All Episodes

The Reality of Going Solo in CX: Resilience, Loss & Rebuilding a Career

Agentic Experience Orchestration in CX: Fixing the Foundations — and Who Gets to Build Them

CX Tech, Personalisation, and Business Impact: Inside Judy Bloch’s Award-Winning Approach

Innovation in Action: How Shannon Knowlton Built an Award-Winning GenAI VoC Copilot

Preparing Our Organisations to be an AI-Enabled Workforce with Jennifer Buffaloe

Leading with Empathy: Susanna Baqué on Building Thriving CX Culture

Inclusive by Design: Creating Better CX Outcomes for Everyone with Stine Marsal

Landing Your Dream CX Role—Even in a Tough Market with Kerry Sudale

Smashing Silos: The Real Work Behind Joined-Up CX with Obi Santos

Doing Life on Her Own Terms: Freya Finnerty on IVF, Identity and Agile CX

Career Confidence for Women: Visibility, Leadership and Growth, with Michelle Ansell

Mentors, Sponsors, Allies: How to Build Your Personal Board of Directors with Anne Dawson

Empowering People, Elevating CX: The Power of Culture, Leadership and Employee Wellbeing, with Clare White

Moving From CX-Washing to Real Transformation: Honest, Customer-Centric Experiences, with Joanna Carr

Breaking Barriers: Building Confidence and Reclaiming Self-Worth, with Natalia Cerezo Martin

Transforming CX: Building a Harmonious Operating Model, with Olga Potaptseva

From Redundancy to Reinvention: Turning Setbacks into Success, with Katie Costello

WiCX Talk Trends: From Trad Wives to Trailblazers – Can Women Have it All?

'The Human Experience: Whatever Happened to Emotion and Empathy?', with John Sills

WiCX Talk Trends: Customer Service – How Bad is it, really? Can AI Save the Day?

'Does culture eat strategy when it comes to customer service transformation?' with Leonie Williams

‘Is it really all in our heads?’ Addressing imposter syndrome and workplace bias with Ewa Davenport

‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja

‘Could CX frameworks be killing innovation?’, with Maria McCann

‘If empathy isn’t the answer, what is?’, with Andreena Leeanne

‘Does the customer experience community really need Women in CX?’, with Ian Golding

‘Why CX is failing and what we need to do about it’, with Diane Magers

‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson

Clare Muscutt talks with Christine Hemphill about the benefits of inclusive research and design

Clare Muscutt talks with Marina Bezuglova about the connection between well-being, CX, and EX

Clare Muscutt talks with Sonia Etxebarria about the importance of understanding users in experience design

Clare Muscutt talks with Susannah Simmons about removing barriers to adoption through user wellbeing

Clare Muscutt talks with Lauretta Campestre about empowering agents through conversation analytics

Clare talks with Ejieme Eromosele about perfectionism and leading with emotional intelligence

Clare Muscutt talks with Samantha Conyers about how AI will impact customer experience management (CEM) practices

Clare Muscutt talks with Charlotte Kennett about leveraging the alignment between Marketing & Customer Experience in B2B

Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had

Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work

Clare Muscutt talks with Fiona Blades about the holistic view of CX, brand and marketing metrics

Clare Muscutt talks with Kristin Haynes about human capabilities & the future of employee experience

Clare Muscutt talks with Lynn Hunsaker about ‘smoothing the silos’ and the path to influencing customer focus in your organisation

Clare Muscutt talks with Crystal D’Cunha about employee experience design and being a mompreneur

Clare Muscutt talks with Melissa Moore about frontline customer service and dealing with bullying in the workplace

Clare Muscutt talks with Agnes So about CX in health tech and bringing more ‘art’ to customer experience

Clare Muscutt talks with Alex Acosta about data analytics and living with eating disorders

Clare Muscutt talks with Anne Gray about the stigma of infertility and her research in the field of customer-led digital transformation

Clare Muscutt talks with Amélie Beerens about overcoming childhood trauma to become the women we’re destined to be

Clare Muscutt talks with Olga Potaptseva about female entrepreneurship and striking the right balance between CX strategy and implementation

Clare Muscutt talks with Ellie Sutton about customer experience & proposition development in supermarket retailing

Clare Muscutt talks with Anna Noakes Schulze about the future of Web3 customer experience and the Metaverse

Clare Muscutt talks with Chelsea Costelloe about Caribbean CX and dispelling customer journey mapping myths

Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders

Clare Muscutt talks with Gemma Colby about her transformational career journey and overcoming self doubt

Clare Muscutt talks with Naima Mwawasi about breaking gender stereotypes, divorce and CX in Kenya

Clare Muscutt talks with Thirza Schaap about working motherhood and building sustainable CX culture

Clare Muscutt talks with Elena Rozanova about escaping Kharkiv and the realities experienced by Ukrainian female refugees

Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry

Clare Muscutt talks with Hayley Pugh about graduate careers, digital transformation and omnichannel Customer Experience

Clare Muscutt talks with Liz Berks about research methods & getting closer to customers on any budget

Clare Muscutt talks with Airship’s Strategic Services Lead, Jennie Lewis about the challenges faced by Women in Customer Experience Technology

Clare Muscutt talks with Sarah Sargent about customer experience in housing and non-profit sectors.

Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower!

Clare Muscutt talks with Gita Samani about CX and Digital Transformation, Perfectionism and Beating Burnout

Clare Muscutt talks with Sarah Curran-Usher MBE about the evolution of retail customer experience.

Clare Muscutt talks about CX Insights & Women in the Workplace with Kantar Insights CEO, Amy Cashman

Clare Muscutt talks human Centred Design, Inclusion and LGBTQ+ Womxn in CX with Lara Husslebee.

Clare Muscutt talks about CX in IoT and FM with Sharon Boyd, CXO at MKL Innovation.

Clare Muscutt talks with Anita Siassios, about Women in Cyber Security & building female communities

Clare Muscutt talks about Employee Experience in CX with Carolene Méli, Ex Cirque du Soleil.

Clare Muscutt talks CX Metrics, Insight and the importance of Women’s Networking with Chloe Woogler.

Clare Muscutt hosts Amanda Riches as she shares her inspiring story, from inside and outside CX.

Clare Muscutt talk with Debbie Akwara about her journey to becoming a CX Queen, in West Africa.

Clare Muscutt talks with Olga Potaptseva about Agile Customer Experience and violence against women.

Clare Muscutt talks with Jeannie Walters about CX , inclusivity, resilience and adaptability.

Clare Muscutt talks with Diane Magers about applying psychology to CX & life’s swimming pool moments

Clare Muscutt talks with Stacy Sherman about our mother’s influence and advice on female leadership.

Clare Muscutt talks with Maya Khalifa about GCC CX & challenging gender-equality in the Middle East.

Clare Muscutt talks with Jo van Riemsdijk about motherhood, CX recruitment and how to get hired!

Episode #202, Entrepreneur Lara Felix-Omonubi talks about becoming an independent black woman, side hustling, patriarchy and the resilience handed down through generations of Nigerian women.

Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.

Clare Muscutt chats to Katie Stabler about women supporting women and influencing the CX agenda.

Clare Muscutt talks with Hannah Foley talking about balancing CX careers and motherhood!

Clare Muscutt talking with Gavin James about CX & using our intuition to help make better decisions.

Clare Muscutt talking with Jo Boswell about actionable data, and making CX a commercial discipline.

Clare Muscutt talks with Ingrid Lindberg talking about her journey to becoming the World's first CXO

Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.

Clare Muscutt talks with Janelle Mansfield about the pros and cons of being an alpha-female in CX.

Clare Muscutt talks with Sandra Thompson about the power of Emotional Intelligence & Empathy in CX.

Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.

Clare Muscutt talks with CCO, Kate Thornton, about what it takes to have the edge in CX Leadership.

Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.

Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.

Clare Muscutt talks with Rebecca Brown about work-life balance and building a happiness centered career