The Bank Tellers

In this episode of The Bank Tellers, we sit down with Erin Crawford, VP and Head of Consumer Digital - Payments and Money Management at Fifth Third Bank. Erin shares her insights on how Fifth Third Bank is redefining customer experiences through innovative digital solutions, strategic fintech partnerships, and a steadfast commitment to community banking. From gamifying fraud awareness with Smart Shield to offering free wills through a groundbreaking partnership with Trust and Will, Erin reveals how the bank is staying ahead in a rapidly evolving financial landscape. Plus, we dive into the future of retail banking, the role of AI in streamlining processes, and the balance between frictionless experiences and customer security. Don’t miss this engaging conversation with one of the industry’s leading voices!Fifth Third Bank - https://www.53.com/Trust & Will - https://trustandwill.com/Smart Shield by Fifth Third - https://www.53.com/content/fifth-third/en/personal-banking/digital/smart-shield.htmlFollow Erin: https://www.linkedin.com/in/erincrawford1/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Dive into the latest episode of The Bank Tellers podcast, where host Sheryl Chen sits down with Usman Arif, Senior Vice President of Global Network Services, APAC at American Express. Together, they explore the fast-paced payments industry, uncovering how Amex balances premium positioning with scale, builds impactful partnerships, and prepares for the future of financial services. Key Takeaways:American Express successfully balances its premium brand identity with the need for scale in cost-sensitive markets.Long-term partnerships are key to Amex’s strategy, enabling collaboration with banks, fintechs, and acquirers to deliver tailored products.Competitive markets like India require unique approaches, including partnerships with local banks to issue products that resonate with customers.Agentic commerce is predicted to drive major shifts in payments over the next decade, with Amex leveraging AI and machine learning to stay ahead.Banks and financial institutions must innovate, adapt, and make strategic choices to remain competitive in the evolving financial landscape.American Express: https://www.americanexpress.com/Follow Usman: https://www.linkedin.com/in/usman-arif1/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this insightful episode of The Bank Tellers, we sit down with Kilian Thalhammer, Managing Director and Global Head of Merchant Solutions, Fintech, and Platform Sales at Deutsche Bank. Kilian shares his journey from Wirecard to Deutsche Bank, offering a behind-the-scenes look at the complexities of managing global banking operations, product innovation, and fintech partnerships.Discover how Deutsche Bank strategically re-entered the acceptance space, the challenges of integrating new products into a traditional banking culture, and the importance of curiosity and adaptability in hiring and leadership. Kilian also dives into the evolving role of regulation, the unique needs of tech giants like Mastercard and TikTok, and his approach to balancing impatience with the realities of large corporate structures.Deutsche: https://www.db.com/Follow Kilian: https://www.linkedin.com/in/kilianthalhammer/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this special episode of The Bank Tellers, recorded live at Money20/20 Europe, we sit down with Marianne Demarchi, Chief Executive Europe and Global Securities, to explore the cutting-edge innovations shaping the financial industry.From the challenges of bridging Web2 and Web3 to the transformative potential of tokenization and digital assets, Marianne shares her insights on the future of cross-border payments, interoperability, and the evolving role of Swift in a fragmented global economy.Note: At the time of recording, Marianne was Chief Executive of EMEA at SWIFT. She has since transitioned to a new role, Chief Executive Europe and Global SecuritiesDiscover how Swift is driving change, fostering collaboration, and ensuring resilience in a rapidly transforming financial landscape. Plus, hear Marianne’s leadership advice, her vision for the next 50 years of finance, and her thoughts on the biggest challenges facing the industry today.Swift: https://www.swift.com/Follow Marianne: https://www.linkedin.com/in/mariannedemarchi/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

We're back with another Credit Union Special, and are honored to have of The Dietrich Kuhlmann, President and CEO of Navy Federal Credit Union back on as our guest! It was truly an honor to sit down with him again at Money20/20 USA, and to pick the brain of the man leading the #1 credit union in the United States. From groundbreaking technological advancements to unwavering commitment to members, Dietrich shares insights into Navy Federal’s unique approach to leadership, innovation, and trust-building. Discover how this 92-year-old institution continues to thrive, adapt, and inspire in a rapidly evolving financial landscape.Don’t miss this exclusive conversation with the leader of an organization that serves over 15 million members and stands as a beacon of purpose-driven growth.Key Takeaways:How focusing on people and trust drives success at Navy Federal.Insights into Navy Federal’s transition to real-time banking and augmented intelligence.The importance of purpose-driven values in maintaining loyalty and growth.How upskilling and reskilling employees ensures organizational resilience and professional development.Navy Federal Credit UnionFollow Dietrich Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, we are joined by Lee McNabb, Head of Group Payment Strategy at NatWest, who shares his incredible journey through the financial sector. From humble beginnings in a working-class family to leading innovative projects at one of the UK’s largest banks, Lee offers a unique perspective on the dynamic world of banking and payments. With over a decade of experience spanning products, assets, liabilities, risk, and policy, Lee reveals how embracing curiosity, leveraging networks, and staying true to oneself can pave the way for success in a constantly evolving industry.We also delve into the critical need for financial education, the challenges of fraud prevention, and the future of innovation in banking. Whether you're a finance professional or simply curious about the industry, this episode offers a wealth of knowledge and actionable insights.Key Topics Covered:How diverse roles in banking keep the industry fresh, exciting, and challenging.Why starting financial literacy early is crucial for life’s big decisions.Balancing customer autonomy with proactive fraud detection in the digital age.Exploring open banking, embedded finance, and tokenized DLT-based solutions at NatWest.Leveraging networks and finding common ground to foster trust and collaboration.Why stepping out of your comfort zone drives success in finance and beyond.Tune in to hear how humanity, curiosity, and innovation intersect in the world of banking and payments!Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, we sit down with Shailesh Baidwan, Group President and Co-Founder of Maya Bank, to explore how this Philippines-based digital bank is transforming financial services in Southeast Asia. With over 7,000 islands and a population of 110 million, the Philippines presents unique challenges and opportunities for financial inclusion. Shailesh shares Maya Bank's journey from a payments platform to becoming the country's leading digital bank, achieving profitability in record time, and driving innovation with AI and bespoke technology. Discover how Maya Bank is empowering the unbanked, unhappily banked, and micro-enterprises with seamless digital solutions, and learn valuable insights for aspiring entrepreneurs in the fintech space.Key Highlights:The importance of financial inclusion in the Philippines and Maya Bank's mission.How Maya Bank achieved profitability within two years of launching.Leveraging AI, data science, and bespoke technology to create a customer-first experience.Advice for fintech entrepreneurs navigating growth, innovation, and regulation.Tune in to hear how Maya Bank is reshaping the future of banking in Southeast Asia!Maya Bank: https://www.mayabank.ph/Follow Shailesh: https://www.linkedin.com/in/shaileshbaidwan/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, we sit down with Billie Setiawan, Head of Data Management and Analytics at Bank Negara Indonesia (BNI), to explore how one of Indonesia's largest state-owned banks is driving innovation in financial services.From leveraging data analytics to enhance customer experience to the transformative role of agent banking in reaching Indonesia's 17,000 islands, Billie shares insights into the challenges and opportunities of banking in a geographically diverse and rapidly evolving market. Discover how BNI is building a super app, empowering SMEs, and fostering financial inclusion in rural areas. Plus, learn about the importance of clean data, AI-driven decision-making, and the cultural shift toward data-driven banking.Whether you're a fintech enthusiast, a banking professional, or just curious about the future of finance, this episode is packed with valuable takeaways.BNI: https://www.bni.co.id/en-us/Follow Billie: https://www.linkedin.com/in/billie-s-0537625/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this special edition of The Bank Tellers, we explore the rapidly evolving intersection of traditional finance and decentralized finance with Jonathan Levin, Co-Founder and CEO of Chainalysis. As regulatory frameworks like the Genius Act reshape the landscape, we dive deep into how these two worlds are converging like never before.Tune in to hear:How the Genius Act is serving as the "starting gun" for institutional DeFi adoption and creating federal frameworks for stablecoinsThe persistent misconceptions between TradFi and DeFi communities and why blockchain technology actually offers superior financial controlsWhat traditional financial institutions need to build robust cybersecurity, risk management, and AML programs for on-chain operationsWhy consortium models and stablecoin frameworks are capturing the attention of major financial playersThe three critical components needed for full TradFi-DeFi integration over the next five yearsJonathan provides unique insights from Chainalysis's position as a bridge between protocol engineers, major financial institutions, and government agencies, offering unparalleled visibility into blockchain money movements and risk mitigation strategies.This episode sets the stage for deeper conversations happening at Money20/20 USA's new Intersection stage, where industry leaders will continue exploring how crypto rails are becoming foundational to the future of financial services.Chainalysis: https://www.chainalysis.com/Follow Jonathan: https://www.linkedin.com/in/jonylevin/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Join Money20/20's Head of Audience Development, Micky Tesfaye, for a special edition of The Bank Tellers right on the heels of Money20/20 USA 2025!Ran Goldi, SVP of Payments & Network at Fireblocks, shares insider insights from processing $6 trillion in transactions this year - with over half being stablecoins.Learn about: USDC's 40% growth surge and the surprising Trump meme coin catalystHow 8 million new wallets opened in one day and stayed activeB2B stablecoin volume jumping from 25% to 50% of paymentsWhy remittance companies scaled from $100M to $5B monthlyThe "fake breakouts" vs. genuine market opportunitiesWhy non-US banks have FX advantages with stablecoinsMoving from "why stablecoins?" to "how do we use them?"Goldi cuts through the noise to reveal what's actually driving adoption and where the industry is headed next.Preview the conversations coming to Money20/20 USA's new Intersection stage, where TradFi and DeFi leaders shape the future of finance.Fireblocks: https://www.fireblocks.com/Follow Goldi: https://www.linkedin.com/in/rangoldi/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Join Scarlett Sieber, Chief Strategy and Growth Officer at Money20/20, for a special edition of The Bank Tellers podcast as she sits down with Chris Harmse, Co-Founder and Chief Business Officer at BVNK, to explore the rapidly evolving convergence of decentralized and traditional finance.Chris shares the inside story of how BVNK became the largest stablecoin payments infrastructure provider in the market, building for five years before stablecoins even became mainstream. Discover the three-pillar strategy that helped BVNK secure major partnerships with industry giants like WorldPay and Lian Lian, including their groundbreaking achievement as the first to add stablecoins as a payout option on WorldPay's platform.Key Topics:The GENIUS Act Impact: How new regulation is creating a 3-4x pipeline surge and removing compliance barriersEnterprise Strategy: The consultative approach to educating banks and traditional financial institutionsDebunking DeFi Myths: Addressing misconceptions about financial crime, costs, and payment volumes in blockchainMarket Trends: What's overhyped (Bitcoin price watching) vs. underhyped (stablecoin merchant acceptance)Future Challenges: Capital efficiency and the untapped potential of draining pre-funded accountsChris provides unique insights into scaling from 10 to 300 employees across seven offices while maintaining startup speed, and shares what keeps him up at night as the industry races to capture unprecedented opportunities.This episode serves as a preview of the exciting content you'll experience at Money20/20's brand new Intersection Stage in Las Vegas coming up soon!Important note:  This episode was recorded a few weeks ago, referencing BVNK's partnerships with WorldPay and Lian Lian. Since filming, BVNK has continued their impressive growth trajectory with several major announcements:Recent BVNK Updates:Bitso partnershipFlywire partnershipStrategic investment from CitiSurpassed $20 billion in annualized stablecoin payments volumes at the start of October Money20/20 USA: https://us.money2020.com/Follow Chris: https://www.linkedin.com/in/chrisharmse/BVNK: https://bvnk.com/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

TradFi and DeFi converge on another exciting episode of The Bank Tellers podcast! This time, we chat with JP Richardson, CEO of Exodus. Fresh from witnessing the historic signing of the Genius Act at the White House, JP shares his perspective on how regulatory clarity is reshaping the financial landscape.Tune in to hear about:JP's firsthand experience at the White House during the Genius Act signing and how regulatory clarity is opening doors for traditional financial institutions.The story behind becoming the first U.S. company to tokenize shares on blockchain and navigating the path to becoming publicly traded in the crypto space.How stable coins are bridging crypto and traditional finance, and why major institutions are exploring tokenized deposits and AI-powered payments.Real-world applications from tokenized real estate to new models for athlete compensation, plus the explosive growth potential ahead for DeFi adoption.Why financial institutions need DeFi strategies now and how to avoid missing the next major technological shift.With Money20/20 USA just weeks away, you can't afford to miss this!Get your pass: https://us.money2020.com/Exodus: https://www.exodus.com/Follow JP: https://www.linkedin.com/in/jonpaulrichardson/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Join us for a compelling conversation with Nabil Manji, Senior Vice President of Fintech Growth and Financial Partnerships at WorldPay, as we explore the evolving landscape where traditional finance meets digital assets. In this special episode ahead of Money20/20 USA, Nabil shares insights from WorldPay's decade-long journey in the digital asset space and their groundbreaking partnership with BVNK for stablecoin payouts.Key Topics:Partnership Strategy: How WorldPay approaches building relationships with both traditional financial institutions and digital asset platformsDigital Asset Integration: The biggest challenges and opportunities in merging crypto technology with enterprise-grade financial infrastructureMarket Evolution: Why the "us vs. them" mentality between TradFi and DeFi is becoming obsoleteFuture Outlook: Predictions for tokenization, stablecoins, and digital asset adoption over the next five yearsPractical Insights: Real-world challenges like integrating crypto wallets with treasury management systems and handling decimal place differencesNabil discusses how WorldPay has been using stablecoins for settlement since 2022, their focus on corporate treasury management use cases, and what traditional financial institutions can learn from the digital asset playbook - particularly around transparency and rapid iteration.This episode offers valuable perspectives for anyone interested in understanding how established payment giants are navigating the intersection of traditional and digital finance.Come learn more about the intersection of TradFi, DeFi, and all things future of fintech at Money20/20 USA! https://us.money2020.com/Worldpay: https://www.worldpay.com/en-GBFollow Nabil: https://www.linkedin.com/in/nabilfmanji/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Join us for a special edition of The Bank Tellers, where we explore the intersection of TradFi and DeFi!Money20/20’s Head of Audience Development, Micky Tesfaye, we dive deep into the rapidly evolving relationship between traditional finance and decentralized finance with Paul Brody, EY's Global Blockchain Leader. As the financial world stands at a critical juncture following the passage of the Genius Act, Paul shares invaluable insights on how the competitive landscape is transforming.Discover why we're at the "dam just broke phase" of blockchain adoption in financial services, with major institutions from JPMorgan to Walmart rushing to develop stablecoins and tokenized deposits. Paul explains why the distinction between TradFi and DeFi is gradually disappearing as organizations on opposing sides begin to resemble each other.Key topics include:How regulatory clarity is accelerating adoption across the financial ecosystemWhy blockchain is transitioning from buzzword to essential "plumbing" for financial servicesThe misconceptions both TradFi and DeFi players have about each otherHow traditional banks can leverage their existing customer relationships as "portals" into DeFiThe potential for AI and blockchain to create autonomous commerce systems that could outpace human-driven transactions within five yearsPerfect timing for Money20/20 USA attendees looking to understand the forces reshaping finance!Learn more and grab your pass! https://us.money2020.com/Follow Paul: https://www.linkedin.com/in/pbrody/EY: https://www.ey.com/en_usFollow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Join us for a special edition of The Bank Tellers, where we explore the intersection of TradFi and DeFi!Money20/20's VP, Fintech Strategy, Zach Anderson Pettet, sits down with Katherine Dowling, General Counsel and CCO of Bitwise Asset Management, and they hold nothing back! With her unique background as a former federal prosecutor and investment banker, Katherine offers invaluable insights into the regulatory landscape shaping crypto asset management.Discover how Bitwise is bridging the gap between institutional investors and crypto markets through innovative products like spot Bitcoin and Ethereum ETFs. Katherine shares her journey from prosecuting white-collar crimes to championing compliant crypto solutions, while discussing the critical importance of regulatory clarity for the industry's growth.This episode delves into:The evolution of crypto regulation and its impact on institutional adoptionHow proper regulatory frameworks could have prevented major industry failuresThe importance of education and storytelling in shaping crypto policyBitwise's approach to creating transparent, regulated crypto investment vehiclesThe exciting future of DeFi and TradFi collaborationPerfect for financial professionals, crypto enthusiasts, and anyone interested in the future of finance, this conversation highlights the transformative potential of bringing traditional financial expertise to decentralized technologies.Want more in-depth conversations and to connect with fellow fintech professionals? Join us October 26-29 at Money20/20 USA in Las Vegas for much more!https://us.money2020.com/Bitwise Asset Management: https://bitwiseinvestments.com/Follow Katherine: https://www.linkedin.com/in/katherine-dowling/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Join host, Sheryl Chen, as she sits down with Noor Farilla Abdullah, Group Chief Digital Officer of Bank Islam Malaysia, at Money20/20 Asia in Bangkok. Noor Farilla shares her remarkable journey of building a digital bank entirely during the COVID-19 pandemic while working remotely. As the first Malaysian bank to deploy critical workloads to the cloud, Bank Islam pioneered digital transformation in the Islamic banking sector.She discusses the challenges of transitioning from a minimum lovable product (MLP) to a minimum viable product (MVP) approach, emphasizing the importance of customer feedback in shaping their digital offerings. She reveals how Be U by Bank Islam was designed as a "speedboat" to test innovations before scaling them back to the main bank, creating a fully digital onboarding experience while maintaining Sharia compliance.The conversation also explores Farilla's professional journey from consulting to merger integration to fintech, highlighting how female leadership and mentorship have shaped her career. She shares valuable insights on work-life integration, supporting women through different life phases, and the importance of courage in professional settings.Bank Islam: https://www.bankislam.com/Follow Noor Farilla: https://www.linkedin.com/in/noor-farilla-abdullah-8b0860/?originalSubdomain=myFollow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this inaugural episode of our special series "The Intersection: Where DeFi + TradFi Meet," we dive deep into the rapidly converging worlds of traditional finance and decentralized finance with Leif Abraham, co-founder and co-CEO of Public.Leif shares invaluable insights on how Public is bridging the gap between conventional investment platforms and digital assets, creating a trusted environment where users can build diversified portfolios across multiple asset classes. The conversation explores:How trust has become the ultimate moat in financial servicesThe evolution of crypto from a trading-focused to a buy-and-hold asset classWhy Bitcoin ETFs have transformed investor behavior and broadened market appealPublic's groundbreaking "Generated Assets" feature that uses AI to create personalized investment indexesThe real-world applications of stablecoins beyond the hypeHow regulatory clarity is maturing the digital asset ecosystemWhether you're a TradFi veteran curious about blockchain applications or a DeFi enthusiast interested in institutional adoption, this episode offers a balanced perspective on where these two financial worlds are meeting and what the future holds for investors.Want to hear more important conversations around TradFi and DeFi? We're exploring it all on our brand new Intersection stage at Money20/20 USA in Las Vegas this October!Learn more and buy your pass: https://us.money2020.com/attendPublic: https://public.com/Follow Leif: https://www.linkedin.com/in/leifabraham/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

On the latest episode of The Bank Tellers filmed at Money20/20 Europe, host Sheryl Chen sits down with Andy Ellis, CEO of NatWest Boxed, to explore the cutting-edge world of embedded finance and banking as a service. Andy shares invaluable insights from his journey of building an innovative financial venture within a traditional banking structure, including securing external investment from Warburg Pincus and establishing a landmark seven-year partnership with the AA.Discover how NatWest Boxed is transforming financial services delivery in the UK through strategic brand partnerships and customer-centric solutions. Andy discusses the delicate balance between innovation and regulatory compliance, the challenges of launching MVPs within a banking environment, and his strategic approach to implementing AI for internal productivity and customer service efficiency.Tune in for insights in financial innovation, leadership strategies, and the future of embedded finance. Andy's practical wisdom on navigating corporate structures while driving meaningful change provides actionable takeaways for success for anyone in the rapidly evolving financial landscape.NatWest Boxed: https://www.linkedin.com/in/andy-a-ellis/Follow Andy: https://www.linkedin.com/in/andy-a-ellis/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, host Zach Anderson Pettet sits down with Biswa Banik, Chief Data Officer at Tonik Bank, the Philippines' first fully digital bank. Biswa shares his fascinating journey from Microsoft software developer to management consultant to fintech innovator, revealing how his unique background bridges technology and business to solve real-world financial problems.Discover how Tonik Bank is tackling the challenge of serving the Philippines' 70% underbanked population through innovative data analytics and AI. Biswa offers rare insights into:How alternative data sources (from mobile phone behavior to utility payments) are revolutionizing credit risk assessment for thin-file clientsThe practical applications of both traditional AI and generative AI in banking operationsThe critical balance between technological innovation and regulatory complianceTonik's mission to deliver credit to those overlooked by traditional banking systemsWhether you're interested in fintech innovation, emerging markets, or the future of AI in banking, this episode provides a masterclass in how data-driven approaches are transforming financial inclusion in Southeast Asia.Tonik Bankhttps://tonikbank.com/Follow Biswa: https://www.linkedin.com/in/drbnbanik/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Can a centuries-old bank still be a leader in innovation? At ABN AMRO, the answer is a clear yes, and Annerie Vreugdenhil is helping make it happen. In this episode of The Bank Tellers, hosted by Money20/20 Head of Content, Sheryl Chen, Annerie shares how the bank is embracing the needs of the next generation through BUUT, a new banking platform built for Gen Z and their parents. With an Instagram-style interface, scrollable content, and teachable financial moments disguised as memes and short videos, BUUT is reframing financial literacy in a way younger users will actually engage with. But the innovation doesn’t stop there. We also dive into: -How ABN AMRO is training AI tools to support both clients and agents -Why digital adoption is harder for older generations, and how the bank is meeting them where they are -What it means to be a “universal bank” that truly serves everyone, from a 13-year-old to a client in early-stage dementia -And how trust, timing, and tech come together to create hyper-personalized banking at scale This is what it looks like when a legacy bank goes boldly into the future. ABN AMRO: https://www.abnamro.com/en/homeFollow Annerie: https://www.linkedin.com/in/annerie-vreugdenhil-625a634/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, Simon Loong, Founder & Group CEO of WeLab, shares the story behind building one of Asia’s most innovative digital banking groups. From carrying secondhand IKEA desks into his first office to running a licensed digital bank across Hong Kong, Indonesia, and soon Thailand, Simon unpacks WeLab’s journey of growth, risk management, and smart expansion.Hear how WeLab is redefining financial inclusion through digital lending, building trust across generations, and deploying AI in ways that are secure, scalable, and surprisingly human. This is a masterclass in how to grow across Asia (without losing your edge).WeLab: https://www.welab.co/en/Follow Simon: https://www.linkedin.com/in/simon-loong/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, Mike McCrary, 1st VP at LSBX (part of Lincoln Savings Bank), joins Zach Anderson Pettet to share what it’s like to help build one of the earliest and longest-standing fintech-bank partnerships in the U.S. Mike takes us inside LSBX’s 10+ year journey of powering fintechs, lessons learned from the embedded finance boom and bust, and why community banks are still uniquely positioned to lead what’s next.From the early days of rule-based savings apps to today’s conversations around APIs, risk, compliance, and real-time banking integrations, Mike breaks down how to scale sustainably, and why fintechs that respect banking fundamentals will have the biggest edge going forward.Follow LSBX: https://www.lsbx.com/Follow Mike: https://www.linkedin.com/in/mimccrary/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Jonas Eichhorst, CEO of Timo Vietnam, joins The Bank Tellers to talk about what it takes to grow a digital bank in one of Asia’s most dynamic markets. With a background in both hardcore engineering and business strategy, Jonas brings a sharp, systems-driven perspective to building tech that feels personal.He shares Timo’s journey from Vietnam’s first fee-free banking app to a transaction-driven platform serving high-earning, high-frequency users. He and Money20/20's VP, Fintech Strategy, Zach Anderson Pettet, dive into why building for both the underbanked and mass affluent isn't a contradiction.Plus, hear how Timo’s long game is to humanize digital banking, not replace people with bots, and why the next fintech edge might come from anthropology, not algorithms.Timo Bankhttps://timo.vn/en/Follow Jonas:https://www.linkedin.com/in/jonaseichhorst/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, Pimolpa Simaroj, Chief Country Officer of Deutsche Bank’s Bangkok branch, shares her remarkable journey through Thailand’s financial ecosystem, from her early days as a management trainee to leading one of the most established global banks in the region.Filmed live at Money20/20 Asia, host Zach Anderson Pettet dives into Pimolpa’s unique perspective on the evolution of Thailand’s banking sector, Deutsche Bank’s approach to corporate innovation, and how the institution partners with fintechs to scale impact across borders. They also discuss the role of AI in streamlining operations and how true leadership starts by walking the talk.Plus, Pimolpa also opens up about the importance of curiosity, continuous learning, and why early-career professionals should embrace every opportunity, no matter how big or small.Whether you're curious about emerging markets, corporate banking, fintech partnerships, or what it really takes to rise through the ranks—this episode is packed with insight.Deutsche Bankhttps://www.db.com/Follow Pimolpa:https://www.linkedin.com/in/pimolpa-simaroj-a4189338/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Beverly Anderson, President & CEO of BECU, joins for another Credit Union Special onThe Bank Tellers. Her and Zach Anderson Pettet, VP, Fintech Strategy at Money20/20, have a powerful conversation about leadership, innovation, and what’s next for credit unions. She shares her remarkable path from Paducah, Kentucky to Harvard Business School and top executive roles at Equifax, Wells Fargo, American Express, and now BECU, one of the largest credit unions in the U.S.Beverly breaks down how BECU is scaling its mission of financial well-being through community engagement, cutting-edge digital tools, and a new AI-powered platform aimed at helping members achieve financial freedom. She also discusses why trust is non-negotiable in this industry, and how credit unions can lead the charge into the future.This episode is a must-listen ahead of her keynote at Money20/20 USA — and a powerful reminder of why credit unions are more vital than ever.BECUhttps://www.becu.org/Follow Beverly: https://www.linkedin.com/in/beverly-j-anderson/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, Sheryl Chen, Head of Content, Money20/20 Asia, speaks with Kohei Ueda, Head of Digital Transformation at Mizuho Bank’s Global Transaction Banking Department, for a deep dive into how one of Japan’s largest banks is navigating change from the inside out.Filmed just ahead of Money20/20 Asia, Kohei shares how his team is tackling everything from generative AI and blockchain to building a bank-specific large language model. He opens up about the cultural and operational challenges of digital transformation in legacy institutions, and how Japan’s unique tech-forward approach is setting global benchmarks.Key Topics Include:-Why Mizuho is experimenting with blockchain and deposit tokens-What makes Japan a surprising leader in GenAI adoption-The importance of machine plus human collaboration in customer service-How Kohei balances global tech trends with Japan's domestic prioritiesPlus, catch Kohei live on stage at Money20/20 Asia in Bangkok!Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this special pre-Money20/20 Asia episode of The Bank Tellers, Sheryl Chen, Head of Content, Asia, sits down with Deven Somaya, Managing Director and Global Head of Emerging Commerce Solutions at Citi, for a deeply personal and wide-ranging conversation from Singapore.With over 24 years at Citi, Deven shares insights from his global career journey, including his decision to move from engineering to banking, the evolution of his leadership style, and why embracing change has been his biggest unlock. He also talks about the importance of authenticity at work, tackling imposter syndrome, and the power of giving back, highlighting his work supporting young women in Singapore through fintech and STEM programs.If you're interested in the human side of financial leadership, the power of mentorship, and how to build a fulfilling career in banking and fintech, this is a must-watch.Key Topics Include:-Deven's unexpected entry into banking-Finding your authentic self at work-Giving back through STEM education in Singapore-Confidence, mentorship, and breaking barriers-What keeps Deven excited about Citi-Advice for young professionals entering fintechCitihttps://www.citi.com/Follow Deven:https://www.linkedin.com/in/devensomaya/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Credit Union Special: The Minds Behind the MembersHow do credit unions stay competitive in a rapidly evolving financial world? In this special episode of The Bank Tellers, we sit down with Sterling Nielsen, CEO of Mountain America Credit Union, to discuss the future of credit unions, their role in financial inclusion, and how they’re leveraging technology to compete with big banks.Tune in to hear:-The secret to Mountain America’s growth and success-Digital transformation and member experience-The credit union difference and community impact-Future trends shaping the financial landscapeMountain America Credit Unionhttps://www.macu.com/Follow Sterling: https://www.linkedin.com/in/sterling-nielsen-69064a7/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Credit Union Special: The Minds Behind the MembersZach Anderson Pettet, Money20/20's VP, Fintech Strategy, interviews Shruti Miyashiro, President & CEO of DCU (Digital Federal Credit Union).Tune in to learn how DCU's organic growth has made it one of the largest credit unions in the US, and how its intent to merge with First Tech is poised to create a $30 billion financial institution.Key topics covered:-DCU 's growth trajectory-The impact of the intended First Tech merger on financial services and members-Why understanding consumer needs is crucial for innovation-The key to attracting and retaining top talent-How innovation at DCU comes from every team, not just tech- Important leadership lessons on creating a legacy, empowerment, and fostering curiosityDCUhttps://www.dcu.org/Follow Shruti: https://www.linkedin.com/in/shrutismiyashiro/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

How do you build a digital bank that truly serves the underserved? In this episode of The Bank Tellers, Zach Anderson Pettet sits down with Rachel Freeman, Chief Growth Officer at Tyme, to explore how the company is redefining digital banking in emerging markets.Tyme is proving that financial inclusion can be both impactful and profitable. Rachel shares the company’s hybrid approach, which combines digital banking with in-person onboarding through kiosks in retail stores. She discusses Tyme’s expansion from South Africa into the Philippines and Indonesia, explaining how partnerships with major retailers have been key to their success.She also reflects on the challenges and opportunities of financial inclusion, the role of technology in making banking more accessible, and the lessons learned from building a bank entirely over Zoom during the pandemic.Learn About:-Expanding digital banking in emerging markets-Why financial inclusion is key to unlocking human potential-The role of retail partnerships in driving adoption-Lessons from scaling a bank remotely during COVID-How fintech innovation is reshaping the global banking landscapeAnd much more!Tymehttps://www.tyme.com/Follow Rachelhttps://www.linkedin.com/in/rachel-freeman-9372151/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, we sit down with Sarah Billings, EVP and Head of Global Payments at PNC, to explore the evolving landscape of payments, technology, and banking innovation. From strategic investments in real-time payments to the importance of "brilliantly boring" banking, Sarah shares how PNC is driving innovation while keeping risk management and compliance at the core. Plus, she shares her thoughts on executive leadership, career growth, and the future of payments.Tune in to hear:How PNC is bridging traditional and modern payment solutionsThe role of banks as technology companies in today's financial worldWhy asking the right questions is key to success in financial servicesAnd much more! Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

How do you lead digital transformation at a top-10 U.S. bank while keeping innovation at the forefront? In this episode of The Bank Tellers, we sit down with Kelly Buchanan, EVP & Divisional CIO of Enterprise Payments & Wholesale Technology at Truist, to discuss her journey from MasterCard to banking, how Truist is redefining innovation in wholesale banking, and why operational efficiency is just as critical as cutting-edge technology. Plus, don't miss Kelly's unfiltered takes on why fun in the workplace is a non-negotiable, why drinking soda is a major no-no, and the art of balancing work and family life.  Key Topics:-Driving digital transformation at a major financial institution-The intersection of innovation and operational efficiency in payments-How Truist is shaping the future of wholesale banking-Lessons on leadership, career growth, and taking smart risksTruisthttps://www.truist.com/Follow Kelly:https://www.linkedin.com/in/mrskellybuchanan/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

On the latest episode of The Bank Tellers, Ian Horne, Head of EU Content at Money20/20, sits down with Emma Hagan, CEO of ClearBank, to explore how the UK’s first new clearing bank in 250 years is shaking up financial services. Emma shares insights on embedded banking, fintech partnerships, and innovation in payments, plus what it takes to lead a cloud-native, API-driven institution.Learn about:-How ClearBank is transforming embedded banking-The role of fintech partnerships in driving financial innovation-Why being “comfortable with being uncomfortable” is key to leadershipClearBank:https://clear.bank/Follow Emma:https://www.linkedin.com/in/emma-hagan-86ba9b10/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Axos Bank is one of the OG digital banks, but how do they stay ahead in a world where every financial institution is going digital?In this episode of The Bank Tellers, Zach Anderson Pettet sits down with Michael Pfau, Chief Digital Officer at Axos Bank, to dive into the future of digital banking, how to balance innovation with efficiency, and why being uncomfortable is the key to growth.Topics Covered:-The challenge of running a branchless, digital-first bank-How Axos builds and scales its own tech to stay ahead-The secret sauce behind Axos’ efficiency and customer experience-What it takes to be a successful Chief Digital Officer in today’s fintech world-Lessons from Michael’s time in the Navy and consulting that shaped his leadershipAxos Bank: https://www.axosbank.com/Follow Michael:https://www.linkedin.com/in/michael-pfau-bb03493/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

On the latest episode of The Bank Tellers, Zach Anderson Pettet, VP, Fintech Strategy at Money20/20, sits down with Erica Khalili, the Chief Legal & Risk Officer at Lead Bank. This unfiltered and honest convo dives into the bank’s transformation from a traditional community bank to a fintech-forward institution.Erica shares the unique journey that led her and her co-founders—who come from tech, data science, and fintech backgrounds—to acquire Lead Bank. She explains why they saw an opportunity to bridge the gap between fintech and banking and how they’re working to make bank-fintech partnerships more transparent, efficient, and scalable.Key topics include:- Why banks and fintechs often struggle to work together—and how to fix it- The role of AI and automation in compliance, risk management, and fraud detection- Whether fintechs should actually pursue bank charters or just partner with banks instead- How regulatory uncertainty is shaping the future of embedded finance- How fintech thinking is reshaping traditional bankingPlus, tune in for the real debate: Who has the best BBQ in Kansas City?!Lead Bankhttps://www.lead.bank/Follow Ericahttps://www.linkedin.com/in/erica-khalili-48138570/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this special edition of The Bank Tellers, we’re diving deep into the world of credit unions with Dietrich Kuhlmann, President & CEO of Navy Federal Credit Union—the world’s largest credit union.Scarlett Sieber, Chief Strategy and Growth Officer at Money20/20, caught up with Dietrich to discuss:-The evolution of Navy Federal and its mission to serve military members & families-How Navy Federal has NEVER had a single layoff in 91 years -The role of digital transformation & AI in personalizing member experiences-The future of credit unions and their impact on financial services-Dietrich’s leadership philosophy and the best career advice he’s ever receivedTune in for an exclusive look at how Navy Federal Credit Union is redefining financial management for service members and their families.Navy Federal Credit Union:https://www.navyfederal.org/Follow Dietrich: https://www.linkedin.com/in/dietrich-kuhlmann-b055a216/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Small businesses are the backbone of the economy, but banking hasn’t always worked in their favor. Enter Bluevine, the fintech building a financial operating system tailored for small businesses. In this episode of The Bank Tellers, Eyal Lifshitz, Founder & CEO of Bluevine, sits down with Micky Tesfaye to share how his company has evolved from offering credit lines to a full-scale banking platform—serving 500,000+ small businesses and providing over $14 billion in capital. They go more in depth about:-The secret sauce behind Bluevine’s success-How AI is shaping the future of financial services-What’s next for fintech, banking regulations, and embedded finance-And much moreBluevine:https://www.bluevine.com/Follow Eyal: https://www.linkedin.com/in/eyallifshitz/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Dive into the latest episode of The Bank Tellers as Zach Anderson Pettet sits down with Michelle Draper, CMO of First Citizens Bank, for a candid conversation about authentic leadership, innovation, and transformation during tumultuous times.Wondering how Silicon Valley Bank (SVB) transformed after the merger with First Citizens? Hear what it was like during the challenging, but ultimately rewarding transition period. Michelle details how her team rebuilt trust, redefined their brand, and integrated two distinct corporate cultures, all while ensuring their customers were taken care of. Discover how First Citizens leverages its 125 years of client-centric banking expertise to fuel innovation and support customers' dreams, all while navigating the rapidly evolving financial landscape. Plus, hear Michelle's thoughts on the role of embedded finance in banking, and why financial services marketing is always keeping her challenged and fulfilled in her career. First Citizens Bankhttps://www.firstcitizens.com/Follow Michelle: https://www.linkedin.com/in/michelledrapersf/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

We sat down with the CEO of Green Dot during Money20/20 USA!Mickyy Tesfaye, Head of Content at Money20/20, sits down with George Gresham, for a candid, can't-miss conversation about business, leadership, and some really good life advice. With over two decades of innovation in financial services, Green Dot has evolved from pioneering general-purpose reloadable cards to leading the charge in embedded finance with their new platform, ARC.George shares insights on Green Dot’s journey, the challenges of navigating regulatory frameworks, and how their unique approach to integrating fintech solutions sets them apart. From hiking the Appalachian Trail to honing a leadership style defined by honesty, transparency, and steadiness, George’s perspective offers a mix of wisdom, innovation, and practicality.Key topics include:-The evolution of embedded finance and its future potential-Why regulatory compliance is essential for fintech success-George’s philosophy on leadership and staying focused-The role of AI in reshaping financial services-What it takes to build trust and longevity in fintechGreen Dot: https://www.greendot.com/Follow George: https://www.linkedin.com/in/george-gresham-26a6505/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

From FaceID onboarding to tripling mobile customers, Giorgi Shagidze, CEO of maib, is shaking up Moldova’s largest bank. In this episode, Money20/20 Europe’s Head of Content, Ian Horne, interviews Giorgi to uncover how maib:Captured 37% of the SME market in just three yearsPowers 70% of loans and deposits through its appPioneers AI for chatbots, risk, and customer insightsAnd much more!Giorgi shares his no-nonsense approach to customer-centric banking, creating strategic fintech partnerships, and why agility is the key to staying ahead. Plus, he shares his unfiltered thoughts on the future of banking, his favorite innovations, and what keeps him up at night.maib: https://www.maib.md/enFollow Giorgi: https://www.linkedin.com/in/shagidze/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, Money20/20 VP of Fintech Strategy, Zach Anderson Pettet, chats with Melissa Eggleston, nbkc bank's Chief Deposit & Operations Officer, for an unfiltered conversation. They explore the art of authentic leadership and building meaningful partnerships in the banking world. Melissa shares her journey, offering insights into how trust, humor, and asking the right questions have helped her navigate the complexities of the financial ecosystem. She also delves into the unique role of Midwestern authenticity and humor in fostering genuine connections and creating a leadership style that resonates with others. From the importance of direct relationships in a fast-evolving industry to balancing work, life, and innovation, this conversation is packed with practical advice and thought-provoking takeaways for all fintech leaders and enthusiasts.nbkc bankhttps://www.nbkc.comFollow Melissa: https://www.linkedin.com/in/melissaeggleston/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In the final installment of The Bank Tellers: NYC Edition, Scarlettt Sieber, Money20/20's Chief Strategy & Growth Officer, sits down with Phill Rosen, the global CTO of MoneyLion. They talk about everything from the evolution of banking, to the importance of consumer-centric approaches, to the role of technology in fintech. They discuss how MoneyLion differentiates itself by prioritizing consumer needs over its own products, the challenges and opportunities presented by regulation, and the significance of collaboration in improving consumer outcomes. Phill also shares insights on building a seamless consumer experience using AI and the strategic decisions behind building versus buying technology solutions.MoneyLionhttps://www.moneylion.com/Follow Phill: https://www.linkedin.com/in/phrosen/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of The Bank Tellers, Money 20/20's VP of Fintech, Zach Anderson Pettet, sits down with Rodrigo Suarez, Chief Banking Officer of Piermont Bank, to explore the journey of one of the few de novo banks chartered in recent years. Rodrigo shares how Piermont’s focus on digital-first, non-traditional distribution channels—starting with embedded banking and fintech partnerships—has allowed them to carve out a unique space in the market. He highlights Piermont’s emphasis on speed, flexibility, creativity, and reliability, enabled by its clean slate as a new bank without legacy tech debt. It's a great conversation that explores how Piermont redefines relationship banking in a modern and forward-thinking context. Piermont Bankhttps://www.piermontbank.com/Follow Rodrigo: https://www.linkedin.com/in/rodrigosuarezu/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

The Bank Tellers takes New York City! Scarlett Sieber, Money20/20's Chief Strategy & Growth Officer, had a fantastic face-to-face conversation with Clare Cusack, President & CEO of the New York Bankers Association. They talk about the vital role of advocacy in banking, the challenges posed by regulatory burdens, and how the pandemic fundamentally changed almost everything in the industry. Clare goes more into depth on the importance of AI and fintech collaboration, and the future priorities for the NYBA, emphasizing its commitment to creating more inclusivity and community in the banking sector.New York Bankers Associationhttps://nyba.com/Follow Clare: https://www.linkedin.com/in/clarecusack/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In the latest installment of The Bank Tellers, Money20/20 Content Lead, Micky Tesfaye, speaks with Allenn Rohner, Co-founder and CTO of Griffin Bank, a fully licensed UK bank focused on providing B2B infrastructure for fintechs. They chat about the unique positioning of Griffin in the financial services landscape, and how the founders' backgrounds in engineering give them a different perspective on operating a company. Allen details the balance between building and buying technology solutions, the challenges of regulatory compliance and offers advice for aspiring leaders in the field.Griffinhttps://griffin.com/Follow Allen: https://www.linkedin.com/in/allenrohner/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

Money20/20 Asia's Content Lead, Namita Kinjawadekar, speaks with Dwaipayan Sadhu, CEO of TrustBank, Singapore's first digital bank. Dwai details the bank's rapid growth, innovative strategies, and the importance of customer experience. He discusses the challenges faced in the banking industry, the significance of technology and innovation, and the strong cultural values that drive Trust Bank's success. Dwai also offers valuable leadership advice and emphasizes the importance of putting people first in the banking sector.Trust Bankhttps://trustbank.sg/Follow Dwai: https://www.linkedin.com/in/dwaipayan-sadhu-5363612/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this episode of the Bank Tellers podcast, Richard Davies, CEO of Allica Bank, and Micky Tesfaye, Content Lead at Money20/20, dive into Allica Bank's journey and its focus on the underserved mid-sized business segment in the UK. Richard discusses the importance of execution in business strategy, the unique approach of building acquisition-focused products, and the cultural challenges faced by traditional banks compared to fintechs. He also emphasizes the significance of maintaining a youthful and innovative company culture while also providing valuable leadership insights. Allica Bankhttps://www.allica.bank/Follow Richard Davies: https://www.linkedin.com/in/richard-davies-1323b2/?originalSubdomain=ukFollow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20

In this inaugural episode of The Bank Tellers, Zach Anderson Pettet, VP of Fintech at Money20/20 and Siya Vansia, Chief Brand and Innovation Officer at ConnectOne Bank, sit down to discuss the bank's founding, its growth trajectory, and the importance of innovation aligned with brand values. Plus, Siya shares insights on navigating technology trends, infrastructure challenges, and the significance of prioritization in banking innovation. She also shares important personal career advice, her unique leadership philosophy, and the daily routines that keep her informed and engaged in the banking industry.ConnectOne Bank:https://www.linkedin.com/in/siyavansia/https://www.connectonebank.com/Follow Money20/20:YouTube: @Money2020Tv  LinkedIn: https://www.linkedin.com/company/money2020/Instagram: https://www.instagram.com/money20_20Facebook: https://www.facebook.com/Money2020X: https://www.twitter.com/Money2020TikTok: https://www.tiktok.com/@money20_20