places To Save Money
Service Management Leadership - We Should Learn From The Engineers
Service Management Leadership - Change Management In Our Personal Lives
Service Management Leadership - Table stakes
Service Management Leadership - Making it easier for operations
Service Management Leadership - The Closer You Are
Service Management Leadership - Lifecycle Management
Service Management Leadership - There is No One Right Way
Service Management Leadership - Transformations
Service Management Leadership - Asset Management Complexity
Adam Griffith joins Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Dealing With Uncertainty
Service Management Leadership - Trends
Service Management Leadership - Process and Product Coming Together
Service Management Leadership - Guest Podcast with Shane Matthew and Scott Baldwin
Hank Marquis joins Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Process Fundamentals
Service Management Leadership - Leadership Priorities
Service Management Leadership - Agile OCM
Hank Marquis joins Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Focus on Improvement
Service Management Leadership - Service Relationships
Service Management Leadership - Problem Management
Adam Griffith joins Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Improving Decision-Making
Service Management Leadership - Improvement and Alignment
Service Management Leadership - Improving Change Management/Enablement
Adam Griffith joins Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - "Never Let a Crisis go to Waste"
Service Management Leadership - Improving Digital Transformation
Service Management Leadership - Lack of True Partnership
Exit
David Ratcliffe joins Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Vendor Management Tips and Red Flags
Service Management Leadership - Stakeholder Management
Intro Updated
Service Management Leadership - Doing Problem Management Better
David Barrow Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Vendor Management Tips
Service Management Leadership - The Cost of Rework
Service Management Leadership - Staffing Solutions
Adam Griffith and David Billouz join Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Incorporating ITIL4
Service Management Leadership - IT Finance
Service Management Leadership - Leading Through Transformation
Alex Fullick joins Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Transformation Adoption
Service Management Leadership - Outages
Service Management Leadership - What Entails A Successful Service Management Program
Alex Fullick joins Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - There Is No One Right Way
Service Management Leadership - Being Agile
Service Management Leadership - Why Experience Matters
Waseem Ahmed joins Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - The Hidden Factory
Service Management Leadership -How To Fix the Issues That Plagued Southwest Airlines
Service Management Leadership - Play The Ball The Direction You Are Facing
David Ratcliffe joins Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Making Lemonade
Service Management Leadership - Outsourcing Tip
Service Management Leadership - Experience
Roman Jouravlev and David Cannon join Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Start Where You Are
Service Management Leadership - Digitization
Service Management Leadership - Comparing Transformation to the World Cup
Roman Jouravlev and David Cannon join Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Staffing Plans
Service Management Leadership - Change Management
Service Management Leadership - Going to the Doctor
Roman Jouravlev and David Cannon join Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - The Changing of the Times
Service Management Leadership - Hitting a Moving Target
Service Management Leadership - Take Care of the Take-off and Landing
Roman Jouravlev and David Cannon join Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Problem Management
Service Management Leadership - CMDB Scope
Service Management Leadership - The Future Of IT
Service Management Leadership - 5 Trends For 2023 (From Forbes)
Morning Tea with Jeffrey - Optimize & Automate
Service Management Leadership - Standard Changes
Service Management Leadership - Service Delivery
Service Management Leadership - Doing Change Management Better
Morning Tea with Jeffrey - Does ITIL Really Say That?
Service Management Leadership - Emergency Changes
Service Management Leadership - The Complexity of software Asset Management (SAM)
Service Management Leadership - Evaluating Our use Of The CAB
Morning Tea with Jeffrey - Leveraging Your ITSM Tool
Service Management Leadership - Improvement Via Automation and Process
Service Management Leadership - Product Management + ITSM
Service Management Leadership - Gratitude
Morning Tea with Jeffrey - Emergency Changes
Service Management Leadership - Incident Management
Service Management Leadership - Incorporating New Technologies
Charles Betz Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - The Purpose Of Asset Management
Service Management Leadership - ITAM Practice Success Factors
Service Management Leadership - Structure of Process Documentation
Service Management Leadership - ITIL4 + DevOps by Guest Host Jonathan Wafford
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Emerging Technologies
Service Management Leadership - How To Implement, Improve, or Decommission
Service Management Leadership - ITSM Tool As A Product
Service Management Leadership - Empathy by Guest Host Jonathan Wafford
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Leadership Failures
Service Management Leadership - Emergency Changes
Service Management Leadership - Improving the Process, Not the Final Score
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Forrester's State of IT Service Management - Conclusions
Service Management Leadership - Discussing Forrester's State of IT Service Management 2022, Incident Management
Service Management Leadership - Discussing Forrester's State of IT Service Management 2022, CMDB
Service Management Leadership - Mindsets by Guest Host Jonathan Wafford
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Change Management is Difficult
Service Management Leadership - Asset Management and CMDB Scope
Service Management Leadership - We Measure With Obsolete Metrics
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - The Conductor
Service Management Leadership - Asset Management Audit & Verification
Service Management Leadership - Change Management Unhappiness
Jonathan Wafford Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Leading Through Change
Service Management Leadership - Getting The Most From Vendors
Service Management Leadership - Sustainability
David Barrow Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Handling Complexity
Service Management Leadership - Transformation
Service Management Leadership - Establish Governance
Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Morning Tea with Jeffrey - Improving Your CMDB/AMDB
Service Management Leadership - Improving Configuration Asset Management
Service Management Leadership - Improving Incident Management
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - The Delicate Balance of CMDB Leadership
Service Management Leadership - Improving Configuration and Asset Management
Service Management Leadership - Repetition in Communication
Adam Griffith and Mark Blanke join Service Management Leadership Podcast With Jeffrey Tefertiller
Morning Tea with Jeffrey - Role of Culture in Transformation
Service Management Leadership - How To Lead Through Transformation
Service Management Leadership - Leading Through Transformation
Adam Griffith and Mark Blanke join Service Management Leadership Podcast With Jeffrey Tefertiller
Morning Tea with Jeffrey - Capabilities and Resources
Service Management Leadership - A Negative Trend Regarding Consultancies
Service Management Leadership - Measuring
Adam Griffith and Mark Blanke join Service Management Leadership Podcast With Jeffrey Tefertiller
Morning Tea with Jeffrey - Disconnect Between Stakeholders
Service Management Leadership - Service Availability
Service Management Leadership - Amplifying Voices + the CMDB
Barclay Rae joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast (Republished)
Morning Tea with Jeffrey - The Intertwining of Asset Management
Service Management Leadership - We're Entering A New Era For Service Management
Service Management Leadership - Do You Know Any Bad Drivers?
Harinder Bansal joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - A Contrarian Thought
Service Management Leadership - Technical Debt
Service Management Leadership - Valuing The Right Things
Service Management Leadership - IT Asset Disposal
Morning Tea with Jeffrey - Quantifying Resources
Service Management Leadership - Talking in the form of services
Service Management Leadership - Improving Vendor Performance
Alex Fullick joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Integrations
Service Management Leadership - The More We Rely On Technology, The More Personnel Will Determine Success
Service Management Leadership - The Need To Adapt ITIL To Your Organization
Ken Wendle joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Stakeholder Management
Service Management Leadership - 4 Aspects of a CMDB
Service Management Leadership - Automated Interactions
Kaimar Karu joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Problem Management
Service Management Leadership - SLAs
Service Management Leadership - Automation
Roman Jouravlev & Adam Griffith join Jeffrey Tefertiller as the next guests on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Feedback
Service Management Leadership - Services
Service Management Leadership - Defending Our Existence
Exit- July 2022
Barclay Rae joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Intro- July 2022
Morning Tea with Jeffrey - We Need To Correct Service Level Management
Service Management Leadership - The Power Of Great Knowledge
Service Management Leadership - People Aspects
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - The Cost of Granularity
Service Management Leadership - Priorities
Service Management Leadership - Great Service Management Yields A Corporate Competitive Advantage
Service Management Leadership - Perspective
Morning Tea with Jeffrey - Sorry State of Knowledge Transfer
Service Management Leadership - The CMDB and Data
Service Management Leadership - Change Management is Hard
Roman Jouravlev & Antonina Klentsova join Jeffrey Tefertiller as the next guests on the Service Management Leadership Podcast, Part 2
Morning Tea with Jeffrey - Leadership Support
Service Management Leadership - The Relationship between The CMDB and Change Management
Service Management Leadership - 3 Rules For ITSM/ITAM Tool Implementation
Roman Jouravlev & Antonina Klentsova join Jeffrey Tefertiller as the next guests on the Service Management Leadership Podcast, Part 1
Morning Tea with Jeffrey - Three-Step Improvement Method
Service Management Leadership - Three Vital Capabilities For Quality Change Management
Service Management Leadership - Improving Self-Service
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Rising Expectations of Self-Service
Service Management Leadership - Making Data-Based Decisions
Service Management Leadership - Trusting The Data
David Billouz joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Using A Scale
Service Management Leadership - Recent Research
Service Management Leadership - Looking In the Mirror
David Billouz joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Why We Care About The CMDB
Service Management Leadership - If A Picture is Worth 1,000 Words, How Many Words Equal A Dashboard?
Service Management Leadership - Age Does Not Mean Growth Or Maturity
Service Management Leadership - Expertise is Priceless
Morning Tea with Jeffrey - We Must Do Better
Service Management Leadership - Progress is Not Linear
Service Management Leadership - Clothes That Fit
Third Annual Global ITAM Summit - David Foxen
Morning Tea with Jeffrey - Changing The Paradigm Of Transformation
Service Management Leadership - How To Find Success
Service Management Leadership - Addressing Complexity
Service Management Leadership - Software Asset Management Overview
Third Annual Global ITAM Summit - Koen Dingjan
Morning Tea with Jeffrey - Building A Culture For Improvement
Service Management Leadership - Focus on Value - Another Aspect of Value
Service Management Leadership - Success Relies On People
Third Annual Global ITAM Summit - Alexander Golev
Morning Tea with Jeffrey - Interdependencies
Service Management Leadership - The Success of The CMDB
Service Management Leadership - Becoming a better potter
Third Annual Global ITAM Summit - Craig Guarente
Morning Tea with Jeffrey Movies, Not Photos
Service Management Leadership - Organizational Uniqueness
Service Management Leadership - Bloated Governance
Third Annual Global ITAM Summit - Pamela Fulmer
Morning Tea with Jeffrey - Focus on Value
Service Management Leadership - Hitting a Moving Target
Service Management Leadership - Finite Resources
Third Annual Global ITAM Summit - Rory Canavan
Morning Tea with Jeffrey - To Max Out Speed
Service Management Leadership - Wisdom and Maturity
Service Management Leadership - Experience
Third Annual Global ITAM Summit - Panel Discussion - Part 2
Morning Tea with Jeffrey - Merging of Frameworks
Service Management Leadership - Updating Plans
Service Management Leadership - Take Care of the Take-off and Landing
Third Annual Global ITAM Summit - Panel Discussion - Part 1
Morning Tea with Jeffrey - ITIL4
Service Management Leadership - The Future of Service Management and Asset Management
Service Management Leadership - The Risk & Cost of Doing ITAM Poorly
Roman Jouravlev joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Sustainability
Service Management Leadership - The Impending Opportunities
Service Management Leadership - The Missing Ingredient
Waseem Ahmed joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Outcomes Versus Outputs
Service Management Leadership - The Impending Disruption
Service Management Leadership - Incremental Progress
Steve Hayman joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - A Fable Retold
Service Management Leadership - Disruption
Service Management Leadership - Improving Experience
Rob Akershoek joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - The Moving Target
Service Management Leadership - Unspoken Aspect of Innovation
Service Management Leadership - What do we value?
Steven Ollek joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Our Customers Deserve Better Self-Service
Service Management Leadership - An Industry Problem
Service Management Leadership - The Implied Contract
Akshay Anand joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast (part 2)
Morning Tea with Jeffrey - Improvement and Co-Creation
Service Management Leadership - ITSM + ITAM toolsets
Service Management Leadership - CMDB Success
Akshay Anand joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Baseline versus Benchmark
Service Management Leadership - Poor Knowledge Management costs more than poor Change Management
Service Management Leadership - Firefighting
Rory Canavan joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Morning Tea with Jeffrey - Improving
Service Management Leadership - ITIL4 Guiding Principle - Optimize and Automate
Service Management Leadership - Investing in the CMDB
Service Management Leadership - ITIL4 Guiding Principle - Keep It simple and Practical
Service Management Leadership - Doing Service Management (or Asset Management) Well
Service Management Leadership - ITIL4 Guiding Principle - Think and Work Holistically
Service Management Leadership - ITIL4 Guiding Principle - Collaborate and Promote Visibly
Service Management Leadership - ITIL4 Guiding Principle - Progress Iteratively with Feedback
Service Management Leadership - ITIL4 Guiding Principle - Start Where you Are
Mark Katsouros joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Service Management Leadership - ITIL4 Guiding Principle - Focus on Value
Morning Tea with Jeffrey - Importance of the CMDB
Service Management Leadership - ITIL4 Guiding Principle - Intro
Service Management Leadership - The Use of Chatbots
Service Management Leadership - Continual Improvement in ITIL4
Service Management Leadership - Documenting Defects
Service Management Leadership - ITIL4 Value Stream Mapping
Service Management Leadership - Thinking of the ITIL4 Service Value System as a Subway System
Service Management Leadership - ITIL4 Service Value System and Service Value Chain
Service Management Leadership - Governance in ITIL4
Service Management Leadership - Difference Between a Demand and an Opportunity
Morning Tea with Jeffrey - Outside-In Thinking
Service Management Leadership - ITIL4 Types of Intake
Service Management Leadership - ITIL as a framework
Service Management Leadership - Service Value System From a Process perspective
Service Management Leadership - Measuring
Service Management Leadership - Service Value System Components
Service Management Leadership - ITIL4 Service Value System Introduction
Service Management Leadership - More on ITIL4 Practices
Service Management Leadership - ITIL4 Practices
Service Management Leadership - Four Dimensions of Service Management
Morning Tea with Jeffrey - Putting the "Enterprise" into Enterprise Service Management
Service Management Leadership - High Velocity Needs Guardrails
Service Management Leadership - Reporting
Service Management Leadership - ITIL4 Accelerating Transformation
Service Management Leadership - If it happened to them, it will happen to you
Service Management Leadership - Importance of ITIL4
Service Management Leadership - The Less Prescriptive Nature of ITIL4
Service Management Leadership - Moving to ITIL4
Service Management Leadership - Why Service Management Initiatives Fall Short
Mitch Pautz joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Service Management Leadership - ITIL4 - How We Got Here
Morning Tea with Jeffrey - Assessments
Service Management Leadership - Comparing ITIL to Pottery Factories
Service Management Leadership - Measuring Outcomes
Service Management Leadership - ITIL4 Critical Success Factors
Service Management Leadership - Relationship Between Experience Management and Service Management
Service Management Leadership - ITIL is just a framework
Service Management Leadership - ITIL4: The New Frontier
Service Management Leadership - Customer Expectations
Service Management Leadership - Experience Management's Influence On Purchasing Decisions
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
Service Management Leadership - Elements of Great Experience
Morning Tea with Jeffrey - IT Asset Management Use Case
Service Management Leadership - Good customer experience leaves consumers feeling heard, seen and appreciated
Service Management Leadership - What is an Enterprise CMDB?
Service Management Leadership - Technology Impacts on Experience Management
Service Management Leadership - Identifying Blindspots
Service Management Leadership - 6 Takeaways of Experience Management
Service Management Leadership - ITIL4 Guiding Principles Intro
Service Management Leadership - Experience Management is Here To Stay
Service Management Leadership - It is not the tool's fault
Service Management Leadership - Three Reasons Why You Should Develop Run Books
Allen Dixon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Two ways consumers of IT services directly interact with IT
Service Management Leadership - Maturing Change Management/Enablement
Service Management Leadership - CMDB Governance
Service Management Leadership - Removing Bureaucracy From Change Management
Service Management Leadership - Putting Lipstick on a Pig
Service Management Leadership - The tools are not the problem
Service Management Leadership - Avoiding Collisions
Service Management Leadership - Everything Should Be Focused On Solving Business Problems
Service Management Leadership - Measuring ITSM Maturity
Service Management Leadership - Thanksgiving
Service Management Leadership - Service Management Research
Morning Tea with Jeffrey - Leadership
Service Management Leadership - Experience is cumulative
Service Management Leadership - Service Management Office
Service Management Leadership - XMO
Service Management Leadership - The Relationship Between Change and CMDB
Service Management Leadership - Understanding XLAs
Service Management Leadership - Measuring the Right Things
Service Management Leadership - 2 Experience Management Considerations
Service Management Leadership - Why Experience Matters
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Misconceptions of Experience Management
Morning Tea with Jeffrey - Most Organizations Do Not Do Knowledge Management Well. Why Not?
Service Management Leadership - SLAs vs XLAs
Service Management Leadership - Why a Viable Service Catalog Matters
Service Management Leadership - Experience Matters
Service Management Leadership - Why we need a Service Catalog
Service Management Leadership - Assessing Maturity
Service Management Leadership - Do you think your current metrics and SLAs capture how well IT services are delivered?
Service Management Leadership - Measuring Service Performance Better
Service Management Leadership - Engaging with stakeholders
David Cannon joins Jeffrey Tefertiller on the Service Management Leadership Podcast (special episode)
Service Management Leadership - Expect Resistance When Striving For Excellence
Morning Tea with Jeffrey - We are all in this together ...
Service Management Leadership - Doing Change Management Better
Service Management Leadership - Why we keep metrics
Service Management Leadership - 2 Ways to improve service delivery
Service Management Leadership - Why Metrics Miss The Mark
Service Management Leadership - Measurement
Service Management Leadership - How can we incorporate the new technology into the self-service?
Service Management Leadership - Next steps with Asset Register and CMDB
Service Management Leadership - How to start doing things right in ITSM & ITAM
Akshay Anand joins Jeffrey Tefertiller on the Service Management Leadership Podcast
Service Management Leadership - How can you prepare for software renewals and audits if you do not know the estate?
Morning Tea with Jeffrey - Times Are Changing
Service Management Leadership - Imagine planning hardware refresh cycles for unknown assets
Service Management Leadership - How to Measure Better
Service Management Leadership - How do you handle incidents or changes to technology not in the CMDB?
Service Management Leadership - CMDB Accuracy
Service Management Leadership - Including all Assets and CIs
Special Episode as Waseem Ahmed, Jeevan Lobo, & Kenny Hosey join Jeffrey Tefertiller on the Service Management Leadership Podcast to Help Celebrate a Milestone
Morning Tea with Jeffrey - Simplify!