All episodes

#410: Sam's Club Shows Success with Subscriptions

#409: The Boots Iconic "Advantage" Programme Implements New Strategies (Short Summary Show)

#408: Emirates Launches "Skywards Everyday" and shares its Latest Success Driving Loyalty

#407: Understanding Loyalty in Italy & Key Take-Outs from The European White Paper

#406: The Methods and Importance Of Measuring The Value of Loyalty Marketing Investment ( Short Summary Show)

#405: Emarat Launches Emcan - A Loyalty Leader in the UAE's Fuel and Convenience Sector

#404: AAdvantage from American Airlines - Insight-led Innovation & Industry Leadership

#403: Loyalty Leads the Transformation of Albertsons (Short Summary Show)

#402: Giant Food Celebrates Its Award-Winning Loyalty Strategy

#401: Paula Thomas is in the Hot Seat, Sharing the Power of Content Marketing in Loyalty

#400: "For Love or Money" - Australian Consumer's Loyalty Perspectives For 2022 (Short Summary Show)

#399: Dubai Golf Shares * Viya* - A Lifestyle Platform Driving Loyalty for Golf, Dining & Entertainment

#398: The Loyalty Report 2023

#397: Leveraging the GHA "Discovery" Program To Drive Customer Loyalty for Independent Hotel Brands (Short Summary Show)

#396: Lakeshore Learning Materials - Rewarding Loyalty for Teachers and Parents

#395: Understanding Loyalty in Czech Republic & Key Take-Outs from The European White Paper

#394: Everyday Loyalty - Connecting Customers, Members and Merchants (Short Summary Show)

#393: Loyalty and Awards - Travel Loyalty Conference and Connecting in Brazil

#392: Leading Retail Loyalty Brand, TFG Delivers Real Personalisation

#391: Loyalty Insights from Asia - Speak Like a CEO (Short Summary Show)

#390: The Barbeque Legends Club - Helping Aussie's Barbeque Better

#389: Loyalty in Indonesia with GoTo Group - The Largest Digital Ecosystem in Indonesia.

#388: Relaunching The Shangri-La Hotel Rewards Program (Short Summary Show)

#387: Meet Mastercard - One of the World's Largest Loyalty Services Providers

#386: Partnerships and Personalising for Airline Loyalty Profitability

#385: Circle K's Award-Winning "PLAY or PARK" Programme in Ireland (Short Summary Show)

#384: Global Leaders Maintain Focus on Customers and Stakeholders

#383: TGI Fridays’ Strategic Focus On Loyalty: Fridays Rewards

#382: Loyalty Lessons from USA Convenience Chain Yesway (Short Summary Show)

#381: "Share" - The Multi Award-Winning Loyalty Programme from Majid Al Futtaim Group UAE

#380: Understanding Loyalty in Europe - Getting to know Samsung Members

#379: Mando-connect and YouGov Research on What Brits Want From Loyalty (Short Summary Show)

#378: Loyalty Strategy Insights for 2023 with Epsilon's Shannon Ottinger

#377: Loyalty Program Principles for Success and the Role of Loyalty Program Communications.

#376: Leveraging Known Customer Data to Acquire New Members (Short Summary Show)

#375: Loyalty Trends from the International Loyalty Award Finalists

#374: ASDA Rewards Delights UK Consumers with Its "Pounds Not Points" Proposition

#373: Circle K Subscription Loyalty for Car Wash (Short Summary Show)

#372: Epsilon Celebrates Recognition as a Leader in The Forrester Wave (tm) Loyalty Technology Solutions for Q1 2023

#371: Customer-Led Innovation and Entrepreneurship

#370: Loyalty Insights from Poland (Short Summary Show)

#369: Sally Beauty Shares A Focus on NPS and Diversity to Drive Customer Loyalty

#368: Coalition Loyalty - Dotz Brazil Celebrates 50 Million Members

#367: Virgin Red - The Red Thread Connecting the Virgin Brand Globally (Short Summary Show)

#366: How Enriching Your Data Can Transform Your Customer Loyalty with Cheetah Digital.

#365: Understanding Loyalty in Germany & Key Take-Outs from The European White Paper

#364: Air Canada’s Award-Winning Aeroplan Program (Short Summary Show)

#363: Leading Loyalty Insights from the USA

#362: Discovery Vitality: Behavioural Change Programme is resulting in Healthier Lifestyle through Generous Rewards

#361: Cathay Pacific’s Lifestyle & Wellness Innovations (Short Summary Show)

#360: Understanding Loyalty in Europe - The European Loyalty White Paper

#359: Live Limitless with ALL from Accor - Industry Leading Loyalty Insights from Mehdi Hemici

#358: Microsoft Rewards - Insights and Ideas (Short Summary Show)

#357: H & M - Driving Loyalty Both Globally & Locally for 150 Million Fashion Lovers

#356: Global Loyalty Insights with Comarch's Wojciech Kempny

#355: Points for Good - A Programme Enabling Points Exchange For Charitable Donations (Short Summary Show)

#354: Epsilon's Loyalty Index - Consumer Insights for the UAE

#353: Using Enterprise-Wide Data To Change The Business Of Retailing

#352: Denmark's Salling Group - Highly Successful Customer Loyalty Program (Short Summary Show)

#351: Loyalty and The Magic of Marketing with Rory Sutherland

#350: Airline Loyalty Program Valuations with Evert de Boer

#349: Are Subscription based programs the future for loyalty ? (Short Summary Show)

#348: The Points Guy Highlights Customer's Loyalty Expectations and Needs

#347: From Fans to Fanatics with Doug Glazer of Fanatics

#346: Why FNB’s eBucks Program in South Africa is One of the Best Programs In The World? (Short Summary Show)

#345: Loyalty and Customer Engagement Insights in APAC with Collinson Group

#344: Retail Loyalty, Coalition Loyalty and Banking Loyalty Trends with Comarch's Piotr Kozlowski

#343: Ideas for Airline Loyalty Professionals from Steve Hui, CEO, iFLYflat (Short Summary Show)

#342: Helping Customers Choose Better - SAQ Shares Powerful Results Selling Wines, Beers and Spirits in Canada

#341: Matahari Rewards, Indonesia’s Biggest Retail Loyalty Programme Reinvents Itself

#340: Loyalty Insights from Italy, featuring Cristina Ziliani, Professor of Loyalty Marketing and CRM at the University of Parma (Short Summary Show)

#339: Unlocking Irrational Loyalty

#338 : Covid’s Aftermath, Customer Health and Customer-Based Forecasting with Daniel McCarthy of Emory University

#337: Panera Bread Shares Subscription Insights - Its Powerful, Disruptive Approach to Customer Loyalty (Short Summary Show)

#336: United States Soccer Federation Share the "Insiders’ Program" for Soccer Fans

#335: Guest Host Announcement - Phil Rubin - USA Loyalty Industry Leader

#334: Fred Reichheld - Loyalty Industry Legend Launches "Winning On Purpose - the Unbeatable Strategy of Loving Customers" (Short Summary Show)

#333: Building Customer-Centric Brands, Sustainability and Loyalty in the UAE

#332: The 2023 Consumer Trends Index from Cheetah Digital

#331: Loyalty Trends, Gamification and Subscription with Epsilon's Vice President of Loyalty Strategy (Short Summary Show)

#330: Star Alliance Goes from Strength to Strength

#329: Dominos Pizza in Indonesia - A Truly Global Voice of Loyalty

#328: Accor Hotels Live Limitless with Isabelle Birem (Short Summary Show)

#327: Costco Wholesale - Secrets of Success from this Multi-Billion-Dollar Retailer

#326: South Africa’s Most Used Loyalty Programme, Clicks ClubCard Raises the Loyalty Game - Hosted by Amanda Cromhout

#325: 7-Eleven with Raghu Mahadevan (Short Summary Show)

#324: International Loyalty Awards - Success Tips to Win

#323: Ikea Family - Beloved Retailer Shares Its Latest Loyalty Innovations

#322: Guest Host Announcement for 2023 - The Loyalty People

#321: Falling in Love with Emirates - the "Skywards Freak" - a Platinum Passenger's Perspective.

#320: GiveAMile - Funding Free Flights for Final Goodbyes

#319: Arsenal Football Club's Loyalty Program (Short Summary Show)

#318: Maxol Shares Loyalty Insights as European Convenience Retailer of the Year

#317: Canada's Leading Lifestyle Rewards Program - Scene+

#316: Lessons in Loyalty from L'Oreal Luxe and Others (Short Show Summary)

#315: Loyalty Insights from Air France - KLM's Flying Blue Program

#314: Loyalty in Luxury Hospitality with Iconic Dubai Brand - Jumeirah Group

#313: Emirates Airline - Driving Skywards Success (Short Summary Show)

#312: "KFC Rewards Arcade" - A Fun-Based Loyalty Strategy for Diners in the UK & Ireland

#311: Loyalty Leadership In a Crisis