E3: Engage and Empower with Empathy

Discover how improv in leadership can transform your corporate culture in this episode featuring expert Jon Colby. We explore the powerful intersection of workplace empathy, psychological safety, and effective communication, offering practical strategies to make every team member feel valued and heard. Learn why mastering deep listening and the "Yes, And" mindset is essential for fostering an inclusive workplace culture, breaking down barriers for introverts, and turning professional mistakes into opportunities for growth. Whether you are looking to enhance your leadership communication skills or implement real-world empathy challenges, this conversation provides the tools necessary to build a more collaborative, connected, and high-performing team.Sound bites"You just want to feel like you matter.""We get so stuck on words.""Interested people are interesting to people."Chapters00:00 Introduction and Improv Background02:39 The Power of Improv in Leadership05:48 Connecting Improv to Workplace Empathy08:40 Deep Listening and Communication11:24 Creating Inclusive Environments13:57 The Role of Failure in Improv and Leadership16:58 Real-World Applications of Improv Techniques20:12 Creating Comfortable Interactive Experiences24:27 Building Connections Through Improv27:59 The Power of Questions in Leadership31:37 Passing the Empathy Torch Guest Links:Website: https://joncolby.com/ Social media:https://www.linkedin.com/in/joncolbyspeaks/ https://www.instagram.com/joncolbyspeaks https://www.facebook.com/JonColbySpeaks Join The Empathy Collective community and meet leaders like Jon: www.theempathycollective.com

Discover how empathy-driven leadership can transform organizational culture in this thought-provoking episode of the Return on Empathy podcast featuring Robert Quinn. Explore how fear-based leadership erodes trust, fuels dysfunction, and perpetuates toxic workplace cycles—and why vulnerability, authenticity, and collective intelligence are essential for lasting change. Drawing on powerful frameworks like “twice-born leadership” and the shift from vicious to upward cycles, this episode offers practical insights for leaders seeking resilience, cultural transformation, and human-centered performance. If you’re ready to rethink leadership, elevate employee engagement, and harness empathy as a strategic advantage, this conversation is your blueprint.Sound Bites"Fear drives dehumanization in society""Trauma from layoffs can linger for years""Change begins with one conversation"Chapters00:00 Introduction to Leadership Excellence02:39 The Cost of Neglecting Collective Empathy05:28 Fear and Leadership in Modern Organizations07:39 The Impact of Fear on Human Interaction10:18 Cycles of Fear and Disintegration12:48 The Power of Vulnerability in Leadership26:38 The Loss of Humanity in Leadership27:39 Grieving and Strengthening Workplace Culture28:52 Fear-Driven Mindsets in Organizations30:46 Rethinking Executive Recruitment34:02 The Cost of Unconventional Leadership40:48 Imagining a Better Workplace44:35 Creating Collective Intelligence49:19 The Journey from C Student to LeaderResourcesRobert Quinn's Work on Leadership and Change - https://michiganross.umich.edu/faculty-research/faculty/robert-quinnThe Power of Vulnerability by Brené Brown - https://a.co/d/07QWcXKeFuture Shock Book (1984): https://a.co/d/03uxjTLVFear and Fury Book (2026): https://www.heatherannthompson.com/fear-and-furyLearn more about Bob Chapman’s (former CEO and Chairman of Barry-Wehmiller) legacy:https://www.barrywehmiller.com/post/podcast/2026/04/08/podcast--remembering-bob-chapman-pt.1Learn more about The Empathy Collective: www.theempathycollective.comGuest LinksLinkedIn - https://www.linkedin.com/in/robert-e-quinn-57b9a9100/

In the second installment of this Leadership Excellence Series, Robert Quinn challenges leaders to rethink everything they’ve been taught about performance and change—arguing that true transformation doesn’t come from fixing problems, but from studying and scaling excellence. This thought-provoking conversation dives into how deeply embedded systems shape behavior, why emotion is an often-ignored driver of results, and how empathy, purpose, and “sacred space” can unlock extraordinary performance. Quinn offers a bold invitation to move from fear-based leadership to a more conscious, purpose-driven approach—one rooted in collective empathy and human connection. If you’re ready to transcend conventional leadership and create lasting cultural change, this episode delivers both the mindset shift and practical steps to get there.Sound Bites"Emotion is a huge piece of reality""Adore them to produce excellence""Ask what result do I want to create?"Chapters00:00 Introduction to Leadership Excellence04:51 The Challenge of Conventional Systems11:34 Transforming Fear into Faith18:16 The Power of Empathy in Leadership26:26 Purpose-Driven Leadership and Its Challenges29:19 The Power of Love in Leadership34:43 Inspiration Meets Practicality35:27 The Threat of Purpose38:18 Collective Empathy in Organizations47:48 Transcending Conventional Leadership55:47 The Universal Connection of HumanityResourcesRobert Quinn's Books on Leadership and Excellence - https://www.amazon.com/s?k=Robert+Quinn+leadershipRobert Quinn’s blog article on Collective Empathy:https://robertequinn.com/uncategorized/collective-empathy/Robert Quinn’s blog article on Personal Change and Sacred Space:https://robertequinn.com/uncategorized/personal-change-and-sacred-space/Guest linksLinkedIn - https://www.linkedin.com/in/robert-e-quinn-57b9a9100/Learn more about The Empathy Collective: www.theempathycollective.com

In this powerful first installment of a three-part Leadership Excellence Series, renowned leadership expert Robert E. Quinn explores what happens after leaders hit the breaking point—and how crisis can become a catalyst for profound transformation. Drawing on deeply personal stories and decades of research, Quinn reveals how fear-driven leadership erodes trust and performance, while self-reflection, purpose, and “micro moments of love” unlock authentic, high-impact leadership. Listeners will gain practical tools—including Quinn’s four questions for conscious leadership—to navigate uncertainty, rewire ingrained leadership patterns, and foster collective empathy within their organizations. If you’re seeking to lead with greater clarity, resilience, and humanity in today’s volatile workplace, this episode offers a roadmap for leadership rebirth and sustainable excellence.Sound Bites"Fear-driven leadership creates tension in workplaces.""Early life experiences shape our leadership patterns.""Crisis can be a catalyst for leadership rebirth."Chapters00:00 Introduction and Guest Welcome01:26 The Context of Fear-Driven Leadership02:53 Robert Quinn’s Personal Journey of Finding the Center06:27 The Power of Self-Reflection and Spiritual Surrender09:19 The Grounded Theory of Human Influence10:39 Rebirth and the Impact on Leadership Effectiveness12:51 The Process of Rebirth and Continuous Transformation19:54 The Influence of Early Life Experiences on Leadership23:59 The Systemic Impact of Educational and Organizational Patterns28:53 Crisis as a Catalyst for Leadership Rebirth32:22 The Role of Purpose and Vision in Leadership39:26 The Power of Collective Purpose During Crisis45:02 Reflection and Self-Regulation in Leadership57:11 The Four Questions for Conscious Leadership01:03:37 Micro Moments of Love and Leadership01:06:29 Closing Remarks and Next StepsResourcesLift by Robert Quinn and Ryan W. Quinn https://www.amazon.com/Lift-Transforming-Leadership-Organizational-Change/dp/1609949274The Power of Employee Journey by Bob Quinn - https://www.amazon.com/Power-Employee-Journey-Robert-Quinn/dp/1119876543Collective Empathy Concept - https://hbr.org/2020/05/collective-empathyLove 2.0 by Barbara Fredrickson - https://www.amazon.com/Love-2-0-Science-Positive-Emotion/dp/0553386694Guest LinksLinkedIn - https://www.linkedin.com/in/robertquinnUniversity of Michigan Leadership Accelerator: Building High-Impact Practices: https://michiganross.umich.edu/programs/executive-education/leadership-accelerator-building-high-impact-practices?event=12673Learn more about The Empathy Collective: www.theempathycollective.com

What if the biggest risks in your organization aren’t visible on your dashboards? Return on Empathy (ROE) challenges traditional leadership thinking by exploring what metrics miss—unspoken concerns, hidden risks, and the human experience behind performance. Hosted by founder and Chief Empathy Officer at The Empathy Collective, Rebecca Dhrimaj, this podcast reframes empathy as decision intelligence—helping leaders see clearly, act earlier, and build organizations that endure.

In this special episode, Rebecca Dhrimaj, founder of The Empathy Collective, explores the transformative power of empathy in leadership and introduces the concept of Return on Empathy (ROE) as a critical lens for understanding organizational performance. Challenging traditional metrics that often overlook the human experience, this conversation reveals how a lack of empathy can create hidden risks, fuel organizational silence, and ultimately undermine workplace culture and results. Listeners will gain practical insights into how empathetic leadership uncovers blind spots, strengthens employee wellbeing, and drives more sustainable success—making this episode essential for leaders focused on leadership development, organizational performance, and building healthier, more resilient organizations.*The ROE podcast is dedicated to the late Bob Chapman, former CEO and Chairman of Barry-Wehmiller and co-author of Everybody Matters: The Extraordinary Power of Caring for Your People Like Family.*Sound bites"Empathy is how leaders understand reality.""Traditional metrics miss the human experience.""Return on empathy redefines leadership success."Chapters00:00 Introduction to Return on Empathy04:45 The Importance of Empathy in Leadership10:55 Understanding Organizational Blind Spots16:03 Redefining Success: From ROI to ROEResources Return on Empathy (Book) co-authored by Rebecca Dhrimaj and David Allan Galloway with a Foreword written by Robert E. Quinn - expected release Spring 2027The Empathy Collective - https://theempathycollective.comBob Quinn - University of Michigan Ross School of Business - https://michiganross.umich.edu/faculty-research/faculty/bob-quinn

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this episode, Tucker Kaas shares his unconventional path from aspiring pastor to HR leader at Kaas Tailored, offering powerful insights on leadership, HR, and change management within a family-owned manufacturing environment. He explores how strengths-based leadership and a deep understanding of team dynamics can drive resilience, boost engagement, and elevate performance. Tucker also unpacks practical strategies for leading change without chaos, communicating with clarity, and leveraging AI thoughtfully in the workplace. Whether you're navigating the complexities of a family business or seeking to build more resilient, high-performing teams, this conversation delivers actionable takeaways grounded in real-world experience.Sound Bites"I like going from good to great.""I can do this thing called delegation now.""What problems are we trying to solve?"Chapters00:00 Tucker's Journey to Cost-Tailored02:35 Leadership Lessons from Family Dynamics07:10 Navigating HR Challenges11:11 Self-Awareness in Leadership12:15 Utilizing Strengths for Team Success16:48 Implementing Change Without Chaos23:06 Influencing Change Through Sociograms29:12 Creating Resilient Teams in Uncertain TimesContact Tucker to schedule a facility tour at Kaas Tailored: [email protected] more about Kaas Tailored: https://kaastailored.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this episode, Rebecca sits down with Dr. Kim Cameron—professor emeritus of management and organizations and cofounder of the Center for Positive Organizations at the University of Michigan Ross School of Business, and founder of The Cameron Institute—to explore the transformative power of positive leadership. Drawing on decades of research, Dr. Cameron explains how organizations that embrace positive deviance—practices that produce extraordinary results—often outperform their peers. The conversation dives into practical feedback strategies, the importance of empathetic communication, and how leaders can guide organizational change while strengthening workplace culture and resilience. Dr. Cameron also introduces the “90 in 90 Challenge,” a simple but powerful framework designed to spark positive practices and meaningful leadership development, showing how small, intentional actions can create lasting cultural change.Chapters00:00 The Journey into Positive Leadership10:45 Understanding Positive Deviance in Organizations21:43 Effective Feedback and Communication Strategies32:23 Empathy and Change Management in Organizations43:21 The 90 in 90 Challenge: Inspiring Positive ChangeAdditional Resources:Learn more about The Cameron Institute: https://cameron.institute/Learn more about Kim and his research: https://www.kimscameron.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this powerful episode, Raj Sisodia explores the awakening of conscious capitalism and why true leadership begins with healing. Through candid reflections on trauma, self-reflection, and the search for purpose, he challenges today’s business paradigm—arguing that organizational health must prioritize mental health and inner peace, not just financial performance. Discover how leaders who confront their own wounds, practice self-love, and embrace conscious self-awareness can transform business ethics, foster healthier cultures, and create companies rooted in compassion and humanity. If you’ve ever wondered whether business can be beautiful, noble, and driven by love and care, this conversation offers a roadmap to more awakened, purpose-driven leadership.Sound Bites"We are all kind of sleepwalking.""Business can be run on love and caring.""You need to reveal it, feel it, and heal it.”Chapters00:00 The Journey to Conscious Capitalism11:24 Finding Purpose and Inner Peace20:57 The Importance of Community in Healing22:50 Introducing the Healing Toolkit34:15 Rethinking Business and HumanityAdditional ResourcesLearn more about Raj’s work and his books: https://rajsisodia.com/Learn more about Conscious Capitalism: https://www.consciouscapitalism.org/Raj’s TEDx talk Reimagining Capitalism with Higher Consciousness: https://youtu.be/O8faXr6WhCM?si=VLuaXBy3MblpXa9NRaj’s TEDx talk The Healing Organization:https://youtu.be/LWs6HFOkNEY?si=9gsyKwK1w2TfWGlmLearn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this episode, Dr. Zach Mercurio explores how mattering shapes leadership, employee engagement, and workplace culture. Through research, case studies, and practical insights, he explains why human connection, employee recognition, and a clear sense of purpose are essential for creating meaningful work. Listeners will learn actionable leadership skills to strengthen organizational behavior, foster belonging, and build environments where people feel valued—unlocking higher performance and lasting impact across teams.Sound Bites"It's about how you see what you do.""Only people value people.""What's the ROI of hugging your mom?"Chapters00:00 The Journey to Workplace Significance03:00 Understanding Mattering and Purpose in Work05:42 The Impact of Leadership on Employee Significance08:15 Creating a Culture of Mattering11:25 The Role of Human Connection in Leadership14:09 Measuring Mattering in the Workplace16:52 Long-term vs Short-term Leadership Mindsets21:58 The Importance of Human Energy in Organizations24:21 High Support and High Challenge Leadership26:14 Redefining High Performance in Leadership27:34 Case Study: American Express Global Business Travel30:30 Grassroots Leadership and Interactional Power34:55 Simple Steps to Create an Environment of Mattering37:15 The Essential Need to MatterResources:Visit Zach's website: https://www.zachmercurio.com/Learn more about Zach's courses with Simon Sinek's The Optimism Company: https://simonsinek.com/optimists/zach-mercurio/What Work Is poem by Philip Levine referenced in this episode: https://www.poetryfoundation.org/poems/52173/what-work-isLearn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this episode, Ben Hoseus explores how leadership grounded in respect for people and intentionality can drive continuous improvement across cultures. Drawing on his journey from the United States to Africa, Ben shares how lean principles translate into diverse environments and why cultural diversity is a powerful catalyst for employee engagement and stronger organizational culture. Through practical stories and actionable insights, listeners will discover how thoughtful problem solving and a deep commitment to people can help leaders build more adaptive, resilient teams.Sound Bites"It's about mutualistic arrangement.""We have a very willing workforce.""Intentionality is the key element."Chapters00:00 Ben's Journey Across Continents03:09 Defining Respect for People in Leadership11:53 Lean Principles in the African Context20:13 The Importance of Intentionality in Growth23:48 Practical Steps for Lean ImplementationLearn more about Lean Institute Africa: http://www.lean.org.za/Learn more about Business Through People (BTP): http://www.btp.dk/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this insightful leadership podcast episode, Sarah Kernion explores how nonverbal communication, motherhood, and empathy shape stronger leaders and healthier corporate cultures. Drawing from her experience parenting children with profound autism, she introduces the powerful idea of “inchstones” over milestones, encouraging leaders to recognize progress through small, meaningful moments. The conversation highlights how intentional recognition, emotional awareness, and effective communication skills can transform workplace connection and morale. Kernion also shares why embracing discomfort is essential for personal growth and how celebrating small wins fuels motivation across teams. Whether you’re focused on leadership development, building a culture of empathy, or redefining success through inchstones, this episode offers practical insights to help you lead with humanity and purpose.Sound Bites"Don't be reactive, take a pause to observe.""The only downside is your discomfort.""Just do the next right thing."Chapters00:00 Introduction and Personal Journey04:47 The Impact of Nonverbal Communication10:45 Lessons from Motherhood and Leadership16:01 Inchstones vs. Milestones21:35 Creating a Culture of Recognition27:13 Embracing Discomfort for GrowthCheck out Sarah’s Inchstones podcast: https://open.spotify.com/show/2b060ReJxw9d6UykbeoXlN?si=b2830cce711a4b81Sarah’s Substack: https://inchstones.substack.com/Sarah’s website: https://saturdaysstory.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.What does it really mean to lead with heart in today’s high-pressure workplaces? In this episode, Mark Crowley shares his powerful journey from a challenging childhood to becoming a leading voice in heart-centered leadership, employee well-being, and emotional intelligence. Through his globally recognized podcast, his writing in Fast Company, and his work as a speaker and consultant, Mark has become a guiding voice for leaders everywhere who want to build workplaces where people truly flourish. Together, we explore how leadership, mental health, and workplace dynamics intersect—and why corporate culture must evolve beyond engagement metrics to truly support people. Mark reflects on the resistance he faced introducing well-being-focused management strategies, the surprising parallels between parenting and leadership, and why prioritizing employee feelings drives stronger performance, loyalty, and long-term growth. As organizations confront burnout, economic uncertainty, and shifting expectations, this conversation offers practical insights into personal growth, leadership accountability, and the future of work grounded in well-being.Sound bites"The heart is much more than a pump.""I was met with a lot of resistance.""We need to move on from engagement."Chapters00:00 Introduction to Mark Crowley and His Work04:19 Mark's Personal Journey and Its Impact on Leadership10:52 The Evolution of Leadership Philosophy15:27 The Connection Between Employee Well-being and Leadership22:43 Rethinking Employee Engagement Surveys24:46 Integrating Well-Being into Leadership Culture30:36 Addressing Burnout in Leadership40:54 The Future of Employee Well-Being45:51 Conclusion and Call to ActionLearn more about Mark C. Crowley’s books and podcast: https://markccrowley.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.What does it really take to build an inspired workforce—one where people feel respected, included, and empowered to do their best work? In this episode, Rebecca Dhrimaj sits down with Gary Peterson and Nermana Kuzmanovic of O.C. Tanner to explore how intentional human connection fuels employee engagement and lasting cultural transformation. Through personal stories, practical examples, and candid leadership insights, they unpack why respect isn’t just a value—it’s a daily practice—and how small, meaningful actions can unlock extraordinary human potential at work.Sound bites"Creating a human connection leads to incredible business results.""The greatest thing about this company is respect.""People feel safe to speak their mind.""It's a sense of family where human potential becomes alive.""We want people who want to make a difference in people's lives.""The power of empowering people unleashes so much more human potential."Chapters00:00 Creating an Inspired Workforce06:29 Personal Journeys and Transformations12:36 The Power of Inclusion and Belonging18:06 Measuring Success in Workplace Culture24:27 Engagement Activities that Inspire30:51 Preparing Future Leaders41:44 Taking the First Step Towards ChangeLearn more about O.C. Tanner: https://www.octanner.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.What if the secret to retaining millennials isn’t another perk—but purpose? In this episode, Dr. Katie Thomas unpacks why “purpose is retention” and how connecting everyday tasks to a bigger mission can dramatically boost work engagement. Through the timeless story of three masons—each seeing the same work very differently—we explore why meaning, organizational support, and feeling valued matter more than ever for today’s workforce. If you’re struggling with millennial retention or wondering how to turn “I’m laying bricks” into “I’m building something that matters,” this conversation is a must-listen.Learn more about Dr. Katie Thomas’s research and take her 7 Blind Spots quiz: https://moremillennialexecutives.com/Dr. Katie Thomas’s YouTube Channel: https://www.youtube.com/@drkatiethomasLearn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this episode, Tracey Minutolo shares her journey from scientist to operational excellence leader and how empathy, mentorship, and reflection have shaped her approach to leadership and change management. Drawing on her background in Lean Six Sigma, she explores how process improvement and team development go hand in hand when leaders take time to listen, understand individual CliftonStrengths, and connect initiatives to real business value. The conversation highlights how empathy can transform resistance into engagement, why mentorship is critical for professional growth, and how reflective leadership practices support sustainable improvement in fast-paced environments. This episode offers practical insights for leaders focused on operational excellence, people-centered change, and building high-performing, inclusive teams.Sound bites"I fell in love with making things better for people.""There's nothing more empathetic than listening to someone's ideas.""Resistance often isn't true resistance; it's misunderstanding.""Slow down to speed up."Chapters00:00 The Journey from Science to Operational Excellence10:26 The Power of Mentorship and Development16:56 Empathy in Change Management27:37 Navigating Shifting Priorities and Team Focus32:41 The Importance of Reflection in LeadershipLearn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In healthcare, almost no one enters the field without a desire to care—but good intentions don’t always translate into healthy teams or sustainable cultures. In this episode, inspired by Dr. Josh Hartzell’s recently published book, A Prescription for Caring in Healthcare Leadership, we explore the empathy gap in healthcare and why so many well-intentioned leaders struggle with execution. The conversation unpacks what caring leadership looks like in practice, how the absence of strong role models shapes culture, and why “a lack of know-how” often undermines even the best intentions. It’s a powerful reflection on leading with empathy—and creating the kind of healthcare culture most leaders aspire to, but few are taught how to build.Learn more about Dr. Hartzell and his book: https://joshuahartzellmd.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this insightful podcast episode, Rebecca Dhrimaj sits down with leadership coach Casey Carpenter to unpack the powerful intersection of introversion, confidence, and authentic leadership. Together, they challenge common stereotypes about introverts, explore the impact of imposter syndrome, and reveal how empathy and presence can transform communication in the workplace. Casey shares her personal journey from shy introvert to confident speaker, offering practical strategies for leaders—especially women in business—to find their voice, lead with authenticity, and create psychologically safe environments where individuals can thrive. This conversation is a must-listen for anyone focused on personal growth, empathetic leadership, and coaching approaches that honor individual strengths while fostering inclusive, high-performing teams.Sound bites"You’ve got presence.""You need ‘on ramps.’""Empathy is not weakness."Chapters00:00 Breaking Stereotypes of Introversion02:55 The Journey from Corporate to Coaching05:28 Finding Presence and Authenticity08:11 The Power of Listening and Thought Processing10:58 On Ramps for Introverts in Conversations14:07 Overcoming Imposter Syndrome16:28 Empathy in Leadership19:31 Strengths and Self-Awareness in the Workplace22:13 Creating a Safe Work Environment24:59 Practical Steps for Leaders28:02 The Ripple Effect of Leadership30:38 Closing Thoughts on Leadership and PresenceLearn more about Casey and her work: https://www.speakandownit.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this episode, Melody shares her inspiring career transition from math enthusiast and educator to UX researcher, revealing how empathy sits at the heart of both learning and user experience design. Through storytelling and real-world examples, she explores how understanding mental models, problem solving, and collaboration can transform math education and create more inclusive learning environments. Melody also reflects on how teaching skills translate seamlessly into UX research, helping teams advocate for user needs while balancing perspectives across tech, education, and design. This conversation is a powerful reminder that empathy, communication, and curiosity are essential tools for anyone shaping meaningful learning and user experiences.Chapters00:00 The Journey of a Math Wizard12:48 Empathy in Education and Learning26:11 Transitioning to UX Research38:02 Empathy as a Strategic Tool in TechLearn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this special holiday episode, host Rebecca Dhrimaj reflects on the powerful conversations she had in 2025 with Bob Chapman, former chairman of Barry-Wehmiller, and Bob Quinn, professor emeritus at the University of Michigan Ross School of Business, to explore what human-centric leadership truly looks like in times of change and uncertainty. Rooted in empathy, courage, and authenticity, the discussion underscores how strong corporate culture, community, and workplace well-being are essential to building resilience and sustaining meaningful success. As leaders navigate an evolving workplace—especially during the reflective holiday season—this episode invites listeners to consider how we show up for our people and why leadership is, at its core, deeply human. The conversation also offers a special glimpse into an upcoming 2026 episode featuring Zach Mercurio, diving into the power of mattering and significance and why helping people feel seen, valued, and needed may be one of the most important leadership responsibilities of all.For more on Bob Chapman, revisit Truly Human Leadership (Eps. 40) and Courageous Patience and a Safe Bus (Eps. 41)For more on Bob Quinn, revisit Deep Change (Eps. 53) and Inspiring Change with Empathy (Eps. 54)Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this powerful episode, Debi Lynn opens up about her extraordinary journey through loss, grief, and resilience after losing her four-month-old son and her job in the same week. She shares how a moment of crisis became the turning point that helped her rebuild her life with the support of her community. Today, Debi empowers women to transform pain into purpose—and even profit—through business resilience, storytelling, and healing. Tune in to hear her raw, inspiring conversation about finding strength in tragedy and discovering what’s possible on the other side of survival mode.Sound bites"Grief has no timeline.”"What brings me joy?""Turning pain into profit."Chapters00:00 A Journey of Loss and Resilience08:56 Transforming Pain into PurposeLearn more about Debi Lynn and her work with resilience and grief:https://debilynnfl.com/ https://www.friendsingrief.com Learn more about The Empathy Collective: https://www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.Discover how empathy, leadership, and design intersect in this inspiring conversation with industrial designer Mike Laut, founder and CEO of Laut Design. In this episode of E3: Engage and Empower with Empathy, host Rebecca Dhrimaj explores how empathy drives creativity, strengthens team dynamics, and fuels innovation in user experience and industrial design. Mike shares his journey from freelancer to leader, revealing how core values, authentic communication, and a deep understanding of users help teams tackle complex business challenges with clarity and purpose.Sound bites"The client is always surprised.""We never shrunk, only ever grew.""Boredom is cancerous around here."Chapters00:00 Welcome and Introduction to Lout Design04:17 Mike's Journey into Industrial Design06:44 From Freelancing to Building a Team09:49 The Role of Empathy in Design12:16 Understanding Customer Needs through Empathy14:59 Case Study: Designing a Tech-Enabled Sprayer17:38 Client Surprises and the Importance of Research20:14 Navigating Business Challenges and Team Morale22:50 Core Values and Company Culture28:25 Lessons Learned and Future Directions40:03 Introduction to Empathy in the Workplace40:12 The Importance of Emotional IntelligenceLearn more about Laut Design: https://lautdesign.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.Discover how empathy can fuel entrepreneurship in this inspiring conversation with Anqi Xia, founder of The Cozy Spa Retreat Group. Anqi shares how she built a supportive workplace for her largely immigrant workforce through flexible scheduling, open communication, and team-first leadership. She reveals how a caring culture not only strengthens client care and brand identity, but also drives sustainable business growth. Whether you’re a leader, an aspiring entrepreneur, or simply curious about building healthier teams, Anqi’s story is a powerful reminder that empathy isn’t just good for people, it’s good for business.Sound bites"Wellness is not just a service.""I try to build a caring culture.""Your success starts and ends with people."Chapters00:00 The Journey to Entrepreneurship02:28 Building a Caring Team05:27 Creating a Supportive Workplace Culture07:54 Flexible Scheduling and Employee Growth10:40 Balancing Business Growth and Empathy16:04 Advice for Aspiring Business OwnersLearn more about the Cozy Spa Retreat Group: https://cozyfootspa.ca/, https://comfortfootspa.ca/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this episode, host Rebecca Dhrimaj sits down with empathy advocate and founder of Empathy Everywhere, Mimi Nicklin, for a powerful conversation about how empathy can transform leadership, strengthen communication, and deepen relationships in both the workplace and the community. Mimi shares insights on navigating cultural nuances, addressing the global empathy deficit, and embracing listening as the foundation of meaningful connection. Together, they explore how small, intentional actions fuel personal growth and why empathy remains one of the most essential skills leaders can cultivate today.Sound bites"Empathy is a powerful message.""I see you.""We need a way to reconnect to ourselves.""Use people's names.""Every small step counts."Chapters00:00 Introduction to Empathy and Its Importance07:12 Mimi's Journey to Empathy Advocacy16:20 Cultural Nuances of Empathy18:42 Understanding the Empathy Deficit25:01 Implementing Empathy in Leadership29:03 Practical Steps to Cultivate EmpathyShow LinksLearn more about Mimi and Empathy Everywhere: https://www.empathyeverywhere.co/Learn more about The Empathy Collective: https://www.theempathycollective.com/President Barack Obama’s 2006 commencement speech referenced in this episode: https://youtu.be/2MhMRYQ9Ez8?si=lFGCyASKQVPNZ6ly

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this inspiring episode, aesthetic medicine expert and clinical director at Cosmedica Aesthetics, Chantal Mazzone, shares how empathy, leadership, and patient care intersect to create life-changing results. With over 20 years in the field, Chantal opens up about her unique journey from business school to nursing and how she built a thriving small business rooted in compassion and confidence. From restoring self-esteem through injectables to empowering her team with trust and positivity, this conversation reveals the human side of aesthetics — and the powerful transformations that happen when empathy leads the way.Sound bites"You see their whole world in many ways.""Patients come to you, giving you a hug.""You create a new person."Chapters00:00 Chantal's Journey into Aesthetic Medicine05:16 The Importance of Empathy in Healthcare06:41 Building a Patient-Centric Practice08:12 Creating Connections with Patients09:44 Advice for Small Business LeadersLearn more about Cosmedica Aesthetics: https://www.cosmedicaaesthetics.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.What does it take to truly transform your life? In this inspiring episode, life coach Lin Yuan-Su shares her powerful journey from registered dietitian to life coaching, revealing how empathy, gratitude, and self-awareness can spark profound personal growth. Lin opens up about the mindset shifts that helped her leave an unfulfilling career, trust the process, and take courageous steps toward her authentic calling. Whether you're seeking a career change, craving deeper human connection, or wanting to align with your true self, this conversation offers actionable tools, heart-centered wisdom, and a reminder that transformation begins with a single step. Sound bites"Empathy catalyzes change and transformation.""We are all connected to the One Source.""All that’s required is the first baby step."Chapters00:00 Introduction and Background of Lin Yuan-Su06:22 Transition from Dietitian to Life Coach12:54 The Power of Gratitude in Transformation18:31 Empathy as a Catalyst for Change27:42 Trusting the Process and Taking ActionLearn more about Lin Yuan-Su and The Enlightened Success™ Institute: https://enlightenedsuccess.com/Learn more about The Empathy Collective:https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.From Hollywood Dreams to Soul-Led Success — In this inspiring episode, founder and CEO of Avant Haüs Media, Christina Barsi, opens up about her transformation from aspiring actress to intuitive podcast producer. She shares how navigating Hollywood’s pressures, facing burnout, and recovering from concussions led her to rediscover authenticity, empathy, and creativity. Through intuition and self-care, Barsi built a soul-led business rooted in connection and purpose. Tune in to explore how embracing your inner voice can guide your path, prevent burnout, and help you build a business that feels as good as it looks.Sound bites"Intuition has guided me my whole life.""Clarity comes from the doing.""Protect your energy."Chapters00:00 Introduction to Barsi's Journey01:54 The Struggles of Acting in Hollywood06:22 The Shift to Writing and Podcasting11:46 Creating Dimension: An Audio Drama15:22 Building a Production Agency16:36 Navigating Burnout and Healing18:27 Reflections on the Hollywood Roadmap24:44 Embracing Change and Surrendering to the Unknown28:26 Navigating Trauma and Self-Care32:34 The Power of Gratitude and Self-Compassion40:20 Building a Soul-Led Business47:52 Authenticity in Leadership and BusinessLearn more about Avant Haus Media and Boss Goddess: https://www.avanthausmedia.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.From corporate law to publishing powerhouse — Naren Aryal’s journey is a masterclass in empathy, storytelling, and entrepreneurship. In this episode, the CEO and founder of Amplify Publishing shares how a children’s book inspired by his daughter’s favorite mascot launched a thriving multi-genre publishing company. Naren discusses the power of empathy in storytelling, how to build a supportive workplace culture, and why understanding your target market is key to author success. Whether you’re an aspiring author, creative entrepreneur, or leader passionate about thought leadership and authentic storytelling, this conversation offers insights to help you amplify your voice and impact.Sound bites"Publishing is a very complex process.""Be open to possibilities.""Understand your target market."Chapters00:00 From Law to Literature: Naren's Journey06:21 Empathy in Storytelling: Lessons Learned09:19 Creating a Supportive Workplace Culture17:18 The Secret Sauce of Amplify Publishing21:35 Advice for Aspiring AuthorsLearn more about Amplify Publishing Group: https://amplifypublishinggroup.com/Learn more about The Empathy Collective: https://www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.What happens when we lead with our strengths AND our hearts? In this episode, host Rebecca Dhrimaj sits down with life science leader and workplace culture ambassador, Michelle Lavatai, to explore how Gallup’s CliftonStrengths can transform not just personal development, but team dynamics and organizational culture. Together, they unpack how empathy, positivity, and authentic relationship building foster resilience and sustainable change. From leveraging individual strengths to creating deeper human connections, this conversation reveals how leaders can inspire growth, loyalty, and lasting impact through genuine understanding and trust.Sound bites"Each person I meet is completely unique.""Diversity is a benefit.""I hope one day people like me will be sought after in workplaces."Chapters00:00 Exploring CliftonStrengths and Personal Insights08:12 Building Resilience Through Relationships16:30 Navigating Positivity and Empathy in Leadership22:59 The Role of Relationship Building in Sustainable ChangeLearn more about CliftonStrengths: https://www.gallup.com/cliftonstrengths/Build individual and team resilience with The Empathy Collective: https://www.empathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.How do great leaders inspire purpose, rebuild team morale, and guide their people through change? In this powerful episode, Matteo Costioli shares how he transformed a struggling team into a motivated, innovative powerhouse — not by enforcing rules, but by leading with empathy, clear communication, and a sense of purpose. You’ll hear Matteo’s insights on:- Rebuilding team morale through empathy and listening- Creating a shared purpose that fuels motivation and engagement- Fostering open communication and respectful dialogue- Navigating change management with transparency and clarity- Empowering employees to take ownership and innovate- Why diversity and inclusion are critical for problem-solving and creativityKey Moments & Chapters:00:00 Empathy in Leadership: A Personal Journey09:38 The Power of Listening and Communication14:48 Navigating Change: Empowering Teams for Transformation19:56 Engaging Early Adopters for Change22:47 Defining Roles and Development Paths25:35 Creating Momentum Through Engagement28:44 Efficiency and Workload Management32:17 The Importance of “Why” in Leadership37:22 Building Purpose and Transparency in TeamsBuild individual and team resilience with The Empathy Collective: https://www.empathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this Empathy Insights conversation recorded live from the Association of Manufacturing Excellence (AME) annual conference in St. Louis, host Rebecca Dhrimaj and partner at Chapman & Co. Leadership Institute, Brian Wellinghoff, explore how lean and continuous improvement tools are ineffective at driving true operational excellence without leadership that engages both the heart and the mind. Tune in to learn why excellence starts with empathy and time is precious, so use it wisely.Learn more about Chapman & Co. Leadership Institute: https://www.ccoleadership.com/Learn more about The Empathy Collective: https://www.theempathycollective.comLearn more about the Association of Manufacturing Excellence: https://ame.org/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.Join us for an inspiring conversation with Joey Natale, a communication coach who turned his struggles with self-expression into a thriving coaching practice. In this episode, Joey shares how he overcame fear, imposter syndrome, and self-doubt to embrace his authentic self. He dives into the power of listening skills, boundaries, and personal transformation—and why communication is more than just words; it’s a holistic practice that blends thoughts, actions, and self-awareness. Whether you’re interested in self-development, nerd culture, or building authentic relationships, this episode will give you actionable strategies to improve your communication and envision your future self with confidence.What You’ll Learn:- How Joey turned early communication struggles into a successful coaching career- The pivotal moments—corporate life, the pandemic, and Tony Robbins seminars—that inspired his shift- Why overcoming fear, imposter syndrome, and setting boundaries are key to growth- Practical tips for improving your listening skills and self-expression- How nerd culture and authenticity can be strengths in coaching and leadershipChapters00:00 – The Journey to Communication Coaching10:22 – Transforming Pain into Purpose18:02 – Defining Communication23:29 – Overcoming Fear and Embracing Authenticity29:27 – Building a Culture of CareLearn more about Joey and his coaching business Grow Our Light: www.growourlight.comBuild individual and team resilience with The Empathy Collective: https://www.empathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.Experience CARA’s inspiring story of grief, healing, and transformation through music in this powerful podcast episode. CARA reveals how her personal journey led to The Kronicles, an intimate album blending empathy, songwriting, and emotional storytelling. Learn how music became her path to healing, why songwriting is a vital outlet for grief, and how her personal story can inspire listeners to find hope, creativity, and community support during life’s toughest moments.Sound Bites:"Grief is normal because we're humans.""I wrote these songs to survive.""I hope it helps others."Takeaways:Discover how storytelling in music helps process loss and connects deeply with audiences.Learn why CARA believes sharing personal experiences creates a powerful connection with listeners.Explore the importance of finding personal outlets to process and heal from griefEngage with CARA and her music:TEARS music video featured in this episode: https://youtu.be/za2YI-PJnUE?si=B4s75wqqjGXF64YkInstagram: @caraofficialSpotify: CARAYouTube: @TheOfficialCARAWebsite: www.officialcara.comLearn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.Step inside the world of heart-centered leadership with Meg Brown, COO of Cambridge Air Solutions. In this episode, Meg shares her transformation from a compliance-driven HR role to a people-first approach that blends empathy, emotional intelligence, and practical daily practices. From creating a culture of appreciation to fostering collaboration on the factory floor, Meg offers actionable insights for leaders who want to balance performance with genuine human connection—and build workplaces where people thrive.Sound bites"It's a lifetime pursuit.""We clap for everything."Chapters00:00 Heart-Centered Leadership: An Introduction05:35 The Journey to Heart-Centered Leadership10:27 Transforming Workplace Culture15:13 Empathy in Leadership19:36 Building Collaborative Leadership23:52 Balancing People and Performance28:23 Practical Steps for Leaders30:54 Looking Ahead: Community and Collaboration31:51 The Importance of Emotional IntelligenceLearn more about Cambridge Air Solutions: https://www.cambridgeair.com/Learn more about the Association of Manufacturing Excellence (AME): https://www.ame.org/Brené Brown video referenced in this episode: https://youtu.be/KZBTYViDPlQ?si=ijfTRclAuN4YGrOFBuild individual and team resilience with The Empathy Collective: https://www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this engaging interview, Liz Brunner shares her transformative journey from a high school music teacher to an Emmy award-winning journalist and now an executive communications coach. She emphasizes the importance of listening to the 'whispers' of the universe, connecting the dots of one's experiences, and embracing intentional transformation to discover one's unique 'IT factor.' Liz discusses overcoming self-doubt and imposter syndrome, the significance of self-talk, and the power of being open to change. Her insights inspire listeners to trust themselves and pursue their authentic paths with courage and curiosity.Sound bites"No knowledge is ever wasted.""You have to learn to trust yourself.""You are more than ready."Chapters00:00 Listening to the Whispers of Change12:29 Navigating Career Transitions24:38 The Power of Intentional Transformation25:06 Embracing Failure as a Learning Opportunity25:29 Trusting Yourself and Your Knowledge26:58 The Importance of Intentional Transformation28:25 Navigating Change and Discomfort30:38 Reflecting on Past Decisions32:38 Focusing on the Process Over the Outcome34:34 Living Your Unique Journey36:31 Staying Open to Possibilities38:19 Seeking Guidance and Support38:53 Practical Steps for Moving ForwardLearn more about Liz Brunner: https://www.lizbrunner.com/Learn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this conversation, Mary Brigden shares her unique journey from being one of the few women at the Naval Academy to navigating her career in the corporate world. She discusses the challenges of isolation, the importance of community, and how her upbringing shaped her leadership style. Mary reflects on the balance between being a tough leader and infusing empathy into her approach, as well as the lessons learned during her transition from military to corporate life. She emphasizes the significance of laughter, vulnerability, and understanding individual priorities in fostering a supportive work environment.Sound bites"When your team is under stress, you as a leader need to display calm confidence.""You can do it all, just not all at once."Chapters00:00 Mary Brigden's Journey to the Naval Academy06:50 Coping with Isolation and Finding Community13:33 Leadership Style: Balancing Toughness and Empathy21:10 Transitioning from Military to Corporate Life29:14 Navigating Choppy Waters: Lessons Learned38:51 Building a Culture of CareLearn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this episode, Sokit Beauty founder Yoona So shares her inspiring journey from corporate finance to skincare entrepreneur, revealing how her multicultural roots shaped her holistic approach to beauty. She opens up about the courage it takes to pursue passion, the power of self-care over self-criticism, and the confidence that comes from embracing your natural self. Along the way, Yoona highlights the importance of community, connection, and redefining beauty on your own terms.Sound bites"Korean skincare is about holistic beauty.""I don't hide behind makeup anymore.""Human connection is incredibly valuable."Chapters00:00 Cultural Roots and Their Impact03:43 From Corporate to Skincare Entrepreneur06:16 The Evolution of Beauty Standards09:11 Holistic Approaches to Skincare11:24 Personal Stories and Transformations14:01 Empowerment Through Skincare16:32 Advice for Corporate Professionals19:18 Building Community and Connection21:45 Building a Culture of CareLearn more about Sokit Beauty: https://sokitbeauty.com/Learn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.Leadership isn’t just strategy, it’s self-awareness. In this episode of E3: Engage and Empower with Empathy, McKinsey senior partner emeritus Hans-Werner Kaas reveals how empathy, self-reflection, and emotional intelligence build resilient leaders and stronger organizations. Discover why listening is a CEO’s secret weapon and how personal growth drives business success.Chapters00:00 Self-Reflection as a Leadership Tool06:05 Building Organizational Resilience17:10 Practical Advice for Leaders21:04 Conclusion and Key Takeaways22:52 Building a Culture of CareResources:The Journey of a CEO Book: https://www.mckinsey.com/featured-insights/mckinsey-on-books/journey-of-leadershipThe CEO as Chief Resilience Officer: https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/the-ceo-as-chief-resilience-officerLearn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.What does it take to lead with both strength and heart? In this episode, Rebecca Dhrimaj sits down with Hans-Werner Kaas, senior partner emeritus at McKinsey & Company, to explore the evolving face of leadership—one where empathy and human connection aren’t just nice-to-haves, but essential for building resilient organizations. From unplanned personal leadership journeys to the overlooked human side of business education, they unpack stories, insights, and hard-earned lessons from the C-suite. Whether you’re a seasoned executive or an emerging leader, this conversation offers a compelling case for self-reflection, deep listening, and putting people at the center of success.Chapters00:00 The Journey of Leadership Begins11:37 Human-Centric Leadership: A New Approach26:20 The Importance of Self-ReflectionResources:The Journey of a CEO Book: https://www.mckinsey.com/featured-insights/mckinsey-on-books/journey-of-leadershipPodcast Episode: The Journey of Leadership, Hans-Werner Kaas and Bob Chapman in Conversation https://youtu.be/qgVZP6HPbl4?si=D-ih113COBW5AMhHMcKinsey's Bower Forum: https://www.mckinsey.com/capabilities/people-and-organizational-performance/how-we-help-clients/mckinsey-academy/executive-programs/bower-forumLearn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.What happens when ambition turns toxic? In this eye-opening conversation, host Rebecca Dhrimaj sits down with psychologist and author Dr. Paula Freedman-Diamond to unpack the hidden cost of hustle culture. From eating disorders and body image struggles to the quiet burnout of toxic striving, they explore how compliance and perfectionism erode our mental health. Through vulnerable stories and powerful insights, the episode shines a light on the role of personality, emotional awareness, and self-empathy in the healing journey. If you’ve ever felt like you’re “never enough,” we hope this episode is your first step to overcoming toxic striving.Sound Bites"I turned to food as a way to control.""What you resist persists.""It's okay to feel this."Chapters00:00 Introduction to Toxic Striving03:06 Understanding Personality Types in Hustle Culture06:29 Personal Experiences with Body Image and Dieting10:36 The Cost of Compliance and Internal Dialogue14:51 Unraveling Disordered Behaviors20:21 Building Tolerance for Discomfort25:01 Empathy for Self and Others28:08 The Importance of Modeling Self-Care in Leadership32:56 Building a Culture of CareLearn more about Paula: https://www.paulafreedmandiamond.com/Learn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.How Is HR Evolving in the Age of AI, Hybrid Work and Generational Shifts? In this compelling episode of E3: Engage and Empower with Empathy, host Rebecca Dhrimaj invites Russian historian turned executive recruiter, Olivia Hanninen, to explore how the role of the Chief Human Resources Officer (CHRO) has transformed in response to societal shifts, generational change, and technological disruption. Olivia shares her personal journey from academia to human capital executive recruitment, reflecting on why empathy, transparency, and adaptability are now essential qualities in HR leadership. From AI in hiring to the rising strategic influence of HR, this conversation is a must-listen for anyone shaping the future of work.Sound Bites“If your executive search firm isn’t asking you ‘how does this role change because of AI in the last 6-12 months?’ they’re not doing their job very well.”“A CHRO creates value when people don’t just want to work, they want to work well.”Tune in for insights on change management, human connection, and the evolving expectations of today’s workforce.Chapters00:00 From Academia to Executive Recruitment08:03 The Evolution of HR Roles16:31 The Strategic Importance of CHROs24:21 Navigating Change Management in HR32:32 The Future of HR in a Post-Pandemic WorldLearn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this powerful episode, hairstylist and founder of Studio Queen Hair, Anastasia Love, shares how she transformed pain into purpose by rebuilding her life in the U.S. after escaping an abusive relationship. Through her journey of self-discovery and emotional healing, Anastasia found her calling in the beauty industry. More than just styling hair, she offers her clients a space for connection, confidence, and transformation. Tune in to hear how she leads with empathy, sets healthy boundaries, and inspires her clients and staff to embrace self-care and empowerment with each intimate conversation.Sound Bites"I just looked for new beginnings.""I treat every woman like a queen.""It's important to set boundaries."Chapters00:00 Journey of Transformation: From Russia to the U.S.07:49 Creating a Mission: Studio Queen Hair17:41 The Role of Hair Stylists as Healers26:05 Self-Care in the Beauty IndustryLearn more about Anastasia and Studio Queen Hair: https://studioqueenhair.com/Learn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.How do we build meaningful connection while navigating the chaos of modern life? In this episode, host Rebecca Dhrimaj speaks with Meghan Fialkoff and Meagan Ayres-Elieff, co-founders of The Modern Day Wife. Together, they explore the power of human connection, the pursuit of balance in life and business, and the often-unseen support systems available to women entrepreneurs. From social media myths to leadership truths, this conversation offers real talk, practical insights, and a reminder that no one has to go it alone. Whether you’re building a business, a community, or just trying to keep it all together, you’ll find something here that speaks to you.Sound Bites• "We are craving connection."• "How can we support each other?"• "There are different chapters in life."Chapters00:00 Introduction to the Modern Day Wife05:45 The Journey of Entrepreneurship10:05 Building a Community for Women14:32 Defining Success in Modern Life18:50 Resources and Support for Women22:14 The Reality Behind Social Media Perfection22:58 The Illusion of Expertise on Social Media24:46 The Business of Selling Without Apology26:58 Leadership Styles and Employee Engagement31:48 Creating a Supportive Work Environment35:23 Long-Term Planning and Business Growth38:53 Building a Culture of CareLearn more about Modern Day Wife: https://themoderndaywife.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.What happens when empathy meets AI in the workplace? In this thought-provoking episode, host Rebecca Dhrimaj speaks with Sheryl Anjanette, the visionary behind Parsley360, an AI platform built to enhance emotional intelligence and support leaders in creating more connected, compassionate workplaces. Together, they explore how AI can augment (not replace) human interactions, ease the burden on middle management, and support Gen Z’s growing need for authentic connection. With a focus on curiosity over fear, this episode dives into the future of work, where empathy isn’t optional, it’s essential.Sound Bites"Empathy is the fuel for productivity.""AI can help you set your own boundaries."Chapters00:00 The Impact of AI on Society and Workplaces07:37 The Birth of Parsley: A Vision for Emotionally Intelligent AI13:00 AI as a Support for Middle Management19:25 Navigating the Future of Work with AI25:24 Empathy in AI: A Path to Human Connection33:58 Building a Culture of CareLearn more about Parsley360: https://www.parsley360.com/Learn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this engaging conversation, host Rebecca Dhrimaj speaks with Robert E. Quinn, bestselling author and professor emeritus at the University of Michigan Ross School of Business, about the enduring relevance of his 1996 book, 'Deep Change,' and the importance of empathy and empowerment in leadership. They explore how leaders can inspire change, the significance of understanding individual needs, and the transformative power of collective empathy. Quinn shares insights from his research on excellence in education and the necessity of nurturing a positive organizational culture. The discussion culminates in practical advice for leaders, emphasizing the importance of purpose, integrity, empathy, and humility in fostering a thriving workplace.Sound BitesEvery child wants to learn.You become a gardener of excellence.Leadership is a state of being.Chapters00:00 Empowerment Through Change09:37 The Role of Empathy in Leadership17:46 The Hero's Journey of Transformation25:57 Four Questions to Transform Leadership28:35 Building a Culture of CareLearn more about Robert E. Quinn and his work: https://robertequinn.com/Learn more about The Empathy Collective: https://www.theempathycollective.com/

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this conversation, host Rebecca Dhrimaj and professor emeritus at the University of Michigan Ross School of Business, Robert E. Quinn, explore the dynamics of change and transformation in organizations and individuals. They discuss the importance of authenticity, the role of myths in understanding personal and collective journeys, and how crises can serve as catalysts for significant change. Quinn emphasizes the need for leaders to embrace purpose and positive energy to navigate through chaos and foster a culture of engagement and empowerment.Sound Bites• "This is a cult book."• "What do I really value?"Chapters00:00 The Evolution of Deep Change06:01 Authenticity and the Journey of Change09:11 Understanding Myths in Change Management24:24 Leadership Beyond Crisis33:08 Harnessing Positive Energy for Change34:22 Building a Culture of CareLearn more about Robert E. Quinn and his book, Deep Change: https://robertequinn.com/Learn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this conversation, host Rebecca Dhrimaj and education and media literacy expert Kristin Hokanson explore the current challenges in education, emphasizing the importance of empathy, curiosity, and media literacy. They discuss the political landscape affecting education, the role of empathy in fostering resilience and trust, and the need for educators to engage all perspectives through active listening. Kristin introduces the 'notice and wonder' concept as a strategy to promote curiosity and deeper understanding among students. The conversation also highlights the significance of media literacy in navigating today's information landscape and the necessity for activism in education to ensure a positive future.Sound Bites• "Education is a human industry."• "Empathy builds trust in education."• "Curiosity is what's going to drive us."• "We need to reflect on the why behind our actions."• "What do you notice? What do you wonder?"• "We have to stop admiring the problems."• "Slow down and think before reacting."• "Look for what's missing in the dialogue."Chapters00:00 The Political Landscape of Education06:00 Empathy as a Tool for Change10:30 The Notice and Wonder Concept18:00 Curiosity in Education and Beyond24:54 Media Literacy and Its Importance35:51 Activism and the Future of EducationLearn more about Kristin: https://mediaeducationlab.com/about/kristin-hokansonLearn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this conversation, host Rebecca Dhrimaj and Board Chair of TrailPath Workplace Solutions, Robert Martichenko, explore the importance of human-centric leadership and the creation of meaningful workplace environments. They discuss Robert's journey from supply chain management to consulting on meaningful employment, the development of the Meaningful Employment Environment framework, and the critical components of dignity and meaningful work. The dialogue also addresses the dynamics of the post-pandemic workforce, the need for organizations to adapt to changing employee attitudes, and the distinction between workplace culture and environment. Robert emphasizes the necessity of creating personalized work environments that cater to individual needs, ultimately leading to happier, more engaged employees.Sound Bites• "Dignity plus meaningful work equals thriving."• "COVID exposed a lot of things that were already happening."• "We have a shrinking workforce and struggling employees."• "Organizations invest more in technology than in people."• "People leave organizations because of the environment."Chapters00:00 Introduction to Human-Centric Leadership02:58 Transitioning from Supply Chain to Meaningful Work05:56 The Meaningful Employment Environment Framework08:52 Dignity and Meaningful Work: The Core Components12:08 Understanding Employee Status: Declining to Thriving15:00 Post-Pandemic Workforce Dynamics20:59 Bridging the Gap: Changing Mindsets in Organizations23:46 The Importance of Environment Over Culture30:04 Creating Personalized Work Environments36:04 Conclusion and Future OutlookLearn more about TrailPath Workplace Solutions: https://www.trailpathws.com/Learn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this episode, guest Rashmi Airan shares her incredible journey from being an Ivy League educated attorney and Wall Street investment banker to facing legal challenges that led to her time in prison. She discusses the lessons learned from her experiences, the importance of viewing challenges as opportunities for growth, and how her time in prison shaped her perspective on life and relationships. Rashmi emphasizes the significance of resilience, the development of tools to measure it, and the need for intentional leadership in today's rapidly changing world. The conversation concludes with Rashmi reflecting on her cultural roots and the importance of finding purpose in one's journey.Learn more about Rashmi: https://rashmiairan.com/Learn more about The Empathy Collective: www.theempathycollective.com

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.What if healing went beyond medicine? In this powerful episode, Janine Almeida shares how her battle with leukemia led her to discover hypnotherapy and the transformative power of the mind-body connection. From personal trauma to business leadership, Janine explores how empathy, neuroscience, and emotional intelligence can reshape not only individual health but entire workplace cultures. Her story is a compelling call for leaders to prioritize emotional well-being and resilience in building healthier, more human-centered organizations.Learn more about Janine: https://the-lighthouse-project.com/Home/Learn more about The Empathy Collective: www.theempathycollective.com