All Episodes
Dealer Talk With Jen Suzuki — 128 episodes
Stop Mastering the Comeback to Sales Objections. Master the Conversation with Jen's Tips!
Salespeople, Before You Ask for the Appointment, Do THIS!
Stop Selling the Car They Asked About | Expand the Buy & Win More Deals
The More You Talk, The Less They Buy | The Sales Skill Most Car Salespeople Get Backwards
How Character Built the Preston Automotive Group Founder, Dave Wilson | The Moments That Built a Leader!
The Most Overlooked Skill in Automotive Sales is the Walk-around | Stop Showing Cars. Start Selling Lifestyles!
The Confidence Advantage Every Service Advisor Needs
The Financing Conversation Every Advisor Should Master
She Built One of the Best Service BDC Teams I've Ever Seen
Inside Dealer 20 Groups: What Top Operators Are Talking About Right Now
Inside Matador AI: What the Fastest-Growing Dealers Are Doing Differently
Nobody Ever Showed Me The Way. That's Why I've Dedicated My Career To Helping Others Find Theirs.
The Hard Truth About Leading Dealerships Today with John Inman, CEO McCurley Dealerships
Logic Explains. Emotion Closes! Sell More with Me!
Why AI Infrastructure Matters to Your Dealership
The Next Great Dealership Skill: Leading Through AI Change with NUMA AI Founder
People Create the Experience | Leadership POV from Asbury's CEO, Dan Clara
Stop Paying Your Customer's Repair Bill! Financing First. Discounting Last.
Setting Appointments Is Easy. Getting Them to Show Is the Skill.
Speed is the New Gross | The Fastest Rep with the Best Conversation Wins
What Leaders Are Missing About AI Resistance in Dealerships
AI Explained for Dealership Leaders (Without the Tech Talk)
From Technician to COO: Mitch Kudler's Playbook for Fixed Ops Growth
Clean Notes. Faster Approvals. Bigger Paychecks. | Bad Notes Cost Money, Here's How to Fix It Fast!
Competitors on Paper, Teammates in Reality: Jen Suzuki & David Kain Get Real
ASOTU CON 2026 | Stop Sitting Through Conferences. Start Participating.
The Deal You Missed Wasn't the Lead… It Was the Follow-Up
The Biggest Mistake Salespeople Make on Every Call!
How Brandon Hardison Is Solving the Technician Shortage at Jim Ellis Automotive Group
The Retention Mindset That Changes Everything
LotGPT vs ChatGPT: The Inventory Game Just Changed!
The #1 Communication Mistake Killing Your MPI Approval Rate
The AI Best Practices That's Driving Real Appointments and Sales with AI Dealership Pro!
Efficiency vs Productivity in the Service Shop
The Quiet Multiplier of Service Advisor Income
The Math Behind Service Department Capacity
Why Some Service Advisors Make More Money Than Others - Gross Per RO Explained
You're Paying for the Calls, Here's a GSM Blueprint Using CallRevu to Turn Them Into ROI
AI Is Reinventing Dealership Commercials (With a Two-Time Emmy Award-Winning Director)
Personalization on That Next Level! AI Images in Sales Follow-Up
"The Technician Is the Revenue Engine", says Joe Minns, Corporate Fixed Op's Director. Hear Why Service Leaders Must Protect Their Time. with
Leaders Go First: Teaching AI Inside the Dealership
The Most Underrated Follow-Up in the Dealership: 20 Seconds of Video
How to Teach a New Technique to Your Team and See Immediate Execution
The First 5 Minutes That Control Your Customers Entire Service Visit
ELR Isn't Accounting, It's Leadership!
Staying Relevant with Dealer/GM Fred Emich | AI, Texting, and the Phone Call Debate: What Still Wins in 2026
Why the Service Walk-Around Is Dying and How to Bring It Back
AI Isn't the Hero, Here's the Service Model That Works for Advisors
What Actually Works in BDC | AI Best Practices From #2 Kia Store BDC Director
Rey: Learn This DMS AI Assistant Dealers Have Been Waiting For!
Revive Dead Leads with Kerri Wise, Lotlinx + $148k Giveaway 😲 Coming Up Next Week!
Questions Investors Ask That Dealers Should Be Asking Too with CEO, Keith Style from Presidio Group
The Silent Profit Leak Hiding on Every RO...Discounts. Let's STOP it Right Now!
Behind the Voice AI Curtain: A CTO Explains What Dealers Should Actually Ask
Smarter Inventory Decisions with LotGPT Explained by Lance Schafer
Built in the Dealership: The Real Story Behind MyKaarma with Ujj Nath,Co-Founder
From Working at Enterprise to AI Pioneer: Nick Cossette on Revolutionizing Auto Sales & Service!
Managers Mini-Series: How Leaders Teach Objection Handling That Sticks— Episode 4
Managers Mini-Series: Explain Value Better by Coaching for Service Approvals— Episode 3
Managers Mini-Series: Lead Strong by Coaching Your Team to Dominate the First 3 Minutes— Episode 2
Managers Mini-Series: Level Up Daily with Fast Coaching for Dealership Managers — Episode 1
How Elite Dealers Are Pulling Ahead: Bill Camastro on AI, People, and Performance!
How to Build a Team That Loves Working With You (Not For You) with Clint Pulver!
Inside CDK's Data: What's Really Holding Service Departments Back With Kim Saylor!
Voice AI Is Exploding in Automotive: The New Era with Rich Sands, CEO of Stella
Ep6 Internet Sales Series: Work Smarter, Not Harder! AI Strategies for Dealership Teams
P4 AI Mini Series: Sales & Service are Leading the AI Shift Inside Dealerships — with Carla Ksonzek, Head of Sales at Matador AI
P3 AI Mini Series: From Demo to Daily Use: How to Make AI Actually Work Inside a Dealership — with Joshua Bagley, Head of After Sales at Matador AI
P2 AI Mini Series: From GM to Dealer Advisory Board Member: How AI Is Changing the Way Dealerships Operate
P1 AI Mini Series: How to Collab with AI in Your Dealership with Kevin Esmezyan, Matador AI
Ep5 Internet Sales Series: Stop Sending Boring Emails! Level Up Your Video Game!
Ep4 Internet Sales Series | Stop Being Transactional: Connect, Build Trust, Sell More
Ep3 Internet Sales Series | The 3-Step Framework to Convert Internet Leads Into Appointments
Ep2 Internet Sales Series | Aggressive 72-Hour Internet Lead Follow-Up Strategy
Ep1 Internet Sales Series | Stop Sounding Basic! Level Up Your Phone Game with Jen Suzuki
Leadership That Sells Cars: How Raul Gomila Took City Kia to #3 in the Nation
Ep. 8 2.0 MPI Follow-Up Calls: Turning Conversations into Approvals
Ep. 7 Real MPIs, Real Practice, Real Results: Boost Approvals with Hands-On Training
Ep. 6 Stop the Tech Talk: Why Analogies Win Service Approvals
Ep. 5 The #1 Takeaway from My Service Classes: J-R-R Explained
Ep 4 Why Unclear Expectations Kill CSI (and How to Fix It)
Reshaping Dealership Marketing: Social Media, Boosting, Branding, AI and Bots
Ep. 3 Don't Sleep on the Walkaround: The Service Drive Trust Builder!
Jay Vijayan, Founder & CEO of Tekion on Risk, Innovation, Disruption and Building the Future of Automotive
Ep. 2: Why Your Greeting Sets the Tone for Approvals (and Paychecks)
Service Team Series Ep.1: The Secret to More Approvals
Driving Relationships and Embracing Change: A Conversation with Ryan Rohrman, CEO Rohrman Automotive Group
Mindset, Leadership & Bold Moves with Inder Dosanjh & Munish Mahajan
Management, Sales & BDC Secrets from the Big Leagues: Greg Iverson on Winning Sales Processes
Rethinking the Ring: Why the Phone is Your Dealership's Greatest Untapped Revenue Source with CallRevu
Step 9 & 10: From Handshake to Longtime Loyalty - Series on Showroom 10 Steps to Sale
Steps 7-8: Let's Talk Numbers & Bold Closes—Without Killing the Vibe - Series on Showroom 10 Steps to Sale
Test Drives, Trial Closes & Real Talk: Steps 5 & 6 of the Sale - Series on Showroom 10 Steps to Sale
The Matchmaker & The Walkaround: Steps 3 & 4 to Seal the Deal - Series on Showroom 10 Steps to Sale
Master the Meet & Greet + Discovery: Step Up Your Sales Game - Series on Showroom 10 Steps to Sale
Sales Managers: This One-on-One Framework Changes Everything
Pro Teams Don't Wing It: Build Your Dealership's Training Calendar
From Eye Rolls to MVPs: Making Practice Part of the Game
Coach the Person, Not Just the Group
The 10-Minute Coaching System That Builds Champions
Stop Managing, Start Coaching: 3 Skills Every Great Leader Must Own! 🥇
The MRI for Cars: How UVeye Is Rebuilding Trust in the Service Lane
Low-Key, High-Impact: Sales Follow-Up Tactics That Actually Work in 2025
Text Like You Mean It: Crafting Follow-Ups That Actually Work
10 Ways to Get More Appointments — Flood Your Showroom Now!
AI That Moves Metal: Lance Schafer on Faster, Smarter Inventory Management
Inside the Mind of a Modern Automotive CEO: A Conversation with Randy Parker
Your CRM Is a CLOSER! It's Your Memory. Your Proof. Your Deal Saver.
Pitching Loyalty: How Ken Hicks, Dealer & Partner of Mariano Rivera Dealerships Is Driving Retention
Service Advisors Reimagined: Andy Wright on Vinart's Strategy for Higher RO Counts & Better CX
Appointment No Show? No Sale. Boost Your Appointments Now with Jen Suzuki
How to Instantly Build Trust and Credibility with Internet Buyers
Helper Vibes Seller Vibes: How to Win the Call in 30 Seconds
Stand Out or Miss Out: Real Talk on Email, Video, and Follow-Up That Actually Works
Call First, Text Smart, Leave a Killer Voicemail: Lead Handling in 2025 with Jen Suzuki
Mentorship in Motion: How Lane Managers Build Winning Teams
No More Whip Cracking: Fun Accountability That Works
From eLead CRM to AI Smart Camera Systems: Mark Queen is Redefining Efficiency with Visual Intelligence
The #1 Training Hack to Build Customer Trust in Fixed Ops with Jen Suzuki
Dealership Capital Strategies for Ambitious Operators with Dan Garces
Keeping the Energy High: Fun & Competitive Ways to Reinforce Training
High-Performance Dealership: Smarter Scheduling, Stronger Communication, Bigger Profits With Daniel Govaer + Matt Haiken
Cliff Banks on AI, Amazon-Hyundai, Digital Retailing & the Future of Auto
The Mindset Shift That Changes Everything in Sales
NADA's Relentless Advocacy for Dealers: A Conversation with President Mike Stanton
The Power of Live Messaging With Ted Rubin, CEO ActivEngage! How Dealerships Turn Conversations into 🚗 Sales!
Coaching Service Advisors: Boost Approvals With This Sales Strategy 🏆 Risk & Reward