Loyalty builders

Hey everyone! This time we're discussing loyalty software integrations. Specifically, moving past out-of-the-box limitations. Initially, at the RFP phase, out-of-the-box integrations sound like a dream. But if you have a complex tech stack and use case scenarios, they are not enough. The goal of this episode is to address integration challenges and discuss the benefits of adopting a composable approach. Here’s what we discuss in the episode: The typical challenges with out-of-the-box integrations for enterprises and vendors The reasons why vendors display multiple integrations, but in reality have only 2 or 3 basic ones The integration challenges using a Shopify example How businesses approach loyalty software integrations The benefits of adopting the composable approach Whether it’s time to try out the composable approach with a Proof of Concept (PoC) Link to the on-demand webinar: https://www.openloyalty.io/events/loyalty-software-integrations-webinar Connect with us: Karol Wieteska: https://www.linkedin.com/in/karol-wieteska-9726644a/ OEX: https://oex.pl/en/ Maciej Tyczyński: https://www.linkedin.com/in/mtyczynski/ Omnivy: https://omnivy.io/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

This is the second part of our discussion with Chadi Alabbassy, Loyalty & Partnerships Manager at Raqtan Group. The goal of this episode is to share expert knowledge and tips from a B2B ecommerce loyalty professional. In this episode you’ll get Chadi’s advice on: how to build a successful ecommerce loyalty program how to make sure that your loyalty program fits into the overall business strategy Ekuep case study: https://www.openloyalty.io/clients/ekuep Connect with us: Chadi Alabbassy: https://www.linkedin.com/in/chadiashraf/ Ekuep: https://www.ekuep.com/en Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

This time we're discussing how to grow a B2B ecommerce business with a loyalty program. The goal of this episode is to share expert knowledge and tips from a B2B ecommerce loyalty professional. And our guest is Chadi Alabbassy, Loyalty & Partnerships Manager at Raqtan Group. Chadi is in charge of Rowad, a customer loyalty program for ekuep, the largest online restaurant and cafe equipment supplier in the Gulf Cooperation Council region. Here’s what we discuss in the episode: today ecommerce challenges the role of loyalty programs in ecommerce key business results improved by Rowad key components of a successful program integration with overall business/marketing strategy Ekuep case study: https://www.openloyalty.io/clients/ekuep Connect with us: Chadi Al Abbassy: https://www.linkedin.com/in/chadiashraf/ Ekuep: https://www.ekuep.com/en Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

Mando-Connect, in partnership with YouGov, recently published a white paper titled “Understanding Loyalty in Europe.” It’s packed with data, insights, and case studies from: Canon Club Oracle Red Bull Racing Paddock Matas There’s also a contribution from our own expert, Paweł Dziadkowiec, covering the Polish market. The goal of this episode is to share findings from the European Loyalty White Paper and present case studies to inspire you to innovate your loyalty initiatives. Read the full white paper: Understanding Loyalty in Europe 2.0 Connect with us: Charlie Hills: https://www.linkedin.com/in/charlie-hills1/ Mando-Connect: https://mando.co.uk/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

This is the second part of the interview with Geoffrey Schiavon, Head of Marketing & Client Success and Jonas Minke, Head of Product at dacadoo. The goal of this episode is to share real-life use cases to help you design and Implement loyalty and gamification mechanics to drive business results. In the second part we explore: different gamification mechanics real-life use cases and share advice for businesses interested in using composable tech to build customer engagement and loyalty Connect with us: Geoffrey Schiavon: https://www.linkedin.com/in/geoffreyschiavon/ Jonas Minke: https://www.linkedin.com/in/jminke/ Irek: https://www.linkedin.com/in/iklimczak/ dacadoo case study: https://www.openloyalty.io/clients/dacadoo dacadoo: https://www.dacadoo.com/ Open Loyalty: https://www.openloyalty.io/ The Loyalty builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

This time I’m so excited, because we're discussing successful strategies for acquiring, engaging, and retaining customers with our own customers! The goal of this episode is to share real-life use cases to help you design and Implement loyalty and gamification mechanics to drive business results. Here’s what we discuss in the episode: acquiring, engaging, and retaining customers with gamification designing and implementing effective loyalty and gamification mechanics real-world examples and use cases Connect with us: Geoffrey Schiavon: https://www.linkedin.com/in/geoffreyschiavon/ Jonas Minke: https://www.linkedin.com/in/jminke/ Irek: https://www.linkedin.com/in/iklimczak/ dacadoo case study: https://www.openloyalty.io/clients/dacadoo dacadoo: https://www.dacadoo.com/ Open Loyalty: https://www.openloyalty.io/ The Loyalty builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

In this episode, we're discussing loyalty tech in the fuel retail industry and the reasons for transitioning from monolithic software to a modern composable approach. The goal of this episode is to inspire fuel retailers to adopt composable technology by showcasing the opportunities it offers. Our guest is Łukasz Słoniewski, CEO at Omnivy and an expert in implementing and integrating loyalty technology to achieve true omnichannel experiences. Here’s what we discuss in the episode: The changes in fuel retail businesses including customers getting used to the phygital experiences, and the growing importance of the mobile applications The specifics of a fuel retail business The evolution of loyalty tech what that composable architecture means + a great analogy How to move from a monolith to a composable tech Elements of a composable tech stack for fuel retailers Link to the Composable Tech Stack for Fuel Retail Loyalty white paper: https://omnivy.io/fuelwhitepaper Connect with us: Łukasz Słoniewski: https://www.linkedin.com/in/lslo/ Omnivy: https://omnivy.io/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

This is the second part of our discussion with Thomas Rypens, Direct to Consumer Director at Club Brugge. This part is co-hosted by Hubert Świątkowski - our expert in fan engagement and loyalty in sports. In this episode Thomas covers: the key performance indicators his team uses to learn and grow technology that opens the team towards innovation the future trends in fan engagement. Connect with us: Thomas Rypens: https://www.linkedin.com/in/thomasrypens/ Club Brugge: https://www.clubbrugge.be/en Hubert: https://www.linkedin.com/in/hubert-swiatkowski/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: ⁠[email protected]⁠

This time we’re discussing building fan engagement for a love brand. A sports club. A football club that happens to be one of the most innovative companies I know. Can you guess which one it is? … That’s right! you guessed it … it’s Club Brugge! The goal of this episode is to show you how to align a business around customer experience and use technology to innovate and constantly improve results. Joining us today is Thomas Rypens, Direct to Consumer Director at Club Brugge. Here’s what we discuss in the episode: Club Brugge's vision for fan engagement Key technologies driving fan engagement Design thinking methodology at Club Brugge The team structure and tech that allow for innovation Connect with us: Thomas Rypens: https://www.linkedin.com/in/thomasrypens/ Club Brugge: https://www.clubbrugge.be/en Hubert: https://www.linkedin.com/in/hubert-swiatkowski/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

The goal of this episode is to inspire you to build a feedback loop between your loyalty program and data models in order to build a complete omnichannel view of the customer journey. As Daniel said: “It’s not magic, it’s engineering” Here’s what we discuss in the episode: How to use loyalty programs to enrich ecommerce data Suggestions for businesses who want to transform into data-driven businesses Real-life examples of how advanced data helps improve business goals: cross-selling, increasing basket size How a loyalty program can help you build a better churn prediction model Connect with us: Daniel Gawłowski: https://www.linkedin.com/in/gawlowski-daniel/ Nostre: https://www.valueships.com/nostre-data-science Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

Customer activation in loyalty programs refers to the strategies and tactics used to encourage members of a loyalty program to take the first few steps that engage them more deeply with the brand or product. In the blog titled: Customer activation: how to enhance brand stickiness among loyalty program members? We explain the art and science of enhancing brand stickiness among loyalty program members, ensuring they derive maximum value from your product or service. Read the article on the blog Connect with us: Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ The Loyalty builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

Here’s the audio version of the blog explaining the expert-tested metrics for a successful loyalty program. From switching ratio, NPS, and enrollment rate to upsell or participation rate, we've put together nine essential loyalty program metrics so that you can measure your scheme and follow best-practice guidelines. Listen to this podcast to learn about: Daily, short-term, and long-term metrics Customer segmentation before selecting customer key metrics Top nine KPIs for measuring loyalty More nice-to-have customer loyalty metrics Read the article on the blog Connect with us: Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ The Loyalty builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

Here’s the audio version of the blog exploring how businesses can easily extend their product with a wide range of white-label loyalty features and enjoy the benefits offered by the API-first approach. Listen to this podcast to learn: How to engage today’s customers The features to build and the features to buy Adding features with the API-first approach How Ugami extended their fintech product with API-first loyalty and gamification features Next steps if you decide to extend your product with white-label loyalty features Read the article on the blog. Connect with us: Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ The Loyalty builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

Here’s the audio version of the blog explaining how to speed up loyalty program development with MACH (Microservices, API-first, Cloud-native, Headless) system architecture. Here’s what you’ll learn from this podcast: How MACH is about to reshape the loyalty program development Drawbacks of monoliths Which businesses should choose MACH technology as a default option Why personalization is crucial in building loyalty programs Examples from Starbucks, Nike, Amazon Read the article on the blog Connect with us: Irek Open Loyalty The Loyalty builders podcast Contact: [email protected]

We have used AI to repurpose this guide for CMOs, CEOs, and CTOs on how to choose a loyalty platform provider. What you will learn from the podcast: What a loyalty service provider is Different loyalty platform providers available in the market How to choose a loyalty platform Read the article on the blog Connect with us: Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ The Loyalty builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

We have used AI to create this audio version of the blog describing the cost of creating a fully personalized loyalty platform from scratch is often higher than you think. Here’s what you’ll learn from this podcast: 12 cost categories when developing a bespoke loyalty program The Total Cost of Ownership in numbers Bespoke loyalty program cost vs. Customer loyalty ⁠Read the article on the blog⁠ Connect with us: Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ The Loyalty builders podcast: https://www.openloyalty.io/podcast Contact: ⁠[email protected]⁠

We have used AI to create this audio version of the executive summary of the Loyalty Trends 2024 report. Here’s what you’ll learn from the executive summary: 🏆 Goals and challenges 💰 Short-term investments in 2024 📈 Long-term investments for the next 3 years 🤝 The best loyalty programs 🛠️ Loyalty programs as a crucial tool for navigating the upcoming recession 🦾 The role of AI in loyalty programs 🍪 Strategies for thriving in a cookieless world Download the full report Connect with us: Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ The Loyalty builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

We have used AI to repurpose a blog article from our partners at Otto Group Solution Provider on How to integrate an API-first loyalty engine with your tech stack. What you will learn from the article: When API-first loyalty engine like Open Loyalty is a good fit What to remember when integrating an API-first loyalty engine How the loyalty engine fits into the bigger picture of system architecture Examples of integration patterns with systems like eCommerce, CRM, marketing automation, POS, or a mobile app Connect with us: Irek Open Loyalty The Loyalty builders podcast Contact: [email protected]

We’re back with some great content ideas and I wanted to let you know what you can expect on the podcast in the coming months. I hope you’ll enjoy the new content. Thanks for listening and being a part of this community. Connect with us: Contact: ⁠[email protected]⁠ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ The Loyalty builders podcast: https://www.openloyalty.io/podcast Blog: https://www.openloyalty.io/insider Case studies: https://www.openloyalty.io/clients

The goal of this episode is to help you understand the challenges and opportunities for building a great marketing tech stack in 2024. In this episode we cover: The role of marketing technology in FinTech The characteristics of the FinTech industry Frameworks to understand business and technology needs Frameworks: EventStorming: https://www.eventstorming.com/ AWS Well-Architected Framework: https://docs.aws.amazon.com/wellarchitected/latest/framework/welcome.html Connect with us: Robert Boguszewski: https://www.linkedin.com/in/robertboguszewski/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

In this episode we’re discussing the 2nd Edition of 'Loyalty Programs: The Complete Guide' with the author, Philip Shelper, who happens to be the very first guest of our podcast. Loyalty Programs: The Complete Guide is the most comprehensive book on loyalty programs on the planet. It combines a wide range of academic research, loyalty psychology and industry expertise to deliver a truly global view of all aspects of loyalty programs. The goal of this episode is to discuss what’s new in the 2nd edition. In this episode we cover: Who the book is for The major updates and new insights in the 2nd edition of the book The emerging trends in loyalty programs that businesses should be aware of Connect with us: Philip Shelper: https://www.linkedin.com/in/philipshelper/ Loyalty & Reward Co.: https://loyaltyrewardco.com/ 'Loyalty Programs: The Complete Guide (2nd Edition)': https://loyaltyrewardco.com/insights/loyalty-programs-the-complete-guide/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

This episode is special because we're discussing 'Blind Loyalty: 101 LOYALTY CONCEPTS RADICALLY SIMPLIFIED' with the author, Amanda Cromhout—a book on loyalty that I highly recommend reading. The goal of this episode is to provide you with a handful of insights from the author, inspire you to buy a copy, and support the Blind Loyalty Trust. In this episode we cover: Who the book is for The story behind the book and the Blind Loyalty Trust Loyalty technology: friend or foe? But vs. build loyalty technology dilemma Buy your copy on Amazon: https://www.amazon.com/BLIND-LOYALTY-CONCEPTS-RADICALLY-SIMPLIFIED/dp/B0CK3X93F7 Connect with us: Amanda Cromhout: https://www.linkedin.com/in/amanda-cromhout-34167b2/ Truth: https://truth.co.za/ The Blind Loyalty Trust: https://www.blindloyalty.co.za/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: ⁠⁠[email protected]⁠⁠

Today, we're diving into how business managers should understand and approach customer loyalty. The goal of this episode is to provide insights into loyalty elements that engage consumers and drive results. Our guest for today is Emily Ong, a business and product loyalty leader with over two decades of experience in customer-facing businesses. In this episode we cover: Customer loyalty from a business manager perspective Is a loyalty programme about giving rewards? Loyalty mechanics to start with Where to start with customer data Connect with us: Emily Ong: https://www.linkedin.com/in/emilyongsg/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcastContact: [email protected]

Today, we're discussing the humans behind loyalty initiatives and touching on the build vs. buy loyalty technology dilemma. The goal of this episode is to provide you with action steps to set the right goal for your loyalty initiative before you choose the right technology to support it. In this episode we cover: Action steps for aligning people around loyalty goals Blueprint for understanding your customers But vs. build loyalty technology dilemma Connect with us: Henry Christian: https://www.linkedin.com/in/henchristian/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

In a bustling metropolis, Jason had diligently prepared an offer for the new edition of the annually issued, printed reward catalog for customers. This year's catalog featured an array of enticing deals, with partners from all corners joining in. However, just 2 months post-launch, an urgent call from one of the partners disrupted Jason's day. They'd miscalculated their offer. While the unprecedented influx of new customers thrilled them, the financial strain it brought was overwhelming. The costs were simply unsustainable. Jason grappled with the issue at hand. The catalog, already printed and distributed to 3 million eager recipients, was irrevocable. Removing or altering the miscalculated offer was out of the question. But necessity breeds innovation. Jason, in collaboration with the partner, promptly issued seasonal leaflets. These leaflets highlighted alternative, equally appealing offers. As a result, customer traffic was smoothly redirected, significantly reducing the demand for the miscalculated offer. Crisis averted, they breathed a collective sigh of relief, having turned a potential disaster into a lesson in adaptability.

In the heart of Silicon Valley, "WitchcraftRewards" promised irresistible rewards through its loyalty program. But a grave oversight haunted its creator, Victor Elmsworth: he forgot to implement a admin lock function, letting users alter earn rates at will. Dark figures exploited the vulnerability, changing 10% to 20% and 1% to 10%, amassing unimaginable wealth. The server room became a digital chamber of horrors, where hackers danced across keyboards, greed intensifying. Selene, a anti-fraud expert, discovered the anomaly and took swift action. She locked the earn rates, silencing the digital monsters and restoring balance. Users averted chaos, and Victor's reputation remained unscathed. "The App Without the Admin Lock" became a cautionary tale, a reminder that no treasure comes without a price, and no system is invulnerable to exploitation.

In a city gripped by darkness a client had invested millions in an all-in-one loyalty platform. It thrived but its use of SOAP API turned it into a digital prison. Begging for a switch to REST API was futile. The vendor sensing the client's vulnerability unveiled a new version switching to REST API. However, they declared it a product change not a version update, old clients had to pay and the price was horrifying another several million USD. As Halloween neared this tale served as a chilling warning. Beware vendors who turn updates into financial nightmares, your wealth may vanish and you'll be left with a costly horror you never imagined. What are you afraid of when choosing loyalty technology?

The goal of this episode is to help you understand and start with personalization, because, as our guest with a first degree in Astrophysics puts it, engaging with customers in a relevant way need not be rocket science! In this episode we cover: Brand position, privacy, and the idea of free will within the context of personalization. The axis of recognition The challenges of personalization Case studies: Pretzler Coffee Shop Caffè Nero Aesop Connect with us: Gianfranco Cuzziol: https://www.linkedin.com/in/gcuzziol/ In Pursuit of The Trivial: https://ipott.substack.com Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

The goal of this episode is to share insights, case studies, and actionable steps for fostering belief and engagement among the customer service team, contributing to the ongoing success of a loyalty program. In this episode we cover: The 5xE process to team belief and buy in Enroll Educate Expect Excite Empower Case studies: rebel active Pet Circle Good Acts Program Connect with us: Adam Posner: https://www.linkedin.com/in/adamposner/ The Point of Loyalty: https://thepointofloyalty.com.au/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected] Relevant content The Seven Zones Of Loyalty Program Performance: https://thepointofloyalty.com.au/profit-from-the-seven-zones-of-loyalty-program-performance/ The new Loyalty Program is a Joyalty* Program: https://thepointofloyalty.com.au/the-new-loyalty-program-is-a-joyalty-program/ Interview with Rosemary Martin - GM eCommerce and Marketing at Rebel and leader of the rebel active: https://thepointofloyalty.com.au/rosemary-martin-a-loyalty-leader-with-a-passion-for-art-human-behaviour-and-balancing-commercial-reality-with-customer-centricity/

The goal of this episode is to help you build and sustain strong relationships with stakeholders, making your role as a loyalty manager more rewarding. In this episode we cover: Collaborating with loyalty program stakeholders. Identifying significant opportunities during the planning stage. Identifying significant opportunities during the implementation stage. Identifying significant opportunities during the maintenance stage. Connect with us: Monika Motus: https://www.linkedin.com/in/monika-motus-6a477b48/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

The goal of this episode is to help you identify the most important things to get right from the start. In this episode we cover: 2 things that stand out in the first 90 days after the launch The biggest opportunities The biggest challenges The amazing loyalty programs: BMW Inside Edge, Lidl Plus, and Robert Dyas Connect with us: Charlie Hills: https://www.linkedin.com/in/charlie-hills1/ Mando Connect: https://www.mando-connect.co.uk/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast Contact: [email protected]

The goal of this episode is to help you assess what's working and what's not working in your loyalty programs and determine the necessary steps to improve. In this episode we cover: The importance of running a loyalty program audit 3 different types of service model The process of conducting a loyalty program audit Connect with us: David Slavick: https://www.linkedin.com/in/davidaslavick/ Ascendant Loyalty LLC:⁠ ⁠⁠https://ascendantloyalty.com/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: ⁠https://www.openloyalty.io/podcast⁠ Contact: [email protected]

How to prepare a good loyalty program business case, with Lia Grimberg With a good business case you can demonstrate the benefits and potential return on investment to key stakeholders and decision-makers. In this episode we cover: The roles that loyalty programs play in organizations How to balance data objectives with business cases Key components of a loyalty program business case Connect with us: Lia Grimberg: https://www.linkedin.com/in/liajasani/ Radicle Loyalty:⁠ ⁠⁠http://radicleloyalty.com/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: ⁠https://www.openloyalty.io/podcast⁠ Contact: [email protected]

The process of thinking about loyalty through to execution can feel intimidating and overwhelming. Fortunately, Amanda Cromhout radically simplified it to make it accessible. In this episode we cover: Realistic timeline for implementing a loyalty program Metrics to measure the success of your loyalty program Change management for customer centricity Connect with us: Amanda Cromhout: https://www.amandacromhout.com/ Truth: http://www.truth.co.za/ The Blind Loyalty Trust: https://www.blindloyaltytrust.com/ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast

How to prepare a good loyalty program strategy, with Philip Shelper Loyalty programs are about delivering meaningful value to your customers “so be creative, be different, bring a punk attitude to the design”. In this episode we cover: loyalty program strategy formulation the most common loyalty program designs efficient and inefficient rewards Connect with us: Philip Shelper: https://www.linkedin.com/in/philipshelper/ Company website: ⁠https://loyaltyrewardco.com/⁠ Irek: https://www.linkedin.com/in/iklimczak/ Open Loyalty: https://www.openloyalty.io/ Link to the Loyalty program builders podcast: https://www.openloyalty.io/podcast