All Episodes
Postal Hub podcast — 401 episodes
Ep 400: E-commerce returns and sustainability
Ep 399: Middle mile and last mile technology
Ep 398: De minimis changes and EU customs reform
Ep 397: DHL eCommerce Americas CEO Scott Ashbaugh
Ep 396: Solving fragmented cross-border delivery
Ep 395: UK out-of-home delivery scene with Alan Barrie
Ep 394: FedEx, InPost, and the future of out-of-home delivery in the USA
Ep 393: Building successful parcel locker systems
Ep 392: Creating Malaysia's 21st century post office network
Ep 391: Letters in Denmark
Ep 390: China continues to dominate cross-border e-commerce
Ep 389: Delivery tech special
Ep 388: End-of-year special (part 2)
Ep 387: End-of-year special (part 1)
Ep 386: Parcel lockers on the rise as secondhand goes mainstream
Ep 385: Why parcel lockers matter in the modern delivery landscape
Ep 384: CTT's transformation with CTT CFO Guy Pacheco
Ep 383: An Post delivering more with route optimisation
Ep 382: Update on US tariffs and de minimis
Ep 381: Out-of-home delivery in Norway with Posten Bring
Ep 380: DPD UK out-of-home delivery with Tim Davies
Ep 379: How posts can be prepared for US shutting down de minimis
Ep 378: Reducing environmental impact of e-commerce packaging
Ep 377: EU plans for fee on inbound cross-border parcels
Ep 376: Unlocking the power of innovation in postal and logistics sectors
Ep 375: Poste Italiane Head of International Jan Van Roey
Ep 374: E-commerce fulfilment with Pos Malaysia
Ep 373: Postal Hub 10th anniversary (part 4)
Ep 372: Postal Hub 10th Anniversary (part 3)
Ep 371: Postal Hub 10th anniversary (part 2)
Ep 370: Postal Hub 10th anniversary (part 1)
Ep 369: Tech helping sorting centre operations
Ep 368: Post Luxembourg moves into B2B with Inflow
Ep 367: Reforming de minimis parcels in USA and Canada
Ep 366: M&A in the food delivery sector
Ep 365: UPS shifts from Amazon to B2B
Ep 364: Food delivery through the post
Ep 363: Changes to letter delivery in Norway
Ep 362: Beyond the streetmap - route planning with Greenplan
Ep 361: Venipak CEO on delivery and e-commerce in the Baltics
Ep 360: Royal Mail's challenges and opportunities
Ep 359: China's cross-border e-commerce boom
Ep 358: Delivery tech and out-of-home delivery
Ep 357: Electrifying Falkenklev Logistik's delivery fleet
Ep 356: Ethical delivery with So.De
Ep 355: USPS under Trump
Ep 354: Geopost's new e-commerce discovery platform Singular
Ep 353: Changes to cross-border parcels with Kate Muth (IMAG)
Ep 352: First and last mile strategy with Royal Mail
Ep 351: Optimising out-of-home delivery with Mily Technologies
Ep 350: Geopost B2B e-commerce research
Ep 349: Costing for pricing - making money when margins are tight
Ep 348: Changing the UAE last mile with 7X and Emirates Post
Ep 347: Gaining an advantage in the last mile
Ep 346: Green delivery's attitude-behaviour gap
Ep 345: How restaurant delivery compares to parcel delivery
Ep 344: bpost's carbon calculator for parcel delivery emissions
Ep 343: Packaly CEO on reducing and reporting emissions
Ep 342: Matkahuolto delivering parcels across Finland and the Nordics
Ep 341: Responding to falling letter volumes
Ep 340: Gig economy delivery and q-commerce - has the bubble burst?
Ep 339: Customer experience in the last mile
Ep 338: Transporting parcels overnight via rail in the UK
Ep 337: Social-inclusive delivery with Scootbezorgd
Ep 336: New trends in e-commerce impacting delivery
Ep 335: Building efficient out-of-home delivery networks
Ep 334: Snapshot of global postal sector
Ep 333: Swiss Post transporting more mail and parcels by rail
Ep 332: Wienbox, Vienna's carrier-neutral parcel locker network
Ep 331: Mustafa Tonguç, MD DHL Express Germany, on resilience and B2B e-commerce
Ep 330: Update on international parcels with Kate Muth, IMAG
Ep 329: IPC SMMS emissions reduction and sustainability
Ep 328: Bumper end-of-year episode
Ep 327: US Postal Service operations and strategy
Ep 326: Analysing major trends in the US last mile
Ep 325: Denmark abolishes the USO... almost
Ep 324: New laws targeting last mile delivery
Ep 323: Tradeaze B2B same-day delivery startup
Ep 322: Out-of-home delivery with Geopost
Ep 321: Data driving delivery profitability
Ep 320: UPS-Teamsters, FedEx, USPS, and Amazon
Ep 319: External measurement for postal and parcel delivery
Ep 318: Parcel lockers, emissions, and delivery efficiency
Ep 317: Strategic and operational priorities in last mile delivery
Ep 316: Escher's Future of Posts 2023 research
Ep 315: Forcing parcel locker networks to be open
Ep 314: How urban logistics facilities can be good neighbours
Ep 313: Kardinal and Open Pricer combining route optimisation and dynamic parcel pricing
Ep 312: Next-gen mail measurement with JICmail and Kantar
Ep 311: USPS and cross-border deliveries
Ep 310: Sustainable urban logistics
Ep 309: Measuring and reporting last mile emissions with Geopost
Ep 308: A new era of parcel lockers is coming, with Omnic
Ep 307: Curacao and beyond with Cpost International CEO Thomas Roggendorf
Ep 306: Postal and parcel resource management with Kardinal
Ep 305: Cross-border e-commerce delivery with DHL Express Germany CEO Markus Reckling
Ep 304: Pos Malaysia CEO Charles Brewer on transformation, strategy, and sustainability
Ep 303: UPS-Teamsters negotiations
Ep 302: Spending power, in-store shopping, and parcel volumes
Ep 301: An Post and international parcels
Ep 300: USPS OIG Tammy Whitcomb Hull
Ep 299: How green is out-of-home delivery?
Ep 298: Parcel pricing and sustainable logistics with Open Pricer
Ep 297: Next generation route optimisation with Kardinal
Ep 296: Analysing major trends in the European postal sector
Ep 295: IPC cross-border e-commerce shopper survey
Ep 294: Target and Walmart vs Amazon in the last mile
Ep 293: When is a delivery contractor not a contractor?
Ep 292: Ultrafast, q-commerce, quick delivery with Quaid Combstock
Ep 291: Barriers to electric delivery vehicles
Ep 290: Parcel locker strategy with Ann Snitko, Omnic
Ep 289: US postal reform
Ep 288: Swiss Post and start-ups
Ep 287: Delivering in Asia with Sid Hart, APP Managing Director
Ep 286: Major delivery trends in 2023
Ep 285: Sustainable delivery, urban logistics, and liveable cities
Ep 284: Future of Posts with Escher CEO Brody Buhler
Ep 283: Global shipping companies investing in the last mile
Ep 282: DPDgroup's net zero strategy
Ep 281: Decarbonising urban logistics
Ep 280: Parcel pricing strategies with Open Pricer
Ep 279: Cargo bike delivery learnings
Ep 278: Logistics and delivery lessons from lockdown
Ep 277: The log-com bubble is about to burst
Ep 276: Are gig economy delivery and ultrafast delivery doomed?
Ep 275: How Emirates Post is getting closer to the customer
Ep 274: Postal transformation and being customer-centric
Ep 273: Urban logistics with Dr Anne Goodchild
Ep 272: DPDgroup e-shopper delivery research
Ep 271: Ukrposhta delivering despite the war
Ep 270: Cross-border in an era of sanctions and prohibited items
Ep 269: Electric delivery vehicles and the USPS
Ep 268: Designerex - peer-to-peer fashion rental via the post
Ep 267: USPS and the USA's big parcel and letter trends
Ep 266: The intersection of e-commerce and delivery
Ep 265: Electric vehicles, remote delivery, and more with Fraser MacLean
Ep 264: The environmental impact of e-commerce delivery
Ep 263: Data, automation, and high performing posts
Ep 262: IPC 2021 Global Postal Industry Report
Ep 261: COP26 and implications for the delivery world
Ep 260: Postal Services Directive - and what it means for the delivery world
Ep 259: Advance electronic data - AED EAD - and cross-border delivery
Ep 258: Cross-border, PUDOs, returns, delivery visibility, digital transformation
Ep 257: Major last mile trends in 2021 (part 2)
Ep 256: Major trends in the last mile in 2021 (part 1)
Ep 255: Last mile, logistics and warehouse real estate
Ep 254: Customer delivery complaints and the UK parcels league table
Episode 253: Cost and Benefits of Implementing a Data Analytics Strategy
Ep 252: Amazon delivery, culture, and innovation
Ep 251: DPD Ireland monitoring air quality and optimising delivery routes
Ep 250: Self-service, PUDOs, post offices, and the modern delivery network
Ep 249: Out-of-home delivery with DPDgroup COO Europe Yves Delmas
Ep 248: Improving the customer experience in delivery and returns
Ep 247: Emirates Post CEO Peter Somers on e-commerce and the post
Ep 246: DPD Ireland sustainability in the last mile and beyond
Ep 245: Delivery contractor models
Episode 244: Business transformation with Emirates Post Group Company CEO
Ep 243: Omnichannel retail supply chain
Ep 242: Using the Digital Mailbox to Sustain Revenues
Ep 241: The new cross-border e-commerce reality
Ep 240: Inside Canada Post's business transformation
Ep 239: The future of letter and parcel delivery in the USA
Ep 238: It's all about the data...
Ep 237: Creating flexible and dynamic parcel delivery networks
Ep 236: Measuring postal performance
Ep 235: Cyber security for the postal and delivery world
Ep 234: Creating high performance teams
Ep 233: is Amazon at risk of becoming a monopoly?
Ep 232: Squeezing more efficiency from parcel sorting
Ep 231: USPS strategy and new delivery vehicles
Ep 230: E-commerce and delivery's packaging problem
Ep 229: Trends driving last mile innovation
Ep 228: The world's delivery addiction, with PostTag CEO Paul Yewman
Ep 227: Parcel delivery during 2020 peak season
Ep 226: Will Brexit and the STOP Act kill cross-border e-commerce?
Ep 225: Future of the USPS letters and parcels services
Ep 224: E-commerce returns - Walmart, FedEx, and more
Ep 223: Subscription models and delivery
Ep 222: That was the year that was
Ep 221: Generation Z and the mail
Ep 220: Reducing emissions in the postal sector
Ep 219: Preparing for Brexit and the STOP Act - first file to last mile
Ep 218: The future of Royal Mail's USO for letters
Ep 217: Cross-border shipping and advance electronic data with Kate Muth (IMAG)
Ep 216: pandemic shipping and shopping trends, with LaserShip CCO Josh Dinneen
Ep 215: Optimising the customer delivery experience with Onfleet's Khaled Naim
Ep 214: bpost, parcel lockers, electric vehicles, and the Ecozone
Ep 213: Peak season preparations with DLH eCommerce Solutions Americas CEO Lee Spratt
Ep 212: grocery delivery, parcel lockers, and delivery innovation at Posten Norge
Ep 211: How the US Postal Service became a political football
Ep 210: NZ Post and parcel volumes during lockdown
Episode 209: Contactless customer delivery experience
Ep 208: The universal parcel locker concept
Ep 207: Free express delivery as eBay Plus goes head-to-head with Amazon Prime
Ep 206: Amazon and reducing emissions in the air
Ep 205: the sustainable brand, from sourcing to the last mile - with Melissa Obeid (La Fervance)
Ep 204: Public-private partnerships and the future of the mail
Ep 203: USA, UPU and new international rates
Ep 202: Diversity fuelling innovation, with Kit Ahweyevu (Mindweaver)
Ep 201: Modern parcel tracking and the customer experience
Ep 200: Delivery in city centres, and the social role of the post
Ep 199: Seven deadly corporate mindsets, with John Acton
Ep 198: Speed vs cost vs green with Chloë Thomas
Ep 197: Amazon to dominate in B2B
Ep 196: Fleet management with Rebecca Hall (HH Driveright, JMHC Logistics)
Ep 195: UPU helping postal workers, and the USA USO
Ep 194: Air cargo capacity crunch and modal shift
Ep 193: Delivery and the e-commerce value proposition
Ep 193: Delivery and the e-commerce value proposition
Ep 192: COVID-19 and the last mile with Mike Darchambeau (Urbantz)
Ep 191: AI and the postal network
Ep 190: Bridging the digital-physical divide in letters and parcels
Ep 189: Porch piracy - causes and solutions
Ep 188: the automated future of parcel processing
Ep 187: The US same-day delivery market
Ep 186: Growth, banking, and privatisation at Ukrposhta
Ep 185: is e-commerce delivery broken?
Ep 184: What is FedEx's future with Amazon?
Ep 182: Cross-border e-commerce parcels with Escher and Hurricane
Ep 183: Teleportation, parcel lockers, and C-Solution
Ep 181: 3D printing's power to disrupt
Ep 180: Changing delivery to make London air safe
Ep 179: Lindiwe Kwele, Acting Group CEO South African Post
Ep 178: Data, the post office, and cross-border shipments
Ep 177: Same-day e-commerce delivery strategy
Ep 176: Artificial intelligence, with Escher CTO Wayne Haubner
Ep 175: An Post CEO David McRedmond on decent work
Ep 174: Croatian Post CEO Ivan Čulo (and some parcel locker talk too)
Ep 173: UPU Director General Bishar A. Hussein
Ep 172: we need to talk about the USA - USPS and UPU
Ep 171: Reinventing delivery - it's psychological, not logistical
Ep 170: Letters and parcels pricing
Ep 169: Getting to grips with parcel lockers and PUDOs
Ep 168: Heavy lifting - FedEx Freight Direct
Ep 167: UPS delivery initiatives
Ep 166: Cross-border trade - UPU and WTO
Ep 165: confronting the future of delivery with Pieter Kunz (Escher)
Ep 164: in-store parcel lockers and in-fridge delivery
Ep 163: Change management in the postal and delivery sectors
Ep 162: US postal reform and Q2 results
Ep 161: Amazon, JD, Alibaba - trends and strategies in Chinese e-commerce delivery
Ep 160: Amazon, FedEx, and Amazon's Delivery Service Partners
Ep 159: Innovation in delivery, with bpost VP Future Lab Patrick Leysen
Ep 158: Fixing the worldwide driver shortage
Ep 157: Advances in postal technology with Escher CTO Wayne Haubner
Ep 156: Amazon Prime gets faster, and the demise of Shipster
Ep 155: the Trump-quake in the US postal sector
Ep 154: Inside the growth plan of delivery start-up Passel
Ep 153: USA vs UPU - the inside story (continued...)
Ep 152: UPU update, and a new e-commerce returns solution
Ep 151: Escher Group CEO Nick Manolis
Ep 150: transportation costs in the postal network
Ep 149: Converting phone booths to parcel lockers; UPS delivery drones
Ep 148: FedEx earnings and SameDay Bot
Ep 147: postal and parcel trends analysis
Ep 146: is USA vs UPU reaching endgame?
Ep 145: IKEA going green in the last mile
Ep 144: First-time residential delivery with in-home options
Ep 143: Quiqup co-founder and CEO Bassel El Koussa
Ep 142: FedEx expands next-day with Extra Hours, and grows its PUDO network
Ep 141: US Postal Task Force report - worth the wait?
Ep 140: 2018 in review (part 2)
Ep 139: 2018 in review (part 1)
Ep 138: An Post going for zero emissions
Ep 137: e-commerce fulfilment with Fulfilio CEO Mathew Galt
Ep 136: Informed Delivery - the USPS disrupting itself
Ep 135: Could the Chinese e-commerce delivery model work in the West?
Ep 134: The STOP Act... stopping cross-border parcels?
Ep 133: Same-day delivery with the sharing economy
Ep 132: USA vs UPU part 2
Ep 131: USA vs UPU (part 1) and UPS prepares for peak
Ep 130: Understanding Amazon means winning the last mile
Ep 129: Omniva COO Martin Luts on innovation and infrastructure. Also: Amazon's wage increase
Ep 128: UPS in the spotlight with Dean Maciuba (Last Mile Experts)
Ep 127: Canada Post retail innovation with GM Retail John Reis
Ep 126: delivery safety, and prioritising electric vehicles
Ep 125: Amazon insights with Cooper Smith from L2 Gartner
Ep 124: online grocery delivery with Supermercato24 CEO Federico Sargenti
Ep 123: John Hagel on adopting a Silicon Valley strategy
Ep 122: Delivery surcharges for large and heavy goods
Ep 121: privatisation of the US Postal Service, with Mark Fallon
Ep 120: PostNL Innovation Lab with Karlijn Krol
Ep 119: Advanced e-commerce delivery, with Milkman founder and CEO Antonio Perini
Ep 118: Amazon's last mile; trucking and the environment; and the Alibaba - Bollore deal
Ep 117: Patrick Gallagher, CitySprint Group CEO, on residential and time-slot delivery
Ep 116: Delivery and strategy with PostNL
Ep 115: ASDA's toyou click-and-collect parcel delivery service
Ep 114: the evolving e-commerce delivery battleground with Accenture's Brody Buhler
Ep 113: online grocery delivery
Ep 112: in-car delivery and other out-of-home parcel delivery options
Ep 111: the last mile in Saudi Arabia with NAQEL Express
Ep 110: Ukraine Post COO Oleks Pertsovskyi
Ep 109: next generation parcel monitoring with Hanhaa CEO Azhar Hussain
Ep 108: FedEx, Walmart, and e-commerce returns
Ep 107: drone delivery with Richard Wishart
Ep 106: on-demand crowd-sourced delivery with Passel CEO Marshall Hughes
Ep 105: electric vehicles with Gnewt Cargo founder Sam Clarke
Ep 104: e-commerce and delivery with eCommerce Masterplan's ChloÃÆ'« Thomas
Ep 103: The art of click and collect, with Doddle CCO Mike Richmond
Ep 102: Ukraine Post CEO Igor Smelyansky
Ep 101: Delivering cross-border e-commerce
Ep 100: DHL Parcel CEO Dr Achim Dunnwald
Episode 99: Shipping With Amazon - will it really destroy FedEx and UPS?
Episode 98: autonomous vehicles in the postal sector
Episode 97: sharing economy and delivery to neighbour; air freight and e-commerce
Episode 96: e-commerce logistics insights from iD Commerce + Logistics CEO Dan Arriola
Episode 95: e-commerce shipping to rural and remote addresses
Episode 94: Access points - how PUDO networks cut delivery costs
Episode 93: Peak season, Amazon, and parcel delivery trials
Episode 92: African e-commerce, and two-person delivery
Episode 91: Predicting parcel delivery; New USPS postage pricing; An Post teams with ALONE
Episode 90: US Postal Service in review
Episode 89: Singles Day, and IPC CEO Holger Winklbauer
Episode 88: e-commerce logistics expert Matt Hertz
Episode 87: Consumer rights and expectations with e-commerce parcel delivery
Episode 86: Australia Post Receva parcel lockers and delivery startup Passel
Episode 85: Pick up drop off networks with Parcelly's Sebastian Steinhauser
Episode 84: PostNord's secrets to delivery innovation
Episode 83: NZ Post's experiment with on-demand delivery; Australia Post launches Shipster
Episode 82: Compressing the last mile - making Chinese delivery profitable
Episode 81 - David Adams, SF Express CEO Intl Business Unit
Episode 80 - ebay global VP logistics Tom Allason
Episode 79 - Austrian Post's online marketplace; Croatian Post joins forces with DHL Parcel
Episode 78 - the last mile in China
Episode 77 - Laura Behrens Wu, CEO of Shippo, and the posts imitating Amazon Prime
Episode 76 - US Postal Service: parcels over letters
Episode 75 - the uncomfortable truth about digital mailbox
Episode 74 - the changing use of mail
Episode 73 - Amazon, e-commerce fulfilment, combining delivery and retail
Episode 72 - Amazon on delivery and fulfilment
Episode 71 - An Post helping every shop in Ireland sell online
Episode 70 - UPS introduces peak season surcharge
Episode 69 - Informed Delivery: innovation in letters and direct mail
Episode 68 - Retail's last mile, with Jonathan Reeve
Episode 67 - Croatia Post CEO interview
Episode 66 - crowd-sourced delivery with Nimber CEO Ari Kestin
Episode 65 - autonomous vehicles and the transport sector
Episode 64 - e-commerce and the post office network
Episode 63 - reforming the US Postal Service
Episode 62 - e-commerce in developing markets with DHL eCommerce CEO Charles Brewer
Episode 61 - e-commerce returns: An Post's new ReturnPal
Episode 60 - US postal regulation, monopoly, and privatisation
Episode 59 - inside the returns and reverse logistics business
Episode 58 - Liban Post's transformation
Episode 57 - Amazon is taking over the world
Episode 56 - future postal and delivery trends with Elmar Toime
Episode 55 - repurposing post office land
Episode 54 - FedEx Fulfilment
Episode 53 - Fulfilment by Amazon and other Amazon wonders
Episode 52 - Aramex Global Solutions COO Charles Thompson
Episode 51 - e-commerce and delivery in Southeast Asia
Episode 50 - delivery: the new e-commerce battleground, featuring Accenture's Brody Buhler
Episode 49 - US postal reform
Episode 48 - diversifying the last mile
Episode 47 - Drone delivery; and international cross-border returns
Episode 46 - Trends in last mile delivery
Episode 45 - Australia Post parcel lockers in supermarkets; PUASP environmental initiative
Episode 44 - Royal Mail parcel returns portal; handling bulky and heavy items in the parcel stream
Episode 43 - SingPost's new e-commerce hub
Episode 42 - what Trump as US President means for logistics and e-commerce
Episode 41 - Dealing with the Christmas peak; and USPS financial results
Episode 40 - small parcels research, UPS results, and Amazon expansion rumours
Episode 39 - the postal service and smart cities
Episode 38 - update and analysis of grocery delivery market
Episode 37 - DPD's focus on last mile customer service
Episode 36 - e-commerce without borders, featuring UPS
Episode 35 - online shopping shifts to next-day delivery; analysing posts' forays into logistics
Episode 34 - An Post launches Post Logistics
Episode 33 - US Postal Service and logistics
Episode 32 - UPS 1 Billion Cleaner Miles; and Australia Post's 2016 financial results
Episode 31 - Alibaba growing cross-border via 4PX/TransRush, and Canada Post's financial results
Episode 30 - Singapore Post's Rent-a-POP, and USPS financial results
Episode 29 - Royal Mail and Missing People, and Amazon Prime Air
Episode 28 - Swiss Post parcel delivery and e-commerce
Episode 27 - China-Japan cross-border e-commerce, and letters supporting cancer patients
Episode 26 - self-driving trucks
Episode 25 - Australia Post's parcel delivery options
Episode 24 - boosting first-time parcel delivery
Episode 23 - dog attacks on delivery drivers
Episode 22 - Crowd-sourced delivery, and post office access
Episode 21 - Grocery delivery, Amazon Fresh, and delivery to the fridge
Episode 20 - OSCAR, the UPU's new carbon reporting tool; and carbon neutral delivery
Episode 19 - combining letter and parcel delivery, and the new Postal Museum
Episode 18 - Millennials, politics, and direct mail - plus Australia Post's joint venture with Aramex
Episode 17 - Cross-border e-commerce and 3D printing
Episode 16 - Australia Post's Farmhouse Direct, and UPS & DHL delivery options
Episode 15 - modernising the money order
Episode 14 - the disruption and innovation episode
Episode 13 - Peter Somers on e-commerce
Episode 12 - the future changing e-commerce dynamic
Episode 11 - Uber ready to disrupt delivery with UberRUSH
Episode 10 - terminal dues and cross-border e-commerce
Episode 9 - the Australian letters market, and the importance of the address
Episode 8 - postal strategy with Dr Kristian Sund
Episode 7 - fresh delivery, and a new take on postal strategy
Episode 6 - inside Amazon and SingPost's acquisition strategies
Episode 5 - sustainability
Episode 4 - privatisation of Poste Italiane
Episode 3 - the Internet of Things
Episode 2 - Direct mail, and click-and-collect for e-commerce
Episode 1 - FedEx takeover of TNT, and e-commerce opportunities