Schulering HUB Talking Hospitality Podcast

Most hotels keep failing at staff training — but what if the solution is simpler than you think? Sarah Brooks, a top 101 global HR mind, reveals how genuine communication and a focus on core skills can transform staff retention and service quality almost overnight.In this eye-opening episode, Sarah shares her personal journey from childhood ambition to senior HR expert, highlighting the power of experience, empathy, and intentional training in hospitality. You'll discover why on-the-job learning, targeted skills matrices, and authentic leadership are the keys to reducing staff turnover — even in the most high-pressure environments. We break down practical steps for independent hoteliers to build foundational training plans, foster company culture, and engage their teams without massive budgets or complex overhaul.You'll also hear why traditional training often fails hospitality brands, especially amid high turnover and industry burnout. Sarah discusses the importance of connection, caring for employees' well-being, and leading by example — especially in a post-COVID world where mental health and resilience have become critical. Her insights show how transparent communication, personalized onboarding, and small yet impactful gestures (like quality staff meals and inclusive feedback) can dramatically improve morale and loyalty.Missing out on effective development costs your business in turnover, reputation, and service — but investing in people creates a competitive edge. Whether you're running a boutique hotel or managing large brands, this episode delivers pragmatic, proven strategies to upgrade your staff training and retention today. Perfect for hotel owners and managers hungry for real change, it's your blueprint to cultivate a motivated, skilled, and committed team.Sarah Brooks is a globally recognized HR leader with over 20 years of hospitality expertise, known for transforming staff development strategies across multiple markets and hotel types. Her practical approach and human-centered philosophy make her insights invaluable for hospitality professionals aiming to elevate their teams sustainably.Learn how to reframe your training culture, empower your staff, and build a hotel that visitors and employees love. Because in hospitality, people are the true luxury — and the winning difference.Fikrah HR: www.fikrahhr.comConnect with Sarah: https://www.linkedin.com/in/sarahbrooks-hr-passionate/Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

What if I told you that your housekeepers are your best source of insight?  In our latest episode, we discuss the invaluable role of housekeepers in understanding guest needs and preferences.  Host: Mauricio SchulerGuest Speaker: Julia KrebsHow do you think hotels can utilize this knowledge better? Let’s chat in the comments!  #Housekeeping #GuestInsights #HotelManagement #Hospitality #ServiceExcellence #Podcast #IndustryInsights #HotelExperience Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Are you still selling four walls and a bed? If so, you’re already behind. In this episode of the Schulering HUB Talking Hospitality Podcast, we sit down with Pedro Colaco, CEO of Guestcentric, to dismantle the traditional approach to revenue management and guest engagement. Pedro argues that in an increasingly digital world, guests aren't looking for a hotel—they are looking for memories and emotional resonance. We dive deep into the "Hospitality Staffing Crisis" and why the industry’s biggest bottleneck is no longer technology, but the ability to deliver a genuine emotional connection. Whether you are looking for a hospitality staff training solution or trying to reduce hotel staff turnover, this conversation provides the blueprint for balancing high-tech facilitators with high-touch human warmth. In this episode, you will learn:Why we are moving toward separate websites for "agents" and "humans." The critical link between staff engagement and guest connection. Why you must hire for warmth and train for skill to survive the current market. How to use tech as a facilitator for understanding, not a replacement for soul. Tune in to transform your independent property from a commodity into an experience. Follow Schulering HUB Talking Hospitality Podcast for more insights into the future of the industry.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Is your hotel still living in the past?In this episode of the Schulering HUB Talking Hospitality Podcast, host Mauricio sits down with Alexey Kovrigin, a veteran who built the in-house revenue optimization system (ROS) for Starwood Hotels. Now leading Hotel Lab, Alexey is on a mission to prove that revenue management is the "soul" of a profitable hotel business—and most people are doing it wrong.We dive deep into why "Total Revenue Management" is no longer just a buzzword but a necessity that includes spas, casinos, and even parking lots. If you think your monthly market reports are timely, wait until you hear how Hotel Lab uses AI to generate 20-page, data-heavy reports in just 10 minutes—delivered days after the month ends, not months later.In this episode, you’ll discover:The Three Pillars of RM: Why technology fails without the right process and people.The Pricing Simulator: How gamification is fixing the "boring" world of revenue management training.The "Unexplored Territory": Where AI is headed and why you need to "embrace technology" to free up your strategy.Whether you’re a boutique owner or a director of revenue, it’s time to stop "recycling numbers" and start strategizing.Listen, subscribe, and join the Schulering HUB community to stay ahead of the hospitality staffing crisis and master continuous learning.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

The Death of Chatbots & The Rise of Agentic HospitalityIs the hotel website officially dead? In this episode of the Schulering Hub Talking Hospitality Podcast, host Mauricio Schuler sits down with two industry "heavyweights"—Daniel Doppler, CEO of Quinta, and Philip von Ditfurth from Apaleo PMS —at the Hotel Jalta in Prague to discuss the seismic shift from basic automation to AI Agents.As we approach 2026, the hospitality landscape is moving beyond the "kindergarten" phase of chatbots. We dive deep into why structured data is the new "quintessence" of the industry and how the Model Context Protocol (MCP) is creating a bridge between Large Language Models (LLMs) and property management systems (PMS).In this episode, you’ll discover:The Evolution of Data Points: Why moving from 800 to 3,700 data points (like pool length or fridge temperature) is the only way to stop AI "hallucinations".The Future of Booking: Why Daniel believes hotel websites will become less useful as personal AI agents begin talking directly to hotel AI agents.Operational Autonomy: How AI "assistants" are ending the era of "room Tetris," freeing staff from administrative screens so they can return to being true hosts.Open API vs. Monolithic Systems: Why a "smart PMS" with an open architecture is essential for actionable data and seamless guest experiences.The Infrastructure "Shovels": How companies like Apaleo, Quinter, and Blent are building the sub-brains and infrastructure required for the next generation of hospitality.Whether you are an independent hotelier or part of a global chain, this conversation provides the "shovels" needed to navigate the AI gold rush. Don’t get stuck in the traffic of the past—learn how to leverage agentic hospitality to stay ahead of the curve.Key Hospitality Insights:MCP (Model Context Protocol): The "box" that provides the knowledge and guardrails for AI to act securely on transactional data.Staff Adoption: Why convenience is the ultimate driver for overcoming technology anxiety in the hotel industry.Beyond 2026: The transformation of accommodation concepts through digital-first, staffless, and tailored business models.Featured Guests:Daniel Doppler: CEO of Quinter (formerly Quicktext), serving 1,900 hotels in 72 countries.Philip von Ditrich: Representing Apaleo, an open PMS platform serving over 2,000 hotels across 32 countries.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Is your training budget the first line item you cut when times get tough? In this episode, we reveal why that decision might be costing you nearly $626,500 a year in hidden turnover costs.Join us for a deep dive into the measurable ROI of hospitality training. We move beyond the "fuzzy" benefits of soft skills to analyze hard data, proving that well-designed training programs don't just prevent mistakes—they generate returns of 200% to 500%.Whether you are an independent hotelier or a GM, you will learn how to transition your training strategy from "defense" (avoiding lawsuits and turnover) to "offense" (generating efficiency and revenue).In this episode, you will discover:The Math of Turnover: Why replacing a single manager costs $50,000 and how "modest" turnover rates can bleed over half a million dollars annually.Legal "Defense" Strategy: The critical lessons from Miller v. Walmart and why your training documentation is your best protection against negligent hiring lawsuits.Case Study - The 37% ROI: How addressing a language barrier with ESL courses led to a massive productivity boost for groundskeepers.Operational Efficiency: How a simple "supply cart" training program saved 240 hours of labor in just one month.Why Training Fails: The danger of skipping the "Design" phase and why the T.R.A.I.N. methodology (Teach, Repeat, Ask, Imitate, Know) is essential for adult learners.Featured Concepts:ADDIE Model ImplementationRisk Management & Legal Liability Calculating "Net Program Benefits" The "Virtuous Cycle" of Staff Satisfaction Listen now to stop the "silent killer" of your margins and turn your staff development into your hotel's strongest asset.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Is Training an Expense or an Investment? The Real Cost of Turnover with Yamel Henriksen (AHLEI)Do you know how much it truly costs when an employee leaves your hotel?Many hoteliers see training as a "nice-to-have" expense. But when you look at the numbers, the cost of not training is far higher. In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio Schuler sits down with Yamel Henriksen, Area Manager for Europe, Africa, and the Middle East at the American Hotel & Lodging Educational Institute (AHLEI).With over 70 years of history, AHLEI is the global leader in hospitality certification, helping professionals from frontline staff to general managers build successful careers. Yamel shares her inspiring journey from organizing events as a student to leading education across three continents, and explains why training is not just about business—it is a moral choice.In this episode, we uncover:The Shocking Cost of Turnover: Why replacing a single manager can cost up to €10,000 in recruitment fees alone—plus months of lost productivity.Return on "Individual": Why the best investment isn't just in your property, but in the people who bring it to life.Simple Steps for Independent Hotels: You don't need a big budget. Learn how to build a learning culture with just 10 minutes a day and simple public recognition.The Future of Learning: How Artificial Intelligence (AI) will help us identify skill gaps and personalize training, allowing humans to focus on what matters most: empathy and service.Whether you manage a small boutique hotel or a large corporate team, this conversation will change how you think about your staff. As Yamel says, "It is always cheaper to prepare the people you already have than to pay to repair the damage of losing them".Tune in to learn how to turn your hotel into a place where talent wants to stay.Resources Mentioned:Guest: Yamel Henriksen – Connect on LinkedInOrganization: American Hotel & Lodging Educational Institute (AHLEI) – Visit WebsiteHost: Mauricio Schuler | SchuleringFind more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

If you are a leader in hospitality, you aren’t just running a business, you are fighting a "brutal war against attrition". With industry turnover rates hitting a staggering 85% in the U.S. , the cynical question every owner asks is unavoidable: Why pour time and money into training employees who will just leave in seven months? In this AI deep dive into our Research and Article for the podcast with Florian Horn, we dismantle the "Training Paradox" and reveal why the old way of hiring and training is actually a financial drain. We break down the true cost of losing a single employee—over $5,800 conservatively —and introduce a new, adaptive battle plan for building a "High Fidelity Workforce".In this episode, you will learn:The "Training Paradox": Why the risk of turnover forces managers to do the bare minimum, creating a self-fulfilling prophecy of underprepared staff.The "Attitude First" Filter: Why you can teach a POS system but can’t teach empathy—and how to spot the "service DNA" in a 15-minute interview.The Retention Ramp: How to use simple SMS preboarding to win loyalty before Day One.The 90% Rule: Why peer-to-peer "buddy systems" transfer tacit knowledge 90% more effectively than any manual.Gamification & VR: How big players like Hilton are using Virtual Reality to boost empathy by 94% without the awkward roleplay.Stop being the "grim reaper" of hospitality who only appears when things go wrong. Tune in to discover the framework that turns training from a cost center into your best retention tool.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Are you struggling to fill hospitality jobs or keep your team motivated? With industry turnover rates hitting 72%, the old ways of hiring and training are broken. In this episode, we sit down with Florian Horn, Managing Director of Manifesto Market, to unpack a revolutionary approach to HR that is turning "dead zones" into vibrant cultural hubs in Prague and Berlin.   Florian shares his "Blue Ocean" strategy for hospitality training: stop hunting for experience and start hiring for attitude. From the critical psychology of "Day One" (and avoiding the dreaded "shit show" of bad onboarding) to his unique "Jedi & Padawan" peer-mentorship model, this episode is a masterclass in building teams that stay.   In this episode, you will learn:The "Hire for Attitude" Strategy: Why technical experience can sometimes be "baggage" and how to spot the right personality for your brand.   The "Jedi" Training Model: How to empower your staff to train their future peers, creating immediate trust and accountability.   Fixing "Day One": Why the first 24 hours determine if a new hire stays or leaves, and how to treat it like "meeting the in-laws."   Managing Gen Z: How to navigate the new "guardrails" of the younger workforce and why respecting their boundaries is a retention superpower.   The "Chirpy" Manager: Why emotional contagion matters and how a leader's mood dictates the guest experience.   About Our Guest: Florian Horn is the Managing Director at Manifesto Market, a hospitality brand known for transforming neglected urban spaces into cashless, renewable-powered food hubs. With over 18 years of experience—including 11 years at Hard Rock Cafe and roles at Michelin-starred Le Gavroche—Florian is an expert in scaling operations and building high-performance teams across borders.   About Manifesto Market: Manifesto is "Europe's largest food hub" concept, blending 20+ restaurants, culture, and technology into a sustainable ecosystem. Their locations in Prague and Berlin are famous for their "good vibes," "urban oasis" atmosphere, and innovative reversible design.   #HospitalityTraining #HospitalityJobs #ManifestoMarket #HRStrategy #RestaurantManagement #FlorianHorn #EmployeeRetention #GenZWorkforce #HospitalityLeadershipFind more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Are Gen Z workers truly "disloyal," or is there a bigger story? The data is clear: the average Gen Z employee stays in their first few jobs for just 1.1 years. This isn't job-hopping; it's "growth hunting".In this crucial episode, we dive past the stereotypes and analyze the data to understand the fundamental shift happening in the workforce. You'll learn:The Mobility Shift: How Gen Z's average job tenure compares to Millennials (1.8 years) and older generations.The Missing Rungs: Why the nearly 30% drop in traditional entry-level jobs since 2024 is forcing young talent to hunt for growth outside their companies.Non-Negotiable Priorities: Why work-life balance ranks as Gen Z's single biggest motivator—even higher than salary—and what they are really looking for in a role.The Great Email Paradox: Discover why email is Gen Z's favorite work tool, yet a major source of stress for over half of them (and how the anxiety of "unwritten rules" leads to avoidance).The New Playbook: Learn how to fundamentally shift your approach by moving from a boring "list of tasks" to a compelling "mission". We reveal four actionable steps to build an organization where Gen Z not only stays but thrives.It's time to stop asking, "How do we retain Gen Z?" and start asking, "How do we build an organization so full of opportunity and support that they would never want to leave?".Featured in this episode: Insights from a global study by Randstat , the Zero Bounds Report , and Clinical Psychologist Dr. Catherine Woodhull.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Lazy. Entitled. Overly demanding. Purpose-driven activists. The stereotypes used to describe Generation Z in the workplace are as common as they are contradictory. We hear that they live on TikTok and hate formal communication, yet they’re also leading the charge for social change from their cubicles.But what if these labels miss the point entirely? Recent data from multiple global reports paint a picture of a pragmatic, ambitious, and often misunderstood generation navigating a workforce that simply wasn't built for them. Their behaviors aren't flaws; they are rational adaptations to a volatile economic and professional landscape. It’s time to move beyond the myths and uncover the surprising realities of what Gen Z truly wants and needs from their careers.This is Schulering's first AI podcast. A research and conversation by Schulering, a presentation by AI.Watch the original episode here:https://www.schulering.com/blog/from-boring-jobs-to-missions-how-to-motivate-gen-z-in-hotelsFind more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Gen Z in Hospitality: What Hotels Must Change to SurviveAre hotels still built for a generation that’s already left the chat?In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe, a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work—and travel—so differently, and why most hotel structures, hierarchies, and training models feel like they’re stuck in the ’90s.Expect bold truths, practical takeaways, and a few uncomfortable questions every hotel leader should be asking right now.You’ll learn:Why Gen Z no longer believes in “career ladders” and what they want insteadHow one Belgian hotel group gave young employees a real voice in redesigning guest experiencesWhy turning job descriptions into missions can transform motivationThe hidden reason traditional onboarding fails with today’s workforceIf you’re serious about attracting the next generation of guests and employees, this episode will challenge how you lead, train, and communicate inside your hotel.🎙️ Listen now and start rethinking hospitality before Gen Z checks out for good.-----------Connect with Benoit:https://www.linkedin.com/in/benoitvancauwenberghe/https://www.20something.be/Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

🎙 Negotiation Skills Every Hotelier Should KnowWhat if the key to better hotel partnerships, stronger leadership, and happier teams wasn’t about lowering your rates, but about learning how to negotiate with confidence?In this episode, we sit down with Tatjana Kniazeva, a hospitality negotiator and regional manager who has spent over 20 years working with hotels across 12 countries. From leading complex B2B negotiations to coaching professionals on communication and empathy, Tatjana shares how negotiation can transform not only your business outcomes but also your relationships at work.Together we explore the human side of negotiation: why listening matters more than speaking, how empathy builds trust faster than discounts, and how cultural intelligence can turn misunderstandings into opportunities.Tatjana also opens up about her own journey: from burnout and self-doubt to rediscovering balance and purpose. Her story reminds every hotel leader that success in hospitality starts with understanding people — including yourself.Whether you manage a boutique hotel or lead a growing hospitality group, you’ll walk away with practical insights you can apply right away: how to prepare for a deal, handle objections without fear, and build long-term partnerships that benefit everyone involved. This conversation goes beyond contracts — it’s about building confidence, respect, and leadership through meaningful communication.✨ Connect with Tatjana Kniazeva: LinkedIn: https://www.linkedin.com/in/tatjana-kniazeva/Website: https://key2success.biz/💡 Follow Schulering HUB Podcast If you enjoyed this episode, please follow, rate, and share it with your colleagues — it would mean the world to me. You can also find more episodes and free hotel training resources at www.schulering.comFind more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

What if the secret to becoming the #1 luxury hotel in America wasn’t location, design, or money… but something far more human? 🌊✨In this episode, I sit down with Jeff Giasson, General Manager of Acqualina Resort in Miami — the only hotel in the U.S. to earn Forbes Five Stars for both hotel and spa, AAA Five Diamonds, and #1 ranking by U.S. News & World Report.Jeff has done it all: bellman, laundry, housekeeping, night audit — and today he leads a team that delivers unforgettable five-star experiences. But how did he get there? And what can independent hoteliers learn from the way Acqualina hires, trains, and inspires its people?👉 Here’s a taste of what you’ll discover:Why hiring for heart and attitude beats experience every time.How a simple but powerful hotel onboarding checklist can make or break employee success.The strategies Acqualina uses to reduce hotel staff turnover in an industry famous for burnout.Practical leadership tips for hotel managers to inspire loyalty and elevate guest service.How culture, training, and curiosity create the foundation for hotel staff training excellence.💡 Whether you run a boutique hotel, a resort, or you’re just passionate about hospitality, this conversation will show you the building blocks of a team that performs and stays.Don’t just watch this episode. Learn the secrets that can transform your hotel — before your competitors do.Want to join the Acqualina Resort team?https://www.acqualinaresort.com/careersFind more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Can emotional connection beat price and convenience? In this episode, Guestcentric CEO Pedro Colaco shares a simple playbook for turning hotel staff training and hospitality leadership into unforgettable hotel guest experiences—and more direct bookings. Pedro explains why “your website and booking engine are one digital lobby,” how a two-question pre-arrival workflow personalizes stays at scale, and where leaders must own the guest story end-to-end. 88% of travelers say brand emotional connection matters for returning—let’s make it real, not fluffy. What you’ll learnHow leadership, not tools, is the #1 bottleneck to guest connection—and how to fix it with on-property presence and digital fluency. The “two-question” pre-arrival tactic that creates meaningful moments (and how to operationalize it). “Intent-aware” booking flows: tailoring add-ons by party type, season, and purpose (think babysitting in family trips, river cruises in summer). The unified digital lobby: craft cinematic copy and imagery that sell feelings—not features. 3 quick wins for independents in 7 days: upgrade emotional copy, launch the pre-arrival prompt, and design in-stay touchpoints that show “we’ve got you.” AI & the road ahead: “websites for humans” vs “websites for agents,” and why small brands can still win.About our guest Pedro Colaco is the CEO of Guestcentric, partnering with thousands of hotels to improve guest experience and direct revenue. He’s a champion of behavior-driven design, A/B testing, and intent-aware booking journeys. Why this matters for your hotel If you lead hotel staff training, run hospitality leadership programs, or own the hotel guest experience, this episode gives you a blueprint to turn emotion into measurable outcomes: higher direct-booking share, better review sentiment on “welcome/staff,” and more referrals. (We built the SEO around: hotel staff training, hospitality leadership, hotel guest experience.)Subscribe for more If you’re an independent hotel, GM, or L&D lead, hit subscribe for weekly playbooks on training, onboarding, leadership, and guest experience.#HotelStaffTraining #HospitalityLeadership #HotelGuestExperience #HotelMarketing #DirectBookings #GuestExperience #BookingEngineFind more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Why do so many hotel employees leave within months, despite good pay and great properties? And how can independent hoteliers reduce turnover while improving guest experience?In this 3-part mini-series of Talking Hospitality, host Mauricio Schuler sits down with hospitality leader Nah-Dja Tien to explore the past, present, and future of hotel onboarding.Episode 1 – Past: From Disney University’s rigorous onboarding to boutique hotels relying on shadowing, we uncover what shaped today’s practices—and why they often fail.Episode 2 – Present: The reality of high turnover, overworked managers, and why so many onboarding processes still miss the mark.Episode 3 – Future: How hotel will look like, what segments will shine and which ones will fight? And the core of hospitality is...📊 Did you know? Structured onboarding increases retention by 69% and training investments boost profit margins by 24%.If you’re an independent hotel owner, GM, or HR leader, this series gives you practical strategies to reduce staff turnover, improve training, and create stronger hotel teams.👉 Subscribe now and follow the full series—Past, Present, Future.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

PART 2Why do so many hotel employees leave within months, despite good pay and beautiful properties? Why do managers spend endless hours retraining new hires, only to repeat the cycle again and again? And most importantly—what can independent hoteliers do to stop the turnover spiral?In this 3-part series of Talking Hospitality, host Mauricio Schuler speaks with seasoned hotel leader Nah-Dja Tien to uncover the past, present, and future of hotel onboarding—and how it directly impacts both staff retention and guest satisfaction.✨ Episode 1 – Past: From Disney University’s famously rigorous onboarding to boutique hotels relying on shadowing and “tribal knowledge,” we explore what shaped current hospitality training practices—and why they often fail.✨ Episode 2 – Present: The reality facing most independent hotels today: high turnover, limited HR support, and managers juggling training with dozens of other tasks. We reveal how these gaps affect employee experience, staff retention, and the guest journey.✨ Episode 3 – Future: Looking ahead with optimism, we discuss innovative solutions—like pre-employment onboarding, buddy systems, employee audits, and Schulering’s STAY Framework (Standards, Training, Acculturation, Your Role)—that help independent hotels build happier, more consistent teams.📊 Key takeaways:Hotels face an average turnover rate of 23%, but without proper onboarding, it doubles to 42%.Losing a single employee costs European hotels an average of €5,000+.Employees are 69% more likely to stay for 3 years if they experience structured onboarding.Companies that invest in staff training see 24% higher profit margins.This series is designed for independent hotel owners, general managers, HR leaders, and hospitality consultants who want practical, proven strategies to reduce turnover, improve staff engagement, and deliver unforgettable guest experiences.👉 Subscribe now and follow the full series—Past, Present, and Future—to discover how great hotel onboarding transforms not only your team but also your bottom line.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

🎙️ How Great Hotel Onboarding Boosts Staff Retention – Lessons from the Past Why do so many hotel employees leave within months, despite good pay and beautiful properties? Why do managers spend endless hours retraining new hires, only to repeat the cycle again and again? And most importantly—what can independent hoteliers do to stop the turnover spiral?In this 3-part series of Talking Hospitality, host Mauricio Schuler speaks with seasoned hotel leader Nah-Dja Tien to uncover the past, present, and future of hotel onboarding—and how it directly impacts both staff retention and guest satisfaction.✨ Episode 1 – Past: From Disney University’s famously rigorous onboarding to boutique hotels relying on shadowing and “tribal knowledge,” we explore what shaped current hospitality training practices—and why they often fail.✨ Episode 2 – Present: The reality facing most independent hotels today: high turnover, limited HR support, and managers juggling training with dozens of other tasks. We reveal how these gaps affect employee experience, staff retention, and the guest journey.✨ Episode 3 – Future: Looking ahead with optimism, we discuss innovative solutions—like pre-employment onboarding, buddy systems, employee audits, and Schulering’s STAY Framework (Standards, Training, Acculturation, Your Role)—that help independent hotels build happier, more consistent teams.📊 Key takeaways:Hotels face an average turnover rate of 23%, but without proper onboarding, it doubles to 42%.Losing a single employee costs European hotels an average of €5,000+.Employees are 69% more likely to stay for 3 years if they experience structured onboarding.Companies that invest in staff training see 24% higher profit margins.This series is designed for independent hotel owners, general managers, HR leaders, and hospitality consultants who want practical, proven strategies to reduce turnover, improve staff engagement, and deliver unforgettable guest experiences.👉 Subscribe now and follow the full series—Past, Present, and Future—to discover how great hotel onboarding transforms not only your team but also your bottom line.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this powerful episode of Talking Hospitality by Schulering HUB, Mauricio Schuler sits down with Raquel Noboa, founder of Fifty Shades Greener, whose life changed forever on December 26th, 2004.Raquel was managing a luxury island resort in the Maldives when the Indian Ocean tsunami struck. She survived, but was left with eco-anxiety that haunted her for years. Instead of turning away, she chose to transform that fear into a mission: to make sustainability simple, practical, and accessible for everyone in hospitality.From starting as a room attendant with no English to leading Ireland’s first carbon-neutral hotel, Raquel shares:The biggest challenge hotels face in training staff for sustainability (and it’s not the tech).Two solutions to overcome this: one traditional and one tech-driven.Three immediate steps hoteliers can take today to see results.This episode is not just about going green. It’s about leadership, culture, and turning sustainability standards into daily hotel operations that save money, reduce turnover, and build loyal guests.🌱 If you believe hospitality has the power to shape a more sustainable future, this episode will inspire you to take action—starting today.👉 Connect with Raquel Noboa & Fifty Shades Greener:Website: fiftyshadesgreener.ieLinkedIn: Raquel NoboaJoin the Weekly Sustainability Hub: Fifty Shades Greener on LinkedInFind more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

From hotel valet to CEO of one of the world’s leading hospitality training companies, Geoffrey Toffetti’s journey is a masterclass in resilience, ambition, and the power of upselling. In this episode of Talking Hospitality by Schulering HUB, Geoffrey shares with Mauricio how a single skill, upselling at the front desk, transformed his career and eventually scaled into a training platform that has helped more than 2,500 hotels worldwide boost revenue, staff morale, and guest satisfaction.We discover the biggest challenge hotels face when engaging staff in selling more, and Geoffrey offers two proven solutions that balance guest experience with revenue growth. Independent hoteliers will also learn three actionable steps they can apply tomorrow to turn their front desk into a revenue-generating hub without compromising service quality.If you’re a hotel manager, GM, or independent hotel owner looking to improve staff performance, reduce turnover, and train your team to upsell with confidence, this episode is packed with practical strategies you can implement right away.If you like this episode, please send it a colleague, and follow our show. It would mean the world to us.Learn more about FPG:https://frontlinepg.com/Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Launching a hospitality tech product is exciting, but without the right marketing strategy, even the best ideas can get lost in the noise. In this episode of the Schulering HUB Talking Hospitality Podcast, host Mauricio Schüler speaks with Jacki Brown, a hotel tech marketing professional with over six years at Amadeus leading marketing strategy, product positioning, and go-to-market launches.Jacki shares essential marketing tips for hospitality tech startups, including:How to research your market, Define a clear value proposition, Create content that resonates with independent hoteliers, and Choose the right channels to reach decision-makers. She also reveals low-budget tactics for small teams, creative ways to stand out in a crowded market, and her predictions for the future of hospitality marketing in the age of AI.If you’re building a hotel tech solution or want to sell to independent hotels, this conversation is your roadmap to gaining traction, boosting visibility, and winning loyal customers.If you like this episode, please consider sharing it with one colleague, like and follow our channel for more conversations. Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

"You Never Get a Second Chance to Make a First Impression." And in hospitality this first impression is often made by someone who has just been hired. In this episode of the Talking Hospitality podcast, Mauricio Schuler emphasizes the critical importance of hotel staff training and onboarding in enhancing guest satisfaction and operational efficiency. He discusses the high turnover rates in the hospitality industry and how effective training can significantly improve employee retention and performance.The episode introduces the STAY onboarding framework, which provides a structured approach to training new hires, ensuring they are well-prepared and integrated into the hotel culture. Mauricio highlights the need for continuous learning and development within hotel teams to foster a positive guest experience.Listen now and start the conversation to change the bottom line through humanizing your services.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Today, we’re diving into the world of hospitality education with a very special guest – Alexander Muir.Alexander is a hospitality management teacher with deep roots in the industry. From working in his family's coffee shops to holding roles at prestigious places like The Four Seasons in London, his journey is a testament to a lifelong passion for hospitality.In our chat, Alexander shares how the field has evolved and why a hospitality degree still matters in today’s fast-changing world. He highlights the value of combining classroom learning with real-world experience and talks about the many paths students can take to build meaningful careers in this space.We also discuss the shifting challenges the industry faces – from rapid tech developments to changing guest expectations – and how education can help future professionals stay ahead. Alexander makes a strong case for blending traditional teaching with hybrid learning models to suit different types of learners.Looking ahead, he shares his vision for hospitality education: more personalized, more connected to the industry, and focused on key areas like sustainability, tech, and people management. His insights offer a hopeful and practical look at what the next generation of hospitality leaders will need.And before we get started, don’t miss our short segment “Happiness in Hospitality” with Nah-Dja Tien. In this episode, we explore how hoteliers can turn guest feedback into a powerful tool for helping employees grow and thrive.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Join us on the Schulering Hub Podcast: Talking Hospitality as host Mauricio Schüler sits down with hospitality veteran Brian Barden for a candid and engaging conversation about leadership and hiring in the industry.Brian shares lessons from his years of experience, fresh takes on employee engagement, and real-world insights into the challenges of finding and keeping great talent. Whether you're a seasoned pro or just getting started in hospitality, this episode is packed with useful takeaways.Tune in, enjoy the conversation, and if you like what you hear, leave a rating and let us know what you think—your feedback helps us keep bringing you great content!Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub Talking Hospitality Podcast, Mauricio Schüler and Mary Mattson-Quagliana delve into the concept of infusing a soul into hotel brands. They explore Mary's journey into hospitality, her experiences with Rosewood Hotels, and the importance of creating a strong brand culture that resonates with both employees and guests. The conversation emphasizes the need for hoteliers to align their values with their brand promise, the significance of training in embedding these values, and the role of leadership in fostering a positive culture within the hospitality industry. In this conversation, Mary Mattson-Quagliana and Mauricio Schüler discuss: the importance of engaging employees through collaborative training, measuring success in hospitality, avoiding common pitfalls in brand implementation. They emphasize the need for independent hotels to establish their own standards that reflect their unique brand values, and the significance of taking the time to build these values effectively. The discussion also highlights the changing expectations of Gen Z travelers and the importance of adapting to their preferences for meaningful experiences.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Today we share a captivating conversation between with our host Mauricio Schuler and Eduardo Alcalde on the Schulering Hup Podcast. But before in the first part of the podcast together with Nah-Dja Tien we underscore the indispensable role of innovation and creativity in cultivating happiness in hospitality industry. As we delve into conversation, we narrate a story of ingenuity, showcasing a human-centered design approach through lavish beds and round-the-clock breakfast offerings, fostering a culture of sheer delight. Nah-Dja Tien, emphasizes that creativity transcends intelligence, highlighting the importance of a playful mindset in tackling challenges. Following the podcast we are coming to the main part. Where we delved deep into Eduardo's illustrious career in the hospitality industry, from his early days at the Swiss school in Mexico City to his experiences managing renowned hotels and resorts across the globe.Eduardo shared valuable insights on leadership, emphasizing the importance of empathy, adaptability, and clear communication when leading multicultural teams. He highlighted the challenges faced during the pandemic, including the difficult task of letting go of employees, but also the resilience and strength required to navigate through such crises.Stay tuned for more insightful episodes on the Schulering Hup Podcast!Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hospitality Podcast,we are sitting down with Kim Baaden, a former special forces commander, and Kovid Panty, a tech prodigy and co-founder of Impact Yes, a company specializing in leadership development for hospitality professionals. Together, they uncover the most pressing leadership challenges in hotels today, including high staff turnover, lack of trust, toxic micromanagement, and the gap between independent hotels and branded chains. They break down their unique, four-phase Leadership Elite Program and explain how tailored coaching, AI-powered assessments, and hands-on implementation can transform hotel teams from within. The discussion also highlights the role of emotional intelligence, cross-generational leadership, and neuroscience-based training in building a sustainable culture. Whether you're a GM, hotel owner, or HR professional, this episode delivers actionable insights to help you build stronger teams, retain talent, and improve guest satisfaction through effective leadership.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Today on the Schulering Hub Podcast, we’re exploring what truly drives success in the hospitality world — the powerful blend of emotional intelligence and leadership.Our guests, Vladka Vlaskova and Nah-Dja Tien, bring rich experience and thoughtful insights into how emotion and empathy shape great hospitality.Vladka, a seasoned hospitality professional turned certified life coach, shares why understanding and managing emotions is more than just a “soft skill” — it’s a core life skill. She highlights how emotional intelligence can help us navigate both the challenges and rewards of working in a people-centered industry.Nah-Dja, a passionate hospitality leader and former GM of several iconic hotels, reflects on how bringing emotion into his leadership style has shaped guest experiences and strengthened his teams. For him, leading with heart has always been key to creating positive, lasting impact.Together, they explore the real-world applications of emotional intelligence — from self-awareness and empathy to creating supportive, healthy work cultures. Their conversation offers practical tips for leaders who want to grow personally while uplifting their teams and guests.Join us for this honest and inspiring episode as we uncover what it takes to build happiness and connection in the hospitality industry — one thoughtful conversation at a time.A huge thank you to Vladka and Nah-Dja for sharing their stories. Be sure to stay tuned for more insightful episodes right here on the Schulering Hub Podcast!Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this conversation, Mauricio and Alexei Kovrigin delve into the intricacies of revenue management in the hotel industry. They discuss the evolution of revenue management systems, the importance of education and training, and the role of artificial intelligence in optimizing revenue strategies. Alexei shares insights from his extensive experience at Starwood and Hotel Lab, emphasizing the need for hoteliers to embrace technology and understand the total revenue management concept. The discussion also highlights common misconceptions about revenue management systems and offers practical steps for hoteliers to improve their revenue management processes.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub Talking Hospitality podcast,  Mauricio speaks with Sabine Holtkamp about the intersection of AI and hospitality, particularly focusing on how hotels can leverage technology to increase direct bookings.Sabine shares her journey in the hospitality industry, her transition to digital solutions, and the launch of her startup, Book Better Direct. The conversation delves into the role of online travel agents (OTAs), the impact of the Digital Market Act, and practical steps hoteliers can take to enhance their direct booking strategies. Message from Sabine:As a thank you, and in the spirit of what you mentioned about perhaps building something further from the podcast, I’d love to extend a special opportunity to your audience, and to you.An Exclusive “Mafia Offer” for Listeners of the showI’d like to offer the first 20 hotels in your community the chance to join BookBetterDirect via a Lifetime Deal — a one-time fee, no recurring costs, ever.To make it even more irresistible, they’ll get 15% off with the code SCHUXXL15 on our dedicated landing page (link below). A direct sign-up link: https://bookbetterdirect.com/choose-your-lifetime-deal/Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub Talking Hospitality Podcast, Mauricio Schüler and Matthieu Mioche discuss the challenges independent hotels face in recruiting talent.Matthieu shares his journey from chef to recruitment expert and highlights the importance of purpose and employee experience in attracting and retaining talent. They explore the current talent shortage in the hospitality industry, the significance of creating a positive work environment, and strategies for independent hotels to improve their recruitment processes. In this conversation, Matthieu Mioche discusses the critical aspects of employee induction, the challenges of understaffing in the hospitality industry, and the importance of creating a welcoming environment for new hires. He emphasizes the need for strong employer branding and the role of recruitment agencies in attracting talent. The discussion also touches on emerging trends in hospitality recruitment, including the significance of emotional intelligence and lifelong learning for future talent.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

This special episode is a lively debate webinar requested by Schulering community members Szilvia Olah, Custódio Barreiros, Rachelle Peterson, and Erika Bucsi.This conversation explores the significance of professional communities in the hospitality industry, focusing on the empowerment of women, the challenges of leadership, and the need for inclusivity. The discussion highlights the disparities in gender representation at the C-suite level, the importance of mentoring and coaching, and the industry's response to sustainability and dietary needs. The speakers share personal experiences and insights on how communities can foster growth and support, while also addressing the ongoing challenges of equal opportunity and pay. This conversation delves into the complexities of gender dynamics in the workplace, focusing on the gender pay gap, the challenges women face in leadership roles, and the importance of community support. The speakers discuss the negotiation skills women often lack, the generational perspectives on success, and the need for inclusive yet effective communities. They also touch on the hypocrisy within some community dynamics and the importance of maintaining individuality while being part of a group. Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this conversation, Mauricio Schuler and Burak Ipekci delve into the evolving role of concierge services in the hospitality industry. They discuss the importance of guest experience, Burak's personal journey in hospitality, the challenges of recruitment in a post-pandemic world, and the essential human connection that defines exceptional service. Burak emphasizes the need for empathy, community, and genuine interactions in creating memorable guest experiences, while also addressing the industry's struggle to attract young talent and the misconceptions surrounding the concierge role. In this conversation, Burak Ipekci shares his insights on the hospitality industry, emphasizing the joy and dynamic nature of the field. He discusses the importance of hands-on experience in management roles, the value of training and mentorship, and the need for effective communication within teams. Burak also addresses the impact of technology, particularly AI, on concierge services and the future of the industry, highlighting the emotional connection that remains essential in guest experiences.The podcast is created by Schulering.👉 Schulering is a comprehensive employee‑experience platform for the hospitality industry. It helps hotels:- Attract talent with “cultural decks” (video tours of your workplace and values)- Onboard new hires via interactive, self‑paced training modules- Train & certify staff by turning SOPs into engaging e‑learning courses with progress tracking- Retain & upskill teams through curated industry podcasts and lifelong‑learning resourcesBy mirroring the guest‑journey model, Schulering ensures your people deliver outstanding service at every stage.🌐 visit our page to learn more about Schulering:👉 https://www.schulering.comFind more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this conversation, Mauricio Schuler and Krisztina Soreg discuss the evolving landscape of hospitality education and talent attraction. They explore the need for innovative teaching methods, the importance of emotional intelligence, and the necessity of bridging the gap between academia and industry. The discussion emphasizes the changing expectations of young professionals and the importance of creating a culture of learning within hospitality organizations. Soreg shares insights on how to empower students and professionals to think like entrepreneurs, adapt to industry changes, and foster meaningful connections in their careers.TakeawaysYoung people seek purpose in their careers.The pandemic shifted priorities towards meaningful work.Data analytics is crucial for understanding employee satisfaction.Emotional intelligence is vital in hospitality.Creating a culture of learning is essential.Collaboration between academia and industry is necessary.Innovative training methods can enhance student engagement.Future talent in hospitality must think like entrepreneurs.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this episode, Mauricio Schuer and Jody Jacobson discuss the critical importance of data in the hospitality industry, particularly for independent hoteliers. They explore the challenges of data migration, the common mistakes made during system upgrades, and the significance of clean and structured data for effective decision-making. Jody shares her insights from years of consulting, emphasizing the need for proper training, documentation, and the integration of technology to enhance operational efficiency. The conversation also touches on the future of AI in hospitality and how it can streamline processes and improve guest experiences.Takeaways:Data is essential for the efficiency of tech stacks in hospitality.Independent hoteliers face unique technological challenges due to limited resources.Proper data migration requires careful planning and execution to avoid loss.Integrations between systems must be managed to ensure data quality.Training and documentation are crucial for effective technology use.Cleaning and standardizing data is vital before migration.AI can enhance reporting and decision-making in hospitality.Structured data is necessary for effective AI utilization.Long-term planning is essential when structuring data for future needs.Hotels must focus on guest experience while leveraging technology.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

What if the reason why your hotel doesn’t retain employees is because you do not have a mentorship program.Shannon McCallum started as a high school student working at her neighboring Luxury Hotel. Today she is the VP of Hotel Operations at Resorts World Las Vegas.The most expensive development in the strip, offering:🏨 3 luxury hotels, 🎰 10,900 m2 casino floor, 🍽 over 50 restaurants 🙏 Employing more than 5,000 peopleShe shared the recipe for leading what is considered one of the most successful mentorship programs in the world. And you can learn it all by investing 40 minutes of your time. It includes:HumanityLeadershipCommunicationLove for hospitalityAre you ready to take your hotel to a new level?On this episode you will learn:What to consider when creating a mentorship programThe effect of mentorship programs on the company’s leadershipThe Role of Communication and Collaboration for SuccessWhat the Future holds for hospitality businessesIf you enjoyed this podcast, please consider subscribing to our channel and sharing it with your colleagues. Enjoy the chat and learn something new with Schulering today.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this conversation, Mauricio Schuler and Saar Shai discuss the evolving role of families, particularly kids and teens, in travel decisions and hotel experiences. They explore the challenges hotels face in catering to younger guests, the operational hurdles involved, and practical steps hoteliers can take to enhance family experiences. The discussion also highlights future trends in family travel and the importance of engaging kids in loyalty programs, ultimately emphasizing the need for hotels to adapt and innovate to meet the changing expectations of families.Takeaways:Hotels often overlook the needs of kids and teens.Delighting children can lead to increased guest satisfaction for parents.Simple welcome gifts can significantly enhance the guest experience.Hoteliers should focus on quick wins to improve family offerings.Understanding the family segment can unlock new opportunities for hotels.Personalization is key in creating memorable experiences for families.Connect with Saar: https://www.wanderland.london/Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this conversation, Mauricio Schuler and Karla Kannan discuss the pressing staffing challenges in the hospitality industry, particularly in the wake of the pandemic. They explore the evolution of learning and development, emphasizing the need for effective onboarding programs that adapt to the new workforce, including Generation Z. The discussion highlights the importance of technology in training, the necessity of creating a culture of recognition, and the future skills that will be essential for hospitality professionals. Karla shares insights on consulting for independent hoteliers and the value of investing in people and partnerships to enhance the guest experience.Listen to it now and please consider subscribing to our channel. Your support helps us to find more interviews with top industry leaders, bringing better content every week.Key Takeaways79% of hotels report staffing issues and 22% consider it critical.Training and onboarding have changed significantly post-pandemic.There is a pressing need for efficient training solutions.Technology can enhance training but must be implemented carefully.Recognition and career development are crucial for employee retention.Effective training must be relevant and useful to employees..Investing in people is essential for long-term success in hospitality.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this podcast Mauricio Schuler and digital marketing veteran Chris Zhao offer a nuanced perspective on the evolving landscape of search and social media. Zhao, drawing on his extensive experience at Travel Media Group and a formative stint at Disney, explains that traditional SEO—once driven by metrics like traffic volume and cookie-based attribution—is yielding to the disruptive influence of AI-powered search. Zhao further highlights the shift to what he terms “social 2.0,” where the focus is less on mere social connectivity and more on fostering trust and authenticity through richer content. He emphasizes that independent hoteliers must rethink their strategies by leveraging not only metasearch and OTAs but also influencer partnerships and comprehensive content marketing. Check the full episode right now!Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

This episode dives into the mind of Nah-Dja, a hotel industry veteran who has opened 11 hotels across Europe, including three that became TripAdvisor’s #1 spots in Prague. Nah-Dja breaks down his unique approach to hospitality—one that prioritizes culture over convention. From hiring staff based on gut feeling to ditching uniforms for Diesel jeans, Nah-Dja shares how he built teams that genuinely love their work. He also unpacks the power of "spoiling" guests and why independent hotels need to rethink hiring in a post-COVID world. Schulering aligns perfectly with Nah-Dja’s vision by helping 𝐢𝐧𝐝𝐞𝐩𝐞𝐧𝐝𝐞𝐧𝐭 𝐡𝐨𝐭𝐞𝐥𝐬 attract and train employees who truly fit their culture. Instead of relying on generic onboarding materials, Schulering creates personalized culture decks that bring a 𝐡𝐨𝐭𝐞𝐥’𝐬 𝐬𝐭𝐨𝐫𝐲, 𝐯𝐚𝐥𝐮𝐞𝐬, 𝐚𝐧𝐝 𝐞𝐧𝐞𝐫𝐠𝐲 𝐭𝐨 𝐥𝐢𝐟𝐞. By integrating real conversations with passionate hoteliers, Schulering ensures that new hires connect with a hotel’s unique identity before they even start. In a world where hospitality is becoming more automated, Schulering keeps the human element at the forefront.If you want to hear how passion and purpose can redefine an industry, don’t miss this one. Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Join us in this insightful episode of the Schulering Hub podcast as we converse with Jan Šulc, General Manager of the Aldrov Resort. Dive deep into the world of luxury hospitality, exploring the challenges and triumphs of opening a high-end resort in the Czech Republic's remote regions. Jan shares his rich background in hospitality, the journey of the Aldrov Resort, and the innovative use of technology to enhance guest experiences. Whether you're a hospitality enthusiast or just love a good behind-the-scenes story, this episode is packed with valuable insights and intriguing tales. Tune in for a dose of inspiration and industry knowledge!Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this episode, we dive into the future of hotel hospitality with Kadi Saadlo from Hotel Buddy. Kadi introduces a game-changing hotel technology that enhances the guest experience by streamlining the hotel check-in process and offering seamless room upgrades.Tune in to learn how Hotel Buddy is reshaping the hotel industry and get an exciting glimpse into the future of hospitality technology. Join us for an insightful conversation about hotel innovation and the future of the guest experience.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Last year we had the pleasure of welcoming Carolina Peralta, a Hospitality and Tourism consultant whose journey in the industry started as a waitress. After a life-changing student exchange to Australia in 2009, she developed a deep passion for hospitality and has since dedicated herself to finding innovative ways to help the F&B sector evolve.Carolina shared the story of her career's beginnings and how her personal project, Rituais da Hospitalidade (Hospitality Rituals), led her team to become a finalist in the UNWTO Hospitality Challenge in 2021.With a Master’s in Hospitality Strategy and Digital Transformation, Carolina offered insightful perspectives on the future of the industry and the exciting opportunities that lie ahead.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

 Wilka Nascimento is your guest in today’s show, the creator and presenter of “The Leadership Podcast”. Wilka shared some of her views and challenges leaders in the hospitality industry are facing nowadays. For her, many of these are due to a lack of staff training and internal culture. Last, but not least, our traditional moment where our guest joins Maurício on a trip into the future revealing her visions and expectations for what is to come, where technology will play a part, but not replace our desire for connection. Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this edition of Talking Hospitality, our host Mauricio Schüler sits down with renowned chef and environmentalist Claudio Cardozo. Drawing from his culinary experiences in major cities like New York, London, Hong Kong, and Japan, Cardozo voices his deep concerns about the environmental impact of food production. Struck by the man-made waste he encountered in untouched areas such as the Amazon, he's become an ambassador for Cool Earth, fighting for global rainforest protection. Beyond his environmental advocacy, Cardozo also works to support local producers, minimize waste, and educate young chefs about sustainability. His inspiring journey shows how passion for cooking can harmoniously merge with a dedication to environmental stewardship.If you're intrigued by the intersection of culinary arts and sustainability, don't miss out on this cool chat. Tune into Talking Hospitality on Spotify. If you enjoy what you hear, we encourage you to follow us for more inspiring conversations and consider sharing this episode with others. Together, we can help spread the word and inspire a sustainable culinary future.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

Our guest of today's episode of Talking Hospitality podcast is Ghaith Dalati, the General Manager of Pullman Dubai Creek City Center, in one of the most engaged in sustainability hotels in the world. Ghaith shares insights on their sustainable initiatives and Dubai's ambition to become a global leader in sustainability. We also talked about the importance of government support and individual commitment in driving sustainable development. The serious attitude to enviroment of this hotel deserves attention of all hoteliers. Connect to Ghaith via Linkedin.Find more information about Schulering on our website.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In today’s show we spoke to John Carpenter, an Executive recruiter, director of Snelling Hospitality, with over 20 years of history serving the industry in the USA. In Carpenter’s words: “an authentic, creative hospitality recruiting firm”.We spoke about the biggest challenge hospitality is facing now worldwide: the STAFF SHORTAGE. He told us that the hiring process is only one piece of the puzzle that hospitality leaders must understand, adding that the retention strategies and company culture are equally important. John’s experience in the field is fantastic, recruiting from managers all the way to VP and CEOs. He explained how Snelling Hospitality helps the hoteliers to build the right strategy and to retain talent. But his big advice is: “it all starts on DAY ONE”. What does it mean? Listen to our chat.Of course he played our Back to the Future game. For John, hospitality is made of human contact, and that should not be changed.Is he right?Connect with John CarpenterSnelling Hospitality If you like the show, share this episode with your collaborators. Schulering Hub is a hospitality professional platform connecting the industry through learning. Join our community on LinkedIn.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

SummaryIn this conversation, Mauricio Schuler and Daniel Doppler discuss the significance of structured data in the hospitality industry, emphasizing its role in enhancing customer experience and driving bookings. He shares insights from his journey in creating QuickText, an AI solution for hotels, and explains how accurate data management can influence search engine rankings and customer decisions. The discussion also touches on the misconceptions hoteliers have about data, the necessity of a Chief Knowledge Officer, and the future of AI in hospitality.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub Talking Hospitality podcast, host Mauricio Schuler speaks with Bill Muench, a hospitality consultant with a rich background in hotel operations. They discuss the value of hiring consultants in the hospitality industry, the journey of Bill from a bellman to a consultant, and the importance of expertise and relationships in providing effective consulting services. Bill shares insights on how to identify a good consultant, the fears hoteliers may have about hiring consultants, and the process of working with them to ensure transparency and accountability. In this conversation, Bill Muench from AG Hospitality discusses the importance of hands-on consulting in the hospitality industry, addressing the challenges of change resistance among staff, and the necessity of measuring ROI from consulting services.He emphasizes the transformative potential of AI in hospitality while advocating for the preservation of the human element in guest experiences. The discussion also touches on the evolving landscape of short-term rentals and the need for traditional hospitality to adapt to new technologies and market demands.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio Schuler discusses the pressing issue of talent retention in the hospitality industry with Szilvia Olah, an expert in employee experience design. They explore the importance of creating a positive workplace environment, mapping employee experiences, and utilizing data-driven strategies to improve HR practices. Szilvia emphasizes the need for hoteliers to focus on employee feedback, personalize experiences, and adapt to the changing workforce dynamics. The conversation highlights actionable steps for independent hoteliers to enhance employee satisfaction and retention.Takeaways70% of hoteliers face recruitment challenges.Investing in employee retention is crucial.Employee experience design maps out every touchpoint.The workplace environment is incompatible with today's workforce.Focus on fixing the work environment, not just individuals.Data is essential for understanding employee needs.Exit processes should include feedback from departing employees.Personalization is key in employee experiences.Hoteliers need to identify different talent pools.Start small and structure improvements step by step.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.