All Episodes

Ep 21⎜The Formula for Technician Buy-In and Customer Communication - Feat. Peter Solber

Ep 20⎜Aligning Service Leadership with Ownership - Feat. Jim Phillips

Ep 19⎜Why Dealers Are Finally Rethinking the DMS - Feat. Kim Carroll & Scott Kaskocsak

Ep 18⎜What Dealers are Getting Wrong About Data - Feat. Mark Begley

Ep 17⎜From Idea to Reality: This Is Our Story

Ep 16⎜Marketing That Moves Metal: What Dealers Are Missing - Feat. Zabrina Ziemba

Ep 15⎜The Power of Going All In on Process Change - Feat. Mike Weidenburner

Ep 14⎜Winning in a Competitive Market: ELR & Retention - Feat. Rusty Mayfield

Ep 13⎜Top 10 Customer Complaints in Fixed Ops – What Changed in 2025?

Special Rewind: The Episode That Started It All – Top 10 Fixed Ops Complaints

Ep 12⎜Chaos to Control in Fixed Ops Leadership - Feat. Kyle Newsom

Ep 11⎜AI in Fixed Ops - Hype, Help, or Headache?

Ep 10⎜Addressing The Gap Between Parts & Service - Feat. Kaylee Felio

Ep 9⎜Time To Cash In On Your Fixed Ops Goldmine! - Feat. Connie Gundrum

Ep 8⎜Let's Turn Fixed Ops Data Into Dollars $$$ - Feat. Jamie Haberle

Ep 7⎜Is Your Dealership Losing Money on Payments?

Ep 6⎜Turn Your Tablets Into Profit Machines

Ep 5⎜Why the Big Push for Digital MPIs from an OEM Perspective - Feat. Kenny Warren

Ep 4⎜How to Build a High-Performance Service Team - Feat. Geno Walsh

Ep 3 ⎜Mastering Appointment Scheduling - Feat. Scott Loveless

Ep 2 ⎜The Dark Side of Upselling

Ep 1 ⎜Top 10 Customer Complaints (2024) - Dealership Edition