The Hospitality Hangout | Restaurant Industry Trends & Hospitality Leaders

Chris Noffze, Director of Direct Franchising and Operations at Gong cha Americas, takes us inside Gong cha’s franchise growth strategy, simplified operations, and Gong cha 2.0 including Super Wu, the beverage automation system designed to build highly customized drinks faster and more consistently while allowing team members to spend more time with guests. From self-order kiosks and QR-driven drink production to training, retention, supply chain efficiency, K-pop collaborations, and the human side of hospitality, this conversation looks at what it takes to turn a global tea brand into a scalable restaurant platform. Is boba tea a fad? Chris explains why the category is here to stay — and why great operations, great people, and a consistent product matter as much as the drink itself. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Live from the Restaurant Leadership Conference, Hospitality Hangout sits down with M.J. Worsham, Vice President of Technology at Five Guys, to discuss AI in restaurants, automation, loyalty programs, restaurant operations, POS systems, labor optimization, guest experience, and the technology trends shaping the future of hospitality. M.J. shares how Five Guys evaluates emerging restaurant technology, why AI vendors must prove real operational value, how automation can improve restaurant management, and why the best technology solutions help employees rather than replace them. The conversation also dives into restaurant loyalty, direct-to-consumer marketing, premium restaurant positioning, POS evolution, restaurant data strategy, workforce technology, and the future of AI-powered restaurant operations. If you're a restaurant operator, franchise executive, hospitality leader, technology provider, or investor focused on restaurant innovation, this episode delivers valuable insights from one of the industry's leading technology executives. Hospitality Hangout is the restaurant industry podcast featuring conversations with restaurant executives, franchise leaders, hospitality innovators, technology founders, and operators shaping the future of foodservice. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

On this episode of Hospitality Hangout, hosts Jimmy Frischling and Michael Schatzberg sit down with Cathy Chavenet to discuss the remarkable growth of Paris Baguette. Kathy shares her journey from classically trained pastry chef and bakery owner to leading marketing, culinary innovation, and brand strategy for one of the fastest-growing bakery café concepts in North America. Cathy shares her journey from pastry chef and bakery owner to leading marketing, culinary innovation, and growth for one of the fastest-growing bakery café concepts in North America. The conversation dives into what makes Paris Baguette stand out in a crowded restaurant landscape, from baking fresh in every café and creating highly shareable products to balancing global scale with a neighborhood feel. The episode also explores emerging food trends, the rise of croissant innovation, protein-forward menu development, the importance of frontline talent, and how hospitality brands can build authentic guest connections while expanding rapidly. Cathy gives a preview of what's next for Paris Baguette and reveals some of the products helping fuel the brand's remarkable growth. Plus, hear the story behind the Supreme Croissant, Croissant Crisps, and why fresh-baked products continue to resonate with consumers around the world. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Rock & Brews CEO Adam Goldberg joins Hospitality Hangout live from the Restaurant Leadership Conference in Scottsdale, Arizona, for a conversation about the future of restaurants, experiential dining, restaurant traffic, and why food alone is no longer enough to win guests. In this Hospitality Hangout Short, Adam Goldberg talks with Michael “Schatzy” Schatzberg and Jimmy Frischling about how Rock & Brews, the rock-and-roll restaurant brand co-founded by KISS legends Gene Simmons and Paul Stanley, is built around more than a meal. The brand combines great food, hospitality, live music, sports, big screens, concert-quality sound, rock videos, beer, entertainment, and guest experience to create a restaurant concept that gives people a reason to dine in. As restaurant operators continue competing with delivery, grocery stores, changing consumer habits, labor challenges, and lower dine-in traffic, Rock & Brews is leaning into experiential hospitality. From casino restaurants and sports bar energy to live entertainment and rock-and-roll branding, Adam shares why the next generation of restaurant growth depends on creating places where guests feel connected, entertained, and excited to show up. This clip is for restaurant owners, restaurant operators, hospitality leaders, foodservice brands, franchise groups, casino operators, sports bar concepts, and anyone watching the future of the restaurant industry. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Breakfast is no longer just breakfast. Live from the Restaurant Leadership Conference, Josh Kern joins the Hospitality Hangout Podcast to break down why brunch culture, protein trends, social media, and hospitality are reshaping the restaurant business. From protein pancakes and breakfast burritos to brunch cocktails, loyalty, restaurant marketing, influencer culture, and why younger diners are changing the way America eats, this conversation dives deep into one of the hottest categories in foodservice right now. Josh also talks about growing Snooze Eatery, fixing restaurant culture, creating authentic hospitality experiences, why restaurants are leaning into breakfast and lunch, and how brands can stay relevant in the era of AI, creators, and changing consumer habits. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Live from the Restaurant Leadership Conference in Scottsdale, the Hospitality Hangout team sits down with Scott Drake to talk about how Chuck E. Cheese has evolved with a new generation of families, kids, and consumers. Scott shares how the brand modernized the Chuck E. Cheese experience through digital interactive environments, active play concepts, memberships, media content, loyalty programs, and experiential entertainment while still keeping the nostalgia and emotional connection generations grew up with. The conversation dives into the future of family entertainment, restaurant memberships, employee culture, experiential dining, Peter Piper Pizza, Adventure World, modern hospitality trends, and how Chuck E. Cheese continues adapting to changing consumer behavior in 2026. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Hospitality Hangout, hosts Michael “Schatzy” Schatzberg and Jimmy Frischling sit down with Neel Patel, CEO of Quiznos and Rego Restaurant Group, to discuss one of the most fascinating comeback stories in the restaurant industry. Once a 5,000-unit sandwich giant, Quiznos has spent the last decade rebuilding after bankruptcy and massive contraction. Neel shares how the brand is finding new momentum through franchise innovation, modular restaurant development, menu strategy, loyalty-driven growth, and a renewed focus on what made Quiznos iconic in the first place. The conversation dives into: • The emotional connection consumers still have with Quiznos • The new “Qube” modular restaurant concept • Why legacy restaurant brands are making a comeback • Restaurant workforce challenges and DailyPay partnerships • AI, automation, and operational strategy in QSR • Menu innovation, protein trends, snacking, and value • Franchising, restaurant ownership, and scaling modern brands From toasted subs to modern restaurant tech, this episode explores how a nostalgic brand is adapting to today’s hospitality landscape while staying true to its roots. If you care about restaurant growth, franchise development, hospitality innovation, or the future of fast casual dining, this is an episode you won’t want to miss. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Sterling Douglas returns to Hospitality Hangout to break down how AI is rapidly reshaping the restaurant industry and why operators are adopting technology faster than ever before. As the CEO of Chowly, Sterling shares how the platform has evolved from third-party marketplace integrations into a full-suite solution powering everything outside the four walls of the restaurant, including marketing, websites, and digital guest interactions. The conversation dives into how AI is quietly becoming embedded in restaurant operations, the shift from SEO to generative search, and why independent operators may now have a real advantage over large enterprise brands. Sterling also discusses the launch of his podcast focused on AI in restaurants, the changing tech stack, and what the next wave of innovation looks like for operators trying to grow in a digital-first world. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Every year, the National Restaurant Association Show takes over Chicago — and for anyone in hospitality, it’s more than just a convention. It’s where the industry shows up, shows off, and looks ahead. In this episode of Hospitality Hangout, Schatzy sits down with David Henkes and Lisa Malikow from Technomic to break down everything you need to know about the NRA Show. They get into how long “The Show” has been running, why it still matters, what trends are emerging this year, and how operators, brands, and suppliers can actually get value from attending. If you’re planning to attend the NRA Show this is your inside look at what to expect, what to watch for, and how to make the most of it. Whether you're a restaurant operator, hospitality executive, or industry vendor, this conversation will get you ready for one of the biggest foodservice events in the world. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, Jimmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.