The PartsEdge Podcast

Joe Castelino is the VP of Fixed Operations for American Motors Group, overseeing a diverse portfolio of twelve dealerships. In this high-energy episode, he dives into the real-world strategies behind launching a massive new GM parts warehouse, scaling mobile service across brands, and why empowering frontline techs is the dealership’s secret weapon.Joe shares gritty lessons from running fast-moving fixed ops departments—from how he builds business cases for every investment, to the “adapt or die” mentality that's driving innovation at American Motors. With insights on intercompany wholesale, parts sourcing headaches, and memorable moments of customer service (yes, private planes are involved), this episode is packed with candid advice for parts managers and dealership leaders ready to fix the foundation and run lean.Tune in for warehouse launch details, mobile service wins and fails, and Joe Castelino's take on what parts managers must do to remain growth-focused and competitive in today’s changing market.--------------------------------------------TakeawaysBuild a strong business case for every investment—track ROI, set clear payoff timelines, and always know what keeps you “in the plus column.”Empower frontline techs and parts managers—let them innovate and weigh in on service delivery for continual improvement.Adapt or die—embrace change, centralize operations where possible, and use data to stay ahead in a fast-moving market.Chapters00:00 Talking about vintage brand clothing05:58 Exploring the GM Powertrain program09:07 Expanding warehouse operations11:53 Centralizing wholesale and mobile services14:16 Offering quick car services18:04 Team bonding and mentorship moments21:55 The rise of convenience services26:01 Streamlining parts procurement process28:17 Buying stores and learning to fly31:56 Attending an exciting trade show35:27 Evaluating potential companies38:33 Vendor relationships and conversations41:25 Discussing product trial periods45:15 Changes in management's role46:23 Innovative parts management strategyKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comJoe CastelinoLinkedIn: https://www.linkedin.com/in/joecastelino

Join our Live Webinar Series replay with Chuck Hartle, for a gritty and motivating deep-dive into Parts Reconciliation—one of the most critical (and, let's be real, stressful!) tasks facing dealership parts managers.From month-end headaches to real-world tales of missing inventory and reconciliation “gotchas,” Chuck Hartle explains how to fix the foundation, turn inventory faster, and give parts managers back control of their numbers. Hear actionable guidance, common pitfalls, and the team’s most powerful tools for reconciling inventory every month, with plenty of energy and collaborative expertise.Whether you’re proactively dialing in your department or face a surprise shortfall, this episode is your co-pilot to smarter processes, fewer emergencies, and inventory that’s never a guessing game.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.--------------------------------------------TakeawaysMonthly reconciliations catch issues early—fix the foundation, don’t fight constant “emergencies.”Keep thorough records for cores, return claims, and work-in-process—missing these can throw off your whole inventory picture.Understand and communicate with accounting—80% of inventory issues are posting problems, not warehouse mistakes.Chapters00:00 Handling month end reconciliation06:43 Investigating inventory discrepancies09:33 Tracking inventory and credits spreadsheet13:23 Managing negative inventory issues16:17 Managing invoiced but unreceived inventory19:30 Resolving WIP variance issues22:07 Investigating dealership invoice errors25:03 Handling warranty and parts billing27:13 Dealing with inventory discrepancies31:46 Managing inventory accuracy34:20 Challenges for controllers at month end37:44 Monthly inventory and reconciliation tips41:47 Wrapping up and next steps

Arlene Clements, Vice President of Business Development at Dominion DMS, joins Kaylee Felio for a gritty, optimistic conversation on dealership inventory management and data integration. Dominion's Vue DMS was built from the ground up as an open, modern platform—meaning dealerships can actually select their tech stack and integrate best-in-class tools like PartsEdge without the headache.Arlene breaks down the challenges dealerships face with parts inventory, the urgent need to turn inventory faster, and why bi-directional, real-time integrations are the new foundation for efficient operations. Kaylee shares the day-to-day struggles of parts managers and how this integration finally fixes the disconnect that’s plagued dealerships for years.We dive into how automated inventory management is revolutionizing parts departments, freeing up capital, reducing obsolescence, and powering customer satisfaction. Plus, get a peek behind the curtain at how PartsEdge is leveraging AI for smarter parts stocking every month.--------------------------------------------TakeawaysOpen, real-time integrations empower dealerships to choose best-in-class tools and optimize operations.Automated inventory management reduces manual entry, obsolescence, and frees up cash for growth.AI-powered analysis helps parts managers stock smarter and adapt to market changes without the guesswork.Chapters00:00 Challenges with DMS integration06:17 Discussing tech integration challenges08:31 Optimizing dealer inventory10:32 Managing inventory and ordering parts15:49 Building a stable DMS launch18:28 Training AI for inventory analysisKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comArlene ClementsLinkedIn: https://www.linkedin.com/in/arlene-clements-9005543

In this month’s live webinar series replay, Chuck Hartle digs deep into the nuts and bolts of inventory sources, DMS best practices, and why source structuring isn’t just a technical detail—it’s your key to better control, profitability, and stress-free reporting. Join PartsEdge’s original founder as he shares 30+ years of real-world expertise, breaking down source myths, and giving you a practical blueprint to turn inventory headaches into data-driven wins.Whether you're new to the concept or looking to revamp your existing structure, Chuck’s approach demystifies commodity-based sources—from milk vs. canned asparagus (yes, really!) to actionable insights for parts managers who want to spend less time fixing messes and more time driving ROI.Learn how to set up your DMS to work for you, segment parts smarter, and create a solid foundation for leaner inventory, cleaner books, and happier customers.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.--------------------------------------------TakeawaysBreak Down Your Inventory by CommodityCustomize Phase-In/Phase-Out and Day SupplySource Structure Powers Accurate AccountingChapters00:00 "Streamlining Inventory for Efficiency"04:34 "Pricing and Sourcing Dynamics"08:51 Optimizing Pricing and Sales Overrides12:26 "Vehicle Accessories Sales Insights"13:28 "Tire Inventory and Pricing Strategy"17:14 "Optimizing Bulk Oil Inventory"21:35 "Managing Unwanted Stock Decisions"25:45 "Forced Stock Inventory Analysis"30:02 "Managing Obsolete Inventory Risks"32:13 "Dynamic Source Structure Benefits"36:50 "Parts Setup Challenges Explained"38:56 "Boosting Your Inventory Strategies"

This week, Kaylee sits down with Mark Michalski, seasoned NADA Academy instructor and dealership veteran, for a no-nonsense conversation about what it really takes to thrive in today’s parts departments.Mark Michalski shares eye-opening stories from decades on the ground in dealerships across the country—digging into the challenges, opportunities, and big changes happening in auto parts management. From the realities of walking into a new department with inherited processes, to actionable advice on fill rates, training, and the future of dealership ops, you’ll walk away with real-world strategies you can use now.Whether you’re a seasoned parts manager or just stepping into the role, this episode delivers hard-earned wisdom—plus a look ahead at technology, AI, and why parts departments deserve a seat at the table. Don’t miss Mark Michalski's take on empowering employees, modernizing inventory practices, and building a network of support that drives dealership success.-------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com-------------------------------------------TakeawaysTraining and Empowerment MatterData-Driven Inventory WinsCommunity and Collaboration Are Game-ChangersChapters00:00 Automotive Dealer Training Programs04:20 "Parts Manager Training Challenges"09:00 Optimizing Parts Department Operations10:52 "Building Connections for Success"14:46 Optimizing Sales Through Data Insights17:33 "Challenges in Parts Management"21:37 "Store Individuality and Similarities"25:12 "Challenges of Vendor-Managed Inventory"26:08 "Challenges in Parts Management Training"32:39 "Collaboration Over Competition in AI"33:42 Lack of Industry Standardization36:55 Passion for Supporting StudentsKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comMark MichalskiLinkedIn: https://www.linkedin.com/in/markamichalski

Live Webinar Series replay with Resident parts expert and founder of PartsEdge, Chuck Hartle, dives deep into one of the most crucial—and often overlooked—elements of dealership parts management: pricing strategy for customer pay repair orders. Chuck Hartle shares actionable steps for evaluating, investigating, implementing, and reviewing your pricing approach, revealing how matrix pricing, menu maintenance items, and manufacturer adjustments can make or break your gross profits. Real world stories, straightforward exercises, and a dash of parts department humor make this a must-listen for anyone looking to power up their parts operation. Discover why your pricing shouldn’t be “set in stone,” how to spot hidden profit leaks, and what automotive dealerships can learn from big retail marketing. Whether you’re a parts manager, fixed ops leader, or dealership principal, you’ll come away with clear steps to unlock better ROI, customer satisfaction, and department health.-------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.-------------------------------------------TakeawaysRegularly review both matrix and menu pricing to ensure profit margins keep pace with manufacturer cost changes.Simple spreadsheet exercises can reveal where suggested retail falls short and which parts are dragging down gross.Pricing is never set in stone—experiment with incremental adjustments and track how they impact profit and customer response.Chapters00:00 Effective Parts Pricing Strategies06:28 Updating Your Parts Pricing Strategy07:49 "Matrix and Warranty Markup Strategy"13:19 Analyzing Manufacturer Profit Margins15:30 "BMW Pricing and Profit Margins"19:02 Escalator Categories Explained21:28 "Optimizing Pricing & Overrides"26:53 "Boost Gross with Small Tweaks"29:01 Optimizing Gross Profit Strategies32:37 "Service Success Through Tweaks"35:31 "Optimizing Pricing and Matrix Strategies"39:58 Optimizing Reporting & Inventory Control42:02 Monthly Meeting Reminder

In this episode, Kaylee Felio sits down with William Demaree, FixedOps Director at Tom Wood Auto Group, to dive into dealership innovation, process accountability, and real-world applications of AI, robotics, and technician development. Bill shares actionable strategies for scaling operations across 30 locations, building a culture of accountability, and leveraging technology to deliver better customer experiences and empower employees.From developing role-specific handbooks and launching tech training programs to pioneering AI-driven customer communications and video inspection platforms, Bill’s insights are a must-hear for dealership leaders and anyone wanting to drive results in fixed ops.-------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com-------------------------------------------TakeawaysDocumented Processes Drive PerformanceTech-Enabled Communication & TrainingInvest in Your Talent PipelineChapters00:00 FixedOps Banquet and Strategy Shift04:30 Service Standards and Accountability06:55 FixedOps Marketing and Sales Plan10:44 "PartsEdge Certification and Training Opportunities"15:03 "AI Transforming Business Operations"18:21 Customer Alerts via NPS Dashboard21:20 Improving Industry Operations Over Time25:42 "Frustration Over Reporting Issues"28:41 "Snapshot to Process Breakdown"32:44 UVI Systems Boost Sales Success35:58 Building Future Through Education37:52 Tool Trucks Disrupting Auto ShopsKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comWilliam DemareeLinkedIn: https://www.linkedin.com/in/williamdemaree

In this episode, host Kaylee Felio reconnects with Austin Conroy, also known across social media as “Dealer Plate Guy.” Over the past two years, Austin Conroy has skyrocketed from fixed ops director at Rohrman Automotive Group to also an industry influencer with hundreds of thousands of followers across Instagram, TikTok, and YouTube.Kaylee and Austin dive into the journey behind his viral dealership sketches, how he balances creativity and accuracy to keep both the automotive pros and customers laughing— and learning——and why authenticity is still the golden rule of building an engaged community. The conversation spotlights how Austin Conroy’s brand of comedy helps bridge connections, boost recruiting, and even drive industrychange.You’ll also hear stories that go beyond the showroom: wrangling viral fame at the grocery store, lessons in time management, how beekeeping and dealership life unexpectedly intertwine, and the importance of embracing new platforms and opportunities (including landing brand deals and inspiring others to jump into content).If you’re in the dealership world (or ever thought about picking up your phone to record a skit), this candid convo will ignite your creativity—and give you permission to laugh at the quirks we all know and love.-------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com-------------------------------------------TakeawaysAuthenticity WinsContent Drives OpportunityComedy = Culture ChangeChapters00:00 "Awkward Encounters and a Solution"03:54 Inspiring Through Relatable Content08:55 "Finding Creativity Through Skits"11:51 "Finding Your Social Media Voice"15:22 "Content Views vs. Conversions"19:08 "Training: The Wrong Way Example"20:35 Grateful for Supportive Auto Group22:42 Managing Content and Time Efficiently28:32 "Side Hustle for Starbucks"31:48 "Less Attention for Fourth Child"32:29 Beekeeping Inspired by Coworkers36:04 Passionate About the Car Business39:41 Editing and Filming Dynamics42:10 "Social Media Insights Podcast"Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comAustin Conroy:LinkedIn: https://www.linkedin.com/in/austin-conroy-05b4795a/Website: https://tr.ee/wBoxDaNHpE

Sarah Ciociola shares her journey from agency novice to auto industry leader, how search is shifting from sales-focused to discovery-based, and why building trust through relevant, educational content is now the key to winning quality customers. The conversation also covers advanced strategies like profile-based marketing, the surprising value of call ads for fixed ops, and why automation and AI are the force multipliers dealers can’t ignore.Whether you’re in fixed ops, sales leadership, or dealership marketing, this episode is packed with actionable takeaways for elevating your store’s digital game and seizing success as search and customer journeys keep evolving.-------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com-------------------------------------------TakeawaysFocus on building trust and educating with relevant content aligned to the customer journey, rather than prioritizing quick lead generation.Get personal—use profile marketing, automation, and customer data to target specific customer personas instead of blanket messaging.Stay consistent—digital marketing success comes from playing the long game, tracking real engagement, and maintaining steady investment (even when leads temporarily dip).Chapters00:00 – Kaylee Felio introduces Sarah Ciociola and opens the conversation about change in automotive marketing01:16 – Sarah Ciociola shares her journey at PCG Digital and falling in love with auto02:35 – Discussion on how search now focuses on education and discovery, not just direct sales04:21 – Why 120+ digital touchpoints matter in the customer journey05:31 – The rise of “profile marketing” and personalized campaigns for different lifestyle segments07:14 – How dealers can (and should) leverage in-house influencers and employee-generated content10:05 – Lifecycle marketing—serving the right message at the right stage, not just aiming for instant leads13:00 – Advanced measurement: Using Automotive Standards Council event tracking and Meta call ads in fixed ops16:07 – Shifting metrics: Measuring digital retail engagement, not just form fills19:59 – Budgeting for digital: When to pull back, when to invest, and why benchmarks don’t always work23:21 – The future: Why automation and AI are essential for scaling modern dealership marketing26:20 – Who should own digital marketing in the dealership? The rise of marketing managers and creative teams28:24 – Wrap-up: The pace of change, shiny object syndrome, and why the most innovative dealers will winKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comSarah CiociolaLinkedIn: https://www.linkedin.com/in/sarahciociola/Website: www.pcgdigital.com

On this episode, Kaylee Felio sits down with industry expert Chuck Hartle to break down the nitty-gritty of parts pricing, inventory sources, and the real value of creative problem-solving at the dealership. From the pitfalls of averaging pricing strategies to why a granular approach to source setup empowers flexibility and innovation, this conversation covers actionable best practices that help parts managers turn inventory faster and unlock growth. Hear real-world stories and insights about bonus structures, collaboration between departments, and the transformative power of dealer communication. If you want to elevate your parts department, this episode is a must-listen!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysConsistent menu pricing for high-volume items simplifies sales and protects gross profit.Setting up granular sources in your DMS boosts flexibility, creativity, and inventory control—letting your system do the heavy lifting.Cross-department bonus incentives encourage true collaboration and improved dealership health; don’t overlook how compensation drives behavior.Chapters00:00 - Kaylee Felio kicks off with the Parts Edge mission and episode intro.00:26 - Kaylee Felio asks about the pitfalls of averaging parts prices.00:33 - Chuck Hartle explains why averaging hurts margins and how menu pricing brings consistency.02:10 - Chuck Hartle discusses gross profit expectations and departmental motivations.03:18 - Kaylee Felio raises the topic of cross-department bonus structures.04:24 - Kaylee Felio and Chuck Hartle dive deep into inventory source strategies and automation.05:25 - Chuck Hartle details the benefits of granular source setup for pricing, management, and minimizing obsolescence.07:07 - The grocery store analogy for automated pricing and inventory management.08:05 - Recent manufacturer changes, source setup wins, and collaborative problem-solving stories.11:04 - Kaylee Felio highlights dealer creativity enabled by flexible source management.12:05 - Optimism for the new year and final thoughts from Chuck Hartle.Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

From Greeter to Multi-Store Service Director: Felicia Barr's candid conversation with Kaylee Felio is a masterclass in how to grow a thriving career and resilient team in automotive fixed ops—from humble beginnings on the service lane to overseeing three stores and a commercial building. Hear how Felicia navigates dealership culture, time management, and community impact, and why creating your own pipeline of talent is the future of our industry. If you’re looking for inspiration on staying teachable, building genuine relationships, and fostering growth opportunities in your dealership (and beyond), this episode is packed with actionable insights.-------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com-------------------------------------------TakeawaysRemain TeachableBuild Your Own Talent PipelineRelationships Drive ResultsChapters00:00 – Kaylee Felio introduces Felicia Barr, highlighting her unique career trajectory00:32 – Felicia Barr shares starting as a greeter, her surprise at dealership career diversity03:05 – Falling in love with customer relationships and learning the ropes06:07 – Transitioning from single-store manager to overseeing multiple locations—managing fear, self-doubt, and adapting approaches10:11 – How working side-by-side with staff proved her credibility and built trust12:06 – Opening a commercial building: pressure, time management, and family support13:26 – Community involvement, charity events, and teaching kids about hard work18:12 – Turning to local tech schools for co-op partners after technician shortages19:27 – Success stories from co-op hires: building skills and long-term loyalty22:52 – Advocating for sending managers to 20 groups, guilds, and learning from peers24:02 – Breaking down barriers between service, parts, and sales through empathy and teamwork29:03 – Mistake management: fixing processes together instead of pointing fingers32:02 – Felicia Barr shares NAADA speaking plans and excitement for industry networkingKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

In this episode, Kaylee Felio sits down with Gretchen Seidel of NADA for an energetic, insightful conversation covering everything from personal passion for cars, overcoming industry challenges, building meaningful connections, to the mechanics of successful networking.Kaylee and Gretchen discuss the importance of owning your story, women’s leadership, leveraging your circle, and why fixed ops is finally taking center stage in dealerships. Discover how to elevate your career, boost your confidence, and empower the next generation—plus, get an inside look at the Women Driving Vehicle Retail Event at NADA.You’ll also get fun stories about classic cars, organizing obsessions, and using Lego builds to encourage the next wave of automotive techs.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysLeverage Your InfluenceAsk Bold Questions, Start Real ConversationsChampion Fixed Ops VisibilityChapters00:01 – Kaylee Felio kicks off with the Parts Edge mission and intro.00:37 – Gretchen Seidel discusses her career evolution, influence, and “dream job” at NADA.03:36 – The ripple effects of impact, mentoring, and expanding your influence.06:46 – Networking, supporting other women, and why asking for help is powerful.10:07 – Building genuine relationships: why deeper conversations spark growth and connection.14:01 – Social media, “vanity metrics,” and authentic engagement in the automotive world.16:16 – Music, motivation, and event-planning for the Women Driving Vehicle Retail Event.18:16 – The rise of fixed ops, customer retention, and why dealerships should focus on the service drive.20:40 – Gretchen Seidel’s hands-on dealership and OEM experience, and how it drives real impact.22:47 – Innovative networking at NADA, inclusivity, and meaningful connections.24:02 – Spotlight on keynote speakers and the importance of women’s hard work.26:24 – Media, best practices, and why fixed ops is finally getting its due.28:59 – The “Beast” story: dealership service, IRFs, and empathy for the customer.31:57 – Being a true car lover—stories about dream cars, engines, and heritage.41:55 – The power of nerdiness: Legos, organization, and creative ways to inspire future techs.47:47 – Closing thoughts and a call to action: connect, register, and keep driving change.Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

In this episode, Kaylee Felio is joined by seasoned Fixed Ops leader Kyle Morisette, who shares his 20+ year journey through the dealership world and his transition into tech leadership at Tech Wall. Kyle opens up about his passion for building customer relationships, driving genuine results for service and parts departments, and how stepping onto the "vendor side" is more about partnership than sales.Kyle reveals why customized technology, created by fixed ops professionals for fixed ops professionals, is changing the game in dealership operations—from scheduling to seamless integration across parts, service, mobile operations, and even payments. If you want the inside scoop on how process-driven innovation, empathy, and real-world dealership experience come together to solve everyday dealership problems, this is the episode for you.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com---------------------------------------------TakeawaysPartner, don’t just pitchCustomization is keyEmpathy and continuity matterChapters00:00 — Kaylee Felio welcomes Kyle Morisette, highlights his two decades in fixed ops02:34 — Kyle’s journey: From enterprise rental to service advisor to dealership leadership04:00 — Why personal relationships and transparency keep people in the industry05:38 — Transitioning from dealership to tech—overcoming the “vendor side” stigma07:06 — The limits of dealership “bubbles” and lessons learned serving multiple stores08:07 — Tech Wall origins: Real dealership needs, real tech solutions09:59 — What makes Tech Wall’s scheduling and parts platform different11:43 — Seamless DMS integration and adaptability for all kinds of dealerships13:56 — Leveraging AI for parts departments—finally, technology for the people who need it most16:26 — How Tech Wall helps bridge the parts-availability and scheduling gap18:07 — Built by fixed ops, for fixed ops—why team culture matters21:34 — Partnership beyond the sale: support, accountability, and change management24:30 — Realities of shifting from dealership to vendor life and building new habits26:14 — Authenticity and relationship-first selling for tech partners28:29 — Building for growth: Supporting more stores without sacrificing service30:18 — Looking ahead to 2026: Growth, expansion, and a renewed sense of energyKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelio

On this episode, Kaylee Felio sits down with Brian Fox, Director of Parts Operations at Barnes Crossing Auto Group a 16-location powerhouse serving the South. Brian Fox gets candid about his unique journey into automotive, from missionary work in Croatia to entering the car business through marriage (literally). Together, they break down the realities of dealership life, the hidden opportunities in fixed ops, and why process and empowering people—matter way more than job titles. Whether you’re a parts manager, aspiring director, or enthusiast for automotive innovation, this episode is packed with practical playbooks and a few hearty laughs.---------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysStart with Systems, Not Just PeopleEmpower at Every LevelSlow Down to Speed UpChapters00:01 – Kaylee Felio: Intro to the Parts Edge Podcast & fixed ops focus00:24 – Brian Fox: Welcome, role details, Barnes Crossing’s regional footprint01:12 – Brian Fox: How he married into auto—mission trips, long-distance, first dealership visit03:28 – Brian Fox: The “Lion King” moment, inspirational family business story04:04 – Brian Fox: First exposure was as a vendor & NADA Academy before ever working in a store06:10 – Brian Fox: Jump to used car manager, Carmigo auctions, then parts—year on the counter08:42 – Kaylee Felio, Brian Fox: The power and limitations of on-the-counter learning09:07 – Brian Fox: Discovering the lack of processes—drive for building resources and SOPs13:19 – Kaylee Felio, Brian Fox: The opportunity in parts, visibility, and Google Drive14:41 – Kaylee Felio: Tech talk—software, focus, and the limits of current parts tools15:51 – Brian Fox: Once set up, parts can flow—automation, AI’s potential for accounting17:19 – Kaylee Felio: AI in shopping, robots delivering parts, and future trends20:00 – Kaylee Felio, Brian Fox: Brian’s background before auto—philosophy, missionary work, detail training21:17 – Brian Fox: Applying “min-max” efficiency mindset, gaming concepts to fixed ops25:13 – Kaylee Felio, Brian Fox: Quirks, languages, wrestling, and family dynamics in the business26:59 – Kaylee Felio, Brian Fox: What’s next for 2026—system over hustle and the future potential in fixed ops29:14 – Kaylee Felio: Wrap-up and thanksKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

Today, Kaylee Felio sits down with DMS and inventory management expert Chuck Hartle to bust the top myths surrounding DMS setups, parts sources, pricing strategies, and obsolescence in today’s dealership environment. Chuck Hartle draws on real-world dealership experience and PartsEdge’s hands-on work with dealers, uncovering smarter ways to use technology to turn inventory faster, optimize pricing, and crush those old habits holding managers back. Whether you’re wrestling with DMS migrations, struggling to trust your stock orders, or tired of ever-growing obsolete inventory, this episode is packed with gritty wisdom, practical examples, and actionable advice for parts pros.You’ll learn why “more sources” isn’t just an option—it’s essential; how a smarter source setup gives you control over pricing and replenishment; and how to avoid the costly traps that drain department profits. No sugarcoating, just hard-earned lessons and real solutions, delivered with Kaylee Felio’s energy and Chuck Hartle’s battle-tested know-how.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysBreak Out Your SourcesProactively Manage ObsolescenceLeverage Your DMS—Don’t Let It Limit YouChapters00:00 – Why dealerships need more than a couple sources01:20 – Common myths: “Manufacturer controls my inventory”02:34 – How multiple sources enable better pricing and inventory management03:51 – How many sources can a parts manager realistically manage?05:12 – Breaking out sources for accessories, menu items, and captive maintenance07:32 – The “milk and canned asparagus” inventory analogy08:18 – When DMS setups fail—and how granular sources help10:11 – Tuning phasing criteria and days supply for profit13:03 – How to set day supply based on part movement15:05 – Isolating accessories and tires for smarter stock and returns16:33 – Trends and realities in manufacturer pricing18:53 – Gross profit margins and the impact of diminishing discounts21:04 – The truth about obsolescence and how to really control it25:45 – Why writing obsolete parts down to a penny is a bad idea27:10 – What’s an acceptable level of write-offs and obsolescence?29:02 – The power of tracking and controlling special order parts30:02 – Market realities: Today’s “normal” for dealership obsolescence ratesKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

When dealer principal Joe Shaker of Shaker Auto Group started digging into customer feedback, he uncovered a hard truth: even loyal, satisfied customers still felt uncertainty about what was happening behind the service doors. That insight sparked the creation of TruVideo, now one of the most widely used communication platforms in automotive.In this episode, Joe walks through the journey — the early “aha” moments, the data that changed everything, the role of AI, and how video has redefined transparency in the modern dealership. He and Kaylee break down why doubt persists, how clear communication transforms revenue and retention, and what dealers can do right now to close trust gaps and elevate the customer experience.If you’re ready to build real transparency, automate stronger processes, and modernize how your parts and service teams communicate, this episode is your roadmap.---------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysTrust needs real action, not buzzwords.Video boosts approvals, sales, and confidence.Use AI to monitor, standardize, and reveal revenue.Chapters00:01 – Kaylee Felio introduces Joe Shaker, the story behind TRU Video and why trust matters02:47 – Joe Shaker shares how customer doubt led to video innovation04:38 – Video’s explosive adoption: Over 24 million media files a month reaching millions of customers06:31 – Beyond buzzwords: Why transparency must be actionable07:32 – The #1 driver of customer experience: Communication quality09:03 – Rethinking declined repairs—fixing the root cause, not chasing after-sales10:05 – Data reveals 34% of videos are shared, changing decision-making dynamics13:08 – Impact of technician narrative: Understanding builds trust17:03 – Using AI to monitor video content, process compliance, and reveal hidden parts sales19:16 – The filter story: Showing means selling, unlocking millions in untapped revenue22:20 – Inspect what you expect—process consistency as the heart of dealership growth25:06 – Meeting customers with video where they are, future tech innovations in AR and messaging34:58 – Importance of service records, transparency, and maintaining customer safety36:14 – How Shaker balances multiple businesses, people, and processes40:29 – Looking 5-10 years ahead: Glasses, rich messaging, and AI-powered concierge44:38 – Real-world examples of shop scheduling improvements with messaging agents47:34 – Final thoughts: Upgrading communication, empowering teams, CES-style innovation at NADAKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comJoe ShakerWebsite: https://truvideo.com/about-truvideo/

Are you a Seasoned Optimizer, Overloaded Operator, Turnaround Artist, or Parts Protégé? In this episode, Kaylee Felio breaks down the brand-new Parts Manager Profile Quiz from PartsEdge—a game-changing tool designed to help parts managers and dealership leaders unlock greater performance, clarity, and team connection.With over 60 responses already, this quiz isn’t just about having some holiday fun (though it’s perfect timing), but about digging deep into how you really lead your inventory—your natural strengths, those sneaky friction points, and what opportunities might be within reach if you get the right support.Kaylee Felio walks you through the four distinct parts manager types, real stories from the case study report, and how the results can spark powerful conversations and growth whether you’re in the hot seat or leading the team. Stay until the end for actionable tips and a nudge to take the quiz yourself!---------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗https://www.partsedge.com--------------------------------------------Takeaways1. Your type reveals strengths.2. Support shapes success.3. Tools sharpen leadership.Chapters00:01 - Kaylee Felio introduces the PartsEdge Podcast and launches the Parts Manager Profile Quiz00:41 - Why the quiz matters and what you’ll discover about your leadership style01:07 - The Four Types Explained: Seasoned Optimizer, Overloaded Operator, Turnaround Artist, Parts Protégé02:41 - Strengths and watch-outs for each manager type04:15 - Real examples, case study report details, and learning from others05:57 - Using the quiz for leadership, not labels—sparking key team conversations06:31 - How PartsEdge supports every manager type for better inventory performance07:08 - Kaylee Felio’s challenge: Take the quiz and share your results for 2026 goal settingWebsite: https://www.partsedge.com/profilequizKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

In today’s conversation, Kaylee Felio welcomes her longtime automotive industry friend Ansley Williams to explore the realities of launching a consulting business in the fixed ops space. From overcoming skepticism to building technology solutions for dealership service departments, Ansley shares the lessons learned from navigating her unique path in automotive—and why embracing authenticity (and a little “sprinkles and glitter” energy) is crucial for long-term success.Hear how a career spent “in the trenches” led Ansley to develop actionable tools for dealerships, and why transparency, grit, and data-driven insights matter in a sector often resistant to outside help. Plus: reflections on raising strong daughters, surviving mom-life chaos, and what it really means to challenge the status quo in a male-dominated field.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysAuthenticity and resilience matterData is power—if it’s accessibleSupport your peopleChapters00:00 Supportive Connections Amid Challenges05:29 "Improving Dealership Communication Strategies"07:43 Building Trust as a Consultant10:38 Leadership Impact and Performance Trends15:31 "Rebuilding with Passion and Purpose"16:42 Daughter Inspired by Sales Career22:00 "Work Ethic and Planning Success"23:01 Proud of Her Path27:11 "Facing Struggles, Taking Risks"29:09 "Thoughtful Questioning and Caution"32:39 "Consultant Offering Proven Strategies"35:18 "Grateful for Meaningful Partnerships"38:51 "Excited for Your Journey"Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comAnsley WilliamsLinkedIn: https://www.linkedin.com/in/ansleywilliams/Website: https://pacesetterdealerservices.com/

In this episode, Kaylee Felio chats with MK Valley—CEO and cofounder of SparkServ—about the urgent need for innovation in fixed ops. Together, they unpack why dealerships lag behind other industries in customer experience, and how outdated reliance on phone calls and siloed data stifles growth, profits, and customer loyalty.MK Valley draws from her deep roots in tech and in automotive, recounting her mission to bridge gaps between service, parts, and technology. She shares her journey launching SparkServ—a one-stop solution that proactively connects with customers, improves team efficiency, and empowers dealerships to win back market share.From self-serve scheduling to AI-driven inventory management, Kaylee Felio and MK Valley reveal practical steps any dealership can take to move beyond bandaid fixes and build a resilient, growth-focused fixed ops department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysIntegrate service and partsUse AI to improve decisionsEngage customers proactivelyChapters00:00 Automotive Scheduling: Fixing Consumer Needs03:35 "Convenience Over Loyalty Trends"06:58 Service Advisors' Limited Empowerment11:55 "Creating Spark: Solving BDC Chaos"16:20 "Boosting Profit in Auto Deals"18:55 "Incredible Automotive Industry Insights"21:38 "Conviction and Curiosity"25:32 "AI, Efficiency, and Stagnation"28:27 Service Delays Impact Customer Experience31:25 Unified Fixed Ops StrategyConnect with Mk ValleyLinkedIn: https://www.linkedin.com/in/mckennavalleyWebsite: https://www.sparkserv.com/Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

A special FixedOps Roundtable episode, Kaylee Felio and Ted Ings sit down in Dallas, Texas at Snell Motor Company’s Jaguar Land Rover dealership with parts managers Shawn Cauthen, Romeo Chariez, and Zach Carter. The team shares practical wisdom on leveraging technology to streamline dealership parts operations, highlighting how PartsEdge optimizes workflows, reduces inventory headaches, and empowers managers to focus on people and growth. Discover firsthand how effective data solutions can transform a typical day in dealership parts management, yielding greater efficiency, profitability, and stronger teams.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysLeverage technology and expert supportMinimize obsolescence and cut inventory costsInvest freed-up time in coaching and leading your teamChapters00:00 "PartsEdge Simplifies Parts Management"03:28 Optimizing Inventory Through Data Tools08:07 "Streamlining Parts Return Process"09:53 Fixed Ops Dealer RecognitionKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

In this value-packed conversation, host Kaylee Felio sits down with industry expert Chuck Hartle to crack open some of the most overlooked costs of running a dealership parts department. From the hidden impact of idle inventory to the real-world strategies for beating manufacturer compliance traps, Chuck shares proven methods for turning your parts department into a lean, profit-driving machine.If you’re a parts manager, fixed ops director, or dealer principal eager to fix your inventory foundation, you’ll walk away with actionable tips to minimize obsolescence, dial in your productive inventory, and get everyone—from staff to body shop managers—rowing in the same direction.Kaylee and Chuck use real calculations, candid examples, and a bit of gritty optimism to show how small adjustments in turns, holding costs, and compliance can result in BIG savings, improved customer satisfaction, and higher dealership profitability.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------Takeaways1. Focus on productive inventory2. Monitor holding costs & turns3. Compliance strategy mattersChapters00:00 Optimizing Inventory ROI05:50 Optimizing Parts Compliance Strategies07:27 "Profit Margins & Holding Costs"12:42 Collision Industry Risks Analysis13:49 Hidden Value in Wholesale Operations17:01 "Collision Profit Analysis Challenges"20:28 Optimize Inventory for ROI BoostKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

In this special PartsEdge Podcast crossover episode with the FixedOps Roundtable, Kaylee dives deep into why parts managers deserve a bigger spotlight, how dealership leadership can foster real change, and what’s next for the evolution of fixed operations.Learn firsthand how PartsEdge continues to support both seasoned and brand-new parts managers—providing education, empowerment, and the right tools to help dealerships get the most out of their inventory. Kaylee and Ted also reflect on partnership stories (including Snell’s), challenges faced by parts departments, and the importance of having parts leaders join the conversation at every level.Whether you’re a fixed ops veteran or just starting out, this episode is packed with actionable insights on how to run smarter, build culture, and drive dealership success through the parts department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysEmpowering parts managers with education and resources drives whole-dealership success.Bringing parts leaders into key conversations fosters culture change and operational growth.Both seasoned and new parts managers benefit from ongoing support and smart inventory strategies.Chapters00:00 – Kaylee Felio introduces the PartsEdge Podcast and its mission. 00:25 – Ted Ings welcomes Kaylee live from Snell Motor Company in Dallas. 01:09 – Kaylee explains the PartsEdge philosophy: education and support for parts managers. 02:21 – The importance of spotlighting the people in parts, not just service. 03:17 – How the Snell/PartsEdge relationship began and the value of long-term support. 03:57 – The range and growth of parts managers in today’s dealerships. 04:31 – Parts inventory as a core investment and the case for strong management. 04:59 – Kaylee shares her vision, career path, and excitement for the future of PartsEdge. 05:39 – Ted and Kaylee wrap up with thoughts on industry evolution and ongoing innovation.Kaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

In this episode, Kaylee Felio welcomes John Traver of Traver Connect to discuss what “broken” looks like in automotive fixed ops—and more importantly, how leaders and teams can drive sustainable change. John shares frameworks from sports icons, legendary business thinkers like Peter Drucker, and dealership trailblazers such as Ed Roberts to highlight the power of questioning, mission clarity, and process improvement.Tune in for real-world strategies to strengthen your parts and service department—whether it’s redefining your mission, zeroing in on your “primary customer,” or getting honest about what’s not working. As John puts it, “When you get your mission right, you have an unfair advantage.”This episode is packed with actionable insights for parts managers, service leaders, and anyone passionate about moving the dealership world forward.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysStart by asking “What’s broke?”Define your mission—the simpler, the better.Document and improve your core processes.Chapters00:00 "Slowing Down to Go Fast"04:12 "Mission Before Plan in Business"09:50 "Patience in Product Development"11:58 Understanding Automotive Secondary Customers16:13 Streamlining Appointment Scheduling19:13 Ed Roberts: Solving Technician Shortage22:40 Relentless Improvement Competitors23:32 Embracing Growth and Improvement26:38 Improving Process EfficiencyKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

In today’s episode, Kaylee Felio is joined by auto industry leaders Joel Gray and Sheila Pogue for a deep dive into what it takes to build, scale, and energize one of the nation’s most successful wholesale parts operations. Joel shares the story behind managing $9.3M in Ford parts inventory across three locations and a dynamic team of nearly 100 employees. Discover how integrity, creative marketing, and empowering your people can transform a parts department from the inside out.From battling manufacturer pushback and rethinking inventory management to leveraging digital marketing and creating a culture that employees love, Joel unpacks the leadership lessons and operational strategies that set his dealership apart. Sheila jumps in on what it takes to build meaningful digital presence for wholesale and spotlights how human connection – inside and outside your operation – drives business forward.If you want to reimagine your department, empower your team, and tap into new growth, this episode is packed with actionable insights, laughter, and some four-legged support along the way.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysLead With IntegrityEmpower and Equip Your PeopleInvest in Marketing and RelationshipsChapters00:00 "Honest Operations Foster Respect"03:13 33-Year Automotive Career Journey06:36 Insurance-Driven Auto Collision Changes10:08 Positive Reinforcement Boosts Performance13:23 Team Leadership and Connection Strategies18:01 Open-Door Training Approach21:26 "Enjoying Workplace Connections"24:33 Custom Software Enhances Store Operations29:11 Dedicated On-Road Sales Team30:35 Personal Touch Boosts Customer Relations34:16 Employee Retention Strategies37:25 "Importance of Preparedness and Inquiry"40:18 Incremental Business Expansion44:56 Learning Ford's Ordering System Quirks46:13 Embracing Change and LearningKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

Kaylee Felio sits down with Steve Fishel, Parts Manager at Titus-Will Toyota in Tacoma, WA, for a deep-dive into the evolving world of dealership parts departments. With nearly four decades in the business—most of it with the Toyota brand—Steve shares his journey from his early days after the Air Force to leading inventory parts operations through massive industry and technology shifts.In this episode, Steve discusses the importance of adapting to change, embracing new inventory management tools, and building trust in both technology and your team. He explains the transformative impact of expanding from a handful of inventory “sources” to a data-driven, multi-source approach—saving time, money, and stress, while dramatically improving efficiency, stock order review, and returns.Steve also opens up about the realities of department culture, why collaboration with service and sales teams is vital, and how embracing outside expertise (like PartsEdge) brought fresh energy and measurable results to his operation.Whether you’re a seasoned parts manager or new to dealership operations, Steve’s story offers actionable insights on thriving amidst change and unlocking the full potential of your parts department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysLeverage Technology & DataTrust the SystemCollaboration Drives ResultChapters00:00 "Toyota Enthusiasm in Diverse Dealership"05:27 Adapting to Changing Car Parts08:45 Optimizing Inventory through Dynamic Coding10:40 "Outsourcing Tech: A Game Changer"14:11 Optimizing Inventory for Efficiency18:20 Streamlined Stock Ordering Process20:09 Trusting Chuck's System24:44 "Teamwork and Management Alignment"28:10 Reflecting on Self and Progress32:41 Inventory Management Efficiency Boost35:14 "Highlighting Parts Pros"Kaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

Today, Kaylee Felio interviews Sheila Pogue, who shares her journey from working in restaurants to becoming a parts manager and eventually transitioning to a vendor role at Dealer OMG. Together, they take on one of the industry’s big conversations: why fixed ops is treated like the “redheaded stepchild” of dealerships, and how better marketing, internal buy-in, and creative partnerships can help change that. Sheila draws on her deep boots-on-the-ground experience to share practical strategies for getting buy-in from decision-makers, why being vendor-savvy pays off, and the overlooked potential of accessories and wholesale parts.If you’re looking for real talk and actionable ideas to empower your parts team—and maybe a laugh or two about dealership life—this episode delivers. Whether you’re on the counter, in the GM’s chair, or working to support the automotive world, Kaylee and Sheila’s conversation will remind you why the parts department is really the flywheel that keeps the dealership engine running.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysFixed ops drives dealership success.Customer service is a key focus.There are many opportunities within fixed ops that dealerships often miss.Chapters00:00 Mentorship and Success in Dealership03:35 Transitioning to Remote Work07:19 Strategizing Dealer Operations Relationships11:14 Meta Founder Recalls Early Recruitment13:48 Passion for Automotive Client Support18:00 "Unique Store Branding Focus"19:41 Maintaining Customer Engagement in Auto Sales24:36 Boosting Service Revenue Strategies26:44 "Maximize Budget with Petty Card"30:35 Dealership Leadership and Inventory Changes35:17 PartsEdge: Streamlining Parts Management36:45 "Direct Approach to Self-Solutions"42:06 NCM Bender 20 Group Overview42:59 Vetted Vendor Association's Impact

Kaylee Felio sits down with Christian Lafferty and Cliff Honeycutt from the Chris Collins Group—industry thought leaders, coaches, and co-hosts of the Parts Hold Podcast. Kaylee, Christian, and Cliff dive deep into the evolving dynamics of dealership fixed operations, uncovering what makes parts managers uniquely equipped for leadership, how to break down dealership silos, and why embracing new sales channels like Amazon is a must for forward-thinking auto dealerships.Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fixed operations. Blending industry insights with personal stories, offering a well-rounded look at today’s automotive world and the exciting opportunities ahead.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------Takeaways1. Parts managers: the unsung heroes driving dealership success2. Strong parts–service teamwork boosts performance3. Parts departments hold untapped sales potentialChapters00:00 Introduction and Podcast Overview01:41 Meet the Hosts: Christian and Cliff03:29 The Importance of Parts Managers06:29 Bridging the Gap: Parts and Service Collaboration11:12 Understanding the Parts Department's Role14:33 Positive Trends in the Industry19:58 Parenting and Management: Similarities Explored24:07 Opportunities in the Automotive Industry26:10 Wrestling Memories and Industry Insights28:14 Amazon's Impact on the Automotive Industry31:57 The Evolution of Customer Experience34:02 Fixed Operations: A Growing Focus38:51 Creating Raving Fans and Generational Value41:14 Fun Questions and Hidden TalentsLike what you hear? Review the show for us: https://ratethispodcast.com/ratethepartsedgepodcastKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

Jim Oliveri, Parts Director at West Herr Auto Group. With 31 years at the 75-year-old company, he promotes empowerment, operational excellence, and profitability through logistics, people, and metrics. Jim mentors leaders, drives performance via structure and wholesale strategies, and prioritizes local ownership and customer satisfaction. He balances financial success with employee well-being, cherishing their career growth.Jim Oliveri discusses his automotive industry experience, focusing on parts operations, dealership challenges, customer service, inventory management, and fixed operations opportunities. He offers advice for new leaders, emphasizing collaboration and learning. The conversation ends with insights into the evolving automotive industry.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysDealership success hinges on often-overlooked parts operations.Customer service is a key focus.There are many opportunities within fixed ops that dealerships often miss.Chapters:00:00 Unexpected Career in Park Services05:56 Automotive Repair Challenges Today06:32 Supply Chain Challenges in Snowbelt10:54 "Monthly Internal Inventory Audits"12:57 Fred Beans: Different Warehouse System16:22 "Maximize Profit Within Your Business"21:54 Lifetime Lessons on Friendship & Growth25:18 Challenging Year but Staying Strong25:44 Leases Returning in BuffaloKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

Brian "Mac" McIntosh joined an established group and recognized a desire for change alongside comfort in the familiar. He understands that change can be unsettling but values supportive colleagues in easing transitions, encouraging growth despite discomfort.Together, Kaylee and Mac explore why dealership parts operations often resist change and how bringing in solutions like PartsEdge helped Mac’s team regain clarity, reduce obsolescence, and shift from survival mode to growth-focused leadership. You’ll hear straight from Mac about the challenge of tracking inventory health, the value of dynamic problem-solving (versus cookie-cutter consulting), and how empowering your parts team can truly move the needle for the whole dealership.If you’ve ever wondered what it’s really like behind the parts counter—or you’re looking for fresh strategies to lead your department through industry shifts—this is an episode you don’t want to miss. Let’s dive in!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysAdaptability is keyData clarity mattersClear, actionable reporting saves time, reduces obsolescenceChapters00:00 "Brian's and Auto Journeys"06:03 Embracing Change Amid Comfort07:36 Navigating Career Overhaul Challenges11:23 "Obsolescence Challenges and DMS Transition"14:59 Return Policy Confusion Issues16:53 Assessing Inventory Obsolescence20:15 Dynamic Problem-Solving Over Textbook Approaches22:17 "Successful Translation and Impact"Kaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

With over 30 years of experience in the automotive parts industry, Mike Kraft is a seasoned Parts Manager at Suburban Chevrolet in Minneapolis. He recounts his journey from manual parts management to overseeing a thriving department that boasts over 100 employees and more than $90 million in annual sales.In today’s episode, Mike shares the evolution of his dealership’s parts operations, how technology has transformed his daily workflow, and the pivotal role PartsEdge plays as an “assistant manager” in the background. Together, they dig into lessons from decades in the business, the impact of automation and expert support, and creative strategies for managing a fast-growing parts department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysAutomate to elevate.Delegate for accuracy and peace of mind.Continuous improvement and collaboration is a must.Chapters00:00 – Mike Kraft’s backstory and evolution as a parts manager01:05 – How PartsEdge automates daily reporting and “takes the work out of the work”03:02 – The push to adopt PartsEdge and handling dealership growth04:34 – Real-world impact of automation and PartsEdge support during CDK outages06:39 – The value of delegating routine tasks for accuracy and peace of mind08:25 – Customizing inventory sources for creative strategies09:40 – Reflecting on the comfort blanket of having PartsEdge in the background12:11 – Integrating with RIM and the challenges of system alignment15:00 – Opportunities for further automation and partnership innovation17:05 – Mike’s advice and humorous metaphor for ongoing process improvement (“bald tires”)Kaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

Mitch Brady partnered with PartsEdge to refine his company’s parts inventory. He uncovered and resolved issues with broad phase-in/phase-out criteria by customizing categorization for each part. This optimized stock, improved team clarity, and fine-tuned parts management.Together, Kaylee and Mitch dive into how using PartsEdge not only enhanced inventory efficiency at Ressler Toyota but also uncovered hidden challenges and gave Mitch the tools to be creative with inventory management. Hear about actionable strategies for reducing obsolescence, tailoring phase-in and phase-out criteria, and leveraging data to make smarter decisions—all while maintaining a perfectly balanced inventory.If you’re a parts manager looking for practical insights and real-world success stories, you won’t want to miss Mitch’s honest take on the impact of PartsEdge and the value of having a true partner in your corner. Let’s get into it!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysCustomize inventory processesActionable reporting mattersCollaboration fuels creativityChapters00:00 Optimizing Inventory with PartsEdge05:07 Optimized Phase In/Out Strategy06:50 Customized Parts Source Management10:13 Managing Obsolescence in Inventory Returns13:22 Custom Reports on Obsolete Parts16:30 Effective Collaboration in Service ManagementConnectKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

Courtney Paschal is the Client Success Manager at Ellison Automotive Strategies and a seasoned automotive professional who began her career at Street Toyota in 2013. A passionate leader in both the automotive industry and her Amarillo community, Courtney is a Top 40 Under 40 honoree in Automotive News and actively serves with No Boundaries International. She’s also a proud dog mom to Cash, Tipper, and Penny.Brad Paschal is the Market President at Dynatron Software and President of Brad Paschal Consulting. Starting his career in sales at Street Volkswagen, he worked his way up to e-Commerce Director before moving into consulting. Brad has spent the last 8+ years solving complex challenges across both variable ops/sales and fixed ops sides of the automotive business.In today’s episode, they discuss the challenges and rewards of sharing both a home and career in auto retail, the importance of charity and giving back, and the unique dynamics of running dealership ops with a partner. Listeners get an inside look at vendor management best practices, the vital role of service and parts departments, and why gratitude and perspective matter for long-term success.-------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysWork-life balance boundaries matterRecognize & empower parts/service teamsGratitude & community givebacksChapters00:00 Navigating Work-Life with Three Dogs03:51 Mindset Anchors for Productivity06:20 "Building Community Through Dealership Events"11:20 "Highlighting Courtney's Career Achievements"14:23 Lead Quality and Quota Concerns16:52 "Sales vs. Service: Industry Divide"19:49 Building Relationships with Service Teams24:20 "Effective Communication in Relationships"27:21 "Building Customized Workflows with AI"31:58 Secret Floor Renovation Plans35:41 Empowering Through Financial Growth36:27 Passion for Problem-Solving in Dealerships40:29 Walking Away from Success43:52 "Helping Anytime, Anywhere"Quote“If you focus on helping people, all other stuff comes.” – Brad Paschal“Survey your dealership and include everyone in the conversation—parts and service especially.” – Courtney PaschalConnectCourtney Paschal LinkedIn: https://www.linkedin.com/in/courtney-paschal-39bb5a23/Brad Paschal LinkedIn: https://www.linkedin.com/in/bpaschal/Kaylee FelioLinkedIn: ⁠https://www.linkedin.com/in/gotopartsgirl⁠Website: ⁠https://www.partsedge.com⁠

Chuck Hartle is the President and co-founder of PartsEdge, with over 42 years of experience in the automotive industry. Starting as a parts delivery driver, he rose to Fixed Operations Director and has since led over 300 seminars, including workshops for the National Auto Dealers Association. Chuck’s deep industry knowledge helps PartsEdge tackle key dealership challenges. Outside of work, he’s a dedicated family man, marathon runner, and loyal Seattle Seahawks fan.Chuck breaks down the real challenges dealerships face with source management, why most DMS vendors fall short in education and default settings, and how properly leveraging sources can drive smarter parts inventory control, more accurate accounting, and easier pricing strategies.Kaylee and Chuck also unpack the origin story of PartsEdge—why the platform was built, what it aims to fix, and how it takes the heavy lifting and guesswork out of inventory management.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.--------------------------------------------TakeawaysDon’t fear more sourcesEducation is powerManage Your Inventory, Don’t Work Around ItChapters00:00 "Source Management & Pricing Strategies"05:43 Parts Management Requires Organization06:31 "Tire Source Management Challenges"10:30 Optimizing Inventory Management14:37 Intentional, Structured Development Yields Success18:09 Managing Aging Special Orders19:56 Techeon's Inventory Misunderstandings23:34 Embrace Improvement Through EducationQuote"Accessories, you know, nobody matrixes accessories. If you do, you don't sell them.""The biggest failure for most parts managers and their fear of adding a new source to their system is it's just not as easy as, oh, I want to copy this to this. And you know, it takes some work.”ConnectChuck HartleLinkedIn: https://www.linkedin.com/in/chuck-hartle-1923ab14Facebook: https://www.facebook.com/chuck.hartle.39/Kaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.comKaylee FelioWebsite: https://www.partsedge.comFacebook: https://www.facebook.com/partsedgeLinkedIn: https://www.linkedin.com/in/gotopartsgirlPhone Number: (800) 825-7562Email: [email protected]

It all started with one small change. He thought his DMS setup was fine—until he tweaked a phase-in criteria and suddenly realized how much he was missing. This week on the PartsEdge Podcast, we sat down with Zach Don, a Toyota parts manager who took that moment of chaos and turned it into a better system. He shares what broke, how he fixed it, and why he’s now running a smarter, more controlled department. Zach also talks about bringing in team members with different backgrounds, the value of having a “co-pilot” on the reporting side, and how these changes are not only improving efficiency but making his conversations with upper management more impactful.Together, they explore how data-driven decision-making and personalized support have helped shift inventory from inactive to active, and freed up valuable time to focus on growing the business.Tune in for practical insights, relatable moments, and actionable tips for anyone looking to up their game in fixed ops and parts management!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysDon’t fear change—embrace tools.Actionable reporting is critical.Diverse experience builds better managers.Chapters:00:00 - Intro01:41 - Expanding Inventory Breadth  03:21 - Keeping Up with Inventory Adjustments  05:01 - Shifting Strategies into Action  06:43 - Easy Tools That Simplify the Process  08:24 - Transition to Service Advisor Role  10:04 - Ideal Personality for the Parts Counter  11:55 - Managing Multiple Roles and Maintenance  13:43 - Key Considerations for Parts Managers  15:34 - Simplifying Complex Reports  17:14 - Embracing the Learning Curve  19:04 - Kaylee Reflects on the Experience  20:54 - Team Collaboration and Inventory Analysis  22:43 - Final Thoughts and Summary  Kaylee FelioWebsite: https://www.partsedge.comFacebook: https://www.facebook.com/partsedgeLinkedIn: https://www.linkedin.com/in/gotopartsgirlPhone Number: (800) 825-7562Email: [email protected]

In this episode, Kaylee talks with Alex Hines, VP of North America at Eccentric, about one of the biggest missed opportunities in automotive: accessories. With only 5% of a $50B market flowing through franchise dealers, Alex shares how Eccentric is helping stores win back sales using 3D visualization, early intent capture, and smarter upsell tools.They dive into:Why accessories don’t get soldHow tech is removing friction from the processThe impact on parts inventory and dealer profitabilityFrom lead to post-sale, Alex lays out a bold vision for bridging the gap between consumer desire and dealership execution.🔗 Learn more about Eccentric: weareeccentric.com

Why Parts Managers & Fixed Ops Directors Rely on Partnership, Not Just ReportsIn this episode of the PartsEdge Podcast, Kaylee Felio sits down with Tim Kreitel (Parts Manager) and Ryan Else (Fixed Ops Director) to explore the long-term impact PartsEdge has made on their dealership operations. From simplifying sourcing to saving time on reporting, they share how PartsEdge enables them to focus on what matters most—coaching teams, supporting techs, and running a more profitable parts department.Tim recalls walking into his role years ago and having no idea what PartsEdge did—until he realized it was quietly running the backend systems that allowed him to stay out front, leading on the counter. For Ryan, the power lies in the speed of execution: accurate reports, smarter sourcing, and monthly consulting that helps avoid obsolescence before it costs the store.Less Time in the Office, More Time on the CounterPartsEdge gives working managers like Tim time back—freeing them from DMS setup, data entry, and building reports from scratch. That means more energy spent coaching counter staff, staying in touch with inventory cycles, and solving customer problems in real time.Ryan emphasizes how much value comes from monthly reconciliation meetings and having a trusted support partner during DMS transitions. In his words: “I’d rather have Tim helping customers than spending two hours trying to chase a report.”Smart Sourcing, Real ROIOne standout benefit? The intelligent sourcing strategy PartsEdge manages. While 4 sources might feel easier to manage manually, PartsEdge’s system of 100+ sources means parts flow through their lifecycle in a way that avoids overstock, obsolescence, and wasted working capital.As Tim explains, “Your system filters out parts that look like they’re moving—but really aren’t.” That means fewer scrapped parts, faster turn, and smarter stocking decisions based on actual trends—not gut feeling.SponsorsThis show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Learn more at 🔗 www.partsedge.comTakeawaysWorking managers need tools that save time and eliminate busyworkSmart sourcing reduces scrap and improves inventory turnMonthly consulting helps fixed ops leaders stay ahead of obsolescenceResponsive support turns PartsEdge into a true operations partnerQuote“I’d rather have him helping customers than stuck in an office building spreadsheets.” — Ryan Else, Fixed Ops DirectorConnectKaylee Felio🔗 LinkedIn🌐 www.partsedge.com

Podcasting, Personal Brands & EV StorytellingIn this energetic and transparent conversation, Kaylee Felio sits down with Elena Ciccotelli, the Founder of EVs for Everyone, a brand that brings the human element to the fast-evolving world of electric vehicles. Elena shares the origin story of her show, built not from a strategic blueprint—but from a creative itch that corporate life couldn’t scratch.(01:00) Podcast Origins - Elena's journey from corporate life to creating EVs for Everyone(13:23) Personal Branding Power - Building your unique voice and audience(40:53) Entrepreneurial Courage - Overcoming fears and developing personal growth through content(43:25) AI and Content Creation  - Innovative strategies for podcast development and consistencyAfter years in auto and tech—including an early stint at Lyft and partnerships with Rivian—Elena saw a gap in the market: an EV podcast that told people stories, not just tech specs. So she built it. And now, she’s taking her content on the road—covering conferences, interviewing big names, and growing a profitable brand from the ground up.The Realities Behind a Successful PodcastThis episode peels back the curtain on what it really takes to make a podcast thrive:The early days of podcasting with “janky gear and a dream”How consistency (not celebrity) drives momentumMonetization myths—and how Elena turned exposure into revenueThe “biz dev hack” of using podcasts to start real conversationsElena also discusses the business therapy that comes with building a brand around your voice. She’s refreshingly honest about burnout, mistakes (like forgetting to hit record during a high-stakes EV interview), and the personal growth required to stick with it.Corporate vs. Personal Podcasting — A Spicy TakeElena and Kaylee dive into the debate so many creators face: Who owns the show? Elena doesn’t hold back. She urges companies to let their hosts build personal brands, or risk ending up with “another background podcast with a mic and a car.” It’s a sharp reminder that people don’t follow brands—they follow humans.Kaylee shares her own crossroads between The Parts Girl and Trailblazer Path, navigating brand clarity while honoring the audience she's built. Together, they validate something many podcast creators feel: it’s okay to do both.______Sponsors This show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Optimize your parts management at 🔗 ⁠www.partsedge.com⁠______TakeawaysPodcast success starts with consistency, not gear.Corporate podcasts need a human face and personal brand.Monetization requires confidence in your value—and the courage to charge for it.Build your podcast around real connection, not corporate talking points.______Quote“You only get to be a public figure by trailblazing your own path.” — Elena Ciccotelli______ConnectElena Ciccotelli🔗 LinkedIn🎧 EVs for Everyone PodcastKaylee Felio🔗 LinkedIn🌐 www.partsedge.com

The latest episode of the Parts Edge Podcast dives into a topic stirring concern across the industry: tariffs on imported automotive parts. Host Kaylee Felio is joined by Chuck Hartle to unpack what’s real, what’s rumor, and what parts managers should actually be doing right now.(00:25) The Real Impact of Tariffs: Fear vs. Reality(07:55) Pricing Strategy: How to Maintain Gross Profit(12:20) Economic Implications: The Broader Impact of Parts Tariffs(14:54) Inventory Management Opportunities(17:20) Future Outlook: Weathering the StormMaking Sense of the Tariff Buzz in Auto PartsChuck cuts through the noise: “There’s no shortage. This is not a strike. It’s a tax conversation wrapped in fear.” Many dealers have been spooked into over-ordering parts, anticipating massive price jumps and empty shelves. But is that necessary?Right now, the biggest impact of the tariff announcement isn’t cost—it’s panic. While some price increases are taking effect (like FCA’s 3% in May and June, and a 7.5% bump on maintenance parts), Chuck urges managers to slow down. One dealer tried to bulk order $200,000 in parts—but the appreciation didn’t justify the cost or risk.Chuck emphasizes that even if your inventory goes up 10% in value, carrying costs can wipe out gains. He advises sticking to a 60-day supply and keeping your pricing strategy sharp, not bloated with excess inventory.One of the biggest takeaways? Watch your menu-priced items. With parts appreciating 10–15%, managers must make sure those increases are reflected in their fixed prices—or risk losing gross profit overnight.Chuck explains how to use your monthly appreciation/depreciation report to catch those rising costs before they erode your margins. Brake pads, oil filters, and air filters are all on the watch list.Chuck believes the industry is facing a short-term scare, not a long-term shift. “This isn’t COVID. It’s not a parts shortage. It’s a tax headline,” he says. He warns that manufacturers may use this window to drive up prices and push more inventory—so managers need to stay grounded, not reactive.He also points out the bigger picture: increasing parts costs affect all repair centers, including the aftermarket. This could price some consumers out of basic vehicle repairs, a concern that’s gaining attention in Washington.Chuck closes the conversation with how PartsEdge can support dealerships in this environment—especially by identifying low-gross parts, helping optimize menu pricing, and providing strategies to purge obsolete inventory. The mission is clear: maintain gross, stay lean, and keep your shelves profitable.______SponsorsThis show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Optimize your parts management at 🔗 www.partsedge.com______Key TakeawaysTariffs haven’t hit yet—but fear has.Watch and adjust menu-priced items monthly.Avoid bulk ordering unless you’ve done the math.Use appreciation to purge and clean inventory._______Quote“The most prudent thing you can do as a parts manager is review your appreciation report every month—especially on menu-priced items.” — Chuck HartleConnectChuck Hartle🔗 LinkedIn🌐 www.partsedge.comKaylee Felio🔗 LinkedIn🌐 www.partsedge.com

Join Nos as he shares his journey as a young enthusiast helping his father and working in mom-and-pop shops, navigating challenges like outdated training equipment, a tough stint in truck maintenance, and the uncertainties of the automotive market in 2020.His unwavering determination led him to Mercedes Benz, where he not only became a top-performing technician but also a Service Your Way Champion. Nos discusses his strategies for success, the importance of mentorship, and how he's now inspiring the next generation of automotive professionals. His story is a testament to believing in yourself, staying persistent, and continuously pushing beyond your comfort zone.

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle explains how dealerships handle return processes that often involve navigating multiple criteria with varying degrees of complexity. This complexity is further exacerbated when managers deal with different manufacturers, each having unique policies and restrictions. Some manufacturers offer streamlined processes while others pose intricate obstacles, usually tied to codes, quantities, and limited allowances for returns.The discussion also delves into the intricacies of Retail Inventory Management (RIM). Chuck highlights how parts perceived as RIM-protected can sometimes fall through the cracks due to purchases from external distributors or emergency purchases, emphasizing the necessity of meticulous tracking systems to handle credits and returns efficiently.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗⁠www.partsedge.com⁠.--------------------------------------------TakeawaysToyota offers straightforward parts returns.Know part sources for smooth returns.Different makers have varying return rules.Quote“What the ASR programs are terrible at doing is tracking credit returns and now guaranteeing the two.” -Chuck HartleConnect:Chuck HartleLinkedIn:⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠Website:⁠www.partsedge.com⁠Kaylee FelioLinkedIn:⁠www.linkedin.com/in/gotopartsgirl⁠Website:⁠www.partsedge.com

Olivia Stapleton is the Marketing Specialist and Sales Enablement leader at Dealer Teamwork LLC, a pioneering automotive digital marketing company, and founder of Next Gear Automotive. She helps dealerships optimize their digital presence through patented MPOP® technology while fostering industry innovation through her platform focused on people and passion in automotive.Today, Olivia Stapleton shares her journey into the automotive industry, where she's been immersed since childhood, thanks in part to her father’s influence. She discusses the importance of connecting with the next generation, especially in automotive marketing, while highlighting her passion for merging creativity and strategy.Olivia also delves into how Dealer Teamwork is redefining digital advertising with transparency and personalization. Plus, they chat about the evolving role of marketing in auto sales, Olivia's exciting content projects, and how the younger generation can drive change in this fast-paced industry.--------------------------------------------This show is powered byPartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com.--------------------------------------------TakeawaysBe open and personal with digital buyers.Mix creativity with measurable results.Welcome fresh ideas across generations.Quote“It's really about the human connection and understanding people and building those relationships.” -Olivia Stapleton​​Connect:Olivia StapletonLinkedIn:www.linkedin.com/in/stapletonoliviaWebsite:www.dealerteamwork.comKaylee FelioLinkedIn:www.linkedin.com/in/gotopartsgirlWebsite:www.partsedge.com

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle shares a real-world scenario where misconceptions in inventory reporting led to significant confusion for a client, highlighting the intricate issues tied to core values and superseded parts within PBS systems. We explore the importance of education on dirty cores, the nuances of different dealership management systems like DealerTrack and Reynolds and Reynolds, and the vital process of tracking and accounting for dirty cores in inventory health. They emphasize the need for proper understanding and implementation of core returns to maintain a balanced and accurate inventory, ensuring the smooth operation of dealership systems.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗⁠www.partsedge.com⁠.--------------------------------------------TakeawaysUnderstanding and managing dirty cores is vital for accurate inventory records.Educational programs on dirty core systems can provide a strategic advantage.Proper reconciliation of core inventory is crucial for financial health.Quote“If you can't beat them, join them. That's what I say.” -Chuck HartleConnect:Chuck HartleLinkedIn:⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠Website:⁠www.partsedge.com⁠Kaylee FelioLinkedIn:⁠www.linkedin.com/in/gotopartsgirl⁠Website:⁠www.partsedge.com

Jazmine Booker is a certified automotive technician, mediator, and host of ‘Auto Talk with Jaz’ Podcast, who brings over a decade of experience in dispute resolution and video production. She dedicates her expertise to empowering women in male-dominated industries through educational programs at domestic violence shelters, while leveraging her skills as a producer and director to create impactful video content that promotes inclusive workplace environments.Today, Jazmine Booker shares her journey from starting a podcast to build a community for women in the automotive field to transforming it into a platform that fosters better organizational culture and leadership in the industry. We'll explore the evolution of her podcast, her thoughts on leveraging LinkedIn for networking, the challenges and triumphs of podcasting, and her insights on consulting and helping others start their podcasting journeys. --------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.--------------------------------------------TakeawaysWelcome change as growth opportunity.Use modern tools to work smarter.Begin now, perfect it later.Quote“You're never going to not know what you can do and what you shouldn't do until you do it.” -Jazmine Booker​​Connect:Jazmine BookerLinkedIn: www.linkedin.com/in/jazmine-booker-90338a75Website: www.linktr.ee/autotalkwithjazKaylee FelioLinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com

Understanding "Forced Stock" InventoryDefining "Forced Stock""Forced stock" refers to parts that did not qualify for any phase-in criteria. These parts accumulate for various reasons.Causes of "Forced Stock" InventoryFirstly, Chuck identified overordering by technicians. Often, technicians order multiple parts to fix a problem. When only one part is used, the rest become instant idle inventory. This scenario not only clutters the parts department but also creates inefficiencies.Secondly, returns from body shops significantly contribute to "forced stock" inventory. Body shops often demand massive discounts and unlimited returns. Consequently, this leads to a significant volume of parts returning to the dealer.Thirdly, unclaimed special orders contribute to this issue. Parts initially ordered for repairs that customers never return to collect sit idle. This common scenario can be mitigated by improving communication and follow-up processes.Lastly, some parts are approved by manufacturers Auto Stock Replenishment programs but end up not being used. According to Chuck, around 40% of ASR-approved parts become idle, taking up valuable shelf space.What is Technical Obsolescence?Technical obsolescence occurs when a part hasn't sold within a set timeframe. Mike Nichols introduced the concept of "technical obsolescence" parts aging between seven to twelve months.Understanding the TimelineA part reaching its seventh month unsold has an 85% chance of becoming obsolete by the thirteenth month. This likelihood increases as time progresses. Thus, managing parts within the seven-to-twelve-month window is crucial.——————————————–SPONSORThis show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit 🔗 www.partsedge.com.——————————————–Key TakeawaysTrack idle parts to prevent waste.Sort inventory by key aging categories for better control.Know guaranteed parts from non-returnable stock.Quote“If you only got one way to look at your inventory, look at it by receipts because that's what matters to the dealer.” -Chuck Hartle Chuck HartleLinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14Website: www.partsedge.com Kaylee FelioLinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle shares insightful stories, including his own eye-opening experience with a fixed ops consultant, and provides practical advice on how to tweak and simplify your pricing strategies for better gross profits.We'll discuss the critical role of realistic gross profit percentages, the impact of menu-priced items, and the hidden challenges of flat pricing. You'll also learn about the importance of constant review and adjustments, and how to adapt your pricing strategy to account for market changes and manufacturer policies.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗⁠www.partsedge.com⁠.--------------------------------------------TakeawaysUpdate pricing regularly to protect margins.Keep matrix systems clear and simple.Adjust costs to match market changes.Quote“If you're matrixing 10 percent of your retail sales, you're doing a really good job.” -Chuck HartleConnect:Chuck HartleLinkedIn:⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠Website:⁠www.partsedge.com⁠Kaylee FelioLinkedIn:⁠www.linkedin.com/in/gotopartsgirl⁠Website:⁠www.partsedge.com

Tim Hayden is the CEO of Brain+Trust and Chief of Business Strategy at The Next Practice, with over 20 years of experience building strategic solutions for brands through media, data, and mobility. Through these ventures, he helps organizations create competitive advantages and build lasting trust with their audiences.Today, Tim Hayden reveals how automotive dealerships are sitting on a goldmine of untapped dark data that could revolutionize their operations and customer experience. Through practical examples and industry insights, he demonstrates how this hidden information can be transformed into actionable strategies for growth and efficiency.Building on this foundation, Tim explores the game-changing potential of AI in strengthening customer relationships and discusses how dealerships can modernize their operations for the future. He offers a compelling vision for how automotive retail can evolve by embracing these technological advances while maintaining the human touch that drives sales and customer loyalty.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.--------------------------------------------Takeaways Unlock hidden dealership data for actionable insights. Use AI to deepen meaningful customer connections. Modernize operations while preserving human relationships.Quote“The real power isn't just in collecting data.” -Tim Hayden​​Connect:Tim HaydenLinkedIn: www.linkedin.com/in/saddleupWebsite: www.braintrust.partnersKaylee FelioLinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle shares insights from his seminars, revealing the "University of Hard Knocks" every parts manager seems to graduate from. We discuss how perfectionist tendencies and the need for control can both help and hinder a parts manager's effectiveness.We'll delve into the nitty-gritty of inventory control, specifically focusing on properly receiving and selling out parts, and the complexities of special order processes. Chuck provides practical solutions, like involving a Business Development Center (BDC) or dedicated warranty clerks to manage customer follow-ups.Finally, we address the intricacies of stock replenishment programs and the controversial topic of posting lost sales, presenting simplified strategies to avoid unnecessary inventory bloating.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.--------------------------------------------TakeawaysKeep managers learning through ongoing education.Build focused team for customer orders.Record lost sales accurately and carefully.Quote“Good special order process goes a long way in starting to help inventory control and mismanaged inventories.” - Chuck HartleConnect:Chuck HartleLinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠Website: ⁠www.partsedge.com⁠Kaylee FelioLinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠Website: ⁠www.partsedge.com

Grace Stein aka ‘The Car Girl’ is the Marketing Coordinator for Bannister Automotive Group and the President of the Automotive Business Student Association. Passionate about equality and inclusion in the automotive industry, she leverages her expertise in social media marketing to engage and inspire others.Today, Grace Stein shares captivating stories about her upbringing surrounded by the roar of engines, thanks to her drag racing parents, and a pivotal high school auto shop experience that set her on the path to success. We'll explore her dual role at Bannister Auto Group, balancing head office responsibilities with social media management at a dealership, and her experiences as a media and marketing director for the largest outdoor student-run auto show in Canada. Plus, get to know "Car Girl Grace" and her passion for drag racing, along with her exciting future aspirations and sage advice for women entering the industry. Tune in for an episode full of inspiration, practical insights, and a celebration of breaking new ground in the automotive world!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.--------------------------------------------Takeaways Follow your dreams despite industry obstacles. Seek mentors who believe in you. Trust your skills and stand your ground.Quote“I truly believe that the best way you do learn is by teaching.” -Grace Stein​​Connect:Grace SteinLinkedIn: www.linkedin.com/in/grace-stein-830591221Website: www.bannisters.comKaylee FelioLinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Chuck Hartle shares his extensive experience and research on unfulfilled demand, the pitfalls of overordering by technicians, and the impact of customer behavior on inventory. He also highlights the critical importance of tracking both "months no sale" and "months no receipt" to effectively manage true obsolescence. Tune in to learn how to keep your inventory lean, efficient, and responsive to market demands.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.--------------------------------------------TakeawaysTrack idle parts to prevent stockroom waste.Sort inventory by age for better control.Know guaranteed parts from non-returnable stock.Quote“If you only got one way to look at your inventory, look at it by receipts because that's what matters to the dealer.” - Chuck HartleConnect:Chuck HartleLinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠Website: ⁠www.partsedge.com⁠Kaylee FelioLinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠Website: ⁠www.partsedge.com

Julie Douglas is the CEO of Dealer Pay LLC, bringing over 20 years of experience in delivering innovative payment solutions to the automotive industry. Known as the "Sales Lady Extraordinaire," Julie is passionate about offering competitive pricing, transparent services, and exceptional support to dealers. Today, Julie Douglas shares her extensive journey from working in dealerships to founding Dealer Pay, a specialized payments and point of sale company for dealerships. She delves into how Dealer Pay is revolutionizing the customer payment experience, making it simpler and more efficient. We discuss the latest technology from Dealer Pay, its impact on the industry, and what's on the horizon for the company. She also reveals innovative solutions like the DP Moves mobile device that are streamlining operations for dealerships. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Productive communication improves dealership efficiency. Modern payment tech enhances customer experience. Dealer feedback drives continuous innovation. Quote “We still have a significant amount of receivables being collected by cheques.” -Julie Douglas​​ Connect: Julie Douglas LinkedIn: www.linkedin.com/in/juliedouglas Website: www.dealerpay.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com