All Episodes
Five-Star Fitness by The Fit Guide — 51 episodes
What Gyms Can Learn from the Mandarin Oriental Approach to Five-Star Experiences, with Andrea Lomas-Gong
500 Gym Visits. The 10 Biggest Opportunities.
The Five-Star Fitness News Roundup — June’s Biggest Stories
How the Best Gyms Build Community
How Do Dubai’s Boutique Gyms Compare To The Rest Of The World?
How the Top 1% of Gyms Use Sales Psychology
The Five-Star Fitness News Roundup — May’s Biggest Stories
What the World’s Best Gyms Do When Clients Show Up Late
How Your ‘Best’ Trainers Could Be Hurting Your Business, with Emma Masters
What The World’s Best Boutique Gyms Know About Design
Purpose and Profit: Find Your North Star, with Barry and Shay Kostabi
Service Recovery: How the Best Gyms Turn Complaints into Raving Fans
What Makes A Five-Star Group Class Experience with Will Brereton
How the Best Gyms Turn Feedback Into a Competitive Advantage
What the World’s Best Gyms Expect Every Team Member to Know
How Do Melbourne’s Boutique Gyms Compare To The Rest Of The World?
How the Best Gyms Make Every Client Feel Seen
The Blueprint for Five-Star Gym Design with Chris Howell
How the World’s Most Successful Gyms Sell
Singapore’s Boutique Fitness Market in 2026: Service Slips, Closures Rise, Pilates Steps Up
How the Best Gyms Make Every Client Feel Like a VIP
How The World’s Best Gyms Deliver Unreasonable Hospitality
What The World’s Leading Fitness Brands Know About Marketing & Experience
The Secret to Five-Star Service: Anticipate, Don’t React
How KX Pilates Scaled Five-Star Culture and Service To Over 120 Studios Globally
How The World's Best Gyms Connect with Members and Sell More
How CycleBar Culver City Became the World’s Only Five-Star Cycling Franchise
What the Top 1% of Gyms Notice That Others Miss
Rumble Boxing: Taking New York’s Energy To Over 100 Gyms Globally
What The Top 1% Know About Asking Questions
How Body Fit Training Maintained a Five-Star Experience While Growing to 300 Gyms
Why Language Matters in World-Class Gym Hospitality
Bringing the Best of Real Estate and Hospitality to the World’s Top Fitness Brands with Jay Siano
What the World's Best Gyms Get Right About First-Time Hospitality
Bringing The Athlete’s Mindset To Life and Business, with James McMillian of Tone House (New York)
Hospitality As Theatre: What Fitness Can Learn From Broadway
Top 10 Boutique Fitness Brands For Hospitality and Experience
The Power of First and Last Impressions
Panel: Is ClassPass Good For The Fitness Industry?
Mind the GAP: The Secrets Behind Five-Star Gyms
Building Singapore’s Leading Award-Winning Barre Experience with Linda Tang of WeBarre
The Difference Between A 4-Star And 5-Star Gym Experience
Winning “Asia’s Gym of The Year” with Jack Thomas, founder of BASE in Bangkok
The Most Desirable Job in Fitness
Breaking Down Hong Kong’s Premier Cycling Experience, with Bridge Hudson of XYZ, Hong Kong
The Fitness Industry’s Hospitality Crisis
Building New York’s Five-Star Barre Experience, with Jennifer Vaughan Maanavi of Physique 57
Founding the ‘Michelin Guide’ of Fitness – The Story of The Fit Guide
Building Dubai's First Five-Star Cycling Studio Ivana Bruic of Storm Cycling
What can gyms learn from the Michelin Guide and Forbes Travel Guide?
Welcome to the Five Star Fitness Podcast