All Episodes
Customer Experience Superheroes — 64 episodes
CX Superheroes podcast - Series 16 Episode 4 - Evolving Customer Journey Orchestration - Jochem Van de Veer - TheyDo
CX Superheroes podcast - Series 16 Episode 3 - From Passion to Best Practice - Kayleigh Harwood - Utility Aid
Customer Experience Superheroes - S16 E2 - CX Tech Demo Day
Customer Experience Superheroes - S16 E1 - Jacob Moelter - Managing so much more than service tickets
CX Superheroes podcast - Series 15 Episode 4 - Meet the new role model for CX - Laura Fiacco
CX Superheroes podcast - Series 15 Episode 3 - Building a CX Culture from the inside out - Paula Brazier
CX Superheroes podcast - Series 15 Episode 2 - Candidate Experience - Julian Lukaszewicz
CX Superheroes podcast - Series 15 Episode 1 - Leading CX at Sclae - Tina Lilje
CX Superheroes podcast - Series 14 Episode 4 - Human Centric Research - Agnieszka Mroczek - MD at GEKO
CX Superheroes podcast - Series 14 Episode 3 - Optimising not Commercialising AI - Umberto and Vittorio Padovano
CX Superheroes podcast - Series 14 Episode 2 - The Power of Personal Connection in Business - Patrick McCullough
Customer Experience Superheroes - Series 14 - Episode 1 - Eric Vermillion - How technology can enable better customer outcomes
Customer Experience Superheroes - Series 13 Episode 4 -AI Powered Customer Support - Devashish Mamgain
Customer Experience Superheroes - Series 13 Episode 3 - Failing Forward: CX Lessons Learned - Friederike Niehoff & Aleksandra Pilniak
Customer Experience Superheroes - Series 13 Episode 2 - Using data to decode customer behaviour - Richard Hammond
Customer Experience Superheroes - Series 13 Episode 1 - CX Management Training - Michael Brandt
Customer Experience Superheroes - Series 12 Episode 4 - Measuring Customer Experience - Prof Dr Phil Klaus
Customer Experience Superheroes - Series 12 Episode 3 - Goal Setting in CXManagement - Sophie Hedestad
Customer Experience Superheroes - Series 12 Episode 2 - CX Design - Ricardo Sultz Gulko
Customer Experience Superheroes - Series 12 Episode 1 - Do B2B Better - Jim Tincher
Customer Experience Superheroes - Series 11 Episode 4 - The Human Experience - John Sills
Customer Experience Superheroes - Series 11 Episode 3 - Employee Engagement Drivers - Nicole Kyle
Customer Experience Superheroes - Series 11 Episode 2 - People before Profits - Annette Franz
Customer Experience Superheroes - Series 11 Episode 1 - CX & Consumer Duty - James Edmonds
Customer Experience Superheroes - Series 10 Episode 4 - Exploring the Customer-centric mindset - Piotr Wojciechowski
Customer Experience Superheroes - Series 10 Episode 3 - Adam Alfia - Putting customer insights in the hands of operations
Customer Experience Superheroes - Series 10 Episode 2 - NLP connecting us to what matters
Customer Experience Superheroes - Series 10 Episode 1 - Customer Journey Management
Customer Experience Superheroes - Series 9 Episode 4 - CX4Good Special - Playing games to make a difference
Customer Experience Superheroes - Series 9 Episode 3 - Customer Insight Led Product Innovation with Matt Young
Customer Experience Superheroes - Series 9 Episode 2 - Refugee Experience with Elena Rozanova
Customer Experience Superheroes - Series 9 Episode 1 - Winning on Purpose with Fred Reichheld
Customer Experience Superheroes - Series 8 Episode 4 - The start up's perfect CX mindset - Kelly Mukhida
Customer Experience Superheroes - Series 8 Episode 3 - From Impressed to Obsessed with Jon Picoult
Customer Experience Superheroes - Series 8 Episode 2 - Charity Experience Masterclass with Ashley Jones
Customer Experience Superheroes - Series 8 Episode 1 - Humanised Customer Experience with expert Miles C. Thomas
Customer Experience Superheroes - Series 7 Episode 4 - Abundance v Scarcity mindset in CX with John D. Hanson
Customer Experience Superheroes - Series 7 Episode 3 - Purpose and Quality in Retail Experience with expert Ian Scott
Customer Experience Superheroes - Series 7 Episode 2 - CX in the SME Community with Claire Radbourne
Customer Experience Superheroes - Series 7 Episode 1 - Make People Matter with Victoria Taylor
Customer Experience Superheroes - Series 6 Episode 4 - Meet the CX goalkeeper, Gregorio Uglioni
Customer Experience Superheroes - Series 6 Episode 3 - Public Service CX v Corporate CX with Gunjan Allen
Customer Experience Superheroes - Series 6 Episode 2 - Customer Service Upgraded with Bryan Horn
Customer Experience Superheroes - Series 6 Episode 1 - Micro CX moments and so much more with Jeannie Waters
Customer Experience Superheroes - Series 5 Episode 4 - Meaningful Membership Experience with Steve Devine
Customer Experience Superheroes - Series 5 Episode 3 - Sustained Employee Engagement with Shane Goldberg
Customer Experience Superheroes - Series 5 Episode 2 - CX 'punking' it with Adrian Swinscoe
Customer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve Bederman
Customer Experience Superheroes - Series 4 Episode 4 - Inside your customer's imagination with Chip Bell
Customer Experience Superheroes - Series 4 Episode 3 - From Customer Service to Customer Care with Nick Lygo-Baker
Customer Experience Superheroes - Series 4 Episode 2 - A wake up call for CX Professionals with Nate Brown
Customer Experience Superheroes - Series 4 Episode 1 The Power of Lego Serious Play with Sirte Pihlaja
Customer Experience Superheroes - Series 3 Episode 4 Service Recovery with Katie Stabler
Customer Experience Superheroes - Series 3 Episode 3 Crisis Management in CX with expert David Wales
Customer Experience Superheroes - Series 3 Episode 2 The UHNW customer experience with Prof Dr Phil Klaus
Customer Experience Superheroes - Series 3 Episode 1 Customer Experience World Games with Helen Burt
Customer Experience Superheroes - Series 2 Episode 4 - The impact of Covid-19 on online consumer behaviour with Dr Marina Shapira PhD
Customer Experience Superheroes - Series 2 Episode 3 - Customer data, permissions & consumer trust in CX with expert Simon Hinks
Customer Experience Superheroes - Series 2 Episode 2 - CX in a Crisis - Reflections from Christopher Brooks
Customer Experience Superheroes - Series 1 Episode 4 - Value of Customer Journey Mapping with Christopher Brooks
Customer Experience Superheroes - Series 1 Episode 3 - Being the CXRockstar with James Dodkins
Customer Experience Superheroes - Series 1 Episode 2 - Citizen M Hotels with Christopher Brooks
Customer Experience Superheroes - Series 1 Episode 1 - Employee Engagement with Simon Gilbert
Customer Experience Superheroes - Series 1 Intro