All Episodes
Buffering — 145 episodes
Drag and Drop Your Way Out: Building Websites in the Agentic Era
The Taglines We Need to Retire: 10 Broadband Marketing Claims to Replace
The Experience Provider: Are Legacy CX Playbooks Are Holding You Back?
The Enablement Gap: From Task Assistance to Governed Operations
The AI Slop Trap: Are We Outsourcing Our Brains?
The Next Connectivity Disruption: Starlink is Going Mobile
The Golden Circle of Broadband: What’s the Why Behind Your Network?
Winning in the AI Era: How CSPs Can Future-Proof Their Workforce
Inside Meta Ads Manager: A Step-by-Step Guide for CSPs
The Next Broadband Battle: Defending the Subscriber Relationship
The Discount Trap: The Hidden Cost of Promotional Pricing
The Cool Gap: Why Better Technology Doesn't Always Win
Winning with AI: The 90 Day Blueprint for Business Transformation with Charlene Li
Broadband Websites vs. AI: What Service Providers Are Getting Wrong
A New Era for Search: Google's AI Revolution
The Conversion Crisis: What Bad Websites Actually Cost
Architecting Intelligence: A Long-Term Approach to AI in Telecom with Frank Ploumen
The ROI of Customer Experience: Turning Loyalty into Growth with Jon Picoult
The Satellite Threat: Amazon’s $11B Bet on Your Customers
The Builder Era: The AI Shift You Can’t Ignore
Using AI vs. Building With It: The Divide That Will Define Careers
Escaping the Commodity: How Experience-First Brands Win in Crowded Markets
You Don't Actually Know Your Subscribers: The Segments You are Missing
The 1000 Mbps Big Mac: When the Product Isn’t the Experience
The AI Revolution: The Rise of Marketing Intelligence
The Perpetual Innovation Machine: AI Lessons with Vele Galovski
Beyond Speed & Price: Lessons from Australia’s Open‑Access Market with Anthony Bortolotto
Workforce by Design: Preparing the Next Generation Workforce with Jeannine Lyons
The Human Premium: Redefining the Broadband Workforce in the AI Era
Stuck in the Past: The High Cost of Outdated Positioning
The New Digital Divide: Where Rural Operators Win with Jeff Johnston
Disrupt or be Disrupted with Charlene Li
The Broadband Revolution: Insights for 2026 with John Durocher
The Accidental Marketer: The Future of Marketing with Chief Marketing Officer Amrit Chaudhuri
The Discount Trap: How to Shield Your Brand from Price Wars
Reimagining the Road Ahead: How Rivian Designs a Seamless Customer Path
Buffering Ping: Defying Commoditization in Broadband
Your Digital Dynasty: Expanding Your Network with Seth Thompson
Iterate to Innovate: Building E-Commerce with Steve Mammone
Buffering Ping: How Automotive Companies are Turning Service into Marketing
AI in Action: Implementing AI for Meaningful Outcomes with Drew Beverage
New Game New Rules: The Future of Broadband Takes Shape
ConneXions25: How Nex-Tech Helps BSPs Tell Their Story in a Connected World
ConneXions25: How SCTelcom is Innovating to Redefine Sales and Customer Experience
ConneXions25: Building a Winning Sales Culture with eTex Communications
ConneXions25: How Elevate is Making Legendary Internet Real
ConneXions25: How Cablelynx is Reimagining Customer Experience and Cutting Through the Noise
A Year of Buffering: From AI to Customer Experience, and Everything In Between
Crafting Connections: Defining the Experience Beyond Speed
The Agentic Browser: How Gemini is Reshaping the Marketer’s Funnel
Buffering Ping: Shop and the Art of Frictionless Shopping
We’ve Always Done It This Way: 10 Outdated Plays Still Haunting BSPs
The World Broadband Tour: Global Trends That Shape Local Markets
Insights to Impact: Turning Data into Direction with Candy Riem and Megan Powell
The Buyer’s Lens: How Your Customers Rewrite Your Message
Fearless Launch: Standing out with Differentiated Services with Roger Lewis
Buffering Ping: Your Brand’s Next Move Might be on Reddit
Lost Dollars: The Hidden Financial Impact of a Lost Journey
Beyond the Prompt: Living in a Post-Prompt World with AI
Buffering Ping: Every Crumbl Touchpoint is a Treat
The Prompt Playbook: How to Fine-Tune Your AI Skills
Brand Refresh: How Cablelynx Transformed Its Identity with Laurie Ringler
Landing Logic: Targeted Pages for Targeted People with Joe Kohegyi
From Data to Decisions: Real-Time Data for Real-World Marketers with Cory Munchbach
From Reviews to Revenue: How Gen Z is Shopping Smarter
Smart Towns, Smarter Marketing: How Home Telecom is Shaping the Future of Broadband
Forget the Ladder: How Gen Z is Redefining the Career Journey
Driving Decisions: The Psychology of Choice
Unlocking High Performance: Insights from Alyene Schneidewind
From Utility to Experience Provider: Transforming Your Business with Bridget Watkins
Electric Roots: Gibson Connect’s Journey to a Broadband Experience Provider
What Would You Say You Do Here?: Turning Data into Actionable Campaigns
Beyond the Network: Protecting Your Community with Chris Lovell & Andrea Perry
Search Party: Are You Playing Hide and Seek with Your Customers?
Call to Chaos: The Power of “Because” in Marketing
Marketing Glow-Up: Why Great Products need Great Marketing with Remy Soubry
Why We Buy: The Science of the Consumer Brain
Optimizing Your Buyer Flow: Are Your Customers Stuck in a Maze?
Beyond Mediocrity: Transforming Customer Experience with Jon Picoult
S-Curve Strategies: Stay Ahead of the Game with Kevin Budelmann
Talking Like Your Customer: Messaging Tips for Real People
Workforce Transformation in Broadband with Jeannine Lyons
Plotting Your Career in Excel: What School Didn't Teach Us with Remy Soubry
The Future of Customer Experience: Insights from John Durocher
Becoming Social on Social Media: Insights for 2025
Winning Strategies: Are Your Promotions Boring?
2025 Goals: Educate, Segment, Ascend
Year in Review: The Tools and Trends That Shaped 2024
The Cost of Distraction: Are you Obsessing Over Your Competitors?
First Impressions Matter: Does your Website Need a Makeover?
Marketing is Everything: How Good Marketing Influences Customer Experience
When Rationality Fails: Exploring the Power of Irrational Decisions with Jade Communications
Lead or be Disrupted: Can you Walk and Chew Gum?
Empowering Small Businesses: How RTC and SCTelecom Launched SmartBiz
Crafting a Winning Strategy: Smithville's Path to Launching Innovative Offers
Post ConneXions Insights: Beyond Speeds and Feeds
Disrupting the Status Quo: How SCTelcom Redefined their Business Model
Connecting Communities: YK Communications Path to Building a Loyal Customer Base
Introducing Buffering - Powered by Success!
Fans for Life: Breaking Down Customer Loyalty and Brand Loyalty
The iOS 18 Playbook: How can Marketers Navigate Privacy, Data and Apple Intelligence?
Data with a Plot Twist: The Art of Data Storytelling
The Discount Paradox: The Role of Discounts in Recurring Revenue Businesses
Awareness to Advocacy: Understanding the Stages of Customer Acquisition
Churn and Burn: Can Mobile Notifications Keep Customers Engaged?
Lights, Camera, Action: How Video Will Keep Your Audience from Scrolling Away
Trial and Error: Making Free Trials Irresistible
Marketing in the Age of AI: What’s new with Apple, Meta, and Microsoft?
Beyond the Purchase: What is Your Customer Experience?
Decoding Dollars: Influencing Perception and Driving Sales
Decoding Dollars: The Psychology Behind Price
Climbing the Ladder or Mastering the Craft: What's Your Move?
Sailing into Blue Oceans: Building a Moat Around Your Business
Customer Devotion: What is your Brand?
CRO Playbook: From Clicks to Customers
Say Hello to GPT-4o
Spill the Beans: Using Zero Party Data in Your Marketing
Search Party: Don’t Get Lost with SEO
Flip the Coin: A/B Adventures in Marketing
Getting Personal (With Your Marketing)
Practical Uses of AI for Marketers
The Rise of the Gen Z Consumers
Is Everything but Meta Dead?
Introducing Zack & Gabe, and the Role of AI in Marketing
Introducing Buffering
A Deep Dive into Meta Custom Audiences
Socia Media Trends That Point to the Future
Are You Using Push Notifications Wrong?
What is Happening with the "Big Guys"?
Video Marketing Doesn't Need to be Scary!
What does the Internet Know About Me?
The Psychology of Price
Is Your Website is Overdue for a Redesign?
Getting your Marketing Resources right with Cat Minor
Getting Social With Your Marketing
How Much is TOO Much? Using Different Channels Effectively
To TikTok, or Not to TikTok? Let’s Create Short Form Videos!
Facebook Does WHAT With my Data?
Building a Thriving Community with Allison Boudreau
Does Your Customer Journey Drive off a Cliff?
Tools To Make Sure Your Website Doesn't Suck
DTC: The Role Models in Experience Marketing?
Netflix: The Good and Bad of Customer Retention
Creating a Delightful Customer Experience with Data
Let's Talk About Facebook!