All Episodes
Service Drive Revolution with Chris Collins — 106 episodes
SDR #362: How I Fix Broken Auto Dealerships
SDR #361: How I Mastered Dealership Financial Statements
SDR #360: How I Arguably Made The Best Advisor Training
SDR #359: How I Got In The Car Business Part 1
SDR #358: Viewer Q&A: Secret To Getting Promoted
SDR #357: YouTube Q&A: Your Top Comments Answered
SDR #356: Coaches Roundtable: Your Top Questions Answered!
SDR #355: Why Customer Retention is Your Best Marketing Strategy
SDR #354: Why Your Techs Quit & How To Motivate The Ones You Have (Part 2)
SDR #353: Why Your Technicians Are Quitting!
SDR #352: The AI Revolution in Fixed Ops: Unfair Advantage or Impending Doom?
SDR #351: The $50,000 Menu - Tips To Explode Your Service Drive Profits
SDR #348: What I Look For When Hiring A Service Performance Coach
SDR #347: Top 9 Reasons Service Managers Fail (And How to Avoid Them)
SDR #346: Most Shop Foremen Are Doing This Wrong (And It's Costing You Production)
SDR #345: Increase Your NPS Score!
SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
SDR #343: Handling Difficult Customers in Fixed Ops the Right Way
SDR #342: Stop Blaming Communication: The System Is What's Broken
SDR #341: The Fixed Ops Leadership Mistakes Killing Service Department Profit
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
SDR #339: Why Top Leaders Set Goals Differently (Lessons from Taylor Swift)
SDR #338: Why Unapplied Labor Was Made By The Devil
SDR #337: Low Hanging Fruit For Quick Fixed Ops Profits!
SDR #336: Why Service Department Goals Fail!
SDR #335: The Biggest Problem in Auto Dealerships No One Wants to Fix
SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians
SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems
SDR #332: Top Dog 2025 Roundtable: Fixed Ops Leadership Lessons from the Service Drive
SDR #331: Service Department Culture Mistakes: What's Destroying Your Fixed Ops Team (and How to Fix It)
SDR #330: Top 7 Service Advisor Pay Plan Failures
SDR #329: The Moneyball Secret Every Service Manager Needs to Know
SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
SDR #327: Are You Paying Your Techs Enough?
SDR #326: 7 Steps to Go from Service Manager to General Manager
SDR #325: Are YOU Ruining Your New Service Advisors?
SDR #324: What To Do When Customers Say, "NO!"
SDR #323: What Canada Does Better Than the U.S. (And It's NOT Poutine)
SDR #322: How Service Managers Get Fired
SDR #321: Benchmarks For Net-To-Gross, Hours Per RO & Ford Recalls
SDR #320: From Quick Lube Tech to Master Tech: The Blueprint for Fixed Ops Success
SDR #319: From Parts Manager To GM - Dave's Incredible Rise Through The World Of Fixed Ops
SDR #318: How To Make The Best Technician Videos
SDR #317: Navigating The Next Dealership Crisis
SDR # 316 Auto Industry High Performers vs. Low Performers
SDR #315 With Automotive Expert Glenn Lundy!
SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
SDR #313 with Grammy-Nominated Producer Scott Erickson
The Correct Way To Present A Diagnostic Fee To Your Customers
Channel Update: Service Drive Revolution
9 Reasons Why Service Managers Fail
Service and Parts Benchmarks for Profitability | SDR #312
How Great CSI Can Be So Easy | SDR #311
A Behind-The Scenes Look At Top Dog 2024 | SDR #310
The Dealership Business Model Part 3 | SDR #309
The Dealership Business Model Part 2 | SDR #308
Q & A | How to Teach an Old Advisor New Tricks
The Dealership Business Model Part 1 | SDR #307
Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman?
Top Dog 2024 Speaker Will Guidara | SDR #306
Q & A | Hiring Technicians for the Peak Season
Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
Q & A | The Best Strategy To Follow Up With Declined Work In Your Service Department
What's Your Dealership Worth? | SDR #304
Q & A | Automated Phones vs Humans
How a Service Department Becomes Profitable | SDR #303
Q & A | Insurance Adjuster to Service Advisor: Career Switch Insights
Dealership Pretax Profit Down 33% | SDR #302
Q & A | Credit Card Fees in the Service Drive
Are You Ready for 14 Year Old Cars? | SDR #301
Q & A | Better Way for Service Managers to Price Internal/Captive Labor
Dealership Economic Hurricane Survival Plan | SDR #300
Q & A | Service Advisor Customer Communication
Lessons for Service Advisors from McDonald's | SDR #299
Q & A | Service Advisor Pro Tip: Turn Brand Complaints into Customer Loyalty | Fixed Ops
Why Are Service Managers In A Broken System? | SDR #298
Q & A | The Hidden Differences Between a Service Advisor and Collision Estimator
Service Department Culture vs Chaos | SDR #297
Q & A | Mastering Service Advisor Communication
How Will AI Affect Your Service Department? | SDR #296
Q & A | Should Dealers Give Employee Discounts?
New Service Manager? Avoid These Pitfalls and Drive Success | SDR #295
Q & A | Should You Charge for Unverified Diagnoses?
Revolutionize Your Service Drive: 5 Proven Selling Techniques for Advisors | SDR #294
Q & A | How To Handle Body Shop Warranty Claims
5 Critical Mistakes Dealers Make: Is Your Service Department at Risk? | SDR #293
Q & A | Can You Be a Service Advisor Without Car Knowledge?
Hiring Crisis! Why Dealerships Can't Find Advisors | SDR #292
Service Drive Revolution Announcement
The Secret to Exceptional Customer Communication in the Service Drive | SDR #291
Q & A | Making Service Contracts Easy
How to Build a Top Dog Service Team in Your Dealership | SDR #290
Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!
Unreasonable Hospitality with Will Guidara | SDR #289
Q & A | From The Express Service Advisor To The Main Shop
Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288
Q & A | How Parts Managers Can Drive Service Sales and Boost Profits
How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287
Q & A | Overcoming Negativity from Staff After a Dealership Acquisition
Is Technology Hurting Your Service Department Communication? | SDR #286
Q & A | Advisor Pressured into Warranty Fraud: What Should They Do?
Are Video Inspections KILLING Your Service Sales? | SDR #285
Q & A | Are You Losing Customers Over Pricing?
Eliminating Negative Advisor Attitudes | SDR #284
Q & A | How to Set Customer Expectations for Service Delays
What To Do When Your Service Manager Isn't Cutting It | SDR #283