LATE CHECKOUT - A podcast series by LANDED

Join Anita Lane, Regional Director of Operations at Hotel Equities, as she explores her journey through the hotel industry, from her early days in accounting to leading operations across multiple states. In this podcast, Anita delves into the significance of building accountable leaders within the hospitality sector, her approach to mentoring general managers, and the evolving landscape of hotel management post-COVID. She shares her philosophy of servant leadership and the importance of aligning personal values with professional responsibilities to foster growth and resilience in the ever-changing hospitality industry.

Join Angela Genaro Ruilova, Vice President of Talent and Development at Compass Group N.A., as she shares the strategic insights behind their ambitious talent expansion plan. Angela discusses the new 'Fuel Our Future' strategy aimed at increasing their workforce from 300,000 to 450,000 employees over the next five years, emphasizing the importance of maintaining company culture amid rapid growth. She outlines the challenges of ensuring cultural integrity while scaling and highlights the significance of leadership in fostering a growth mindset and navigating complexity within the organization. This episode offers a deep dive into how Compass Group manages to stay people-focused in the face of dynamic industry changes and extensive organizational scaling.

As the hospitality sector enters its critical planning phase, Michael Mancke, a General Manager from Plantation Resort, Crystal River, delves into the complexities of managing in a unique Floridian environment. Traditional strategies in hospitality, often fall short in addressing the nuanced demands of a nature-focused resort. In this enlightening session, Michael discusses innovative approaches to staffing, training, and retention in a market where 80% of employees are new to the industry. This talk will introduce a fresh perspective, encompassing strategy, vision, employee engagement, and community connection. Attendees will gain invaluable insights for crafting a more strategic, adaptive, and well-defined approach to hospitality management, particularly in less urbanized, nature-centric locations. Join us to navigate the evolving landscape of the hospitality industry with a seasoned professional’s guidance.

Kenny Hom delves into his extensive experience in the restaurant industry, highlighting the critical role of diverse team dynamics and the significance of a strong employee foundation in enhancing guest experiences. This episode uncovers the strategic approach to menu simplification and its dual benefit of easing staff training while meeting guest preferences. Kenny discusses the shift towards a more profound, intentional employee engagement strategy, post-COVID, aimed at nurturing a culture that values individual contributions and fosters a sense of belonging. Learn about leveraging technology and data analytics to refine service delivery and boost guest frequency, illustrating the evolving landscape of hospitality towards a more inclusive and guest-centric model.

Dive into a compelling conversation with Angela Rovano, Director of Operations at Healthcare Services Group, Inc., as she outlines the essential role of food services in healthcare settings. Rovano shares her transition from restaurant management to overseeing food service operations across numerous healthcare facilities, emphasizing the operational challenges and solutions unique to this sector. With a focus on ensuring resident satisfaction and maintaining high standards of nutrition and service, she highlights the importance of building a dedicated team, from cooks to dietary aides, and the comprehensive training and growth opportunities her company offers. This episode offers an insightful look into how meticulous attention to food service operations can significantly impact the well-being of residents in nursing homes and assisted living communities, underlining Rovano's commitment to excellence and compassion in healthcare.

Kalie Brackin, the dynamic Regional Vice President of Operations for Panera Bread, is steering the brand's ambitious expansion in Utah. With the opening of the first full-service location in Utah and several more in development, Brackin draws on a rich history of nurturing talent, a skill honed during her tenure with a Jimmy John's franchise. This podcast delves into her approach to identifying and fostering the 'it factor' in potential leaders, emphasizing the importance of genuine engagement and investment in every team member. Brackin's story is a testament to the power of developing people from the ground up, ensuring that Panera Bread not only grows in numbers but thrives through the strength of its team. Listen in as we explore the shifts in the restaurant industry post-COVID, the evolving role of general managers, and Panera Bread's commitment to listening to its customers, ensuring their feedback directly influences the future menu and service enhancements.

Join us as Farrah Scott, the CEO of Trapper's Sushi, shares her inspiring journey from starting as a server to ascending to the CEO role within 11.5 years. Her story highlights the transformative power of hard work, dedication, and seizing opportunities within the hospitality industry. Farrah discusses the significance of internal talent development, emphasizing Trapper's Sushi's commitment to nurturing leaders through their innovative Wingfield program. This initiative has successfully promoted over 30 employees from hourly positions to management roles, demonstrating the company's investment in employee growth and engagement. Through her leadership, Farrah champions the idea that hospitality careers offer profound opportunities for personal and professional development, challenging the perception of industry limitations and showcasing the potential for remarkable career trajectories.

In this engaging discussion, Joe Madera, Regional Director of Hotel Operations at PEG Hospitality, delves into the evolution of the hospitality industry, underscoring the significance of adaptability, analytical prowess, and effective people management for General Managers. He explores the challenges and strategies around employee recruitment and retention, especially in the context of a post-COVID world, where the industry has seen a shift in workforce dynamics and guest expectations. Joe highlights the resilience of hospitality workers and the critical balance between taking care of employees and ensuring guest satisfaction. He also offers insights into the financial implications of turnover and the importance of creating a supportive work environment. This episode provides a comprehensive look at the operational and managerial shifts in hospitality, offering valuable lessons and advice for professionals navigating this ever-changing landscape.

Dive into a compelling episode with Dave Gabelli, Director of Operations at J&A Foods, as he shares his experiences and strategies for managing a diverse portfolio of restaurant concepts. From tackling the intricacies of supply chain disruptions to the art of crafting a more efficient and guest-friendly menu, Dave's insights illuminate the challenges and triumphs of the restaurant industry. He also delves into the critical aspects of staffing, highlighting how to attract and retain the right talent in a competitive landscape. Leadership development is another key theme, as Dave discusses the importance of building a strong team capable of sustaining growth and adapting to change. This episode is a must-listen for anyone interested in the behind-the-scenes workings of successful restaurant operations, offering valuable lessons on resilience, innovation, and the power of people in driving business success. Join us to uncover strategies that could redefine your approach to the hospitality sector.

Join us as Gary Gobin, COO of hiHotels, delves into the philosophy and operations behind a unique hospitality model that champions the independence of small hotel owners. hiHotels, standing distinct from traditional franchising giants, offers an innovative approach by focusing on conversions, sensible standards, and strong support without imposing heavy mandates. This episode uncovers how hiHotels facilitates hotel owners in upgrading their properties through strategic investments and partnerships while retaining their unique identity and control. Learn about the impact of their member-centric programs, including a revolutionary self-service portal and an Advisory Council, designed to foster growth, enhance service quality, and bolster the success of their franchisees in a competitive marketplace.

Dive into a compelling conversation where Gerard Brown, President of Hotel Management and Consulting, unveils the transformative power of data in steering extended stay hotels towards operational excellence. With a unique journey from pastoral work to actuarial science, and finally into the heart of hospitality, Brown shares how his eclectic background equips him to harness data for insightful decision-making. Discover the importance of understanding customer behavior, optimizing hotel health through analytics, and fostering a culture where team collaboration propels success. This episode is a must-listen for anyone looking to elevate their hospitality business by marrying data with a deep understanding of human connection.

Leonard Hoops, President & CEO of Visit Indy, shares his extensive experience and the evolving role of Destination Management Organizations (DMOs) in promoting tourism and economic development. This episode delves into the challenges of workforce development, the importance of adapting to change, and the strategies employed by Visit Indy to enhance Indianapolis's appeal as a tourism and convention destination. Hoops highlights the city's unique offerings, from its sports legacy and urban planning successes to the renowned "Hoosier hospitality," demonstrating how these elements contribute to sustaining long-term success in the tourism industry. Through the lens of Visit Indy's innovative approaches, including the pivotal three Ps (Productive, Positive, Progressive) culture model, listeners gain valuable insights into the dynamic world of destination management and tourism promotion.

In an insightful discussion with Jonathan Bogatay, President of Maine Course Hospitality, we delve into the core challenges and opportunities within the hospitality industry. Jonathan shares valuable lessons on navigating economic uncertainties, the crucial role of culture in driving organizational success, and strategies for addressing the labor market's evolution post-COVID. He highlights the significance of positively impacting lives through service and support, emphasizing how Main Course Hospitality leverages its core values of fun, family, respect, and integrity to foster a nurturing environment for both guests and employees. This episode offers a deep dive into the importance of adaptability, the guest experience, and maintaining integrity in decision-making processes. Join us to gain a deeper understanding of what it takes to lead and innovate in the fast-paced world of hospitality, through the lens of an industry veteran's expansive career.

In this enlightening episode, Dana Canalichio, the Director of Operations at FCM Hospitality, shares her journey in the hospitality industry, where she's played a pivotal role for over 15 years. Operating across 15 unique bars and restaurants under the umbrella of FCM Hospitality in Philadelphia, Dana discusses the challenges and triumphs of managing a diverse portfolio in a post-pandemic world. From staff retention strategies and cultivating a positive work culture to adapting to the evolving expectations of both employees and guests, Dana offers a candid look into the realities of today's hospitality sector. Her experience sheds light on the importance of flexibility, understanding generational differences in the workforce, and the unchanging need for genuine customer service. This episode is a must-listen for anyone interested in the behind-the-scenes dynamics of running successful hospitality ventures in an ever-changing landscape.

Jared Doob, the VP of Operations at Good Food Guys, which manages the innovative fast-casual restaurants MIXT and Split, shares the transformative journey these brands have embarked on, particularly through the challenges of the COVID-19 pandemic. In this episode, Jared discusses the evolution of the restaurant industry, the pivotal shift towards prioritizing internal talent development, and the strategic approach to expansion. He highlights how the pandemic necessitated a reevaluation of operational strategies, leading to an increased focus on cultivating leadership from within and enhancing the in-store customer experience. With a keen eye on the future, Jared outlines the importance of adaptable infrastructure and the role of digital integration in catering to changing consumer behaviors. Listen to uncover how MIXT and Split are setting new standards for growth, customer satisfaction, and employee engagement in the fast-casual dining sector.

Park Dunn-Morrison, VP of Business Development at Fine Dining Restaurant Group, shares his journey from a ski season stay to becoming a culinary innovator in Jackson Hole. Starting as a busser, he rose through the ranks, eventually leading projects like Bovine & Swine Meats and Cream & Sugar Ice Cream. Park discusses the transition from restaurant management to creating and scaling unique food brands, emphasizing quality, sustainability, and the importance of storytelling in a competitive market. Discover the strategic moves behind regional expansion, the role of collaborations, and the challenges faced in distribution and maintaining a brand's integrity and passion.

Dive into the fascinating story of how Dillas Quesadillas transcended its origins from a college concept to a thriving QSR Plus chain, emphasizing the balance between rapid expansion and maintaining high-quality standards. This episode offers a rare glimpse into the entrepreneurial journey of Kyle Gordon, CEO and founder, detailing the innovative strategies, operational challenges, and the critical role of community in scaling a restaurant business. Discover the thought process behind menu creativity, the significance of adapting to market trends, and the future of restaurant technology from a leader who's navigated the highs and lows of the industry. Listen in for an inspiring narrative on growth, resilience, and the vision required to build a lasting brand in the competitive food service landscape.

As the year winds down, professionals across various industries delve into reflective planning and career strategizing. This video features Chris Pearson's journey at Freddy's Frozen Custard & Steakburgers, an exemplary case study for those seeking to craft a strategic and aspirational career path in the hospitality sector. Beginning as a team member in a modest Kansas franchise, Chris Pearson’s narrative is a masterclass in career development, showcasing the evolution from an entry-level position to a leadership role overseeing multiple stores across different states.In this insightful dialogue with Alex Mann, Pearson outlines his unique approach to career progression, underscoring the significance of embracing opportunities and adaptability in the fast-paced restaurant industry. His choice to leave college for a full-time role at Freddy's marks a pivotal decision, catalyzing the brand's impressive growth from 13 to 83 restaurants.This video is more than a career chronicle; it's a guide to strategic planning in a dynamic work environment. Viewers will gain insights into effective team building, employee retention, and fostering a culture of growth and positivity. Chris Pearson's story, interwoven with practical strategies and a visionary approach, provides a blueprint for those aspiring to transform their career trajectory in the hospitality industry or any field requiring strategic foresight and bold decision-making.

On this episode of Late Checkout, Brian Herskovets, the Director of Franchise Operations for the Angry Crab Shack shares his journey in the restaurant industry, highlighting the importance of both education and hands-on experience. He discusses how the restaurant industry has evolved, especially in terms of hiring and retaining talent post-COVID-19. Brian emphasizes the need for a culture of inclusion, opportunities for advancement, and the importance of finding the right leaders to support and nurture employees, including the younger Gen Z workforce. The interview also touches on the challenges of franchise operations and the role of culture in the success of restaurant brands.

In this enlightening episode, Mark Alvarez, Senior Vice President of People & Culture at Raines Company, shares his invaluable insights on navigating the ever-evolving landscape of the hospitality industry. With a rich history that spans decades of experience, Alvarez delves into the core strategies for cultivating a people-first culture within hospitality organizations. He discusses the importance of hiring for heart, the critical role of humility in leadership, and the innovative approaches to employee development and succession planning. Alvarez also sheds light on the challenges brought about by COVID-19, the increasing competition for talent across different sectors, and the crucial role of emotional intelligence in building a supportive and engaging work environment. This episode offers actionable advice and best practices for hospitality leaders striving to foster a culture that attracts and retains top talent by prioritizing employee well-being, growth, and satisfaction. Tune in to gain a deeper understanding of how to create a thriving workplace culture from one of the industry's seasoned experts.

Join us in a compelling conversation with Douglas English, the CEO and Founder of Open Door Valet, LLC. Douglas shares his extraordinary journey from overcoming personal challenges to establishing a leading valet parking service with over 200 active valets and 50 accounts. He delves into the importance of humility, the adrenaline rush of valet parking, and the intricate balance of managing a widespread team. Douglas's story is not just about transforming parking services; it's about the power of second chances, the spirit of hospitality, and the art of creating memorable experiences. Discover how Open Door Valet, LLC is redefining service standards and why every interaction counts in the hospitality industry.

Join us as Jonathan Weathington, CEO of Shuckin' Shack Oyster Bar, shares insights into how the brand has thrived by focusing on the in-person dining experience amidst a digital transformation in the restaurant industry. Starting as a customer and rising to CEO, Jonathan has played a crucial role in scaling Shuckin' Shack while preserving its core values of authenticity and customer connection. With 18 locations and nearly 600 employees, learn about their unique approach to hospitality, emphasizing personality over scripts and creating memorable experiences that keep customers returning. Discover Shuckin' Shack's journey of growth, their commitment to authenticity, and why they believe the future of dining is rooted in genuine human interactions, even in an era dominated by online convenience.

Join us in an enlightening session with Peter Allen, the Executive Vice President of Operations at North Texas Bells. With a rich experience spanning 39 years in the restaurant industry, Peter delves into the nuances of leading a large-scale operation in the fast-food sector. He highlights the pivotal role of talent development and retention, underscoring the importance of aligning the company's vision with employees' aspirations. Peter shares his approach to empowering general managers and ensuring their professional growth within the organization. He stresses the need for leaders to continuously evolve and maintain a deep connection with the organizational pulse, ensuring that initiatives resonate meaningfully with the team. Listen in to discover Peter's insights on creating a supportive work environment where every employee feels valued and motivated.

In this episode, we dive into the evolving outdoor hospitality industry with Rachel Godbout, COO of Advanced Outdoor Solutions. Rachel shares insights on the transition from family-owned campgrounds to investor-driven models, emphasizing the impact of COVID-19 in attracting private equity into the sector. We discuss operational challenges, particularly in staffing, and the importance of adapting to changing employee expectations. Rachel highlights the balance between growth and preserving the essence of outdoor experiences. Join us for a deep dive into the future of outdoor hospitality, blending growth with tradition.

Join us as James Nusbaum, CEO/Owner of Barry Bagels Franchise Holdings, shares his unique path from a teen working at Barry Bagels to spearheading its expansion as a thriving franchise. Discover how James transitioned from a "recovering lawyer" to leading Barry Bagels' growth, now with 16 locations and more in development across the Midwest. James delves into the challenges and strategies of scaling a family-centric culture across state lines, the importance of employee appreciation in enhancing customer experience, and adapting to the evolving landscape of the restaurant industry post-COVID. This episode offers a glimpse into the intentional leadership and customer-focused philosophy that propels Barry Bagels' success, highlighting James's commitment to authentic communication and creating value for employees and customers alike.

In this engaging episode, we sit down with Johanny Mateo, Director of Talent and People Operations at Tacombi, to explore the dynamic world of HR within a fast-growing restaurant chain. Johanny recounts her unexpected journey into HR, her passion for connecting individuals with their ideal roles, and how this has played a crucial role in Tacombi's expansion to 20 locations across the US. She reveals the challenges of scaling up, such as hiring over 450 staff members in a single summer, and shares innovative strategies for retaining talent, including converting general managers into managing partners with profit-sharing. This episode offers an insider's look at Tacombi's commitment to culture, community, and leadership development, showcasing Johanny's pivotal role in shaping a workplace where employees are inspired to excel and grow.

Join Mark Braver, Director of Operations and Partner at The Fifty/50 Group, for an engaging session on the art of expanding and diversifying hospitality ventures across states. Dive into the group's journey of launching unique concepts, from a hybrid bakery-cannabis dispensary in Illinois to a craft beer taproom in Indiana, and the Second City theater's debut in New York. Mark will share insights on overcoming operational challenges, nurturing a culture of internal growth, and adapting to regulatory changes, all while ensuring the group's core values of dedication and innovation remain at the forefront. Discover the strategies that drive success in the dynamic world of hospitality.

Discover the secrets behind McNellie's Restaurant Group's impressive growth from Jim O'Connor, Director of Operations. From starting with just a few locations in Tulsa, Oklahoma, to expanding to 16 brands and 25 locations, learn how McNellie's navigated the complexities of the restaurant industry, adapted to challenges like COVID-19 and inflation, and prioritized employee well-being with innovative benefits. Jim will share insights on operational excellence, digital marketing strategies, and the importance of a strong company culture. Join us for an evening of inspiration and insights into creating a successful and adaptable hospitality business.

Join Kayla Edidin, Sr. Director of Franchise Development at Ascent Hospitality Management, for a revealing session on her journey from operations to franchise development. Discover the unique challenges and rewards of expanding legacy brands like Huddle House and Perkins. Kayla will share insights on selecting franchisees who are true brand advocates, fostering community connections, and ensuring each location embodies the culture and values that have sustained these brands for over 60 years. Learn how passion, authenticity, and a heart-centered approach drive success in the dynamic world of franchising.

Yogi Mueller, VP of Leadership and Talent Development at Bluegreen Vacations, shares his profound insights on the evolving landscape of the hospitality industry post-Covid. He discusses the challenges of staffing shortages and the shifting priorities of both employees and leaders in this sector. Yogi emphasizes the importance of nurturing a culture that values, respects, and appreciates employees, highlighting the role of adaptive leadership in responding to these new dynamics in hospitality.

Dive into an engaging conversation with Bonnie Iavaroni, Chief Operating Officer at Turning Point Restaurants, as she recounts her journey from joining a single-location operation to steering the company's expansion to multiple states. Bonnie sheds light on the strategic aspects of scaling up, including the complexities of managing franchisee support and multiple location openings. The discussion also revolves around developing and deploying effective teams, maintaining a unified culture across diverse locations, and addressing the challenges of employee retention and talent development in a rapidly growing operation. Her insights offer a unique perspective on balancing growth ambitions with operational realities in the restaurant industry.

Dive into the world of quick-service restaurant (QSR) operations with Marshell J. Richards, Director of Franchise Field Operations at Zaxby's. In this episode, Marshell offers a rare glimpse into the dynamics of managing over 800 locations, sharing strategies that propelled Zaxby's through rapid growth and significant industry changes. We explore crucial topics like adapting QSR operations post-COVID, enhancing customer service in a digital age, and effective staff retention tactics. This conversation sheds light on the challenges of scaling a franchise, maintaining brand consistency, and integrating technology in new store openings. Marshell's journey from a crew member to a leadership role provides unique insights into the heart of QSR operations and development.

Dive into the world of franchise operations with Jesse Deshield, Sr. Director of Franchise Ops & Innovation at Taziki's Mediterranean Cafe, as she unveils the strategies behind managing rapid growth in the hospitality industry. This episode focuses on the unique challenges of scaling a franchise, including new store openings, staff training, and maintaining quality across expanding locations. Jesse also discusses the importance of cultivating a strong company culture and the role of effective communication in fostering a connected and efficient workforce. Discover how Taziki's has successfully navigated the complexities of expansion, delivering high standards in both guest experience and operational excellence. An enlightening discussion for anyone interested in the dynamics of successful franchise management and the integration of culture in a fast-paced business setting.

This episode delves into the dynamic and challenging world of hospitality management with insights from Aimee Fyke, COO at Tharaldson Hospitality Management. Aimee explores key topics such as labor inflation, the art of retaining top talent in a competitive landscape, and the importance of a strong organizational culture. She sheds light on the innovative strategies used to maintain operational excellence amidst rapid growth, from enhancing the onboarding process to adapting communication methods for diverse employee demographics. The conversation also covers the unique approaches to recruiting and retaining personnel, emphasizing the crucial role of personality and training in shaping guest experiences. Aimee's extensive experience provides valuable lessons for those navigating the complexities of hospitality management in today's fast-paced environment.

Dive into the complex world of human resources in the hospitality sector with Nancy Rose, Vice President of Human Resources at Tailwind Hospitality. Nancy brings her extensive experience to the forefront, discussing significant challenges in recruiting and retaining talent in the post-COVID era. The conversation covers the prevalent issue of 'ghosting' in job interviews and the implementation of effective strategies for employee engagement and retention. Nancy provides valuable insights into the evolving HR landscape, highlighting how companies like Tailwind Hospitality are adapting to these challenges, creating supportive work environments, and fostering growth opportunities for their staff.

Join us as we explore the dynamic world of human resources in the hospitality industry with Jill Waller, HR Director at Max Hospitality. With a rich background in HR and a unique journey through different industries, Jill shares her insights on tackling the pressing challenges of recruitment and retention in today's evolving hospitality landscape. Discover how Max Hospitality is creatively addressing these issues, from implementing on-the-job training and 'farming' promising talent to enhancing employee satisfaction through recognition, benefits, and growth opportunities. Learn about their innovative strategies, such as confirmatory interview calls, referral bonuses, and comprehensive employee benefits, which have proven essential in building a loyal and thriving workforce. This episode is a deep dive into how HR practices can be a game-changer in the hospitality sector.

Join Ashley Kappa, Human Resources Director at One Off Hospitality Group, for an insightful discussion on the evolution of human resources in the hospitality industry, especially in the wake of COVID-19. With a background deeply rooted in various roles within the industry, Ashley brings a unique perspective on creating structured, positive work environments and adapting to the changing needs and expectations of hospitality employees. Discover the shift from transient jobs to a desire for permanence and growth within the industry, the challenges of recruiting niche skill sets, and the strategies for developing talent from the ground up. This session is a must for those looking to understand the current landscape and future trends in hospitality HR.

In this episode of Late Checkout, Curt Siverling, Senior Vice President of Operations at J & A Food Service, Inc, shares his journey from dishwashing to leading multiple franchises. He delves into the key challenges of finding and training the right people, maintaining quality staff, and managing supply and demand in a post-COVID landscape. Siverling also explores the dynamics of working with Gen Z employees, emphasizing the importance of adapting to their unique perspectives and harnessing their potential for innovation in the hospitality industry.

In this episode of Late Checkout, Ryan Nowicki, Senior Director of Operations Excellence & Strategic Initiatives at Dave & Buster's, discusses how technology and changing guest needs have transformed entertainment venues, emphasizing the importance of hospitality in creating memorable experiences. Gain insights into the challenges of rapid growth and the strategies employed to maintain a thriving, guest-centric culture.

In this engaging conversation, Stephanie Thomas, Associate Director, Launch Ops + Supply Chain, delves into her journey from finance to spearheading launches at Kasa, an innovative hospitality brand. She explores the intricate and inventive process of transforming new properties, emphasizing design, staffing, and addressing operational challenges in the dynamic post-COVID environment. Stephanie highlights the crucial role of a robust, resourceful team culture in delivering Kasa's remarkable guest experiences, offering an insider's view of the brand's expansion and triumphs.

On this episode of Late Checkout Zell Henderson, the Regional Director of Operations at Noodles & Company, shares his experiences and the key factors behind his successful career. Zell discusses the importance of a strong, nurturing workplace culture in the hospitality industry and how it contributes to employee growth and retention. He also explores the challenges and opportunities in adapting to consumer behavior changes in the post-COVID landscape, highlighting his approach to maintaining excellent guest experiences.

In this episode of Late Checkout, Jodi Latuszek, VP of HR, Legal and ESG at Biggby Coffee, highlights the key differences with Gen Z employees and discusses her corporate strategy to better retain them. Tune in to learn what Gen Z employees really want and get an insider perspective on effective retention strategies.

On this episode of Late Checkout, Francine Rodriguez, Director of Talent Acquisition at PLANTA, delves into the evolving landscape of talent acquisition in the hospitality industry post-COVID. She emphasizes the need to broaden recruitment strategies beyond traditional niches, focusing on transferable skills and a passion for hospitality. Francine also highlights the importance of benefits, growth opportunities, and nurturing a culture of coaching and leadership to retain talent in this dynamic sector.

As the year ends, hospitality and event management professionals gear up for strategic planning. Traditional methods often fall short. This podcast with Sue Jeon, General Manager from CSI DMC, offers a new lens for industry challenges.Learn from Sue’s transition from interpreter to event management leader, how to navigate post-COVID workforce changes, and excel in event planning. This episode imparts a framework embracing strategy, workforce dynamics, and adapting to a remote work environment, essential for thriving in today’s hospitality industry.Tune in for a condensed yet rich exploration of innovative strategies and insights, guiding professionals towards a more visionary and effective annual plan in hospitality and event management.

On this episode of Late Checkout, Chad shares his unique entrepreneurial journey, starting from a young age and leading to his current role as Chief Operating Officer in the craft beer industry. He delves into the challenges faced by the restaurant and brewery sectors, especially in California, and discusses innovative strategies for staff retention and business growth. Chad's insights offer a fascinating glimpse into navigating and scaling a successful business in the dynamic world of craft beer.

As we step into a pivotal time for hospitality professionals, Jessica Hubsmith, General Manager at NDM Hospitality, leads an essential discourse, reshaping the conventional paradigms of the industry. In her enlightening conversation, Jessica navigates through the complexities of post-COVID workforce dynamics, the integration of cutting-edge technology, and culinary innovation. This session is a beacon for those aspiring to redefine their approach in the hospitality sector. Jessica’s insights, enriched by her extensive experience, offer a unique four-dimensional perspective on the industry, encompassing strategic planning, generational shifts, innovative culinary approaches, and technological evolution. Join this transformative discussion to acquire a more strategic, visionary, and eloquently defined path for your journey in the ever-changing landscape of hospitality.

On this episode of Late Checkout, Nelson Leiser, Regional Director - Talent Acquisition at Bluegreen Vacations, shares insights from his diverse experience in both the healthcare and hospitality industries. He discusses the unique challenges of recruiting in these sectors, highlighting the differences in talent acquisition strategies and the importance of adapting to market nuances. Nelson also delves into the role of company culture in successful hiring, emphasizing the shift in employee values and work-life balance post-COVID-19.

In this episode of Late Checkout, Rob Meister, Director of Operations for Levy Restaurants, shares his journey from entrepreneur to sports and entertainment hospitality leader. He emphasizes the importance of building a positive work culture, where staff are motivated, appreciated, and seen as individuals with unique goals and aspirations. Rob's approach focuses on proactive engagement with employees, fostering a workplace where staff are trained to excel and inspired to stay, thus addressing the critical challenge of staffing and retention in the hospitality industry.

In this episode of Late Checkout, Romain Taverne, Regional Director of Operations at AMAN, shares his unique journey from aspiring doctor to leading operations in the hotel and restaurant industry. He discusses the challenges and opportunities in hospitality post-COVID, emphasizing the need for a new business model that balances employee needs and consumer expectations. Taverne also explores the evolving dynamics of leadership and customer service, highlighting the importance of adapting to changing market trends and employee aspirations.

In this episode of Late Checkout, Alex Mann and Brooks Ellis, Senior Vice President at Evolution Parking & Guest Services reveal key insights into the challenges and strategies of the hospitality industry, focusing on hiring practices, staff retention, and maintaining service excellence. Brooks shares his perspective on adapting to post-COVID trends, the importance of creating a compelling work culture, and the vital role of employee training and development. Learn how Evolution Parking & Guest Services navigates the complexities of expanding nationwide, ensuring quality in diverse markets, and the significance of paying competitively to attract top talent.