PODCAST · arts
Leapfrog CX Strategies
by Dave Michels
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX). In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality. Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results. The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack. Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failin
Episodes
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Checking In with Jeff Lawson
I’ve always admired Jeff Lawson. I vividly remember the first time he tried to explain Twilio to me. He still had hair back then. I will admit that it took me a few of these sessions to understand Twilio, but I knew Jeff was brilliant. Not only did Jeff build an amazing company with a strong...
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Vasili Triant, CEO of UJET.CX
In this inaugural episode of Leapfrog CX Strategies longform interviews, host Dave Michaels discusses with Vasili Triant, CEO of UJET, the evolving landscape of customer experience (CX) technology. Vasily shares insights from his extensive career, spanning companies like Shoretel, Serenova, and...
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Dave and David on Headsets
The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.
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Chatz: June 2025 Infocomm and Seachange
In this episode of TalkingPointz Chatz, Dave Michels and David Danto unpack a series of “sea changes” sweeping across tech and communications. They start by examining how AI engines are replacing traditional search tools, reshaping how users find information. The conversation shifts to LinkedIn’s...
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TalkingPointz Channel Insightz #2
In this episode, we talk about the AV channel and upcoming ISE conference. Featuring Dave Berlin, President & CEO at Visual Image Display; Eric Snider, Chief Technology Officer at CTI; and Danny Rogers, Vice President Global Accounts at AVI-SPL.
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Channel Insightz Jan2025
Dave and David chat about the channel with John Cognata of SoftTel amd William Rubio of Calltower.
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2024 Review
Dave and David discuss and reflect on 2024.
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Insider Report September 2024
Ever wonder what's in a monthly Insider report? The September 2024 report included this: Hey Google, Tell Me About It: Google’s NotebookLM uses LLMs to convert lengthy text from articles, research papers, and other documents into knowledge. NotebookLM has a new trick that turns knowledge into an...
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Andy Says RTO Five Days a Week
In this episode of TalkingPointz Talking Headz, David Danto and Dave Michels, joined by Metrigy Research’s Irwin Lazar, dive into the hot topic of Amazon’s recent push to bring employees back to the office full-time. They unpack the real motivations behind the memo, revealing its connections to...
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TalkingHeadz with Scott Wharton
I was conflicted when Scott Wharton announced his plans to leave enterprise comms to save the world. I was elated the world would now be saved, but what a loss. It was like one of those be-careful-what-you-wish-for episodes of the Twilight Zone. - Dave Michels. Scott Wharton is a seasoned expert…
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Why is MDEP Taking So Long?
Microsoft’s ambitious plan to unify device ecosystems under one platform has hit several delays. Originally intended to create a unified version of Android for all Microsoft Teams Room (MTRoA) devices, the rollout has so far been non-existent. In this podcast, Dave and David discuss potential...
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TalkingHeadz Chatz with Ilya on MDEP.
Microsoft has a new operating system, it's based on open source Android, will appear first in Teams meeting rooms, and it's called MDEP. The latest TalkingHeadz podcast has Dave Michels and David Danto chatting with with Microsoft’s Ilya Bukshteyn exploring the Microsoft Device Ecosystem Platform...
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TalkingHeadz with Kevin McMenamy, CTO of Neat
In this engaging episode of TalkingPointz - Talking Headz, hosts Dave Michels and David Danto chat with Kevin McMenamy, the CTO of Neat, to delve into his fascinating journey through the video conferencing industry. Kevin shares insights from his early days at Cisco, where he contributed to...
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MTR Ecosystem Shakeout?
Dave Michels and David Danto dive into the Microsoft Teams Rooms (MTR) ecosystem, examining its evolution, current dynamics, and future implications. They highlighted Microsoft's milestone of surpassing 1 million MTR installations and discussed the market impact of Cisco joining the ecosystem,...
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Why Are So Many Comms Execs Quitting?
In this episode of Talking Points Chatz, Dave Michels and Dave Danto discuss the high turnover rates among C-suite executives in various industries, particularly in the tech sector. They note that numerous high-profile leaders, including the CEOs of Nice, AWS, Twilio, and Bandwidth.com, have...
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ONE MILLION Meetring Rooms (#MicrosoftTeams)
Microsoft announced it was what we beleive to be the first Meetings provider to reach one million connected meeting rooms. Just for fun, it also dropped that it has 20 million PSTN users! HUGE. The two Daves discuss the accomplishment, what it tells us, and what it doesn't reveal. Episode adapted...
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Five Video Cameras Walked into a Bar...
TalkingHeadz is a series of interviews with the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Brad Hintze, EVP Marketing at Crestron. Brad beleives that the foundation for marketing success is contingent on the combined strength of...
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David Petts On Mitel, ShoreTel, and Unify
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with David Petts, SVP Cloud to Cloud Business Group at Mitel. Our podcast was recorded just a few days after Mitel announced its...
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Low Code Conversation with Michael Beckley of Appian
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Michael Beckley, Founder and CTO of Appian. Appian is the unified platform for change. It promises to accelerate businesses by...
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How to Use Chrome to Give Contact Centers a Shine
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Raluca Monet of Google's Chrome Enterprise Recommended (CER) Team. Chrome is a very popular internet browser, but there's more to...
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CPaaS Alone Doesn't Organize Customer Data with Jeff Lawson
The 2022 Season Finale of TalkingHeadz features Jeff Lawson, CEO and co-Founder of Twilio. Jeff is always clear, articulate, and friendly. I'm proud to say Twilio was born during my shift as a telecom analyst, and it's been exciting to watch it grow and transform. Jeff presented to analysts…
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Amazon's CPaaS: Sid Rao talks about the Chime SDK
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Sid Rao, the GM of Amazon Chime SDK. I fondly remember Biba, a WebRTC video/messaging startup . There was a lot of excitement…
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October Insider Report
Most TalkingHeadz episodes are interviews, but in this episode we Dave and Evan cover current events. TalkingPointz Insider Reports publish the first week of every month and cover the enterprise news that mattered the prior month. In this podcast, Dave and Evan discuss the most recent Insider...
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TalkingHeadz with Einat, CMO of NICE Ltd
TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we chat with the CMO of NICE Ltd, Einat Weiss. Einat has over 24 years of experience spearheading messaging, digital transformations,...
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Alan Masarek on Righting Avaya
TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with the new CEO at Avaya: Alan Masarek. Many people in the industry met Alan while he was the CEO of Vonage. Alan was one of...
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A Global Perspective on UCaaS and CCaaS from Ram Menghani of NEC
TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode Dave and Evan realize that NEC is one of the largest companies in enterprise communications, and when it comes to the NEC family of…
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Chatting and Branding with Jamie, the GoTo CMO
TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode Dave and Evan discuss the rebranding and differentiation of GoTo UCaaS with its CMO Jamie Domenici. In 2016, LogMeIn acquired the GoTo…
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Joe Manuele on TalkingHeadz UNCENSORED #NoFilter
TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode Dave and Evan discuss the contact center, video, UCaaS, and life as an entrepreneur with Joe Manuele, CEO and Founder of No Filter. Prior to No...
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Zooming into Agent Performance with Janelle Raney at Pathlight
TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode Dave and Evan discuss how contact center can better see the path, or light the path with Janelle Raney, CMO of Pathlight. Prior to her arrival at...
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Not Doug from Crexendo
Dave and Evan discuss how Crexendo is providing new options for enterprises and service providers with Jon Brinton, CRO of Crexendo. Jon triumphantly stepped in after a last minute scheduling change. That was probably for the best. Evan and I have known Jon for a long time, and those…
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Coaching Tips from Marc Bernstein at Balto
Dave and Evan discuss how Balto can improve CX with automated coaching with Founder and CEO Marc Bernstein. Marc Bernstein is the Founder and CEO of Balto, which offers real-time automated guidance for contact center agents. Like most founders, Marc has made his share of mistakes. In particular…
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David Sipes Answers the Call at 8x8
Dave and Evan discuss life in the UCaaS driver's seat with Dave Sipes, the CEO of 8x8. We cover XCaaS, the economy, Teams, stadiums, and much more. Many of us met Dave during his 12 year stint at RingCentral, ending with the role of Chief Operating Officer. It was an extraordinary period for...
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Gideon Wants to Give Employees a Workvivo Voice
TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode Dave and Evan discuss employee engagement with Gideon Pridor, CMO and Chief Storyteller of Workvivo. Gideon drives marketing strategy and…
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The Brand Behind the UCaaS Brand, Brian Beutler CEO of Alianza
TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode Dave and Evan discuss the lack of creativity of sports in El Salvador with Brian Beutler, CEO and Co-Founder of Alianza. Brian claims to enjoy...
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We Volley a Barrage of Questions at Josh Little
TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode Dave and Evan toss questions back and forth with Josh Little of VolleyApp. Josh is a serial entrepreneur. "I am a maker who is prolific at…
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We Grilled Gregg Johnson of Invoca
TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we have great guests. In this episode Dave and Evan grill Gregg Johnson, CEO of Invoca, about AI. As a seasoned digital marketing and SaaS leader with over fifteen years of extensive...
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Enterprise-wide Social with Ujjwal at Workplace From Meta
TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we have great guests. In this episode Dave and Evan hangout with Ujjwal Singh, Head of Workplace from Meta. Ujjwal Singh is a product and engineering leader with a focus in enterprise and...
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Conversational Intelligence and Dan Miller
TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we have great guests too! In this episode Dave and Evan discuss trends and possibilities of conversational AI platforms with Dan Miller of Opus research. Dan Miller founded Opus Research in...
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Michael Gold Thinks Your Brand Should be on the UCaaS Menu
TalkingHeadz is an interview format podcast that features the movers and shakers of enterprise communications - we have great guests too. In this episode Dave and Evan discuss the importance of brand with Michael Gold, the CEO of Intermedia. Michael Gold joined Intermedia in 2011 which may have...
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Video gets personal with Michael Litt of Vidyard
TalkingHeadz is an ongoing interview podcast that features the movers and shakers of enterprise communications - we have great guests too. In this audio-only episode Dave and Evan discuss the importance of video with Michael Litt. Michael Litt is CEO and co-founder of Vidyard, a global video...
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Cullen Improves the TalkingHeadz Standard
In this TalkingHeadz podcast Dave and Evan Go deep, well beyond the app layer, with Cullen Jennings of Cisco. This is the final episode of 2021. Cullen Jennings is the CTO for Security and Collaboration Business at Cisco. How do you become the technology leader at a technology leader? Practice!...
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Alex(a) What is Advanced Communications?
In this TalkingHeadz podcast Dave and Evan have One Talk with Alex Doyle of Verizon. Alex is the Executive Director, Advanced Communications Products at Verizon. If you thought 5G was advanced, you are missing out on all the great solutions Big V has for collaboration, call centers, and UCaaS --...
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Intelligent Conversation with Philipp Heltewig of Cognigy
Dave and Evan meet with Philipp Heltewig, Co-Founder and CEO of Cognigy. Philipp is a German-Australian entrepreneur with profound technology experience working for companies in Europe, APAC and North America. He had the foresight to start up a conversational AI technology company in 2016. Long...
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Say BRB with Feeling with Yac
Dave and Evan meet with Justin Mitchell, Founder and CEO of Yac. Sometimes voicemail can convey a message better than text, but voicemail isn't really a conversational tool. The answer is conversational voicemail. Yac provides conversational voicemail, and if you don't know what this, listen to...
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A Storm in the Redwoods with Martin Taylor of Content Guru
Dave and Evan meet with Martin Taylor, a Co-Founder of Content Guru. Content Guru is a leader in cloud-delivered customer engagement. Its Storm CCaaS solution is well known in Europe and expanding in North America. That's one of the topics we cover in this podcast. We also get Martin to explain…
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Mike Tessler on Building A UCaaS Empire Before UCaaS Existed
Dave and Evan meet with Michael Tessler, Managing Partner of True North Advisory, but better known as Co-Founder and CEO of BroadSoft. Mike has a mystical fun yet wise vibe going for him. BroadSoft is a pretty impressive name to have on your resume, and a lot of people have it. MIke actually...
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Is that a Blockchain in your Pocket? Hugo Feiler on TalkingHeadz
Dave and Evan meet with Hugo Feiler the CEO and co-founder of Minima. A base layer protocol that brings blockchains to smartphones. Minima is the world’s first truly decentralized blockchain protocol that runs in full on mobile phones. Minima has created an ultra-lean blockchain protocol that…
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To boldly go where no #voip #video #collaboration company has gone before: Mo of Subspace on TalkingHeadz BONUS
It's not all fun and games when the net is down. Dave and Evan meet with Mo Nezarati, President of Voice at Subspace. A funny thing happened to the folks at Subspace when they set out to improve gaming, they discovered how to upgrade the entire internet. Subspace harnesses the power of games to...
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TalkingHeadz with Ray Pasquale CEO Unified Office
Dave and Evan meet with Ray Pasquale, CEO and Founder of Unified Office. Unified Office is a next-generation IT managed services provider focused on the Small and Medium-sized Business (SMB) market. Unified Office was built from the ground up focused on delivering business class communications...
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TalkingHeadz with Brett Shockley of Journey.AI
Dave and Evan meet with Brett Shockley, CEO and Co-Founder of Journey.ai. Brett's journey, prior to Journey, included being the CTO role at Avaya. He was responsible for Avaya's mergers, acquisitions, major partnerships, corporate strategy, and emerging products including Avaya Labs. Before…
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ABOUT THIS SHOW
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failin
HOSTED BY
Dave Michels
CATEGORIES
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Frequently Asked Questions
How many episodes does Leapfrog CX Strategies have?
Leapfrog CX Strategies currently has 119 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Leapfrog CX Strategies about?
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX). In this candid, executive-level podcast series, Dave sits down with...
How often does Leapfrog CX Strategies release new episodes?
Leapfrog CX Strategies publishes regularly with 119 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Leapfrog CX Strategies?
You can listen to Leapfrog CX Strategies on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Leapfrog CX Strategies?
Leapfrog CX Strategies is created and hosted by Dave Michels.
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