TechBytes Podcast

In this episode of TechBytes, host Rob Grimes sits down with William Connors, International Technology & Systems Manager at Starbucks, to talk about everything but Starbucks. William traces his journey from food & beverage roles at Club Med and Radisson through hotel IT, Oracle implementations, and global restaurant tech. They explore how data, connected kitchens, CCTV, and AI can transform feedback, prevent equipment failures, and optimize operations. The conversation dives into international perspectives, customer loyalty, rising costs, and how suppliers and operators can better collaborate. It’s a fast-moving discussion about using the tech you already have to unlock new value.

On this episode of TechBytes, host Rob Grimes sits down with Kris Douglas, Vice President of Technology at Smalls Sliders and co-chair of the IFBTA Atlanta chapter. Kris shares how Smalls went from under 10 locations to 47 units across 12 states, with ambitions of hitting 1,000+ locations—powered by a best-in-breed tech stack, data-driven decision-making, and a deep focus on the guest experience. They dig into AI beyond the hype, loyalty that actually drives engagement, and how to build scalable technology from the ground up without losing hospitality at the front line.

In this TechBytes episode, host Rob Grimes speaks with Abby Lorden about the upcoming MURTEC Conference, coming to Las Vegas March 9-11, and how restaurant technology is evolving. From the debut of the AI Summit to a renewed focus on connection, collaboration, and real-world case studies, Lorden explains how the event helps operators and business leaders navigate today’s fast-changing tech landscape. With attendees spanning IT, operations, marketing, and finance, MURTEC reflects how deeply technology now influences every part of restaurant success. If you want insight into where hospitality tech is heading—and how to stay ahead—this episode offers a valuable preview of the industry’s technology season kickoff.

In this TechBytes episode, Rob sits down with Matt Hodgins, Project Director at Montgomery Group, to spotlight HRC – Hotel, Restaurant & Catering 2026 and the launch of Hospitality Tech360 (HT360) in London, March 30–April 1. They explore how HRC is evolving to serve the full hospitality ecosystem—from hotels and restaurants to catering, bars, pastry, pizza, and more—while HT360 focuses on real-world tech case studies, curated roundtables, and year-round networking. If you’re a hospitality leader, IT, marketing, operations, or finance decision-maker, this is a must-listen preview of the UK’s most comprehensive hospitality tech gathering, coming to ExCel next month.  

Starbucks, McDonald’s, AI, and global tech strategy—all in one conversation. In this episode of TechBytes, host Rob Grimes sits down at the National Retail Federation’s NRF 2026: Retail’s Big Show with Vikram Badhwar, Director of International Technology at Starbucks, to explore how major brands scale digital experiences across thousands of stores and dozens of countries. They dive into Starbucks digital solutions, lessons from McDonald’s just-in-time kitchens, mobile order & pay, computer vision in drive-thru, and where AI truly moves the needle. This episode offers a fast-paced, practical look at the future of restaurant and retail technology.

Dive into the inspiring world of Women in Restaurant Leadership (WiRL)! In this special TechBytes episode, host Rob Grimes chats with Satyne Doner and Danny Klein of QSR/FSR about the third annual WiRL conference, coming to Charleston this February. Discover how this unique event elevates, empowers, and educates women across hospitality, featuring powerhouse keynotes (including leaders from McDonald’s and Culver’s), dynamic panels, and real industry connections—all designed to create an authentic, supportive community. Don’t miss the inside scoop on everything WiRL has to offer and how it’s changing the landscape for women in foodservice!

In this special TechBytes episode, Rob Grimes is joined by Susan Newman, Senior Vice President of Events Strategy at the National Retail Federation, for a behind-the-scenes look at NRF 2026: Retail’s Big Show and the growing convergence of retail and foodservice. Susan shares why the Big Show has become the “Super Bowl of retail,” drawing 40,000 attendees from over 100 countries, and explains how foodservice innovation now plays a central role across the event. From AI-focused stages to the Foodservice Innovation Zone and immersive activations like the Pit Stop, this conversation offers a must-hear preview of the technologies, experiences, and connections shaping the future of retail and hospitality.

In this TechBytes episode, Rob Grimes sits down with Dwight Rowe, Vice President of Information Technology at Duffy’s Sports Grill and IFBTA Central Florida Chapter Co-Chair, for a candid conversation about the evolving role of technology in hospitality. Dwight reflects on joining Duffy’s just before the pandemic, navigating cloud migration, supporting 28 corporate locations, and driving innovation in a sports-bar setting with 80+ screens and high customer expectations. They explore AI, handhelds, staffing insights, data security, and how operators can prepare for the next wave of digital transformation. A forward-looking discussion packed with real-world lessons for restaurant and retail technology leaders.

In this TechBytes spotlight, host Rob Grimes reconnects with Jon Kelly, Chief Revenue Officer of Mako Networks, for a deep dive into the technologies shaping retail and restaurant operations heading into 2026. Drawing on real-world data from thousands of locations, Jon explains the industry’s shift back to edge computing, the explosion of AI-driven applications, and the hidden costs operators overlook—from outdated POTS lines to siloed IoT connectivity. Together they explore consolidation, security, resiliency, and how Mako’s “Makoverse” ecosystem is simplifying how operators choose, manage, and secure their technology stacks. A forward-looking conversation for anyone planning next year’s tech strategy.

Discover how the restaurant and hospitality industries are evolving in the age of technology, outsourcing, and AI! In this special TechBytes Spotlight episode, we dive into Auxis' journey—now part of Grant Thornton—and unpack how their unique approach to shared services and business process outsourcing empowers brands for success. Learn how virtual operational audits, dedicated franchise support, and AI-driven solutions are transforming operations post-pandemic. Tune in for practical insights, innovative best practices, and strategic advice from industry experts, and see how building the right partnerships can elevate your business to the next level!

In this TechBytes episode, host Rob Grimes speaks with Billy’s Downtown Diner founder Billy Kounoupis, whose path through hospitality began at age 14 and was shaped by time spent in his father’s diner and later at Bob’s Big Boy. Billy shares how he built a fresh-focused, high-energy breakfast concept with strong culture powered by his philosophy— FACE: Focus, Attitude, Commitment & Ethics. Now franchising, he explains how technology, footprint efficiency, and entrepreneurial hiring fuel success. An inspiring story of resilience, purpose, and building a business that puts people first.

Step inside the future of hospitality tech with our exclusive podcast from the Hospitality Tech Expo in London! Join Rob Grimes as he interviews Ayesha Ansari, Product Director of AI and Analytics at Harri. Discover how AI and data analytics are transforming restaurants and hotels, from smarter scheduling and labor management to seamless guest experiences. Ayesha shares her journey from the front desk to leading innovative platforms, offering insights on industry trends, technology adoption, and the human touch behind digital solutions. Discover the story behind "Salli," an innovative AI platform revolutionizing employee communication, proactive scheduling, and operational efficiency. Don’t miss this lively discussion packed with real stories, practical tips, and bold predictions for the future of hospitality!

Get insider access to the world of restaurant finance, franchising, and innovation in this episode featuring John Hamburger, Founder of the Restaurant Finance Monitor and the Restaurant Finance & Development Conference (RFDC) - coming to LAs Vegas November 10-12. Discover the secrets behind the industry’s most influential event: who attends, what hot topics and surprise deals emerge, and how trends in technology, labor, and delivery are reshaping the future. From exclusive keynote speakers to in-depth operator-focused sessions, you’ll hear why this conference is a can’t-miss event for decision-makers, investors, and operators alike.

Join us for a special episode of the TechBytes podcast as Rob Grimes sits down with Manuel Valdes, CTO of GoTo Foods, at FS/TEC 2025 in Orlando. Discover how GoTo Foods is redefining the restaurant industry through digital transformation, unified platforms, and innovative technology. Manuel shares insights on operational efficiency, AI adoption, and the challenges of managing diverse brands. Whether you’re passionate about foodservice, tech, or business innovation, this episode offers a behind-the-scenes look at the future of restaurant technology and what it takes to stay ahead in a rapidly evolving industry.

Join us as Chris Demery, Chief Technology Officer at Blaze Pizza, shares his journey through the world of restaurant innovation at FS/TEC 2025. Discover how AI, automation, and guest-centric technology are transforming the pizza industry, and hear Chris’s unique perspective on blending operations with cutting-edge tech. From speed of service to the future of hospitality, this conversation is packed with insights for anyone passionate about food, tech, or business. Don’t miss out on the latest trends and real-world stories from one of the industry’s top leaders!

In this TechBytes Spotlight, host Rob Grimes speaks with Oliver Ostertag, General Manager of Operator Cloud at PAR Technology, about how AI, voice technology, and data-driven solutions are transforming the restaurant and retail industries. From PAR’s “better together” ecosystem of hardware, software, and services to their AI-powered platform CoachAI, Ostertag explains how operators can achieve smarter, faster, and more personalized customer experiences. Discover how PAR’s global, multi-vertical strategy is helping brands optimize labor, inventory, and loyalty—while preserving the human touch that defines hospitality. A must-listen for anyone shaping the future of food tech.

Dive into the cutting-edge world of Brazilian restaurant technology with Ricardo Bomeny, CEO of BFFC. In this TechBytes episode, explore how a pioneering burger chain is revolutionizing dining through robotics, AI, and innovative customer experiences. Discover how Bob's is transforming traditional restaurants with robotic milkshake makers, digital ordering kiosks, and smart food lockers. Learn how technology isn't replacing staff, but actually increasing restaurant productivity and creating new revenue streams. From franchising insights to technological innovation, this conversation reveals why Brazil is becoming a global hotspot for restaurant tech transformation. Get ready for a journey that will change how you think about foodservice!

Dive into the world of culinary innovation with Jason Wade, VP of Strategic Operations at Parlour Pizza! This TechBytes episode explores the intersection of technology, food, and entrepreneurship across multiple industries. From revolutionary pizza dough machines to cannabis beverage ventures, Jason shares insider insights on how modern businesses leverage cutting-edge tech. Discover the secrets behind pickle pizzas, learn about cross-brand strategies, and get a behind-the-scenes look at how a dynamic company navigates multiple markets. Whether you're a foodie, tech enthusiast, or aspiring entrepreneur, this conversation offers fascinating glimpses into the future of hospitality and innovation.

Dive into the future of workforce management with Infor's Kasey Gieschen! This TechByte Spotlight reveals how cutting-edge technology is transforming hospitality staffing. Discover how AI, flexible scheduling, and innovative tools are solving the industry's biggest challenges in recruiting and retaining top talent. From gig-style labor to intelligent shift management, learn how businesses can create an employee experience that attracts and keeps the best workers. Kasey shares insider insights on using technology to meet the needs of a new generation of workers, optimize labor costs, and deliver exceptional guest experiences. It's a must-watch for anyone interested in the intersection of technology and hospitality workforce strategies.

Dive into the delicious world of Biscuit Belly with Lauren Coulter, Chief Biscuit Eater and Integrator. In this TechBytes episode, Lauren reveals how a small restaurant brand navigates technology, from consolidating complex systems to implementing innovative customer feedback tools. Learn how they balance tech integration with maintaining their unique dining experience across multiple states. Discover the challenges of scaling a restaurant concept while keeping the heart of their brand intact, and hear Lauren's candid insights on technology's role in modern restaurant management. It's a mouthwatering journey of innovation, biscuits, and strategic tech solutions that will leave you hungry for more!

Dive into the future of hospitality technology with George Brophy, Portfolio Director of the Hospitality B2B Portfolio. Discover the upcoming Hospitality Tech Expo at London's ExCel Center from September 30 - October 1, where 500 exhibitors and 15,000 industry professionals converge. This two-day event showcases groundbreaking innovations like AI-powered guest experiences, robotics, sustainability solutions, and cutting-edge tech across hotels, restaurants, and food services. From mobile room keys to smart energy management, this expo is a must-attend for hospitality professionals seeking to revolutionize their operations. Learn about keynote speakers from Raffles, Domino's, and more, and get an insider's look at the trends reshaping the hospitality industry.

Dive into the world of restaurant innovation with Mike Axiotis, President and CEO of Lehigh Valley Restaurant Group! This episode explores the perfect blend of hospitality and cutting-edge technology. Listeners will be riveted by Mike's perspective on emerging trends: smaller, eco-friendly restaurant footprints, the potential revival of automat-style dining, and the critical role of inclusivity in restaurant technology. His approach is refreshingly balanced—always keeping hospitality at the core of technological innovation. This episode offers a fascinating look at the future of dining, workforce management, and entrepreneurial spirit. Get ready for a conversation that's as flavorful as the food itself!

Join Rob Grimes and Marcus Viscidi in this TechBytes episode as they dive deep into the future of restaurant technology! Discover the must-attend fall events that are reshaping the foodservice industry, including FS/TEC, CREATE, and Global Restaurant Leadership Conference. From AI innovations to emerging restaurant technologies, this conversation reveals how cutting-edge solutions are transforming everything from employee experiences to customer interactions. Learn about the trillion-dollar foodservice landscape, hear insider perspectives on technological trends, and get a sneak peek at keynote speakers like Rob Lynch and Brett Schulman. Don't miss this insider's guide to the most exciting tech developments in restaurants!

Dive into the future of hospitality technology with industry veterans Rob Grimes, Ted Horner, and John Burns! In this episode of TechBytes, these global experts unpack the latest trends transforming hotels and restaurants. From AI's potential to robotic process automation, they explore how technology is reshaping guest experiences. Discover insider perspectives on personalization, frictionless services, and the challenges of innovation in a rapidly changing industry. Whether you're a tech enthusiast, hospitality professional, or curious about the next big thing, this conversation offers unprecedented insights into how cutting-edge technologies are revolutionizing the way we travel, stay, and interact with hospitality services.

Dive into the future of dining at the QSR Evolution Conference. Join Danny Klein, VP of Editorial at QSR/FSR, as he unveils the hottest trends transforming the restaurant industry. This year's conference in Atlanta promises five keynote speakers, seven content tracks, and exclusive insights from industry leaders like Chick-fil-A, Yum! Brands, and Sweetgreen. Discover thought provoking discussions on AI, labor strategies, technology, and catering innovations. With networking opportunities, workshops, and a star-studded lineup, this event is a must-attend for restaurant professionals looking to stay ahead of the curve. Don't miss the chance to network and learn at QSR Evolution, September 2-4.

Dive into the world of restaurant technology with Mike Nettles, CTO of Zaxby's, as he reveals the hidden tech innovations transforming foodservice. From managing crane rentals to revolutionizing pizza ordering systems, Mike shares insider insights on how cutting-edge technology is reshaping how we eat. Discover how digital platforms, AI, and smart systems are turning restaurants into high-tech manufacturing centers. Learn how industry leaders like McDonald's and Panera pioneered game-changing technologies, and why the restaurant sector is now leading innovation across multiple industries. It's a fascinating journey through the digital transformation of food service that will change how you think about your next meal.

Dive into an electrifying conversation with serial entrepreneur Sailesh Purswani as he explores the intersection of technology, wellness, and hospitality in Bangkok. Join Rob Grimes in this TechBytes episode where East meets West, revealing insights from a multi-generational business leader who's transforming how we think about wellness, technology, and personal growth. From running international hotels to understanding AI's potential, Sailesh shares his unique journey of blending heart-centered approaches with cutting-edge innovation. Discover why loving yourself is the first step to changing the world, and how technology can enhance human connection. A must-listen for entrepreneurs, tech enthusiasts, and anyone seeking inspiration!

Dive into the cutting-edge world of global retail with Jill Dvorak, SVP of Content at the National Retail Federation. In this TechBytes episode, recorded live at NRF Asia in Singapore, explore how technology is transforming retail landscapes worldwide. From AI innovations to supply chain breakthroughs, Jill shares insider perspectives on emerging trends, regional differences, and the future of retail technology. Discover why Asia is leapfrogging traditional tech adoption, how next-generation consumers are reshaping shopping experiences, and why understanding global retail ecosystems matters more than ever. A must-listen for entrepreneurs, tech enthusiasts, and anyone curious about the intersection of technology and retail.

Dive into the world of restaurant innovation with Patrick Yearout of Ivar’s Inc. In this TechBytes episode, discover how a century-old seafood institution embraces cutting-edge technology without losing its soul. Patrick shares insider secrets about transforming restaurant operations - from digital hiring to smart kitchen sensors - while maintaining the human touch that makes dining special. Learn how technology supports restaurant employees, and get an exclusive peek of a multi-concept restaurant group that's revolutionizing the industry. Whether you're a tech enthusiast, restaurant professional, or curious foodie, this conversation offers fascinating insights into the future of dining.

Dive into the future of hospitality with John Hart, National President of Australia's Restaurant and Catering Association. In this TechBytes episode, explore how technology, immigration, and innovation are reshaping the restaurant industry. Discover the challenges of workforce shortages, the impact of cutting-edge kitchen technologies, and the unique strategies Australian restaurants are using to survive and thrive. From delivery trends to workforce training, John provides insider insights into global restaurant dynamics. Learn how one industry leader is tackling productivity challenges, navigating complex regulations, and preparing for the next generation of foodservice.

Dive into the world of restaurant technology with Dawn Gillis, Golden Corral's CIO, as she reveals the game-changing innovations transforming foodservice. From convenience store evolution to pandemic survival strategies, this episode unpacks how AI, cybersecurity, and smart technologies are reshaping dining experiences. Discover insider insights on adapting to changing consumer demands, the critical role of technology in modern restaurants, and how brands like Golden Corral are reimagining everything from group reservations to off-premise dining. Whether you're a tech enthusiast, restaurant professional, or curious foodie, this conversation offers a fascinating glimpse into the future of how we eat, order, and experience food.

Dive into the cutting-edge world of cybersecurity with Ken Ogami from Palo Alto Networks. In this TechBytes episode, we explore how digital transformation is revolutionizing retail and hospitality. Discover why these industries are leading technological innovation, the critical importance of securing complex digital ecosystems, and how AI is reshaping customer experiences. Ken shares insider insights from his unique journey from retail CISO to industry solutions expert, revealing the challenges and opportunities in protecting modern businesses. Learn how cloud-first strategies and comprehensive security platforms are defending against emerging cyber threats while enabling seamless digital experiences across global markets.

Dive into the world of family entertainment with Jay Spears, VP of IT at CEC Entertainment! Discover how Chuck E. Cheese survived the pandemic, revolutionized birthday parties, and leveraged cutting-edge technology to create unforgettable experiences. From AI-driven pricing strategies to innovative membership programs, Jay reveals how the company transformed challenges into opportunities. Learn about their $99 birthday packages, game innovations, and the secret to keeping kids and parents happy. This podcast episode is a must-listen for anyone interested in technology, entertainment, and the future of family fun. Get ready for an insider's look at how Chuck E. Cheese is redefining the entertainment landscape!

Dive into the future of dining with Sherif Mityas, CEO of Brix Holdings in this episode of TechBytes and discover how technology is transforming restaurants from the inside out. From pizza-making robots to AI-powered customer experiences, Mityas reveals how an IT background can revolutionize an entire industry. Learn how an 80-year-old brand like Friendly's is becoming a tech innovator, and explore the cutting-edge strategies behind managing eight diverse restaurant brands. This episode offers unprecedented insights into the digital restaurant revolution. Get ready to see dining through a completely new lens!

Dive into the future of food with Kevin Seo, a tech-savvy entrepreneur who's transforming the culinary landscape! In this electrifying TechBytes episode, Kevin reveals how blockchain, immersive experiences, and cutting-edge technology are revolutionizing dining. From viral restaurant concepts to bridging gaming and food delivery, he explores how technology can create meaningful human connections. Discover why the food industry might be the unexpected hero in teaching interpersonal skills to the digital generation. Whether you're a foodie, tech enthusiast, or curious innovator, this conversation will challenge everything you thought you knew about the intersection of food, technology, and community.

Dive into the culinary future with Rob Grimes and Tom Cindric as they unpack the upcoming National Restaurant Association Show in Chicago from May 17-20! This episode reveals the massive event's secrets - from 2,200 exhibitors representing 45 countries, to cutting-edge technology transforming the food service industry. Discover insider insights about innovative tech pavilions, celebrity chef appearances, and networking opportunities that make this show a must-attend event. Learn about game-changing technologies, emerging food trends, and the incredible innovations reshaping restaurants. This episode is your backstage pass to the most exciting food service event of the year!

Dive into the world of food technology with Jared Pfeifer, Publisher of Food on Demand. In this electrifying podcast, explore how the restaurant industry has transformed from traditional dining to a tech-driven, off-premises powerhouse. Discover the upcoming Food on Demand Conference in Las Vegas, featuring keynote speakers from Starbucks and Microsoft who will unveil the latest AI innovations. Learn about autonomous delivery, digital ordering trends, and how restaurants are adapting to the post-pandemic landscape. Whether you're an operator, tech innovator, or food industry enthusiast, this episode offers insider insights into the future of dining – where technology meets Food on Demand .

Join Sodexo’s AJ Francavilla and host Rob Grimes in an electrifying TechBytes episode exploring innovations from CES and NRF! Dive into the world of cutting-edge technology, from autonomous vehicles and smart glasses to AI-powered retail experiences. Discover how emerging technologies are reshaping consumer and food service industries, with insider insights from a digital innovation expert. Uncover fascinating trends in robotics, personalization, and frictionless experiences that are transforming how we live, work, and interact. Whether you're a tech enthusiast or business professional, this podcast offers a thrilling glimpse into the future of technology across consumer and retail landscapes.

Dive into the sizzling world of pizza technology with Sarika Atal, Papa John's VP of Enterprise Technology! This TechBytes episode reveals how digital innovation transforms pizza ordering, from millions of topping combinations to AI-powered call centers. Discover how a former airplane parts engineer became a tech leader in the pizza industry, pioneering online ordering and personalized customer experiences. Learn about cutting-edge technologies reshaping food service, including AI automation, inventory management, and the blurring lines between retail and restaurant tech. Whether you're a tech enthusiast or pizza lover, this episode serves up a slice of innovation that goes far beyond just making pizzas!

Join Rob Grimes and Chris Keating as they dive deep into the upcoming Restaurant Leadership Conference (RLC), the premier gathering of restaurant industry executives. Discover insider details about this year's must-attend event, featuring Mark Wahlberg, innovative networking opportunities, and exclusive insights into restaurant leadership. From Dave's Hot Chicken's remarkable growth story to cutting-edge industry trends, this podcast reveals why RLC is the ultimate destination for restaurant professionals. Learn about unique activities like pickleball tournaments, executive networking sessions, and the Restaurant Leader of the Year Award. Don't miss this behind-the-scenes look at the most anticipated restaurant industry event of the year!

Dive into the world of cruise ship cuisine with TechBytes' exclusive interview! Join food and beverage ambassador Rick Welch as he unveils the incredible culinary innovations happening on the high seas. Discover how cruise lines are revolutionizing dining experiences, from sustainable food practices to cutting-edge technology that serves thousands of guests around the clock. Learn about the upcoming F&B @ Sea conference in Miami, where industry leaders showcase groundbreaking culinary techniques, sustainable solutions, and award-winning dining programs. Whether you're a foodie, tech enthusiast, or hospitality professional, this episode offers a fascinating glimpse into the complex and exciting world of maritime dining.

Dive into the future of hospitality with Rob Grimes and Infor's Alan Young as they unpack the game-changing technologies transforming restaurants, hotels, and service industries. From AI-driven personalization to innovative revenue strategies, this podcast reveals how cutting-edge tech can create seamless customer experiences. Alan shares his remarkable journey from mini-bar attendant to industry strategist, offering insider insights on bridging technology and human connection. Learn how data, mobile innovations, and smart systems are reshaping how businesses understand and serve their customers.

Join host Rob Grimes for an electrifying TechBytes episode featuring Zerrick Pearson, CIO of Five Guys and new IFBTA Chairman! Dive into the cutting-edge world of food technology where AI, data insights, and innovation are reshaping how restaurants operate. Discover how technology is no longer just a backend tool, but a critical driver of customer experience and business strategy. Zerrick shares perspectives on connecting operators, suppliers, and emerging technologies, revealing how the IFBTA is bridging gaps and pushing industry boundaries. Whether you're a tech enthusiast, restaurant professional, or curious about digital transformation, this conversation offers unprecedented insights into the future of foodservice technology.

Dive into the future of hospitality at HRC 2025! Join TechBytes as we explore the 90-year legacy of the UK's most comprehensive food service event. Philippa Christer reveals an incredible showcase featuring 1,000 products, 200 speakers, and 30,000 industry professionals converging at ExCel Center. Discover cutting-edge technologies transforming restaurants, kitchens, and food service - from startup innovations to enterprise solutions. Learn about tech exchanges, culinary competitions, and networking opportunities that are reshaping how hospitality professionals connect and solve industry challenges. Whether you're a chef, restaurateur, or tech enthusiast, this podcast offers an insider's preview of the most exciting hospitality technology event of the year!

Dive into the future of retail with Rob Grimes and Shop Talk's VP of Content, Rocquan Lucas, exploring the cutting-edge trends transforming the industry! Discover how 10,000 retail professionals are reimagining customer experiences through AI, personalization, and innovative networking. This year's Shop Talk promises over 200 speakers, including Shark Tank's Kevin O'Leary, revealing breakthrough strategies for connecting with modern consumers. From digital transformation to retail media's explosive growth, this podcast unpacks the most exciting developments in retail technology. Learn why major brands are converging at Mandalay Bay and how businesses can stay ahead in an ever-changing marketplace. Your ultimate insider's guide to retail's most anticipated event!

Dive into the evolution of the hospitality industry with Abigail Lorden, VP and Publisher of Hospitality Technology. Explore the 30-year history of MURTEC and how it has adapted to changing technologies and trends. Discover the innovative "Experience Matters" theme for MURTEC 2025 and the new education zones catering to diverse industry segments. Learn how cross-industry collaboration and standards initiatives are shaping the future of hospitality tech.

Join us for a captivating conversation about the Women in Restaurant Leadership (WiRL) conference, where industry trailblazers are redefining the foodservice landscape. Hear from Danny Klein, VP of Editorial and Director of Food, Retail, and Hospitality at QSR and FSR magazine, as he shares insights into the event's growth, innovative programming, and the powerful community it has fostered. Discover how this conference is providing a platform for women to connect, share their stories, and drive positive change within the restaurant industry.

In this episode of TechBytes, host Rob Grimes interviews David Roberts, the CIO of Cicis Pizza. They discuss the unique technology challenges of running a pizza buffet business, including managing inventory, labor, and the customer experience. David shares how Cicis is focused on building a strong data and loyalty platform to better serve their guests. He also touches on using AI for things like spam call prevention and fraud detection. Overall, the conversation highlights the complexities of technology in the restaurant industry and Cicis’ efforts to be a leader in this space.

Join us for a captivating conversation with Ron DiNella, Chief Financial Officer of Ascent Hospitality Management. Discover how this industry veteran has navigated the evolving landscape of the restaurant business, from his early days at Morton's Steakhouse to his current role overseeing iconic brands like Perkins and Huddle House. Gain insights into the role of technology in driving innovation, data-driven decision making, and adapting to changing consumer preferences. This episode offers a unique perspective from the C-suite, blending finance, operations, and the art of running successful restaurant concepts.

Join us for a deep dive from industry expert David Henkes of Technomic as he shares insights on the latest trends, from the rise of global restaurant chains to the surge in beverage innovation. Discover how automation and robotics are reshaping the back-of-house, and explore the challenges of adapting technology across diverse markets. This episode offers a unique perspective on the evolving landscape of foodservice, blending data-driven analysis with real-world observations. Don't miss this essential listen for anyone interested in the future of dining.