Pass the Syrup

In the final part of our three-episode run with Angi Cooney, we tackle the question every mover secretly wants answered: why does it take so long to buy or sell a home, and can it actually be faster? Angi and Ben dig into slow timelines, broken systems, political apathy, and why nobody seems brave enough to simplify a process that should be so much easier for the people living through it.In this episode:The one change Angi would make tomorrow to transform the moving experienceWhy shorter timelines, clearer updates, and smarter tech would help everyoneWhat went wrong with HIPs, and why the idea wasn’t actually the problemPoliticians, housing ministers and “God syndrome” decision-makingHow overvaluing, six-month contracts and self-serving models slow everything downWhy the industry needs real experts at the table if anything is ever going to changeGuest:Angi Cooney - lifelong estate agent, high-calibre operator, and host of the podcast Now What?, exploring life’s big “what next?” moments. #NoMoreWaffle #EstateAgency#PropertyPodcast #HomeMoving #Conveyancing #HousingMarket #AngiCooney

In the second part of our three-episode run with Angi Cooney, we dig into what she believes is the property industry’sbiggest failure: it serves itself before it serves the people whoactually rely on it. From clunky conveyancing and faceless processes to referral fees and dodgy communication, Angi and Ben explore how we ended up here, why it still hasn’t changed, and what “being the parent, not the pal” looks like in agency and conveyancing.In this episode:Why so much of the industry is built around fees and referrals, not clientsHow conveyancing became slower after computers and email arrivedThe hidden damage done by layers of process, poor updates and zero transparencyParenting, boundaries and property: why great service is basically good parenting for adultsThe truth about referral fees, and the question every seller should ask their agentRealistic advice on choosing a conveyancer (and why “local, reachable, and human” still matters)Guest:Angi Cooney - lifelong estate agent, high-calibre operator, and host of the podcast Now What?, exploring life’s big “what next?” moments. #NoMoreWaffle #EstateAgency#PropertyPodcast #Conveyancing #HomeMoving #CustomerFirst #AngiCooney

In the first of a three-part run with Angi Cooney, Ben sits down with a lifelong agent who says the quiet part out loud: estate agency is not about property, prices or portals, it’s about people. From vision boards and “pointing north” to why only a small percentage of agents truly get this, Angi and Ben unpack what great agency really looks like when the client is the hero of the story. In this episode:Why most of the industry still behaves like it’s all about transactions and feesThe simple truth: without clients, you don’t have a businessHow “care” sits at the centre of Angi’s whole approach to agencyThe danger of promoting great valuers into terrible managersSelf-employed agents, corporates and independents - why the model matters less than the mindsetPractical advice for movers: how to actually choose one of the 5% of agents who put people firstGuest:Angi Cooney - lifelong estate agent, high-calibre operator, and host of the new podcast Now What?, exploring life’s big “what next?” moments. #NoMoreWaffle #EstateAgency#PropertyPodcast #AngiCooney #MovingHome #CustomerFirst #PeopleNotProperty

In the final part of our three-episode run with Matt Baldock, we tackle one of the property industry’s biggest frustrations, the painfully slow sales process.From outdated data to never-ending conveyancing, Matt and Ben break down why the system keeps failing the people who rely on it, and what needs to change to make moving home faster, fairer and far less stressful.In this episode:Why slow conveyancing kills deals and confidence.The case for faster data and full transparency on prices.What England can learn from how Scotland sells homes.Can AI and digitalisation finally fix conveyancing?How rental reform could reshape lettings, and why agents must adapt.Guest:Matt Baldock - estate agency leader, mentor and long-time champion of people-first property.

In this second episode with Matt Baldock, we dig into one of the property industry’s biggest failings - overvaluing. From unrealistic pricing to pressure-driven targets, Matt explains how chasing numbers over people can cause chaos for buyers, sellers and agents alike, and what needs to change to fix it. In this episode: Why overpricing property damages real lives, not just sales figures.How short-term targets and incentives fuel bad behaviour.The case for honest advice and transparent communication.Could 28-day contracts stop chronic overvaluing?Why positive leadership and shared standards matter more than regulation. Guest:Matt Baldock - estate agency leader, mentor and long-time champion ofpeople-first property.

Estate agency veteran Matt Baldock joins Ben to kick off a three-part run by challenging one of the biggest myths in the industry: that this business is about property. It’s not, it’s about people. Matt shares 24 years of perspective on why empathy, honesty and integrity matter more than square footage, and how emotions, training and trust define the client experience. In this episode: Why great agents focus on people, notproperty.The power of empathy, integrity and straighttalking.How weak training and poor communication damagetrust.The blurred line between working for buyers vs sellers.What questions every seller should ask before choosing an agent.Guest:Matt Baldock - estate agency leader, mentor and long-time champion of people-first property.

In this fiery final episode with Rowan Waller, Ben Madden tackles one of the most uncomfortable questions in UKestate agency: what if agents weren’t paid like businesses at all? Rowan suggests that the industry’s biggest conflicts of interest come from its commercial nature, the constant pressure to list, sell, and profit, often at the consumer’s expense. Together they unpack how over-valuing, long contracts,and conditional selling all stem from agents chasing targets rather than serving clients. It’s a rare, honest look at how commercial realities shapebehaviour, pricing, and trust.The pair debate whether removing long-term contracts or even separating valuations from marketing could finally restore transparency and rebuild public confidence in estate agency. From Purplebricks’ flawed upfront model to Scotland’s more regulated system, they explore what would really happen if agents had to tell the truth about pricing, and risklosing clients within a week. Unfiltered, thoughtful, and properly provocative,this episode is essential listening for anyone serious about raising standards in the property industry.

In this explosive episode of No More Waffle, Ben Madden is joined again by Rowan Waller (The Property Pen) to tackle one of the most divisive topics in the UK property industry - regulation. With talk of ROPA (Regulation of Property Agents)resurfacing again, Rowan argues that it’s a red herring: estate agents are already regulated by law, and the real issue isn’t the lack of rules, but the lack of enforcement. Together, they explore whether new licensing schemes would genuinely raise standards, or simply raise fees, create bureaucracy, and line the pockets of those who profit from the system.The conversation digs deep into what “professionalism” actually means in property, why public perception lagsbehind, and how true change starts with agents taking ownership of their standards, not waiting for regulation to force their hand. Expect blunt honesty, sharp humour, and plenty of uncomfortable truths as Ben and Rowan unpack whether ROPA would clean up the industry or just add another tax todoing business. A must-listen for agents who’ve ever rolled their eyes at the word “licensing.”

In this episode of No More Waffle, Ben Madden sits down with Rowan Waller, also known as The Property Pen, a former estate agent turned property copywriter with 20 years’ experience in the industry. Rowan brings a completely fresh perspective to one of the property world’s biggest identity crises: what exactly is anestate agent? Are they marketers, salespeople, or project managers helpingpeople move from A to B? Together, Ben and Rowan challenge the industry’s obsession with marketing, portals, and pricing, and reveal why so many agents and consumers misunderstand what great agency really looks like.From the myth that Rightmove “sells houses” to the growing trend of agents becoming content creators, this episode explores the blurred lines between advertising, service, and sales in modern estate agency. Rowan explains why the true value of a good agent isn’t in glossy photos or fancy videos, it’s in managing the process, the people, and the pressure points that come with moving home. A sharp, honest conversation for anyone in property who’s ever asked: what’s our job really about?

In the third and final part of her No More Waffle series, Jackie Quinn, owner of Jackie Quinn Estates & Lettings in Surrey, and Regional Executive for Propertymark, joins Ben Madden to talk about transparency, trust and value in estate agency. Jackie argues that consumers still don’t understand what agents actually do, and that better communication, clearer education and more honest conversations are the key to fixing the industry’s reputation. From how her team manages clien WhatsApp groups to why she believes face-to-face contact still matters, this episode lifts the lid on how great service really works.The discussion digs into the commercial realities too: why so many agents race to the bottom on fees, how that impactsservice standards, and what needs to change if the industry wants to rebuild consumer confidence. Ben and Jackie explore whether the public simply “gets theagent it deserves”, why the best agents must learn to justify their value, and how professionalism, regulation and transparency could finally shiftperceptions. Straight-talking, practical and packed with experience, this episode is a blueprint for doing estate agency properly.

In this week’s No More Waffle, host Ben Madden sits down with Jackie Quinn, owner of Jackie Quinn Estates in Surrey, and Regional Executive for Propertymark, to tackle one of the biggest frustrations in UK property - why the home-moving process takes so long.From the average five-month transaction time to conveyancers bogged down in ID checks and onboarding delays, Jackie explains how a system that once took 10weeks has become painfully slow and complex. Together they ask whether the entire process needs re-engineering and if technology or AI could finally speedthings up.The conversation quickly widens: how artificial intelligence is already changing the way agents work, whether automation will ever replace the human touch, and how remote working is reshaping the next generation of estate agents. They explore the links between culture, resilience and mental health in a post-COVID industry, and what it all means for consumers buying, selling or letting homes. Honest, grounded and forward-looking, this is a must-listen for anyone who wants to understand the real forces shaping modern estate agency.

In this episode of No More Waffle, Ben Madden is joined by career estate agent Jackie Quinn, owner of Quinn Estates in Surrey and Regional Executive for Propertymark. With over 30 years in the industry, Jackie brings hard truths and first-hand insight into why estate agents have one of the worst reputations with the public. From overvaluing homes to win instructions, to corporate cultures that reward listing over completions, the discussion exposes the systemic issues that fuel consumer mistrust.But it’s not all bad news. Jackie argues that great agency is still alive, built on honesty, preparation, local knowledge and genuine care for clients. Together, Ben and Jackie explore why good service needs to be communicated more loudly, how regulation and training could raise standards, and why estate agency must be recognised as a people business, not just a numbers game. For both agents and consumers, this is an unfiltered look at the truth behind the For Sale board.

In her third and final appearance, Dani Nash joins Ben Madden on No More Waffle to tackle some of the industry’s biggest challenges - from why most agents still operate with a “scarcity mentality” to how AI is reshaping the future of estate agency. Together, they debate whether copying ideas is theft or progress, and why the industry needs to move from guarding “secret sauce” to embracing collaboration and abundance. The episode also digs into the opportunities AI brings - from speeding up transactions to eliminating repetitive admin - and what it means for the human side of agency. Ben and Dani discuss whether agents risk being replaced, or whether this shift will free them up to focus on reputation, authenticity, and being more present in their communities. They wrap up by unpacking the difference between “personal branding” and simply building a reputation - and why agents need to understand the nuance if they want to stay relevant in a changing world.

In her second appearance on No More Waffle, Dani Nash joins Ben Madden to dive deeper into the hard truths about estate agency. This episode focuses on the one thing Dani says could transform the consumer experience overnight: communication. They discuss why honesty between agents and clients so often breaks down, whether consumers sometimes “get the service they deserve,” and how trust is damaged when buyers fudge budgets, timelines, or positions. The conversation then shifts to the rise of acquisitions, the corporate vs. independent debate, and what happens when the industry consolidates. Dani and Ben also tackle generational differences in the workplace, whether younger agents are really less committed, and how smart recruitment, psychological safety, and culture could shape the next decade of agency. It’s a candid, challenging episode that speaks directly to both property professionals and the consumers they serve.

In the very first episode of No More Waffle, Ben Madden sits down with industry veteran Dani Nash to ask the questions estate agency usually avoids. They dive into the uncomfortable truth about why the public still doesn’t trust estate agents and how much of that reputation is deserved. From overvaluing to win instructions, to poor communication, to the 1% fee race-to-the-bottom, Dani shares both her insider perspective and her recent painful experience as a consumer selling her dad’s home. This is a raw conversation about broken trust, missed expectations, and why consumers so often end up with the rough end of the stick. Ben and Dani also explore how training, culture, and the rise of the self-employed model could make or break the industry in the years ahead. It’s honest, challenging, and necessary listening for both property professionals and anyone buying, selling, or renting a home.

Ben Madden returns alongside co-host Ellis Malizi for another chaotic, sharply judged round of property industry bluffing, banter, and bizarre dream teams. From co-founding Zoopla top itching MJ’s mum as your agency MVP, this episode rings major silliness with just enough truth to hurt.What’s InsideThe biggest bluffs guests have pulled in their careersCornwall coastal bungalow guessing game (1980 prices, anyone?)Dream estate agency teams featuring celebrities, AI prodigies, and actual childrenFinal hot take: Will Arsenal win the Champions league?Bonus: Someone pretends to have a law degree...and actually does.This Episode’s GuestsEllis Malizi (Co-host): Studio Manager, Digital SparksLinkedIn: https://www.linkedin.com/in/elisard-malizi-465709181/ Mark Hinkins: Commercial Director at Rex SoftwareLinkedIn: https://www.linkedin.com/in/markhinkins/Sharron Kaur: Director, Golden Acre EstatesLinkedIn: https://www.linkedin.com/in/sharron-kaur-b746b6120/Mal McCallion: Co-Founder, ModelPropLinkedIn: https://www.linkedin.com/in/malmccallion/Joe Parker: Partner, Fine & Country Surrey HillsLinkedIn️: https://www.linkedin.com/in/jo-parker-ba442214/Hit That ButtonIf you’ve ever fibbed your way into a job, guessed a house price wildly wrong, or believe toddlers should be on the sales floor, give us a like, a follow, and share the syrup

This episode is total carnage (in the best way). We’re back with the brilliant Angie Cooney and a cast of industry legendsfor a fast-paced, slightly unhinged tour through property, marketing, and everything in between.We cover…👉 Dodgy Facebook Lives👉Leaflet drops turned Strava challenges👉 Dream agency teams (feat. Zac Efron & vodka)👉Burglars, broken bones & baby food scandals…and still manage to squeeze in some genuine estate agency gold.What’s Inside💥 Angie’s alarm goes off mid-recording💥 The Facebook Live you definitely shouldn’t copy💥 Why we all secretly miss the Romans days💥 What we learned from £75K flats in 2005💥Leaflet drops rebranded as cardio💥 Hot takes on what actually makes a good agency team💥 Cold pancakes and strawberry baby mush 🍓This Week’s Line-Up🎤 Angie Cooney – Former Owner, C Residential & full-time disruptor🎤 Neil Robinson – Founder of Neil Robinson EA, funny even when he’s being serious🎤 Ian White – Industry heavyweight, ex-Romans, part-time myth-buster🎤 Gemma Young – Co-founder of Moverly, formerly Google (so she’s smart)🎤 Cindy Slaughter – Marketing Director at Avocado property & pro hype womanWhy Listen?Because sometimes the best insight comes wrapped in chaos.If you've ever blagged your way through a Live, questioned a leaflet budget, or just love smart chat with a side of syrup — this one’s for you.👇 Hit the button, share it with your team, and get ready for a ride.🥞 Pass the Syrup — where estate agency doesn’t take itself too seriously.

This week, Ben Madden and co-host Harry Truman return with three brilliant guests, a whole lot of chaotic quiz energy, and some very hot takes (and cold pancakes). From £700 hairdryers to imaginary estate agency dreamteams, it's estate industry banter at its best, with just enough real talk to keep you grounded.What’s InsideFive-star reviews for weird and wonderful reasonsHow much was a council flat in Birmingham worth in 1960?Estate Agency dream teams ( Featuring Zac Efron, naturally)Renter Reform Bill: should landlords be worried?Pets for all! (but not at Ben's house)Chasing over kettlebells, couches and complianceThis Episodes GuestsSarah EvansPartner at Charles David Casson (Oxfordshire)LinkedIn: https://www.linkedin.com/in/sarahlevans/ Ross McKenzieFounder of Isla Alexander and Open MooveLinkedIn: https://www.linkedin.com/in/ross-alexander-mckenzie-b832b47b/ Megan EighteenPresident-Elect of ARLA Propertymark & Director at Swindon Home FindersLinkedIn: https://www.linkedin.com/in/meganeighteen/ Harry Truman (Co-host)President of ARLA Propertymark & Group Lettings Director at Andrews Property GroupLinkedIn: https://www.linkedin.com/in/angharad-trueman-marla/👇 Hit That ButtonIf you've ever moved furniture just for the Rightmove pics (or spent £700on a hairdryer), this one’s for you. Like, share, subscribe, and don't forget to tell your dog we say hi.

In this episode, Ben Madden and co-host Harry Truman are joined by a superstar cast from the property world and beyond for another round of wild stories, suspect trivia, and high-stakes nonsense. From a client haunting to a fake funeral, firewalking instructors, and a showdown over dream teams, it's a gloriously chaotic ride.🔑 Key Topics Covered:"The clients that haunts me..."- real (and) fake horror stories from property prosThe great Surrey property price guessing game (1990 edition)Dream team draft: estate agents and marketers pick their fantasy agency crewNightlife secrets and firewalking side hustlesA spicy "hot take or cold pancake" on gender diversity in the industry👥 Guest Breakdown:🚀 Kirsty FranksFounder of Frank Marketing & Group Marketing Director at TPFGWomen in Estate Agency Committee memberLinkedIn:https://www.linkedin.com/in/kirsty-franks-ab977423/ 🎯 Rowan WallerFounder of The Property Pen (Content creator, ex -agent)📍OxfordLinkedIn: https://www.linkedin.com/in/rowan-waller/ 🔥 Sarka WildeOwner of independent estate agency (plus firewalking instructor!)📍OxfordshireLinkedIn: https://www.linkedin.com/in/sswilde/ 📊 Chris WatkinsProperty content creator & long -time agent-basher of Rightmove pie charts.📍LincolnLinkedIn:https://www.linkedin.com/in/christopherwatkin/ Enjoyed the chaos? Drop us a like, leave a brutally honest comment, and subscribe for more industry chat with a side of syrup. Share it with your weirdest client, your coolest colleague, or your most annoying group chat.

In this wonderfully weird and refreshingly honest episode, Ben Madden and co-host Harry Truman wrangle four property pros through three rounds of games, gripes, and glorious nonsense. From Hackney house prices in the '70s toAttenborough-themed saunas, this episode has it all. Yes, even gay dinosaurs.  This Episode’s Guests Harry TruemanPresident of ARLA Propertymark & Group LettingsDirector at AndrewsLinkedIn: https://www.linkedin.com/in/angharad-trueman-marla/ Tania CannonOwner, Canon & Co. Sales & Lettings (Whittlesey)LinkedIn: https://www.linkedin.com/in/taniacannon/ Simon LeadbetterFounder, UnchainedLinkedIn: https://www.linkedin.com/in/simonleadbetter/ Michael DayManaging Director, Integra Property ServicesLinkedIn: https://www.linkedin.com/in/michael-stephen-day-mba-frics-fnaea-farla-%F0%9F%8E%B8-a623988/ Mia EvansSelf-Employed Agent under TAUK, based in LiverpoolLinkedIn: https://www.linkedin.com/in/mia-evans-7a69691a4/👇 Hit That ButtonEnjoyed the chaos? Want more industry chatter, rogue opinions, and possibly another story about rodent-related car theft? Like, follow, or subscribe so you never miss an episode of Pass the Syrup.

In this chaotic and laugh-out-loud episode of Pass the Syrup, host Ben Madden kicks off a new four-part co-hosting arc with Harry Truman. Joined by a cracking panel of property legends, the gang dives into everything from embarrassing first dates to dodgy stag dos, all while battling it out in estate agency-themed games. It’s part chat show, part game show, part total madness, andit’s glorious.🥞 Key Topics Discussed: Wild holiday returns and sleep-deprived podcasting  .   "I pretended I knew what I was doing when..." game stories.Property pricing in 1983 (aka: Guess That House Price!).Dream estate agency team picks (and shameless flattery).Hot take: Minimum wage, PR spin, and the truth behind cut hours🎧 Guests Breakdown:Harry Draper-Truman (Co-host)Role: President of ARLA Propertymark & Group Lettings Director at AndrewsLinkedIn: https://www.linkedin.com/in/angharad-trueman-marla/  Wendy PetermanBusiness: Petermans Estate Agents, Herne Hill LinkedIn: https://www.linkedin.com/in/wendy-peterman-mnaea-marla-b4291411/Sarah HoodRole: Belvoir Sales and Lettings Manager, CamberleyLinkedIn: https://www.linkedin.com/in/sarah-hood-ba-marla-4546a692/Chris BucklerRole: CCO at TAUK’sLinkedIn: https://www.linkedin.com/in/chris-buckler-15263619/   Amy ShieldsRole: Compliance expert at Smart ComplianceLinkedIn: https://www.linkedin.com/in/amy-shields-03b430a7/

🚀 Welcome back to Pass the Syrup! Today, we’re breaking down a huge shift happening in estate agency—agents arerealising they don’t have to just be agents. 🎙️ Host: Ben Madden – Estate agency expert& industry commentator🎤 Guests:✅ Megan Eighteen – Senior Management at Swindon Home Finders,Consultant & President-Elect at ARLA Propertymark✅ Rowan Waller – Former estate agent turned full-time content& copywriting specialist (The Property Pen) This episode is all about thinking beyond the 9-5 estate agency model and unlocking new career paths withinthe property sector. 🎯 What We Cover in This Episode: ⏰ Timestamps – Find What You Need Quickly:0:00 – Welcome to Episode Three!3:15 – Megan’s journey into consultancy & balancing multiple property roles10:45 – Rowan’s transition from estate agent to full-time content creator18:30 – Why estate agents should think beyond just selling houses25:15 – Is self-employment the answer to agent burnout?32:00 – How personal brand builds opportunities beyond agency40:00 – Advice for estate agents looking to transition into new career paths 🏆 Agents & Industry Experts Shouted Out in ThisEpisode:🚀 Sophie Lang – Independent Estate Agent (Cornwall)→ https://www.linkedin.com/in/cornwall-property-professional/📢 Suzanne Smith – The Independent Landlord Blog →https://www.linkedin.com/in/suzannesmithblogger/🔥 David Pratt – The Avenue (Wallingford) → https://www.linkedin.com/in/david-pratt-b6866755/Know someone making waves in theindustry? Drop their name in the comments! 👇 🎟️ Thinking About a Career Shift? Don’t Miss ThisEpisode!✅ If you’re an estate agent wondering what’s next, this episode is amust-listen.✅ Whether you want more flexibility, higher income, or just a newchallenge—there are options beyond the high street. 📌 Want More No-Nonsense Industry Talk?📺 Watch now & subscribe for more insider insights!💬 What’s YOUR take?Drop your thoughts below & let’sdiscuss! 👇#EstateAgency #PassTheSyrup#SelfEmployedAgents #PropertyCareers #EstateAgents #PropertyConsultancy#DigitalMarketing

🚀 Welcome back to Pass the Syrup!Today, we’re diving deep into the reality of being a woman in estate agency todaywith an all-star lineup: 🎙️ Host:Ben Madden – Estate agency disruptor & industrycommentator🎤 Guests:Liana Loporto-Brown (Founder, Woman in Estate Agency & Loporto Brown Residential)Verona Frankish (CEP, YPOA-One of the UK's leading hybrid agencies)Kirsty Franks (Director, Frank Marketing - Specialist in property & estate agency branding)✅ What We Cover in This Episode:Why Woman in Estate Agency Exists - The real person behind it CreationThe Confidence Gap - Why female agents hesitate to push promotionsIndustry Bias & Barriers - The challengers that still hold women back in estate agencyHow Men in Agency Can Support Equality - Without making it an 'us vs. them' debateWhy the Woman in Estate Agency conference is Unmissable - What makes it different from other industry events⏰ Timestamps – Find What You Need Quickly:0:00 – Welcome to Episode Two!2:30 – Why Women in Estate Agency was founded6:45 – What challenges do female agents still face?12:10 – How the Facebook group supports agents with real challenges18:45 – Why confidence is still a major barrier for women in agency25:20 – The role of men in supporting equality in estate agency32:30 – Why every agent should attend the Women in Estate Agency Conference40:00 – Our top advice for launching an estate agency today🔥 Standout Agents & Industry Leaders Mentioned inThis Episode🚀 Gillian Fleming – YOPA (Dundee & Angus)📢 Holly Price – eXp (York) 🔥 Alistair Trivett – Heywoods (Newcastle-Under-Lyme)🌟 Vicki Bibiris – Location Location 🏡 Ann Dekkers – Lettings SpecialistKnow someone who deserves a shoutout?Drop their name in the comments! 👇🎟️ Women in Estate Agency Conference – 6th March📍 The must-attend event for agents who care aboutdiversity, leadership, and industry change.✔ Inspiring speakers from across the property world.✔ Real talk, no corporate fluff—just valuable insights anddiscussions.✔ For men and women—because this affects the whole industry. 📌 Want More Real Industry Talk?📺 Watch now & subscribe for more insider insights!💬 Your Turn – Let’s Discuss: What's YOUR take on Women in Estate Agency?Do you think estate agency is finally changing, or is there still along way to go?Do you think estate agency is finally changing, or is there a long way to go?Drop a comment below & let's get the conversation started#EstateAgency #PassTheSyrup#WomenInEstateAgency #UKProperty #RealEstateMarketing #EstateAgents#IndustryTrends

🚀 Welcome to Series Two of Pass the Syrup! In this episode, we break down:✅ The TRUTH about Rightmove’s 2024 predictions✅ Why Boxing Day property launches might be a scam✅ The state of conveyancing & why it’s failing estate agents✅ How estate agents should actually be using social media⏰ **Timestamps:**0:00 – Welcome to Series Two!2:30 – Is Rightmove’s data reliable?4:15 – The Boxing Day Listings Scam8:30 – Conveyancing: Why It’s Broken12:50 – Self-Employed Agents: The Harsh Truth14:45 – Why Estate Agents Need Social Media20:00 – Best Advice If You’re Starting Out 💡 **SUBSCRIBE for more estate agency insights!**👉 [Your Subscription Link]🎙 **Listen to Pass the Syrup on Spotify & Apple Podcasts:** 🔗 Spotify: https://open.spotify.com/show/2xyNfK5pK2GzSJbulmFqfQ?si=cVpL4IqsRsWRWfoEVFwXxg📲 **Follow on Social Media:**Instagram: @ThatBenMaddenLinkedIn: Ben Madden | LinkedInAgentsMentioned in the Episode:🚀 James White – Belong Estate Agents → @BelongEstateAgents📢 Steve Green – Simply Green Estate Agents → @SimplyGreenEstateAgents🔥 Mia Evans – The Agency UK → @mia.evans.estate.agency

In today’s episode guests discuss the number of agents that still have no issue overvaluing homes, letting properties sit on the market for extended periods of time, and apparently, outright refusing to educate their clients on where correct pricing sits.     Guests also discuss the pressure being felt by landlords affected by higher interest rates, as well as the leasehold costs doubling scandal, which is forcing many to sell. Digging deeper into this issue, guests discuss who is the buyer of a property that offers such poor terms, with Ben sighting one case of a leasehold property in Middlesex, West London, charging £1,000 per month as a service charge with very little offered in return.     Finally, guests have a decent rant about would be buyers and their practices, and how most would be better served walking their local high street and registering with the best agents in town, dressed, of course, in their Sunday best.     Ben is joined by Adam Mackay of Mackay Property Group, Sharron Kaur of Golden Acre Estates & Enzo Giardina of Via Properties    Link to watch the video on YouTube: https://youtu.be/kYIeq2sHX_0    Follow Agents MVMT on Instagram  - https://www.instagram.com/agentsmvmt/ 

In today’s episode guests discuss the obscene terms asset managers are trying to force on agents via their contracts, with Neil Robinson questioning why any agent in their right mind would agree to such terms.  Guests also discuss a recent social post that had caused some confusion within the world of agency, specifically about where the law comes in, where the Ombudsman sits, and everything in between.  Finally, this episode sees a decent dose of current market ‘chat’ as well as some predictions about the Spring Budget, due to it having been filmed last week - in true agency style, nobody anticipated the underwhelming performance from Mr Hunt.  Ben is joined by Rowan Waller of College and County, Ed Taylor of Fine and Country & Neil Robinson of Neil Robinson Estate Agents    Link to watch the video on YouTube: https://youtu.be/ZYnY-HDVTH0    Follow Agents MVMT on Instagram  - https://www.instagram.com/agentsmvmt/ 

In today’s episode guests discuss the extreme measures some people will go to gain a reduction on the price of the property they want to buy, with Jonathan Handford telling the story of a buyer that doctored a survey to the tune of £150,000, in a bid to gain a reduction on the purchase price.     Steph Walker raises questions over the future direction of agency fees in the UK, pointing to the recent lawsuit in the USA, relating to fees and buyer representation. What could the UK learn from the American model of operation, and where could we increase our fees.     Finally, Wendy Peterman discusses the lack of gratitude and respect, not just sweeping through agency, but it would seem society. The guests talk about their own experiences, and how best to handle, or perhaps how they would like to handle, some of the circumstances they have found themselves in.     Ben is joined by Jonathan Handford of Fine & Country, Wendy Peterman of Petermans & Steph Walker of The Agency UK    Link to watch the video on YouTube: https://youtu.be/ZYnY-HDVTH0    Follow Agents MVMT on Instagram  - https://www.instagram.com/agentsmvmt/ 

In today’s episode guests discuss the varying degrees in quality of estate agency across the UK, compared with North America and Australia, as part of a wider conversation about coaching and training. The group has differing opinions on who agents could and should be listening to in order to learn, with some preferring home-grown talent and hearing from their peers, whilst others lean towards internationally recognised coaches such as Tom Ferry or Josh Phegan for their inspiration.     Guests also talk about the apparent relentless selling and pitching they experience on LinkedIn and just how poor the delivery is, and finally, the R word, which made its first appearance in the media for some time, last week. Does the recession, in its current form and at such a low level, bear worrying about?     Ben is joined by SJ Taylor from Preston Baker, Angi Cooney of C-Residential & Chris Buckler of The Estate Agency    Follow Agents MVMT on Instagram  - https://www.instagram.com/agentsmvmt/ 

In today’s episode guests discuss The Boys Club, a new men’s mental health initiative launching on Wednesday 21st February. It’s widely agreed that men struggle to discuss their own mental health, and this is very likely a key reason that over three quarters of all suicides are male, as well as being biggest killer of men under the age of 50 in the UK.   The Boys Club will meet online once a month, via zoom, allowing attendees to mask their identity, should they wish to, or present themselves in any way they would prefer. During the first meeting attendees will hear from Reece Maddick, an award-winning agent from West Yorkshire who suffered with his own mental health in 2023, and has agreed to discuss his journey, in a bid to help others.  Should you wish to take part in the inaugural meeting, please contact Ben directly and he will provide all details for attending. The meeting will take place at 7pm on 21st February, and is anticipated to last an hour.   The guests also discuss the importance of a quality recruitment process to attract the right candidate for your business, as well as understanding your existing team, in order to best support them and ensure their success.   Finally, the subject of digital media, and in particular, social media, are raised as areas with huge opportunity to win more business, as well as providing a fantastic platform learn the best agency practices in an ever-changing industry.   As always, stories are shared, and Chris Watkins make his regular appearance.  Ben is joined by Sophie Lang of Lang Llewellyn & Co and Alex Tan of Andrews 

In today’s episode guests discuss the recent political point scoring exercise from shadow housing minister Matthew Pennycock, in which he explained that he would prohibit anyone from working as an agent without at least one A-Level, and that business owners and managers should be qualified to degree level.    Guests also talk in detail about the current position of the market and the potential gap between buyer and seller expectations, based on the year beginning with such optimism. What could, and should, agents do to educate all parties and bridge the gap in order to successfully service their clients.    Finally, can an agent operate across both sales and lettings, in this age of ever-increasing compliance? For many, it may well be essential, as the new self-employed model of agency continues to grow.    Ben is joined by Liana Loporto Browne of Loporto Browne Residential, Kesha Foss-Smith of John D Wood and Jen Jamieson of Fine & Country  

In today’s episode guests discuss the changing landscape of Britain’s High Streets, and what the future of estate agency could be. How much longer will the local independent agent dominate the High Street for, will the corporates reduce their branch footprint and revert to hub models, and what part does the hybrid self-employed agent play?  Guests also chew the fat over the extreme nature of agents and their views on the market, and whether their time may be better spent focusing on improvement and better servicing their clients, as opposed to worrying about house prices.   Finally, in a Pass the Syrup first, commercial agent Paul Ratner sheds some light on commercial agency and the major differences with residential – very interesting indeed.   As always, funny stories are shared and Chris Watkins make his regular appearance.  Ben is joined by Clare Hughes of eXp UK, Spencer Lawrence of Paramount Properties & Paul Ratner of Ratner Capital. 

In today’s episode guests discuss how agents navigated 2023, and in particular look at Christopher Watkins recent social media content, which pointed to only 40% agents listing more than an average of four homes for sale per month. Is the world of agency changing? Is the growth of the self-employed agent impacting volumes? And what does a changing landscape mean for the traditional, high-street agency.   Guests also discuss the importance of health, and how the physical can greatly impact the mental, and in turn, hugely benefit business.   As always, funny stories are shared along with contributions from Sam Offley of Agents Together, and Chris Watkins make his regular appearance.    Ben is joined by Chris Thew of Mishon Mackay & Ross D’Aniello of Chartwell Nobel   

In today’s episode guests discuss print media and its place in agency today. In a world seemingly obsessed with digital marketing and communications, one agent discusses how their businesses fully utilises print media, the benefits to their clients, and the fees they are able to justify. As well as print marketing, guests discuss the importance of agent safety and what agents can do, to protect themselves, in particular, utilising applications like ViewBuddy and Hollie Guard (links below). And if you are a woman working in the world of property, and you are confident to appear as a speaker, be that on a stage or a podcast, Angharad Trueman wants you on her list, and Ben Madden wouldn’t mind hearing from you either. As always, funny stories are shared along with contributions from Sam Offley of Agents Together, and Chris Watkins make his regular appearance. Ben is joined by Joe Parry of Archer & Co, Harry Trueman of Andrews, and Jemma Friday from Fine & Country

In today’s episode guests discuss one particular agents journey of success in 2023 which was fuelled by door knocking, and the potential pivot he plans to make, to a marketing strategy driven by social media. They also get stuck into click bait social media content, the age-old arguments that should have been left behind years ago, and for a change of pace, taxation, and what’s appropriate and ethical.     As always, funny stories are shared along with contributions from Sam Offley of Agents Together, and Chris Watkins make his regular appearance.    Ben is joined by Matt Baldock of Charles David Casson, Rowan Waller of College and County and Alice Bullard of Nested Estate Agents 

In today’s episode guests discuss some of their pet hates in agency, including misguided consumers, repeatedly receiving leads from particular portals that present as lead, but never materialise, and repeat offender tyre kickers. They also get stuck into Rightmove’s Boxing Day marketing tactics, and Kristjan Byfield, of Base Property Services, discusses the Valentines window display that caused so much controversy, and how he and his business partner worked through such a difficult period.    As always, funny stories are shared along with contributions from Sam Offley of Agents Together, and Chris Watkins make his regular appearance.    Ben is joined by Neil Robinson of Neil Robinson Estate Agents, Enzo Giardina of VIA Properties and Kristjan Byfield of Base property Services 

In today’s episode guests discuss a host of subjects, including mandatory licensing and ongoing training, to improve service standards alongside fees in estate agency. There is some debate over the recent Ipsos Veracity Index and whether the consumer genuinely cares about surveys of this nature. And of course, there are some Christmas jokes.     As always, funny stories are shared along with contributions from Sam Offley of Agents Together, and Chris Watkins make his regular appearance.    Ben is joined by Angi Cooney of C-Residential, Toby Martin of Reside Bath and Edward Taylor Fine & Country Marlborough, Devizes and Newbury 

In today’s Christmas special the guests get stuck into only the most important things to consider at this time of year, including Christmas dinner, the Rightmove Boxing Day marketing extravaganza, and the reason so many agents are closed on such a ‘busy’ day of the year.     Oh and of course, with three such high-quality self-employed agents on the podcast, naturally there was some heated debate about which model those thinking of going self-employed should be making contact with.    As always, funny stories are shared along with contributions from Sam Offley of Agents Together, and Chris Watkins make his regular appearance.    Ben is joined by Steph Walker of The Agency UK, Chris Buckler of The Estate Agency, Alex Pelosi-Buchanan of eXp. 

In today’s episode guests discuss ‘that’ headline which caused such a stir on social media, pointing to women punching above their weight at the recent Negotiator Awards. The guests debate whether the headline, and story, were premeditated and designed with controversy in mind, or if people overreacted at what could have simply been poor judgement. The guests also get onto the subject of wellbeing and how important it is to look after you physical and mental health, especially throughout the Christmas period.     As always, funny stories are shared along with contributions from Sam Offley of Agents Together, and Chris Watkins make his regular appearance.    Ben is joined by Megan Eighteen of Location Location, Scott Gunn of eXp and Mandy Baker of Chalmers Agency. 

In today’s episode guests discuss what honest agents can do to win listings at the right price, and the right fee, when other agents over value and undercharge. It’s not uncommon to hear an agent complain about the quality of the competition, it’s the perfect excuse for not winning an instruction, the other agent gave them a higher valuation, or even more common, is charging a lower fee. Today, three good agents talk about what they do to ensure they win the listing at the right price.     In this week’s social hand grenade, the guests review a particular post that gained a lot of traction online, but rightly so? As always, funny stories are shared along with looking at the Waffle of the Week, and as usual, Sam Offley of Agents Together, and Chris Watkins, make an appearance.    Ben is joined by Adam Mackay of Mackay Property, Jamie Minors of Minors & Brady Estate Agents and Tania Cannon of Cannon & Co Sales and Lettings. 

In today’s special episode Ben is joined by Clare Hughes of eXp UK, Liana Loporto Browne of Loporto Browne Residential, and Verona Frankish, CEO of Yopa Property. In a slightly different format to usual, Ben questions three of the founding members of the Women in Estate Agency Group on its place within the industry, the state of underrepresentation throughout the world of estate agency, and on the actual need for the group.    As a father of three beautiful girls and an employer that has always embraced equality, Ben’s somewhat rose-tinted views of the world women experience, as well as perhaps other minorities within the property industry, are tackled head on, in this full frontal look at the world we work, and live in. 

In today’s episode guests discuss how agents can build credibility rapidly, further their careers, and branch out to build their own business, whilst maintaining integrity. Todays episode involves three truly great agents, all of which are highly regarded by agency colleagues and went about building their personal brands the right way – learn from the best.     In this week’s social hand grenade, the guests review a particular post that gained a lot of traction online, but rightly so? As always, funny stories are shared along with looking at the Waffle of the Week, and as usual, Sam Offley of Agents Together, and Chris Watkins, make an appearance.    Ben is joined by Jonathan Handford of Fine & Country, Wendy Peterman of Petermans and Ross D’Aniello of Chartwell Nobel  

In today’s episode guests discuss social media and its place in the world of estate agency. Why are so few agents adopting digital marketing within their businesses and what can agents do, that will provide tangible results.     In this week’s social hand grenade, the guests review a particular post that gained a lot of traction online, rightly so? As always, the guests share their funny stories and call out the Waffle of the Week, and as usual, Sam Offley of Agents Together, and Chirs Watkins, make an appearance.    Ben is joined by Matt Baldock of Charles David Casson, Neil Robinson of Neil Robinson Estate Agents and Alex Tan of Andrews 

In today’s episode guests discuss the ‘new’ model of estate agency that has got the industry buzzing, and whether just about anyone can ‘go’ self-employed. Is it right for everyone, should recruiters be doing more to explain the risks to those they are recruiting, and what is needed to actually be a success as a stand-alone agent, in one of the most competitive industries you can work.     In this week’s social hand grenade, the guests review a particular post that divides the group, which seeks to simplify the value proposition – but does it? The you can’t make it up segment provides more of the off-piste antics agents face week in week out. Waffle of the week lands on HS2 and potential impact of the project being shelved, and as always, Sam Offley of Agents Together, and Chirs Watkins make an appearance.    Ben is joined by Toby Martin of Reside Bath, Angi Cooney of C-Residential & Chris Buckler of The Estate Agency 

In today’s episode guests discuss whether, in this age of disinformation, fake news, and outright dishonesty, is taking the moral high ground still the right thing to do. If the consumer is more likely to choose dishonesty to better position themselves, should agents fight fire with fire?      In this week’s social hand grenade, the guests the age-old debate – should an agent be concerned with market share. The you can’t make it up segment provides more of the off-piste antics agents face week in week out. Waffle of the week features some early general election claims around housing, and as always, Sam Offley of Agents Together, and Chirs Watkins make an appearance.    Ben is joined by Stephen McCarron of Donnybrooke Estate Agents, Chris Thew of Mishon Mackay & Rowan Waller of College and County 

n today’s episode guests discuss whether estate agents are really as bad as their reputation would have you believe. The consumer doesn’t trust agents, but is it fair to tar an entire industry with the same brush?     In this week’s social hand grenade, the guests discuss cheesy sales techniques. The you can’t make it up segment provides more of the off-piste antics agents face week in week out. Waffle of the week features some interesting data presented as a sales pitch, and as always, Sam Offley of Agents Together, and Chirs Watkins make an appearance.    Ben is joined by Harry Trueman of Andrews, Steph Walker of The Agency UK & Megan Eighteen of Location Location 

In today’s episode guests discuss whether estate agents are actually salespeople anymore, why standards might be dropping, and the somewhat increasingly popular opinion, that being a salesperson is a bad thing.     In this week’s social hand grenade, the guests discuss excuses versus progress and why it’s time to take responsibility. The you can’t make it up segment provides a number of au natural encounters. Waffle of the week features the dreaded LinkedIn sales spam, and as always, Sam Offley of Agents Together, and Chirs Watkins make an appearance

In today’s episode the guests discuss the recent Rightmove HPI, whether the increase in asking prices actually means anything, and the impact of the recent uplift property price reductions sweeping the nation.      Ben is joined by Alexandra Hearn of the Agency UK, Jo Parker of Fine & country, and Mohamed Mohamedali of Armford Estates. 

In today’s episode the guests discuss the changing approaches to work, the attitudes, and the beliefs of the different generations. As Generation Z becomes a larger segment of the work force, the guests question whether their reputation for entitlement and a lack of work ethic is fair, and how other generations have carved out their place in agency.     Ben is joined by Kesha Foss-Smith of John D Wood, Tania Cannon of Cannon & Co and Jen Jamieson of Fine & Country. 

In today’s episode the guests discuss the ever-changing landscape that is social media, and how it could impact the portals if they don’t move with the times and develop their offering. They also get stuck into house prices and what rest of 2023 looks like, plus a decent debate on the need for an agent to utilise for sale boards.       Ben is joined by Ben Gee of Hat and Home, Scott Gunn of eXp and Sarah Gabb of Seager and Co. 

In today’s episode the guests discuss security and protection for Agents and whether businesses are doing enough, as well as the recent data showing a larger than average reduction in asking prices this August.     Ben is joined by Perry Power of Power Bespoke, Victoria Brookes of Moss Properties and Charly Saunders of William H Brown.