All Episodes
Builders Wanted — 81 episodes
Designing at the Edge: How Adobe Builds for Creativity, Scale, and Trust with Ann Rich
Scaling Commerce: How Commerce’s CMO Builds Growth in a Connected World with Michelle Suzuki
What’s Next in 2026: Rikki Singh on the Future of Customer Engagement
Building Intelligence: How Teradata’s CPO Is Shaping the Future of Data and AI with Sumeet Arora
Trust by Design: Rewriting Authentication in the Age of GenAI Fraud with Filip Verley, Chief Innovation Officer at Liminal
Behind the Brands: How a COO Builds the Machine Powering Inc. and Fast Company with Anne Marie O’Keefe
Salon Strategy: How L’Oréal Scales Professional Beauty from the Inside Out with Kevin Stang, Chief of Staff, US Professional Products Division
Leading with Intention: How Tapestry Builds Modern Luxury at Scale with Sandeep Seth, Chief Growth Officer & President
Building Bold: How Quickbase’s Platform Powers Innovation at Scale with Jon Kennedy, Chief Technology Officer
Compassion at Scale: How Mental Health Innovations Is Reimagining Crisis Support with Victoria Hornby, CEO
Building with AI: How Twilio & AWS Are Shaping the Future of Development with Deepak Singh & Inbal Shani
Rewriting the Roadmap: Rimini Street’s Bold Approach to Enterprise Modernization with Eric Helmer, Chief Technology Officer
Rewiring Financial Engagement: How DailyPay Connects with Millions in Real Time with Dar Miranda, VP of Customer Engagement
Bold Moves & Big Screens: How TCL Builds a Brand Customers Actually Remember with Cole Moir, VP of Brand & Digital Marketing at TCL North America
How Cedar & Twilio Are Rebuilding the Patient Experience with AI with Dugan Winkie, Head of Commercial Strategy at Cedar
Inside a Rebrand: How Twilio Got Its Swagger Back with CMO Chris Koehler and VP of Brand Adam Morgan
Introducing: Builders Wanted
Building a Category with AI Wearables with Chris Villarreal, Global Director of Marketing for Wearables at Meta
How Real-Time Data Drives Unparalleled Customer Loyalty with John O’Melia, Chief Customer Officer at Contentsquare
Unlocking Agility: Composable Solutions, Flexible Stacks & Hybrid Architectures with Dom Selvon, Global CTO at Apply Digital
The Intersection of AI, Trust, and Consumer Experience in Financial Services with Tarun Dadoo, VP of Products & Delivery at Discover
The Omnichannel Challenge: Balancing AI and Data Privacy with Jennifer Peters, Director of DTC, MarTech & Digital Compliance at OLLY
Navigating the Data Forest: Building Conviction in a Digital Age with Lena Waters & Eric Weber, Grammarly
How Next-Gen Commerce Experiences Simplify Shopping with Robert Gash, Chief Consumer Commerce Officer at Hearst Magazines
The Future of Contact Centers: Blending AI and Human Touch with Alex Levin, Co-founder & CEO of Regal.AI
Better Customer Engagement Starts with Better Messaging with Des Cahill, CMO at Tipalti
Simplifying the Digital Customer Experience with Jim Jackson, EVP & CMO at Hewlett Packard Enterprise
Modernizing Out-of-Home Advertising and Customer Journeys with Dan Levi, EVP & CMO at Clear Channel Outdoor
Harnessing Community to Drive Growth with Mark Boothe, CMO at Domo
Balancing Self-Service and White Glove CX with Tom Studdert, SVP of Customer Experience at Payscale
Process-First = Customer-First with Gino Palozzi, CMO of DailyPay
The Age of AI-Driven Customer Delight with Guneet Singh, VP of Customer Experience & Care at AppFolio
How AI Reduces Friction in Marketplaces with Llibert Argerich, CMO of Thumbtack
Making the Most of Customer Data with a Flexible Enterprise with Glenn Vanderlinden, Co-founder of Human37
How Good Data Drives Growth in the AI Era: Lessons from Asana CMO Shannon Duffy
The Art of Simplicity: AI, Brand Perception, and CX with Gabrielle Boko, CMO of NetApp
Data Collaboration: Privacy, Clean Rooms, and Interoperability with Dana McGraw, SVP of Data and Measurement Science at Disney Advertising
Building Flexible Data Architectures for Enhanced Customer Engagement with Kevin Niparko, VP of Product for Twilio Segment CDP
Bridging the Trust Gap: Culturally Intelligent Strategies for Brand Resonance with Dr. Anastasia Kārkliņa Gabriel, Senior Insights Lead at Reddit
Navigating the Future of AdTech & Measurement with Andrew Covato, Founder & Managing Director of Growth by Science
PwC’s Antonia Wade: Unlocking The Modern Buyer's Journey In The Age Of AI
Highlights: AI Adoption, The Human Side of Marketing, and Seamless CX
2024 Top Trends and Predictions in Customer Engagement with Jacqueline Woods, Teradata and David Chan, Deloitte Digital
J.P. Morgan Chase’s Dr. Tiffany Perkins-Munn: Self-Service, Digital Transformation, and Omnichannel Customer Service
ActiveCampaign’s Shay Howe: Driving Traffic and Customer Experience Through Owned Channels
Indeed’s Jessica Jensen: Using AI to Elevate Employer & Candidate Experience Strategies
Bayer Consumer Health’s Patricia Corsi: Adding Value in the Consumer Health Journey
Unbounce’s Pete Housley: How to Increase AI Adoption to Drive ROI with Trusted Data
HoneyBook’s Dan Visnick: Applying B2C Tactics in a B2B World
Airtable’s Ilan Frank: Building a Great Customer Experience with PLG
Equifax’s Laura Trotter: Combining Attribution and Real World Insights
Dialpad’s Morgan Norman: Reducing Cognitive Load and Enhancing Delight in PLG
Turo’s Andrew Mok: Balancing Data and Intuition
Allergan Aesthetics’ Chad Hacker: Future Proofing Your Customer Engagement Stack
ING’s Matteo Pomoni: Identifying Key Moments of Truth in Customer Data
The Customer Obsession Advantage’s Marbue Brown: How to Become Customer-Obsessed
Anthropologie’s Elizabeth Preis: Creativity-Led, Data-Informed, & Consumer-Inspired
Telus’s Chris Madan: Showing Up in the Moments That Matter
Instacart’s Ali Miller: Inspiring Product Discovery and Brand Engagement
Nextdoor’s Krish Sailam: Driving Community Engagement Through Localization at Scale
Designing Relevant Experiences with Behavioral Data with Erika Reed, Manager of Data Strategy at General Mills
Phy-gital Customer Engagement Strategies with Julie Roy, SVP & CMO of DSW
Using Predictive Analytics to Create VIP Customers with Kristin Maa, SVP of Growth at Saks
The Key To Customer Engagement: Consent and Iteration with Matt Smidebush & Seth Familian
Improving Customer Engagement in Real Estate Through Digitization with David Marine, CMO of Coldwell Banker
Leveraging Data Across the Entire Customer Lifecycle with Chris Koehler, CMO of Box
Engaging Consumers Through Human-Centric Strategies with Umi Patel, VP of Consumer Insights & Analytics for PepsiCo’s North America Beverage Portfolio
Enhancing Your Customer Experience with Omnichannel Engagement with Carolyn Pollock, Chief Marketing Officer at Tailored Brands
Adaptable Marketing Strategies for Global Communities with Sonia Oblitey, Senior Director of Global Marketing at OkCupid
Why a Strong Data Foundation is Business-Critical with Kendell Timmers, SVP and Head of Data & Insights at The New York Times
Collecting the Right Data to Serve Your Audience and Your Advertisers with Eric Mies, Director of Product, Video Experience, Ads, & Ad Operations at Crunchyroll
Removing Barriers for a Seamless Customer Experience with John Sheldon, Chief Marketing Officer at SmileDirectClub
Improving Customer Engagement with Unified Data with Pepe Valiente, Senior Management Consultant at IBM Garage
Building Brand Loyalty Through Frictionless Customer Support with Adele Hedden, Head of Customer Experience at Faire
How Integrated Customer Journeys Improve Patient Health with Rahul Kak, Vice President of Customer Health & Experience at Aetna, a CVS Health Company
Building a Bridge Between Customer Needs and Customer Experience with Liz Miller, VP & Principal Analyst at Constellation Research
Giving Your Consumer a Seat at The Table with Ted Chi, Digital Marketing Executive
Connected Customer Journey Starts with Behavioral Insights with Erin Pryor, EVP, Chief Marketing Officer and Client Experience at First Horizon Bank
A Data-Driven Approach to Building Authentic Relationships with Keri Taub, VP of Strategy at Bloomingdale’s
Put the Customer First with User-Centered Strategies with Waseem Kawaf, Global VP of Digital Experience at STANLEY Security
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