All Episodes
GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology — 109 episodes
The New Era of Revenue Management for Independent Hotels with Chas Scarantino
What Hotel Tech Can Learn from Short-Term Rental Tech | with Pierre-Camille Hamana
Unlocking Time and Energy with Automated Communications | with David Thompson & Andy Dharmani
The Borderless Travel Segment and Pivoting to Digital Nomads | with Michael Cohen
Conversational Commerce with an All-In-One Booking Engine | with Adam Deflorian
A True Agentic Orchestration Platform for Hotel Operations | with Tim Major
At the Forefront of Hotel Management and Marketing | with Eric Ettlin
End to End from Digital Journey to Mobile, Tablet and Television | with Anne Frye & Dawid Dawod
Investment Conferences as the Core Engine of Hospitality | with Alexi Khajavi
Cutting-Edge Hotel Distribution and Booking Tools for 2026 | with Brian Reising and Oshick Shams
How AI & Digital Check-In Are Transforming Hotels | with Nikolai Kronborg
Micro-Changes in Guest Experience for Macro Revenues | with Danica Smith
Ramping Up Hotel Sales with Proactive Efforts and Systems Design | with Amy Infante
The Dawn of Dental Longevity as a Lucrative Hotel Wellness Pillar | with Dr. Jonathan B. Levine
The Anything Cart and Revolutionizing the Hotel Booking Process | with Rich Tuckwell-Skuda
Best Practices for 2026 on Technology Infrastructure and Cybersecurity | with Carlos Lugo
Shared Context as the Future of Guest Management Systems | with Kevin Li & Kevin Lowry
Why 2026 Is the Time for Solar Facilities at Hotels | with Justin Draplin
Deeply Human Events and How Media Technology Is Evolving | with Rachelle Peterson
The Value of Unifying Website and Booking into a Digital Storefront | with Kartik Goyal
Expert Advice on Launching a Hospitality Expo in 2026 | with Dan Assor
The Hotel Applications for the book "The Explorer's Gene" | with Neil Foster
CRM-Centric Design to Grow Total Revenues Per Guest | with Angel Ferrufino
How Service Optimization Enhances Hotel Value | with Luka Berger
Leveraging Hotel Data with a Customer Data Platform | with Dr. Rik van Leeuwen
Putting the Customer at the Center of the Tech Stack | with Dado Ljumanovic
Owning Ancillary Spend for Total Revenue Growth | with Ricky Daniels and Steve Porter
Keys to the Australian Hospitality Kingdom | with Brendon Granger
Discussing "Drunk" and the Alcohol's Future in Hospitality | with Neil Foster
The APAC Executive and Deploying Tech in Asian Hotels | with Silvio Reale
Intuitive Luxury at the Pinnacle of Las Vegas | with Aleksandra Kotle
Having Fun at C-Level Through Friend-Style Service | with Mike Hirschler
The Joy of Wellness and Transformational Guest Journeys | with Andrew Barnard
The Digital Guest Experience with Radisson Hotel Group | with Francesco Sforza
Developing an Experiential Brand with Social Media Marketing | with Ben Wolff
Thinking Holistically About Hotel Digital Marketing | with Jason Pirock
Dynamic Guest Spaces with Andaz Mexico City Condesa | with Analia Capurro
Caribbean Hotels: Challenges and Opportunities to Future Proof | with Sanovnik Destang & Christus Gill
Elevating Aparthotels for the Lean Lifestyle Segment | with Niko Karstikko
Video is the Future of Hotel and Travel Websites | with Jason Craparo
Return on Concierge and Engaging Guests for Total Revenues | with Alberto Santana
The Trillion Dollar Wellness Opportunity Across All Segments | with Lou Zameryka
Embedding Machine Learning into Websites, IBE, RMS and CRM | with Rod Jimenez
How Smart Proptech Creates a Five-Star Experience | with Will Gilbert
Digital Signage to Enhance the Guest Experience | with Shawn O'Connell
Touchless Wellness as a Technology Category for All Hotels | with Tammy Pahel
Choose Your Hotel Tech Partners Wisely | with Damien Cazabonne
Mastering a Hotel Renovation Project | with Brad Fortner
What Makes an Iconic Ski Resort with Fairmont Tremblant | with Anne Marie Johns
Discussing the Book "Unreasonable Hospitality" for Hotels | with Neil Foster
A Holistic View on Restaurant Tech | with Skip Kimpel
Hotel Leadership in the Post-Material World | with Jannes Sörensen
Artificial Intelligence Changes the Entire Business Model | with Tata Crocombe
The LinkedIn Executive and Best Practices for a B2B Marketplace | with Zoe Koumbouzi
Flexible Accommodations at the Caribe Royale Orlando | with Amaury Piedra
The Philosophy and Psychology of Deploying New Technology | with Simone Puorto
Founding and Leading with Integrity | with Sean Gorman
We Are Selling Outcomes Not Technology | with Bryson Koehler
The AI-Adjacent Executive and Using AI for Senior Hotel Roles | with Vincent Somsen
The Medium Is Still the Message for Digital Marketing | with John Marraffino
Cash Flow Is King for Any Startup or Scaleup | with Ken & Mark Heymann
Progressive Luxury with EAST Hotels and The House Collective | with Dean Winter
The Transcontinental Executive and How Travel Tech Works | with Chris Tomseth
The Choice to Scale After the Product Is Ready and Tested | with Omri Shalev
Rallying a Global Tech Company Around Waypoints | with Phelim Pekaar
Discussing the Book "Ultra-Processed People" for Hotels | with Neil Foster
Pivoting a Tech Company into the Hospitality Industry | with Jeff Robbins
Living in Many Countries and Working at Many Companies | with Custódio Barreiros
Delivering Moments of Truth with Unified Data | with Daan de Bruijn
The Nomad Executive and How to Work from Anywhere | with Michael Cohen
The Growth of Remote Work and Virtual Companies | with Sondre Rasch
Platforms for Enabling the Next Generation of Hoteliers | with Shane O'Flaherty
Your Niche is How You Add the Most Value | with Jim Rowe
How Technology Enables a New Breed of Hotel Brands | with Matthew Opferkuch
The Reason Behind Hotel Tech Integration Challenges | with Charlie Osmond
A Caribbean Hotelier's Perspective on Hotel Technology | with Nima Anwar
HITEC 2024 Sales and Marketing Preparation Special
Building Tech Architecture from the Ground Up | with Michael Levie
Encouraging Your Good Team Members to be Great | with Anthony Melchiorri
The Significance of Executive Team Alignment | with Frank Pitsikalis
Discussing the Book "Generations" for Hospitality | with Neil Foster
Hospitality Technology is a Triple Platform | with Richard Valtr
Scaling a Collection Within the Independent Hotel Niche | with Brent Hayhurst
Adapting a Global Product to Local Territories | with Ryan King
Best-to-Market Will Outwin First-to-Market | with Warren Dehan
How Hotel Software Vendors Are Evaluated | with Mark Hope
Innovating on All Fronts with a New Hotel Brand | with Christopher Hunsberger
Business Ideas that Work in More Than One Way | with John Smallwood
Vendor Scalability at Las Vegas Casino Resorts | with Shannon McCallum
Getting Perspective on Each Person's Role | with Tanya Pratt
Scaling is a Team Sport | with Frank Reeves
Experience is a Double-Edged Sword | with Neil Foster
Never Get Distracted from Your Core Vision | with Frank Trampert
Finding a Sweet Spot as You Scale Up | with Luis Segredo
Selling Into Service Companies Requires Customer Service | with Robert Stevenson
Engaging with Customers and Actionable Insights | with Adam Glickman
The Right Senior Teams and Customer Success | with Karen O'Neill
Breaking Through the Vendor Noise | with Eva Fayemi
Relationships and Reputations | with Steven Bronken
Localization of Communications in a Globalized World | with Anne Bleeker
Selling Tech by Managing Change | with Jeff Bzdawka
On the Road: ILC Cultivate - Deploying AI Right Now
A Great Team Always Triumphs | with Nick Horgan
On the Road: HITEC 2023 - Cutting Through the Digital Noise
Don't Be So Far in Front of the Parade | with Greg Beatty
Frameworks Are Everything | with Michael Cohen
Tech Buyers, Users and Market Validation | with Ira Vouk
Buyer Behavior Has Changed Forever | with Jess Hayes
The Non-negotiables | with David Millili