All Episodes
Dive: Foundations for C-Store Sales Associates — 92 episodes
PHYSICAL EQUIPMENT TROUBLESHOOTING (VERIFYING PRIMARY POWER CONNECTIONS BEFORE DISPATCHING REPAIR TECHNICIANS)
CUSTOMER CONFLICT RESOLUTION (DE-ESCALATING VERBALLY AGGRESSIVE CONSUMERS)
RETAIL MERCHANDISING EXECUTION (MAXIMIZING REVENUE THROUGH EYE-LEVEL PRODUCT PLACEMENT)
INVENTORY AVAILABILITY (DIFFERENTIATING BETWEEN HIGH SALES VOLUME AND INACCURATE VENDOR ORDERS)
FOOD SERVICE EXECUTION (MAINTAINING TEMPERATURE PROTOCOLS AND DISCARD TIMERS)
EXTERIOR FACILITY MANAGEMENT (MAINTAINING THE FUEL PUMPS AND EXTERIOR PATHWAY)
THE OPERATIONAL INSPECTION (EVALUATING THE FACILITY FROM THE CUSTOMER PERSPECTIVE)
INVENTORY DISCREPANCIES (MAINTAINING PHYSICAL COUNT ACCURACY)
THE OPERATIONAL UPSELL (SUGGESTING ITEMS WITH NATURAL PHRASING)
THE MORNING RUSH COMMAND CENTER (PREPARING FOR PEAK VOLUME)
EPISODE 82: Q1 RECAP & THE "SURVIVE" PREVIEW (REVIEWING THE SCOREBOARD)
THE "DIVE" GRADUATION (MASTERING THE BASICS)
Dive Resource Intro: Building Your Portfolio
WASTE NOT, WANT NOT (THE SPOILAGE LOG)
D Ep 78: SALES ASSOCIATE? START HERE FIRST (C-STORE TRAINING)
THE VENDOR DANCE (THE PHYSICAL COUNT)
SHIFT CHANGE WARFARE (THE TOXIC HANDOFF)
THE BATHROOM TEST (WHY CLEAN RESTROOMS SELL MORE FOOD)
THE STING (AGE RESTRICTED SALES)
THE GLASS CAGE (SAFETY & AWARENESS)
THE "GHOST" IN THE SYSTEM
THE COLD WAR (THE COOLER)
THE CASH REGISTER CAGE MATCH
THE 10-SECOND AUDITION
The 5 Levels of C-Store Mastery: From Dive to Arrive
Enhancing Store Operations - Your Guide to Continuous Improvement
Mastering Difficult Situations - Your Guide to Conflict Resolution
Mastering Compliance - Your Guide to Store Standards
Using Data to Drive Success - Your Guide to Sales Analytics
Making Promotions Work - Your Guide to Marketing Success
Inclusive Excellence - Creating a Welcoming Store for Everyone
Mastering Online Orders & Delivery - Your Digital Service Guide
Mastering Convenience Meals - Your Guide to Quick Service Excellence
Mastering Alcohol Sales - Knowledge, Compliance, and Responsibility
Mastering Fresh Food & Bakery - Your Guide to Product Excellence
Mastering the Close - Sales Techniques for Convenience Store Success
Sales Techniques – Building Rapport and Trust
Retail Technology – Loyalty Programs and Customer Data Management for Convenience Store Sales Associates
Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates
Store Operations – Crisis Management and Emergency Preparedness for Convenience Store Sales Associates
Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates
Store Operations – Teamwork and Collaboration for Convenience Store Sales Associates
Product Knowledge – Personal Care and Household Supplies for Convenience Store Sales Associates
Store Operations - Compliance and Regulatory Standards for Convenience Store Associates
Sales Techniques - Effective Merchandising and Display for Convenience Store Sales Associates
Store Operations - Maintenance and Equipment Handling for Convenience Store Associates
Customer Service Skills - Effective Communication for Convenience Store Sales Associates
Product Knowledge - Frozen Foods & Dairy for Convenience Store Sales Associates
Spotless Standards: Ensuring Cleanliness and Safety in Convenience Stores
Beyond the Sale: Building Lasting Customer Relationships in Convenience Stores
Tech at the Till: Mastering Point-of-Sale and Self-Checkout Systems
Store Operations: Security and Loss Prevention
Problem-solving and Conflict Resolution for Convenience Store Sales Associates
Visual Victory: Enhancing Store Operations Through Visual Merchandising
Proper Management of Hazardous Materials in Convenience Stores
Fresh Approach: Safe Handling of Food Products in Convenience Stores
Elevating Health and Hygiene in Convenience Stores
Ready, Set, Safeguard - Emergency Procedures and Evacuation Protocols
Navigating Safety - Identifying Hazards in the Convenience Store
An Essential Guide to Health and Safety in Our Convenience Store
Fraud Fighters Assemble! Protecting Our Stores, Protecting Our Community
Company Policies and Best Practices
Harnessing Technology for Responsible Service: A Guide for Convenience Store Associates
Navigating the Waters of Customer Interaction
Legal Framework and ID Verification: Mastering the Gatekeeper Role
Introduction to Restricted-Age Products
Unlocking the Mysteries of Inventory Reconciliation
Navigating the Maze of Inventory Discrepancies
Mastering Stock Checks and Audits for Accurate Inventory
Introduction to Inventory Management Software and Tools
Inventory Control Processes for Sales Associates
Introduction to Inventory Management for Convenience Store Sales Associates
Mastering Upselling and Cross-Selling Techniques: A Comprehensive Review and Assessment
Handling Objections and Closing the Sale in Upselling and Cross-Selling
Mastering Cross-Selling Techniques
The Art of Upselling: Elevating Your Sales Game
First Shift: Tales from Aisle Five
Effective Communication for Sales: Mastering Upselling and Cross-Selling Strategies
Mastering the Art of Listening and Observing in Sales
Sales Techniques: Upselling and Cross-Selling Strategies for Convenience Store Associates
Certification Store Operation - Point-of-Sale Systems and Cash Handling
Mastering Security and Loss Prevention: A Guide for Convenience Store Sales Associates
Mastering Point-of-Sale System Troubleshooting
Mastering Refunds and Exchanges Continued
Mastering Refunds and Exchanges: A Guide for Convenience Store Sales Associates
Ensuring Transaction Accuracy in Point-of-Sale
Mastering Cash Handling: A Sales Associate's Guide to Financial Integrity
Mastering Point-of-Sale Systems: A Convenience Store Sales Associate's Guide
Customer Service Excellence
The Art of Product Knowledge Mastery
Introduction to Convenience Store Operations for Sales Associates
The Fool Didn't Know It Was Impossible, So He Did It