Home Care: Doors Open

In this episode of Home Care: Doors Open, Lucas Carroll sits down with Matt Hansen, Executive Director of the Home Care & Hospice Association of Colorado, to discuss the evolving landscape of home care and hospice.With a background spanning clinical care, business leadership, and association management, Matt shares insights on current industry trends, staffing challenges, and where new opportunities are emerging. He also highlights the role of advocacy and how providers can get more involved in shaping the future of care.This conversation offers a well-rounded perspective on growth, workforce strategy, and what’s ahead for home care agencies.Episode Highlights:00:16 – Introduction to Home Care and Hospice Advocacy03:16 - Current Trends in Home Care and Hospice06:12 - The Future of Home Care Business Opportunities09:19 - Challenges and Opportunities in Staffing12:10 - Advocacy and Getting Involved in Home CareConnect with Matt Hansen📨 Connect with Matt Hansen: [email protected]🔗 LinkedIn: https://www.linkedin.com/in/matt-hansen-82945227/#HomeCare #HomeCareLicense #HomeHealth #HomeHealthLicense #TheBusinessofSeniorCare #HomecareDoorsOpen #HomecareDoorsOpenSeries

In this episode of Home Care: Doors Open, Lucas Carroll sits down with Rachel Hammon, Executive Director of the Texas Association for Home Care & Hospice, to discuss the power of advocacy in shaping the future of home care.With over 25 years of experience in healthcare policy, Rachel shares insights on legislative relationships, regulatory challenges, and what agency owners need to understand to stay compliant and competitive. She also dives into opportunities for growth, education, and diversification in an evolving industry.This conversation offers a clear perspective on how policy, strategy, and leadership come together to drive long-term success in home care.Connect with Rachel Hammon:📧 Email: [email protected]🔗 LinkedIn: https://www.linkedin.com/in/rachel-hammon-345292278/#HomeCare #HomeCareLicense #HomeHealth #HomeHealthLicense #TheBusinessofSeniorCare #HomecareDoorsOpen #HomecareDoorsOpenSeries

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Paul Kezin, Regional Director of System Performance at Nurse Next Door, to discuss what it really takes to scale a home care organization with intention, structure, and consistency.Paul shares insights from his experience supporting system-wide performance, working with operators at different stages, and helping agencies navigate the real challenges of growth. The conversation covers leadership mindset, common pitfalls new owners face, and how systems, culture, and technology come together to drive long-term success.They also explore where home care is headed next — and what agency leaders should be paying attention to now to stay ahead.If you’re building, scaling, or supporting a home care organization, this episode delivers practical perspective you can apply immediately.Episode Highlights:00:16 – Introduction to Nurse Next Door and System Performance03:16 - The Journey into Home Care: Backgrounds and Experiences05:16 - Challenges Faced by New Home Care Owners09:04 - Scaling a Home Care Agency: Key Components for Success12:08 - Future of Home Care: Trends and TechnologyConnect with Paul Kezin:📧 Email: [email protected]🔗 LinkedIn: https://www.linkedin.com/in/paulkezin/

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Glenn Leingang, Vice President of Franchise Development at Touching Hearts at Home, to discuss what it really takes to succeed in home care franchising.With more than 12 years of experience in franchise development and strategic sales leadership, Glenn shares how entrepreneurs from all backgrounds are stepping into the home care space—and why demand for non-medical in-home care continues to accelerate nationwide.They explore what makes a strong franchise model, the importance of culture and community, and how caregiver retention and leadership mindset directly impact long-term success. Glenn also breaks down what future owners should be looking for when evaluating a home care franchise opportunity.If you’re considering home care ownership—or looking to grow with purpose—this conversation delivers real insight from the franchise development side of the industry.Episode Highlights:00:16 – Introduction to Home Care and Touching Hearts at Home03:10 - The Role of Franchise Development in Home Care06:16 - Understanding the Home Care Industry's Demand09:22 - Keys to Success in Home Care Franchising12:04 - The Importance of Culture and Community in Home Care15:16 - Future Trends in Home Care and Caregiver RetentionConnect with Glenn Leingang📩 Email: [email protected]🔗 LinkedIn: https://www.linkedin.com/in/glenn-leingang/

In Episode 25 of Home Care: Doors Open, Lucas Carroll sits down with Jeff Bevis, Principal & Founder of Renaissance Growth Advisory — widely known as the Next Level Navigator for home care and franchise-based businesses.With 34 years of experience building and scaling seven record-setting franchise brands, Jeffrey shares how home care owners can unlock next-level growth using proven systems without needing a franchise model.He breaks down what makes certain home care owners succeed, the biggest shifts shaping the industry, and how technology and AI can elevate agency operations. If you're looking to scale smarter, simplify systems, or position your agency for long-term success, this episode is for you.Episode Highlights:00:16 – Introduction to Home Care and Jeff Bevi's Journey03:15 - Evolution of Home Care: Changes and Challenges06:07 - Who Succeeds in Home Care: Traits of Successful Owners09:29 - The Role of Technology and AI in Home Care12:10 - Advice for Aspiring Home Care Entrepreneurs15:13 - The Future of Home Care: Growth and OpportunitiesConnect with Jeffrey Bevis🔗 LinkedIn: https://www.linkedin.com/in/jeffreybevis/📧 Email: [email protected]

In Episode 24 of Home Care: Doors Open, Lucas Carroll sits down with Heidi Rowell, COO of Home Matters Caregiving, and a respected leader committed to elevating caregivers, advancing women in leadership, and expanding the Home Matters mindset nationwide.Heidi shares her powerful insights into what the future of home care looks like — from franchise expansion and caregiver professionalization to embracing AI, modernizing operations, and tackling the industry's biggest workforce challenges.If you're growing a home care agency, preparing to scale, or looking to strengthen caregiver retention, this episode delivers the practical wisdom you need.Episode Highlights:00:16 – Introduction to Home Matters Caregiving03:07 - The Journey of Franchise Growth06:15 - The Changing Landscape of Home Care09:09 - Embracing Technology and AI in Home Care12:08 - The Role of Caregivers in Home Care15:16 - Attracting and Retaining Caregivers18:03 - Advice for Aspiring Home Care EntrepreneursConnect with Heidi Rowell🔗 LinkedIn: https://www.linkedin.com/in/heidirowell/📧 Email: [email protected]

In this episode of Home Care: Doors Open, Lucas Carroll sits down with Julio Barea, Vice President of Sales at Ally and Caretime, to explore how technology and Medicaid are reshaping the home care industry.Julio explains how Ally CareTime supports agencies with Medicaid compliance, why Medicaid is such a crucial payer source in home care, and the role trusted partners play in helping agencies succeed. He also shares insights on future trends that will define growth and sustainability in the industry.Episode Highlights:00:16 – Introduction to Home Care and Guest Background05:26 – Understanding Ally CareTime and Its Services09:25 – The Importance of Medicaid in Home Care12:44 – Leveraging Technology for Medicaid Compliance17:44- The Role of Trusted Partners in Home Care20:25 – Future Trends in the Home Care IndustryConnect with Julio BareaLinkedIn Profile: https://www.linkedin.com/in/julio-barea-178140a/

In this episode of Home Care: Doors Open, Lucas Carroll talks with Jared Wills, Senior Vice President at Marsh McLennan Agency and an experienced business insurance broker, about the coverage every home care business needs.Jared shares practical guidance for new agencies navigating insurance requirements, breaks down the most common (and surprising) claims in home care, and explains how to reduce risk in daily operations. He also offers a look at where the home care insurance market is headed—and how agencies can prepare for growth.0:16 - Introduction to Home Care and Insurance Expertise02:15 - Navigating Insurance for New Home Care Businesses06:08 - Common and Rare Claims in Home Care09:29 - Insights from the Home Care Insurance Landscape12:10 - Future Growth in Home Care Services15:16 - Understanding Risk in Home Care OperationsConnect with Jared WillsEmail: [email protected]

In this episode of Home Care: Doors Open, Lucas Carroll sits down with Marcylle Combs, President, CEO, and Owner of MAC Legacy, to discuss her 30+ year journey in home health and hospice. From field nurse to industry leader, Marcylle shares insights on leadership, industry evolution, and what’s ahead for home health and hospice providers.Topics include:• Marcylle’s journey from nurse to successful business owner• Changes in home health and hospice over the years• Key leadership values and lessons learned• National advocacy and industry involvement• Mentoring the next generation of leaders0:16 - Introduction to Home Care and Entrepreneurship3:10 - Marcylle Combs' Journey in Home Health06:24 - Changes in Home Health and Hospice Over Time09:12 - Leadership Insights and Values12:01 - The Future of Home Care ServicesConnect with Marcylle CombsEmail: [email protected]

In this episode of Home Care: Doors Open, Lucas Carroll sits down with David Knack, Head of Sales at Zingage, to talk about how AI and automation are reshaping home care operations. David shares his journey into the industry and how Zingage is helping agencies streamline processes, reduce workload, and improve client outcomes through intelligent systems.Topics include:• David’s background and why he entered home care• How Zingage is simplifying daily operations for providers• The real-world role of AI in home care today• Industry trends agency owners should watch• Practical advice for future-ready growthIf you're thinking about scaling your agency or just staying ahead of the curve, this conversation is a must-listen.0:16 - Introduction to Home Care and David Knack's Journey05:08 - Zengage: Revolutionizing Home Care Operations10:17 - The Role of AI in Home Care14:17 - Trends and Future of Home Care18:09 - Conclusion and Key TakeawaysConnect with David KnackEmail: [email protected]

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Doug Walters, Managing Partner at Walters & Associates CPAs, to talk about the financial backbone every home care agency needs. With over 30 years of experience in healthcare finance, Doug unpacks what agency owners must understand—from foundational tax structure to revenue strategy—to build a stable and scalable business.Doug also shares insights into home health and hospice opportunities, changing payer dynamics, and how to plan for long-term success in a shifting regulatory landscape. If you’re looking to future-proof your agency and lead with financial clarity, this episode delivers what the spreadsheets won’t show you.0:16 - Introduction to Home Care and Financial Management03:08 - Doug Waler's Journey in Home Care06:11 - Opportunities in Home Health and Hospice09:15 - The Importance of Financial Foundations12:10 - Navigating Regulatory Changes and Payer Mix15:13 - Creative Strategies for Revenue Growth18:20 - Key Financial Metrics for Agency OwnersConnect with Doug WaltersEmail: [email protected]

In this episode of Home Care: Doors Open, host Lucas Carroll talks with Brad Wolfe, Founder of Sourced, about the financial realities and opportunities behind running a successful home care agency. From starting as a franchise operator to becoming a financial partner for agencies across the country, Brad brings a unique lens to the intersection of mission and money in home care.They dive into the dual nature of the industry—balancing passion with profit—and what agency owners need to know about billing, payer sources, and building a financially sustainable operation. Brad also shares what’s changing in the industry, what to watch for, and how smart financial systems can actually reduce stress and support growth.If you’ve ever felt overwhelmed by your numbers or unsure how to scale without chaos, this episode is for you.Connect with Brad WolfeEmail: [email protected]

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Regina Asuncion, keynote speaker, author of The Art of Delegation, and CEO of Ascension Business Solutions. With 17+ years of healthcare operations experience, Regina shares how home care agencies can reclaim their time, improve client care, and boost profitability—by leveraging the power of virtual assistants.From overcoming delegation fears to successfully onboarding VAs and integrating them into your existing team, Regina offers real-world strategies that help agency owners scale without burning out. This episode breaks down exactly what’s holding most providers back—and how you can lead like a visionary while staying lean and focused.If you're still doing it all yourself, it’s time to rethink how your agency operates. This conversation will show you how.Connect with Regina AsuncionEmail: [email protected]

In this episode of Home Care: Doors Open, host Lucas Carroll speaks with Charles “Chuck” Bailey, Founder and President of True North, who brings 24 years of experience in home care and business leadership. Chuck purchased his first franchise nearly two decades ago and has since helped countless owners unlock the full potential of their operations.They dive into what truly drives success for home care entrepreneurs—breaking down key performance indicators, overcoming sales challenges, and how to recruit and retain caregivers in today’s competitive market. Chuck also shares insights into scaling operations, avoiding burnout, and what the future of home care looks like with advancing tech and changing trends.If you’re navigating the complexities of building or growing your home care agency, this episode delivers practical wisdom from someone who's walked the journey—and helped others do the same.Connect with Charles "Chuck" BaileyEmail: [email protected]

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Paul Pappageorge, Founder of Ashland Capital Advisors, and a recognized expert in valuation, exit planning, and business brokerage, with a deep focus on the home care and home health space.Paul breaks down what every home care entrepreneur needs to know about preparing for a business exit—whether it’s 1 year or 10 years away. From understanding your valuation to avoiding deal-breakers in due diligence, he shares insight earned through countless advisory engagements on both the buy and sell sides.If you're building a home care business with long-term goals in mind, this conversation is a must-listen. Learn how to exit on your own terms and set your agency up for a future you control.Connect with Paul PappageorgeEmail: [email protected]

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Monique Robinson, President of ABC Private Nursing, a franchise of Always Best Care (Massachusetts) operating since 2009. Monique shares her journey of expanding into private nursing—discussing program development, pricing strategies, compliance, leadership, and nurse recruitment.If you're thinking about launching or improving a private duty nursing program, this episode offers real-world guidance from someone who’s built success through experience and consistency. Join Lucas and Monique as they break down what it takes to deliver premium private care while growing a sustainable, compliant business.Connect with Monique RobinsonEmail: [email protected]

In this inspiring episode of Home Care: Doors Open, we sit down with Teresa Harbour, Chief Operating Officer of CHAP, who brings over 35 years of home care experience to the conversation. From her early days as a hospital nurse to her current leadership at CHAP, Theresa shares a powerful journey shaped by dedication, insight, and a deep commitment to quality care.Having spent 14 years with another accrediting body before joining CHAP five years ago, Teresa provides rare insight into the evolving world of accreditation and what it takes to deliver meaningful, standards-driven care in today’s landscape. Whether you're just entering the industry or looking to sharpen your agency's edge, this episode offers expert perspective and invaluable wisdom from one of home care’s most respected leaders.Connect with Teresa HarbourLinkedIn: www.linkedin.com/in/teresa-harbour-78026624/Email: [email protected]