On The Drive

What starts as a $29.95 tire repair before 8 a.m. turns into a story that sticks with you for years.Recorded from the perspective of someone who’s spent hundreds of days on service drives across the country, this episode dives into the strange, funny, and sometimes unbelievable reality of what actually ends up on our roads — and eventually, in our tires.From South Florida service lounges to four-lane intersections littered with “greatest hits” like nails, bolts, bumper covers, windshield wipers, ladders (always ladders), and even a screwdriver woven through a tire like it had a personal vendetta, this episode explores road hazard through real stories, sharp observation, and a little hard-earned humor.Along the way, one early-morning customer rant raises a bigger question: Is road damage really about bad driving… or just bad luck, physics, traffic patterns, and living in Broward or Miami-Dade?This episode is part story, part industry insight, part public service announcement — with a reminder to buy road hazard, slow down at intersections, and maybe be a little kinder to the service advisors who didn’t put that object in the road…

CARES stands for Community, Animals, and Reefs through Education and SupportService isn’t just cars, it’s people. Service isn’t just people, it’s every living thing. Everything alive starts with water.Because love has legs, wings, and sometimes scales. Because CARES isn’t just what we do — CARES is who we are.Welcome to On The Drive CARES — where service moves beyond the drive and into the world.On The Drive Solutions exists to support dealerships, vendors, and teams — while also protecting the places and the heartbeat of what protects and enlightens us. Because the work we do, the businesses we build, and the systems we rely on all touch people, animals, and the world around us. Sea Turtle Rescue & Rehab Center – Surf City, NCRescuing, rehabilitating, and releasing injured and sick sea turtles back into the wild through education, medical care, and conservation efforts.Adopt a Cat Foundation – Palm Beach CountyPalm Beach County’s only no-kill, all-feline rescue, providing lifelong care, adoption, and medical support for cats in need.Good Karma Pet Rescue – Broward / Fort LauderdaleA foster-based rescue saving dogs and cats from high-kill shelters and giving them a second chance at life through adoption and education.Peggy Adams Animal Rescue League – Palm BeachOne of Florida’s largest animal welfare organizations, providing shelter, medical care, adoption, and humane education for animals in crisis.4KIDS – FloridaSupporting children in foster care and families in crisis through safe housing, mentoring, education, and community-based care.South Florida Wildlife CenterRescuing, rehabilitating, and releasing injured native wildlife while educating the community on coexistence and conservation.Youth Environmental Alliance (YEA!)Empowering young leaders through hands-on environmental education focused on conservation, sustainability, and protecting our waterways.

 Not all lot damage is created equal. Some damage is dealership-caused, some isn’, and within both categories, there’s damage a customer is aware of and damage they aren’t. In this episode, we walk through real-world service-lane scenarios, explain how misunderstandings happen, and discuss how customers sometimes leverage gray areas to seek free repairs. This is a must-listen for advisors, managers, and anyone navigating accountability in fixed ops. 

She’s back again—and this time, I’m learning directly from the master. In this episode, Linda Barnette shares her powerful approach to building genuine connections, not just introductions.Linda reminds us that real success begins when we take the time to learn about others, understand their needs, and move forward with a true intention to help. When your starting point is generosity, the return is always greater than what you give.We also dive into a common pitfall in networking: when people view an introduction as a guarantee that you’ll do the heavy lifting for them. Linda shows us how to maintain healthy boundaries, stay authentic, and still lead with service.This episode is an inspiring reminder that making meaningful connections isn’t a tactic—it’s a mindset. And when you adopt it, opportunities, relationships, and success have a way of finding their way back to you.Tune in, take notes, and get ready to elevate the way you connect with the world around you.

Eddie Campbell has been woven into the automotive world for decades. Most of those years were spent where he belonged — in service — the heart of the dealership. That’s where “Eddie in Service” was born, built on his servant’s heart and his natural instinct to help people, not for show, but because it’s who he is.Whether he was leading advisors, lifting up techs, or — in these last few months — stepping into the role of General Manager, Eddie did what Eddie always does: He built teams. He inspired people. And he created winners.Under his leadership, his store rose to #1 in sales, #1 in customer satisfaction, and #1 in tire sales. Eddie didn’t give orders — he gave direction. He didn’t demand success — he developed it.But there was something else brewing along the way… A spark that became a passion. A passion that became a talent. A talent that became a spotlight.Social media.What started as a creative outlet quickly transformed into a superpower. Conference by conference, video by video, Eddie discovered a new voice — and the industry noticed. He showcased his people, celebrated his store, and put real customers, real stories, and real results front and center.Now, Eddie Campbell has officially left the building. But not the industry.He’s launching his own company — Eddie in Service Social Media — a full-force creative engine built to shine a light on dealerships, service teams, and customer experiences across Texas.If you’re lucky enough to live in Texas — or even border the great state — give Eddie a call. He’ll put your service department in the spotlight, keep your customers engaged, and make your team proud every single day.The story isn’t over. It just got interesting. Drop the [email protected]

Buckle up—because getting in the door is just the beginning! 🚗💨In this episode, Cindy Lawrence sits down again with industry powerhouse Linda Barnette to talk about reaching the unreachable and turning tough objections into open roads. Together, they dive into the art of asking the right questions, setting the stage for a successful meeting, and presenting in a way that helps you win the deal.From overcoming roadblocks to fueling conversations that matter, this is your service-drive playbook for moving past “no” and steering straight toward “yes.”Contact Linda BarnettePhone: (561) 502-8407LinkedIn: Click here to learn more about Linda Barnette🔑 How to reach the unreachable🤝 Creating bonds that outlast contracts🏗️ Designing dealerships—and relationships—from the ground up✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at [email protected] 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!

This week, Steve Schau joins Cindy to unpack how Fast Digital's QR-code menus, and e-business cards remove friction on the service drive👉 Special Giveaway Alert! Steve is giving away 50 FREE e-business cards each powered with a custom landing page. The first 100 listeners who sign up will be entered into a special drawing—50 winners out of 100 entries. Do you feel lucky?Plus, Steve announces the launch of ServiceAdvisor.com, a new LinkedIn-style platform exclusively built for and used by automotive service advisors—a new dedicated space for advisors to share wins, experiences, templates, and career opportunities without the ads and extra noise. If you manage a drive—or work on one—this is your tactical playbook for going from paper to pixel.Steve Schau, President, Fast DigitalFast Digital is one of the largest dealership service menu designers in the United States. Beside service menu designs, Fast Digital also provides QR code oil change reminder stickers, advisor e-business cards powered with custom landing pages and recently launched a new service advisor social media networking platform called ServiceAdvisor.com. To see Steve service menu designs and other products please visit ServiceMenus.comFor more information contact Steve at:Phone: 949-632-0316Email: [email protected]✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at [email protected] 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!

Not all road hazard protection is created equal—and the fine print can make or break your wallet. In this episode of On The Drive with Cindy Lawrence, we break down the differences between road hazard coverage and car insurance claims. From repair vs. replacement policies, to where coverage is honored, to why pricing with installation and protection matters—details are everything. We’ll also spotlight the big players like Dealer Tire and Tire Rack, who are helping dealerships turn tire programs into powerful tools for customer retention. Before you call in that claim, give us a listen and make sure you know your options.✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at [email protected] 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!

This episode of On The Drive with Cindy Lawrence comes to you poolside from the Hyatt Centric in Key West—just steps from Mallory Square, where the crowd gathers each evening to cheer the sunset. We’re here for the second annual Steve Shaw Leadership Event, better known as his “Grateful Tour.”This isn’t your typical retreat. Steve brought together the people who’ve shaped his journey—his very first customer who came in from Mexico and out of retirement, current fixed ops directors, his family, his web designer, and longtime friends.Joining me is Steve’s brother, Bob Shaw, for his very first podcast appearance. Poolside, we talk about training just enough to write it off—but mostly we reflect on the gratitude, connections, and celebrations that make weeks like this unforgettable.🔑 How to reach the unreachable🤝 Creating bonds that outlast contracts🏗️ Designing dealerships—and relationships—from the ground up✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at [email protected] 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!

🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette.From high-stakes sales training rooms to the strategic table of mergers and acquisitions, and all the way to the concrete foundation of new dealership builds, Linda’s career has spanned it all. But ask her the real secret? It’s not about a flashy pitch or the bottom line—it’s about truly caring about the other person’s business like it’s your own.Linda opens up about how she consistently connects with the so-called “unreachable” decision-makers, turning cold introductions into lifelong partnerships. Her approach isn’t about pushing demos—it’s about building authentic relationships that stand the test of time.Contact Linda Barnette Phone: (561) 502-8407 LinkedIn: Click here to learn more about Linda Barnette🔑 How to reach the unreachable🤝 Creating bonds that outlast contracts🏗️ Designing dealerships—and relationships—from the ground up✨ Love what you hear? Help us grow! 🔗 Share this episode with a friend who lives life on the drive ➕ Follow us on your favorite podcast app to get new episodes automatically ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at [email protected] 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!

This week on On The Drive with Cindy Lawrence, we’re jumping headfirst into another real-world convo about one of the industry’s biggest concerns: technician shortages.What do you say when someone asks, "So, what do you do?" while waiting in line for a drink? Well, if you're in fixed ops, the answer might come with a side of exhaustion and a shot of truth.Veteran techs are hanging up their wrenches, worn down by ever-changing technology and the toll it takes on their bodies. Meanwhile, younger talent is opting for cleaner tech jobs—ones that don’t require crawling under dashboards or twisting into pretzel-shaped positions to reach a bolt.Let’s face it—car technology evolves faster than we can keep up, and unlike the human body (which thankfully hasn’t moved its organs around since the beginning of time), the makes and models change every. single. year.So grab your drink and lean in—this episode's a toast to the hardworking technicians, the retiring legends, and the future of the bay. 🍻And next time someone asks what we do? We’re IRS agents—just looking for our next contestant. 😉🎙️ Hosted by Cindy Lawrence 📬 Mail us at [email protected] 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!🔑 How to reach the unreachable🤝 Creating bonds that outlast contracts🏗️ Designing dealerships—and relationships—from the ground up✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

And fittingly, this episode drops on August 5th—the same day Bertha rode into the early morning light to change history. 🌅 Don’t miss this ride through time, innovation, and unstoppable determination!Picture this: it’s August 5, 1888. At dawn, Bertha Benz, 39 years old and fueled by fierce determination, quietly rolls her husband’s Benz Patent-Motorwagen out of their Mannheim home. With her teenage sons Richard (15) and Eugen (13), she launches a secret mission—no permission, no roads, no roadmap—to drive over 100 km to her mother’s home in Pforzheim.Throughout this wild journey, Bertha tackled nearly every mechanical obstacle imaginable:She refueled at apothecaries, buying the town's entire supply of ligroin—effectively the world’s first gas stations When the fuel line clogged, she used a hat pin to clear it; she wrapped a frayed ignition wire with her garter to insulate it; and she asked a shoemaker to affix leather brake-linings, inventing the first brake pads.She and her sons even pushed the car uphill where the 2.5‑horsepower engine couldn’t manage the incline on its own In doing so, Bertha didn't just launch an automotive industry—she launched the role of women in automotive innovation 🚗💪✨, reshaping perceptions and blazing a trail for future female pioneers. She later became the first woman inducted into the Automotive Hall of Fame—in 2016, making her and Carl the first married couple so honored 🎙️ Hosted by Cindy Lawrence 📬 Mail us at [email protected] 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!🔑 How to reach the unreachable🤝 Creating bonds that outlast contracts🏗️ Designing dealerships—and relationships—from the ground up✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

🎙️In this episode of On The Drive with Cindy Lawrence, we dive into the question everyone in automotive is starting to ask: Is it real or is it AI? 🤔Thuy from MIA joins us to talk about how their true conversational AI is transforming dealership sales and service—especially in BDCs and campus-store environments. MIA is not decision-tree based like so many others. It listens, responds, and engages like a real person—holding full conversations that drive results. 🤖🚗We discuss how MIA is helping dealership teams:🔹 Automate repetitive tasks like appointment-setting 📅🔹 Free up talented staff for more productive, high-value work 💼🔹 Improve customer engagement without sacrificing authenticity ❤️This isn’t about replacing people—it’s about letting AI handle the busy work so your team can do what they do best. 🧠💪If you’ve ever wondered, “Is it live—or is it AI?” … this episode has the answer. 🎧🚀Connect with Thuy Adomitis:Email: [email protected] Connect with Thuy: Click Here to Connect with Thuy Click to Visit Mia Labs🎙️ Hosted by Cindy Lawrence 📬 Mail us at [email protected] 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: Coming Soon to a Dealership Near YOU!🔑 How to reach the unreachable🤝 Creating bonds that outlast contracts🏗️ Designing dealerships—and relationships—from the ground up✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette.From high-stakes sales training rooms to the strategic table of mergers and acquisitions, and all the way to the concrete foundation of new dealership builds, Linda’s career has spanned it all. But ask her the real secret? It’s not about a flashy pitch or the bottom line—it’s about truly caring about the other person’s business like it’s your own.Linda opens up about how she consistently connects with the so-called “unreachable” decision-makers, turning cold introductions into lifelong partnerships. Her approach isn’t about pushing demos—it’s about building authentic relationships that stand the test of time.🔑 How to reach the unreachable🤝 Creating bonds that outlast contracts🏗️ Designing dealerships—and relationships—from the ground up✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at [email protected] 🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: https://onthedrivesolutions.com/

🎙️In this episode of On The Drive with Cindy Lawrence, I chat with the amazing Katy Wolda about the DISC personality model—a powerful tool that helps you connect better with customers and teammates, whether you're managing up, down, or across the service drive. 🚗🛠️Originally developed by psychologist William Moulton Marston (who also created Wonder Woman! 🦸‍♀️), DISC breaks down personalities into four main types:D – Dominance 💼: Direct, decisive, loves efficiency. Keep it short and factual.I – Influence 🎉: Social, enthusiastic, thrives on energy and connection.S – Steadiness 🤝: Loyal, calm, and prefers stability. A little patience and warmth go a long way.C – Conscientiousness 📊: Analytical, detail-oriented, and values precision. They want all the facts—presented thoughtfully.✨ Fun fact: Studies show teams that understand each other's DISC profiles are 42% more effective at reducing workplace conflict and increasing productivity. Why? Because they learn to speak each other’s language—literally.💡Discover your DISC style, how to spot someone else's in under 30 seconds ⏱️, and how adjusting just a few words can lead to better outcomes, happier clients, and stronger team dynamics. 🙌✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!🎙️ Hosted by Cindy Lawrence 📬 Mail us at [email protected] 🔗 Connect with us on LinkedIn 📘 Join the conversation on FacebookStay Curious: https://onthedrivesolutions.com/

Dave Rodgers returns to talk about the double-edged sword of chasing metrics. While goals are critical for training and maintaining team performance, too much focus on the numbers can lead to shortcuts, misaligned priorities, and bad behavior. Together, we explore how reports should guide your attention—not define your success. Just like in football, the game is often won in inches. Tune in for real talk on balance, leadership, and the mindset it takes to train to maintain.✨ Love what you hear? Help us grow!🔗 Share this episode with a friend who lives life on the drive➕ Follow us on your favorite podcast app to get new episodes automatically⭐️ Rate & Review us on Apple Podcasts—it really makes a difference! 🎙️ Hosted by Cindy Lawrence📬 Mail us at [email protected]🔗 Connect with us on LinkedIn📘 Join the conversation on FacebookStay Curious: onthedrivesolutions.com

This week on On The Drive with Cindy Lawrence, we sit down with Christy Cartaya, Vice President of Marketing and Brand Management at The Collection in Miami. Christy shares her unexpected journey from the fast-paced world of marketing into the elite tier of automotive retail—where brands like Ferrari, Audi, Porsche, and McLaren are part of her daily landscape.What started as a twist of fate turned into a remarkable career, and today, Christy leads a powerhouse team at one of the most prestigious dealership groups in the country. Join us as we talk career shifts, leadership, luxury branding, and why a visit to The Collection isn’t complete without stopping by Michelin-rated Bachour for a sweet indulgence.From marketing mastery to showroom sophistication—this episode is as refined as the cars Christy helps bring to life. Don’t miss it!Host: Cindy LawrenceEmail: [email protected]: onthedrivesolutions.com

From fried wires (thanks, neighborhood squirrels 🐿️) to those “oops” repairs that don’t quite fit the warranty box, Cindy and Dave break down when dealerships step up—even if the coverage technically doesn’t.Whether it’s a split bill, a friendly favor, or a behind-the-scenes push from your advisor, this episode reminds us that a loyal customer, a good attitude, and a weird accident can still earn you some love.🔧 Under the Hood This Week:What qualifies as goodwill (hint: it’s not magic—it’s strategy)In-warranty but not warrantable? Yep, that’s a thingWhy your advisor might just be your ride-or-die 🏁The CSI factor—being nice does pay offAnd why goodwill isn’t a guarantee... but it is a game-changerIf it’s good for the customer, good for the dealership, and good for the brand—it’s go-time. Buckle up. This one’s got heart, horsepower, and a few rodent-related surprises.Host: Cindy LawrencePhone Number: 713.299.2435Email: [email protected]: onthedrivesolutions.com

In this unforgettable true story, Cindy takes us back to her early 20s, working in a high-end automotive accessory shop where cash was common, characters were colorful, and one day… danger walked through the door.When three suspicious men entered the store and tension filled the air, Cindy’s instincts kicked in. No transaction. No words. Just the weight of a moment — and a single code word: “Pineapple.” It wasn’t just a safe word. It was a lifeline.Featuring the mysterious Mr. G (yes, he carried a submachine gun), this episode blends grit, guts, and a little old-school gangster energy with the kind of quick thinking that sticks with you for life.🔑 Why you'll love this episode:You'll laugh, you'll gasp, and you’ll never look at fruit the same way again.Host: Cindy LawrencePhone Number: 713.299.2435Email: [email protected]: onthedrivesolutions.com

In this fun, fast-paced episode of On The Drive, I sit down with my good friend, fellow Delray Beach neighbor, and fellow podcaster Carolina Rush—a woman who’s bought over 20 cars and has the stories to prove it.We chat about the real-deal relationship between customers and service advisors, the value of kindness, and how just saying thank you can be the best tip of all. Carolina shares a hilarious and eye-opening moment at a Jeep dealership involving a broken radio, a backup camera, and a surprising pricing decision:“The person who quoted me wasn’t there, and the guy says, ‘I can’t think of one reason why we should charge her another $200.’”And then came the pigeon.Yes, “the pigeon on the drive”—and why you never want to be the first, the last, or any pigeon at all.We wrap with laughs, a shoutout to Carolina’s 15-year-old daughter (a.k.a. ET, the Instagram star), and a mutual realization: we definitely need to do a future episode on misconceptions in service.So buckle up and come hang with us—because this one ends with a mic drop and a mad dash to a bar in three minutes.I’ll see you, On The Drive.Who is Behind the Curtain: Cindy LawrenceCall Me, Maybe @ 713.299.2435If you have something to say à  [email protected]: onthedrivesolutions.com

In this episode of On The Drive with Cindy Lawrence, I sit down with automotive expert Dave Rogers to bust some of the most common maintenance myths. We dive into why earlier is better when it comes to service intervals—and how pushing it too far can cost you more in the long run.We break down the conventional vs synthetic oil debate, including how some synthetic oils are thinner than cooking oil (yep, you read that right). What about those “lifetime fluids”? Dave asks the million-dollar question: whose lifetime—the warranty’s or yours?You’ll also learn how a simple tire rotation can give you a smoother ride, better MPG, and extend the life of your investment. Plus, we clear up the confusion between normal vs severe driving conditions—because let’s be honest, most of us aren’t driving on a conveyor belt.This is a must-listen for anyone who wants their vehicle to go the extra mile—literally. Buckle up!Host: Cindy LawrencePhone Number: 713.299.2435Email: [email protected]: onthedrivesolutions.com

In this week's episode, we sit down with Cate Ojala from Tekion, a relatively new DMS solution making waves in the automotive space. Cate isn’t just another software rep—she’s a seasoned pro with deep roots in fixed operations, and it shows in how she connects with dealers on a real level.We dive into her bold approach to dealership sales, from AI-powered research on ownership and systems to her favorite strategy—the classic stop-and-knock. One such visit didn’t go as planned when the dealership took issue with a project her company had supported. But Cate didn’t back down. Her persistence, professionalism, and infectious energy earned her a meeting with the owner, and what started as a rejection turned into a powerful lesson in resilience.This episode is a giggly, unfiltered chat about grit, grace, and not taking no for an answer—because as Cate puts it, “No doesn’t mean no. It means not yet.”Join in to learn what the balls the size of Texas has to do with life—and why rockstars aren’t just born, they’re built and constantly reinventing themselves.Host: Cindy LawrencePhone Number: 713.299.2435Email: [email protected]: onthedrivesolutions.comContact Cate OjalaPhone Number: 603 - 969-7133Email: [email protected] LinkedIn: https://www.linkedin.com/in/cateojala/ 

In another powerful episode of On The Drive with Cindy Lawrence, we’re hitting the gas on one of the most vital—and often overlooked—factors in dealership success: culture.Joining Cindy is the inspiring Amy Davis, founder of Rise Above Life Coach, as they dig deep into what it really means to build and sustain a high-performance team environment. From the front lines of the service drive to the corner office, they explore the importance of putting the right people in the right seats, leading with empathy, and creating spaces where people genuinely want to show up.You’ll hear raw stories, real solutions, and a few truth bombs—like why "fake happy" can do more damage than silence, how leadership drives retention, and how something as small as a balloon on your desk can speak louder than a bonus check.This episode is a must-listen for GMs, service managers, advisors, techs—and anyone who’s ever asked, "Am I in the right seat?" Buckle up. It’s time to Rise Above and get On The Drive.Host: Cindy LawrencePhone Number: 713.299.2435Email: [email protected]: onthedrivesolutions.comContact Amy DavisEmail: [email protected] Website: https://riseabovelifecoach.com/

In this high-octane episode, Cindy Lawrence reunites with her longtime mentor, industry icon, Steve Shaw. What starts as a nostalgic ride down memory lane turns into a masterclass on the "Pass or Fail" philosophy—Steve’s game-changing approach to customer communication, sales integrity, and turning gray areas into green lights. From overcoming objections to ditching those fuzzy "recommendations" in favor of clear, confident guidance, Steve breaks it all down with humor, humility, and hard-earned wisdom. If you’ve ever fumbled through a multipoint inspection or wondered when encourage beats recommend, buckle up—this one’s for you.Host: Cindy LawrencePhone Number: 713.299.2435Email: [email protected]: AtYourServcie-Drive.com

This week, inspired by a powerful group discussion assembled by Dave Foy, I took to the microphone to reflect on my journey in the automotive industry. While I’ve been fortunate to work alongside supportive leaders who mentored and shaped my career, not every experience has been smooth.In this episode, I share a few memorable stories of moments when customers pushed back—those challenging encounters that taught me just as much as the positive ones. These are the real stories from the service drive that so many of us can relate to.Tune in for a candid, behind-the-scenes look at life in fixed ops!Host:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

In this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.Katy breaks down what it really takes to succeed in automotive and beyond. Whether you're performing your craft, prospecting for the next opportunity, or perfecting your craft through training, she reminds us there are no shortcuts. Just daily action, confidence, and consistency.You’ll hear hilarious stories, hard-earned lessons, and powerful insights into the “Tell, Show, Do, Review” method that Katy swears by. From fighting for her spot in the showroom to becoming a sought-after trainer and motivator, Katy’s journey is a masterclass in owning your value and betting on yourself.This one’s fast, fun, and full of fire. Don’t miss it.Host:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

This one’s a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who’s lived the wild, weird, and wonderful life on the service drive. If you’ve ever been a service advisor, manager, parts guru, collision tech, or anyone who’s survived a dealership with your sanity mostly intact… I’m talkin’ to you.Podcast salespeople are out here clawing their way onto every mic they can find, but in the service department? We’re over here like, “Podcast? Sounds groovy… but what would we even say?” Truth is—we’ve got plenty to say. From high-pressure mornings and caffeine addictions, to legendary coworkers and unforgettable customers, this industry is packed with stories that are funny, inspiring, and sometimes downright absurd.So instead of listening to me rant solo about tires, CSI scores, and Houston’s mystery dealerships, join me! Let’s spill the service drive tea without dragging customers or manufacturers through the mud. Let’s talk shop, laugh hard, and maybe even reveal a few “who done its” from the lane.Nominate a friend, tag your old coworkers, or just raise your hand and say, “I’m in.” Let’s keep it real, keep it fun, and entertain the world—one service drive story at a time. Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Reposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease turn-in or just want to stay safe on the road, this episode has all the expert insights you need. Tune in as we break down tread patterns, traction, and the true value of good tires.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple PodcastsEmail us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookPhone: 713.299.2435Web: AtYourServcie-Drive.comTire Tread :Tire Tread in MMTire Wear Patterns : Tire Wear IndicatorsStopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

 Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements.From surprising high-demand windshield repairs in Colorado to the hidden secrets of factory vs. aftermarket glass, Cindy shares insider dealership knowledge, personal mishaps (like smashing a brand-new Mercedes with a kayak — yes, that happened), and the one simple trick to diagnose whether a crack is stress-related or impact-based.Whether you’re curious about why some states like Florida offer free replacements or how calibration plays a crucial role in modern vehicles, this episode is packed with real-life lessons, dealership tips, and a few laughs — all wrapped up in Cindy’s signature straight-shooting style.If you’ve ever had a chip, a crack, or a flying noodle moment — this episode is for you.Tune in to learn why windshields matter more than you think — and why sometimes, looking forward means fixing what’s right in front of you. Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 G’s—Gratitude, Growth, Grace, and Goals—have shaped her journey. Discover why community matters, how trust accelerates success, and why sometimes the best leadership move is knowing when to step back.Full of humor, real-life experiences, and game-changing insights, this episode will leave you inspired to take the wheel in your own career and life. Buckle up—because this ride is all about transformation!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service.Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Erica’s expertise, combined with her passion for human-centered service, makes this a must-listen for industry professionals and car owners alike.Buckle up and get ready for valuable insights into the ever-evolving world of vehicle recalls! Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how she did it!In this episode of On The Drive, host Cindy Lawrence dives into Jordan’s leadership playbook, her dynamic partnership with shop foreman Bill (aka the “Dad” of the shop), and how they’re transforming the customer experience with video inspections and a rock-solid team culture.Plus, hear about Jordan’s trip to Miami for Women in Automotive, her first taste of Cuban colada (hello caffeine rush!), and why a happy shop = happy customers. Get ready for laughs, leadership insights, and behind-the-scenes auto shop secrets!Hit play now and buckle up for a ride into the world of next-level service management!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine’s Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isn’t just about cars—it’s about connections that go the extra mile.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick.Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:Why traditional training methods fail and how to fix themThe power of personalized learning paths for lasting retentionHow manager involvement is the missing link in training successThe role of accountability and coaching in employee growthReal-world examples of how better training leads to better customer experiencesKyle shares how Visperio was founded to bridge these training gaps, emphasizing the importance of continuous learning, hands-on coaching, and clear expectations. Cindy adds her perspective on the impact of engaged leadership and why a lack of manager involvement can make or break a team.If you’re tired of training that doesn’t translate into real results, this episode is a must-listen! Tune in and learn how to transform training into a long-term success strategy.Contact Kyle: Website: https://visperio.com/ Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.With a team that’s nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.Join us as we dive into Mindy’s remarkable journey of raising her family while raising her team to new heights. Discover how she’s not only breaking barriers but also setting new standards in the industry. This is a story of grit, growth, and the power of mentorship. Don’t miss it!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It’s a chaotic landscape where the reasons you pay deposits on special orders become all too clear.In this episode, we explore how service and parts departments navigate the fallout from post-COVID supply chain issues, along with the funny (and sometimes frustrating) reality of mis ordered parts. From the saga of Jaguar wiper arms to the magic of Wynn’s Supreme Engine Clean, we’ve got a mix of insider stories, laughs, and lessons learned.Whether you're in the business or just a car enthusiast, this episode will leave you with a new appreciation for the journey of getting your car fixed!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Welcome to “Live and On the Drive,” where we explore the dynamic intersections of business, culture, and innovation. Today, we’re thrilled to have Beth from Carter Myers Automotive—an industry leader with 24 locations across three states, supporting 18 OEMs. Beth’s here to share CMA’s unique approach to recruiting the next generation of cultural and customer-focused advocates, all while transforming lives and moving relationships forward.From renting Ryder trucks to empowering future leaders, Carter Myers Automotive is redefining what it means to build a career and a community. If you’re looking for a workplace where culture truly matters, you’ll want to hear this. Oh, and for those braving the winter storm—we’re sending you some Florida warmth as we dive into this exciting conversation. So, buckle up—it’s time to move lives forward!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentarBuckle up as Cindy Lawrence and Cindy Sarver take you on a hilarious and eye-opening journey through the unexpected luxury wonderland of dealership amenities!  From custom-label bottled water with a side of popcorn to in-house movie theaters , complimentary massages , and even golf courses , dealerships are serving up more than just car repairs—they're delivering VIP experiences!Cindy shares laugh-out-loud moments about stumbling upon hidden gems like iPads casually tucked next to popcorn stations and why service advisors need to shine a spotlight on these hidden perks.Whether it’s stylish shuttle rides , barbershops on-site, or a quick workout in the dealership gym while your oil gets changed, these perks aren’t just extra fluff—they’re customer satisfaction gold!So, whether you're a service advisor looking to impress or a car owner wondering what perks you’ve been missing , this episode is your VIP backstage pass to the dealership hospitality experience.Tune in for laughs , insights, and one golden takeaway: Always ask, “What amenities do you offer?”Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Get ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wynns! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, transparency, and efficiency in the automotive industry.Join us as we explore the debate over who should talk maintenance—technicians or advisors—and how Video MPI is bridging the communication gap. Discover why preventative maintenance is the ultimate money-saver and how this technology gives technicians a voice while empowering advisors to shine. From tales of carbon buildup to a crash course on customer trust, this episode is packed with laughs, lessons, and a whole lot of love for the unsung heroes under the hood.Whether you’re a car enthusiast or someone who just wants to keep their ride running smoothly, this episode will leave you informed and entertained. Tune in for another fun ride On The Drive!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence, Ann Griffith, and special guest Brian Trigalet as they hit the road to Lakeland, Florida, for a riveting conversation on the evolution of vehicle inspections. From the days of scribbled notes on greasy paper to cutting-edge video updates sent straight to your phone, this episode dives deep into how transparency, trust, and technology are transforming the auto repair experience. Laugh along as they recount quirky stories from the shop, explore the pros and cons of digital advancements, and debate whether kiosks and gadgets will ever replace the personal touch of a seasoned advisor. Tune in for insights, laughs, and a glimpse into the future of automotive care. Don't miss this joyride on "On The Drive"!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Ever wondered how a simple tire replacement turns into a masterclass on performance vehicles? In this lively episode, Cindy Lawrence shares a relatable story about a friend’s mom who unknowingly entered the world of high-maintenance luxury cars. From pricey specialty tires to the quirks of lease agreements, Cindy dives into what it really means to own—or accidentally buy—a performance car.With entertaining anecdotes and practical advice, Cindy breaks down why some cars cost more to maintain and how to avoid surprises like unexpected oil change fees or alignment costs. Whether you’re a seasoned car owner or just love a good story, this episode is packed with humor, insight, and the tips you didn’t know you needed. Tune in, laugh along, and get ready to make smarter decisions about your ride!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

In this exciting episode of On The Drive, hosts Cindy Lawrence and Ann Griffith dive into their passion project, OnTheDriveSolutions.com—a groundbreaking platform designed to streamline the chaos of the automotive service industry. From humorous anecdotes about childhood dreams of being radio DJs to the lightbulb moments that sparked this innovative idea, Cindy and Ann share how they’re turning decades of industry experience into an accessible, game-changing solution for service advisors and managers alike.Get ready to hear about the tools and tips that will make service advisors’ lives easier, improve customer experiences, and revolutionize onboarding in dealerships nationwide. With a February 14, 2025 launch date—just in time for Valentine’s Day—this platform is a labor of love for everyone in the auto industry. Whether you’re a service advisor, manager, or a curious customer, this episode will leave you inspired, informed, and excited for the future of automotive service!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and her team on a fun and enlightening journey through the twists and turns of warranties! In this episode, we uncover the secrets behind factory warranties, extended coverage, and the often-misunderstood world of aftermarket plans. From unexpected challenges to laugh-out-loud anecdotes—like the time a squirrel turned an engine into its personal pantry—this episode is as entertaining as it is educational.Discover how to spot the best warranty options, avoid common pitfalls, and handle tricky customer situations with grace. Whether you’re an industry pro or just curious about what happens behind the scenes at a dealership, you’ll leave with a smile, some new knowledge, and maybe a newfound appreciation for your service advisor. Don’t forget to leave us a five-star review and share the ride!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-month adjustments, this episode unpacks the unexpected twists and turns of keeping customers happy and cars running smoothly.Whether you’re curious about what it takes to be a service advisor or want insider tips on navigating the dealership for your next repair, Cindy and Ann’s friendly banter and real-talk approach make this complex topic entertaining and easy to understand. Buckle up, listeners—it’s a journey filled with laughs, learning, and the best-kept secrets of the service lane!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Step into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall tire can’t just be patched or why some filters cost more? Cindy and Ann use clever analogies—from Band-Aids on knuckles to over-the-counter meds—to demystify car maintenance and help customers understand the value of quality repairs.Through hilarious and insightful stories, like the DIY mishap that became a customer loyalty lesson, they reveal how educating rather than upselling builds trust and lasting relationships. With a mix of humor and expertise, this episode will have you looking at car care from a fresh perspective. Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

In this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accidentally crashing into the dealership to wild mix-ups and hilarious misunderstandings, they dive into the crazy world of automotive service. These real-life tales will have you laughing out loud. So sit back, relax, and enjoy a fun, casual listen about the unexpected moments that keep everyone on their toes!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

In this exciting follow-up to last week’s episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, specializing in rebuilding high-end suspension parts. Hear how this multigenerational team transformed a passion for Mercedes-Benz into a thriving company, providing solutions where dealerships fall short.From early days tinkering with bikes in Germany to becoming the go-to experts for rebuilding rare parts like Bentley and McLaren struts, this episode is packed with stories of innovation, customer dedication, and the unstoppable drive to solve the impossible. Whether you're a car enthusiast or just love a good family business success story, you won’t want to miss this compelling deep dive into the heart of RMT!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookContact Nicole Vinent:Sales ManagerRebuild Master Tech ®6689 NW 16th TerrFort Lauderdale, FL 33309Toll Free Tel: 888-373-3610Local Tel:  954-934-9595 ext: 100Email: [email protected]: www.RebuildMasterTech.comHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti

In this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-to-find parts for luxury and antique vehicles. Whether you're a dealership, a service advisor, or a consumer looking to save on expensive repairs, RMT provides reliable, cost-effective alternatives for keeping your car running smoothly.Learn about the differences between remanufactured and rebuilt parts, the importance of OEM components, and how RMT helps solve the problem of sourcing discontinued or back-ordered parts. This episode is packed with valuable insights for anyone in the automotive world, highlighting RMT's expertise in keeping high-end vehicles on the road, from South Florida to across the globe. Tune in to discover how they are reshaping the repair industry, one strut at a time!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookContact Nicole Vinent:Sales ManagerRebuild Master Tech ®6689 NW 16th TerrFort Lauderdale, FL 33309Toll Free Tel: 888-373-3610Local Tel:  954-934-9595 ext: 100Email: [email protected]: www.RebuildMasterTech.comHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti

In this episode, Terry Bly and Cindy break down Wynn’s fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. But for deeper, more thorough care, Wynn’s 3-system cleaner is like visiting the dentist for a professional cleaning. They also explain how carbon buildup in your engine is much like soot from a candle or the blackened residue left by a grill's flame—thick, hard to remove, and stubborn. This buildup can reduce your car’s gas mileage and power over time. Learn how Wynn’s products tackle this issue, helping restore your engine’s efficiency and performance.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookContact Terry A. Bly:Phone number: 561.262.0193Website: wynnsusa.comHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what’s really covered to learning the difference between a warranty and a guarantee, Cindy shares insider tips every car owner should know. Ever wonder why dealerships make money on both warranty repairs and customer-paid fixes? Or how to avoid those surprise out-of-pocket costs? Cindy's got you covered with relatable stories, helpful advice, and even a few laughs along the way.Perfect for anyone who wants to feel empowered before their next service appointment, this episode will make you rethink everything you thought you knew about warranties—because it’s not just about what’s covered, it’s about how to make the most of it!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!