All Episodes

Ep. 188: How to Hire the Best People for Your Salon (And Actually Keep Them)

Ep. 187: Work Smarter on Socials: The Repurposing Strategy Every Salon Owner Needs

Ep. 186: Is AI Sending Clients to Your Competitors Instead of You?

Ep 185: The Loneliness of Running a Salon (and why no one talks about it)

Ep. 184: What Would You Do If You Weren't Being a Little Bitch About Your Business?

Ep. 183: I Had No Money, Two Babies, and Zero Ducks in a Row — Here's How I Built a 7-Figure Salon Anyway

Ep. 182: Listener Q&A - Fuel Prices, Retail Competition & Dealing with Online Hate

Ep. 181: Training New Staff - Timelines, Pricing, and Why You Can't Put Everyone in the Same Box

Ep. 180: The Real Reason Salon Owners Undercharge (And It Has Nothing To Do With Your Prices)

Ep. 179: The Reason You're Fully Booked, But Still Not Growing

Ep. 178: The Full Story: My Lifelong Weight Struggle, My Gastric Sleeve Surgery, and 5 Years of Keeping It Off

Ep. 177: Is Your Team Toxic? 5 Red Flags Salon Owners Always Ignore

Ep. 176: 5 Reasons Salon Owners Burn Out (and the Honest Fixes Nobody Talks About)

Ep. 175: Staff Management Q&A - The Five Love Languages | Staff Giving Attitude | Handling Leave Requests | Cash Handling & Control

Ep. 174: The Real Reason You're Attracting Unqualified Salon Applicants

Ep. 173: The Action Gap, and the Importance of Accountability in Business

Ep. 172: Building a Bigger and Better Financial Future with Jessica Conrick (Educator & CPA)

Ep. 171: A Real Conversation About How We Navigated One of the Hardest Years in My Beauty Business

Ep. 170: Q&A - Business Partnership Difficulties | Installing a New Manager | Work-life Balance | Increasing Sales

Ep. 169: This Podcast Is Levelling Up: Welcome to Salon Goals

Ep. 168: How I’m Closing Out 2025, and Intentionally Setting Up for a Big 2026

Ep. 167: 5 Things I Got Wrong in My Business ... and What I'd Do Differently Now

Ep. 166: How to Set Yourself Up for a Stress-Free December

Ep. 165: 6 Mistakes That Quietly Kill Your Profit Margin

Ep. 164: Stop Posting This on Your Salon Instagram (It’s Costing You Clients)

Ep. 163: Your Business Growth Checklist: The 9 Things That Actually Move the Needle

Ep. 162: Stop Wasting Time: How Beauty Business Owners Should Be Using AI with Alicia Phoenix

Ep. 161: Q&A - Moving into a Bigger Space | Staff Laziness and What to Do About It | Salon Managers and Their Role

Ep. 160: Q&A - Clients That Only Want to See You | Struggling to Budget for Stock | Not Paying Yourself

Ep. 159: What Actually Matters on Your Salon Socials. (Spoiler: it's not Follower Counts, Views, or Going Viral)

Ep. 158: The CEO Mindset Series: Beating Imposter Syndrome in Your Beauty Business.

Ep. 157: The CEO Mindset Series: Rewriting Your Money Story.

Ep. 156: The CEO Mindset Series: Breaking Free From Overwhelm.

Ep. 155: How To Keep Your Client Relationships Professional (without the guilt).

Ep. 154: Future-Proofing Your Business with Smart Money Moves.

Ep. 153: The Real Cost of Discounting (and What To Do Instead).

Ep. 152: Life Lately: Big Changes, Salon Wins, and What I've Been Learning About Myself.

Ep. 151: How to Scale Your Beauty Business Beyond Yourself - an interview with Nat from SZN Social.

Ep. 150: 11 Years - 11 Lessons: What I've Learned from Building a 7-Figure Salon (and Coaching 200+ Beauty Business Owners).

Ep. 149: When the Client Isn't Right - Handling Complaints and other Difficult Situations

Ep. 148: How Salon Goals Helped Tylar from 'Unreal Artistry' Grow Her Beauty Business

Ep. 147: Q&A - When Is The Right Time to Hire? | What To Do When Staff Get Job Offers from Another Business?

Ep. 146: Q&A - What To-Do in Gaps | Timely Rewards | Getting Clients to Rebook | Rebranding a Business | Dealing with Poor Retention

Ep. 145: Q&A - Phone Usage | Socials for Growth | Hiring Skilled vs Unskilled Staff | Social Media Burnout and Chasing Trends

Ep. 144: Are You The Bottleneck in Your Own Business?

Ep. 143: 4 Signs You're Ready to Hire (and what to fix if you're not)

Ep. 142: The Hobby Mindset - Why You Need to Start Treating Your Salon Like a Real Business

Ep. 141: How to Stay Consistent with Your Salon Socials (even when you're busy AF).

Ep. 140: The Truth About Burnout in the Beauty Industry ... and How to Come Back From It.

Ep. 139: Is Your Online Booking Process Losing You Potential Clients?

Ep. 138: How to Lead Your Salon Team the Right Way - with Lauren's Salon Manager, Jemma.

Ep. 137: Q&A - Team Rewards | Staff Leaving to Start a Competitive Business | Stepping Away | Building Clientele | Giving Up | Unreliable Team Members

Ep. 136: Common Financial Mistakes that Salon Owners Make (and how to avoid them).

Ep. 135: 5 Leadership Lessons I Wish I Knew Sooner.

Ep. 134: The Reasons Why Your Clients Don't Come Back (part 2)

Ep. 133: The Reasons Why Your Clients Don't Come Back (part 1)

Ep. 132: Debunking the Myth of Passive Income in the Beauty Industry

Ep. 131: Q&A - Juggling Motherhood & Business when Your Kids are Little | Difficult Employees | Struggling to Find Clients

Ep. 130: Q&A - Increasing Client Retention Rate | Opening a Second Location | First Year Growth | Difficult Client Conversations

Ep. 129: The 7 Reasons Why Beauty Businesses Fail.

Ep. 128: 8 Ways You Can Increase Profits in Your Beauty Business in 2025

Ep. 127: Hiring Skilled vs Unskilled Staff for Your Salon Business

Ep. 126: What Would Happen to Your Business if You Took a Month Off Work?

Ep. 125: Starting a New Business / Building a Brand

Ep. 124: Here's Why You Aren't Getting New Clients

Ep. 123: Gabrielle Hill on Client Education, Hiring Staff, Fear in Business, Time Management, and The Value of Client Feedback - p2/2

Ep. 122: Gabrielle Hill on Starting & Growing 'The Lash House Newcastle', Moving Beyond the Home Salon, Risk Taking, and Getting Clients to Rebook - p1/2

Ep. 121: How I'm Taking Care of Myself This December

Ep. 120: Q&A - Managing the Family Schedule | Arriving Early at the Salon | More Team Members vs More Clients | Home Gym (Worth It?) | Calculating Your Salon Financials

Ep. 119: Show Me Your Calendar, And I'll Show You Your Life

Ep. 118: Want Better Clients? Start By Being One!

Ep. 117: How Often Should You Increase Your Service Prices?

Ep. 116: Stop Posting This Type of Content if You Want to Get Booked and Busy

Ep. 115: 3 Lessons I Learnt While Scaling My Beauty Business from 20K Months to 80K Months

Ep. 114: Life Update - Behind the Scenes of My Salon, My Coaching Business, and My New Business

Ep. 113: My Top Tips for Surviving the Christmas Rush.

Ep. 112: How To Get Stuff Done on the Days You Don't Feel Like It

Ep. 111: Open-Air Salon Communication Do’s & Don'ts

Ep. 110: Why You Need to "Hire Slow, and Fire Fast" in your Beauty Business

Ep. 109: Q&A - Highs & Lows in Business | LED Lash Systems | Mentorship | Salon Advertising | Contractors vs Employees | Setting Healthy Boundaries

Ep. 108: 9 Reasons Your Clients Aren't Coming Back to You

Ep. 107: 3 Signs You Should Be Raising Your Prices.

Ep. 106: 13 Things That Will Help You Achieve Your Business Goals Faster.

Ep. 105: My Lash Industry "Icks"

Ep. 104: When You Have a Team, and Your Clients Still Only Want You.

Ep. 103: How Salon Goals Helped Tylar from 'Unreal Artistry' Grow Her Beauty Business

Ep. 102: Q&A - Burnout | Salon Music | Workout Plans | Biz Owner & Mum | Salon Managers | Retiring Your Husband | Diet Plans | Professional Photos

Ep. 101: 10 Things I've Learned in 10 Years of Business

Celebrating 100 Episodes of The Lash Business Lounge

Ep. 99: From Chaos to Cash Flow: Why Stock Management Matters for Your Beauty Business

Ep. 98: My Top 5 Reasons for Firing a Client

Ep. 97: Things I Didn't Do to Grow My Clientele

Ep. 96: The 6 Things My Highest Achieving Coaching Clients Have in Common

Ep. 95: Q&A - Price Rises | Kids in Salon | Becoming a Lash Supplier | Eating Outside of Meals | Hiring Receptionists | Delegation

Ep. 94: Is The Lash Industry Dying?

Ep. 93: Deanna Campese on Lash’d Eyelashes, the International Lash Masters Conference, and Changing the Industry

Ep. 92: My Top Tips for Avoiding Burnout

Ep. 91: 5 Hard Truths About Business

Ep. 90: How to Repurpose Your Existing Social Media Content

Ep. 89: Ready To Work On Your Business, Not Just In It? Start Here.

Ep. 88: 5 Things I Failed At While Growing My Beauty Business

Ep. 87: How to Be Confident Showing Up on Your Salon Socials

Ep. 86: Q&A - AICIS | Staff Becoming Competition | What to Tell Clients When a Team Member Leaves | Highest Income Earners

Ep. 85: Q&A - The Sales Mindset (Solutions Selling) | Client Notes | Allergic Reactions | Marketing New Services

Ep. 84: How I Balance Being a Business Owner and a Mum

Ep. 83: 5 Time Management Hacks for Peak Productivity

Ep. 82: Why You Need to Build Customer Loyalty in Your Beauty Business

Ep. 81: Are You the Business Owner, or the Employee in Your Business?

Ep. 80: 3 Reasons Why Your Business Isn't Profitable.

Ep. 79: How to Win at Business (and Life) in 2024

Ep. 78: Rapid Business Growth and ADHD with Sarah Perovich

Ep. 77: How to Get Your Clients to Take You More Seriously.

Ep. 76: Should You Add Another Income Stream to Your Business?

Ep. 75: Q&A - Employment Types | Success Mindset | Investing in Yourself & Your Business

Ep. 74: How to Tell If Your Beauty Business is Failing.

Ep. 73: Does Adding More Services to Your Menu = More Clients?

Ep. 72: First Impressions Matter.

Ep. 71: 5 Ways to Make More Money in Your Beauty Business Now

Ep. 70: 4 Signs You're Ready to Hire Staff

Ep. 69: 5 Things We Need to Normalise in the Beauty Industry

Ep. 68: How My Role as a Salon Owner has Changed Since 2016

Ep. 67: Stop Being Afraid to Hire.

Ep. 66: Interview with Owen & Lauren Lappin (part 2)

Ep. 65: Interview with Owen & Lauren Lappin (part 1)

Ep. 64: How Much Should I Be Paying Myself?

Ep. 63: Should You Give Refunds?

Ep. 62: How to Increase Your Salon Revenue with Retail

Ep. 61: What Policies Do I Need in My Beauty Business?

Ep. 60: 3 Things You Need to Consider Before Hiring Staff

Ep. 59: How to Get Your Clients to Rebook

Ep. 58: Social Media Hacks for Salon Owners

Ep. 57: Q&A #2 - Booking Out New Staff | Staff Management & Content Creation | Setting Boundaries & Switching Off

Ep. 56: Q&A #1 - Oversaturated Markets | Rent vs Revenue | Employing Family & Friends

Ep. 55: 5 Non-Negotiables That Helped Me Build a 7-Figure Business

Ep. 54: What to do When Someone Copies Your Social Media Content.

Ep. 53: After Hours Surcharges - Should You Be Charging Them?

Ep. 52: How to Handle Last-Minute Cancellations and Appointment Changes

Ep. 51: Would Your Business Survive If You Didn't?

Ep. 50: Stop Trying to be The Best.

Ep. 49: What to do when a Team Member Resigns

Ep. 48: Stop People Pleasing!

Ep. 47: 5 Signs You Need to be More Consistent with Your Salon Marketing

Ep. 46: How to Make $1 Million a Year in Your Beauty Business

Ep. 45: Ten Ways You're Sabotaging Your Business

Ep. 44: What To Do When You're Off-Track with Your Monthly Revenue Goals.

Ep. 43: How to Set Income Goals (and Actually Hit Them) for For Your Beauty Business in 2023

Ep. 42: SALON GOALS - The 12 Week Group Coaching Program That Will Skyrocket Your Beauty Biz

Ep. 41: Pre-Made Volume Fans vs Handmade. What's Your Take?

Ep. 40: Don't Do These Things If You Want to Grow Your Clientele in 2023

Ep. 39: Katie Godfrey from KG Salon shares her lash business journey | Awards, Teams, and Balancing Motherhood

Ep. 38: Six Things You Should Be Focusing On If You Want To Grow Your Business in 2023.

Ep. 37: What To Do When Your Partner is Unsupportive of Your Business.

Ep. 36: 3 Things I'd Do Differently If I Had to Start Over in Business Today.

Ep. 35: Don't Make These Communication Mistakes with Your Clients Over the Holiday Season

Ep. 34: How to Survive the Silly Season

Ep. 33: How to Get Started in the Industry and Take the Leap into Your Own Business

Ep. 32: Working in Somebody Else's Salon vs Working for Yourself

Ep. 31: How to Know When You're Ready to Hire

Ep. 30: Are you following up with your Clients?

Ep. 29: How to Get Your Team to Perform at Their Highest Level

Ep. 28: The Pros & Cons of Salon Memberships

Ep. 27: So You Want to Stop Accepting New Clients? Listen to this First!

Ep. 26: Lashes Aren't a Fad | Failure's Not an Option | Systems & Policies | NALA Awards

Ep. 25: Lauren's Beauty Business Journey (part 2/2)

Ep. 24: Lauren's Beauty Business Journey (part 1/2)

Ep. 23: An Easy Way to Set Your Revenue Goals.

Ep. 22: What To Do When Clients Post Reviews Outside of Business Hours. (Bonus)

Ep. 21: What To Do When Your Business Gets a Negative Review

Ep. 20: Five Common Reasons We Self-Sabotage in Business

Ep. 19: Managing the Time Your Apprentices Spend with Contractors. (Q&A)

Ep. 18: The Pros & Cons of Employees vs Contractors

Ep. 17: How to Transition from a Home Salon to a Commercial Salon

Ep. 16: When is it the Right Time to Fire a Client?

Ep. 15: Should Your Team Members Have Salon Related Instagram Accounts?

Ep. 14: How to Prioritise Content Creation in Your Salon Business (Q&A)

Ep. 13: Help! My Team Doesn't Want to be part of Our Social Media Posts (Producer Q&A)

EP. 12: How to Increase Engagement on your Salon Socials Today

Ep. 11: What To Do When A Team Member's Communication Isn't Up To Scratch (Producer Q&A)

Ep. 10: Consistently Great Communication is the Key to Growing Your Salon Business

Ep. 09: Help! I have to tell a pre-existing client the price is going up. (Producer Q&A)

Ep. 08: Putting Your Prices Up is Essential to Maintaining a Thriving Salon Business

Ep. 07: What Wouldn't Lauren Outsource? (Producer Q&A)

Ep. 06: Outsourcing. The path to reclaiming your time and maximising your life (and business).

Ep. 05: "You Do Not Need to Do Another Lash Course"

Ep. 04: Why You Shouldn't Let Other People's Opinions Influence Your Business Decisions.

Ep. 03: Is It Hard Having a Big Team? "You Need to Choose Your Hard".

Ep. 02: How To Take Amazing Lash Photos (Producer Q&A)

Ep. 01: The Key to Growing Your Lash Business is Effective Marketing