All episodes
How Free People is Utilizing Customer-Declared Data to Personalize CX
L.L.Bean's Retail Chief on Powering Omnichannel Growth With New Stores, Tech
Life Time Delivers Omnichannel Personalization to its Fitness Community
Adidas Drives Global Loyalty Through Hyperlocal Member Experiences
Bonus Episode: Key Learnings From the 2023 Retail Technology Report
How McDonald's is Meeting Consumers' Changing Digital Behaviors to Drive Loyalty
How Pep Boys is Using Customer Data to Optimize Marketing
How Kroger Engages Loyalty Members With Agile, Sustainable Lifecycle Marketing
West Music Marketing Exec on Reaching Niche D-to-C and B-to-B Customers
GNC Expands Into Health Services, Grows Loyalty Program
How Valvoline is Using Empathy to Future-Proof its Marketing Strategy
Hodinkee CEO on its Use of Content to Fuel Commerce
GlassesUSA.com's Vision for Future Growth Includes Tech, Omnichannel
Inside DVF's New ReWrap Resale Platform
How Ulta Embraces 'Agile Marketing' to Deliver Personalized Loyalty
Retail Loyalty Expert Emily Teele on Building Culturally Diverse Teams
Inside HanesBrands' Global Sustainability Strategy
H&M Commits to 'Inclusion and Diversity by Design' With Extended Size Assortment
How eBay Refurbished Extends Products' Lifecycles, Wins Customers
How Sam's Club is Enhancing Member and Advertiser Experiences With Real-Time Retargeting
Bob's Discount Furniture's CEO on His Stewardship of Culture and Omnichannel Growth
Report: Omnichannel, Loyalty and Product Fuel Fastest-Growing Retailers
Office Depot's President Discusses the Impact of its New Brand Platform
Men's Wearhouse's Brand Chief on Innovative New Approaches to Prom, Weddings
How This Founder Creates Sustainable Luxury 'Slow Fashion' at Bleusalt
Brixton's CEO on Stores, Partnerships and Organic Content
Madison Reed CEO and Founder Amy Errett on the Evolution of DTC Into Omnichannel Success
Daniel's Jewelers Opens New Stores to Target 'Genzennial' Hispanic Consumers
How Hatch Collective's CEO is Strategically Integrating Leading Maternity Brands
The Fresh Market Uses Shoppable Video to Engage E-Commerce 'Superusers'
The Story Behind Allen Edmonds' 100 Years of Success
How Stitch Fix Marries the Art and Science of Data
Raymour & Flanigan Gains Real-Time, Unified Inventory Data Visibility
How Tableware Retailer Replacements is Utilizing Technology to Get Personal
3 Components of an Effective Loyalty Program
Solo Brands' CEO Shares Strategies for DTC and Wholesale Profitability
MillerKnoll's VP of E-Commerce Shares a Look Into its Digital CX Technology
How JanSport Stays Relevant and Connects With Gen Z Consumers
True Religion Exec on Creating an Engaging, Exclusive Mobile App Experience
Kendra Scott's CEO on How Community, Stores and Associates Are Key to Brand Experience
How Macy's is Engaging Customers Through its Own Your Style Platform
Adore Me VP: 'Inclusive Sizing is an Operations Challenge, Not a Marketing Approach'
How francesca’s is Optimizing Holiday Marketing and Informing 2023 Strategy
Jo-Ann Stores Inspires Positivity and Hope With its St. Jude Holiday Partnership
Bonus Episode: 100 Retailers' Omnichannel Strengths and Weaknesses Revealed
Brook Furniture Rental's CEO Brings Digital Transformation to Logistics
How PetSmart is Evolving to Meet Shifting Customer Needs
The Home Depot Launches Job Network to Empower Skilled Tradespeople
Hollister Launches Mobile App Payment Sharing Tech to Remove Checkout Friction
Shoe Carnival Launches 'Customer Friendly' Universal Rewards Program
How The UPS Store is Supporting the Next Generation of Small Business Owners
The Innovative Tech Behind Circular, Fossil-Free Product at Swiss Sports Brand On
Azazie Uses its Mobile App to Better Understand its Bridal Customers
Inside Saks OFF 5th's New Tender-Neutral Omnichannel Loyalty Program
How Levi Strauss & Co. is Fueling its Expansion Across Latin America
The Strategy Behind Carhartt's New Digital Workwear Collection on Snapchat and Bitmoji
Express Marketing Exec: Mobile App is the Anchor for Brand Loyalty
PepsiCo Pulls Accessible, Actionable Insights From AI
How e.l.f. Beauty Gave its Loyalty Program an Omnichannel Glow Up
SMS Delivers Customer Learnings for Paper Source
Inside ExxonMobil's Agile Approach to Loyalty CX, Powered by Comarch
Christy Sports Fuels Peak Season Sales With Year-Round Marketing
How Ollie's Bargain Outlet Drives Store Traffic, Customer Loyalty With Digital Marketing
How Chipotle Added a Successful Loyalty Program to its Menu
Sleep Number CRM and Loyalty Leader: 'Direct Mail is a Huge Differentiator'
Inside The Vitamin Shoppe's Refreshed Content, Loyalty and SMS Marketing Strategy
Interactive Experiences Help ASICS Capture Customer Data
The North Face 'Lets the Data Lead the Design' in Loyalty Program Relaunch
Wish.com CEO Vijay Talwar on the Company's Turnaround Strategy
Conn's HomePlus' Plan for Becoming a Leader in Unified Commerce
SVS Uses 3D and AR Tech to Reduce Returns, Increase Conversions
How Fast Execution, EQ and Creativity Fuel Rapid Growth at D-to-C Brand True Classic
How Wrangler is Reducing its Boot Print With Bold Sustainability Goals
Renfro Brands' CMO on Navigating Inflation and Supply Chain Disruptions
Lovesac's Product Expansion Strategy: 'Shrink and Eat the Pie'
How Neiman Marcus Group is Championing Environmental and Social Initiatives
BHLDN is Prepared for the 'Year of the Wedding' With a New Approach to Bridal
How CarMax Has Built a Culture of Corporate Social Responsibility
A Look Inside Nordstrom's Retail Media Network
GNC Extends Seamless CX Through Amazon Alexa Voice Ordering
QVC Utilizes Livestream Shopping to Build Communities
How Ron Thurston is Celebrating the Impact of Retail Associates Across America
Taylor Stitch's CEO on the Sustainability Benefits of Accurate Demand Forecasting
How Fable is Innovating Pet Products Through Thoughtful Design
Authenticity, Social Commerce Spur D-to-C Brand ZOX's Growth
TUMI Sees Benefits of its St. Jude Partnership Across its Organization
Nuuly's Customer Success Strategy Stays Agile Through Automation
Pizza Hut Tests and Learns to Improve Digital CX
How The Natori Co. Embraces a Hybrid Retail Strategy
How AI Tools Drive Accurate Inventory Forecasting and Allocation for PacSun
Wine Access' CEO on Meeting Demand Surges, Product Transparency and Subscriptions
How Ulta is Building a Winning Loyalty Program
Collars & Co. Founder on TikTok's Marketing Power
How Kroger's Programmatic Advertising Marketplace is Benefitting Brands
Lids' CEO: Global Brick-and-Mortar Retail is 'Alive and Healthy'
Retail Strategist Melissa Gonzalez on Positioning Stores as a Point of Loyalty
Lands' End's Chief Customer Officer on its Data-First Road Map
Crafting the Art of Personalization in Loyalty and CRM at Michaels
Google Commerce Exec on Creating an Open, Equal and Fair E-Commerce Marketplace
Diverse Merchandise, Financial Accessibility Led Rent-A-Center's COVID Strategy