Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

High ticket sales in home services aren’t about being pushy — they’re about giving customers the right options.In this episode, John Wilson and Jack Carr break down the systems behind bigger tickets, better close rates, and stronger sales cultures in HVAC, plumbing, and electrical businesses. They unpack why many technicians struggle with sales, how to shift the mindset around presenting options, and why education — not pressure — leads to better outcomes for both the customer and the company.In this episode, you’ll learn:Why sales in home services is really about educationThe “Why You, Why Now, How Can I Afford You?” frameworkHow to handle common customer objectionsWhy consistent sales training beats one-time seminarsHow option building impacts close rate and average ticketThe role incentives and competition play in sales performanceHost: John Wilson Co-Host: Jack Carr💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here  💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $500 off your first placement hereSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Most home service companies think they have a sales problem. In reality, they have an organizational problem.In this bonus episode, John Wilson breaks down why low average tickets usually come down to poor positioning, weak training, and solving the wrong customer pain points—not bad technicians.Drawing from experience scaling a $40M plumbing, HVAC, and electrical business and acquiring 14 companies, John explains how elite operators build high-ticket sales systems that consistently drive bigger jobs, higher close rates, and better customer outcomes.You’ll learn: Why most companies focus on the wrong problems  The difference between low-value and high-value solutions  How to build a “value ladder” for your service business  Why repairs can limit growth compared to replacement opportunities  The training, ride-alongs, and scorecards top operators use  How to increase average ticket without feeling “salesy”  The framework Wilson uses to grow core service revenue More Solo Content - @JohnWilsonStudioSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode, John sits down with Jackie Aubel, host of ServiceTitan’s Toolbox for the Trades, to unpack what content actually does for a home service business—and why most people get it wrong from the start.They break down the real role of podcasting: not a short-term revenue driver, but a long-term play for brand, relationships, and access. Jackie shares how ServiceTitan approaches content as a distribution machine—turning one episode into dozens of touchpoints across social, email, and paid media to stay embedded in the contractor ecosystem.But the bigger story is what’s happening across the trades.Just a few years ago, there was almost no content. Now, there’s an explosion—podcasts, newsletters, creators—and a new generation of operators entering with a sharper, business-first lens.They also get into why most people start content with the wrong expectations, how to define the right goal before you ever hit record, and what it actually takes to sustain something long enough to matter.If you’re thinking about building an audience—or questioning whether it’s even worth it—this is a clear-eyed look at the tradeoffs, upside, and reality of content in 2026.In this episode, you’ll learn: Why podcasts rarely generate leads (especially early on)  What content actually does for your business  Why every podcast should be treated like a content engine  How to set the right goal before starting  What’s changed in the trades—and why it matters now  Why consistency beats early performance, every time Host: John Wilson Guest: Jackie AubelHost: John WilsonGuest: Jackie Aubel🛒 Extra Special Thanks to Contractor Commerce!Contractor Commerce turns your website into a 24/7 sales engine for service contractors. With guided pricing, online service and membership sales, and deep system integrations, your site pre-qualifies customers before the phone ever rings.One contractor generated a $15,000 service sale after hours — straight from their website.Visit https://www.contractorcommerce.com/ Book a demo to see how Contractor Commerce turns your website into a 24/7 sales and qualification engine.📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?🎁 Start your 7-day free trial and get 20% off your first six months HEREShout Out to FieldPulse 🚀FieldPulse is an incSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Most home service companies rely too heavily on digital channels—and that’s a risky game.In this episode, John Wilson and Sam Preston break down door-to-door marketing (canvassing) and why it’s becoming one of the most powerful, scalable lead generation channels in home services. What started as a way to de-risk dependence on Google and Meta has turned into a multi-million dollar revenue driver—and a repeatable system for launching and scaling new branches.They walk through how top operators are building field marketing teams, structuring canvassing programs, and using this “analog” channel to create predictable growth without relying on algorithms.If you want to diversify your lead flow, lower risk, and unlock a new path to scale, this episode is your playbook.You’ll learn: Why relying on a single marketing channel puts your business at risk  How door-to-door marketing can generate 10–20%+ of total revenue  The structure of a high-performing canvassing team  Why high-ticket services make this model work  How to use canvassing to launch and scale new markets fast Host: John Wilson https://www.linkedin.com/in/johnbwilson1/Guest: Sam Preston https://www.linkedin.com/in/sam-preston-a682103b6/Shout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!📅 Book your demo💸Sponsored by CFO Made EasyBuilt a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers.  📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?🎁 Start your 7-day free trial and get 20% off your first six months HERESend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

John Wilson, CEO of Wilson ($40M revenue, ~200 employees), breaks down a hard truth: profit doesn’t keep businesses alive—cash does.In this episode, he explains how companies can look profitable on paper while quietly running out of money. From accounts receivable and payable to debt that never shows up in net income, John reveals why EBITDA and profit are often misleading—and what actually matters.Drawing on his experience bootstrapping Wilson and real-world examples (including a business with $12M in EBITDA but negative cash flow), he shows how everyday “micro decisions”—inventory purchases, payment timing, marketing spend, pricing, and vendor terms—compound into make-or-break cash outcomes.He also covers: Why businesses really go bankrupt  How CEOs should think about capital allocation  Updated benchmarks for true profitability  Practical ways to take control of your cash If you’re growing fast but feel tight on money, this episode will change how you think about your numbers—and your decisions.More Solo Content - @JohnWilsonStudioSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Most home service companies don’t have a lead problem—they have a follow-up problem.In this episode, John and Sam break down lifecycle marketing and how to turn every lead into more revenue without increasing ad spend. From speed to lead to SMS, email, and outbound calling, they explain how top operators build systems that consistently generate repeat business.If you want to stabilize lead flow, lower marketing costs, and scale faster, this is the playbook.You’ll learn: Why speed to lead should be under 15 seconds  How to get more value from every customer  The core lifecycle channels that actually drive revenue  How this system unlocks growth across every marketing channel Host: John WilsonGuest: Sam Preston💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here ⏱️Brought to you by The Military VeteranIf you’re running a home service business and hiring feels slow, risky, or you’re just not seeing the leadership talent you need, TMV can help. They connect companies like yours with exceptional military veteran leaders, people who’ve already proven they can execute, adapt, and lead under pressure. And they do it fast, with a white-glove process that saves you weeks and avoids costly mis-hires.Want to see who’s out there? Book a Free Coaching session HERESend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Most home service companies treat their fleet like a necessity.The best operators treat it like a strategy.In this episode, John and Jack break down how to actually think about fleet management—from financing vehicles to choosing the right trucks—and why most businesses are overspending without realizing it.They walk through the five main ways to buy vehicles (cash, loans, lines of credit, and leases), the real differences between operating and capital leases, and how programs like Ford’s line of credit can accelerate growth.But the biggest shift isn’t financing—it’s vehicle selection.Instead of overloading expensive service vans, they explain why smaller, lower-cost vehicles can improve efficiency, reduce unused inventory, and significantly lower operating costs across your business.If you’re trying to scale your service company, your fleet decisions will either unlock growth—or quietly drain your margins.In this episode, you’ll learn: The 5 ways to finance service vehicles (and which to avoid)  The difference between operating leases vs. capital leases  How fleet decisions impact profitability, cash flow, and valuation  Why smaller vehicles can outperform fully stocked vans  How to structure your fleet for growth, efficiency, and flexibility Whether you’re running 5 trucks or scaling past 50, this episode will help you build a smarter, more efficient fleet.Host: John Wilson https://www.linkedin.com/in/johnbwilson1/Guest: Jack Carr https://x.com/thehvacjack💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel. Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here⏱️Brought to you by The Military VeteranIf you’re running a home service business and hiring feels slow, risky, or you’re just not seeing the leadership talent you need, TMV can help. They connect companies like yours with exceptional military veteran leaders, people who’ve already proven they can execute, adapt, and lead under pressure. And they do it fast, with a white-glove process that saves you weeks and avoids costly mis-hires.Want to see who’s out there? Book a Free Coaching session Below 🔗 https://themilvet.typeform.com/to/BDwkmCU0?typeform-source=www.themilvet.org   Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

If you think a big EBITDA number alone will get you a big exit… you’re in for a rude awakening.In this episode, John sits down with longtime business advisor David Barnett—who’s helped sell hundreds of companies—to break down what actually drives value when it’s time to sell your business.From misunderstood multiples to messy financials, from distressed sales to “built-to-sell” winners, this conversation pulls back the curtain on how deals really get done—and why most owners leave money on the table.Because the reality is simple: Buyers aren’t just buying your profit… they’re buying how confident they are that profit will continue without you. What you’ll learn in this episode: Why EBITDA alone doesn’t determine your valuation  The 2 questions every buyer asks before making an offer  How poor systems, bad margins, and owner-dependence kill deals Most businesses don’t sell because they weren’t built to sell. If you want a real shot at a high-value exit, this episode is your roadmap.Connect with David Barnett: 👉 https://www.davidcbarnett.com/Connect with John: 👉 https://x.com/thehvacjack💡 Yelp — A Smarter Way to Win LeadsGoogle costs are up. Lead quality is down. You’re paying more for less.Meanwhile, Yelp generated 125M+ home service leads last year—and powers results across ChatGPT, Google AI, Apple Maps, and Alexa.Less competition. Higher intent.👉 Book a call: https://business.yelp.com/ownedandoperated 📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?🎁 Start your 7-day free trial and get 20% off your first six months at https://quo.com/owned If you enjoyed this episode, leave a 5-star review—it helps us reach more operators building real businesses.Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

If you’re not building your business to sell, you’re building yourself a job.In this episode, Jack sits down with Steve and Austin from McCall Wealth Advisors to break down what actually drives business value—and why most owners leave millions on the table when they exit.From EBITDA games to private equity traps, this is a masterclass on how to turn your home service business into a sellable, high-multiple asset.Because the reality is simple: No buyer wants to step in and buy a job—they want a business that prints profit.💡 What you’ll learn in this episode: Why 80% of your net worth is probably tied to your business The biggest mistake owners make when preparing for an exit  Why you should start planning your exit 5–7 years in advance📩 Connect with McCall Wealth Advisors:👉 https://mccallwealth.com/🐦 Connect with Jack:👉 https://x.com/thehvacjack💼 iWallet — Cut Payment Fees & Simplify Your Cash FlowRunning 5+ trucks? You know payments are a mess—slow checks, high fees, and disconnected systems.iWallet is built for home service businesses, combining cards, ACH, and digital checks into one platform that plugs into your CRM.We’re currently cutting our processing fees from 3% → 1.5% using iWallet.👉 Book a demo: https://iwallet.com/demo💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demoIf you enjoyed this episode, leave a 5-star review—it helps us reach more operators building real businesses.Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, John Wilson is joined by Jack Carr, CEO of Rapid Response, to break down their recent partnership and the strategy behind building a multi-market home service platform.They share what it actually looks like to scale through acquisitions—covering the real advantages of size, from better pricing to shared capacity—and why smaller operators struggle to compete. The conversation also dives into one of the hardest decisions in scaling: what to centralize vs. what to keep local. John and Jack unpack lessons from past mistakes, including how over-centralization can break a business.In this episode, we cover: Scaling through acquisitions and partnerships  The real benefits of scale in home services  Sharing capacity across markets  Centralization vs. decentralization  Building toward a $100M+ platform If you’re looking to grow beyond a single market, this is a candid look at what it actually takes.Host: John Wilson https://www.linkedin.com/in/johnbwilson1/ Guest: Jack Carr https://x.com/thehvacjack 💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here Break through the $5M ceiling.Join John Wilson and Jack Carr May 5–7, 2026 in Akron, Ohio for the Breaking $5 Million Workshop—a 3-day, in-person event for HVAC, plumbing, and electrical owners ready to scale. You’ll see the Wilson operation live, sit in on a real sales huddle, tour the shop, and build your roadmap to $5M+.🎟 Get $500 off with code BREAKINGEARLYBIRD Here Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Do Yard Signs Actually Work for Home Service Businesses?In this episode of Owned and Operated, John Wilson is joined by Sam Preston, CEO of Service Scalers, to break down one of the simplest—and most debated—marketing channels in home services: yard signs.Are they actually effective, or just cheap noise?John and Sam dig into the real economics behind yard signs, including why they can be 10–100x cheaper per impression than billboards—but come with tradeoffs in reach and perceived credibility. They also explore real-world examples, including a company that scaled to millions in revenue largely using yard signs alone.The conversation goes beyond theory and into execution: what makes a yard sign convert, where they work best, and the common mistakes that cause most operators to fail with them.In this episode, we cover: The true cost vs. return of yard signs compared to billboards  Why repetition in a neighborhood builds trust and drives calls  Real examples of businesses scaling with yard signs  The biggest mistakes operators make (and how to avoid them)  What actually makes a yard sign convert  When yard signs work best—and when they don’t If you’re looking for low-cost ways to generate more local demand—or wondering if yard signs are worth testing—this episode gives you a practical, no-BS breakdown of how to think about them.Host: John Wilson https://www.linkedin.com/in/johnbwilson1/Guest: Sam Preston https://www.linkedin.com/in/sam-preston-a682103b6/💼 Shoutout to Quick Staffers LLCNeed trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.🔥 Get $500 off your first placement here 💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.🔗 Schedule a demo 💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel. Want to learn how Service Scalers can do the same for you? 🔗Check Them Out HereSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

How do you double a plumbing business in just 90 days after buying it?In this episode, John Wilson breaks down the exact moves that led to nearly 100% growth immediately post-acquisition. From simple operational fixes to high-impact decisions, this is a practical look at what actually drives results in a small service business.If you're buying—or thinking about buying—a home service company, this episode shows how to unlock growth fast and run a business effectively from day one.Follow John Wilson:https://x.com/WilsonCompaniesMore Solo Content:https://www.youtube.com/@JohnWilsonStudioSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

I Bought 3 Home Service Businesses in 90 Days… Here’s What HappenedIn this episode of Owned and Operated, John Wilson sits down with co-host Jack Carr (CEO of Rapid HVAC) to break down what actually happens when you aggressively scale through acquisitions.After buying three businesses in 90 days, John walks through the strategy, the chaos, and the results—from rapid revenue growth to hitting 24% EBITDA and transforming the structure of his business almost overnight.This isn’t theory. It’s a real-time look at what it takes to scale a home service company through M&A—and when it actually works.What we cover: Why the best companies combine organic growth + acquisitions How John added $10–12M in run-rate revenue in one quarter The real reason acquisitions worked this time (and broke the business in the past)  How shared services (marketing, call center, dispatch) drive massive efficiency gains  Why infrastructure—not deal flow—is the key to scaling acquisitions If you’re thinking about buying businesses—or wondering when you’re actually ready—this episode is a candid breakdown of what it really takes to scale through M&A.📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.🎁 Start your 7-day free trial and get 20% off your first six months HERE💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here 💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $500 off your first placement here Host: John Wilson https://x.com/WilsonCompaniesGuest: Jack Carr (Rapid HVAC) https://x.com/thehvacjack#HomeServices #HVAC #Plumbing #BusinessAcquisition #Entrepreneurship #ServiceBusinessSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Is “weird” marketing actually working in home services… or are contractors missing massive opportunities?In this episode of Owned and Operated, John Wilson is joined by Sam Preston (CEO of Service Scalers) to break down unconventional marketing channels that are quietly driving real revenue for home service businesses.From advertising above 100+ stadium toilets to generating leads through church bulletins and local newspapers, this episode explores the overlooked strategies that most contractors ignore—and why they work.They also dig into why crowded channels like Google and Facebook aren’t the only path to growth, and how thinking differently about marketing can unlock cheaper leads and stronger brand recognition.In this episode, we cover: Why “weird” local marketing channels still drive real results  Real-world examples: stadium ads, newspapers, church bulletins, pizza boxes, and more  How overlooked channels can outperform traditional digital ads  The power of brand familiarity and low cost per impression If you’re looking to grow your home service business, reduce customer acquisition costs, or find an edge your competitors aren’t using—this episode will change how you think about marketing.Host: John Wilsonhttps://www.linkedin.com/in/johnbwilson1/Guest: Sam Prestonhttps://www.linkedin.com/in/sam-preston-a682103b6💳 Extra Special Thanks to Coast!Coast is the smart fuel card built for home service businesses. Set custom spend controls, stop fuel fraud in real time, earn rebates, and use it anywhere Visa is accepted — no more station restrictions or admin headaches.Want to see how much you could save? Check them out HEREThe Coast Visa® Commercial Card is issued by Celtic Bank. All card accounts subject to credit approval.Shout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!📅 Book your demo 💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo: Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

If you’re starting a home service business in 2026… you’re probably focusing on the wrong things.Most people waste months on logos, websites, and branding—before they ever get a single customer.In this solo episode, John breaks down exactly how he would start a home service business from $0 today—and the framework that actually drives revenue from day one.This isn’t theory. It’s the same mindset and systems used to build a $40M home service company from the ground up.If you’re thinking about starting a business—or trying to get your first real traction—this is the playbook.What You’ll Learn: Why picking the right market and service matters more than anything else  How to find low-competition, high-demand opportunities (and avoid crowded markets)  The biggest mistake new operators make (and why most fail early)  Why you’re not in the trade business—you’re in marketing and sales  The fastest way to get customers with $0 (and start generating revenue immediately)  Why branding, websites, and “looking legit” don’t matter early on Follow John Wilson: https://x.com/WilsonCompaniesMore Solo Content: https://www.youtube.com/@JohnWilsonStudioSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Is AI actually changing home services… or just hype?In this episode of Owned and Operated, John Wilson sits down with Tyson Chen (Founder of Avoca) to break down how AI is actually being deployed inside home service businesses right now—and why the gap between operators is widening fast.From contractors building their own tools to PE-backed companies unlocking millions in efficiency, this episode cuts through the noise and gets practical.What we cover: Why contractors are rapidly deploying AI across their businesses  The rise of “AI-native” operators (and why they scale faster)  Real use cases: dispatch, call center, marketing, and capacity planning  Where AI drives the biggest ROI (and where it breaks) If you’re trying to scale, improve margins, or stay competitive as AI adoption accelerates—this episode will reshape how you think about your business.Host: John Wilson https://www.linkedin.com/in/johnbwilson1/ Guest: Tyson Chen https://www.avoca.ai/partners/oaoShout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!📅 Book your demo 🛒 Extra Special Thanks to Contractor Commerce!Contractor Commerce turns your website into a 24/7 sales engine for service contractors. With guided pricing, online service and membership sales, and deep system integrations, your site pre-qualifies customers before the phone ever rings.One contractor generated a $15,000 service sale after hours — straight from their website.Visit contractorcommerce.com  Book a demo to see how Contractor Commerce turns your website into a 24/7 sales and qualification engine.💸Sponsored by CFO Made EasyBuilt a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers. #HomeServices #HVAC #Plumbing #Electrical #AI #Automation #ServiceBusinessSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Is Chick-fil-A entering home services… and what does that mean for contractors?At first glance, it sounds like a joke — but it’s real. A Chick-fil-A–backed venture has launched a home service brand focused on handyman work, and it raises a much bigger question:Who’s coming for the home service industry next?In this episode, John Wilson is joined by Jack Carr (CEO of Rapid HVAC) to break down what this move actually signals — from venture capital entering the trades to the long-term impact of consolidation.They also unpack a core issue most operators misunderstand: why handyman businesses are incredibly hard to scale, despite looking simple on the surface.From scope creep and pricing pressure to labor challenges and customer expectations, this conversation gets into the realities behind “easy” service models — and where the real opportunities are.In this episode, we discuss: Why Chick-fil-A’s move into home services isn’t as crazy as it sounds  The hidden challenges of running and scaling a handyman business  How “small jobs” turn into complex operations  Why the word “handyman” can hurt your pricing power  The rise of venture capital and institutional buyers in home services  What consolidation means for contractors over the next decade  How distribution (Home Depot, Costco, etc.) could reshape the industry If you’re building, buying, or scaling a home service business — this episode will give you a clearer view of where the industry is heading next.Break through the $5M ceiling.Join John Wilson and Jack Carr May 5–7, 2026 in Akron, Ohio for the Breaking $5 Million Workshop—a 3-day, in-person event for HVAC, plumbing, and electrical owners ready to scale. You’ll see the Wilson operation live, sit in on a real sales huddle, tour the shop, and build your roadmap to $5M+.🎟 Get $500 off with code BREAKINGEARLYBIRD HERE  💼 iWallet — Cut Payment Fees & Simplify Your Cash FlowRunning 5+ trucks? You know payments are a mess—slow checks, high fees, and disconnected systems.iWallet is built for home service businesses, combining cards, ACH, and digital checks into one platform that plugs into your CRM.👉 Book a demo HEREHost: John Wilson https://x.com/WilsonCompanies Guest: Jack Carr (Rapid HVAC) https://x.com/thehvacjackSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

If you’re trying to win in HVAC in 2026… most of what you’ve been told about marketing is wrong.Contractors are wasting thousands on agencies, chasing “leads,” and relying on channels they don’t actually control.In this solo episode, John breaks down the exact HVAC marketing system he’s using to scale one of the largest non-private equity-backed home service companies in Ohio—and what’s actually working right now.This isn’t theory. It’s what’s driving real calls, real jobs, and real growth.If you’re stuck in feast-or-famine, trying to grow past $1M, or scaling toward $10M+, this is the playbook.What You’ll Learn: The difference between controllable vs. uncontrollable demand (and why it matters)  The exact channels driving consistent HVAC leads today (SEO, Google Ads, LSA, direct mail)  Why most contractors underinvest in marketing—and how it holds them back  The “speed to lead” system that turns missed calls into booked jobs Follow John Wilson: https://x.com/WilsonCompaniesMore Solo Content: https://www.youtube.com/@JohnWilsonStudioSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Is your home service marketing actually working — or is Google getting all the credit? In this episode John Wilson and returning guest Tony Castelucci (Wanamaker Advertising) explain why cost‑per‑lead (CPL) often misleads, how attribution and demand generation are changing in 2026, and practical steps to measure true marketing ROI for plumbing, electrical, and HVAC businesses.They unpack why cost per lead is often the wrong metric, how demand capture and demand creation work together, and what operators need to track if they want to scale profitably instead of just chasing cheap leads.What we cover:Why last-click attribution gives too much credit to GoogleWhy cost per lead is one of the most misleading metrics in marketingThe difference between demand capture vs demand creationWhy branded traffic and direct traffic are often your best leadsHow to use timestamps, call data, and CRM reporting to measure true marketing ROIIf you're spending more on marketing but still struggling to understand what’s truly driving booked jobs and profitable growth, this episode is for you.Host: John Wilsonhttps://www.linkedin.com/in/johnbwilson1/Guest: Tony Castelucci (Wanamaker)[https://wantmore-leads.com] 💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo 💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel. Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Is AI killing SEO—or just changing how it works?In this episode of Owned and Operated, John Wilson sits down with Lisa from Service Scalers to talk about what SEO actually looks like in 2026. They break down why AI isn’t replacing search, why Google still dominates high-intent local buying behavior, and what home service companies need to do to stay visible.They cover the shift away from low-intent traffic, why Google Business Profiles matter more than ever, and how authority, trust, and user experience are replacing old-school SEO tactics.In this episode, we cover: -Why AI is changing SEO, not killing it -Why low-intent traffic is dropping -How Google Business Profiles drive local leads -Why brand search matters more than most owners realizeHost: John Wilson https://www.linkedin.com/in/johnbwilson1/Guest: Lisa Appleby https://www.linkedin.com/in/lisa-appleby/?originalSubdomain=uk📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?🎁 Start your 7-day free trial and get 20% off your first six months HERE 💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $500 off your first placement here 💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demoSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

I was obsessed with hitting $10M.And when we finally got there… everything broke.In this solo episode, John breaks down what it actually looks like to scale a trades business from $1M to $40M over the last decade — including the messy middle no one talks about.If you’re trying to grow past $1M, push to $10M, or build a $100M platform, this episode maps out the three stages every operator goes through:$1M–$5M: Survival & Scrappiness$5M–$20M: Structure & Systems$20M+: Scale, EBITDA & ExpansionThis is the unfiltered version of building a trades business — no playbook, no perfect plan, just figuring it out one step at a time.If you’ve got big ambitions but no clear roadmap yet… you’re in the right place.📈 What You’ll Learn:The exact playbook we used to grow from 8 employees to 200+Early-stage marketing and sales moves that drove 70% growthHow to structure acquisitions without relying on banksThe 4 core pillars of a scalable business (HR, Marketing, Accounting, Leadership)How to think about growth when you’re past $20MHost: John Wilson https://x.com/WilsonCompaniesMore Solo Content https://www.youtube.com/@JohnWilsonStudioSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

What does it actually take to build a billion-dollar septic company?In this episode of Owned and Operated, John Wilson sits down with the founders of Epic Septic to break down one of the most overlooked—and profitable—home service industries.They share how they went from zero to rapid growth, why septic is dramatically less competitive than HVAC or plumbing, and how simple fundamentals like answering the phone and selling on the first call can outperform expensive marketing strategies.In this episode, we cover:Why septic is one of the most overlooked home service opportunitiesHow 90% of competitors fail to answer the phone (and lose business because of it)Why speed-to-lead and phone sales drive extremely high close ratesThe real economics behind building a $100M–$1B service businessHost: John Wilson https://x.com/WilsonCompaniesGuests: Kyle Voss Chad Riddersen https://epicseptic.com/Break through the $5M ceiling.Join John Wilson and Jack Carr May 5–7, 2026 in Akron, Ohio for the Breaking $5 Million Workshop—a 3-day, in-person event for HVAC, plumbing, and electrical owners ready to scale. You’ll see the Wilson operation live, sit in on a real sales huddle, tour the shop, and build your roadmap to $5M+.🎟 Get $500 off with code BREAKINGEARLYBIRD HERE💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out HereSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Do truck wraps actually drive leads, or are most home service companies wasting money to look like everyone else?In this episode, John Wilson and Sam Preston break down branding, truck wraps, and why many HVAC, plumbing, and electrical companies overspend on “professional” branding that does not actually set them apart. They talk about what branding really does, why it helps close more deals than generate more leads, and how to think about standing out in a crowded market.In this episode, we cover:Why truck wraps no longer differentiate most home service brandsThe difference between branding that signals trust and branding that drives leadsWhy simple truck wraps often work better than busy designsHow branding has shifted from competitive advantage to table stakesWhy many contractors overspend to look like everyone elseHost: John Wilson https://x.com/WilsonCompaniesGuest: Sam Preston https://www.linkedin.com/in/sam-preston-a682103b6💸Sponsored by CFO Made EasyBuilt a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers. Break through the $5M ceiling.Join John Wilson and Jack Carr May 5–7, 2026 in Akron, Ohio for the Breaking $5 Million Workshop—a 3-day, in-person event for HVAC, plumbing, and electrical owners ready to scale. You’ll see the Wilson operation live, sit in on a real sales huddle, tour the shop, and build your roadmap to $5M+.🎟 Get $500 off with code BREAKINGEARLYBIRD Here 📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?🎁 Start your 7-day free trial and get 20% off your first six months HERESend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

The Marketing Stack for Home Service Businesses: From $1M to $10MWhat should home service companies actually spend on marketing at $1 million, $5 million, and $10 million?In this episode, John Wilson sits down with Ethan Wright of Service Scalers to break down the real marketing stack for HVAC, plumbing, and electrical companies at every stage of growth. They cover what changes as you scale, what stays the same, and where most owners waste money too early.If you run an HVAC, plumbing, or electrical business and want a clearer roadmap for how to think about marketing as you grow, this episode lays it out.In this episode, we cover:The best marketing priorities for home service companies from $1M to $10MWhy lead generation matters more than branding in the early stagesHow reviews, LSA, aggregators, and speed-to-lead drive growthWhen PPC, SEO, and lifecycle marketing become more importantWhy most owners hire for marketing too earlyHow pricing impacts your ability to buy leads profitablyHost: John Wilson https://x.com/WilsonCompanies Guest: Ethan Wright linkedin.com/in/ethanwrighttx💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.🔗 Schedule a demo Shout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!📅 Book your demo 💼 Shoutout to Quick Staffers LLCNeed trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.🔥 Get $500 off your first placement here Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Are Billboards Worth It for Home Service Businesses? (Or Just an Expensive Ego Boost?)Billboards can feel like a milestone for a growing home service company—your name on the highway, customers saying they saw your brand, friends texting photos of your sign. But for most HVAC, plumbing, and electrical companies, billboard advertising starts too early and becomes an expensive distraction from what actually drives growth: leads.In this episode, John Wilson sits down with Sam Preston (CEO of Service Scalers) for another installment of the Clicks to Calls series. They break down when billboards actually work, when they don’t, and why most contractors under $20M are usually better off buying more leads instead of investing heavily in brand campaigns.They also unpack what makes a billboard memorable, why density matters more than just “having one,” and how brand channels like billboards show up in your data through branded search rather than traditional attribution.You’ll learn:When billboards actually make sense for HVAC, plumbing, and electrical companiesThe biggest mistake contractors make: running one or two billboards instead of building densityWhy most companies under ~$20M should prioritize buying leads over brand marketingHost: John Wilson — https://x.com/WilsonCompanies Guest: Sam Preston — https://x.com/HeySamPrestonBreak through the $5M ceiling.Join John Wilson and Jack Carr May 5–7, 2026 in Akron, Ohio for the Breaking $5 Million Workshop—a 3-day, in-person event for HVAC, plumbing, and electrical owners ready to scale. You’ll see the Wilson operation live, sit in on a real sales huddle, tour the shop, and build your roadmap to $5M+.🎟 Get $500 off with code BREAKINGEARLYBIRD HERE💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $500 off your first placement here Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

How to Hire a GM or Operator for Your Home Service Business (and Avoid a $100K Hiring Mistake)Scaling past $10M can expose a brutal truth: the leadership team that got you here might not be the team that gets you to $25M+. In this episode, John Wilson talks with Brendan Aronson (Founder of The Military Veteran, TMV), a recruiting firm that places military veterans into executive and operator roles at home service companies.They break down what an “operator” actually does in a growing HVAC, plumbing, or electrical business—how to know when you need one, and how to avoid the expensive hiring mistakes that come from unclear expectations and a sloppy process. Brendan shares why veterans often excel under pressure, what to look for in reference checks, and the biggest red flag after a senior hire: changing everything on Day 1.You’ll learn:What a true GM/operator looks like in a $10M–$40M+ home service companyHow to test for performance under pressure (behavioral questions + reference checks)The #1 red flag: leaders who “rip up the carpet” immediatelyWhy the best operators listen first—and when fast change is required (safety/acute risk)How to build a real hiring pipeline (dozens screened → ~7 serious interviews)Host: John Wilson — https://x.com/WilsonCompanies Guest: Brendan Aronson (TMV) — https://themilvet.typeform.com/to/BDwkmCU0?typeform-source=www.themilvet.org💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo 💳 Extra Special Thanks to Coast!Coast is the smart fuel card built for home service businesses. Set custom spend controls, stop fuel fraud in real time, earn rebates, and use it anywhere Visa is accepted — no more station restrictions or admin headaches.Want to see how much you could save? Check them out HERE🔗 coastpay.com/ownedandoperated   The Coast Visa® Commercial Card is issued by Celtic Bank. All card accounts subject to credit approval.🛒 Extra Special Thanks to Contractor Commerce!Contractor Commerce turns your website into a 24/7 sales engine for service contractors. With guided pricing, online service and membership sales, and deep system integrations, your site pre-qualifies customers before the phone ever rings.One contractor generated a $15,000 service sale after hours — straight from their website.Visit HERE to Book a demo to see how Contractor Commerce turns your wSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

If you’ve ever felt stuck because your business outgrew your leadership team — or rushed a key hire just to relieve the pressure — this episode is for you.In this episode of Owned and Operated, John Wilson sits down with Brendan Aronson, Founder of The Military Veteran (TMV), a recruiting firm that places military veterans into executive and operator roles.They break down what it really takes to hire a GM or operator who can scale a $10M–$25M home service business — and why most hiring failures aren’t talent problems, but clarity and process problems.The core theme: Great companies believe people drive value creation. If you get the leadership hire wrong, the cost compounds. If you get it right, everything unlocks.What You’ll Learn in This EpisodeWhat “operator” actually means in a scaling home service businessWhy hiring becomes the bottleneck as companies growHow military leadership experience translates (and where it doesn’t)Enlisted vs. officer backgrounds — and what each typically bringsThey also cover the difference between hiring for:A private equity–backed platform (timeline-driven, playbook-oriented)A family-owned business (culture, long-term alignment, succession planning)🎙️ HostsHost: John Wilson — https://x.com/WilsonCompaniesGuest: Brendan Aronson, Founder of The Military Veteran (TMV)Check Them Out Here💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo Shout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!📅 Book your demo Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Every home service operator has a failure story.In this episode of Owned and Operated, John Wilson sits down with Jack Carr (CEO of Rapid Plumbing, Heating, Cooling & Electric in Nashville) to break down the biggest business mistakes they’ve made — and what those mistakes actually cost.From a $13,000 ad spend weekend that only generated $7,000 in revenue… to overpaying vendors for an entire year… to discovering $80,000 per month in unnecessary purchasing — this is a candid conversation about the operational blind spots that quietly drain profit.The surprising takeaway? Most major failures weren’t dramatic. They were data problems. Process problems. Cash flow misunderstandings. And hiring financial leadership too late.If you’re scaling a home service business — or planning to — this episode could save you years of expensive lessons.In this episode, we discuss:The $13K marketing mistake and how capacity planning changes everythingHow tightening purchasing controls instantly improved marginsWhy most contractors overpay vendors (and don’t even know it)The hidden cost of software bloat and subscription creepConstruction vs. service cash flow — and why mixing the two can hurtWhy hiring a controller earlier would have changed everything💳 Extra Special Thanks to Coast!Coast is the smart fuel card built for home service businesses. Set custom spend controls, stop fuel fraud in real time, earn rebates, and use it anywhere Visa is accepted — no more station restrictions or admin headaches.Want to see how much you could save?🔗 coastpay.com/ownedandoperated   The Coast Visa® Commercial Card is issued by Celtic Bank. All card accounts subject to credit approval.🛒 Extra Special Thanks to Contractor Commerce!Contractor Commerce turns your website into a 24/7 sales engine for service contractors. With guided pricing, online service and membership sales, and deep system integrations, your site pre-qualifies customers before the phone ever rings.Visit contractorcommerce.com  Book a demo to see how Contractor Commerce turns your website into a 24/7 sales and qualification engine.💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $500 off your first placement here Connect:John Wilson - https://x.com/WilsonCompaniesJack Carr - https://x.com/thehvacjack#HVAC #Plumbing #Electrical #HomSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

If someone handed you $5 million… would you buy an HVAC business or a security/alarm business?In this episode of Owned and Operated, John Wilson is joined by Stephen and Collin from the Entry Exit Podcast to debate where they’d place the bet.HVAC has massive buyers, big platforms, and strong exit demand — but it’s also weather-driven, cyclical, and much less “truly recurring” than most operators think. Security (especially commercial security) can offer real monthly RMR, faster tech upgrade cycles, and sticky accounts — but it comes with licensing complexity, scope creep, and higher-stakes failure points.If you’re thinking about acquisitions, roll-ups, or just want a clearer lens on what $5M can actually buy in different trades, this episode is for you.In this episode, we cover:The $5M question: Why the “best” business depends on your goal (sleep-at-night vs. build-to-sell)Recurring vs. sticky revenue: Security RMR vs. HVAC memberships (and why they aren’t the same)Commercial vs. residential: Where security wins, where HVAC wins, and how each segment behavesRoll-ups and multiples: What’s getting bought right now and why commercial fire/security is heating upGeography matters: Why Texas (and other growth markets) changes the math💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here    💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?🎁 Start your 7-day free trial and get 20% off your first six months 🎙️ HostsHost: John Wilson — https://x.com/WilsonCompaniesGuests: Stephen + Collin — https://www.entryandexit.co/Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Firing employees is one of the worst parts of owning a home service business — and the bigger you get, the more often it happens.In this episode of Owned and Operated, John Wilson is joined by Jack Carr (Jack Acquisitions / TriR) to break down a practical framework for terminations that’s fair to the employee and protects the team.They walk through how to diagnose whether performance problems are caused by the employee or your systems, how to use clear expectations + coaching + PIPs to create a clean decision path, and why keeping a toxic “top performer” can quietly cost you your best people.What you’ll learn:The first question to ask before any termination: “How did we get here?”GWC: Do they Get it, Want it, and have the Capacity to do it?How to run a Performance Improvement Plan that’s real (not vibes)When to make a fast decision vs. when to coach longerWhy the “people who got you to $1M” usually aren’t the people who get you to $10MThe hidden cost of avoiding the hard conversation: culture + trust + retentionIf you’re struggling with when to coach, when to cut, and how to do it without guilt — this episode is the playbook.💼 Extra Special Thanks to Service Scalers!If you’re spending $10K–$30K/month on marketing but still don’t know what’s actually driving booked jobs… you need to check out Booked Solid.It’s a small, in-person workshop March 3rd–5th in Akron, Ohio, where operators build a real 90-day marketing plan covering Google Ads, LSAs, SEO, Facebook, and follow-up systems.🎟 $2,500 — save $500 with code BOOKEDEARLYBIRD (limited seats).🔗 Learn more here:💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo💸Sponsored by CFO Made EasyBuilt a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers. Host: John Wilson — https://x.com/WilsonCompaniesGuest: Jack Carr https://x.com/thehvacjack Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Is direct mail actually back in 2026 — or is it a dinosaur channel that should stay extinct?In this episode of Owned and Operated, John Wilson sits down with Sam Preston (CEO of Service Scalers) to break down how the best home service companies are using direct mail as direct response, why some operators get 14x ROI while others lose money mailing the same market, and the exact levers you can pull to make mailers perform (audience, offer, format, frequency, and iteration).They also get into why “legacy media” still works when executed well, how to think about underserved markets, and why your offer + ticket size determines whether direct mail prints money… or burns it.Key Topics Covered:Why “someone in your market is winning” with direct mail (even if you think it’s dead)The 4 audiences to mail (members → active customers → inactive customers → net-new)What formats work: postcards, letters, Valpak, door hangers, even “weird” creative mail💼 Shoutout to the ACCA Financial Platform!Want your cash to work harder between jobs? ACCA helps contractors earn 2.1% cash back on supplier spend and up to 3% APY on idle cash — so every dollar pulls its weight.One contractor made a simple switch and earned over $53,000 back.🔗 Learn more or schedule a demo:💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?🎁 Start your 7-day free trial and get 20% off your first six months HERE🎙️ HostsHost: John Wilson — https://x.com/WilsonCompaniesGuest: Sam Preston (Service Scalers) https://www.linkedin.com/in/sampreston/ Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Should Home Service Companies Stop Buying Vans?In this episode of Owned and Operated, John Wilson is joined by Nashville operator Jack Carr to break down one of the most overlooked expenses in home services:Fleet decisions.With service vans now costing $60,000+ and fuel and repair costs climbing, John and Jack make the case for a radical shift:Ford Mavericks for service… and trailers for installs.They unpack why the Maverick may be the most capital-efficient vehicle for HVAC, plumbing, and electrical businesses, how truck stock changes operational discipline, and whether modular install trailers could replace box trucks altogether.If you’re scaling a trades business and trying to protect cash flow, this episode offers a practical framework for building a leaner, smarter fleet.Key Topics Covered:Why service vans have become a drag on the balance sheetThe real economics of Maverick vs high-roof Transit vansFuel savings, lower capital costs, and fleet scalabilityTruck stock limits in HVAC compared to plumbing and electricalThe “install trailer” system: modular packouts for equipment installs💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo Shout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!📅 Book your demo Connect:John Wilson - https://x.com/WilsonCompaniesJack Carr - https://x.com/thehvacjack#HVAC #Plumbing #Electrical #HomeServices #FleetManagement #ServiceBusinessGrowthSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Does Google PPC still work for home service businesses—or is it just an expensive mistake?In this Clicks to Calls episode of Owned and Operated, John Wilson sits down with Service Scalers CEO Sam Preston to break down the truth about Google Ads (PPC) for HVAC, plumbing, and electrical companies. Some operators swear PPC is dead. Others are spending six figures a month and winning. The difference isn’t the platform—it’s execution.They walk through why PPC fails for most owners, how it’s fundamentally different from Local Service Ads, and what has to be in place before PPC becomes a scalable, predictable lead channel. From budget minimums and landing pages to tracking revenue (not just calls), this episode lays out a clear framework for deciding if PPC belongs in your business—and how to avoid burning cash if you try it.If you’ve ever said “Google Ads don’t work for us,” this episode will challenge that assumption.What you’ll learn in this episode:Why PPC still works—and why most operators think it doesn’tThe real difference between LSA and PPC (and why PPC breaks first)Budget thresholds you actually need to make PPC viableWhy landing pages matter more than ad copyShout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!📅 Book your demo 💸Sponsored by CFO Made EasyBuilt a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers. 💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo Connect: John Wilson: https://x.com/WilsonCompanies Sam Preston: https://www.linkedin.com/in/sampreston#OwnedAndOperated #HomeServices #HVAC #Plumbing #GoogleAds #PPC #Marketing #LeadGeneration #BusinessGrowthSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

How do you keep growing fast without breaking your business?In this Owned and Operated supercut, John Wilson pulls together his favorite moments from recent conversations on what actually snaps when you scale: cash, leadership bandwidth, and the frontline experience that drives revenue.You’ll hear why growth is expensive (in trucks, infrastructure, and overhead), how disciplined operators reinvest instead of upgrading their lifestyle too early, and why “the war is won inside the home” no matter how good your dashboards look.If you’re running HVAC, plumbing, electrical, or roofing and feeling the strain of growth, this episode gives you the frameworks—and the hard truths—to keep momentum without chaos.In this episode, you’ll learn:Why growth consumes cash (and how to plan for it)The “overhead body” you must build early: leadership, CX, SG&A, marketing, purchasingHow owners stall out by pulling cash too early (the lifestyle trap)Why playbooks beat ego: don’t reinvent the wheel (Nexstar and more)Why frontline obsession matters more than dashboardsHow onboarding + clear pay plans create a culture that performsConnect: John Wilson: https://x.com/WilsonCompanies💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $1,000 off your first placement HERE 💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo 💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo#HomeServices #HVAC #Plumbing #BusinessGrowth #Operations #Leadership #Acquisitions #ServiceTitan #OwnedAndOperated #JohnWilsonSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

How do you stop wasting money on marketing… and start building a lead engine that actually scales?In this episode of Click to Calls, John Wilson sits down with Service Scalers CEO Sam Preston to break down one of the biggest mistakes growing home service operators make:Hiring a marketing person too early — and expecting them to do everything.They walk through what your first real marketing hire should look like, why most owners misunderstand the budget math, and John’s spicy take:If you’re under $5M, marketing isn’t complicated — you just need to execute the basics consistently.Whether you run HVAC, plumbing, or electrical, this episode gives you a clear framework for when to stick with an agency, when to go in-house, and what “good marketing” actually looks like when the board is light and you need calls fast.In this episode, you’ll learn:Why “marketing is complicated” is usually an excuse under $5MThe difference between hiring a coordinator vs. a true marketing managerHow to know if in-house marketing actually beats agency economicsThe only good reasons to bring marketing inside (and the bad one everyone uses)💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here 💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo HEREShout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!📅 Book your demo HERE ConnectJohn Wilson: https://x.com/WilsonCompanies Sam Preston: Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

This episode is a supercut of standout moments from multiple Owned and Operated episodes, focused on one theme: how great operators build, scale, and eventually sell home service businesses.John Wilson pulls together some of the most valuable conversations from past episodes—covering acquisitions, exits, org structure, leadership at scale, and what actually changes when you stop running a single trade business and start building a platform.These clips span decades of operator experience, from buying broken HVAC companies to leading a $600M national home services business, and now applying the same playbook to new industries.What you’ll hear in this supercut:How serial operators think about exits from day oneThe difference between running a trade and building a sellable businessWhy growth breaks when leadership and org structure can’t keep upHow multi-location platforms balance local autonomy vs centralizationWhat private equity looks for in home service acquisitionsThis episode is ideal for listeners who want the big-picture thinking behind acquisitions, roll-ups, and long-term value creation—without committing to multiple full episodes.If you’re building (or buying) a home service business and want to understand how experienced operators really think about scale and exits, this supercut is a must-listen.💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $1,000 off your first placement here Shout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!📅 Book your demo💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here🔗 Connect John Wilson: https://x.com/WilsonCompaniesSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, John Wilson is joined by Sam Preston (CEO of Service Scalers) to break down how smart home service operators should budget for marketing in 2026. They explain why one-size-fits-all marketing budgets don’t work, how to reverse-engineer spend from the number of leads you actually need, and why most companies don’t have a lead problem—they have an execution problem.This conversation goes deep on gross profit–based budgeting, flexible marketing spend, and the exact frameworks operators use to decide what to scale, cut, test, or deploy in emergencies.What you’ll learn in this episode:Why marketing budgets should be based on gross profit, not revenueHow to calculate marketing spend by backing into daily lead requirementsThe difference between budgeting for a new business vs. a 10-year-old companyThe 4 (plus 1) marketing budget buckets every operator should useA simple kill vs. scale framework to test marketing channels without guesswork💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here If you’re trying to grow profitably in HVAC, plumbing, electrical, or any home service trade in 2026, this episode will help you stop guessing—and start budgeting with intention.💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo 🔗 Connect John Wilson: https://x.com/WilsonCompanies Sam Preston: https://www.linkedin.com/in/sampreston/Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

If you want to play the game on hard mode… randomly pick an industry and hope it works.In this episode of Owned and Operated, John Wilson and Jack Carr break down exactly how they’d build a home service business in 2026—and why the old 2016–2020 playbook is dead. They go deep on research-first market selection, avoiding late-stage consolidation traps, picking “boring” services with clean SKUs, and building a business that can win even when weather, competition, and ad platforms don’t cooperate.In this episode, we cover:Research, Research, Research: Why “randomly picking a trade” is hard mode—and how to find unmet demand in a specific market.The 2016–2020 Playbook Is Irrelevant: Why advice from the late 2010s doesn’t match today’s competitive reality.Consolidation & Multiples: How consolidation changes outcomes—and why “gold mine” industries can cool off before you’re big enough.Pick the Right Industry (Fragmented + Big TAM): What to look for in a winning service category in 2026.Boring Businesses Win: Drain cleaning, duct cleaning, leak detection, jetting, water filtration, septic, turf—simple offerings, repeatable operations.🔥 What You’ll Learn:How to choose a home service niche in 2026 using market demand + consolidation timing, not vibes.The fastest path to “easy leads” (and why competing in stacked markets is an uphill fight).A practical framework for building a saleable business—even if you don’t plan to sell.Why multi-location forces better systems (and reduces dependence on a few A-players).Where the next marketing edge is coming from as attention shifts and platforms evolve.Shout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!📅 Book your demo💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here 💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Most security & life-safety companies don’t get stuck because they lack hustle—they get stuck because they lack measurement.In this special feed drop of Entry & Exit, Stephen Olmon and Collin Trimble (Alarm Masters, Houston) walk through their 2026 planning process: how they set revenue/RMR/EBITDA goals, translate them into departmental KPIs, and use actuals vs. budget to decide when to invest, when to cut, and how to avoid “hope-based” growth.They unpack why so many firms stall around $3M in revenue (comfort + underinvestment), why “Talent Wins” became a non-negotiable, and how to think about emerging trends like AI the right way—starting with a solid tech foundation and the right people before chasing shiny tools.You’ll also hear the core scorecard metrics they track across sales, marketing, finance, operations, and M&A, plus practical homework you can apply immediately in your own business.🔗 ConnectStephen OlmonCollin TrimbleCheck out more from Entry & ExitSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Insurance claims, storm chasers, and broken incentives — welcome to the dark side of roofing.In this episode, John Wilson sits down (again) with Adam Cherup to unpack what really happens behind the scenes in roofing — from “deny, delay, defend” insurance tactics to the storm-chasing playbook that leaves homeowners stuck holding the warranty bag. They also get practical: seasonality, lead gen, cash flow, and what it actually takes to start a roofing business (especially in Florida).In this episode, we cover:The Insurance Game: “Deny, delay, defend” — and why carriers aren’t your friend.Retail vs. Insurance Strategy: Why some roofers push retail first, then litigate the claim after.How to Win Insurance Work: Xactimate, codes, the paperwork game, and why payouts can double when done right.🔥 What You’ll Learn:How contractors can guide homeowners through insurance without waiting months for approvals.The biggest red flags of storm-chasing contractors (and how people get burned).Why roofing cash flow can get brutal — and how seasonality + claim delays compound it.What makes roofing “easy” vs. “hard” depending on your model (subbed installs vs. controlled labor).💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here  💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $1,000 off your first placement HERE💸Sponsored by CFO Made EasyBuilt a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers.  🔗 ConnectJohn WilsonAdam CherupSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, John Wilson sits down with Adam Cherup, a “disaster roofer” who’s built a niche, high-margin business installing shrink-wrap temporary roofs after hurricanes, wind events, hail, and fires. Instead of blue tarps that fail in weeks (and often aren’t covered more than once), Adam installs a manufacturer-rated wrap that can last up to a year (or longer)—buying homeowners, schools, hospitals, and commercial properties time while insurance claims and full roof replacements drag on.Adam breaks down the economics: 60–80% margins, typical residential jobs around $20K–$30K, and large commercial/school projects in the $150K–$350K+ range (with massive roofs reaching even higher). You’ll hear how he gets work (including a key referral partner who pre-positions before storms), why this niche is best paired with an existing roofing operation, and what makes the job uniquely difficult: travel, logistics, training crews, and negotiating with insurers who hate the sticker price—but can’t ignore the cost of “future loss.”If you like niche business models with weirdly great unit economics, this one is basically printing money… in a disaster zone.What You’ll LearnWhat shrink-wrap roofing is (and why it beats tarps after storms)Unit economics & margins: how this can hit 60–80% gross marginTypical job sizes: $20K–$30K homes, $150K–$350K schools, big commercial upsideHow insurance actually reacts (and how Adam gets paid ~99% of the time)How the work is sold: referrals, pre-storm positioning, and inbound search demand💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo 💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $1,000 off your first placement HERE 💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo HERE🔗 ConnectJohn WilsonAdam CherupSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Referrals are still the #1 growth channel in home services — but most contractors treat it like hope marketing.In this episode, John Wilson sits down with Murphy Nadauld (ReferPro) to break down how the best operators turn word-of-mouth into a systematic, trackable, ROI-positive referral engine.They unpack why 83% of customers are willing to refer, yet only 29% actually do — and the three levers that close the gap: awareness, attribution, and automated rewards.You’ll learn how top HVAC, plumbing, electrical, roofing, and restoration companies:Activate referrals directly through technicians in the homeBuild a B2B “affiliate army” (realtors, plumbers, inspectors, restoration partners)Tier incentives by job value so referrals scale without blowing up CACUse attribution and automation to make referrals predictable — not randomIf you’re a contractor owner who wants referrals on demand, not vibes, this episode is your blueprint.In This Episode, We Cover:The referral gap: why customers want to refer but don’tThe 3-part referral system: Awareness → Attribution → RewardsHow “power referrers” actually emerge (and why spend ≠ referrals)Technician-driven referrals: QR codes, NFC, truck signage, leave-behinds💼  Shoutout to ReferProMost home service businesses rely on referrals, but without a system, a lot of that revenue gets left on the table. ReferPro helps automate referral reminders, attribution, and rewards so referrals actually turn into booked jobs.Owned and Operated listeners get 20% off plus discounted onboarding — learn more HERE💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $1,000 off your first placement HEREGuests / Hosts:John Wilson – Owned and Operated https://x.com/WilsonCompaniesMurphy Nadauld – ReferPro https://www.linkedin.com/in/murphy-nadauld-183301106/Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

This is the literal easiest lever you can pull to add leads tomorrow: turn on (and properly run) Google Local Services Ads (LSAs).In this episode, John Wilson sits down with Sam Preston (CEO of Service Scalers) to break down why LSAs are still absurdly underutilized in home services—and how a simple setup + consistency flywheel (answer calls → book jobs → earn 5-star reviews) can ramp a business fast.They also zoom out into the operator view: how John evaluates acquisitions through the lens of marketing, why under-spent businesses with strong reviews are so attractive, and the biggest LSA mistakes they see (turning it off, wrong services/locations, and “set it and forget it”).If you’re a contractor owner (HVAC, plumbing, electrical, etc.) and you want a no-excuses playbook to get more calls in 2026, start here.🚀 What You’ll Learn:How to set up LSAs fast (and what to verify so you don’t waste spend)Why consistency beats tactics in Google’s ecosystemThe simple “don’t turn it off” rule (and how to throttle without nuking performance)What operators look for in a target company’s marketing before buyingHow GBP activity and reviews directly impact LSA performanceWhen LSAs cap out and PPC becomes the next lever🎙️ Guests / Hosts:John Wilson: https://x.com/WilsonCompaniesSam Preston: https://www.linkedin.com/in/sampreston/ 💼  Shoutout to ReferProMost home service businesses rely on referrals, but without a system, a lot of that revenue gets left on the table. ReferPro helps automate referral reminders, attribution, and rewards so referrals actually turn into booked jobs.Owned and Operated listeners get 20% off plus discounted onboarding — learn more HERE💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demoSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

We’re heading into 2026 with one goal: stop losing money.Not “grow at all costs.” Not “try harder.” Just: build a healthy business that actually cash flows.In this episode, John Wilson and Jack Carr break down what they’re cutting, tightening, and renegotiating in 2026 to go from ~13% EBITDA to 20% EBITDA—and why they’re also targeting 10% net profit after realizing how big the gap can be between EBITDA and real take-home profit.They walk through the exact planning process they used this year (operational inputs → revenue → profit plan), then share the unsexy truth: most of the gains don’t come from some magic tactic… they come from relentless efficiency—marketing discipline, killing bloated software, renegotiating vendor terms, tightening material spend, and finding hidden leaks everywhere.If you run a home service business (at any size), this is your 2026 playbook for getting healthy first—then scaling from strength.In this episode, we cover:“Just Don’t Lose Money” Mindset: Why refusing to lose changes everythingProfit Planning for 2026: Planning off the P&L (not vibes)EBITDA Isn’t a Light Switch: Why profitability is an on-ramp (and takes time)Marketing Discipline: Cutting inconsistent channels + tracking cancellation rateSoftware Bloat: The hidden $10K–$50K/month leak almost everyone has🚀 What You’ll Learn:Why “growth” doesn’t matter if you aren’t net profitableThe fastest way to find 5–10% savings without cutting core staffHow to audit marketing beyond ROI (book rate, cancels, demo rate, ticket)What to renegotiate with vendors (and how early to start)How to tighten materials spend from 25% → 23% without heroicsWhy consistent wins beat “one big lucky month” every time🎙️ Hosts:John Wilson: https://x.com/WilsonCompaniesJack Carr: https://x.com/theHVACJack ⏱️Brought to you by The Military VeteranIf you’re running a home service business and hiring feels slow, risky, or you’re just not seeing the leadership talent you need, TMV can help. They connect companies like yours with exceptional military veteran leaders, people who’ve already proven they can execute, adapt, and lead under pressure. And they do it fast, with a white-glove process that saves you weeks and avoids costly mis-hires.Want to see who’s out there? Book a Free Coaching session HERE 📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

We break down how we tripled our HVAC average ticket—from $5,000 to $12,500+—and finally made sales profitable. In this episode, we walk through the painful mistakes, system overhauls, and process changes that turned HVAC from a money-loser into a real growth engine.If you run a home service business, this episode is a masterclass in why “selling harder” doesn’t work—but selling better systems, earlier financing, and structured options does. We unpack how repair-first thinking killed profitability, why discount-driven comfort advising nearly sunk us, and how process—not unicorn salespeople—changed everything.In this episode, we cover:The $5K → $12.5K Jump: How our HVAC average ticket actually scaled (and why it failed at first).Repair vs. Replacement: Why “fixing everything” was a disservice to homeowners and the business.Sales Process Evolution: From selling techs → comfort advisors → systemized selling.Software & Systems: How structured options unlocked premium equipment and IAQ sales.Financing Strategy: Why introducing financing early boosted close rates by 13% and added ~$6K per job.🚀 What You’ll Learn:Why higher average ticket doesn’t automatically mean higher profit.How offering full systems (instead of single components) changes everything.Why premium equipment sells when it’s presented correctly.The biggest mistake contractors make with financing conversations.How process beats talent in HVAC sales—every time.📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?🎁 Start your 7-day free trial and get 20% off your first six months at 💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demoCheck out Mantel HERE 🎙️ Hosts:John Wilson: https://x.com/WilsonCompaniesBrandon Niro: https://www.linkedin.com/in/brandon-niro-957b86196/ Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

We reveal the real cost of running a home service business in 2025. In this full debrief, we open our books to show why plumbing business growth exploded while HVAC stalled, and exactly how we navigated the hardest summer in years.If you run a contractor business, you know 2025 was volatile. HVAC shipments cratered 49% YoY, forcing operators to face a brutal reality. In this episode, we break down the massive gap between our plumbing wins and HVAC headwinds, why "Always Be Recruiting" became our #1 survival rule, and how total financial transparency saved our bottom line.In this episode, we cover:The Industry Reality: Why mild weather and refrigerant transitions crushed HVAC demand.The Recruiting Crisis: Why we lost key techs mid-summer and how we fixed our hiring pipeline.P&L Transparency: The actual impact of overhead, margins, and "fixed" costs on a trades business.2026 Strategy: Our plan for a "Lean & Lethal" operation and new acquisitions.🚀 What You’ll Learn:Why 2025 was a wake-up call for the home service industry (and how to adapt).The danger of high overhead when revenue misses the mark.Why recruiting is your biggest constraint—even when leads are flowing.How to use daily huddles and "War Rooms" to fix operational drag.Why Gross Margin is the only lever that matters for 2026.💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $1,000 off your first placement here💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house.👉 Book your demo💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel. Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here 🎙️ Hosts:John WilsonJack CarrSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, John Wilson sits down with Sam Preston, CEO of Service Scalers, to break down one of the most overlooked (and misunderstood) marketing channels in home services: Nextdoor.They unpack why Nextdoor feels annoying—but works incredibly well when used the right way. From neighborhood recommendation posts to organic storytelling, this platform behaves less like Google Ads and more like a digital referral engine.John and Sam discuss why salesy ads and coupons usually flop, while real-world job photos, personal narratives, and community-driven content quietly generate high-intent leads. They also explore how small operators are winning big by treating Nextdoor like a mix of Google Business Profile + Facebook Groups, and why larger companies struggle to replicate that authenticity.The conversation covers the three ways to win on Nextdoor (ads, organic posting, and commenting), common mistakes contractors make, and how operators can turn technicians into content creators to scale neighborhood trust—without blowing up their marketing budget.If you’re looking for more phone calls, higher close rates, and marketing that actually feels like referrals—this episode breaks down how to think about Nextdoor the right way.What You’ll LearnWhy Nextdoor behaves more like referrals than traditional lead genThe three ways to market on Nextdoor (and which ones actually work)Why organic, narrative posts outperform coupons and adsHow small, local operators beat larger brands on trustThe role of social proof in neighborhood-driven platformsHow to turn field techs into authentic content creatorsThe biggest mistakes that get contractors ignored—or kicked offHost: John WilsonGuest: Sam Preston💼 Shoutout to PayPerCall.ioStop paying for leads that don’t convert. With PayPerCall.io, you only pay when your phone rings with a qualified customer. Real calls. Real results.👉 Book your free call 💼  Shoutout to ReferProMost home service businesses rely on referrals, but without a system, a lot of that revenue gets left on the table. ReferPro helps automate referral reminders, attribution, and rewards so referrals actually turn into booked jobs.Owned and Operated listeners get 20% off plus discounted onboarding Send Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, John Wilson and Jack break down what “smart investing” actually looks like for home service operators—starting with the truth most owners miss: if you run a business, you’re already an investor. You’re investing money, attention, and people every day.They start with a practical framework for P&L investing (software, headcount, SG&A): if your business sells for a multiple, then any new expense should produce a return that justifies that multiple—otherwise, you may be quietly reducing enterprise value.From there, they unpack the difference between balance sheet investments (trucks, equipment, inventory) vs P&L investments, why banks and buyers mostly care about EBITDA, and how focusing on fewer initiatives can drive more profitable growth.Then they shift into the “outside the business” conversation: when diversification helps, when it’s a distraction, and how operators can think in two buckets—cash-flow assets that fund life, and enterprise-value assets that build wealth.If you’re adding software, hiring leaders, buying equipment, or debating real estate vs reinvesting in the core business—this episode gives you a clean way to think about ROI, focus, and capital allocation.What You’ll LearnWhy every operator is an investor (capital, people, and attention allocation)A simple rule for P&L expenses: should this generate a 3x+ return based on your business multiple?The difference between investing on the balance sheet vs the P&L🎙️ HostsHost: John Wilson — https://x.com/WilsonCompaniesCo-host: Jack - https://x.com/thehvacjack 💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $1,000 off your first placement here  💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo💼 Shoutout to PayPerCall.ioStop paying for leads that don’t convert. With PayPerCall.io, you only pay when your phone rings with a qualified customer. Real calls. Real results.👉 Book your free callSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, John Wilson sits down with Aizik Zimerman of Jay Blanton Plumbing (Chicago) to break down the remote staffing playbook that most home service operators still aren’t using.John and Aizik start with a real-world story from a contractor event—how one company allegedly went from $0 to $6M using yard signs, and how Aizik tested it immediately (including the “don’t put them on every corner” lesson).Then they go deep on what actually drives scale: building a remote-first, offshore-heavy team that works in the real world. Aizik shares how his business grew to 140 employees with 50+ overseas team members, and how he structures offshore hiring across accounting, install coordination, marketing, recruiting, dispatch, and fleet coordination.They break down the “hub and spoke” model: keep your US leaders focused on thinking and decision-making, then build specialized offshore roles to handle execution—so your business moves faster without bloating payroll.If you’re trying to expand coverage, build specialization early, or you’ve wondered whether recruiting + dispatch + ops coordination can really be offshored, this episode is the blueprint.What You’ll LearnWhy “if it can be done remote, it can be done from anywhere”The hub & spoke model: US leaders + offshore execution podsHow Aizik offshores technician recruiting (and why it’s a massive unlock)Which roles are easiest vs hardest to offshore (CSR vs dispatch/install coordination)How to reduce “overemployment” risk with real systems (Zoom rooms, accountability layers)Why you should default to remote-first hiring at any size—even at $500K/year🎙️ Hosts & Guest Host: John Wilson Guest: Aizik Zimerman 💼 Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?🎁 Start your 7-day free trial and get 20% off your first six months HERE 💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $1,000 off your first placement hereSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, John Wilson sits down with Sam Preston — CEO of Service Scalers — to talk about the marketing asset that still quietly outperforms everything else in home services: your Google Business Profile (GBP). John and Sam break down why AI hasn’t disrupted GBP the way people expected, how Google reviews are now getting pulled directly into AI search results, and why “map pack visibility” remains the cheapest, highest-intent lead source in the game.They get tactical on what actually drives rankings and calls in 2026. Sam lays out the three biggest needle-movers — proximity, category/keyword strength, and reviews — and John shows how Wilson Companies invests roughly $10K/month into GBP because it drives roughly $500K/month in sales. They go deep on why location is a marketing decision, how to scale multiple profiles without overlapping service areas, and why most owners waste time optimizing tiny details before locking in the fundamentals.If your LSA performance is lagging, your organic lead volume feels capped, or you’re planning multi-location growth next year, this episode is the blueprint for turning GBP into a compounding growth engine.What You’ll LearnThe 3 ranking drivers that matter most: proximity, primary category, review cadenceWhy location is a marketing decision (and how it changes growth overnight)How to scale multi-trade businesses without confusing Google’s category systemThe real review strategy: frequency, volume, quality, and photos🎙️ Hosts & Guest Host: John Wilson  Guest: Sam Preston 📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?🎁 Start your 7-day free trial and get 20% off your first six months HERE⏱️Brought to you by The Military VeteranIf you’re running a home service business and hiring feels slow, risky, or you’re just not seeing the leadership talent you need, TMV can help. They connect companies like yours with exceptional military veteran leaders, people who’ve already proven they can execute, adapt, and lead under pressure. And they do it fast, with a white-glove process that saves you weeks and avoids costly mis-hires.Want to see who’s out there? Book a Free Coaching session HEREShout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hourSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.