All Episodes
McKinsey Talks Operations — 57 episodes
Agentic AI and the future of Global Business Services
Powering supply chain with agentic AI
Rewiring Europe: Turning pressure into performance
Winning the Race to Rewire in 2026: Capturing operational advantage
The paradigm shift: how agentic AI is redefining banking operations
COO Excellence: the next generation of leadership
The race to rewire operations: How the story unfolded in 2025
Beyond the bot: building empathetic customer experiences with agentic AI
Unlocking hidden value with process intelligence in healthcare and beyond
Transforming R&D with AI: Breaking barriers and boosting productivity
Lower cost, fewer emissions, greater impact: The dual mission in action
Rewriting the robotics playbook: From promise to performance
The robotics revolution: Scaling beyond the pilot phase
The new tariff reality: From risk to resilience
The future of customer experience: Embracing agentic AI
Beyond cost savings: The global footprint of innovation hubs
Safer, greener, faster: AI-powered supply chains in action
Beyond automation: How gen AI is reshaping supply chains
Powering productivity: Operations insights for 2025
A year in review from McKinsey Talks Operations: Beyond normal
Procurement’s sustainable (r)evolution
In pursuit of productivity: How Minsur mined a rich seam of operational excellence
The best jobs in the world: How the Global Lighthouse Network is shaping the future of production
Innovation hubs: How Global Capability Centers are shaping the future of business
Future-proofing operations: How tech and talent go hand-in-hand
The evolution of customer care: AI and the Gen Z effect
When failure is an option: How to foster innovation and learning across your organization
There is no normal: An operations year in review
Generative AI in Operations: Capturing the value
Navigating the new normal: Operations insights for 2024
Manufacturing Africa's future: Jobs, growth, and sustainability
Unlocking Operational Evolution: The Zero-Basing Philosophy
Reset + Reimagine: The role of generative AI in SG&A success
Navigating Dynamic Labor: Building Strong Warehousing Operations
Following the leaders: Moving up with ‘From Source to Sold.’
Operational excellence: How purpose and technology can power performance
Skinny design: Smaller is better
McKinsey Talks Operations: How the best of 2022 can power 2023
Myth busters: Unexpected insights on contact centers
Batteries included: Building and operating sustainable gigafactories
114 down, 10 million to go. The Global Lighthouse Network’s mission
Sustainable spaces for work, rest, and play: Climate resilient capital projects
Digital twins: Flying high and flexing fast
Digital twins: What could they do for your business?
Inflation fighter and value creator: Procurement’s best kept secret
Inflation fighter and value creator: Procurement’s best kept secret
The hidden value of voice conversations: Part 2 – Reaping the rewards
The hidden value of voice conversations: Part 1 – Trends and technologies
People and places: How and where to work next
How to manage the coming wave of investment in capital projects
Coca Cola: A people-led digital transformation
Reaching net zero - what will it take?
A digital path to sustainability
Smart operators: how leading companies use machine intelligence
The Fourth Industrial Revolution will be people powered
McKinsey Talks Operations - Trailer
Supply Chain resilience—is there a holy grail?