All Episodes
Hoteliers’ Voice — 280 episodes
Capturing revenue and targeting high-value guests from Kensington Roundtable
Supercity Aparthotels choose systems wisely for brand growth
The Art & Chaos of Managing Heritage Luxury with James McComas Champneys Eastwell Manor
Catering to British guests - and fractional leadership with Jo Morgan
Q1/Q2 2026 Review: The Defining Challenges for the UK and EU Market
Building experience and revenue simultaneously from Kent roundtable
Investing in staff from Kent hotelier roundtable
Hotel owner investment one year on – Kings Court Hotel, Alcester
Future-ready independent hotels with Celtic Collection - Stratford-Upon-Avon Roundtable
Responding to Travelodge room security - Non-negotiable guest safety; Stratford-Upon-Avon roundtable
What's the word from National Hotel Marketing Conferenc?
Recognising hospitality vs administration with BGAM Hospitality
LIVE Broadcast - AI Alone Won't Fix It! Next Wave Hospitality
LIVE from HT360 Rethinking hospitality spaces with tech
Reducing OTA Reliance: How Sleeping Bear Hotels Boosts Direct Bookings
The reality of guest journeys - Live hotel panel - Scotland
Evolution of Iconic Luxury: An Investment in People - The Headland Hotel, Cornwall
The Q Hotel Collection: Last Mile Revenue
Tackling Compliance and Regulation in Hospitality with Village Hotels, Mollies and SuperCity Aparthotels
Roundtable Roadshow: Cornwall - Staff Thrive in Hospitality
Roundtable Roadshow: Northampton - Guest Experiences and the Human Balance
Whittlebury Park: Profiling, Personalisation and Targeting
PortoBay (Part 3): Walking Through Santa Maria Hotel in Madeira
PortoBay (Part 2): Digital Loyalty Meets Human Hospitality
Revenue, Experience and Growth in Hospitality: New Forest Roundtable (Part 2)
PortoBay (Part 1): Unveiling the Tech Behind Madeira's Hotel Magic
Cost, Culture and Confidence in Hospitality - New Forest Roundtable (Part 1)
New Park Manor with Byron Fiddler
Hotel Digital Marketing Performance Index 2025
Travel Market Life Monthly: Travel Marketing - Brand, SEO & AI
Automating Meetings & Events at Radisson Hotel Group
Today's Luxury in Travel and Hospitality
Independent Hotel Show 2025: Weak Links in Technology
Travel Market Life Monthly: Building A Travel Business
Hotel Partner: Making Money with WhatsApp
Independent Hotel Show 2025: Evolution of Marketing and Revenue
Hoteliers' Voice: Mental Health in Hospitality
Travel Market Life Monthly Review: Rail Travel and Land Cruising
Hoteliers' Voice - Front of House Manager of The Montague on the Garden, Red Carnation Hotels
Hoteliers' Voice - Manager of The Montague on the Garden, Red Carnation Hotels
Hoteliers' Voice - Managing a Plethora of Social Channels with Carden Park Hotel
Travel Market Life Monthly Review: Adventure Travel & Touring Trends
Preparing for Independent Hotel Show London 2025
Hoteliers' Voice - Social Media for Global Portfolio Red Carnation Hotels
Hoteliers' Voice - Cultural Differences: ESG in a Global Portfolio
Digital Real Estate: Investing in Your Website
Hoteliers' Voice - Elevating Experiences Digitally with Luisa Aires from W Algarve
National Hotel Marketing Conference: Developments in Hotel Marketing 2025
Hoteliers' Voice - Testing AI Internally: Andre Doria from PortoBay
Travel Market Life Monthly Review: Summer Recess
Hoteliers' Voice - Gregor Ritchie: The Future of Profitable Hotels
A Review of International Hotel Tech Forum IHTF 2025
Tech in Hospitality: Travel's Frontier
Hoteliers' Voice - Working Together: When A Key City Venue Closes
IHTF 2025 Roundtable: Relationships in Tech Buying & Selling
Changes in HR Law 2025
Hoteliers' Voice - Neetu Mistry: Generating Demand in Secondary Cities
Travel Hacks
IHTF Preview
Hotelier's Voice: Alessandra Leoni - Evolving with Tech
Travel Finances & Business Risks
AI in Short Term Rental
AI in Guest Communications
Mastering Video Marketing: Trends for Hotels in 2025
HOSPACE: LIVE
Social Media Trends 2025: Tapping Into Travel
Hotel Marketing Matrix
Travel Trends for 2024 Into 2025
Make Tech Work
Profitability Practicalities: Make More For Your Hotel
HOSPACE 2024: Preview
Hospitality Discussions 2024 (Part 5): Technology
Hospitality Discussions 2024 (Part 4): Marketing & Demand
Hospitality Discussions 2024 (Part 3): Staffing & Leadership
Hospitality Discussion 2024 (Part 2): Revenue Generation
Hospitality Discussions (Part 1): 2024 Performance, expectations vs reality
Future of Luxury Travel with Expedia’s Robin Lawther
Independent Hotel Show 2024: Beyond the Hustle & Bustle
Hoteliers’ Voice: Elevating the Guest Experience: How Bellport Inn Blends Charm with Technology
Hoteliers’ Voice: Boost Bookings & Cut Costs: Mastering Affiliate Marketing with Insights from Awin & H-Hotels
Hospitality Action: Supporting Hospitality Employees
Travel's Great Divide: Capturing the Attention of Consumers
Hotelier's Voice - Mary Sue: Empowering & Elevating Women in Hospitality
Creative marketing trends with Sam Weston
Solo Traveller: interview with Pelumi Nubi
Cultural awareness & becoming a hospitality leader - Hoteliers' Voice S4E7
Travel Review - Solo travelling
Melia International - Hoteliers' Voice S4E6 with Sofia Muntaner: Evolution of hotel marketing
Hospitality Review - Marketing trends, Drip-pricing and EC decision on rate parity
Cruise Insights - Trends and Sector developments with CLIA MD Andy Harmer
Post-IHTF podcast - Quick fire interviews
Simone Puorto discusses future tech for hospitality
Travel Review - Cruise insights & trends: Buoyancy in the market
citizenM - Hoteliers' Voice S4E5 with Bojan Pavicic: Deploying new tech for innovation
Hospitality Review - F&B profitability, Premier Inn Ad ban, IHTF & future tech
LIVE@ IHTF 2024 in Barcelona
Drip-pricing in hotels - could you be breaking the law?
Travel Review: Payments under scrutiny, Spain struggles with UK travellers, Loyalty promises
Cheval Collection - Hoteliers' Voice S4E4 with Mustafa Gokcen: Purpose of hospitality and its relationship with technology
Marriott - Hoteliers' Voice S4E3 with Florian Hepp: Employer branding, attracting talent and managing staff today
Hospitality April Review - Booking.com's sustainability programme cancelled, Service & Delivery challenges, IHTF preview
Clink Hostels - Hoteliers' Voice S4E2 with Diogo Vaz Ferreira: Hostel market trends and developments
Travel March Review: Holiday Late's Pricing, The Budget & Travel, Agent debt, UKInbound
Grove of Narberth - Hoteliers' Voice S4E1 with Karen Weisheit: Leadership, recruitment and retention at an independent hotel
Hospitality March Review - Taylor Swift Tourism, Corporate business, Hotel high-fashion
Interview - Business Travel and the developments in 2024
Travel Monthly Review - Business Travel, Consumer Spend, RyanAir & OTAs: February
Hospitality Monthly Review - Rates, VAT and Karen's diner: February
Interview - Cumbria Tourism, a regional look at business challenges
Travel Monthly Review - Travel behaviour, Trends and crystal-balling: January
Best of - 2023 - Hoteliers' Voice Season 3
Best of - 2023 - Hotel Partner series
Best of - 2023 - Tech Chats
Hoteliers' Voice S3E10 - How Headland Hotel Adapted to AI
Hoteliers' Voice S3E9 - How Lamington Group lives and breathes Hotel Sustainability
Digital Marketing – performance metrics that drive revenue
Digital Marketing: Optimising the direct channel
Industry Media - Hotel Design
Tech stack for today and the future: Live from the Independent Hotel Show London
Recruit, Reward, Retain: Hospitality, the place to work: Live from the Independent Hotel Show London
Hotel Revenue and eCommerce: Live from the Independent Hotel Show London
Industry Media - The Hotel Magazine
Hoteliers' Voice S3E8 - Key trends in hotel distribution
Challenges of hotel technology with Kurt Macher, Shangri-la Group - The Shard
Industry Media - Boutique Hotelier
Independent Hotel Show London preview 2023
Panel discussion - Hotel PMS and the future
Panel discussion - Metaverse and hospitality
Operational Excellence in Hospitality a view from BWH Hotels
Hotel Digital Marketing, Direct Strategies & the HMA
10 simple rules for hospitality IT projects
Industry Media - Boutique Hotel News
Charity time - Hospitality Action, supporting industry workers
Independent - how to be competitive? Making investment count
Social Media: a promotional tool for the hospitality industry
Hoteliers' Voice S3E7 - How Point A uses airline retail as a model
Hoteliers' Voice S3E6 - How Foxhills evolves to remain relevant
Hoteliers' Voice S3E5 - How H-Hotels transitioned from hotel distribution to ecommerce
Hoteliers' Voice S3E4 - How Outrigger Hospitality implemented a data culture
Hotel Partner - How INua Collection uses guest data
How hoteliers are rethinking the revenue metric dilemma
Hoteliers' Voice S3E3 - How Hotel Schweizerhof makes incremental gains to its tech stack
Hotel Partner - How The Berkeley staffs hospitality's frontline
Mini-series - Staffing and recruitment in hospitality: how to find service staff
Mini-series - Staffing and recruitment in hospitality: how to find the right leaders today
How independent regional hotels can be revenue smart
Hoteliers' Voice S3E2 - How Columbia Beach Resort uses digital to augment the luxury experience
Hotel Partner - How Guldsmeden Hotels demonstrates sustainability credentials
Hoteliers' Voice S3E1 - How Best Western built a direct campaign with guest profiling
Hotel Partner - How to incorporate the Wellness and Spa asset into a hotel
Hotel Partner - How Virgin Hotel's in-room innovation delivers revenue
DESIGN HOTELS - Why hotel collections are pursuing digital guest experiences
Why hotel analytics is becoming critical (Altexsoft)
AI and Ethics - Improving Travel and Hospitality experiences
Hospitality staff shortages: How a hotel uses TikTok to recruit
IHTF 2023 - Where security lies embedded in the guest journey
IHTF 2023 - What to consider when buying hotel technology
IHTF 2023 - Where to focus on tech for the guest experience
IHTF 2023 - How Accor is addressing its digital check-in
IHTF 2023 - How Best Western is investing in its direct bookings
IHTF 2023 - How Real Hotels Group uses technology for the guest journey
The MICE are back – how proposals are changing.
Hotel Partner: How Louvre Hotels uses Robotic Process Automation
Global Revenue Forum 2023: What's in store
How to create real value from loyalty programmes
The human in hospitality: empathy & authenticity
Annual Hotel Conference 2022 - President EMEA Wyndham + Exec VP Cedar Capital Partners
Annual Hotel Conference 2022 - CCO London & Regional Hotels + VP Development Meininger Hotels
Photographs & Memories - Simone Puorto - Setting fire to hospitality
Annual Hotel Conference 2022 - MD at Michels & Taylor + Co-founder AGO Hotels
Annual Hotel Conference 2022 - CEO Edgebaston Park Hotel + Operations Director RBH Management
Adapting hospitality management
Spanish hotel & travel tech market with the Smart Travel News Editor
Reviewing 2022 hotel & the market performance: Hospitality Marketplace Roundtable
Buying hotel tech – setting expectations
Photographs & Memories - Fernando Vives - The elaborate hotel hoax
Future of regional aviation
Photographs & Memories - Mona Faraj: When camels try climbing stairs
Hoteliers' Voice S2E11 - 1859 Historic Hotels - the power of word of mouth
Exciting hospitality for great experiences
Photographs & Memories - Christine Tan: Pressing for attention
Hoteliers' Voice S2E10 - Penta Hotels - Reimagining the guest journey
Hotel design influenced by digitalisation
Adapting Accommodation Supply in TAs and TMCs
Photographs & Memories - Kristie Goshow: Filling the filofax of life
Oracle's Holistic approach to digitalising hospitality (part of IHTF 2022)
Reinvigorating coach travel – a luxury offering
Hoteliers' Voice S2E9 - Payman Club - Managing Hotels & Holidays Rentals
IHTF 2022 Outtakes - Building digital tech around guests
IHTF 2022 Outtakes - Convincing shareholders and management team, real transformation
IHTF 2022 Outtakes - Omnichannel, AI and robotic process automation, tackling guests and experiences
IHTF 2022 Outtakes - OTA Management and customer profiling
Hoteliers' Voice S2E8 - NH Hotel Group - Revising the distribution culture (IHTF 2022 Special)
IHTF 2022 - Melia Hotels tech buying and AI deployment
IHTF 2022 - Accor talks Purchasing hospitality technology
Hoteliers' Voice S2E7 - The Red Carnation Hotel Collection - Digitalisation & Centralisation Strategies
Hoteliers' Voice S2E6 - Branson Family Retreats - managing hospitality 100% remotely
Hoteliers' Voice S2E5 - MyNext Hotels - Staffing hotels digitally
Value of events in B2B procurement
Hoteliers' Voice S2E4 - Future Hotels - Luxury high-end hospitality underpinned by technology
Hoteliers' Voice S2E3 - RBH Management - Digitalising the guest journey and cultural change
Wellness - a hot commodity for hotels
Hoteliers' Voice S2E2 - Zetter Hotels - Overhauling the techstack for data intelligence
Enabling staff with smart data
Hoteliers' Voice S2E1 - StayCity - Underpinning revenue strategy with business intelligence
Confronting the real challenges in hospitality services
What are the core metrics for SEO?
Industry Rundown - 29 October: Crisis Management in PR
Auditing Covid, Sustainability and Safety
Photographs & Memories - Michael Frenkel – Between disruption and rootedness
Customer Acquisition Costs - avoiding the digital ceiling
Industry Rundown - 30 September; PR seasonality and Budget season
Photographs & Memories - Peter Gerstle - Growing up as a transatlantic kid
SEO Audits - what are they?
Photographs & Memories - Ronald Homsy - Defining moments building business
Hospitality Subscription Programmes
Photographs & Memories - Steven Dow - Balancing family life and work travel
Industry rundown - 20 Aug 21 - Hesitancy in reopening travel and hospitality
Photographs & Memories - Duncan Bramwell - Gaming up to be the best hotelier
Defining and developing the hotel tech stack
Photographs & Memories - Alexandra Fjallman: Embracing the great outdoors
Travel Advisor's Success
Photographs & Memories - Vishal Arora: Family, work and relocating
Photographs & Memories - Dmitry Bagrov: Experiencing London fog
Adapting hotel distribution and marketing
Photographs & Memories - Mona Maamari: Reminiscing a 2020 world tour
Travel Podcasters - Traveling Troubadour a musician's life touring Europe
Travel Podcasters - Nomadic Foodist, starting out with a theme
Photographs & Memories - David Chestler: Look beyond your boundaries
Travel Podcasters - The Amateur Traveller Travel Podcast, building a following
Industry run down 21 May - The Value & Costs of PR
Photographs & Memories - Gene Quinn: Celebrating the influence of Philip Wolf
Communities; taking professional development to the next level
Travel agents future; end-to-end travel experience
Industry run down - 15 April: Haircuts, Travel Extras and Elitist Travel
Digitalising travel planning and itineraries - bringing travel together
Industry run down - 29 March 2021: Guess gaming & the great Stay-cation
Taking the train - holidays by rail the new trend?
Industry run down - 3 March 2021: UK reopening roadmap
Talent, People and Management - 2021 be more pirate
Industry run down - 15 Feb 2021: Going dark on social
Industry run down - 01 Feb 2021: Localisation
#HotelTechClinic - Pricing data in unprecedented times
#HotelTechClinic - Value of data in unprecedented times
Hoteliers' Voice S1E5 - Michael Reynolds, Maximise Revenue changing PMS in 7 days
Hoteliers' Voice S1E6 – Joe Setchell, A Curious Group of hotels digitalise hotel services and operations
Hoteliers' Voice S1E4 - Jayson Heron-Smith, Cordis Hotel NZ and a unified guest platform
Hoteliers' Voice S1E1 – Iain Jurgensen at Portavadie and the guest experience inspired by Disney
Hoteliers' Voice S1E2 – Robert Marusi, Turtle Bay Resort and improving fortunes with business intelligence
Hoteliers' Voice S1E3 - Thibault Catala, The Revenue Management Tech Stack
#HotelTechClinic - Business intelligence when data is the new oil
The Mag Show, ep 1 - Travel News, Airline changes, Intelligence and a career in travel with Antony Price
Travel Trust Accounts - protecting consumer money
#HotelTechClinic - Conversational Marketing, reservation bots
Data for the changing traveler buyer journey
Risk Management beyond Covid-19
Contactless hotel operations
Age of automation in hotels
Hotel heart transplant - changing PMS
Integrations and Open APIs - making sense of them
Hotel revenue in upselling
Robots in the hotel
#HotelTechClinic - Q&A Covid-19 Recovery Masterclass
Blockchain and Robotic Process Automation in travel
#HotelTechClinic - Covid-19 Recovery Masterclass, what to expect
Reopening hotels and restaurants - Bournemouth, UK
Hotel reopening after lock-down
Rethinking payments and T&Cs for travellers
Travel media and content during C-19
Digital guest services, local provider
Productising your offering
Digital Performance
Refunds and the Reboot - Lockdown Exit Plan
Recruitment and Managing Remote Working
Wholesale Travel, DMC, Mice & Tour Operator Sales
Online Distribution and Dynamic Pricing
Tours and Activities Market with Viabam Founder
Upgrading Guest Communications
Revenue Management and Digital Transformation
Creating Market Value with Michael McCartan