All Episodes
SaaS Therapy — 143 episodes
The Future of Customer Success in an AI World with Ivan Stefanovski
Mastering Customer Education: Strategies for Impactful Learning with Clea Mahoney
Microsoft's Frontier Strategy: A New Era in AI SaaS
How to Identify Unrecognized Customer Problems
How AI is Transforming Instructional Design with Jeff Batt
How AI and Organizational Alignment Drive SaaS Growth with Victor Ivarsson
The Future of SaaS Customer Education: Data-Driven Strategies
How to Drive Behavior Change in Organizations with Brent Schlenker and Mike Simmons
How AI is Reshaping Business Strategies in SaaS with Glenn Fleischman
The Future of Learning: AI and Human-Centered Education with Talya Reynolds @ClearCo
The Science of Behavior Change: Connecting Dots for Impact with Julie Dirksen
How to Drive Adoption in Large Organizations with Ashley Moore
How to Shape Environments for Better Learning with Chandler Milne
How to Build AI-Ready SaaS Products with Justin Watt
People First, Technology Second with John Wade, Principal @ BrainStorm
The Hidden 150 Hours Behind Customer Adoption with Casey Trujillo
WEBINAR SPECIAL: Modernizing your academy without starting over with Courtney Sembler, COO @AlignedCX
Onboarding Doesn’t Matter with Donna Weber, CEO @Springboard Solutions
Myth 2: It’s Not About Fewer Tickets—It’s About Better Ones
3 Misconceptions About Digital Customer Success with Kat Breeggemann, Founder @Katalyst CX
Change Management in the Age of AI with Nicolette Stepakoff, VP of Change and Enablement @Eliza
The Origin Story of SaaS with Amy Konary, Senior VP @Subcribe
The Customer Education Playbook with Courtney Sembler, COO @AlignedCX
Six Sigma for SaaS: Fixing What Actually Matters with Kelly McNamee, Customer Learning Director @PointClickCare
The Customer Mindset You Need with Andrea Nottingham, CSM @ BrainStorm
Myth #1: No time for training with Todd Kirk and Casey Trujillo
The Hidden Secrets of Customer Education with Todd Kirk and Casey Trujillo
The Art of Renewal Negotiations with Jaclyn Sayler, Strategic Account Manager @ BrainStorm
Season 5 Recap: Top Lessons from SaaS Therapy with Todd Kirk and Casey Trujillo
Everybody Wants Change… Nobody Wants to Change with Eleni Vorvis, Co-Founder @faroutcomes & Boston Founders Forum
RECAP: The Path to Customer Success with Lincoln Murphy VP of Customer Experience @ListKit
The Path to Customer Success with Lincoln Murphy, VP of Customer Experience @ListKit
The Quality of Your Questions: CS Secrets from the Trenches with Todd Kirk and Casey Trujillo
The Power of Compelling Calls to Action with Dallin Palmer, Cofounder @HALDA.AI
Establishing New Success Metrics for Customer Education with Todd Kirk and Casey Trujillo
The Evolution of Customer Success Strategies with Dan Steinman, Director @ Colson Fellows
Your Network is Your Net Worth with Carson Heady, Managing Director of Americas @ Microsoft
Meet Users Where They Are with Jillian Bejtlich, Sr. Manager of Community and Customer Marketing
The Science of Retention with Rachel Provan, Founder & CEO of Provan Sucess
Unlocking Productivity with Outlook with Todd Kirk and Casey Trujillo
Turning Problems Into Solutions with Ashley DeKerlegand, Director of CE and CX Enablement @ QuickBase
The Power of ADKAR and ADOPT Frameworks with Todd Kirk and Casey Trujillo
From Rollout to Adoption: Change Management that Works with Sara Scheibner, member of the TechSmith Advisory Board
Mastering SaaS Pricing Strategies with Bill Wilson, CEO & Founder @ Pace Pricing
The Power of Empathy in Customer Relationships with Randy Hulme, Director of CS @ Qualtrics
Why AI Won’t Steal Your Job (But Someone Using It Might) with Ryan Debenham, CEO @ Grin AI
The Content Glue: Keeping Teams Unified Across the Customer Journey with Michael Lux, Senior Director of CE @ Procore Technologies
The Fear of Messing Up in Business (Fofu) with Todd Kirk and Casey Trujillo
Transforming Customer Relationships in SaaS with Sean Adams, Host of The Adoption Curve Podcast
The Journey to Finding Your Purpose with Courtney Sembler, Senior Director @ HubSpot Academy
Customer Education Shouldn’t Sit on a Shelf with John Leh, CEO @ Talented Learning
Building Tools People Actually Want to Use with Zach Hawley and Will Aja, co-founders @ SteerCo
Mastering Customer Onboarding in SaaS with Gary Yau Chan, Founder @ Clarity Inbox
Unlocking SaaS Success: Insights from Season Four with Todd Kirk and Casey Trujio
The secrets to effective customer communication, with Irwin Hipsman, Founder of Repetitos
Investing in Customer Success: A Strategic Move with Kelly Hall, CCO @Quickbase
The Future of Customer Education in SaaS, with Todd Kirk and Casey Trujio
Unlocking customer insights in SaaS, with Lauren Oswald, UX and market researcher
Navigating the evolving landscape of CS with Madison Hall, Director of CS at RingCentral
The two-hump problem in Customer Education with Dave Derington, host of CELab podcast
Understanding certifications in Customer Education with Debbie Smith, President of CEdMA
Scaling CS starts with tech touch, with Joe Di Grande, top CS industry voice
The CSM mindset shift from relationships to revenue with Noah Little, CSM coach
Building your LinkedIn personal brand with Amanda Nielsen, Partner Sales Manager @Box
What you need to know about channel partnerships
The power of channel partnerships with Max Alschlager, Sr Manager DX @CDW
When Sales, CS & Product work together with Lucas Lovell, VP of Product @Paddle
What AI can't do (and why that matters) with Roger Mendez, Global CS Leader @Cisco
Mastering post-sale success in SaaS with Chiraag Kapoor, Principal @Radian Capital
Surfing the waves of customer education
Check-In: How Shopify created a culture of humility
Break down silos & reduce customer friction with Samantha Murray, Ex-Shopify
How you can 6x your adoption with guest Ed Powers, CS consultant
Are data & AI your partners or your enemies? with Jordan Morrow, Sr VP of Data @AgileOne
CS Skills: Presenting to leadership with Kristen Hayer, CEO @Success League
Happy holidays: Our 2025 predictions & Season 3 thoughts
Bridging the gap with marketing and CS with Marley Wagner, CS & Marketing Consultant
Check-In: Why crunchy conversations matter in CS
The path to revenue retention with Emilia D'Anzica, Founder @Growth Molecules
Getting people to care about your SaaS product with Anthony Pierri, Co-founder @FletchPMM
Check-In: We're grateful for SaaS Therapy
We're grateful for CSMs! With Tyler Rogers, Sr CSM @BrainStorm
Check-In: Learn from Tesla about customer engagement
The LMS dilemma & why it fails with Maria Manning-Chapman @TSIA
Why EQ is important in SaaS with Jenelle Friday, Founder @LionHeartCS
Check-In: Why SaaS companies struggle with CX
The role of brand promise in CX with Andrew Carothers, CX Leader @Cisco
Spooky insights: What we learned from surveying CSMs
Metrics, KPIs & health scores with Matthew Collier, former CCO @Pluralsight
Effective training: Why 80% of users prefer to watch a video
CX is the delivery of your brand with Dwayne Grant, VP of CX @ Evercommerce
A candid conversation with Mark Sunday, former CIO @Oracle
Check-In: Understanding 1 way and 2 way doors
Panel: Doing more with less in CS, with Utah CS experts
How emotional intelligence gets you longer-term customers
End of Season 2: Highlights of our favorite episodes
Balancing digital and human-led onboarding
Rebranding L&D: From learning to performance with Kevin Alster, head of Synthesia Academy
Driving change & adoption in SaaS
Check-In: Focus on the next right step
Tailoring customer onboarding to solve pain points with Kristi Faltorusso, CCO @ClientSuccess
Security in SaaS with Josh Mullis, Head of IT @Productiv
Can customer success keep up? with Jan Young, 2x Top 25 CS influencer
Check-In: Charging customers an implementation fee?
Top pitfalls in SaaS onboarding with Donna Weber, customer onboarding expert
Nailing customer success playbooks
Check-In: Who's the coach & who's the player in client relationships?
The evolution of customer success with "The Jasons Take On" Co-Hosts
Check-In: Should customer education have a seat at the table?
Move on from vanity metrics with Dave Derington, Co-Founder @CELab
Check-In: Developing empathy for customers
Recovering from a customer breach of trust with Debra Wilson, VP of Marketing @BrainStorm
Check-In: Overcoming the fear of AI in the workplace
Using AI to enhance customer relationships with Guy Galon, VP of CS @Obrela
Building confidence in customer education with Vicky Kennedy, CEO @Echtus
Meeting end users where they are
Who owns the value in a SaaS relationship?
The value of coaching in the workplace with Mark Stagi, VP of CS @Avoma
The power of building a customer community with Heather Wendt, community strategist @HigherLogic
End of Season 1: Highlights from our favorite episodes
Don't settle: Solve the SaaS "last mile" problem
The shift from reactive to proactive customer success with Greg Daines, CEO @ChurnRX
Surviving the SaaS startup rollercoaster with Kat Kennedy, General Partner @ Kickstart Fund
Check-in: The power of saying no
Why bad client results are actually a good thing
Check-In: Start a conversation using NPS
Getting more from NPS than feedback with Dave Blake, CEO @Client Success
Check-in: Moving up the ladder from MAU metrics
SaaS Metrics: Why MAU isn't the silver bullet and where to look instead
Check-in: Rethinking the Customer Education experience
"Is it time for an LMS revolution?" with Ashley DeKerlegand, Director of Customer Education @ Quickbase
Check-in: Practicing golden questions & golden silence with customers
Golden questions & golden silence: Using questions to build more focused client relationships
Check-in: Mapping the new funnel with Justin Edwards, SVP of Revenue @ Mercato Partners
Taking control of the broken funnel with Justin Edwards, SVP of Revenue @ Mercato Partners
Check-in: Using MEDDPICC to keep a pulse on retention health
Why clients buy vs. why they renew - using MEDDPICC to keep up with clients' evolving needs
Check-in: Highlights from our conversation with Tim Hill, Director of CS @ Gong
How key personas are helping Gong increase GRR by 25% with Tim Hill, Director of CS @ Gong
Check-in: Highlights of our conversation with Maranda Dziekonski, SVP of CS @ Datasembly
"Is CS thriving or dying?" with Maranda Dziekonski, SVP of CS @ Datasembly
Why SaaS Therapy?
Building the new QBR