All Episodes

In Case of "Ick," Break Glass

We Keep Swiping Right On New Vendors When We Really Need Couples Therapy

We're Duct-Taping 25 Systems Together and Calling It Integration

We Want You To Tell Us When Nothing Suspicious Is Happening

Don't Forget To Remove Your Prompt From That Next Email (LIVE from CU Intersect)

1995 Called, It Wants Its Compensation Package Back

"If I Just Work 24 Hours a Day, I'll Get More Done"

Maybe The Real Growth Was The Members We Made Along The Way

The Five Dollar Fake CEO

We Make It So Freaking Super Hard To Make That First Deposit

You Can't Convert A Stadium If Your App Sucks

We Don't Measure Our Members By Dollars

Don't Ask Me! Ask the Robots!

Culture Bridges The Pay Gap

The Retirement Plan That Requires A Merger

You Can't Save Yourself To A Profit

Great Executives Are The Exception, Not The Rule

The Board Recruitment Crisis Nobody Wants to Admit

Your Members Are Broke Because You Won't Sell Them Anything

Win at Digital Without Losing the Human Touch

When Boring Is The Bold Move

The Sprint Beats the Stack

You Don't Need to Shout. The NCUA is Actually Listening

When "I Can't" Becomes Industry Policy

The Regulation That Time Forgot

Member Loyalty Starts Next to the Sugar

Can Mobile Branches Fight Back Against Predatory Lending?

NCUA Shakeup Renews Focus on CUSO Collaboration (LIVE at NACUSO Reimagine 2025)

Want to Scale Fast? Start with the Right Partner

From Risk-Averse to Consumer-First

Would Losing Tax-Exempt Status Really Destroy Credit Unions?

Revenue Isn't Our Mission, but It's Evidence We're Doing It Right

Your Calls Aren't Landing, Selling Shouldn't Feel Sleazy, and Your Metrics Might Be Misguided

Bridging Generations, Driving Innovation, and Mastering KPIs (Live in Detroit)

The Struggles of Digital Literacy, When the Well Runs Low, & Are We Always Better Together?

Five Brand Killers, Gen Z Gaps, and Rebranding for Real Growth

Building Trust Before You Call, Big Ears for Better Solutions, & Choosing Your Channels Wisely

The Three Lies of AI, Rate Cuts, and Big Changes Through Baby Steps

Declining Auto Loans, The Quest for Deposits, and The Silent Killer of Small Credit Unions

Return-to-Office Strategies, Major Credit Union Mergers, and Revamping Employee Onboarding

Core Dissatisfaction, Back-out Plans & Choosing Cybersecurity Vendors

Small Businesses, Big Opportunities: How SMB Lending Secures the Future for Credit Unions

Bringing Vendors Together to Drive Credit Union Success

Generalists vs. Specialists: Building the Ideal Team for Growth

Building a Data-Driven Credit Union: Are You Asking the Right Questions?

The True Costs of Forced-Place CPI

How to Beat Rising Costs with an Efficiency-Driven Culture

How To Make Mistakes Matter

Stop Thinking Like a Credit Union and Start Taking Risks

The Era of Being a Member's Primary Financial Institution is Over

Overcoming NCUA Charter Change Rejections

How to Maximize Your Time at Credit Union Events

It's Time To Prune Ineffective Leadership From Our Credit Unions

Why Are There So Few Women Leaders In Larger Credit Unions?

This Is My Identity. There Are Many Like It, But This One Is Mine.

Mission-Driven Credit Unions Attract Dedicated Employees

Earn Trust With a Spreadsheet of Your Flaws

How Can Credit Unions Modernize Retirement Planning?

You'll Forget All About Convenience With Products You Don't Want

Playing It Safe Is a Risk That We're Willing to Take

Why Pay for Therapy When Your Tellers Provide It for Free?

Challenges in Credit Union Boardrooms & CEO Succession Planning

When are Credit Unions Responsible for Financial Literacy?