All Episodes
Clintcast — 380 episodes
380-The Fall Of The Roman Empire
379-Readmissions To Hospitals
378-The One Bad Apple
377-The Director Of Nursing
376-The Price Of Quality
375-Errors In Healthcare
374-Time Travel
373-Developing Young Talent
372-Clark Kent's Glasses
371-Complaints That Work
370-The Threat Of Being A Stand Alone
369-Success In Healthcare
368-Planning For A Bad Day
367-Culture Change
366-The Revisited Ham Sandwich
365-The Nightmare Customer
364-What's The Buzz
363-Got A Second
362-Super Saver
361-A Failure To Communicate
360-Make A Decision
359-Long Standing Committees
358-Dealing With Sub-Par Performance
357-Mike Berry
356-Oh No, Another Admission
355-The Ultimate Brag
354-The ACO
353-Bad Performance
352-Blowin' In The Wind
351-Rick Marshall
350-Tieing For Second
349-The Code
348-Coworkers On Teams
347-When You Step Up
346-Kathy Cain
345-Service Standards
344-Lasting Impressions
343-Worthy Competitors
342-Team Rounding With Instant Remedies
341-The Slam
340-Accepting Responsibility
339-Tackling Tough Issues
338-Accuracy Revisited
337-The Glow On Your Face
336-Developing Your Future
335-Spring Cleaning
334-High Performance Teams
333-Your First Job
332-Health Care Reform Revisited
331-Hiring Young People
330-Beautiful Grounds
329-Make Someone's Day
328-Quiet Time
327-One On One Time
326-Hovering Over The Trees
325-The Right Healthcare For The Right Outcome
324-Reapply
323-It's About Them
322-Your Radio Show Opinion
321-The Carlyle Connection
320-All Or None
319-The Great Punt
318-The Great Idea
317-Master Of The Obvious
316-Speak Your Mind
315-Paul Collins
314-Moments That Take Your Breath Away
313-Normal
312-Your Word Is Everything
311-Avoiding The Rut
310-Customized Concierge Service
309-The Art of Persuasion
308-The Firefighter
307-Practice Doesn't Make Perfect
306-Honesty
305-LOL
304-Attention Getting Behavior
303-You're Just Going To Miss It
302-Second Wind
301-Vacation
300-Popping The Question
299-Mondays
298-Intelligent vs Ignorant Organizations
297-Controlling Drama
296-Garbage In Garbage Out
295-The Sticky Note
294-Believing In People
293-Using Ifs
292-Analyzing Competitive Advantage
291-Lazy People
290-Keeping Energy
289-The Smell
288-Vision
287-Respectful Passing
286-Ray Lemke
285-Recruiting Alumni
284-You Might Not Always Be Right
283-Contagious Behavior
282-Graduation
281-No Islands!
280-Surprise! Surprise! Surprise!
279-Straddling The Fence
278-The Right Hand Man
277-Momentum
276-Me vs We
275-01-01-10
274-Your Retirement
273-Don't Settle
272-Not My Job!
271-Eye Contact
270-Ho! Ho! Ho!
269-The Bonus
268-Can A Person Be Involved In More Than One Team
267-What Does It Take To Be In The Healthcare Business
266-Exciting The Crowd
265-Learning From History
264-Out Of The Office
263-Marketing Information
262-Get Over It
261-Great People
260-The Home Game
259-Counteracting Trolls
258-Justa And Only
257-The Customer Experience
256-The Art Of Giving
255-Innovative Recruitment Strategies
254-Pushing Your Buttons
253-Making News Spread Fast
252-The Hand
251-Advancing The Mission
250-Living Up To The Potential
249-The Great Holiday Weekend
248-Sorters, Organizers and Stackers
247-Scott La Rue
246-Life Balance
245-The New Healthcare Customer
244-Team Based Absence Management
243-Detailed And Accurate
242-Your Values
241-The Pity Party
240-Rock And A Hard Spot
239-Bundling
238-Real Care
237-Technology Revisited
236-Acting Stupid
235-Acting On Strong Hunches
234-Celebrating Successful Customer Outcomes
233-Rapid Cycle Scripting Practice
232-The Illusion
231-Vendor Partnerships
230-Common Purpose
229-Preparation For Difficult Families
228-Major League Collaboration
227-Your Break
226-Cross Selling
225-Team-Ups vs Gang-Ups
224-Happiness Is The Way
223-Productivity
222-Living In The Past
221-Crisis Management
220-Sequencing The Checklist
219-The Pressure On Hospitals
218-The Flashpoints
217-Internal Competition
216-The Pleasing Personality
215-Your Boss
214-Your Association Involvement
213-Friends At Work
212-Telling Our Story
211-Mountains vs Mole Hills
210-I’ll Try
209-Mentoring
208-Bob Chur
207-Strong Beliefs
206-Human Resources As a Partner
205-Celebrate The New Hires
204-Great Physician Relationships
203-The Making Of A Leader
202-In A Hurry
201-Celebrate The Little Things
200-Partnerships With Churches
199-Somewhere Over The Rainbow
198-Why Stay
197-I Have The Time
196-Pleasant Surprises
195-Common Ground
194-Multiple Plate Spinning
193-Banking Relationships
192-Excellence-What Is It?
191-Growing And Marketing Excellent Customer Service
190-Handling Difficult Families
189-Staying Up
188-Starting With Me
187-Outrunning The Bear
186-Taking Responsibility
185-Citizenship
184-The Customer Experience
183-Employee Orientation
182-Marketing vs Sales
181-Avoiding People
180-Promoting People
179-Celebration
178-Reinventing Yourself
177-Change
176-Reward vs Recognition
175-Part Time Jobs
174-Professionalism Revisited
173-Your Boss
172-Avoiding People
171-Preparation For The Day
170-Handling Aggressive Customers
169-MR-DD Services
168-The Best Shifts
167-Tours in Healthcare
166-Professionalism
165-Over Medicated
164-Medicaid in the Future
163-Therapy-Nursing Partnerships
162-Healthcare Debate
161-Using the Talent Team
160-Role Models
159-Home Care Success
158-Incontinence
157-Succession Planning
156-Giving Without Getting Back
155-Safety In The Workplace
154-Understanding Budgets
153-Don’t Eat The Young
152-Motivation Revisited
151-Dealing With Moods
150-Shopping Yourself
149-Stretching Goals
148-Dropping Personal Stuff
147-Chronic Takers
146-Handling Incontinence
145-Employees Of The Month
144-Technology Alert
143-Dealing With Fence Sitters
142-Pulling A Rope
141-Reimbursement’s Future
140-The Importance of Tours
139-Admission Preparation
138-Suit Up For Every Game
137-Prioritization
136-Teaming Made Easier
135-Handling Falls
134-Telling It Like It Is
133-Partnerships
132-Coming In Prepared
131-Closing The Feedback Loop
130-Beating a Dead Horse
129-Taking The Tough Action
128-The Need For Profit
127-Pressure Sores
126-Playing Away Games
125-Why Transitional Units?
124-Unnecessary Drugs
123-Running All Staff Meetings
122-Medical-Surgical Units
121-Why Worry?
120-A Groove or a Rut
119-Trying To Impress
118-The Weekend in Long Term Care
117-Seeing is Believing?
116-Walk a Mile in My Shoes
115-Marketing to Managed Care
114-The Transition Call
113-The Journey Toward Excellence
112-Care of the Caregiver
111-Meals or Milkings
110-The 7 Keys
109-Surveyors As Customers
108-The Improve Move
107-7 to 1 Using Teams
106-Enter With Solutions
105-Welcoming New Admissions
104-The ‘Crisis’
103-Humans vs Organizations
102-Eggs In One Basket
101-Must Like People
100-Adopt a Resident
99-All Staff Meetings
98-The Willingness Score
97-Passing the Survey
96-Delivering The Unexpected
95-Money Tied to Performance
94-Respected vs Liked
93-Winning Group Attitudes
92-Effective Negotiations
91-Don't Look Back
90-Staff as Team Leaders
89-Mission vs Margin
88-Email-Friend or Foe?
87-Having Fun at Work
86-Affordable Housing
85-I-We-They
84-Weenies vs Trolls
83-Re-tooting the Horn
82-Passionate Orientation
81-Data For Staff Retention
80-Marketing to Doctors
79-Therapy-Nursing Partnerships
78-Mapping
77-Problems that aren't problems
76-Rewarding the #1
75-Internet Healthcare Network
74-Mystery Shops
73-Being 'Neighborly'
72-Board Involvement
71-Rules of 3
70-Using Reward and Recognition
69-Team Based Dining
68-Home Based Technology
67-Recruit Now!
66-Customer Service
65-Outcome Sheets
64-Alumni Events
63-Balance
62-24 Hours in a Day
61-About Brian Lee
60-Power of Rapid Cycle Teams
59-Handling Passive Aggressive Behavior
58-Bet Your Paycheck
57-Alzheimers Breakthrough
56-Working at the 'Home'
55-Shift Report
54-Problem Solving vs Decision Making
53-The Care Crowd Creed
52-Seabiscuit
51-'Old' People
50-Meeting Leading
49-7 Sets up 17
48-The 6 P's of Sales
47-The Reorganizing Illusion
46-Answer the Phone
45-Cycle of Doom Meetings
44-Floating Staff
43-Get up!
42-The Chicken Lady
41-Difficult Customers
40-Products vs Services
39-Keeping Score
38-Satisfied vs Dazzled
37-Partnerships
36-Food, Prizes, Men in Tights
35-SuperTeams
34-Recruiting Co-workers
33-Process vs Outcomes
32-Fair
31-No Family Secrets
30-Handling Absence/Tardiness
29-Selecting Co-workers
28-Strategic Planning
27-No Excuse Policy
26-Keeping Co-workers
25-Outside Enemies
24-The "People" Business
23-Now!
22-Creating 50|50s
21-Come With Me
20-Universal Access to Healthcare
19-One Piece of the Elephant
18-Why Omaha?
17-The Advantage of Revenue
16-Handling Change
15-Wizard Yet Fool
14-Cross Selling
13-Passive Aggressive
12-Nursing Home Ratings "5 star"
11-Having Goals
10-Team Targets
9-The Spirit of the Season
8-2009 Healthcare
7-P=S
6-The "Ham Sandwich"
5-"Flush ups"
4-Leadership vs Management
3-Daily Takeoffs
2-Managing Your Boss
1-Staying Motivated on a Daily Basis