All episodes

#110: For Love or Money? Australian Loyalty Perspectives 2021 with Adam Posner

#109: Let's Talk Loyalty Partners with The Wise Marketer

#108: Australian eCommerce Loyalty with Adore Beauty

#107: Using Loyalty Levers for a Higher Purpose

#106: Intense Competition Driving Loyalty Innovation by South Africa's Old Mutual

#105: Creating Customer Loyalty Through CX Excellence

#104: Australian Loyalty Expertise with Sarah Richardson, Founder of the Australian Loyalty Association

#103: Movies, Music and Sport - Passion Points to Drive Loyalty

#102: The Science & Psychology of Human Engagement for Customer Loyalty

#101: How You Can Leverage Independent Loyalty Experts for Your Loyalty Programme

#100: Star Alliance's Latest Loyalty Insights, Ideas and Innovation

#99: Paula's Predictions for Loyalty Marketing in 2020 - Summary Show

#98: Innovative Technology Driving Loyalty - Whatsapp, Voice Marketing & Payment-led Loyalty

#97: South African Loyalty Insights with Loyalty Expert - Deon Olivier

#96: IAG Loyalty Shares New Trends including eStore, new Banking Propositions and Employee Loyalty

#95: British Gas Rewards - Summary of Insights from this Award-Winning Loyalty Programme

#94: Global Coalition Loyalty Insights with Payback's CEO Bernhard Brugger

#93: KPMG and The Truth About Customer Loyalt‪y‬

#92: The Increasing Importance of Loyalty in a Changing Media Landscape with Epsilon

#91: British Airways - Summary of Insights from Loyalty Manager Niall Rooney

#90: Subscription Innovation Driving Restaurant Loyalty in South Africa

#89: Introduction to Earth Rewards - A Loyalty Solution for the Environmen‪t‬ (Summary Show)

#88: Loyalty Innovation in China with Lagardère Travel Retail

#87: Roma Football Club Connects with Loyal Fans (Short Sumary Show)

#86: Coalition Loyalty in Colombia with Puntos Colombia

#85: Why Loyalty Programs Fail - Summary Episode

#84: Virgin Red Loyalty Programme Launches in the UK

#83: Summary of Loyalty in 7-Eleven Denmark with Managing Director Jesper Østergaard

#82: Global Airline Loyalty Programme Insights with Evert de Boer

#81: Let's Talk a LITTLE Loyalty - Summary of Interview with Loyalty Expert: Leanne Papaioannou

#80: Loyalty Trends in APAC by Epsilon's Ashish Sinha

#79: Let's Talk a LITTLE Loyalty - Summary of Loyalty Success and Storytelling in South Afric‪a‬

#78: Yes Rewards from ENOC - Fuel, Food & Convenience Loyalty in UAE

#77 - Let's Talk a LITTLE Loyalty - Award-winning Loyalty Insights from the Middle East

#76: Loyalty Programme Liability Management - Len Llaguno, Founder of Kyros Insights

#75: Let's Talk a LITTLE Loyalty - Summary of Interview with Mike Atkin - The Loyalty Guru

#74: Australian Consumer Loyalty Research - Mark James CEO Customology

#73: Let's Talk a LITTLE Loyalty - Summary of 3Plus Telecom Loyalty Programme in Ireland

#72: Global Predictions for Loyalty Marketing in 2021

#71: Let's Talk a Little Loyalty - Raymond Rewards India

#70: Ikea Family Club with Aaron Mitchell - Global VP Loyalty

#69: Let's Talk A Little Loyalty - Introduction

#68: Mindful Marketing & Loyalty Insights from Scandinavia.

#67: Loyalty for Small Companies - Driving Lucrative Loyalty

#66: Loyalty Statistics & Loyalty Programme Performance in India - What Does Success Look Like

#65: Paul Smitton talks Asia Miles, Innovative Ideas in Airline Loyalty and Preparing for Travel's Inevitable Rebound

#64: Customer Based Corporate Valuation - Daniel McCarthy of Emory University

#63: Vodacom South Africa Launches Vodabucks

#62: The Value of Loyalty Members as a Media Asset

#61: Yuu Rewards, Hong Kong's New Coalition Programme

#60: BP Discusses Driving Loyalty in Fuel & Convenience Globally

#59: Epsilon Talks 121 Loyalty, Contactless Loyalty and Emotional Loyalty

#58: Global Loyalty Insights from Comarch's Sidney Dunn

#57: Award-winning loyalty programme in Mauritius - Wiiv Rewards

#56: Head for Points - Interview with the UK's leading website for frequent flyers

#55: Vodafone UK's Loyalty Programme - Very Me Rewards with Camilo Courtenay

#54: The Role of Simplicity in Driving Customer Loyalty - B2B Marketer of the Year - Margaret Molloy

#53: Driving Loyalty in Shell worldwide - Pavel Los shares insights on his award-winning loyalty programmes

#52: Connecting with Community for Local Loyalty - with Dr Chris Arnold

#51: The Loyalty Magazine Awards

#50: KPMG Customer Research - Connecting with The New Customer

#49: ONE YEAR BIRTHDAY - Let's Talk Loyalty - Loyalty Academy Competition

#48: Etihad Guest - Loyalty Insights from Etihad Airways

#47: Shirley King - Loyalty Program Manager, IHG Rewards Club & Kimpton Inner Circle

#46: Dell's Global Loyalty Lead - Exploring Gamification

#45: Loyalty Insights from India - Customer Strategy Network - Kunal Mohiuddin

#44: Leveraging Subscriptions to Create the Ultimate Loyalty

#43: Loyalty Marketing in B2B & Concepts Post-Covid - Dr David Cox

#42: Loyalty Leadership using NPS and Customer Lifetime Value - with Rob Markey, Bain & Company

#41: Bryan Pearson - Loyalty Personality of the Year and LoyaltyOne former CEO

#40: Loyalty Lessons From Wharton School's Professor of Marketing

#39: Sky VIP UK with Head of Customer Loyalty, Rob Chandler

#38: ebookers Bonus+ Rewards Programme

#37: A Compelling Concept - Return on Loyalty

#36: Rakuten Rewards

#35: What the Brits Want From Loyalty

#34: 119 Customer Loyalty Ideas to beat COVID-19

#33: Loyalty Insights from Epsilon

#32: AAdvantage - Caring for Loyal Customers through Challenging Times.

#31: Innovative Ideas and Emerging Tech in Loyalty

#30: (Before Covid 19) Five UK Trends for 2020

#29: Rewarding Loyalty with Luxury Experiences.

#28: Corona Virus Challenges - Solutions for Convenience Retailers

#27: Customer Loyalty and Landscape Research - South African Insights

#26: Australia’s Favourite Loyalty Programme - flybuys – 5 Lessons Learned in 25 Years

#25: Skywards - Loyalty Programme for Emirates and Fly Dubai - Interview with Dr Nejib Ben Khedher

#24: Loyalty Academy and The Wise Marketer - Partnership Announcement

#23: Dan Gipple on Leveraging Loyalty Psychology to Drive Social Change.

#22: Driving Loyalty Using CX or "Customer Experience" Mindset

#21: Loyalty Lessons from Australia

#20: Leveraging customer passions for your loyalty programme.

#19: Loyalty Experts Worldwide - An Interview with the "Customer Strategy Network"

#18: Trends in Loyalty - My Predictions for 2020

#17: Deon Olivier Discusses Fuel Loyalty, Health Insurance Loyalty and Propositions for Financial Services Loyalty

#16: British Gas Rewards - Award Winning Loyalty Programme

#15: KPMG Global Report - The Truth About Customer Loyalty

#14: British Airways Executive Club - Airline Loyalty Insights

#13: Earth Rewards - A Loyalty Solution for the Environment

#12: Award-winning Loyalty in Italy - AS Roma and Advice Group

#11: Why Loyalty Programs Fail - FREE Report