All Episodes

Is Engagement a Vanity Metric?

Managing the Self-Serve Customer Lifecycle

The Hidden Advantage of Self-Serve

Do "Aha Moments" Really Work?

Managing Churn For Self-Serve SaaS

Self-Serve Tactics You Can Use Right Now

Self-Serve SaaS: Challenge Or Opportunity?

Our User Value Research Process

The Company Timeline vs. The User Timeline

Getting Practical with Segmenting by Intent

An Intro to Beneficial Outcomes (Pillar 3)

An Intro to Performance Valuation (Pillar 2)

An Intro to Path Design (Pillar 1)

The 3 Pillars of Healthy Growth

"What is Value Paths, and why should I care?"