The Claim Hunters

In this episode of Claim Hunters, your host Chris Tidball speaks with Mike Cummings, Head of Claims at Norfolk & Dedham (N&D Group).They discuss rising litigation costs, inconsistent claims handling, and strategies to combat claim severity, including social media investigations and surveillance. Mike highlights challenges with soft fraud and inflated medical bills, and shares how AI is being used to streamline claims processing and improve adjuster efficiency. They also cover the impact of winter storms on property claims, the balance between remote and hybrid work models, and the ethical and legal questions surrounding full AI automation in claims handling.To learn more about Mike's work, click HERE.Connect with Mike on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of Claim Hunters, your host Chris Tidball speaks with Hope Remetta, Director of Claims at Berkley Industrial Comp.Hope explains her team's focus on high-severity workers' compensation claims, including fatalities, amputations, and traumatic brain injuries, involving highly skilled workers in hazardous industries. She highlights Berkley's flexible, creative approach to claims management, sharing a notable amputation case where specialized prosthetic care helped an injured worker return to work. Hope also discusses fraud challenges, third-party recoveries, and her accidental career path from aspiring speech pathologist to 21-year claims industry veteran, starting at Liberty Mutual before joining Berkley.To learn more about Hope's work, click HERE.Connect with Hope on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of Claim Hunters, host Chris Tidball speaks with Montana attorney Brandon Shannon about litigation management challenges.Brandon explains why subrogation is difficult in Montana due to the state's "made whole" rule. He highlights the importance of early case evaluation within 45–60 days and advocates for standardized litigation guidelines to improve consistency across insurers. Brandon also discusses how AI tools help summarize depositions and medical records efficiently, while attorney oversight remains essential. The conversation concludes with an interesting look at Montana's vehicle registration benefits, including no sales tax, which attracts out-of-state LLC registrations.To learn more about Brandon's work, click HERE.Connect with Brandon LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of the Claim Hunters podcast, your host Chris Tidball interviews Bryan Guin, Co-Founder and COO of Avallon AI, about the role of artificial intelligence in insurance claims operations.Bryan explains how Avallon AI builds AI agents that handle routine communications, document processing, and medical bill reviews, freeing adjusters for complex tasks. They discuss AI's potential for claims negotiation, licensing regulations, liability concerns, and job displacement fears. Bryan emphasizes that AI complements rather than replaces adjusters, helping address industry workforce shortages while preserving institutional knowledge. The conversation concludes with insights on future AI capabilities, pricing, and regulatory considerations.To learn more about Bryan's work, click HERE.Connect with Bryan on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of the Claim Hunters podcast, host Chris Tidball speaks with Michelle Punturi, Director of Workers' Compensation Department at Marshall Dennehey. Michelle shares her career journey from law clerk to firm board member, and discusses key aspects of workers' comp litigation, including balancing employer and injured worker interests. The conversation covers rising medical costs, attorney fees on medical bills, and fraudulent claims, including a notable case involving a claimant secretly working multiple jobs. Michelle also explores how social media and AI are transforming investigations, while emphasizing that human judgment remains essential in navigating complex claims.To learn more about Michelle's work, click HERE.Connect with Michelle on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of the Claim Hunters, your host Chris Tidball speaks with Steve Ellis, Liability Practice Lead at Sedgwick, about the declining art of negotiation in insurance claims handling.Steve draws on his experience teaching MBA negotiation courses to highlight how adjusters today often reduce negotiation to simple number exchanges rather than leveraging case facts. They discuss challenges like pressure to close claims quickly, remote work limiting experiential learning, and the underuse of comparative negligence. Steve also shares how AI-powered simulations can help rebuild negotiation skills by identifying individual styles and providing interactive, theory-based training tailored to real claims scenarios.To learn more about Steve's work, click HERE.Connect with Steve on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of The Claim Hunters, your host Chris Tidball interviews Carly Eastwood, Assistant Vice President of Risk Management at MODE Global, a non-asset transportation broker.Carly discusses the company's role in vetting carriers, managing claims, and preventing fraud, which has surged 2,400% since COVID-19. She highlights MODE Global's success in reducing fraud by 42% year-over-year using advanced verification tools and human oversight. The conversation also covers driver shortages, autonomous vehicles, and cross-border logistics challenges. Carly additionally shares personal achievements, including pageant titles and her work as a licensed mediator.To learn more about Carly's work, click HERE.Connect with Carly on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of The Claim Hunters, your host Chris Tidball speaks with Amy Cooper, CEO of RISE, a professional network for young insurance industry professionals.Amy shares RISE's remarkable growth to nearly 9,000 members across 12 countries, including their first international event at Lloyd's of London. She discusses stepping into the CEO role full-time and the upcoming 10th Annual RISE Awards and Leadership Summit, featuring keynote speaker Patrick Gallagher. Amy emphasizes RISE's mission to foster relationships and career development, particularly for remote workers, while highlighting key differences between relationship-driven UK insurance practices and modern American business culture.To learn more about Amy's work, click HERE.Connect with Amy on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with Susan Wisbey-Smith, CEO of the Claims and Litigation Management Alliance (CLM), recorded live at the CLM Annual Conference in Orlando.Susan discusses CLM's mission as a 60,000-member organization spanning defense counsel, claims and risk professionals, corporate members, and service providers. She shares how CLM is working to bridge the growing divide between insurers and outside defense counsel, addressing talent attrition, burdensome billing guidelines, and the cultural shift pushing attorneys toward the plaintiff's side.Susan previews CLM's upcoming litigation management study, revealing that CEOs are paying closer attention to claims than ever before, and why that shift represents a critical opportunity for the industry.To learn more about Susan's work, click HERE.Connect with Susan on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with Matt Freiman and Eric Ashley, the Director of Large Loss Subrogation and the Litigation Manager at SubroIQ. Matt and Eric discuss their career backgrounds, challenges in subrogation, and innovations like cyber subrogation. Both preview their upcoming presentations at the NASP conference, covering leadership, joint prosecution agreements, autonomous vehicles, and expert selection. They highlights the importance of early investigation, evidence preservation, and specialized vendor support in maximizing recoveries.To learn more about Matt and Eric's work, click HERE, HERE, and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this special joint episode, Ashton Kirsch and Chris Tidball—hosts of the Subrogation Support Network and Claims Hunter podcasts—combine their expertise to discuss key challenges and trends in the subrogation and claims industry.They explore the importance of training, early claim identification, and balancing technology with human expertise. Ashton and Chris share real-world stories, highlight missed recovery opportunities, and emphasize the need for industry collaboration, process improvement, and adapting to emerging issues like autonomous vehicles and litigation funding. To learn more about Ashton's work, click HERE and HERE.To learn more about Chris' work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the CEO at ClaimConnectIQ, Jeanette Hernandez. Jeanette discusses her career journey, the creation of ClaimConnectIQ—a platform connecting claims professionals with vetted service providers—and her work with AMA Roundtables, which foster industry collaboration. She explores talent shortages, the evolving insurer-service provider relationship, and the competitive challenges insurers face against the more collaborative plaintiff bar. Emphasizing the need for greater industry cooperation.To learn more about Jeanette's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Head of Liability, North America at Gallagher Bassett, Gary Leonard. Gary shares his unconventional path into the claims industry, insights from his private investigation background, and the importance of timely investigations and clear communication. He covers challenges faced by claims adjusters, the impact of fraud, and the need for better training. Gary offers practical strategies for improving liability claim outcomes, emphasizing early investigation, transparent communication, and prompt resolution.To learn more about Gary's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Partner of Collins + Collins, Howard Franco Jr., Esq. Howard explains the benefits and challenges of repurposing malls, including implications for the insurance industry and community revitalization. He shares examples of successful projects and emphasizes the need for creative, collaborative approaches to housing shortages, encouraging listeners to consider innovative solutions for sustainable, affordable living.To learn more about Howard's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Managing Partners and Shareholder at Bohyer, Erickson, Beaudette & Tranel, Erin Erickson and Paul Tranel. Erin and Paul highlight recent legal trends, legislative changes, and the impact of new residents on jury verdicts. They also cover the firm’s national recognition, the advanced pay rule, and the effects of litigation funding.To learn more about Erin and Paul's work, click HERE, HERE, and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Claims Consultant of Golden Bear Insurance Company, Alexandra Santo. Alexandra discusses her transition from practicing law to working in insurance, highlighting the variety and flexibility of her current role. She shares insights into handling general liability, cannabis, and legal malpractice claims, including unique challenges and memorable cases. To learn more about Alexandra's work, click HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Director and Sr. Counsel of Markel Group, Phyllis Modlin. Phyllis discusses the intricacies of construction defect litigation, common property damage issues, and the insurance industry's evolving responses. Phyllis highlights the rise in construction defect claims, the importance of adhering to building codes, and the cyclical nature of insurance exclusions. She also addresses trends in claims frequency and severity, emphasizing the extended statute of limitations for defect claims. To learn more about Phyllis' work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Owner of Metro Claims & Risk Mgmt, Dwight Geddes. Dwight shares his unconventional entry into the claims industry and discusses the rampant issue of insurance fraud in New York, highlighting the involvement of organized crime, such as the Russian mafia. He explains the challenges of prosecuting fraud and the economic factors that drive opportunistic fraud. Dwight advocates for a multi-tiered approach to combating fraud, emphasizing aggressive investigations and accountability for all parties involved, including attorneys and medical providers.To learn more about Dwight's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Team Lead of Gallagher Bassett, Christa Johnson. Christa discusses the rising threat of cyber attacks, including ransomware and business email compromises. Christa explains her team's role in managing these claims and highlights the financial and operational impacts of such incidents. The episode emphasizes the importance of cyber hygiene, robust backup systems, and incident response plans. Christa also addresses the evolving tactics of cybercriminals, the role of human error, and provides practical advice on password management and multi-factor authentication to mitigate cyber risks.To learn more about Christa's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Director of Risk Management at Marriott Vacations Worldwide, Angela Cabado. Angela discusses her transition from a workers' compensation adjuster to a risk management expert, emphasizing the importance of understanding the claims process in the vacation ownership industry. She highlights trends such as medical inflation and litigation, and the differences in claims handling between the U.S. and other countries. Angela also addresses the challenges of managing claims, the impact of socio-economic factors on fraud, and the role of data analysis. To learn more about Angela's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Founder of Rising Insurance Star Executives, Amy Cooper. Amy highlights Rising Insurance Star Executives's mission to support early career professionals through mentorship, leadership summits, and educational events. Amy shares her unexpected journey into insurance and emphasizes the importance of attracting new talent, adapting to technological advancements like AI, and maintaining professional relationships. The episode also explores generational shifts in work values, the return to in-person work, and the global reach of Rising Insurance Star Executives, aiming to reshape the perception of insurance careers.To learn more about Amy's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Consultant Expert of Suite 200 Solutions, Lawrence Beemer. Lawrence shares his career journey, the evolution of claims investigations, and the challenges faced by modern claims adjusters. He emphasizes the importance of thorough investigations and proper training for new attorneys and adjusters. Lawrence also touches on financial incentives that can lead to dishonesty in claims. Lawrence's insights aim to enhance understanding and effectiveness in claims management within the insurance industry.To learn more about Lawrence's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the President of CLM Alliance, Susan Wisbey-Smith. Susan and Chris discuss the insurance industry’s challenges, including talent shortages, an aging workforce, and consumer education. Susan highlights CLM’s efforts to build community, attract younger professionals, and address staffing issues. The conversation also covers the impact of third-party litigation funding, legislative reforms, and the importance of educating consumers about insurance. The episode emphasizes collaboration, education, and innovation as keys to improving the industry’s future.To learn more about Susan's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Managing Partner of Arizona and Washington at Tyson & Mendes, Sitar Bhatt. Sitar discusses his role in overseeing the firm's operations across multiple states. He emphasizes the importance of education, collaboration, and consistency in the legal and insurance defense industry. Sitar shares insights from an annual conference, highlighting the significance of teamwork and proactive strategies in handling claims. Sitar discusses the challenges within the insurance defense sector, including the impact of the plaintiff's bar and the necessity for early investigation and collaboration between claims professionals and defense attorneys.To learn more about Sitar's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Senior Partner of Hawkins Parnell & Young, Elaine Fresch. Elaine shares her unique journey into the legal field and her specialization in construction and equine law. She discusses the complexities of construction defect claims and the niche area of equine law, which involves incidents related to horses and riders. Elaine also recounts a surprising post-victory experience where a plaintiff took to TikTok to malign her and her client. Elaine highlights the importance of evidence in legal defense and the rising trend of traumatic brain injury claims in personal injury cases.To learn more about Elaine's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Assistant Vice President, Risk Management-Claims at Marriott Vacations Worldwide, Cade Williams. Cade discusses his career in insurance and the operations of Marriott's timeshare properties. He explores the evolution of timeshares, now offering flexible points systems, and the company's global reach with 120 resorts. Cade shares his career journey, from studying insurance at the University of Alabama to his current role. He touches on the nature of claims in the vacation property sector, including recent challenges like the Maui wildfires. To learn more about Cade's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Divisional Sr. Vice President of Great American Insurance Group, Ronald Morrison. Ronald shares his unique journey into the insurance industry, starting as a field adjuster after initially aiming to become a major league umpire. He discusses Great American Insurance Group's focus on integrity and specialized products, and recounts experiences handling claims, notably during the 2017 California wildfires. The conversation also covers wildfire risk mitigation, the impact of litigation trends, and the use of technology in insurance. Ronald envisions a future with closer insurer-defense firm collaborations and outcome-based compensation models, emphasizing continuous adaptation in the industry.To learn more about Ronald's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Managing Partner- New York Office at Kahana Feld, Jeff Miragliotta. Jeff delves into New York's strict liability laws, recent legal developments, and the challenges of handling claims. Jeff highlights the role of third-party litigation funding, the prevalence of fraud in the construction industry, and the importance of collaboration among defense firms. The episode concludes with advice for insurance carriers and an overview of Kahana Feld's services, emphasizing the need for proactive communication and teamwork.To learn more about Jeff's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the VP of Business Development at Brown & Joseph, Joe Falletti. Joe shares his journey in the insurance industry, starting as a skip tracer and advancing through various roles. The discussion highlights Brown & Joseph's specialized approach to insurance collections, focusing on recovering unpaid premiums and managing discrepancies. Joe emphasizes the importance of data and technology in their operations and shares intriguing stories from his experience. To learn more about Joe's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Claims Leader and Special Investigations Leader of Frontline Insurance, Richard Wickliffe. Richard shares his journey in the industry, focusing on his experience managing special investigation units and tackling insurance fraud. He recounts notable cases, including the infamous Sun Gym gang incident, and discusses the significant impact of fraud on insurance premiums. Richard also explores the evolving nature of fraud, particularly cybercrime, and emphasizes the importance of awareness and education. Richard's new book, "You Paid for This," aims to inform consumers about various fraud schemes and their hidden costs.To learn more about Richard's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Senior Vice President of Sapiens, Gayle Herbkersman. Gayle's path into the insurance industry is a testament to the power of experience and the drive for process efficiency. With a rich background in insurance software, Gayle has witnessed first-hand the pivotal role emerging technologies play in shaping the industry. Gayle shed light on Sapiens' mission as a global insurance software and services company. Sapiens stands out in the market by offering robust platforms for life and annuity as well as property and casualty carriers.One of the key takeaways from the conversation was the critical integration of digital portals and advanced analytics. Gayle underscored how these tools are not just fancy add-ons but essential components that significantly improve business results. She also provided a deep dive into the challenges and opportunities within the P&C space, especially in the realm of claims management.To learn more about Gayle's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Regional Managing Attorney and General Counsel of Vernis & Bowling, Ian Matthes. Ian's path into the insurance world was both intriguing and instructive. He began his career at an insurance defense litigation firm in Atlanta, Georgia, which laid the foundation for his deep understanding of the industry. His journey took him through various roles at a regional carrier and AIG before he found his niche at Vernon and Bowling. Here, Ian has played a pivotal role in firm management and has been a vocal advocate for insurance-related and risk-management topics. To learn more about Ian's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Founder and President of Suite 200 Solutions, Taylor Smith. The conversation began with an exploration of the study conducted by Suite 200 Solutions—the research aimed to understand the hurdles that insurance defense attorneys encounter in their practice. Taylor delved into the findings, it became clear that the legal industry is grappling with issues that affect not only the professionals within it but also the clients they serve.Taylor provided an in-depth analysis of the study's results. He discussed several key points that stood out, including the evolving expectations of clients and the pressure on legal firms to deliver results more efficiently. The study highlighted how these expectations transform the way legal services are provided.One of the most striking revelations was the impact of technology on the legal profession. Taylor examined how digital tools and platforms revolutionize case management and client communication. Taylor emphasized the importance of embracing these changes to stay competitive and meet the demands of a rapidly evolving industry.To learn more about Taylor's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Partner of Wood Smith Henning & Berman, Frances OMeara. Frances' path to law was as dynamic as the cases she handled. With a background in sports, particularly basketball, she earned a scholarship to play at Stanford. However, her trajectory took a turn toward law school, leading her to specialize in insurance defense. Her story is a testament to how diverse experiences can shape a successful legal career.To learn more about Frances' work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Founding Partner of Cruser & Mitchell, Bill Mitchell. Bill's story is a testament to the power of vision and determination. Growing up as a blue-collar kid in Detroit, his future was shaped early on by his father's aspirations for his children. Despite not having a high school diploma, Bill's father envisioned successful careers for his kids: an accountant and lawyer for his brother, a doctor for his sister, and a lawyer for Bill. This early direction set Bill on a path that leads him to law school and beyond.After graduating from law school in Detroit, Bill found himself in Atlanta, working for a law firm that represented police and sheriff departments through insurance companies. This was his unexpected entry into the insurance world. He spent a decade handling civil rights cases, which were as challenging as they were thrilling, dealing with issues like excessive force and jail class actions.Bill's career took a pivotal turn when he challenged the status quo in litigation management. He shared a story about handling a case for Hartford, where he managed to get a case dismissed with prejudice voluntarily, billing only $3000 compared to the usual $80,000 to $100,000. This success demonstrated the value of early evaluation and efficient execution, principles that would become the cornerstone of his approach to law.Bill's passion for negotiation led him to author "The Disruptive Lawyers: The Little Black Book of Litigation Management" and "The Disruptive Lawyers: Little Black Book of Negotiation." These books are based on his extensive experience and discussions with claims executives, focusing on the importance of strategic planning and execution in litigation and negotiation.To learn more about Bill's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Litigation Specialist of SECURA Insurance Companies, Taylor Rawal, and the Attorney of DunbarMonroe, Chris Dunnells. Taylor has carved a niche for herself at SECURA Insurance Companies, climbing the ranks from the call center to handling litigation files. Her expertise spans personal lines, commercial lines, and specialty lines, though she candidly admits that work comp is not within her purview. On the other hand, Chris Dunnells brings a wealth of experience as a civil litigation defense attorney, with a focus on insurance defense, particularly in trucking litigation and general liability cases. Like Taylor, work comp cases fall outside his domain.The conversation naturally gravitated towards the negotiation workshop that Taylor and Chris had conducted. The workshop was designed to arm attorneys and claims adjusters with advanced tools for negotiating both litigated and pre-litigated claims. Chris underscored the fact that while these professionals may possess basic negotiation training, the workshop was tailored to refine those skills with a laser focus on claims defense and litigation management.Taylor shed light on the psychological aspects of negotiation, emphasizing the significance of understanding claimants' needs and managing emotions. She pointed out that gathering information and conducting discovery must be balanced with an appreciation for the human element involved. Chris chimed in, noting that a common hurdle for many is the discomfort with negotiation and a reluctance to adapt their negotiation style.The million-dollar question that was tackled was how to negotiate a claim to achieve the best outcome. Taylor and Chris explored the notion of creating win-win situations, where both parties walk away satisfied. They debunked the myth that the best deals leave both sides unhappy, advocating instead for settlements where all parties feel justly compensated for the injuries sustained.To learn more about Taylor and Chris' work, click HERE, HERE, HERE, and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

your host, Chris Tidball, talks with the Executive Vice President and General Counsel of First Acceptance Insurance, Sarannah McMurtry. Sarannah's career trajectory is as fascinating as it is instructive. She began in the legal field, focusing on insurance defense, coverage-related litigation, and the thorny issue of bad faith claims. Her expertise led her to a pivotal role at First Acceptance Insurance, where she now oversees legal advice and support for claims operations across various jurisdictions. Her transition from practicing law to guiding an in-house team provides a unique perspective on the insurance industry's legal challenges.To learn more about Sarannah's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Partner of Gerber Ciano Kelly Brady LLP, Kelly Petter. Like many of her peers, Kelly's entry into the insurance sector was somewhat accidental. After graduating from law school during the recession, job opportunities were scarce. She was unaware of insurance defense as a field until she received a job offer the day after her bar exam. Grateful for employment, Kelly accepted and soon found herself enamored with the intricacies of insurance coverage and defense work. Kelly's firm, primarily based in the Northeast, has a national practice, serving as national coordinating counsel for clients across the United States.To learn more about Kelly's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the SVP of Sales and Marketing of DigitalOwl, Sean Allen. Sean's journey into the insurance world was quite serendipitous. Nearly three decades ago, he was asked to manage the insurance vertical at a company where he worked. Despite the industry's reputation for slow decision-making, Sean took on the challenge and has since been deeply involved in the servicing side of the business across Canada, the UK, and the USA. Sean's experience ranges from handling claims for a large PPO company with a workforce of 40,000 to dealing with the aftermath of the still-missing Malaysian airline.Throughout Sean's career, he's engaged in extensive work with Lloyd's of London and has been privy to a vast array of claims, providing him with a unique perspective on the industry's complexities and the need for innovation.To learn more about Sean's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Director of National Claims Operations of Marsh & McLennan Agency, Angela Lee. Angela's entry into the insurance world was serendipitous. After graduating college during a challenging job market, she found her first role as a claims assistant at Travelers. Here, Angela discovered her passion for the technical nuances of insurance and the profound satisfaction that comes from assisting clients during some of their most trying times.Her career trajectory is a testament to her dedication and expertise. Angela's deep dive into the technical and coverage aspects of insurance claims didn't just happen overnight. It was a journey marked by curiosity, learning, and a genuine desire to help others.To learn more about Angela's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Senior Claims Counsel of OOIDA, James Luce. OOIDA stands out as a unique organization dedicated to representing the interests of truck drivers. Unlike the Trucking Insurance Defense Association (TIDA), which focuses on trucking companies, OOIDA is committed to individual truck drivers whether they are company drivers, lease owner-operators, or independent owner-operators with their own authority. This distinction is crucial because it ensures that the specific needs and challenges of drivers are addressed and advocated for.Trucking regulations are notoriously complex, and they can vary depending on the nature of the trucking activity. While some regulations are state-specific, the federal government predominantly oversees trucking due to the interstate commerce clause in the Constitution. This is where OOIDA's expertise becomes invaluable. The association provides truck drivers with access to knowledgeable individuals who can assist with understanding and complying with these regulations, without the need for membership. From licensing and permits to insurance, OOIDA is a lifeline for drivers navigating the regulatory landscape.To learn more about James's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the VP of Business Development of Paragon, Sean Garret. Sean's path to the insurance sector is as intriguing as it is inspiring. Transitioning from the hospitality industry, he found his niche in insurance, where he now plays a pivotal role at Paragon. His story is a testament to the dynamic nature of career paths and how skills from one industry can translate into success in another.One of the main topics Sean discussed was the concept of third-party deductibles. Unlike the first-party deductibles we're accustomed to in personal auto insurance, third-party deductibles introduce a receivable environment in commercial policies. This means that every time there's a claim, the insured owes a deductible to the carrier. Sean illuminated the complexities of this system, including the challenges in identifying, invoicing, and recovering these deductibles.A critical point Sean emphasized was the need for seamless communication between claim systems, policy systems, and recovery systems. This triad is essential for the efficient management of deductibles. Without it, carriers and insureds alike can face significant hurdles.To learn more about Sean's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the CEO of CLM Alliance, Ronna Ruppelt. Ronna's career is a testament to the dynamic nature of the insurance industry. Her journey is filled with valuable lessons for professionals at any stage of their careers. Ronna's rise to the top echelons of the industry wasn't just about hard work and expertise; it was also about recognizing opportunities and the importance of continuous learning.The CLM is more than just an organization; it's a community where like-minded professionals converge to share knowledge, foster innovation, and drive the industry forward. Ronna eloquently described the myriad benefits of the CLM, from its educational resources to its advocacy efforts. She emphasized how the organization serves as a catalyst for its members, empowering them to excel in their respective roles.To learn more about Ronna's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Director of Carrier Engagement and Vice President of Carrier Practice of Gallagher Bassett, Caryn Siebert. Caryn's path into the insurance industry was as unexpected as fascinating. Initially aspiring to be a veterinarian, she quickly realized that fainting at the sight of blood was a clear sign that it wasn't her calling. With her father's advice, she explored politics and law, which eventually led her to claims. Caryn's career trajectory is a testament to the serendipitous nature of life – from outside counsel to in-house assistant general counsel, and finally, to a chief claims officer. Her story is a powerful reminder that sometimes, our best-laid plans lead us to destinations we never intended, yet where we're meant to thrive.To learn more about Caryn's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the President and CMO of Domestic & General Group, Gayle Terry. At its core, Domestic & General Group is dedicated to protecting the appliances you depend on daily. From washing machines and dishwashers to consumer electronics and HVAC systems, they offer extended warranties that ensure your home runs smoothly. Their policies are comprehensive, covering everything from accidental damage to breakdowns, and they pride themselves on a customer-first approach, eschewing small print and deductibles for straightforward coverage.Gayle explained that Domestic & General Group is a vertically integrated business, meaning they handle every aspect of appliance protection. This includes organizing repairs, administering policies, and replacing appliances that can't be fixed. They've built their policies around listening to customers' needs and expectations, which is evident in their flexible payment options. Instead of a lump sum, customers can pay monthly, maintaining protection as long as they continue their payments.When asked how Domestic and General differentiates itself from competitors, Gayle highlighted their customer-focused ethos. With a century of credibility and partnerships with household names, they prioritize customer satisfaction and solutions. Their claims statistics are impressive, with over 99% of claims accepted, 75% of appliances repaired on the first visit, and less than 1% complaints per policy.To learn more about Gayle's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the CEO of CLM Alliance, Ronna Ruppelt. Insurance wasn't always the career path Rana Rupal had envisioned. During our conversation, Rupal shared how a job at an insurance defense firm during law school led to a fulfilling career that she hadn't anticipated. After practicing law for several years and working in-house at various insurance carriers, Rupal found herself as the general counsel and head of claims at a carrier. The leap to CEO of CLM was an unexpected turn that proved to be her dream job.For those unfamiliar with CLM, Rupal provided a succinct overview. The Claims and Litigation Management Alliance is the leading association dedicated to connecting industry professionals. CLM's mission is to educate and provide a collaborative space for members to discuss and innovate within the realms of claims and litigation management.To learn more about Ronna's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the President of TEACH Insurance Resources and serves on the Board of Directors at the Insurance Institute for Highway Safety, Tim Nee. Tim's career began in management consulting, but he eventually found his calling in insurance. He honed his skills as a product manager at Progressive and Liberty before taking the entrepreneurial leap and starting a training company. One of the biggest challenges Tim faces as the owner of an insurance company is staffing. With a low unemployment rate, finding the right people and getting them interested in insurance is a tough task. Tim is a firm believer in mentorship and emphasizes the importance of being in the office for development and leadership.The insurance industry is evolving, and Tim predicts some significant changes in the next 5 to 10 years. One major change is the shift in demographics, with younger generations preferring technology over human interaction when it comes to insurance. This will drive major carriers to adapt their distribution models and potentially lead to a consolidation of the market.To learn more about Tim's work, click HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with Matt Sutika, Founder and CEO of Obie Insurance. Obie is all about protecting you and your investment for landlords and real estate investors. Obie sells insurance without paper applications or confusing processes with the best industry rates that are right for you.To learn more about Matt's work, click HERE.If you'd like to be a guest on Insurance Claims Innovation, click HERE.

Your host, Chris Tidball, talks with Ty Andreson, a Claims Adjustor with Bluefire Insurance. Bluefire Insurance aspires to be the only MGA of its kind. The company was formed from a network of agencies that offered a wide variety of innovative insurance solutions in multiple states. The talented professionals at Bluefire deliver amazing claims handling and top-notch, personalized service. Bluefire strives to be the most trusted source of insurance solutions, so their customers can have peace of mind. To learn more about Ty's work, click HERE.To view Ty's LinkedIn, click HERE.If you'd like to be a guest on Insurance Claims Innovation, click HERE.

Your host, Chris Tidball, talks with Insurance Lawyer at MWL Law, Gary Wickert. Gary L. Wickert is an insurance trial lawyer and partner with the law firm of Matthiesen, Wickert & Lehrer, S.C. Gary has nearly four decades of litigation experience and is regarded as one of the world’s leading experts on insurance subrogation. He is the author of several subrogation books and legal treatises and is a national and international speaker and lecturer on subrogation and motivational topics.To learn more about Gary's work, click here.If you'd like to be a guest on Insurance Claims Innovation, click HERE.