All Episodes
Insurance Untangled — 147 episodes
The Office Manager's Greatest Leadership Mistake: Building a Practice That Depends on One Person
Stop Guessing. Start Leading. How to Read Your KPIs and Make Better Business Decisions
The Next Billion-Dollar Opportunity in Dentistry
Fighting Back: Fee Negotiations and Taking Control of Dental Insurance
The Art of PPO Fee Negotiation
The Experience that Keeps Them Coming Back
Why Only Half Your New Patient Calls Are Actually Converting
What financial issues could be hiding inside your dental practice's books before they become costly problems?
Beyond Insurance: The Hidden Habits and Systems That Protect Your Practice's Profitability
How Do Successful Dental Groups Run on Data? The KPIs, Metrics, and Operations Behind Profitable DSOs
Are Your PPO Fees Costing You Thousands in 2026? How to Negotiate and Take Back Control
Why Doing "More" Isn't the Answer — Doing the Right Things Is!
Why Your Schedule Controls You and How to Change That
What Google Really Wants From Your Dental Website in 2026
The Hidden Dangers of Doing The Wrong Kind of Marketing
How to get patients to stay with your dental practice for life?
Fighting the Culture of Insurance Claim Denials in Dentistry
Do Dentists Really Have to Stay Trapped by PPOs?
Do You Have a PPO Exit Strategy?
Umbrella network changes today that will impact you tomorrow
Getting Back to the Basics: Why Foundational Marketing Matters for Every Dental Practice
Spending Time Building Relationships with Patients Can Help You Reduce Your Dependence on PPOs!
Why Dentists Are Going Out of Network with Dental Insurance
SEO is complicated, but here's why it can work in your favor!
Why Many Dental Practices Struggle to Grow (and How to Break Through the 2–5 Patient Barrier)
What's happening with out of network benefits?
Reasons Why Most Practices Struggle to Grow
Success in Dentistry is a Team Effort
The complexities of PPO Fee Negotiations in 2025
How to Grow Your Dental Practice in Uncertain Times
The 80/20 Rule in Marketing Your Dental Practice
Personality Assessment and Training - Building a Team Culture that Thrives
AI Is Changing How Patients Find You—Everything You Need to Know to Adapt & Thrive!
Doing More High-Value Cases to Reduce Your Dependence on Insurance
Hiring Associates: What to consider to find and retain the best talent
From 6 Figures to 7 Figures: Lessons To Learn
How Much Marketing Does Your Dental Practice Actually Need to Succeed?
Developing a Dental Practice Brand Identity to Attract the Right Patients
Random Choice vs. Getting Patients to Choose Your Dental Practice; and Why It Matters!
How To Respond When Insurance Makes A Mistake And Patients Blame You
Do More of the Dentistry You Want, Not Just What You Can
How to maximize coding and billing in your hygiene department.
When Is the Right Time to Start Marketing Your Practice?
PPOs are an Addiction - You need to break free!
4 Dental Marketing Mistakes and How to Avoid Them
Running A Successful Practice, No Matter If It's A PPO Or FFS Practice, Requires Solid Leadership
Why Helping Others Helps Yourself Grow: Lessons from an Entrepreneur
Profound Mini-Lessons for Dentists - A book you want to read!
Building a Practice That Can Withstand Any Challenge
How to Stop Insurance Plans from Paying You with Virtual Credit Cards
How to Build & Own a Sustainable, Thriving Dental Practice
The Top 4 Mistakes Dentists Make When Going From One Location to More
How Can My PPO Practice Break Free from PPO Dependence?
Why Isn't My Marketing Working?
Industry Outlook for The Next Decade
Understanding Medicare in the Dental World
How to Make Marketing Work For You Without Becoming an Influencer
Why More New Patients Won't Solve All Your Problems
What to do when insurance denies claims, repeatedly
Tax, fees, and insurance, a CPA's perspective on dental numbers
How to Audit Your Marketing When It's Not Bringing in New Patients?
What Is and Isn't a Marketing Strategy?
5 Metrics You want To Master in 2025
How the recent United Healthcare news may change the industry for better!
3 Goals to Make 2025 Your Best Year Yet
What do you do with negative reviews?
Phone Experience is Vital to Your Practice Health
Insurance Strategies to consider for 2025
The Best Offense is the Best Defense
Usual and Customary Fee trends and How setting fees can impact your insurance reimbursements
Your Marketing Blueprint to Make 2025 Your Best Year Yet
Negotiating with Insurance through associations, study clubs, and dental cooperatives. The Do's and Don'ts
Can I charge patients an upgrade for Added-Value treatment?
New PPO Fee Negotiating Trends to consider
Three Things You Must Know About Marketing
Is PPO Fee A Marketing Expense?
The Truth about What Your Marketing Company Owes You!
An insider's view of insurance and ideas on how to offset big write-offs.
How to appropriately handle insurance denials
The Difference Between An Effective Website And A Poor Website
What's one of the trending problems you see among struggling offices?
A View on "Normal" Marketing vs "Exceptional" Marketing
Primary and Secondary/Coordinating of Benefits
Insurance Contracts Are Changing. What To Look Out For.
Four Marketing Habits That Will Transform Your Dental Practice
Can government agencies help appeal denied claims?
Working on the Business versus Working in the Business
Why are umbrella network affiliations among PPOs on the rise?
What is NAP, and why is it important?
Is the PPO practice model the best way forward?
Are you a dentist who runs a business, or are you a business person who happens to be a dentist?
The Challenges With Perio Billing And Perio Denials
Are You Using Influence Principles to Attract and Retain New Patients
What are umbrella networks, or leasing networks?
What You Need to Know to Get New Patients to Book Appointments
Which is better to purchase, a PPO or FFS Practice?
Is it helpful to seek the assistance of a State Insurance Commissioner in situations where it's difficult to get denials overturned?
What are the top dental insurance-related issues practices are going through this year in 2024?
What are the 5 Things Every Successful Dental Practice Does?
Is it possible to detect claims processing errors on the part of insurance?
Take Aways from An Amazing Insurance Untangled Event
The Biggest Lessons from Our Dental Clients
Dental plan types and non-covered service laws
Creating processes to increase your practice valuation
Top 3 Marketing Questions Practice Owners Ask
What Insurance Executives Are Planning For 2024 As It Pertains To Relationships With Dentists
Building a Practice that Can Thrive Without You
What is your Conversion Rate?
Are Insurance plans finally making big changes for the new year?
How to grow a membership plan with small business owners?
5 Marketing Strategies That Will Shape 2024 To Be Your Best Year Yet
The Dental Buyer's Journey with Credentialing and Fee Negotiations
10 Reasons NOT to Manage Your Dental Memberships Manually
If you are not an Influencer, don't bother with Social Media!
Do Insurance Plans Lease CDT from American Dental Association?
Incentivizing Dental Staff for Membership Plan Success
Why Practices Fail with Marketing?
What is a healthy collection rate to maintain in a dental office?
Subscription Revenue Reinvestment Strategy
Can Social Media Help Me Get New Patients?
Growing PPO Fee Negotiations Amid Dentist Network Dropouts
Why Dental Membership Plans Fail
Are You Using Google Reviews To Grow Your Practice?
How many doctors in dentistry are dropping insurance these days and why?
The Dental Buyer's Journey
Using AI to grow a membership plan
How do insurance plans, like Delta, pay out of network?
How to Scale a Membership Plan
How to Apply Reciprocity to Grow Your Practice?
Cigna caught auto-denying claims using AI!
Membership Psychology - Why Members Are Committed
How to Dominate Google SEO?
How to Deal with Refund Requests from Insurance
Creative Membership Plan Offerings
The 3 Biggest Marketing Mistakes Practices Make
How Insurance Deals with You When You Go Out of Network
7 Ways to Grow Your Dental Membership Plan
The Cost: PPO versus Google Ads versus Google SEO
Upgrades and Non-covered services
Why Recurring Revenue Matters
Replace Delta with Google
Current Challenges with Insurance Billing and Solutions to Fix them
Is it Possible to Successfully Resign from PPO Plans?
What are the Benefits of a Dental Membership Plan?
PPO Fee is a Marketing Expense
The Climate of PPO Fee Negotiations in 2023.
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