All Episodes
The Customer Success Pro Podcast — 82 episodes
Scaling Digital Customer Success with AI with Joe Di Grande
Stop Reporting Churn. Start Forecasting NRR.
Your First 90 Days Owning an NRR Number: The VP of Customer Success Operating Plan
The CS Playbook Is Broken: Change Management in the AI Era with Tom Ronen
AI For QBR Prep and How To Build A Board Ready Value Story
Handling Price Increase Conversations Without Losing Customer Trust
AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes
Revenue Storytelling For Every Post Sale Role
The Visibility Framework That Makes Leadership Remember Your Name For Promotions
Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal
How to Conduct Effective Churn Retrospectives
The Revenue Operating System: How to Plan a Quarter Like a Revenue Leader and Hit Your NRR and GRR Goals
AI Fluency in CS: How to Build a Team That Actually Adopts AI with Cassie Vaughn
A Renewal Is A Sale: From Friendly To Commercial Impact in Customer Success (Part 2)
A Renewal Is A Sale: From Friendly To Commercial Impact in Customer Success (Part 1)
Building Customer Relationships – The Power of Multi-Threaded Engagements with Brittany Casey
AI Is Not Replacing Customer Success… But It Is Exposing Bad CS
Customer Success Is Now a Revenue Team…But No One Trained You for It
From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox
Why Renewals Are Won or Lost Before the Renewal Call
How to Handle Customers Asking for a Discount on Renewal
Designing a Value Led Customer Success Organization with Jim Richmond
The Power of Monthly Revenue Enablement in Customer Success
Stop Doing Check In Calls and Turn Every Customer Conversation Into A Value Call
How To Build A Revenue Success Plan Your Customer Will Actually Use
How to Prove ROI When Your Product Does Not with Natasha Evans
2026 predictions: Will Customer Success become Account Management or Support?
From PLG to SLG: How to Rebuild Customer Success When You Go Upmarket with Alon Ahronberg
Turning Renewals into Predictable Revenue Forecasts and an Upsell Pipeline with Emma Lampert
The 3 Revenue Levers Every CS Pro Must Master in 2026
The One Thing That Turns You From Task Doer To Revenue Advisor
Being the First CS Leader within a Go-to-Market Team with Ashley Stamps-Lafont
Your 2026 Playbook: How to Future-Proof Your CS Career
How CS Pros Can Drive More Revenue Without Becoming Sales
Building High-Performing CS Teams Without Playbooks with Courtney Balban
How to Set CS Career Goals That Actually Lead to Promotions
How to Build Digital Success Plans That Actually Drive Adoption with Alana Stoltzfus
Driving More Value in Executive Business Reviews
Rethinking Health Scores in Customer Success with Sean Reid
Dealing with Customers That Ghost You 👻
Implementing a Customer Success Strategy from Scratch
How to Handle Customer Objections During Renewals
How to Transform Your Customer Success Team into a Revenue Driver
How to Build a Scalable Onboarding Program from Scratch with Cara Benecke
The Journey of a Customer Success Pro: From CSM to VP
How to Drive Customer Adoption in the First 90 Days
The Strategic CSM: How to Drive Business Outcomes with Chad Horenfeldt
How to Handle Product Delays and Customer Expectations
Top Mistakes to Avoid as a Customer Success Leader
Creating a Customer-Centric Culture at Your company
Moving from Customer Service to Customer Success with Lena Theres Zimmermann
How to Get Promoted in Customer Success: Build a Personal Development Plan That Works
Active Listening in Customer Success: The Skill That Changes Everything
Mastering Time Management in Customer Success
TTV Explained: How To Deliver Customer Value Faster in Customer Success
How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner
Mastering the Art of Strategic Negotiation in Customer Success
The Expansion Mindset: How Great CSMs Drive Growth Without Selling
The AI-Powered CSM: What It Really Looks Like in 2025
Build Your First Customer Success Retention Program with Parul Bhandari
How to Build Strategic Relationships with Your Customers
Transforming Customer Success: From Reactive to Proactive
Improve Your Storytelling Skills by 200% and Land Your Next Upsell
Why Your Marketing Team is the Key to CS Revenue Growth with Ashna Patel
How to Identify At-Risk Customers and Save Them
The #1 mistake CSMs make when trying to drive expansion — and how to fix it
The Anti Check-In: How to CSM on a Daily Basis to Drive Value and Expansion with Melanie Faye
The One Thing That Will Make or Break Your Customer Success Career
How to Scale a Customer Success Team Without Losing Customer Value with Saahil Karkera
The Power of Data Driven Decision Making in Customer Success with Guy Rahamim
From CS to Sales Growth: Turning Upsells into New Sales with Ejieme Eromosele
First time Customer Success Leader to a Revenue Leader with Stijn Smet
Customer Success Metrics That Drive Growth with Jay Nathan
How to Get Promoted into an Enterprise CSM with Caly Agar
Using AI in Your Daily Customer Success Routine with Alex Turkovic
Leading with Value and Increase Revenue in Customer Success with Madelyn DePrey
Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes
How to Get Hired in Customer Success in a Tough Job Market with Jared Orr
How to become a Strategic Customer Success Manager with Erika Villarreal
Customer Success Career Path to the C-Suite with Kristi Faltorusso
Psychological Mindset Shift from Reactive to Proactive Customer Success with Rachel Provan
Welcome to The Customer Success Pro Podcast by Anika Zubair