Home Health Revealed (+Palliative and Hospice)

In this episode of Home Health Revealed, we sit down with Hope Mulliken, Help Desk Coordinator at the Ohio Council for Home Care and Hospice (OCHCH), to talk about what’s really happening behind the scenes in home health operations today. From Medicaid and Medicare changes to rising denials, authorization delays, and audit pressure, Hope breaks down the challenges agencies are facing right now and why things continue to get more complex. We also explore the OCHCH Help Desk, where Hope supports both member agencies and the community with questions ranging from EVV and OASIS issues to appeals, compliance, and operational challenges. During the conversation, we affectionately refer to it as the “Hope Desk,” a nickname that stuck thanks to Hope’s name and the fact that she’s often the go-to for agency questions. Finally, we discuss defensible documentation, why every visit note needs to tell a complete clinical story, and how agencies can better protect themselves in today’s regulatory environment. Chapters (00:00:03) - Ohio Council for Home Care and Hospice Help Desk(00:02:19) - Medicare and Medicaid: How to manage both of your patients'(00:06:39) - What is the top question you get at the help desk?(00:07:26) - Face to Face for Care(00:09:04) - Visit Notes(00:11:03) - Home and Community Based Nursing Program

In this episode of Home Health Revealed, we sit down with Victoria Barkin, Regional Director of Operations for Home Health at National Church Residences, to talk about what it really means to create a true continuum of care. Too often, care is delivered in silos. But patients don’t experience it that way. Victoria shares real-world stories that highlight the gaps that can happen between settings and what it takes operationally and clinically to close them. From navigating complex discharges without an established physician to quickly transitioning a patient to hospice and avoiding an unnecessary hospitalization, this conversation brings the concept of “continuity” to life. We also dig into the role of relationships, both within an organization and across the community, and why having the right connections in place can make all the difference for patients and their caregivers. Whether your organization offers a full continuum of services or relies on trusted partners, this episode explores how home health leaders can better support patients through every stage of care. Chapters (00:00:03) - What's the Core of Home Health?(00:02:34) - Home Health for the Complex Patient(00:06:52) - OCCAS 2017(00:07:31) - Och-Care Ohio Association annual meeting

In this episode of Home Health Revealed, we sit down with Mecca Abdul-Aziz, owner of E&M Home Care in Columbus, Ohio, to hear the real story behind building a home care agency from the ground up. Mecca shares how a career shift from marketing and education, paired with a sudden layoff and a growing desire to build something of her own, led her into the home care space. With no prior experience running an agency, she walked through licensing, landing her first client, and quickly realizing what it means to build a business while you are actively learning how to run it. We also talk about the realities that come with growth: hiring caregivers, defining culture, balancing faith and family, and leading with purpose when every decision carries weight. Mecca reflects on what it means to build a mission-driven agency, the importance of trust in home care, and how she thinks about legacy and long-term impact for her family and community. This is a grounded conversation about starting from scratch, learning in real time, and building something meaningful while you are still in motion. Chapters (00:00:03) - How to Start a Home Care Business at 23(00:02:56) - Caregiving as a Step-by-Step Process(00:07:00) - Non-RN Families: Building a Legacy(00:11:13) - OCH Networking Event

In this episode of Home Health Revealed, we sit down with Jessica Mandrell, owner of Lifesaver Healthcare, to talk through what it really looks like to step into ownership through acquisition, and what comes next. Jessica shares her experience purchasing an established agency, what made the transition smoother than expected, and the lessons that came quickly, like navigating prior authorizations, understanding Medicare billing, and making sure the right processes are in place from day one. The conversation also gets into the realities of cash flow during ownership transitions, including how strong financial footing can help offset the challenges of the “J curve” as new owners find their rhythm. But at the center of it all is culture. From retaining experienced staff to building a leadership mindset that prioritizes people, Jessica talks about why growth isn’t just about scaling, it’s about investing in the team that makes it possible. If you’re thinking about acquiring an agency, stepping into a new leadership role, or looking to strengthen your operations as you grow, this episode offers a practical, honest look at what it takes. Chapters (00:00:03) - Home Health Revealed: Jessica Mandrell's Transition to an Ohio(00:03:25) - Home Healthcare: The Palmetto Council(00:04:33) - How Your Husband and I Are Working Together(00:05:13) - Home Health CEO Discusses the Industry

What’s really happening in home health and hospice right now? A look at Ohio tells the story. In this episode,Lisa VonLehmden from Ohio Council for Home Care and Hospice shares how the landscape is shifting across the state, from growing demands on agencies to the increasing need for real support and engagement at the association level. She talks through the rapid growth of the Ohio Council, what’s driving it, and how a more hands-on, experience-driven approach is making a difference for providers. The conversation also explores the connection between clinical care and financial performance, why agencies are being pushed to think differently, and how stronger collaboration across teams is becoming essential. This is a grounded, real-world look at what it takes to navigate home health and hospice today. Chapters (00:00:03) - Ohio Home Health and Hospice Association's 20th Anniversary(00:05:03) - Ohio Healthcare Financially Management Conference(00:11:19) - Crucial Conversations: The Home Health Industry(00:15:23) - The Hard Talk in Home Nursing

Documentation in home health has always been essential, but it hasn’t always supported clinicians and agencies in the way it needs to. In this episode of Home Health Revealed, we explore the evolution of home health documentation—from paper and pen to EMRs and now ambient AI—and what each stage has solved, as well as what gaps still remain. Joined by Sandeep Banga and Andrew Ostrander from Scribble, the conversation focuses on the space between what happens in the home and what gets captured in documentation, and how that gap directly impacts quality, compliance, and reimbursement. We also dig into how agencies are thinking differently about documentation today, not just as an administrative task, but as a core driver of clinician experience, retention, coding accuracy, and financial performance. Finally, we break down what ambient AI looks like in real workflows and why capturing documentation at the point of care is becoming increasingly important to closing the gap between care and cash. If your agency is thinking about the future of documentation and how it impacts both clinical and operational outcomes, this episode offers a grounded look at where things are headed. Chapters (00:00:03) - The Evolution of Home Health Documentation(00:00:42) - How to Write in Home Health?(00:08:30) - What is Medicare's Requirement for Complete and Accurate Documentation?(00:10:50) - The Agency's Top Concerns(00:14:11) - HIPAA compliance in documentation(00:18:01) - Scribble for Clinicians: The AI-enabled Visit(00:24:56) - Healthcare Regulatory Agency-funded documentation review(00:26:47) - Home Health Companies See Future of Technology(00:28:10) - Home Health Agency Connections

When a surveyor walks through your doors, what are they really looking for? In this episode of Home Health Revealed, we sit down with Becky Tolson from ACHC to break down the top five deficiencies cited in home health surveys—and why they continue to show up across agencies. From plan of care and medication management to documentation habits and infection control, Becky shares what surveyors see most often, where agencies fall short, and how to fix it before it becomes a citation. If your team struggles with documentation, communication, or staying survey-ready, this episode offers practical insights to help you close the gap between care and compliance. Chapters (00:00:03) - Home Health Revealed(00:00:27) - Becky Tolson on Accreditation Commission for Healthcare(00:01:19) - What Are Surveyors Looking For in an Agency's Patient Care?(00:04:09) - Home Health Complaints: Top 5 Tags(00:08:07) - Obstructions to the Plan of Care(00:10:03) - 536 and MedPro Profile(00:11:11) - Home Health Agency Medication Documentation(00:14:14) - Care Record 7,10, Communication breakdowns and documentation(00:18:51) - Clinical Visit Notes, 3 of 4(00:27:57) - Home Visits, G682, Infection Control(00:30:52) - Home Visits: Do we Need More Citations?(00:33:51) - How to Get in Touch with ACHC on Connection Education(00:35:47) - Survivors of the Titanic

In this episode of Home Health Revealed, we sit down with Alexander Shekaroff from Fin Health, Inc. to explore the emerging concept of profit cycle management—and how it builds on traditional revenue cycle strategies in home health and hospice. While revenue cycle management focuses on cash flow and collections, this conversation dives deeper into what truly drives financial performance: margins, EBITDA, and operational efficiency. Alexander shares how agencies can uncover hidden “margin leaks,” improve financial visibility, and make faster, more confident decisions by connecting data across EMR, accounting, and workforce systems. We also discuss how many organizations can achieve meaningful EBITDA improvement without major structural changes—simply by making small, informed adjustments across departments. With increasing pressure from payers and a rapidly evolving market, having timely, accurate financial insights is no longer optional. Whether your agency is focused on growth, stability, or preparing for future opportunities, this episode highlights how aligning revenue cycle with profitability can create a stronger, more sustainable financial foundation. Chapters (00:00:03) - Home Health Revealed: Profit Cycle Management(00:04:10) - Ohio Conference 2017(00:07:17) - Interview with Hannah Hathaway

In this episode of Home Health Revealed, we sit down with Jeremy Collier of the Ohio Council for Home Care and Hospice to explore how home health and hospice are evolving and what it means for providers today. We discuss the difference between Medicare and Medicaid care models, often described as “pit stops vs lifelong care,” and how those philosophies shape patient experience, care delivery, and long-term outcomes. Jeremy also shares insights on the current state of hospice, including common misconceptions, emerging opportunities, and the importance of education in helping patients and families better understand the benefit. The conversation also dives into the growing role of collaboration in home care, including clinically integrated networks like OCHN, and how stronger relationships between providers and payers are helping move the industry forward. As reimbursement pressures, regulatory changes, and care demands continue to evolve, home health agencies are being challenged to rethink how they operate and how they define success. Chapters (00:00:03) - Jeremy Collier: Home Health and Hospice(00:01:48) - Ohio doctor on hospice care(00:06:31) - OCHN CEO on the Need for Communication with the Payer(00:09:48) - Wonders of the World

In this episode of Home Health Revealed, recorded live at the OCHCH Spring Financial Conference, we sit down with Gavin Michel from KanTime for a conversation that blends industry insight with a bit of personality. Gavin shares his perspective on what makes KanTime different, from its consulting-first roots to its focus on understanding what agencies actually need to succeed. The conversation highlights an important reminder for providers: technology should support care, not complicate it—and the foundation of everything starts with strong documentation and aligned systems. Along the way, we also get to know the person behind the role, from his days as a bull rider to his current “hype man” approach to helping agencies find the right solutions. It’s a candid, on-the-ground conversation about EMRs, problem-solving in home health, and why keeping the patient at the center still matters most. Chapters (00:00:03) - Home Health Revealed(00:00:28) - Bachelor's party(00:00:54) - Hype Man for Cantime(00:02:36) - In the Elevator With Bull Riding

In this episode of Home Health Revealed, Hannah Vale sits down with Ethan from Flychain to talk about the truth behind AI in home health and hospice, and why agencies are feeling both excitement and uncertainty about what automation really means for the future of the industry. They discuss how AI is already being used across clinical, operational, and financial workflows, why payers are leveraging automation to review and deny claims at scale, and what providers can do now to stay ahead. The conversation also explores how better data integration, stronger revenue cycle processes, and clearer financial visibility can help agencies protect margin while continuing to grow. Hannah and Ethan also talk through the importance of having the right tech stack, how financial and operational data need to work together, and why agencies that understand their numbers will be in the strongest position as reimbursement pressure continues. If you are a home health or hospice leader trying to understand where AI fits into your organization, this episode breaks down the hype, the reality, and what agencies should be doing now to future-proof their operations. Listeners interested in learning more about the tools discussed in this episode can visit Flychain to explore financial visibility and AI-driven reporting solutions, or learn more about revenue cycle strategy and performance improvement through HealthRev Partners. Chapters (00:00:03) - Home Health Revealed: The AI CFO(00:03:12) - Do You Need to Worry About Your Job?(00:05:57) - What AI Looks Like for Home Health?(00:10:46) - How Can EMRs Align Their Tech Stack with AI?(00:13:41) - Is AI the CFO of the Future?(00:15:46) - Should I Buy or Start with an EMR?(00:19:19) - Sources of Truth in the EMRs(00:20:45) - Payment-side AI: How do we keep up with pay(00:24:22) - Home Health Industry's Fight Against AI and the Audit Crack(00:29:32) - What Does AI Look Like For Healthcare Operations?(00:37:07) - Healthcare Finance: Automation and Data Integration(00:43:10) - Are You Scared of AI Taking Jobs?(00:43:54) - What Would Home Health and Hospice Leaders Do With AI?(00:48:39) - Where to Reach Out to Ethan Glass

In this episode of Home Health Revealed, Hannah Vale sits down with Alex Hartzman, Vice President of Research & Analytics at the National Alliance for Care at Home and Head of Operations at the Research Institute for Home Care, to discuss the policy, payment, and workforce trends shaping the future of home health. They explore the ongoing pressure from Medicare reimbursement changes, the impact of value-based purchasing and quality metrics, and the growing workforce challenges affecting agencies across the country. The conversation also dives into the increasing demand for home-based care, access-to-care concerns, and why the story of home health is not always reaching policymakers the way it should. If you're a home health leader trying to prepare for the years ahead, this episode offers an inside look at the data, policy conversations, and industry realities that will define the future of care at home. Listeners interested in getting involved in advocacy efforts can learn more through the National Alliance for Care at Home Advocacy Action Center and find details about Alliance membership opportunities on their website. The Alliance DC Advocacy Fly-In will take place September 13–16, and Alliance members will receive registration information directly. Chapters (00:00:03) - Home Health Revealed(00:00:25) - Alex Hartzman on Policy Influence in Home Care(00:01:27) - Top 3 issues facing home health agencies(00:05:30) - What Can an Average Home Health Agency Do to Improve Their Quality Score(00:09:37) - Risk of rehospitalization(00:10:35) - Home Health Agency Executives on Staff turnover(00:14:15) - The value of home health(00:19:49) - Home Health and Hospice: A Conversation

In this episode of Home Health Revealed, Hannah Vale sits down with Kyle Lavergne, nurse practitioner, home health leader, and chairman of the American Heart Association Home Health Heart Failure Certification Committee, to discuss how AHA certification is helping agencies improve outcomes across the continuum of care. They break down why heart failure requires coordination between hospitals, home health, skilled nursing, and hospice, and how the American Heart Association’s certification program is designed to support agencies with evidence-based standards, education, and measurable outcomes. Kyle shares what the certification process looks like, what agencies are required to track, and how becoming AHA certified can strengthen referral relationships, reduce readmissions, and improve patient care. If your agency is looking to grow referrals, improve quality metrics, and stand out as a trusted partner, this is an episode you don’t want to miss.

In hospice, everything starts with philosophy, but documentation and compliance determine sustainability. In this episode, we’re joined by Deanna Heath of KanTime to discuss the critical mindset shift from cure-focused care to comfort-focused care, and what that means for hospice leadership, documentation, and regulatory compliance. As CMS oversight increases and the HOPE tool, audit scrutiny, and reimbursement pressure reshape the landscape, hospice agencies must ensure their documentation tells the full clinical story. Deanna shares insight from the technology side, while we explore how EMR systems should support — not replace — strong operational processes and compliance strategy. Together, we unpack: • Hospice documentation requirements and audit readiness • Compliance risk areas and regulatory trends • The evolving role of EMR systems in hospice operations • Leadership alignment and its impact on audit outcomes and revenue integrity • Preparing for HOPE and shifting CMS expectations Whether you’re a hospice administrator, compliance leader, or revenue cycle executive, this conversation offers practical insight into building operational strength while protecting reimbursement. Strong hospice care requires more than compassion, it requires clarity, alignment, and documentation that truly tells the patient’s story. Chapters (00:00:03) - Home Health Revealed: Dena Heath(00:00:52) - Hospice People Handle Chaos Better(00:02:36) - What Do Hospice Clinicians Need Most?(00:03:47) - What Surprises Home Health Leaders Most When They Step into Hospice(00:09:38) - The Biggest Documentation Challenge for Hospices in 2026(00:16:58) - Cantime Compliance Review(00:23:32) - No Pain Points in Hospice(00:27:26) - Snowboarding in the snow

In this episode of Home Health Revealed, host Hannah Vale sits down with hospice physician and national educator Dr. Lauren Templeton to unpack why every hospice and home health professional’s voice matters in advocacy, quality, and compliance. Drawing on her work with the Pennant Group, Weatherbee Resources, and national organizations, Dr. Templeton shares practical ways bedside clinicians, leaders, and medical directors can influence hospice regulations at the community, state, and federal levels. You’ll hear how engaged hospice physicians serve as the “number one compliance officer,” what meaningful documentation looks like when audits are inevitable, and why understanding the “why” behind the rules transforms quality and compliance from a checkbox task into a strong foundation for patient care. Dr. Templeton also highlights education pathways—from hospice boot camps and webinars to state associations and national alliances—that help teams strengthen eligibility decisions, interdisciplinary documentation, and day-to-day operations. Whether you’re a hospice medical director, administrator, nurse, or quality leader, this conversation will equip you to advocate more confidently, engage your physicians more effectively, and protect both your patients and your organization in a rapidly evolving regulatory environment. Chapters (00:00:02) - Home Health Revealed: Lauren Templeton(00:01:41) - My Voice Really Matters in Advocacy(00:07:16) - What educational opportunities exist for hospice professionals in quality and compliance?(00:13:41) - What Does an Engaged Hospice Physician Look Like?(00:17:51) - Have I Got What You Need For Your Hospice?(00:18:35) - Your voice does matter

What really happens when a nurse walks through a patient’s front door instead of a hospital doorway? In this episode of Home Health Revealed, host Hannah Vale heads into the field with home health nurses in snowy Northeast Ohio and then sits down with leaders from Lorain County Community College and the Ohio Council for Home Care & Hospice to unpack what she witnessed firsthand. You’ll hear from: Christopher Hirschler, Dean of the Health and Wellness Science Division at Lorain County Community College Lisa Von Lemden, Ohio Council for Home Care & Hospice Hannah DiVencenzo, Program Developer at Lorain County Community College Cynthia Kushner, Director of School, Workforce and Community partnerships Abigail Farabaugh, Career and Academic Advisement Professional Together, they share powerful stories from recent ride‑alongs: organizing overflowing baskets of medications, navigating homes transformed into care spaces, and supporting families through heartbreaking seasons with remarkable resilience. You’ll also hear about those “oh no” moments—like expired blood tubes in the trunk—and how strong team backup turns solo visits into a true network of care. Listen in to learn: Why being invited into a patient’s home is “sacred” work and how it reveals social determinants of health in real time, from housing quality to family support to mental health. How home health nurses flex between roles—clinician, educator, advocate, problem‑solver, even “therapist”—often in the same visit. What schedule flexibility, point‑based pay models, and documentation from home actually look like in a real nurse’s day (including coffee breaks between visits). How AI and technology are changing preparation for visits, decision‑making, and mentorship for newer nurses entering home health.  Why home care can be a smart career move for nurses who want autonomy, meaningful one‑on‑one time with patients, and strong earning potential—without punching a time clock. The episode also highlights new workforce and education partnerships, including a $2 million Department of Higher Education investment into the Center for Community Based Care to grow and support the next generation of home health and hospice clinicians across Ohio. Lorain County Community College shares how it is exposing students to home health early—through ride‑alongs, pathways content, and mentorship—so they can discover if this deeply relational kind of nursing is the right fit. If you’re: A nursing student wondering what’s beyond the ICU or med‑surg, A nurse craving more control over your time and deeper patient relationships, or An educator or leader trying to build stronger home health pathways… …this episode will challenge your assumptions about what nursing “has” to look like and show you what’s possible when care comes to the couch instead of the bedside. Learn more & get connected: Ohio Council for Home Care & Hospice / Center for Community Based Care: visit www.ochch.org and use the Contact Us form to inquire about tuition support, grants, and workforce opportunities across Ohio. Interested in educational pathways at... Chapters (00:00:02) - Home Health Revealed: Why the Home Matters(00:01:28) - Home Health: The Journey(00:07:35) - The Home Health Care Nurse Experience(00:13:13) - The Day in the Life of Home Health(00:16:30) - Social determinants of health in the home(00:20:06) - What is Home Health Care for People?(00:22:17) - The role of nurses in the field(00:25:59) - Home Health Nurse Training: Flexibility(00:31:39) - Home Care and Hospice Programs(00:36:08) - Home Care: The Career Choice(00:42:31) - Riding Along With a Home Health Nurse(00:45:58) - Home Health Care: A Personal Experience

In this episode, Hannah Vale is joined by Lisa Meadows, Senior Manager, Survey Operations, at ACHC (Accreditation Commission for Health Care), for a timely conversation on how home health agencies can stay compliant while operating with smaller margins and fewer resources.  Hannah discusses the new partnership and product certification for Velocity. Lisa shares how ACHC is helping agencies meet evolving regulations, improve operational efficiency, and "do more with less"! We also discuss how agencies can access free education through ACHCU. ACHCU provides leaders and teams with practical, on-demand learning to stay prepared and confident in a constantly changing regulatory environment.  From accreditation and survey readiness to workforce education and smarter processes, this episode highlights how compliance can become a strategic advantage.  Learn about HealthRev Partners' partnership with ACHC HERE.  Chapters (00:00:02) - Home Health Revealed(00:00:42) - Lisa Meadows at the ACCreditation Conference(00:01:57) - Top of Mind for Hospice Providers(00:02:49) - ACHC: Helping Providers Meet the Regulations

In this power punching episode, we sat down with Jonathan Fleece of Empath Health for a timely and important conversation. When we recorded this episode, the home health Final Rule had not yet been released, but the insights shared remain highly relevant now that it is public.  While the proposed 9% cut would have been catastrophic for the home health industry, even the finalized cuts continue to place real pressure on agencies across the country. At the same time, this moment also highlighted something worth recognizing: the industry rallied! Providers, leaders, and advocates came together to offer meaningful feedback and that collective voice mattered! The episode was co-hosted by Mike Quinn of nVoq, who brings a powerful personal perspective. Mike shares his own experience as a recipient of care through Empath, an unexpected and meaningful connection that surfaced during the conversation. That firsthand experience underscores the impact of care delivered well.  Jonathan dives deep into employee retention and workforce development, emphasizing the importance of listening, truly listening, to staff in order to drive smarter policies, meaningful change, and innovation within organizations. His perspective reinforces that sustainable growth starts with engaged, supported teams.  We also explore how Empath is leveraging nVoq's talk to text technology to empower clinicians in the field, reducing documentation burden and helping teams do more with less. With so much technology flooding the market, this conversation cuts through the noise to focus on what actually works---solutions that deliver a real return on investment and a return on time.  In an environment defined by cuts, complexity, and workforce challenges, technology isn't a nice-to-have; it's a lifeline. This episode bring a grounded, honest look at what's working, what matters, and how home health agencies can move forward with intention.  Want to learn more about the HealthRev Partners and nVoq partnership? 

In this episode of Home Health Revealed, host Hannah Vale and co-host Ethan Schwarzbach from FlyChain are joined by Kara Cox from Capitol Home Health for one of the most eye-opening conversations of the year.  Kara shares a retention strategy almost no one in home health is talking about: quarterly employee bonuses. Yes, bonuses! In addition to celebrations and personal recognition, employees see the results of the overall agency success in a real way.  And the results?  Higher retention, stronger morale, and a company culture people don't want to leave.  We dive in to the measurable impact on employee satisfaction and retention, the role that recognition plays in sustaining culture, and have a financial weigh-in from Ethan on how the bottom line is impacted when employees stay.  Did you know that the FlyChain and HealthRev partnership are helping agencies achieve better financial health with their Advanced Funding Program? Learn more here: https://healthrevpartners.com/resource-center/advanced-funding/  Check out HealthRev's Resource Center to learn more about how Coding and Billing services backed with technology are preparing agencies for a better financial future. 

In this episode of Home Health Revealed, hosts Hannah Vale and Joe Russell sit down with Lindsay Williams, founder of Four Pillars Hospice in Texas, for a truly powerful conversation on what it truly takes to open and grow a hospice agency today.  Lindsay shares her journey launching a hospice while navigating the realities of purchasing a location, serving rural communities across long distances, and building a team capable of wearing multiple hats. From salaries clinicians who balance care delivery with outreach, to the day to day decisions that shape a new agency's identity, Lindsay pulls back the curtain on the challenges and opportunities of building something meaningful.  This episode explores "the power of the pivot" when regulations, geography and resources don't align, how innovative staffing models can create stability and continuity, lessons learned from starting a hospice in rural Texas (and renting a jet to get from place to place). More than anything, this is a lesson about how flexibility, grit, and mission-driven leadership shape success.  Chapters (00:00:02) - Home Health Revealed(00:00:32) - An Ohioan on the Issues(00:01:16) - Startup Four Pillars Hospice(00:04:00) - Hospice Care for Rural Communities(00:06:03) - Hospice: Utilizing the Community(00:07:15) - Hospice Care as a Rural Provider(00:12:48) - How Hospice Care is Collaborating(00:13:22) - Hospice CEO on Next Step(00:14:51) - Wonders of the World interview

Join us for a milestone celebration of Home Health Revealed by HealthRev Partners—our 100th episode! Reflect on four transformative years in home health: nationwide HHVBP rollout since 2022, PDGM-driven reimbursement cuts, climbing aide turnover near 35%, and the shift to value-based care and Medicare Advantage. We've covered it all—from staffing crises to AI tools and CMS final rules. Whether you're tackling AR aging, clinician burnout, or payer mix shifts, this retrospective delivers actionable takeaways from 100 episodes of industry truth. A HUGE thank you to our guests, our listeners, and our partners. Here's to the next 100 episodes! Chapters (00:00:02) - Home Health Revealed: Turning 100 Episodes(00:01:19) - A Thanksgiving Special: Thank You(00:03:24) - Home Health Care: The Last Four Years(00:05:48) - Home Health Revealed: A 100-Episode Podcast(00:10:44) - Home Health Revealed: The Next 100 Episodes

Explore the essential updates from the official CMS Fact Sheet on the 2026 Home Health Final Rule in this episode of Home Health Revealed, hosted by Hannah Vale. This episode breaks down what the CMS rule means for home health agencies, covering payment changes, compliance updates, and care quality adjustments. Key highlights include: A 2.4% market payment update, offset by adjustments, resulting in an overall 1.3% reduction in Medicare payments to home health agencies. Recalibrated PDGM case-mix weights and updated LUPA thresholds, changing how agencies need to plan visits and document care. Important changes to the Home Health Quality Reporting Program (QRP), including removal of the COVID-19 vaccination measure, as well as updates to OASIS data elements. The launch of a revised Home Health CAHPS survey, new value-based purchasing measures, and changes in quality measure weightings. New compliance provisions and revised provider enrollment rules designed to ensure program integrity and fight fraud. Whether you’re an agency leader, clinician, or RCM professional, this episode provides everything you need to know direct from CMS guidance to keep your agency compliant, competitive, and prepared for 2026. Don’t miss Hannah’s expert take and practical tips for navigating the year’s most important regulatory updates. Like, share, and subscribe for more insights on home health policy, revenue cycle optimization, and industry trends. #HomeHealthRevealed #CMSFinalRule #HomeHealth2026 Chapters (00:00:02) - Home Health Revealed(00:00:36) - CMS Final Rules for Home Health Services (2026)(00:03:28) - CMS Final Rule 1, Home Health Payment Rates(00:05:47) - CMS Rule 6, Home Health Quality Reporting Program (HHQ(00:12:36) - CMS Final Rule 2026 for DME POS

In this episode, we welcome Nina Del Grande, Director of Quality- Home Health at Addus HomeCare, for an insightful discussion on why quality is the hearbeat of home health.  Nina brings her deep passion for quality to this conversation, showing how it influences everything from star ratings to documentation to the level of care delivered. Together, we dive into the important connection between the actual patient and the "paper patient", providing exceptional patient-facing care while maintaining compliance, how targeted education can strengthen both clinical outcomes and documentation, the impact of of quality on reimbursement, reputation, and clinician confidence, and practical strategies for leaders and clinicians to align care delivery with documentation requirements.  Chapters (00:00:02) - Home Health Revealed(00:00:36) - How Quality Drives Everything at Addis Home Care(00:05:41) - President Trump on the culture of the NBA(00:05:58) - Democracy in the Elevator

In this episode of Home Health Revealed, we sit down with Mike Sokoloski, Director, Grassroots Advocacy at BAYADA Home Health Care to discuss one of the most impactful ways you can support home health- advocacy.  Mike shares how clinicians, agency leaders, and even patients can get involved at the state and national levels to influence legislation, improve reimbursement models, and protect access to home care services. This episode covers why advocacy is essential for the future of home health, how to get involved with your state and national associations, like Alliance for Home Care, including practical steps to take- even if you're new to advocacy.  Bayada is also launching their new podcast, "Home Care, You Say?" (worth following!).  Learn more about advocacy and get involved at heartsforhomecare.com  Chapters (00:00:02) - Home Health Revealed(00:00:38) - Hearts for Home Care: On Advocacy(00:01:50) - Advertisements for Home Health and Hospice(00:03:20) - In the Elevator With Tom Rath

In this episode, recorded on site at the 2025 Alliance annual conference, Nicole Hoesing from Chadron  Hospice opens up about the true impact of hospice care, not just for patients, but for their families as well. Hospice isn't only about end-of-life care; it's about preserving dignity, offering comfort, and supporting loved ones long after the patient has passed.  Nicole shares about the emotional, spiritual, and practical support given to families and how some times the family support can be a deciding factor for a patient choosing hospice services.  Nicole also talks about how her time at Alliance allows her to focus on what she does, why she does it, and how to better take care of her team so they can take care of their patients who need that last grace.  Chapters (00:00:02) - Home Health Revealed: The Alliance in New Orleans(00:01:00) - Hospice Expo 2017: Talking About the Future

In this poppin' Alliance conference episode, Hannah Vale sits down with Jil Schexnayder from Kantime and Ashley Franciol with Complete Home Health to talk all things connection! Yes, including the Kantime popcorn. Together, they explore what staff truly appreciate, why giving back matters, and how vendors can build meaningful, people-first relationships in this space. Ashley also shares how Complete Home Health's services are helping patients remain safely in their homes while improving overall quality of life. It's a fun, heartfelt episode about showing up, supporting agencies, and making this industry feel a little more human.    Chapters (00:00:02) - Cantime Home Health and Hospice Conference(00:05:02) - Local People Talk New Orleans Beignets(00:05:54) - Home Health and Hospice Advocates(00:09:30) - How to Keep a Nursing Staff Happy

This Alliance conference episode wastes no time in diving in to what defines excellence in hospice and palliative care. Co-hosted with Jess Chew from Trella Health, Hannah Vale welcomes Natalie McNeal, Director of Hospice and In Home Palliative Care for Northeast Georgia Health System, Board Chair for the Georgia Hospice and Palliative Care Organization, and Education Chair for Alliance for Care at Home. Natalie shares practical insights on navigating accreditation, maintaining compliance and WHY is matters, and keeping person-centered care at the heart of every process. With a focus on doing the right things the right way, this thoughtful conversation blends compassion, leadership, heart, and a hometown connection in all the right ways.  Chapters (00:00:02) - Home Health Revealed(00:01:12) - In the Elevator With Hospice Director Natalie McNeil(00:01:37) - Quality and Compliance in the Hospice Care Industry(00:03:04) - Georgia's hospice coverage

This Alliance conference episode brings big insights and even bigger New Orleans energy. Hannah Vale catches up with Miguel Aquino from Careficient to discuss how truly listening to people in the industry leads to smarter, more practical solutions. Between leadership lessons, a few laughs, and let's not forget the Cafe Du Monde chickory coffee, this episode is all about connection, collaboration, and culture.  Chapters (00:00:02) - Home Health Revealed(00:01:06) - Cafe New Orleans(00:03:40) - Best Food In New Orleans

We're calling a timeout from home health to bring you something unexpected- a full on Dallas Cowboys trivia showdown with Jack Bell from Trella Health. Recorded live at the Alliance conference, this episode is packed with laughs and some test yourself against Jack Bell trivia questions. Sometimes you have to call an audible! It's a light-hearted break full of laughs so whether you're a football fan or just here to enjoy a little chaos between conference sessions, tune in!  Chapters (00:00:02) - Home Health Revealed(00:00:32) - Golf Outing With Obsessed Cowboys(00:01:12) - Five Questions for Trella's CEO(00:01:50) - Multiple Choice Questions for the Dallas Cowboys(00:04:47) - Jerry Gets a Copy

In this Alliance Conference conversation, Hannah Vale from HealthRev Partners and Bobbi Heimsoth from Careficient talk with Carol Weir, a dedicated clinician and leader from rural Maine, Chief Clinical Officer with Andwell Health Partners, about the real-world challenges of providing care across the continuum. Carol shares her insights on how technology partnerships and strong collaboration can ease burden and "drill tech down to the human being." She passionately describes the need for technology to make the jobs of clinicians easier, especially in rural areas. 

In this kick off episode from the Alliance Conference Series, the HealthRev Partners team dives into one of the most important decisions a home health agency can make- whether to outsource billing. Discover the reasons these team members would outsource. Recorded live at the Alliance Conference, this episode sets the tone for a series exploring innovation, collaboration, and success acros the post-acute care industry.  If you've ever wondered whether outsourcing your billing could actually work for your agency, this episode is for you! The HealthRev Partners team breaks down the top reasons home health agencies choose to outsource and what THEY would look for in a strong partnership.  Chapters (00:00:02) - Home Health Revealed: Revenue Cycle Management Conference(00:01:10) - Meet the VP of RCM at Health Residence(00:01:39) - Shailene Gets the Clap(00:02:24) - Home Health and Hospice Out-source(00:04:10) - "We need help with our agencies."(00:04:28) - What other things do you think businesses need to Outsourcing?(00:05:45) - Billing Specialist: What Do You Look For In A Candidate?(00:07:44) - Democracy in the Elevator

Host Hannah Vale sits down with Demetress Harrell—CEO of Hospice in the Pines, Board Chair of the Texas New Mexico Hospice Organization, National Organization Alliance for Care at Home Board Member, and a long-time leader in hospice care.  With more than 32 years of experience, Dr. Harrell shares her profound insights on effective leadership, emotional intelligence, and building resilient teams in hospice care. Listen as she explores: - How presence and accountability shape effective leadership in hospice - The role of emotional intelligence in creating positive staff culture - Strategies for leading through industry changes and regulatory updates - Preparing for the HOPE Assessment and its impact on patient outcomes - The importance of mission-driven work and empowering emerging leaders You'll hear stories from the front lines, practical advice for staff development, and a passionate outlook on why compassion and adaptability matter most in end-of-life care. If you’re a hospice leader, staff member, or emerging professional looking to make a greater impact, this episode will equip and inspire you. Connect with Dr. Harrell and Hospice in the Pines at [www.hospiceinthepines.org](https://www.hospiceinthepines.org), or by phone at 936-632-1514 / 1-800-324-8557. Don’t forget to subscribe for more insightful episodes on the realities and opportunities in home health and hospice! #HomeHealthRevealed #HospiceLeadership #HOPEAssessment #HealthcarePodcast #EndOfLifeCare #TeamDevelopment #CompassionInCare #HospiceinthePines Chapters (00:00:02) - Home Health Revealed: Leadership in Hospice Care(00:01:49) - A Leader's Role in the Community(00:03:11) - What is Effective Leadership in Hospice?(00:05:04) - What Makes a Leader Effective?(00:07:33) - The Role of Emotional Intelligence at Hospice in the Pines(00:17:50) - What advice would you give to emerging leaders in hospice?

For our final Live from the Alliance Conference episode of Home Health Revealed, Hannah Vale and Sara Nigro close out the series with an incredible conversation with Melissa Battistella of Cadre Hospice. With deep expertise in revenue cycle management (RCM) and years of hands-on leadership, Melissa shares what it really takes to guide teams through change while keeping people—and purpose—at the center. Melissa dives into: Leveraging human capital and why investing in your people delivers the greatest returns Teaching teams to master Medicare collections with confidence How to bundle into payor projects and document strategically so denied claims get paid The value of training as an investment, staying ahead of RCM “snowballs,” and building sandboxes for safe experimentation Avoiding analysis paralysis by creating safe spaces to use data, explore root causes, and strengthen decision-making Her insights make it clear: lasting success in RCM isn’t just about processes—it’s about people leading those processes. If you’re ready to rethink how you support, teach, and empower your team, this is the conversation for you. Chapters (00:00:02) - Home Health Revealed(00:00:53) - Revenue Cycle Team Lead(00:06:18) - What is your key to success?(00:09:02) - What's the most creative thing your team has done to stretch a(00:10:48) - Billing 101: Confidence in your EMR System(00:12:53) - Interview with RCM Home Health and Hospice CEO

In this episode of Home Health Revealed: Live from the Alliance Conference, hosts Michael Greenlee, Sara Nigro, and Hannah Vale sit down with Jake Panowicz of Haven Hospice. Though Haven has only been open just over a year, the new agency is already caring for around 70 patients—a testament to the foundation of trust and shared purpose Jake built with his team. Jake, no stranger to startups (this is his third business), pulls back the curtain on what it really takes to launch a hospice agency. He dives into: Choosing the right team and leading with shared mission Understanding the ins and outs of accreditation and state licensure The milestone of admitting your very first patient Preparing for the unknown, especially the challenges of securing a Medicare number Why intentional planning—and mentorship—make all the difference Sara and Hannah agree: Jake has the heart of a mentor, and he openly offers encouragement and guidance to those stepping into the industry with the right intentions. If you’re considering starting a hospice or home health agency—or just want to hear the journey of an inspiring new leader—this episode is packed with experience-driven wisdom. Chapters (00:00:02) - Home Health REVEALed(00:01:51) - Meet Jake Panowich at the Alliance Conference(00:04:13) - Starting a Hospice Care Agency(00:06:05) - Hospice Financial Metrics(00:08:00) - In the Elevator With Michael(00:08:38) - Adam Sandler in Happy Gilmore 2(00:09:26) - Budgeting and Visualization(00:10:14) - Jake On Hospice Mentorship

In this episode of Home Health Revealed, host Hannah Vale welcomes back Victoria Kuklina, of FinHealth, for Part Two: an actionable guide to what home health agencies can do NOW to prepare for the 2026 rate cuts—under the Home Health Proposed Rule 2026. Victoria shares essential strategies for immediate action, including budgeting, scenario planning, and operational readiness for agencies navigating the upcoming payment reductions. Plus, discover her free tool, the FinHealth Score, which simplifies your agency’s financial readiness to a single, easy-to-understand number and provides tailored, actionable insights to help you plan and protect margins. In this episode: Budgeting amid regulatory changes How to approach scenario planning: manage risk with data-driven forecasts Operational strategies for staffing, patient access, compliance, and cash flow as the rules shift How to use the FinHealth Score tool to benchmark readiness and access practical guidance Vital updates as CMS transitions from the proposed rule to the home health final rule 2026 Proactive steps agencies can take now to build resilience and advocate for quality care Whether your agency is just starting to assess the impact or already designing contingency plans, tune in for a practical roadmap to staying ahead. Like, subscribe, and share to help home health leaders navigate the changes and optimize financial health ahead of 2026! Chapters (00:00:02) - Home Health Revealed: Budgeting and Scenario Planning(00:01:17) - Budgeting: The Communication Tool(00:03:30) - Beyond the Budget: Scenario Planning(00:08:00) - Home Health Agency Executive Brief(00:11:05) - FinHealth's Fin Health Score(00:11:42) - CMS Fin Health Score

In this episode of Home Health Revealed, host Hannah Vale welcomes Victoria Kuklina, former CFO of Pinnacle and co-founder of FinHealth, for a deep dive into the 2026 PPS Proposed Rule and its widespread implications for home health agencies....

In this episode of Home Health Revealed: Live from the Alliance Conference, Michael Greenlee and Sara Nigro sit down with Katrina Reese of Enterprise Fleet Management to talk about one of the most practical—but often overlooked—needs in home-based care: reliable transportation for your staff. Katrina shares how Enterprise partners with agencies to provide cost-effective, safe, and dependable fleet solutions that ensure caregivers can focus on what matters most—serving patients. From managing expenses and reducing liability to improving reliability and employee satisfaction, Katrina highlights the benefits that come when agencies no longer have to worry about the logistics of vehicles. If your team is on the road every day, this episode is packed with insights you won’t want to miss. Chapters (00:00:02) - Home Health Revealed(00:00:45) - Enterprise Fleet Management at the Financial Conference(00:02:17) - Company-Provided Cars

In this episode of Home Health Revealed: Live from the Alliance Financial Management Conference, hosts Michael Greenlee and Sara Nigro are joined by Demetress Harrell, Founder and longtime CEO of Hospice in the Pines. With nearly 30 years of attending the conference, Demetress brings a wealth of perspective on leadership, collaboration, and the evolving role of technology in home health and hospice. She shares powerful insights on: The importance of building true partnerships within the industry Supporting staff so they can effectively serve not just patients, but entire families How approaches to AI have shifted over the years—and what it means for the future of care Why attending the Alliance is invaluable for three reasons: learning from industry leaders (“Sometimes when you’re inside the whale, you don’t see how to float”), genuine networking that sustains, and gaining exposure to new technologies that can truly enhance outcomes. If you want a thoughtful, heartfelt, and perspective-rich conversation on leadership in hospice and home health, this is an episode you won’t want to miss. Chapters (00:00:02) - Home Health Revealed(00:00:33) - Demetrius Harrell from Hospice in the Pines(00:01:18) - Michael Buble on Owning an Agency(00:01:41) - What's Your Best Piece of Financial Advice for Hospice?(00:04:29) - The Financial Conference(00:05:25) - Top Executives: The Future of AI(00:05:52) - Financial Conference 2017(00:07:58) - A message from the Board

Home Health Revealed went on the road! During the Alliance conference, we grabbed the mics, hit “record,” and brought the conversations straight to you—uncut, unscripted, and right from the heart of the action. From leadership lessons to real-world strategies, you’ll hear the voices shaping the future of home health.  We had good coffee from Dollop and Blue Bottle, deep dish pizza from Lou Maltnati's (and a nap!), settled in for conversations that are both inspiring and practical.  We kicked off our first episode of the series with Michael Greenlee (HealthRev) and Sara Nigro (BetterRX). After a fun opener covering Chicago eats, coffee favorites, and a little banter with Hannah Vale, they sit down with Kristina Senna of Faith Home Health in Kansas City. Kristina shares her perspective on leading with faith and resilience in the home health space.    Chapters (00:00:02) - Home Health Reveal(00:02:05) - A Guest Podcaster at Alliance Conference(00:02:26) - Financial Questions for Home Health and Hospice(00:03:09) - Home Health and Hospice Agency Cash Flow(00:03:39) - If You Could Fix Home Health, What Would It Be?(00:04:21) - Best Hidden Tips for Improving Your Agency's Bottom Line(00:05:31) - Louis Vuitton on Michigan Avenue

Join Michael Greenlee and Hannah Vale in this special Heroes of HomeCare episode of Home Health Revealed, featuring Greg Davis and Sean Davis from Patriot at Home, a leading home health agency based in Ohio. They share invaluable insights on how to grow and scale a home care agency while keeping the company culture and core values at the center of every step. In this episode, learn about: Strategies for sustainable growth without sacrificing culture Leadership lessons from veteran-owned Patriot at Home How Patriot at Home maintains excellence across multiple Ohio locations Real stories of dedication and compassion from the front lines of home healthcare Patriot at Home is known for delivering skilled nursing, therapy, hospice, and palliative care with a commitment to treating patients like family. This conversation is a must-watch for agency owners, leaders, and anyone passionate about home health.   Chapters (00:00:02) - home health and hospice care(00:01:11) - Home Health Revealed(00:02:54) - Private Companies: How Do You Scale?(00:08:49) - Greg McAfee on Becoming More Personalized(00:09:56) - The Home Health Agency's Culture(00:12:14) - Patriot Hospitals' culture of service(00:16:15) - Immunity Agency CEO on AR(00:18:25) - How Do You Retain Talented Clinicians?(00:19:21) - Sean and Greg on The Biggest Mistake(00:24:35) - Finding the Right Person for the Job(00:26:28) - How 4,500 Employees Got Started(00:27:29) - How Do You Communicate With 500 People?(00:29:01) - How Do You Trust Your Leaders?(00:31:06) - The Secret to Great Leadership(00:33:11) - Top Executives: We Need to Make a Major Change at(00:37:22) - Startups Are Hard(00:38:37) - Grow: The Process of Growing Your Business

This special series of Home Health Revealed is sponsored by the Ohio Council for Home Care and Hospice and honors the real heroes of home care. Through these episodes you will hear real stories from the field-- some are funny, some will warm your heart and some will break it. But they all reveal the dedication, resilience, and humanity of those working on the front lines of home care. In this episode, we hear from Mary Palmer of Luxe Healthcare at Home.    Home Health Revealed is brought to you by HealthRev Partners. Grow your agency and expand your mission with a high-powered revenue cycle management partner.  Chapters (00:00:02) - Home Health Revealed(00:01:31) - Home Care and Hospice: The stories of nurses(00:03:33) - Home Care Nurse on Managing Remote Locations(00:08:03) - Nurses talk about their experiences as nurses(00:11:25) - What do you feel like is a time or maybe a story where(00:16:18) - A Home Care Nurse's last day(00:17:29) - Diane on Nursing and Home Care

Are you a home health, hospice, or post-acute care agency owner looking to grow your business without burning out? In this episode of Home Health Revealed, hosts Michael Greenlee and Hannah Vale sit down with Christopher Mojica, COO of CallMax Solutions, to unpack the power of centralized processes for scaling smart. What You’ll Learn in This Episode: The real challenges small agencies face when juggling intake, scheduling, billing, and more Why standardizing and centralizing your back-office operations is the key to sustainable growth How outsourcing with a trusted partner like CallMax Solutions can free up your leadership to focus on patient care and business expansion The critical role of compliance and how to build a “safety net” as you scale Why centralized processes make your agency more attractive to potential buyers or partners How to overcome the fear of outsourcing and gain more control—not less—over your business CallMax Solutions- Contact Chris at [email protected] or [email protected] to learn more.    

Optimize your home health or hospice agency’s medical supply management with expert insights from industry leader Ted Stitzel in this episode of Home Health Revealed. Hosts Michael Greenlee and Hannah Vale dive deep into practical strategies for reducing costs, improving operational efficiency, and enhancing patient care through better supply utilization, trunk stock management, and supplier partnerships. What you’ll learn in this episode: How aligning supply practices with CMS DME guidelines can cut costs by up to 15% in home care and 10% in hospice without compromising care quality Common challenges in trunk stock management and actionable solutions to improve inventory visibility and reduce freight costs Effective change management strategies to streamline supply utilization, including reducing product options and implementing supervisory approvals Building long-term, data-driven partnerships with medical suppliers to ensure consistent quality and cost savings Why relying on platforms like Amazon for medical supplies can be risky for quality and compliance About our guest:Ted Stitzel is President of Reidy Medical Supply, Inc., a trusted provider of disposable medical supplies for home care and hospice since 1992. With over 50 years of combined experience alongside his wife Rita, Ted is committed to improving lives through exceptional customer service and operational excellence. He also serves as Vice President of Doyle Medical LLC, specializing in durable medical equipment and billing for Medicare, Medicaid, and private insurers. Tune in to gain actionable insights that can help your agency optimize supply management, reduce overhead, and ultimately deliver better patient outcomes.

Join us for an insightful episode of our podcast as we dive into the world of AI-powered wound care with Amy Cassata, Chief Nursing Officer at Swift Medical. As Swift Medical celebrates its 10th anniversary this year, we explore how technology is revolutionizing wound assessment and treatment in home health settings. In this episode, Amy Cassata shares her expertise on: The transformation of wound care through AI technology Swift Medical's innovative tools like SmartTissue™ and AutoDepth™ Overcoming challenges in implementing AI-based wound care solutions The future of AI applications in wound care Discover how Swift Medical's AI-powered solutions are improving clinical decision-making, enhancing patient outcomes, and addressing resource allocation challenges in rural and underserved areas. Amy also discusses the impact of these advancements on healing times and clinician efficiency. Whether you're a healthcare professional, technology enthusiast, or simply curious about the intersection of AI and medical care, this episode offers valuable insights into wound care management. Tune in to learn how AI is shaping the future of wound care and improving patient outcomes in home health settings. Don't miss this opportunity to hear from one of the industry's leading experts as we explore the cutting-edge advancements in wound care technology.

Hospice care: it's a topic that touches us all. In this eye-opening episode, we're joined by Katie Wehri from the Alliance for Care at Home to tackle the tough questions about quality and integrity in hospice services. Ever wondered why hospice has been in the hot seat lately? Katie breaks it down, offering a compassionate look at the challenges facing providers and patients alike. We dive into: - The real story behind hospice surveys and audits (it's not what you might think!) - Insider tips for navigating the tricky waters of Targeted Probe & Educate (TPE) - Practical ways hospices can stay ahead of potential red flags This episode offers valuable insights you won't want to miss. Join us as we explore how to ensure dignity, compassion, and excellence in end-of-life care. #HospiceCare #HealthcareQuality #EndOfLifeCare #PatientDignity Home Health Revealed is brought to you by HealthRev Partners. 

Get ready for a fun, insightful, and heartfelt episode of Home Health Revealed! This week, we had the pleasure of chatting with Cheryl Lovell, the dynamic COO of Constellation Health Services and CEO of CLC Group, who brought her signature energy and authenticity to the mic. From hilarious icebreakers to powerful leadership lessons, Cheryl shared stories that will inspire anyone in the home health space. We kicked things off with some lighthearted fun: “Cheryl, if home health had a theme song, what would it be and why?” Cheryl's answer was as entertaining as it was meaningful! She revealed moments where she thought, “They did NOT teach me this in business school!” And if Cheryl could have a CEO superpower? Let’s just say her pick might surprise you! Cheryl didn’t hold back when sharing her most memorable experiences: The one piece of advice she wishes she’d gotten before stepping into post-acute leadership. Times she had to “MacGyver” solutions in the field (think duct tape and ingenuity!). The strangest excuses patients or families have given for missing appointments. Plus, a home health myth Cheryl is determined to debunk forever. Cheryl offered valuable insights into leading in the ever-changing post-acute care world: A leadership lesson she learned the hard way—and how it shaped her approach. If she could change one thing about the post-acute industry overnight, what would it be? Her biggest pet peeve about home health and hospice providers. And after tough days? Cheryl’s go-to stress relief is something we can all relate to. This episode wouldn’t be complete without touching on why home health matters: Cheryl shared a patient story that reminded her why she does this work. A small act of kindness from a caregiver that made a huge impact. And a career-defining moment where she thought, “This is why home health matters.” Brought to you by Velocity!  

In this episode, we sit down with Patrick Mobley, CEO and Co-Founder of Vivid Health, to explore how his company is transforming the post-acute care space through cutting-edge AI technology. This engaging conversation dives deep into the challenges of home healthcare and how Vivid Health’s innovative solutions are improving both operational efficiency and patient outcomes. Plus, stick around for a live demo of their interactive patient calling feature, showcasing the future of care management. Patrick shares the “aha” moment that inspired him to launch Vivid Health. Drawing from his extensive experience in healthcare innovation, he explains how the inefficiencies in post-acute care, particularly in home health settings, motivated him to create a solution that reduces administrative burdens and improves patient care. For those unfamiliar with the complexities of CMS forms like OASIS, CTIs, and Form 485s, Patrick breaks down the pain points faced by clinical teams. He explains how Vivid Health’s AI-powered platform automates up to 94% of documentation tasks, reducing nurse paperwork and intake times --a game-changer for overburdened providers. Patrick discusses how streamlining documentation and compliance doesn’t just save time—it directly impacts patient outcomes. By enabling clinicians to focus more on care delivery rather than paperwork, Vivid Health helps improve patient satisfaction and health equity. Innovation in healthcare requires more than just technical expertise—it demands a team that deeply understands provider and patient needs. Patrick shares his insights on building a mission-driven team that blends healthcare expertise with cutting-edge technology.  Looking ahead, Patrick teases exciting developments on the horizon for Vivid Health. From expanding their generative AI capabilities to tackling new challenges like hospice care planning with CMS’s upcoming HOPE assessment tool, the company is poised to redefine what’s possible in post-acute care. In this episode’s highlight, Patrick walks us through a live demo of Vivid Health’s interactive patient calling feature, showcasing how their platform automates follow-ups and creates personalized clinical checklists for care teams. This feature not only enhances operational efficiency but also ensures patients remain engaged throughout their care journey. Home Health Revealed is brought to you by Velocity. Get results with revenue cycle intelligence.   

Join Michael Greenlee and Hannah Vale as they tackle a crucial topic impacting millions of families: Memory Care. Hannah is back after battling the flu (tequila vs. chamomile, the debate continues!), and ready to dive into the booming memory care market. Is it just a market, or an opportunity to truly serve people? Key Discussion Points: The Growing Memory Care Market: The US memory care market was valued at $5.82 billion in 2022 and is projected to reach over $11 billion by 2033. The implications of this growth are a on-going discussion.  Staggering Statistics: Over 40% of individuals above the age of 65 in the US live with some form of memory impairment. Hannah and Mike unpack the numbers and what they mean for families. The Importance of Home: While assisted living facilities are on the rise, many individuals prefer to remain in the comfort of their own homes. What are the benefits and challenges of aging in place? Caregiver Burnout: The demands of caring for someone with memory impairment can lead to caregiver burnout. What resources are available, and how can we better support caregivers? "Diabetes 3": A New Perspective?: Kandice and the hosts explore the potential link between diet, glucose levels, and Alzheimer's, prompting the question: Should Alzheimer's be viewed as "Diabetes 3" in the US? ThriveWell At Home's Holistic Approach: Kandice shares ThriveWell At Home's mission: "Glorifying God by bringing more love and better health to those we serve." They discuss the five drivers of health and wellness - community, spirituality, nutrition, purpose, and more, and how they are integrated into care plans. Featured Guest: Kandice Stanley, RN, Director of Patient Care Services at ThriveWell At Home, brings over 22 years of diverse healthcare experience to the table. Kandice is passionate about revolutionizing how caregivers are treated and compensated.  Notable Quotes from Kandice: "Caregivers are the foundation of healthcare at home. It is time they're treated with the dignity and support that reflect their essential role in patient lives." Links & Resources: ThriveWell At Home: https://www.thrivewellathome.com/  HealthRev Partners: https://healthrevpartners.com/ Subscribe to Home Health Revealed for more insightful discussions on the latest trends and challenges in home healthcare!  

Join Arianna Stone of the Home Care Association of New York State, as she explores the critical issues facing New York's home care industry in this eye-opening episode. As the Director of Research and Development at the Home Care Association of New York State, Arianna brings a wealth of expertise to the discussion. Arianna leads the Association's program research, data analysis, and strategic initiatives. With her master's in public health from the University at Albany School of Public Health and bachelor's in public health from the University of South Carolina Arnold School of Public Health, Arianna offers valuable insights into public health, home care and hospice, aging, and long-term care. Discover the mission of the Home Care Association of New York State and its role in supporting over 560,000 direct care workers. Learn about the growth of this workforce, and the economic challenges they face with median annual earnings of just $25,000. Arianna delves into the pressing labor shortages causing care delays and denials, and discusses innovative strategies for improving recruitment and retention. Get an exclusive look at the Home Care Association's three-pronged workforce initiative, including pilot programs for nurse rotations, residencies, and recruitment. Don't miss this comprehensive examination of one of New York's fastest-growing and most essential industries, led by an expert at the forefront of home care research and development.   And, as always, Home Health Revealed is brought to you by Velocity, now SOC 2 Type ii certified! #HomeCare #NewYork #HealthcareWorkforce #CaregiverCrisis #WorkforceInitiatives  

Dive into the world of Medicare Advantage with industry expert Erica Gregory, Senior VP and General Manager of Revenue Cycle Management at Netsmart. This insightful discussion explores the growing impact of Medicare Advantage plans on healthcare organizations and revenue cycles. Key topics covered: - The projected growth of Medicare Advantage enrollments to 60% by the end of the decade- Strategies for revenue cycle teams to succeed in the Medicare Advantage landscape- The importance of pre-service activities, including eligibility checks and prior authorizations- How accurate coding impacts financial performance, regulatory compliance, and quality of care- Addressing denials efficiently to facilitate timely reimbursement- The role of technology and automation in adapting to Medicare Advantage challenges   Home Health Revealed is brought to you by Velocity, HealthRev Partners' cutting edge RCM software.