Superhosts Down Under with Silvia and Ray

Welcome to Superhost Down Under! This week, Silvia and Ray tackle the unglamorous issue that can make or break every short-term rental: linens. They are joined by Usha, founder of Parvatii Stays and a Home Time partner who grew from one Airbnb to managing around 20 properties across NSW and South Australia. Usha shares how her business grew through COVID, why she vets owners before properties, and how AI is helping her save time.This episode is brought to you by Riverside. Riverside's AI suite handles post-production, including vertical shorts, dynamic captions, and one-click studio-grade audio.Special Offer: Try Riverside free and get 15% off any paid plan with code RAY15.The Linen ProblemRay shares his four-star wake-up call after a guest reported hair on the linens despite spotless cleaning photos. It pushed him to overhaul his linen system and move to hotel-style commercial linen hire, where stained items are removed at scale.From Side Project to 20 PropertiesUsha never planned to run a short-term rental business. It started with the lower-ground floor of her first home in the Adelaide Hills, rented out while travelling. That grew into Parvatii Stays, with Parvati meaning "daughter of the mountains".COVID became the turning point. Three months managing remotely from overseas helped Usha build the systems she still uses today.AI & Automation in HostingUsha discusses how hosts can use AI to answer common guest questions, streamline communication, and reduce repetitive work. Ray shares how AI can help with bookkeeping, receipt reconciliation, and tax-time admin. The message: keep up with the tech, or keep doing the manual work.The Home Time PartnershipRather than spending years getting a real estate licence to handle owner funds, Usha partnered with Home Time. Its backend distributes listings to Airbnb, Booking.com and Stayz, with dynamic pricing through PriceLabs.Choosing Owners & Setting StandardsFor Usha, it is owner first and postcode second. She vets owners on goals, standards, and fit before onboarding. Her non-negotiables include hotel-grade mattresses, pillows and quilts, nothing stained or unhygienic, and no compromise on guest experience. If standards cannot be met, the property does not get onboarded. It is Usha's profile on the line.Channels, Guests & InsuranceAirbnb is value-driven and competitive, Stayz/VRBO attracts higher-value holiday-home guests, and Booking.com can be hit-and-miss. Usha also shares an insurance reality check: short-term rental insurance differs from standard cover, and a broker can help hosts avoid voiding their policy. General information only, not financial advice.One detail hosts can miss is the owner-occupancy clause. Some underwriters require the owner to stay in the property for a minimum number of nights, which is easy to overlook and breach.Advice for New Hosts in 2026Understand your goal, be transparent with owners about today's market, and give genuine advice over the hard sell. Silvia also reminds hosts that once they try AI tools, they quickly become an everyday helper.Connect with Usha: Website: Parvatii Stays Instagram: @parvatiistays Partner: Home TimeOther Resources: Ray: raymondyee.com.au and lanestay.com.au Silvia's Airbnb

Welcome to Superhost Down Under! In this week's episode, Silvia and Ray tackle the great pet debate: to host or not to host furry friends? We are then joined by Lis, a former magazine decorating editor turned successful farmhouse Airbnb host. Lis shares her origin story of turning an investment property into a highly sought-after rural retreat, the power of professional photography, and her top cleaning hacks for managing large properties.Are you a creator looking to dramatically reduce your marketing workflow? This episode is brought to you by Riverside. Riverside's AI suite handles post-production effortlessly, offering perfectly vertical shorts with dynamic captions, and one-click studio-grade audio.​Special Offer: Try Riverside for free and get 15% off any paid plan using the code REY15.Silvia and Ray discuss their differing views and personal experiences regarding pet-friendly short-term rentals:​The City Apartment (Silvia): Does not allow pets due to space and building constraints. Silvia shares a cautionary tale from a fellow host involving a dog and a hallway wall.​The Traveling Pet Owner (Ray): Traveling with a large Greyhound is tough. While Ray seeks pet-friendly spots on the road, his studio apartment isn't durable or large enough to host pets.​The Farmhouse Approach (Lis): Welcomes pets with a sliding doggy door. She mitigates risks by checking for flea treatments, ensuring current vaccinations, and charging an extra cleaning fee.From Magazine Editor to HostLis turned an investment property in Wairala into a thriving retreat known as the Big Sunny Farmhouse. After dealing with a nightmare long-term tenant, she pivoted to short-term rentals, outfitting the large space with spare furniture to attract families and working teams.Styling & Photography InsightsDrawing from her career as a decorating editor, Lis emphasizes that styling for the camera is everything.​Ditch the iPhone: Professional lighting and photography are non-negotiable for making your listing stand out.​Budget-Friendly Upgrades: Paint old pine furniture white and incorporate cotton tablecloths with distinct accent colors.​Unique Touches: To help rural guests find the driveway, Lis creates custom, arty letterboxes through Letterbox Art.Pricing and Technology​Manual Pricing: Lis found that dynamic pricing tools didn't work for her rural market. She prefers firm cancellation policies and manual pricing.​Direct Websites: Instead of relying entirely on OTAs, Lis built a custom direct booking website to host local maps and provide added value to guests.Cleaning a massive farmhouse is time-consuming. Here is how Lis streamlines the process:​Ditch the Long Checklist: Lis created a hidden page on her website with photos showing cleaners exactly how to arrange towels and set up rooms.​Furniture Sliders: Put sliders under heavy furniture so cleaners can easily push them back to vacuum underneath.​Robo-Vac: Invest in a robot vacuum to clean under beds while human cleaners tackle other tasks.​Color-Coded Linens: Keep three sets of sheets on hand, color-coded by bed size.​BBQ Fees: Leave a polite note with cleaning tips for the BBQ, including a warning that a small fee applies if left excessively dirty.Connect with Lis:​Direct Booking Website: Big Sunny Farmhouse​Airbnb Listing: Lis's Farmhouse Retreat​Custom Letterboxes: Letterbox Art​Instagram: @bigsunnyfarmhouse Other Resources:​Ray's Direct Booking Sites: raymondyee.com.au & lanestay.com.au​Silvia's Airbnb⁠

In this episode of Superhosts Down Under, hosts Ray Yee and Silvia are joined by short-term rental industry veteran Geoff Gedge. Geoff shares his incredible 18-year hosting journey and the secrets behind maintaining a near-perfect 5.0-star track record. We dive deep into his properties—Bluegums Retreat and Kurrajong Retreat in beautiful Hepburn Springs, Victoria—and discuss how he navigates multi-platform listings across Airbnb, Stayz, and Booking.com. Geoff also opens up about his innovative, "ultra-personal" hosting concept where he lives alongside guests to act as a local guide, finishing the experience with a community-first dinner finale. Finally, as an Airbnb Ambassador and Host Advisory Board member, Geoff shares his perspective on advocacy and the future of true hospitality in Australia.In This Episode, We Cover:​​The 18-Year Origin Story & Portfolio: Geoff discusses starting out on Stayz back in 2008 and joining Airbnb in 2013, highlighting how the regional short-term rental landscape has evolved over nearly two decades.​​The Multi-Platform Juggle: Practical insights into seamlessly managing calendars and guest experiences across Airbnb, Booking.com, and Stayz without double bookings.​​The Ultra-Personal Model: Geoff breaks down his fascinating pivot to staying with guests at Bluegums Retreat, acting as a professional guide, and navigating the social dynamics and boundaries involved.​​A Community-First Dinner Finale: How hosting a farewell dinner at a local restaurant fundamentally changes a guest's connection to the local region.​​The Secret to a 5.0-Star Rating: The operational non-negotiables of running a top-tier listing in a competitive wellness destination like Hepburn Springs, plus tips on balancing hands-on prep with outsourcing.​​Leadership & Host Advocacy: Insights from Geoff's work on the Airbnb Host Advisory Board and his role as an official Ambassador advocating for Australian hosts.​​Evolving the Hosted Experience: Looking ahead to the next stage of Geoff's hosting career and the enduring legacy of hospitality.​About the Guest:Geoff Gedge is an Airbnb Ambassador, Host Advisory Board member, and long-time hospitality host operating in Hepburn Springs, Victoria.Explore Geoff's Listings:​​Bluegums Retreat — Airbnb Listing 1​​Kurrajong Retreat — Airbnb Listing 2​​Hepburn Springs Property — Airbnb Listing 3​@geoff.gedge Where to stay — hosted by the Superhosts Down Under team:​​Ray's South Yarra Airbnb​​Silvia's Airbnb​

In this episode, Ray and Silvia are joined by David Speirs, an Adelaide-based property investor and former Airbnb superhost who now runs two short-term rentals as a family business under the Haven Retreats brand. The episode opens with Ray's candid update on joining the Guesty multi-channel platform and the unexpected cash flow trade-offs. David then shares why he walked away from Airbnb entirely in favour of Booking.com and direct bookings, and the lessons he's learned along the way.In This Episode, We Cover: Ray's experience with Guesty: more channels, more exposure, but a slower monthly payout cycle Why David chose Lodgify for direct bookings across Booking.com, Airbnb and VRBO Designing a family home with a self-contained downstairs apartment as a revenue stream Running short-term rentals as a true family operation, with cleaning, hosting and admin shared between siblings and mum Why David left Airbnb despite a 4.9 superhost rating — including the water leak and bar-of-soap reviews that pushed him over the edge How Booking.com compares: fewer reviews, less guest chat, and 90%+ occupancy on his Brighton property The Middleton Shack story: a retro 1960s surf shack, 2,500 Instagram followers, and 20% direct bookings Why David sold the shack along with its website, Instagram and contact database Social media tips: professional photography, rotating image libraries, and targeted paid ads Giving back: $5 from every stay split between Still Aware and Friends of Osprey, the sea eagle conservation charity David chairs Local partnerships, including welcome coffees from Dozy café on Jetty Road, Brighton Future plans for a rural Fleurieu Peninsula property near McLaren Vale — farm stay or wedding venue David's role as an advocate for the Short Term Accommodation Association of Australia The one piece of advice every host should follow: stay in your own property at different times of yearInterview with STRA business owner: David SpeirsDavid Speirs is an Adelaide-based property investor and short-term rental host with a background in politics, law and conservation. After building a family home with a purpose-designed guest apartment and purchasing a property on Jetty Road, Brighton, David became an Airbnb superhost before transitioning entirely to Booking.com and direct bookings under the Haven Retreats brand. He previously co-owned the Middleton Shack on the Fleurieu Peninsula, chairs Friends of Osprey, and is a volunteer advocate for the Short Term Accommodation Association of Australia.Website: havenretreats.com.auInstagram: @havenretreats.adlWhere to stay, hosted by the Superhosts Down Under teamRay's Airbnbs: raymondyee.com.au/airbnbSilvia's Airbnb: airbnb.com/slink/Kpse4K4X

In this episode, Ray and Silvia are joined by Jodie Odlin, a 10-year Airbnb host, creator of the Hospitable Hosts book series, founder of a publishing company, and the driving force behind the Global Hospitality Collective. The episode opens with a discussion on co-host responsibility for property damages, including a tricky real-world scenario involving a mystery carpet stain, AirCover limitations, and why documenting property condition from day one is so important. Jodie then shares her remarkable journey from hotel management school in Australia to running 15 short-term rental properties in the UK, all managed remotely from Australia.In This Episode, We Cover: Weekly topic: who's responsible when damage can't be pinned to a specific guest or stay, and why clear documentation protects everyone Why AirCover only applies when damage is linked to a specific booking Jodie's tip for a small per-booking management fee as a slush fund for unclaimable damages How Jodie became an accidental host in the Cotswolds, with her children as her first cleaning team The arbitrage model explained, and how Jodie scaled to 15 UK properties managed remotely from Australia When to screen out difficult property owners, and why some opportunities are really just distractions How the Hospitable Hosts book series was born out of conference conversations and Clubhouse connections Why Jodie opened her own publishing company for the second book onward The Couples Edition and STR Sisterhood, the newest books in the series The Global Hospitality Collective, a certification body Jodie is launching to raise standards across the short-term rental industry Jodie winning the Shorty Award for Entrepreneur of the Year 2025 The one thing Jodie says every host should do right now: invest in their own educationInterview with Author and STR Business Owner: Jodie OdlinJodie Odlin is a 10-year Airbnb host and serial entrepreneur based in Australia, with a portfolio of 15 properties in the UK running on the rental arbitrage model. With a background in hotel management and extensive experience traveling and hosting around the world, Jodie is the creator of the Hospitable Hosts multi-author book series, now spanning five volumes including a Couples Edition and the STR Sisterhood. She is also the founder of a boutique publishing company, and the Global Hospitality Collective, a soon-to-launch certification and community platform designed to raise hospitality standards across the short-term rental industry. In 2025, Jodie was awarded Entrepreneur of the Year at the Shorty Awards in London. Website: www.hospitablehosts.com Instagram: @hospitablehosts Tetbury Escapes: tetburyescapes.co.uk Instagram: @tetburyescapesWhere to stay, hosted by the Superhosts Down Under team Ray's Airbnbs: raymondyee.com.au/airbnb Silvia's Airbnb: airbnb.com/slink/Kpse4K4X

Episode DescriptionIn this episode, Ray and Silvia are joined by Jenny, a San Francisco-based Superhost who shares a deeply personal journey into Airbnb hosting. What began as a way to navigate a major life transition turned into a sustainable lifestyle, allowing Jenny to keep her family home while welcoming guests from around the world.The episode opens with a discussion on guest expectations, particularly around air conditioning, and how hosts can manage situations where amenities are misunderstood. Jenny then shares how she transformed her property into a high-performing Airbnb, her approach to creating a warm, community-driven experience, and the systems she’s built to maintain a near-perfect rating over eight years.In This Episode, We Cover: Guest expectations vs listing transparency, especially around air conditioning Why guests need to check listings carefully before booking Jenny’s journey into Airbnb after separating from her partner How she restructured her home to live downstairs and rent out the full upstairs Creating a “home, not a rental” experience that guests immediately feel Building a strong neighbourhood and community vibe for guests Maintaining a 4.99 rating across 250+ stays The pressure of chasing a perfect 5.0 rating and why letting go matters Jenny’s cleaning systems, including monthly deep cleans and walkthrough checks Using Instant Book strategically to attract the right guests Hosting families, repeat guests, and musicians using her piano How Airbnb allows her to cover all property expenses and keep her homeInterview with Guest: JennyJenny is a San Francisco-based Superhost with over eight years of hosting experience. After a major life transition, she turned to Airbnb as a way to keep her family home and generate income.By redesigning her space and focusing on warmth, detail, and consistency, she has built a highly rated listing with a 4.99 average rating. Her approach combines strong operational systems with a genuine passion for making guests feel at home.Stay at Jenny’s property:https://www.airbnb.com.au/rooms/30129780?unique_share_id=86857236-e02b-43ba-a77a-fee29c31f732&viralityEntryPoint=1&s=76Where to stay - hosted by the Superhosts Down Under teamRay’s Airbnbs:https://www.raymondyee.com.au/airbnbSilvia’s Airbnb:https://www.airbnb.com/slink/Kpse4K4X

In this episode, Ray and Silvia dive into the "behind-the-scenes" of property management when things go wrong—from cold showers in Sydney to power outages in Melbourne. We are then joined by Eloi and Emiie, the sibling duo behind Sable and Stone Stays, who share how they built a thriving Airbnb arbitrage business in Melbourne in less than a year.In This Episode, We Cover:Host Horror Stories: Ray’s "humid" Sydney stay and the importance of proactive hosting over sending manuals.What is Airbnb Arbitrage? A breakdown of the model where you lease a property long-term to sublet for short-term stays.The Sibling Dynamic: How an 11-year age gap and "Sable vs. Stone" personalities (the "Butterfly" and the "Grandpa") create a balanced business partnership.Pitching to Agents: How to build credibility with real estate agents to get them to say "yes" to subleasing.Automation at Scale: Using PMS and dynamic pricing to manage a portfolio while working full-time 9-to-5 jobs.Interview with Guests: Eloi and EmiieEloi and Emiie are the founders of Sable and Stone Stays, a boutique short-term rental company based in Melbourne. With backgrounds in sales and insurance, they’ve combined their eye for design and technical systems to create a professional, high-standard hosting brand.Website: Sable and Stone StaysWhere to stay — hosted by the Superhosts Down Under teamRay's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠

In this episode of Superhost Down Under, hosts Ray Yee and Silvia interview Elena Stepanova, founder of My Perfect Host. Elena discusses her transition from a corporate career to managing a portfolio of over 20 properties[cite: 122, 123, 140].In This Episode, You’ll Learn: The "Brick" Solution: Silvia shares how a host sourced bricks from a building site on New Year's Eve to raise a bed for a guest with a disability[cite: 13, 14]. Hosting in the Suburbs: Elena explains how her Forestville listing succeeded by catering to visiting family and corporate travelers[cite: 133, 134, 135]. Business Evolution: Starting with a family guest room 13 years ago, Elena grew her business through word-of-mouth and professional co-hosting[cite: 89, 104, 146]. Professional Standards: Why high-quality photography is a non-negotiable requirement for any successful listing[cite: 168, 169]. Automation & Systems: A look at the "tech stack" Elena uses, including channel managers, dynamic pricing, and automated cleaning schedules[cite: 174, 175, 176]. Direct Booking Strategies: Using software like Truvy (formerly Super Hog) to screen guests and manage security for off-platform bookings[cite: 227, 229].Resources Mentioned: My Perfect Host: www.myperfecthost.com.au [cite: 125] Hospitable Hosts (Vol. 3): A book co-authored by Elena featuring global hosting stories[cite: 254, 267]. Truvy: Guest screening and identity verification software[cite: 228, 229].Key Takeaways: Acts of Service: Successful hosts often view hospitality as a "love language" and find joy in helping others[cite: 41, 49]. Owner Partnerships: Elena "interviews" owners to ensure they will be supportive partners when maintenance issues arise[cite: 157, 160]. Concise Communication: While automation is key, it's vital to keep messages short to avoid guest annoyance[cite: 184, 185].Where to stay — hosted by the Superhosts Down Under team Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Sponsorship This episode is brought to you by Riverside. Use code Ray15 for 15% off your first subscription. ⁠Learn more⁠

Ray and Silvia are joined by Carmel O’Beirne, a lifestyle host from Clifton Hill, Melbourne, who uses her one-bedroom apartment to fund travel and supplement her income as she transitions toward retirement. The episode opens with Ray sharing a challenging guest situation involving a dropped wallet, refusal to check out, and police intervention — a reminder that hosting can sometimes take unexpected turns. Inspired by her daughter’s success paying off a mortgage through Airbnb, Carmel began hosting her “cosy nest” — an earthy, plant-filled apartment with a green urban jungle balcony in a vibrant Melbourne neighbourhood. Her approach is what she calls “lifestyle hosting”: using Airbnb income to support extended travel, including a month in India, while keeping her home active and secure. Carmel relies on trusted neighbour friends when she travels, meeting guests in person for key handover to reinforce respect and care for her home. She is selective with bookings to maintain strong relationships in her owner-occupied building. Rather than scaling, she plans to continue hosting sustainably, avoiding “empty house syndrome” while balancing income, community harmony, and flexibility. What you’ll learn in this episode How to handle difficult guest situations, including when police become involved. Why guest preparedness and clear house rules are essential. Pricing strategies: Smart Pricing vs manual or third-party tools. The power of clear instructions to prevent misunderstandings and bad reviews. Preparing a personal home for guests while protecting privacy. Building a reliable local support network for remote management. Managing neighbour relationships in owner-occupied buildings. How lifestyle hosting can fund travel and supplement retirement income. Guest Name: Carmel O’Beirne Airbnb: View Carmel’s Listing Where to stay — hosted by the Superhosts Down Under team Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠ Sponsorship This episode is brought to you by Riverside. Use code Ray15 for 15% off your first subscription. Learn more

Ray and Silvia are joined by Emma Bartlett, a new Airbnb host in Trinity Beach, North Queensland, juggling a full-time job and two young children. They kick off with a discussion about the hosts' shared pet peeve: guests who don't provide feedback during their stay, only in post-checkout reviews. Ray shares his frustration with missed opportunities to improve guest experiences, while Emma, a new host with a five-star rating, reflects on initial guest support, and Silvia highlights the benefits of direct feedback in a shared home.Emma shares her journey into Airbnb, driven by a desire to maintain a family base in Trinity Beach, North Queensland, while residing in Melbourne. Her two-bedroom townhouse stands out with its Daintree rainforest-inspired styling, offering warm colours and greens distinct from typical coastal decor. A key focus is making the property family-friendly, providing extensive amenities like a cot, booster chair, and toys to ease travel for families. Despite a highly competitive market and initial hesitation from management companies due to seasonal bookings, Emma has achieved unexpected booking success. She efficiently manages the property remotely through a trusted local cleaner, podcast-inspired smart lock systems (using guest mobile numbers for codes), automated messaging, and dynamic pricing tools like PriceLabs. Hosting in a tropical climate brought unique challenges, including managing various insects (ants, wasps) and mold, necessitating regular pest control and AC maintenance, with Ray suggesting Sensibo for humidity control. Emma attributes her high guest satisfaction to accurate property representation, unique styling, abundant supplies, durable selections, and a personal touch as a new family host, which she believes fosters guest understanding and open communication.The episode wraps with Emma expressing her pleasant surprise at the Airbnb's success, which has exceeded initial expectations. She emphasizes that her meticulous setup, durable design choices, and personal approach have ensured smooth remote management and fostered positive guest interactions, allowing her family to enjoy the property for their own holidays once or twice a year.What you’ll learn in this episodeStrategies for encouraging guest feedback during their stay versus post-stay reviews.How to successfully set up and manage an Airbnb property remotely, even with family commitments.The importance of thoughtful styling and equipping a property to stand out in a competitive market.Practical considerations for making an Airbnb family-friendly and reducing guest packing burdens.Addressing unique environmental challenges in tropical climates, such as pest control and humidity/mold management.Leveraging technology like smart locks, automated messaging, and dynamic pricing tools for efficient remote operations.The value of durable materials and a systematic cleaning process for long-term property maintenance and guest satisfaction.The benefit of transparent communication and personal touches in fostering guest empathy and improving overall experience.GuestName: Emma Bartlett Instagram: @trinitybeach_townhouse Airbnb: https://www.airbnb.com.au/rooms/1086727624986172101Where to stay — hosted by the Superhosts Down Under teamRay's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠SponsorshipThis episode is brought to you by Riverside. Use code Ray15 for 15% off your first subscription. https://riverside.sjv.io/xLR1Wx

Ray and Silvia are joined by Stefan Jordana, a Brisbane-based host (and emerging interior designer) behind a colourful, tropical one-bedroom Airbnb nicknamed “The Fishbowl.” They kick off with a practical host topic: communal facilities in strata buildings—what guests should be allowed to use (pool, gym, rooftop BBQ), what’s often too hard to manage (bookable cinema/dining rooms), and why some residents and building managers default to blaming Airbnb guests when issues arise. Stefan then shares how he transformed his ground-floor, south-facing unit into an experience-led stay—using statement pieces, lighting, and multi-purpose furniture to solve space and brightness challenges, and to stand out in a market full of “white-on-white” listings. He also breaks down what surprised him most once hosting began, why he chose a co-host/property manager, and what he’s learned about launching confidently while maintaining five-star standards. The episode wraps with Stefan’s next chapter: documenting his interior design studies and building his brand, with plans to expand his Airbnb portfolio—while keeping an eye on evolving Brisbane short-stay regulation. What you’ll learn in this episode Communal facilities in strata buildings: what to allow vs what to avoid (especially bookable amenities) Why issues in buildings are often blamed on Airbnb guests first How “The Fishbowl” aesthetic came to life and why bold design stands out in search results Brightening darker apartments with reflective finishes, white balance, dimmable and mood lighting Space-maximising design: storage walls, hidden study, Murphy bed, pull-out sofa and multi-purpose furniture What guests actually comment on versus what hosts tend to worry about Co-hosting best practices, transparency and communication expectations The fine line between helpful guest messaging and over-communication Choosing a property manager when quality and detail matter Guest Stefan Jordana Instagram: @stevielarkin_design Where to stay — hosted by the Superhosts Down Under team Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠

This week on Superhosts Down Under, Ray and Silvia are joined by returning guest Tanya, plus Superhost couple Jay and Rod. Tanya shares a recent, highly stressful stay that escalated fast — including late-night Airbnb support contact, refund pressure, a privacy breach, cancellation outcomes, and a retaliatory one-star review. Jay and Rod then share how they built three strong-performing Airbnb listings and a complementary paddleboarding business, plus the systems they use to host reliably even while travelling.In this episodeTanya’s complex guest stay and what hosts can learnHow amenity expectations (like air conditioning) can create disputesPractical ways to approach Airbnb review disputes (including using policy-based language)Why one bad review shouldn’t define a good hostJay and Rod’s journey from early hosting challenges to three cash-flow-positive listingsHow they manage operations, cleaning, maintenance, and contingenciesHosting while travelling internationally: communication, backups, and checklistsUsing a local experience business to differentiate the guest experienceKey takeawaysBe extremely clear in your listing description about amenities and where they apply (for example, air conditioning location)If a stay becomes a dispute, document everything and reference Airbnb policy when escalatingDon’t over-optimise for star ratings — focus on consistent service and clear expectationsIf you can, self-manage at the start so you understand what “good” looks like before delegatingReliable cleaners, trades, and simple operating systems make remote hosting realisticGuest linksJay & Rod’s Airbnb listingshttps://www.airbnb.com.au/rooms/835771603387295054?viralityEntryPoint=1&s=76https://www.airbnb.com.au/rooms/40829555?viralityEntryPoint=1&s=76https://www.airbnb.com.au/rooms/40413091?viralityEntryPoint=1&s=76Shoal Bay SUPwww.shoalbaysup.com.auInstagram: @shoalbaysupConnect with the podcastRay's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Instagram@superhosts_down_under

This week on Superhosts Down Under, Ray and Silvia sit down with Will from Mel Boutique Property, the operator behind Degraves Street Apartment — a design-led short-term rental tucked into one of Melbourne’s most iconic laneways.Located just moments from cafés, galleries, and the city’s creative pulse, Degraves Street Apartment is a thoughtful example of how boutique hospitality can exist within a dense urban environment without losing warmth, comfort, or personality. Will shares how Mel Boutique Property approaches hosting differently, focusing on guest experience, consistency, and the details that turn a central-city stay into something memorable.Ray, Silvia, and Will explore what it takes to run a high-performing inner-city apartment — from managing noise expectations and body corporate realities to designing spaces that photograph beautifully but still function for real guests. They discuss the balance between style and durability, why clear communication matters even more in CBD listings, and how Melbourne’s short-stay market has evolved post-pandemic.The conversation also touches on distribution strategy, guest screening, and why boutique operators often outperform larger portfolios by staying close to the guest journey. If you’re hosting (or considering hosting) an apartment in a busy urban area, this episode offers practical insights and grounded lessons from someone doing it day in, day out.In this episode, Will shares:What makes Degraves Street a unique (and challenging) location to hostDesigning city apartments that balance aesthetics with durabilitySetting expectations around noise, access, and urban livingWhy professional photography needs to reflect reality, not fantasyManaging guest experience in high-density buildingsHow Melbourne’s short-stay demand has shifted over the past few yearsThe importance of systems, consistency, and clear communicationWhen self-managing makes sense — and when it doesn’tWhy smaller, well-run portfolios can outperform scaleWhere to stay:Degraves Street Apartment — Melbourne CBD ⁠https://www.airbnb.com.au/rooms/1425769022784223775⁠Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Connect: Instagram: ⁠@degravesstreetapartment⁠ Email: ⁠[email protected]

This week on Superhosts Down Under, Ray and Silvia sit down with filmmaker and disability advocate Sarah Barton, the host behind two thoughtful and beautifully considered short-term rentals in Melbourne and Wye River. Sarah has worked for decades at the intersection of film and disability rights. Long before becoming a parent to a daughter with a disability, she was already creating documentaries about access, inclusion, and the lived experiences of disabled Australians. That commitment to representation now extends into the way she designs her guest spaces — from step-free entryways to subtle accessibility features that look and feel like part of the architecture, not clinical add-ons. Ray, Silvia, and Sarah explore the realities of hosting two very different homes: an inner-city garden flat just steps from Chapel Street, and a peaceful coastal retreat surrounded by forest along the Great Ocean Road. Their conversation covers everything from linen management systems to the mental load of running multiple bed configurations, from dealing with tank water and septic systems to ensuring guests understand safety risks like bushfire season. They also unpack the nuance of accessibility, why “wheelchair friendly” cannot mean the same thing for every guest, and how honest communication helps set expectations long before check-in. If you’re a host, a creative, or someone balancing meaningful personal work with the practical challenges of property management, this episode offers grounded insights, real stories, and plenty of relatable moments. In this episode, Sarah shares: Combining filmmaking with disability advocacy How her daughter’s disability deepened her understanding of inclusive design Creating a step-free, wheelchair-friendly coastal home without compromising aesthetics Why accessibility is not universal — different guests need different things Managing multiple linen sets, bed sizes, stains, storage, and timing Why she no longer accepts single-night Saturday bookings off Chapel Street How pricing has softened and shifted as local travel patterns change What hosting on tank water and septic systems requires from guests The importance of a reliable regional support team Why honest photos set better expectations than over-styled listings How she learned not to take mess or minor damage personally Moving off booking.com after a difficult experience Why responsiveness and clarity build trust with guests Where to stay at Sarah’s properties OffChapel Retreat — Melbourne (Windsor) https://www.airbnb.com.au/rooms/52710362?viralityEntryPoint=1&s=76 Wye Beach Retreat / Wye Forest Retreat — Wye River https://www.airbnb.com.au/rooms/961291955783555513?viralityEntryPoint=1&s=76 Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠

Website: https://custombnb.com.au/Instagram: @custombnbSuperhosts Down Under – Episode with Meredith Cowley (Custom BNB Hosting)In this episode of Superhosts Down Under, Ray and Silvia sit down with Meredith Cowley, founder of Custom BNB Hosting, to explore what it really takes to build and run a short-term rental management business across Australia’s east coast.Meredith shares her journey from frontline child protection social work to becoming a property investor and host. A stage-four breast cancer diagnosis pushed her to re-evaluate what she wanted from life, ultimately creating the space to build a business aligned with her values and lifestyle. Today, she manages a portfolio of around 35 properties across Melbourne, Brisbane, the Sunshine Coast and Hervey Bay.The conversation dives deep into co-hosting, leasing (arbitrage), guest expectations, owner psychology, and the reality of operating a 24/7 hospitality business. Meredith also explains how Custom BNB Hosting uses multiple platforms and local hosting professionals to deliver a consistent guest experience and strong returns for owners.Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠

In this episode, we speak with Lorna Hay, a Western Australia–based superhost, business owner, and operator of multiple successful Airbnb properties across Perth, Darwin, and the Kimberley. Lorna shares how her hosting journey began when her son moved to boarding school and how it grew into a thriving, lifestyle-driven business supported by her trade services company.Alongside Ray and Silvia, Lorna discusses remote hosting, managing cleaners, family-friendly stays, preparing homes for extreme climates, and how her background in plumbing and trades gives her a unique advantage in short-term rental management.In This Episode Silvia’s experience with poor hosting practices in Italy and why first impressions matter Lorna’s transition from family needs to building a short-term rental portfolio How she manages Airbnb properties remotely from a remote region of Australia The importance of strong cleaner and co-host relationships Managing humidity, mold, and tropical climate challenges in Darwin How Airbnb provides creative fulfillment beyond traditional business How her plumbing business, IBAC Plumbing & Trade Services, supports her hosting Advice for hosts wanting to operate in the Northern TerritoryWhere to Find Lorna’s Properties Darwin Property: airbnb.com.au/h/careycove IBAC Plumbing & Trade Services: www.ibacplumbingandtradeservices.com.au Travel Blog & Booking Info: www.deadsettravel.com.au Instagram: @deadsettravelStandard Links Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠About Superhosts Down UnderHosted by Ray Yee and Silvia, Superhosts Down Under features real stories and practical insights from Australia’s top short-term rental operators. Each episode shares lessons, experiences, and strategies to help hosts deliver exceptional stays and build successful hosting businesses.

Episode DescriptionIn this episode of Superhosts Down Under, Ray and Silvia chat with Esther, founder of Nelly Woods Collective Stays, about her journey from corporate tech to hosting three design-led “slow stays” across Australia — including Into the Woods and Nelly in the Sunshine Coast Hinterland, and her newest retreat Tiers Rest in Tasmania.The conversation opens with a lively discussion on the dangers of leaving keys in letterboxes, after Silvia shares a costly cautionary tale that every host should hear. From there, Esther walks through how she built a thriving boutique brand grounded in sustainability, calm design, and genuine connection — all while scaling interstate.Key Takeaways Why security and convenience can co-exist when done right The pros and cons of lockboxes, smart locks, and in-person check-ins How to build a brand that feels human and intentional The role of design storytelling and photography in earning press coverage How Esther moved from Airbnb to direct bookings and now gets 40%+ of stays through her website The “slow stay” philosophy and how authenticity shapes every detail — from scent and sound to handwritten notes Tips for hosts who want to get featured in magazines and build trust off-platformWhether you’re managing your first property or growing a boutique collection, this episode is packed with insight on creating beautiful, intentional spaces that guests remember.LinksRay's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠

DescriptionIn this episode of Superhosts Down Under, Ray and Silvia chat with Karen, host of Rosehaven on Rosebud—a charming 1950s European-style cottage on the Mornington Peninsula. Karen shares how a first-guest backyard party taught her to vet bookings and set clear rules; why final walk-throughs, sustainable cleaning hacks (bicarb, lemon, ultra-fine steel wool), and thoughtful touches help maintain a perfect 5-star record across 24 reviews; and her plans to add Pilates, personal training, and candle-making as experiences for guests. Whether you manage one cottage or multiple listings, you’ll pick up practical systems for fast turnovers, smart supply management, and exceeding guest expectations. [oai_citation:0‡raymond-yees-studio_silvia-karen-ray-oct-15-2025-001.txt](file-service://file-JaBcJKYfMqFBZPEALjvM9G)Links Rosehaven on Rosebud: https://rosehavenonrosebud.godaddysites.com/ Airbnb Listing: Rosehaven on Rosebud Instagram: @rosehaven_on_rosebud Follow us: @superhosts_down_under

In this episode of Superhosts Down Under, Ray and Silvia sit down with Kim Steele, founder of Seabrook Stays, to explore her 16-year journey in short-term rentals—from one coastal cottage to managing 60+ properties across Australia and the United States, all while keeping a hands-on, family-run approach. The conversation opens with a jaw-dropping guest story involving a homeless intruder, a loft bedroom, and an unlocked door—a cautionary tale about smart locks, clear house rules, and proactive safety. Kim then shares how she transformed underperforming listings with better photography, marketing, and dynamic pricing; scaled operations with systems and a reliable team; expanded to the U.S. during COVID; and later refocused on a curated mix of owned and rental-arbitrage properties. Pre-Airbnb origins: agents, Stays.com.au, and DIY hospitality What actually moves the needle: photos, pricing, and messaging Scaling without losing quality: team, tech, and playbooks Risk and prevention: ID verification, access control, and guest screening Actionable advice for new and growing hosts Whether you’re managing one home or many, you’ll find practical insights, cautionary tales, and inspiration to build a sustainable hosting business. Links Seabrook Stays: seabrookstays.com.au Follow us on Instagram: @superhosts_down_under Ray’s South Yarra Property: Airbnb link Silvia’s Property: Airbnb link North Melbourne Property: Airbnb link

In this special episode of Airbnb Superhosts Down Under, hosts Ray Yee and Silvia turn the spotlight on Ray’s own South Yarra property. For the first time, listeners get a deep dive into the design philosophy, guest experience, and lessons learned from running one of Melbourne’s most thoughtfully curated Airbnb studios. What You’ll Learn in This Episode​Behind the design: How Scandinavian minimalism and cozy textures inspired “Sweet Scandinavia,” Ray’s Airbnb apartment in South Yarra.​Guest stories & challenges: Handling demanding guests during Melbourne’s F1, the importance of towel delivery photos, and lessons from guest communication.​Studio vs. one-bedroom: Why Melbourne building regulations and “borrowed light” mean some apartments blur the line.​The extras that matter: Lap pool, sauna, gym, rooftop terrace, custom workspace, and lighting design that shapes guest mood.​Airbnb vs. hotels: Why guests increasingly choose well-designed Airbnbs over hotels for longer stays.​Superhost advice: Ray’s hard-earned tips—keep it simple, focus on comfort, consider linen services, and use reliable key exchange systems.Why It MattersWhether you’re a new host, an experienced Superhost, or an investor curious about short-term rentals, this episode gives you actionable insights into: ​Maximizing small spaces through design and storage.​Balancing lifestyle with hosting by using co-hosts and services.​Building repeat bookings through thoughtful guest experiences.Links & Resources​Follow us on Instagram: @superhosts_down_underRay's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia’s Property – ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠Keywords for DiscoverabilityAirbnb hosting tips, Melbourne Superhosts, Scandinavian design Airbnb, South Yarra Airbnb, Airbnb vs hotels Melbourne, Airbnb host challenges, short-term rental tips Australia, cozy Airbnb design, Airbnb guest communication, Airbnb studio apartment Melbourne.

In this episode of "Superhost Down Under," we welcome Fei, the owner of Hazel Beach House, to share her journey from being an avid Airbnb guest to a successful host. Join us as we delve into the challenges and joys of managing a coastal property, the importance of community connections, and the art of creating a memorable guest experience. Whether you're a seasoned host or just starting out, Fei insights and stories offer valuable lessons on navigating the world of Airbnb. Tune in for an engaging conversation filled with practical tips and heartfelt moments.Fei’s Propertyhttps://www.airbnb.com/l/B77AJ7aE@hazelbytheseaConnect with Us:Follow us on Instagram: @superhostdownunderLinks to Ray and Silvia’s Properties: Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia’s Property – ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠

In this episode of Superhost Down Under, we welcome Kim, a seasoned property management expert, to share her insights on managing Airbnb properties. From setting clear boundaries with guests to styling holiday homes, Kim offers invaluable advice for both new and experienced hosts. Tune in to learn how to navigate the challenges of property management and enhance your hosting experience.Key Topics:The importance of setting boundaries with guests Tips for styling and managing holiday homes Challenges in property management and how to overcome them The role of communication in successful hostingGuest Information: Kim is a property management expert with over a decade of experience. She runs Central Coast Beach Breaks, a boutique property management company. Learn more about her services at Central Coast Beach Breaks and follow her on Instagram @central_coast_beach_breakshttps://centralcoastbeachbreaks.com.auConnect with Us:Follow us on Instagram: @https://www.instagram.com/superhosts_down_under/Links to Ray and Silvia’s Properties:Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia’s Property – ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠Hashtags: #Airbnb #PropertyManagement #Superhost #CentralCoastBeachBreaks

In this episode of Superhosts Down Under, we sit down with Kath and Philippe, hosts of a peaceful, art-filled retreat nestled in the foothills of Queensland’s picturesque Granite Belt. Originally from France, Philippe brings his passion for art and antique restoration, while Kath shares her love of gardening, sustainability, and thoughtful hosting. Together, they’ve created a welcoming space that blends nature, culture, and comfort—offering guests a restorative escape from the city.They share their journey of moving from the city to the countryside, their approach to hosting longer stays, and how they navigate everything from shared spaces to choosing the right guests. This episode is rich with heart, humour, and practical insights into what it means to host with intention.Kath & Philippe's Property: https://www.airbnb.com/l/8hdqCy8lLinks to Ray and Silvia’s Properties:Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia’s Property – ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠

In this episode of Superhosts Down Under, we speak with Marg, a superhost based in Mount Barker, South Australia. Marg is a vibrant artist, retired mediator, and theatre performer who welcomes guests into her quirky, history-filled home—Fettlers Cottage.Marg shares her unique approach to live-in hosting, how she manages two Airbnb rooms with one shared bathroom, and why transparency, empathy, and human connection are key to her hosting style. We also hear stories of traveling guests, sharing spaces, and how Airbnb has brought friendship and creative energy into her life.Whether you’re a live-in host or thinking of listing your cottage-style home, this episode is packed with reflections, practical tips, and heartwarming stories that will inspire you to open your doors with confidence and creativity.Links to Ray and Silvia’s Properties:Ray’s South Yarra Property –

In this episode of Airbnb Superhosts Down Under, Jenny Gill joins Ray and Silvia to share her journey of growing from a side hustle into a full-time short-term rental business. With nine years of hosting experience, Jenny now manages four Sydney-based properties, each attracting different types of guests—ranging from solo travellers to families.Jenny discusses the challenges of guest behavior, from unexpected messes to party situations, and how she uses Airbnb’s AirCover to protect her property and time. She also shares heartwarming stories, like helping a couple from Canada coordinate a gender reveal at the Sydney Opera House. Jenny emphasizes the value of communication, personalization, and responsiveness in providing 5-star guest experiences.We talk about: Guests leaving properties in poor condition—and how to handle it Using AirCover for extra cleaning and damage compensation How Jenny transitioned from hosting her own properties to co-hosting others Managing four different properties in the Sydney area Guest screening, check-in logistics, and responding quickly to complaints Heartwarming moments like helping guests with special celebrations The value of personalized service and co-hosting partnershipsFeatured Guest:Jenny Gill — Superhost and Co-host based in Sydney, managing properties in Rushcutters Bay, Potts Point, and Surry Hills.Links to Ray and Silvia’s Properties:Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia’s Property – ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠Support the Podcast:Thanks to our ongoing supporters for making this show possible. If you're enjoying the content, don’t forget to rate, review, and share the podcast with your hosting community.

This week on Airbnb Superhosts Down Under, we welcome Catharine, a seasoned Airbnb guest, devoted mum of two, and a voice every host should hear. With more than a decade of travel experience using Airbnb, Catharine shares what truly matters for families when booking a stay—from the small comforts that make a space feel like home, to the subtle touches that turn first-timers into repeat guests.🎙️ In this episode:​What families prioritize when choosing Airbnbs over hotels​The emotional impact of thoughtful amenities like toys, kids’ cutlery, and practical layouts​How Catharine’s daughter chose a familiar Airbnb over a birthday party​Why smart locks and check-in simplicity can shape a guest’s first impression​Dealing with “too much charm” — when quirkiness affects function​Balancing honest reviews with empathy: how guests really thinkThis episode offers a refreshing flip of the mic—putting the guest’s voice front and center to inspire better hosting.Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia’s Property – ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠📲 Connect with Us:Instagram – @superhostsdownunder🎁 Sponsor:KeyNest – Get 50% off your first month with coupon code: superhostpodcast50Visit KeyNest

Publish Date: June 16 Podcast: Airbnb Superhosts Down Under with Ray & SilviaThis week, we sit down with Kelly Maree, a powerhouse Superhost from North Brisbane managing five thriving Airbnb listings with a sixth on the way. With over six years of experience and a transport business funding her portfolio, Kelly shares her hands-on strategies, personal lessons, and the grit it takes to build a hosting business that’s both personal and scalable. 🔗 Kelly’s Properties The Sanctuary – Acreage Retreat with Pool Bushland Family Home – Pet Friendly Suburban Comfort with Great Access Cozy & Convenient Family Stay Bright 3-Bedroom with a View 🎧 Highlights from the Episode Getting Started: How Kelly turned her former home into a booking magnet—within 24 hours. Growing the Portfolio: Learn how she selects and styles her listings for consistent success. Running Like a Pro: Systems, screening, tradies, and her powerful welcome/check-out routine. Business Insight: Financing through trusts, business income, and working with advisors. Guest & House Rules: Why she never auto-accepts, always screens, and emphasizes clarity. North Brisbane Tips: What makes her area ideal for guests—and why dogs are a huge market. Lessons Learned: “Screen everyone,” “Diversify,” “Stay sharp,” and “Don’t be afraid to scale.” 🌟 Featured Properties Ray's Property⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠Silvia’s Property – ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠ 📲 Connect with Us Instagram – @superhostsdownunder 🎁 Sponsor KeyNest – Get 50% off your first month with coupon code: superhostpodcast50 Visit KeyNest

In this episode of Airbnb Superhosts Down Under, hosts Ray and Silvia chat with Merrydith Callegari, a passionate host from Hobart, Tasmania. What started as a post-retirement hobby turned into a 9+ year hosting journey, full of color, connection, and community leadership. 🔗 Stay at Merrydith’s City Retreat 📸 Instagram: @city_retreat_airbnb Highlights: Photo Reviews Surprise: Silvia shares a guest story that reveals how some Airbnb users from mainland China can include photos in reviews. Merrydith adds insight from her experience with Chinese guests and their travel habits. Transforming Her Home: Learn how Merrydith gradually renovated a teen retreat into a cozy, colorful Airbnb, complete with thoughtful amenities and an upgraded pool deck now featured in Airbnb’s “Amazing Pools” category. Inclusive Hosting: As a former Host Advisory Board member, Merrydith emphasizes the power of listing inclusivity—welcoming all guests regardless of background, and making that clear in her listing and photos. Local Tips & Warm Welcomes: From spontaneous dinners to driving guests to MONA, Merrydith goes beyond typical hosting, building deep connections and memorable stays. Advice for New Hosts: Be guest-focused, communicate well, prepare for issues, keep things personal—not perfect—and keep improving based on feedback. Featured Properties: 🏡 Merrydith’s City Retreat (Hobart) 🏙️ South Yarra Property 🌿 Silvia’s Property 🧭 North Melbourne Property Connect with Us: 📸 Instagram – Superhosts Down Under Sponsor: KeyNest – Get 50% off your first month with code: superhostpodcast50 🔗 Visit KeyNest

Episode 33: Navigating Heritage Property Hosting with Matt CollinsIn this episode of Airbnb Superhosts Down Under, hosts Ray and Silvia sit down with Matt Collins to dive into the unique world of hosting a heritage property. Matt shares his experience of converting a 19th-century church into a stunning Airbnb getaway, including challenges, rewards, and lessons learned along the way.Key Highlights: Selling Airbnb Properties: Silvia discusses the logistics of selling an Airbnb, including handling bookings and cancellations. She shares a case where a host successfully canceled bookings after providing a signed sales contract to Airbnb. The Church Conversion: Matt talks about his passion for repurposed architecture and the fascinating journey of transforming a heritage-listed church into a charming guesthouse. From the stained-glass windows to the original slate roof, every detail honors the building's history. Managing Heritage Properties: The intricacies of managing a heritage-listed property are explored, from navigating council approvals to working with specialized restorers. Matt gives invaluable advice for those considering similar projects. Creating a Memorable Guest Experience: Learn how Matt’s property offers guests a mix of history, comfort, and unique amenities, from extensive kitchen supplies to record players in a vast sanctuary. Feedback from guests highlights the special atmosphere of staying in such a historical setting. Building a Guest Network: Discover how Matt manages the property remotely, relying on local help, technology like Ring doorbells, and property management software to streamline operations. Future Plans: Will Matt acquire more churches or continue with unique properties? He shares his vision for the future, including plans to expand his offerings.Matt’s Advice for Hosts:If you’re passionate about hosting, be prepared for the work, but also for the rewards. If you’re not, consider bringing on a co-host or property manager to help manage the workload.Want to Stay at Matt’s Property?Visit Haven on High for more details, or follow them on Instagram and Facebook. You can also book through Airbnb, Booking.com, and other platforms.Connect with Us: Instagram – Superhosts Down UnderFeatured Properties: Ray's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia’s Property – ⁠https://www.airbnb.com/slink/Kpse4K4X⁠Sponsor:KeyNest – Get 50% off your first month with coupon code: superhostpodcast50 Visit KeyNest

Episode 32: Long-term Airbnb Guests and Hosting Tips with Tania In this episode of Superhosts Down Under, we chat with Tania, a dedicated host from Rockdale, NSW, who turned to Airbnb hosting out of necessity—and discovered a passion for hospitality along the way. Tania shares her experiences managing longer-term guests, including setting expectations, handling challenges like maintenance and cleanliness, and offering exceptional hospitality. She also reveals how thoughtful gestures lead to memorable stays and lasting friendships. Listen in for practical insights on vetting guests, managing your property while working full-time, and how to provide a welcoming yet well-boundaried shared living experience. Stay with Tania – Rockdale Apartment https://www.airbnb.com/l/vJR6W4xx Connect with Us Instagram – Superhosts Down Under Featured Properties South Yarra Property – https://www.airbnb.com/slink/I2cCaaW5 Silvia’s Property – https://www.airbnb.com/slink/Kpse4K4X North Melbourne Property – https://www.airbnb.com/l/KGfcunu3 Sponsor KeyNest – Get 50% off your first month with coupon code: superhostpodcast50 Visit KeyNest

Airbnb Superhosts Down Under – Episode 31Interview with Airbnb Superhost: David WangWelcome to Episode 31 of Superhosts Down Under, the podcast that dives into the real stories and practical tips behind Airbnb hosting in Australia. Your hosts Ray and Silvia sit down with David Wang, a Sydney-based Superhost managing four successful Airbnb listings in Croydon Park.David shares how he transformed a family home into a thriving multi-room setup, the systems he’s built to automate guest experience, and the surprising way hosting led him to community, church, and even his wife. This episode is a must-listen for anyone curious about scaling an Airbnb operation with heart and purpose.Featured ListingsDavid’s Properties – Croydon Park, Sydney: Ray's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia’s Property: https://www.airbnb.com/slink/Kpse4K4XHelpful ResourceLearn more about Airbnb’s fee structures:https://www.airbnb.com.au/help/article/2700DM Us on Instagram@superhosts_down_underSponsorKeyNest – 50% off your first monthUse code: superhostpodcast50

In this episode of Superhosts Down Under, we chat with Phil and Sandy, the creative duo behind The Shack, a beautifully restored fibro beach house in Culburra Beach, NSW.They share how they transformed a rundown coastal shack into a vibrant retro-inspired Airbnb—complete with vintage furnishings, a tiki bar, and curated mid-century design touches. Learn how they overcame early hosting missteps, connected with the local community, and built an unforgettable guest experience.Whether you’re starting your own Airbnb, restoring a themed property, or simply planning your next weekend escape from Sydney, this episode is filled with practical tips, entertaining stories, and loads of inspiration.Stay at The Shack – Culburra Beachhttps://www.airbnb.com/l/v1aNcZ0JConnect with UsInstagram – https://www.instagram.com/superhosts_down_underFeatured PropertiesRay's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia’s Property – https://www.airbnb.com/slink/Kpse4K4XSponsorKeyNest – Get 50% off your first month with the coupon code: superhostpodcast50 https://www.keynest.com

Looking for a luxury farm stay in Orange, NSW? In this episode of super hosts down under, we sit down with Helen, the visionary behind Black Sheep Inn, a unique boutique accommodation in the heart of wine country.Helen shares how she transformed a heritage-listed shearing shed into a top-rated country retreat, offering a one-of-a-kind escape for wine lovers, foodies, and weekend getaways.In this episode, we explore:✅ Best places to stay in Orange, NSW and why it’s becoming a top travel destination✅ The challenge of restoring heritage accommodation while maintaining modern comfort✅ How Helen built a successful Airbnb business with a unique farm stay experience✅ The booming wine and food tourism industry in Orange✅ Top things to do in Orange NSW, from wine tasting to local farm toursIf you’re looking for the best boutique stays in NSW, or want to learn how to start a successful Airbnb, this episode is packed with insights, inspiration, and must-know travel tips!Ray's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Direct Message Us on Instagram⁠⁠⁠@superhosts_down_under⁠⁠⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode, Ray and Silvia sit down with Pierce from Keynest to explore how short-term rental hosts can simplify their Airbnb check-in process, eliminate lockbox confusion, and deliver a seamless guest experience. They discuss the challenges of late arrivals, complicated key handovers, and building restrictions—plus how Keynest’s automated solutions and 24/7 pickup points offer a game-changing approach to property management. Learn about integrations with Airbnb, pay-as-you-go vs. subscription pricing, and upcoming proptech innovations like key lockers. Whether you’re a single host juggling flight delays or a co-host scaling multiple listings, discover how Keynest can streamline your Airbnb hosting operations and boost your check-in ratings.Ray's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Direct Message Us on Instagram⁠⁠⁠@superhosts_down_under⁠⁠⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode of Airbnb Superhosts Down Under, we chat with the host of the Mona Vale Beach Cottage, a charming and highly-rated Airbnb retreat just steps from the ocean in Mona Vale, NSW.This beautifully designed space has captured the hearts of guests, earning Superhost status and a loyal following. We uncover:✅ The inspiration behind transforming this coastal cottage into a successful Airbnb✅ Key strategies for maintaining a top-rated listing and achieving Superhost status✅ Challenges and rewards of running an Airbnb in a sought-after beachside location✅ How to create a seamless guest experience with thoughtful touches and hospitality✅ Tips for setting the right pricing strategy and optimizing bookings year-roundIf you’re an Airbnb host looking for inspiration, a traveler searching for unique stays, or curious about what makes a top-performing Airbnb in Australia, this episode is packed with valuable insights!🎧 Tune in now to learn how to create an unforgettable Airbnb experience!🔗 Check out the property here:Mona Vale Beach Cottage - Airbnb ListingRay's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Direct Message Us on Instagram⁠⁠⁠@superhosts_down_under⁠⁠⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode ofAirbnb Superhosts Down Under, we chat with Alina Zhao, Director of Coolibah Downs Private Estate in Mount Nathan, Gold Coast. Alina shares her journey from running a wedding venue to expanding into luxury Airbnb stays, offering a blend of nature, relaxation, and retreat-style accommodations. Learn how Alina transformed her family home into a high-demand short-term rental, overcame challenges with large group bookings, and introduced smart tech to manage her properties.Key takeaways:Managing large group bookings with smart tech solutionsThe importance of guest qualification and setting expectationsCreating unique guest experiences with luxury and nature at the forefrontWe also discuss exciting future developments, including luxury modular homes and wellness amenities like saunas and cold plunges. Tune in for inspiring stories and tips for Airbnb hosts looking to expand and diversify!Alina’s propertyhttps://www.airbnb.com/l/JNxMrjsHhttps://www.airbnb.com/l/eaXgUZHIhttps://www.airbnb.com/l/VQOEBoHzRay's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Direct Message Us on Instagram⁠⁠⁠@superhosts_down_under⁠⁠⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode, Alex shares his experiences as an Airbnb host and traveler, discussing his journey from Berlin to Boulder, the challenges and rewards of managing an Airbnb, and the importance of flexibility in lifestyle. He emphasizes the need for reliable cleaning services, navigating regulations and taxes, and offers advice for those looking to adopt a similar lifestyle.Ray's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Direct Message Us on Instagram⁠⁠⁠@superhosts_down_under⁠⁠⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode of 'Airbnb Superhosts Down Under,' we chat with Tony, a multi-property Airbnb host with listings across multiple states. Tony shares his journey from hosting a single property to building 'The Brass Room' brand, complete with unique and luxurious features. We dive into the challenges of interstate property management, creative renovation tips, pricing strategies with tools like PriceLabs, and the importance of building a strong brand identity for direct bookings. Whether you're a seasoned host or just starting out, this episode is packed with insights and actionable tips!Tony’s propertieshttps://www.airbnb.com/slink/GR1wLlqQhttps://www.airbnb.com/slink/2h6Hysyxhttps://www.airbnb.com/slink/ZR2Q0ioKRay's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Direct Message Us on Instagram⁠⁠⁠@superhosts_down_under⁠⁠⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode of Superhosts Down Under, we sit down with Geoff Nolan, a seasoned chartered accountant with over 20 years of experience. Geoff shares invaluable insights for Airbnb hosts and property owners on navigating tax deductions, land tax, depreciation, and capital gains rules in Australia. Whether you're running a long-term rental or exploring the world of short-term stays, Geoff provides practical advice to help you maximize your returns and simplify tax reporting. Don't miss this comprehensive guide to staying compliant and profitable!Email: [email protected]'s Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Direct Message Us on Instagram⁠⁠⁠@superhosts_down_under⁠⁠⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

Join us in Episode 22 of Airbnb Superhosts Down Under as we chat with Krista Callaghan, a superhost from the picturesque town of Murdunna, Tasmania. Krista shares her journey from a teaching career to running a highly-rated Airbnb with a perfect five-star score. We dive into the challenges of host cancellations, tips for managing guest expectations, and the secrets behind Krista's incredible hosting success. Whether you're an experienced host or just starting out, this episode is packed with valuable insights and practical advice. Tune in for a dose of inspiration and some great hosting tips!Krista's Propertyhttps://www.airbnb.com/slink/TUFWboByRay's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠⁠Direct Message Us on Instagram⁠⁠⁠⁠@superhosts_down_under⁠⁠⁠⁠Steam Vacuum https://amzn.to/40JuYAKSponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this engaging episode of Airbnb Superhosts Down Under, Ray and Silvia sit down with Deanne Doyle, an Airbnb Superhost from the historic town of Picton, New South Wales. Deanne shares her journey from Sydney’s hustle to Picton’s serenity, transforming a charming cottage into a thriving Airbnb listing.They explore challenges like key exchange logistics, dealing with unusual guest requests, and maintaining flexibility as a host. Learn how Deanne’s attention to detail, clever pricing strategy, and minimalist approach to decor keep her guests coming back.If you're a host (or considering becoming one), this episode is packed with practical insights about hosting in small towns, setting up a seamless guest experience, and managing unexpected surprises.Deann's Propertyhttps://www.airbnb.com/slink/x1TwNaQiRay's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Direct Message Us on Instagram⁠⁠⁠@superhosts_down_under⁠⁠⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this insightful episode, we dive deep into the art of conversation, unpacking essential themes and techniques for engaging in meaningful discussions. Our hosts and guest explore how effective communication fosters understanding, how to identify and explore pivotal themes, and the value of summarizing insights for better retention. With natural flow and comprehensive dialogue, listeners gain strategies for active listening, navigating complex topics, and encouraging open-ended questions to deepen their conversations.Tune in as we explore the impact of tone, delivery, and conciseness on discussion outcomes—perfect for anyone looking to enhance their communication skills.Trish's Listinghttps://www.airbnb.com/slink/IP96ZEVORay's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠Direct Message Us on Instagram⁠⁠⁠@superhosts_down_under⁠⁠⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode, we’re joined by Silvia, an experienced Airbnb Superhost, and Lauren, an Airbnb guest with unique perspectives from her travels around the world. Together, we dive into the cultural nuances of hosting international guests, the surprises and challenges guests face, and practical tips for both hosts and travelers.From navigating sliding doors to understanding local habits, Silvia and Lauren share their stories and advice on creating memorable stays. We discuss why things like extra towels, quiet time, and even leaving snacks in the fridge can make all the difference. Tune in for insightful tips on how hosts can go the extra mile to make guests feel at home, and what guests can do to leave a positive impression.Ray's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠Direct Message Us on Instagram⁠⁠@superhosts_down_under⁠⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode of Airbnb Superhosts Down Under, we sit down with Jacque, who manages a stunning remote Airbnb property at Great Mackerel Beach. Join Ray and Silvia as they discuss how to manage kitchens in guest properties, deal with unexpected cleaning challenges, and create memorable guest experiences. Jacque shares the joys and hurdles of running a remote Airbnb, from ferry rides to pantry setups and wine fridges. Learn tips for managing remote properties, implementing house rules, and enhancing your guest's stay. Tune in for great insights into making your Airbnb stand out!Jacque & Ali's Airbnb https://www.airbnb.com/slink/6UtKqLHbRay's Property⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠Silvia's Property⁠https://www.airbnb.com/slink/Kpse4K4X⁠Direct Message Us on Instagram⁠@superhosts_down_under⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In episode 17, the hosts chat with Fiona, a seasoned Airbnb host from Sydney. They delve into the untapped potential of Airbnb experiences, which allow locals to share unique activities and skills since its launch in 2016. Ray shares his positive experience attending a painting workshop in Coffs Harbour, and the discussion transitions into Fiona's hosting journey. Fiona speaks about starting seven years ago, relisting her property recently, and navigating new regulations on the platform. The episode also highlights shifts in guest behaviors, the importance of detailed instructions, and managing logistics while hosting. Practical tips like flexible check-in/out times and incorporating guest feedback are discussed. The hosts entertain how hobbies could be turned into Airbnb experiences, underscoring the importance of leveraging local knowledge to earn extra income.Fiona’s Airbnbhttps://www.airbnb.com/slink/WqAhSFrCRay's Property⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠Direct Message Us on Instagram@superhosts_down_underSponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode of Airbnb Superhosts Down Under, we sit down with Mark Foy, a top-performing Airbnb host with a deep family history in real estate, shares the secrets behind his short-term rental business and mindset.From mastering the art of guest experience and property management to leveraging Airbnb optimisation in seasonal booking trends, Mark shares what he does that helps him increase occupancy rates, earn 5-star reviews, and boost his rental income. Tune in to learn how he stays ahead of the curve. Whether you're a new host or seasoned pro, this episode is packed with insights to help you stand out and thrive in the competitive world of Airbnb.Mark's Properties⁠https://www.airbnb.com/slink/meyKdfua⁠⁠https://www.airbnb.com/slink/QEXTgfaF⁠⁠https://www.airbnb.com/slink/nEmlsWvD⁠Ray's Property⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠Silvia's Propertyhttps://www.airbnb.com/slink/Kpse4K4XDirect Message Us on Instagram@superhosts_down_underSponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode, the hosts discuss dealing with common pest issues like cockroaches that Airbnb hosts in Sydney face. They also hear from property manager Julie about her experience managing Airbnb listings remotely for her boss, including tips on finding reliable cleaners and coordinating maintenance.Mark's Propertieshttps://www.airbnb.com/slink/meyKdfuahttps://www.airbnb.com/slink/QEXTgfaFhttps://www.airbnb.com/slink/nEmlsWvDRay's Property⁠https://www.raymondyee.com.au/airbnb⁠Silvia's Property⁠https://www.airbnb.com/slink/Kpse4K4X⁠Direct Message Us on Instagram⁠@superhosts_down_under⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode of Airbnb Superhost Down Under, Silvia and Ray sit down with Katie from Ballarat, Australia, to explore her journey to becoming a successful Airbnb host. Katie shares her insights on what it takes to launch a thriving Airbnb in a historic town, key considerations for new hosts, and her personal story of overcoming challenges. Whether you’re thinking about starting your own Airbnb or looking to refine your hosting game, Katie’s practical tips and inspiring journey are sure to guide you. Tune in to learn how to turn your space into a sought-after destination.Check out Katie´s property:https://www.airbnb.com/slink/GdEeNTzywww.thecottageballarat.comRay's Property⁠https://www.raymondyee.com.au/airbnb⁠Silvia's Property⁠https://www.airbnb.com/slink/Kpse4K4X⁠Direct Message Us on Instagram⁠@superhosts_down_under⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode of Airbnb Superhost Down Under, hosts Ray and Silvia dive into smart strategies for making multiple listings for a single property. Discover how you can boost your earnings by offering your entire home or individual rooms separately. Join us as we share real-life guest stories and tips to help you become a more successful Airbnb Superhost.Silvia's Property⁠https://www.airbnb.com/slink/Kpse4K4X⁠Ray's Property⁠https://www.raymondyee.com.au/airbnb⁠Direct Message Us on Instagram⁠@superhosts_down_under⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50

In this episode of Superhosts Down Under, we delve into the fascinating and often unpredictable world of Airbnb hosting. Join your hosts, Ray & Silvia, as they share captivating guest stories, highlight the importance of setting clear boundaries, and provide actionable tips for managing guest expectations.Tune in to hear real-life stories, gain valuable insights, and learn how to enhance your hosting skills by setting boundaries and managing guest expectations effectively. Whether you're a new host or a seasoned pro, this episode offers something for everyone aiming to become a better Superhost.Ray's Property⁠https://www.raymondyee.com.au/airbnb⁠Silvia's Property⁠https://www.airbnb.com/slink/Kpse4K4X⁠Direct Message Us on Instagram⁠@superhosts_down_under⁠SponsorKeyNest - 50% off first month coupon code: superhostpodcast50