All Episodes
Deep Learning with PolyAI — 104 episodes
Is word error rate just a vanity metric?
Is AI the end of large engineering teams?
Can you build a custom AI agent in 10 minutes?
What happens when anyone can build an AI agent?
Why do specialized AI models win in CX?
Why are CX leaders stuck on the sidelines of AI?
How can employee experience drive better CX? with Sam Stern, LinkedIn
Is Faster Always Better in Customer Experience?
The History of Restaurant CX: From Maître d' to AI
What will it take to climb healthcare’s “AI Everest”?
What happens when AI takes over healthcare admin?
From ATMs to AI: The History of Personalized Banking
Is visual context the missing link in AI for CX?
Can journalism teach us how to trust AI?
What does truly multilingual CX sound like?
How can enterprises become fluent in AI? (VOX 2025 conference recap!)
Can we solve AI's "deer-in-headlights" problem? (with Dan Miller, founder of Opus Research)
Should hyper-growth brands still pick up the phone? (with Austin Towns, CTO of Hello Sugar)
Why do LLMs ramble on and on? (with Oliver Shoulson, Lead Dialogue Designer at PolyAI)
Are "silent complaints" killing your brand? (with Adrian Swinscoe of Punk CX)
Is agentic AI the answer to broken analytics?
Your new favorite colleagues aren’t human
Did OpenAI’s Realtime API just change everything?
Behind the Tech: How Dialogue Design Really Works (Deep Learning with PolyAI podcast, Ep. 82)
Raven v2 and the Race to Smarter Voice Agents with Matt Henderson (Deep Learning with PolyAI, Episode 81)
“Everybody wants AI, nobody wants BS” with Brian Jeppesen, Fertitta Entertainment
079: GPT-5 Era Starts Now: The AI Arms Race Just Escalated
078: Forward deployed engineers: From the frontline of bringing AI to the world
077: Private equity roll-up strategies for AI, with Nathan Benaich
076: AI rollups: all VC sizzle and no stake? Thoughts from a recent Fortune article.
075: Human agent & AI cohesion in the contact center. What will it take?
074: AI and the State of Financial Services
073: What are everyday people using LLMs for, really?
072: Introducing Owl: PolyAI's in-house speech recognition model
071: Differentiation in a generative AI era
070: The journey from digital-first to AI-first, and how to do it right
069: Announcing Agent Studio, the world's only voice-first conversational AI platform
068: DOGE bites federal phone lines. Are Elon & Co. shutting down toll-free?
067: Sonnet 3.7 + Orion, AWS goes agentic & the US Patent Office sets rules
066: The anatomy of telephony, part 3 - Predictions
065: The anatomy of telephony, part 2 - Evolution
064: The anatomy of telephony, part 1 - Origins
063: Surprising findings from PolyAI's recent CS trends report
062: AI's Sputnik moment? DeepSeek R1 has entered the chat(GPT).
061: An early look at OpenAI's Operator
060: A deep dive into the UK's AI Opportunities Action Plan
059: AI in 2024: A really big year in review.
058: The rise of CAIOs and AI competency centers
057: What the #$%& is agentic AI anyway?
056: The customer service conundrum, as indicated by a bunch of survey data.
055: PolyAI's VOX Horizons annual conference recap
054: CX horror stories and AI armor for contact center agents
053: Generative AI's Power Paradox. Can it prevent its own energy crisis?
052: Speech Synthesis - The anatomy of a voice assistant #4
051: Secret Agentforce: Declassified! And more from Dreamforce 2024
050: Dialogue design. So hot right now.
049: OpenAI o1, Apple Intelligence, and Exowatt... oh my!
048: Dissecting the actual impact of the new Council of Europe AI Framework Convention and treaty
047: The anatomy of a voice assistant, part 3 - Large language models (LLMs)
046: What's with the anti-AI movement among some brands, and will it last?
045: Conversations with Kenn So, Generational.pub
044: Speech Recognition and Spoken Language Understanding (SLU)
043: Size Matters - The rise of small language models (SLMs)
042: Breaking Bots - Navigating AI deepfakes during election season and beyond
041: The cultural phenomenon (and human acceptance) of automation IRL
040: The multilayered anatomy of a generative AI voice assistant
039: Old news is good news for generative AI; Reshaping modern journalism
038: Decoding McKinsey/QuantumBlack's State of AI
037: Guiding effective worker utilization of generative AI tools
036: Keeping AI prominent in big tech alliances
035: Artificial General Intelligence, six months later
034: The ScarJo Effect - Maintaining and Protecting Voice Agency in an AI World
033: PolyAI's Series C Raise & GPT-4o
032: Conversations featuring Brian Jeppesen, Fertitta Entertainment
031: Generative AI in the Contact Center - Build or Buy?
030: How the future of measuring success in the contact center requires AI
029: What is 'AI washing' and how you can (and should) avoid it
028: NLP vs NLP, or AI and the art of human persuasion
027: Managing disruptive change, ships in the tech navy, and big maverick energy
026: Inside NVIDIA GTC 2024
025: Mythbusting generative AI "threats" (and how to cut through the fear-mongering)
023: Why contact leaders are getting promoted off successful AI implementations
022: AI News Recap! Sora, LAMs and the Elephant in the Machine
021: How customer data is flipping the business value of the contact center
020: Effective Accelerationism, Fully Automated Contact Centers and Serbian Agriculture
019: How practically safeguarding generative AI works IRL
018: How to avoid PR nightmares when deploying generative AI
017: Brand in the Contact Center
016: Introducing Pheme, the speech generation model built to scale.
015: 2023 - An AI Year in Review
014: Why the New York Times is suing OpenAI - Copyright, Lawsuits & Fair Use
013: The Evolution of Voice Generation
012: AI & CX Trends in Retail
011: The AI Alliance, Google Gemini and Other News
010: Effective Altruism & Safety in AI
09: The Monumental Potential of Artificial General Intelligence (AGI)
08: Customer Experience or Operational Efficiency? Boost Both.
07: Reaction to OpenAI DevDay 2023
06: The Evolution of Speech Recognition with Paweł Budzianowski, Head of Machine Learning at PolyAI
05: The Future of Conversational AI (Pt. 2) with Yan Zhang, COO of PolyAI
04: The Future of Conversational AI (Pt. 1) with Yan Zhang, COO of PolyAI
03: Generative AI in Contact Centers
02: Generative Voice AI with PolyAI CEO Nikola Mrkšić
01: The Future is Generative with PolyAI CEO & Co-Founder Nikola Mrkšić