All Episodes
Grow Your Credit Union — 74 episodes
A Single Point of Failure Is Never A Good Strategy
You Don't Get a Super Team by Hiring Superstars
Is Your Credit Union Just Renting Its Relevance?
Stop Cleaning Up Fraud. Start Seeing It Coming.
There's More Than One Way to Back Your Best People
Communities Don't Form the Way They Did in 1934
Is Your Member Experience Giving DMV Vibes?
Technology Moves in Dog Years
OOPS! ALL MERGERS
I'm Not Lazy. I'm Just a Pessimist.
Your Community Impact Is Probably Not a Secret Worth Keeping
Dictators Don't Make Great Merger Partners
We Keep Swiping Right On New Vendors When We Really Need Couples Therapy
We're Duct-Taping 25 Systems Together and Calling It Integration
We Want You To Tell Us When Nothing Suspicious Is Happening
Don't Forget To Remove Your Prompt From That Next Email (LIVE from CU Intersect)
1995 Called, It Wants Its Compensation Package Back
"If I Just Work 24 Hours a Day, I'll Get More Done"
Maybe The Real Growth Was The Members We Made Along The Way
The Five Dollar Fake CEO
We Make It So Freaking Super Hard To Make That First Deposit
You Can't Convert A Stadium If Your App Sucks
We Don't Measure Our Members By Dollars
Don't Ask Me! Ask the Robots!
Culture Bridges The Pay Gap
The Retirement Plan That Requires A Merger
You Can't Save Yourself To A Profit
Great Executives Are The Exception, Not The Rule
The Board Recruitment Crisis Nobody Wants to Admit
Your Members Are Broke Because You Won't Sell Them Anything
Win at Digital Without Losing the Human Touch
When Boring Is The Bold Move
The Sprint Beats the Stack
You Don't Need to Shout. The NCUA is Actually Listening
When "I Can't" Becomes Industry Policy
The Regulation That Time Forgot
Member Loyalty Starts Next to the Sugar
Can Mobile Branches Fight Back Against Predatory Lending?
NCUA Shakeup Renews Focus on CUSO Collaboration (LIVE at NACUSO Reimagine 2025)
Want to Scale Fast? Start with the Right Partner
From Risk-Averse to Consumer-First
Would Losing Tax-Exempt Status Really Destroy Credit Unions?
Revenue Isn't Our Mission, but It's Evidence We're Doing It Right
Your Calls Aren't Landing, Selling Shouldn't Feel Sleazy, and Your Metrics Might Be Misguided
Bridging Generations, Driving Innovation, and Mastering KPIs (Live in Detroit)
The Struggles of Digital Literacy, When the Well Runs Low, & Are We Always Better Together?
Five Brand Killers, Gen Z Gaps, and Rebranding for Real Growth
Building Trust Before You Call, Big Ears for Better Solutions, & Choosing Your Channels Wisely
The Three Lies of AI, Rate Cuts, and Big Changes Through Baby Steps
Declining Auto Loans, The Quest for Deposits, and The Silent Killer of Small Credit Unions
Return-to-Office Strategies, Major Credit Union Mergers, and Revamping Employee Onboarding
Core Dissatisfaction, Back-out Plans & Choosing Cybersecurity Vendors
Small Businesses, Big Opportunities: How SMB Lending Secures the Future for Credit Unions
Bringing Vendors Together to Drive Credit Union Success
Generalists vs. Specialists: Building the Ideal Team for Growth
Building a Data-Driven Credit Union: Are You Asking the Right Questions?
The True Costs of Forced-Place CPI
How to Beat Rising Costs with an Efficiency-Driven Culture
How To Make Mistakes Matter
Stop Thinking Like a Credit Union and Start Taking Risks
The Era of Being a Member's Primary Financial Institution is Over
Overcoming NCUA Charter Change Rejections
How to Maximize Your Time at Credit Union Events
It's Time To Prune Ineffective Leadership From Our Credit Unions
Why Are There So Few Women Leaders In Larger Credit Unions?
This Is My Identity. There Are Many Like It, But This One Is Mine.
Mission-Driven Credit Unions Attract Dedicated Employees
Earn Trust With a Spreadsheet of Your Flaws
How Can Credit Unions Modernize Retirement Planning?
You'll Forget All About Convenience With Products You Don't Want
Playing It Safe Is a Risk That We're Willing to Take
Why Pay for Therapy When Your Tellers Provide It for Free?
Challenges in Credit Union Boardrooms & CEO Succession Planning
When are Credit Unions Responsible for Financial Literacy?